--- title: Exotel Customer Communication Platform Reviews meta\_title: 'Exotel Customer Communication Platform Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 90 reviews by the users' company size, role or industry to find out how Exotel Customer Communication Platform works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 90 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Development url: https://www.g2.com/categories/development --- ### Exotel Customer Communication Platform Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Exotel, benefiting from seamless integration and effective call management capabilities. [(4 mentions)](https://www.g2.com/products/exotel-customer-communication-platform/reviews?filters%5Bsentiment_snippet%5D=1179127&qs=pros-and-cons#reviews) Users commend the platform for its **easy integrations** with various tools, enhancing their communication capabilities seamlessly. [(3 mentions)](https://www.g2.com/products/exotel-customer-communication-platform/reviews?filters%5Bsentiment_snippet%5D=1179009&qs=pros-and-cons#reviews) Users praise the **call quality** of Exotel, enabling seamless audio communication for customer support and patient calls. [(2 mentions)](https://www.g2.com/products/exotel-customer-communication-platform/reviews?filters%5Bsentiment_snippet%5D=1179255&qs=pros-and-cons#reviews) Users value the **strong API integrations** of Exotel, enhancing connectivity and streamlining customer communication processes. [(2 mentions)](https://www.g2.com/products/exotel-customer-communication-platform/reviews?filters%5Bsentiment_snippet%5D=1178152&qs=pros-and-cons#reviews) Users find Exotel Customer Communication Platform **simple and straightforward** , enhancing communication without complications or hassles. [(2 mentions)](https://www.g2.com/products/exotel-customer-communication-platform/reviews?filters%5Bsentiment_snippet%5D=1178421&qs=pros-and-cons#reviews) Users report **call issues** like delayed logs and inconsistent quality, hindering effective communication and follow-ups. [(3 mentions)](https://www.g2.com/products/exotel-customer-communication-platform/reviews?filters%5Bsentiment_snippet%5D=1178673&qs=pros-and-cons#reviews) Users experience **connectivity issues** , including network drops and occasional call quality problems during use. [(2 mentions)](https://www.g2.com/products/exotel-customer-communication-platform/reviews?filters%5Bsentiment_snippet%5D=1179109&qs=pros-and-cons#reviews) Users experience **poor customer support** , citing slow response times that hinder their overall satisfaction with Exotel. [(2 mentions)](https://www.g2.com/products/exotel-customer-communication-platform/reviews?filters%5Bsentiment_snippet%5D=1178210&qs=pros-and-cons#reviews) Users experience **slow customer support response times** , which can be frustrating during urgent communication needs. [(2 mentions)](https://www.g2.com/products/exotel-customer-communication-platform/reviews?filters%5Bsentiment_snippet%5D=2399156&qs=pros-and-cons#reviews) Users report frustrating **delays** due to call logs intermittently missing in the Freshchat interface, hindering timely follow-ups. [(1 mentions)](https://www.g2.com/products/exotel-customer-communication-platform/reviews?filters%5Bsentiment_snippet%5D=2448816&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Exotel Customer Communication Platform ##### 1. Ease of Use Users value the **ease of use** of Exotel, benefiting from seamless integration and effective call management capabilities. [ See 4 mentions ](https://www.g2.com/products/exotel-customer-communication-platform/reviews?filters%5Bsentiment_snippet%5D=1179127&qs=pros-and-cons#reviews) See Related User Reviews ![Sujay R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sujay R.") SR Sujay R. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Communication Platform with Minor Glitches" What do you like about Exotel Customer Communication Platform? I like Exotel Customer Communication Platform for being simple and straightforward, with no complications. The latest one-view dashboard is super help ![Manan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manan M.") MM Manan M. Small-Business (50 or fewer emp.) 5.0/5 "DIY-IVR and Easy Access Make Communication Effortless" What do you like about Exotel Customer Communication Platform? DIY -IVR, call connectivity, ease of access, integration with FD, daily usage for handling calls ##### 2. Easy Integrations Users commend the platform for its **easy integrations** with various tools, enhancing their communication capabilities seamlessly. [ See 3 mentions ](https://www.g2.com/products/exotel-customer-communication-platform/reviews?filters%5Bsentiment_snippet%5D=1179009&qs=pros-and-cons#reviews) See Related User Reviews ![Rahul s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul