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The Top 20 Communication Platform as a Service (cPaaS) Platforms

Check out this list of the top Communication Platform as a Service (cPaaS) Platforms products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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Dotdigital

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

33%

Non-Profit Organization Management

29%

Marketing and Advertising

20%

Financial Services

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.0

Meets Requirements

Average: 9.5

9.0

Ease of Doing Business With

Average: 8.6

9.4

Ease of Setup

Average: 9.3

8.8

Quality of Support

Average: 9.4

9.5

Ease of Admin

Average: 8.3

9.2

Wati

Overall Satisfaction Score

Top Industries of Reviewers:

Education Management

34%

Health, Wellness and Fitness

25%

Information Technology and Services

22%

Marketing and Advertising

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.4

Meets Requirements

Average: 9.5

9.1

Ease of Doing Business With

Average: 8.6

9.3

Ease of Setup

Average: 9.3

9.1

Quality of Support

Average: 9.4

8.9

Ease of Admin

Average: 8.3

9.5

Telnyx CPaaS

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

38%

Information Technology and Services

30%

Computer Software

21%

Marketing and Advertising

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.0

Meets Requirements

Average: 9.5

9.4

Ease of Doing Business With

Average: 8.6

9.2

Ease of Setup

Average: 9.3

8.8

Quality of Support

Average: 9.4

9.1

Ease of Admin

Average: 8.3

9.2

Ozonetel

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

33%

Hospitality

25%

Health, Wellness and Fitness

21%

Consumer Services

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.4

Meets Requirements

Average: 9.5

9.2

Ease of Doing Business With

Average: 8.6

9.5

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.4

9.2

Ease of Admin

Average: 8.3

9.4

Squaretalk

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

37%

Information Technology and Services

30%

Education Management

17%

Information Services

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.5

9.6

Ease of Doing Business With

Average: 8.6

9.1

Ease of Setup

Average: 9.3

9.8

Quality of Support

Average: 9.4

9.7

Ease of Admin

Average: 8.3

9.5

Sendbird

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

39%

Health, Wellness and Fitness

28%

Consumer Services

17%

Financial Services

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.5

9.3

Ease of Doing Business With

Average: 8.6

9.5

Ease of Setup

Average: 9.3

9.0

Quality of Support

Average: 9.4

9.5

Ease of Admin

Average: 8.3

9.3

Webex Connect

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

33%

Consumer Services

31%

Telecommunications

23%

Computer & Network Security

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.5

9.3

Ease of Doing Business With

Average: 8.6

9.9

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.4

9.1

Ease of Admin

Average: 8.3

9.1

BulkSMS.com

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

38%

Information Technology and Services

33%

Financial Services

14%

Events Services

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.5

9.7

Ease of Doing Business With

Average: 8.6

9.9

Ease of Setup

Average: 9.3

9.8

Quality of Support

Average: 9.4

9.9

Ease of Admin

Average: 8.3

9.9

Plivo

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

45%

Information Technology and Services

28%

Marketing and Advertising

14%

Telecommunications

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.5

9.3

Ease of Doing Business With

Average: 8.6

9.4

Ease of Setup

Average: 9.3

8.9

Quality of Support

Average: 9.4

8.7

Ease of Admin

Average: 8.3

9.2

#10

Mtalkz

Overall Satisfaction Score

Top Industries of Reviewers:

Entertainment

25%

Financial Services

25%

Health, Wellness and Fitness

25%

Computer Software

25%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 8.6

9.8

Ease of Setup

Average: 9.3

9.8

Quality of Support

Average: 9.4

9.9

Ease of Admin

Average: 8.3

9.7

#11

MSG91

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

40%

Education Management

24%

Information Technology and Services

24%

Health, Wellness and Fitness

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.5

9.5

Ease of Doing Business With

Average: 8.6

9.3

Ease of Setup

Average: 9.3

9.8

Quality of Support

Average: 9.4

9.7

Ease of Admin

Average: 8.3

8.9

#12

SleekFlow

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

33%

Real Estate

27%

Food & Beverages

20%

Education Management

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.7

Meets Requirements

Average: 9.5

8.8

Ease of Doing Business With

Average: 8.6

8.8

Ease of Setup

Average: 9.3

8.2

Quality of Support

Average: 9.4

8.7

Ease of Admin

Average: 8.3

8.4

#13

Sinch MessageMedia

Overall Satisfaction Score

Top Industries of Reviewers:

Education Management

25%

Government Administration

25%

Consumer Services

25%

Hospital & Health Care

25%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 8.6

9.7

Ease of Setup

Average: 9.3

9.6

Quality of Support

Average: 9.4

9.7

Ease of Admin

Average: 8.3

9.6

#14

Sobot Omnichannel Suite

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

45%

Banking

36%

Consumer Goods

Pharmaceuticals

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.5

9.9

Ease of Doing Business With

Average: 8.6

0.0

Ease of Setup

Average: 9.3

9.8

Quality of Support

Average: 9.4

9.9

Ease of Admin

Average: 8.3

0.0

#15

Ably Realtime

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

39%

Computer Software

22%

Entertainment

22%

Higher Education

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.5

9.7

Ease of Doing Business With

Average: 8.6

9.7

Ease of Setup

Average: 9.3

8.9

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 8.3

8.2

#16

ZEGOCLOUD

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

45%

Mental Health Care

18%

Entertainment

18%

Non-Profit Organization Management

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.5

9.7

Ease of Doing Business With

Average: 8.6

9.9

Ease of Setup

Average: 9.3

9.6

Quality of Support

Average: 9.4

9.1

Ease of Admin

Average: 8.3

9.7

#17

MessageFlow

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

56%

Retail

22%

Apparel & Fashion

11%

Food & Beverages

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.5

9.6

Ease of Doing Business With

Average: 8.6

0.0

Ease of Setup

Average: 9.3

9.7

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 8.3

0.0

#18

EnableX Programmable Cloud

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

40%

Education Management

20%

Computer Software

20%

Financial Services

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.4

Meets Requirements

Average: 9.5

9.5

Ease of Doing Business With

Average: 8.6

9.7

Ease of Setup

Average: 9.3

9.4

Quality of Support

Average: 9.4

9.1

Ease of Admin

Average: 8.3

9.7

#19

Voximplant

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

36%

Information Technology and Services

36%

Food Production

14%

Marketing and Advertising

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.5

9.9

Ease of Doing Business With

Average: 8.6

9.7

Ease of Setup

Average: 9.3

9.7

Quality of Support

Average: 9.4

8.9

Ease of Admin

Average: 8.3

8.9

#20

Cequens

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

29%

Telecommunications

29%

Consumer Goods

29%

Education Management

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.5

9.5

Ease of Doing Business With

Average: 8.6

9.6

Ease of Setup

Average: 9.3

8.8

Quality of Support

Average: 9.4

9.3

Ease of Admin

Average: 8.3

8.7