Webex Connect
Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with their customers anywhere in the world on any channel -- SMS, Voice, RCS, Push, In-app, Email, Apple Business Chat, Facebook Messenger, WhatsApp, and other messaging apps, Webex Connect automates orchestration of these interactions with backend systems. A visual drag-&-drop builder allows you to build and launch flows that work across channels and systems. With its low-code tool-set and high-performance run-time engine, Webex Connect enables developers, product managers and architects to accelerate their digital transformation projects.
Average Rating: 4.5/5.0
Total Reviews: 105
How Do G2 Users Rate Webex Connect?
- Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
- Ease Of Integration: 8.7/10 (Category avg: 8.8/10)
- Professional Support: 8.9/10 (Category avg: 8.7/10)
- Unified Communications: 9.2/10 (Category avg: 8.6/10)
Who Is the Company Behind Webex Connect?
- Seller: Cisco
- Company Website:
- Year Founded: 1984
- HQ Location: San Jose, CA
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Twitter: @Cisco
720,366 Twitter followers -
LinkedIn® Page: www.linkedin.com
95,294 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Information Technology and Services, Consumer Services
- Company Size: 43% Medium, 39% Small
What Do G2 Reviewers Say About Webex Connect?
AI-generated summary from verified user reviews
Pros
- Users appreciate the ease of use of Webex Connect, allowing for efficient communication and team organization.
- Users appreciate the intuitive automation tools of Webex Connect, which streamline workflow creation and enhance team productivity.
- Users appreciate the ease of creating automated multi-channel messages with Webex Connect, significantly streamlining communication workflows.
- Users value the reliability of Webex Connect, experiencing stable calls and consistent performance for efficient daily operations.
- Users value the efficiency of Webex Connect for seamless communication and reliable meeting features across regions.
Cons
- Users are frustrated by the expensive pricing structure of Webex Connect, especially with high-volume messaging costs.
- Users often find the complex setup of Webex Connect challenging, especially for those lacking technical expertise.
- Users encounter connectivity issues that hinder smooth call transitions and complicate the login experience for others.
- Users find Webex Connect's difficult navigation challenging, especially when trying to locate settings and documentation.
- Users find the difficult setup of Webex Connect challenging, particularly for those lacking technical expertise.
What Are Recent G2 Reviews of Webex Connect?
"One workflow now handles SMS, WhatsApp, and email instead of three separate builds"
Rating: 4.0/5.0 stars
— Felix B.
"Smart SMS-to-WhatsApp Journeys That Cut Clinic No-Shows"
Rating: 5.0/5.0 stars
— Florence b.