s.") RS Rahul s. Mid-Market (51-1000 emp.) 4.0/5 "Flexible Cloud Platform with Robust Omnichannel Support" What do you like about Exotel Customer Communication Platform? This is a flexible and scalable cloud-based platform that offers robust omnichannel support, including voice, SMS, and messaging. It works well for ma ![Anjan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anjan D.") AD Anjan D. Small-Business (50 or fewer emp.) 5.0/5 "Great Multi-Channel Connectivity" What do you like about Exotel Customer Communication Platform? Exotel allows businesses to connect with customers across multiple channels, Easily intergrateable, ##### 3. Call Quality Users praise the **call quality** of Exotel, enabling seamless audio communication for customer support and patient calls. [ See 2 mentions ](https://www.g2.com/products/exotel-customer-communication-platform/reviews?filters%5Bsentiment_snippet%5D=1179255&qs=pros-and-cons#reviews) See Related User Reviews ![saurabh m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "saurabh m.") SM saurabh m. Mid-Market (51-1000 emp.) 4.5/5 "Connect effortlessly and communicate effectively" What do you like about Exotel Customer Communication Platform? I have been personally using Exotel for 2 Years now. We are only using Exotel for calling purposes but we have integrated calling not only for custome ##### 4. Integrations Users value the **strong API integrations** of Exotel, enhancing connectivity and streamlining customer communication processes. [ See 2 mentions ](https://www.g2.com/products/exotel-customer-communication-platform/reviews?filters%5Bsentiment_snippet%5D=1178152&qs=pros-and-cons#reviews) See Related User Reviews ![Manan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manan M.") MM Manan M. Small-Business (50 or fewer emp.) 5.0/5 "DIY-IVR and Easy Access Make Communication Effortless" What do you like about Exotel Customer Communication Platform? DIY -IVR, call connectivity, ease of access, integration with FD, daily usage for handling calls ![Rahul s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul s.") RS Rahul s. Mid-Market (51-1000 emp.) 4.0/5 "Flexible Cloud Platform with Robust Omnichannel Support" What do you like about Exotel Customer Communication Platform? This is a flexible and scalable cloud-based platform that offers robust omnichannel support, including voice, SMS, and messaging. It works well for ma ##### 5. Useful Users find Exotel Customer Communication Platform **simple and straightforward** , enhancing communication without complications or hassles. [ See 2 mentions ](https://www.g2.com/products/exotel-customer-communication-platform/reviews?filters%5Bsentiment_snippet%5D=1178421&qs=pros-and-cons#reviews) See Related User Reviews ![Sujay R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sujay R.") SR Sujay R. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Communication Platform with Minor Glitches" What do you like about Exotel Customer Communication Platform? I like Exotel Customer Communication Platform for being simple and straightforward, with no complications. The latest one-view dashboard is super help ![saurabh m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "saurabh m.") SM saurabh m. Mid-Market (51-1000 emp.) 4.5/5 "Connect effortlessly and communicate effectively" What do you like about Exotel Customer Communication Platform? I have been personally using Exotel for 2 Years now. We are only using Exotel for calling purposes but we have integrated calling not only for custome ### 5 Cons or Disadvantages of Exotel Customer Communication Platform ##### 1. Call Issues Users report **call issues** like delayed logs and inconsistent quality, hindering effective communication and follow-ups. [ See 3 mentions ](https://www.g2.com/products/exotel-customer-communication-platform/reviews?filters%5Bsentiment_snippet%5D=1178673&qs=pros-and-cons#reviews) See Related User Reviews ![Sujay R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sujay R.") SR Sujay R. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Communication Platform with Minor Glitches" What do you dislike about Exotel Customer Communication Platform? I've been experiencing intermittent issues with call logs not appearing in the Freshchat interface, causing follow-up delays. ![Rahul s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul s.") RS Rahul s. Mid-Market (51-1000 emp.) 4.0/5 "Flexible Cloud Platform with Robust Omnichannel Support" What do you dislike about Exotel Customer Communication Platform? There are occasional issues with call quality and connectivity. The user interface feels outdated and could be more intuitive. Additionally, some adva ##### 2. Connectivity Issues Users experience **connectivity issues** , including network drops and occasional call quality problems during use. [ See 2 mentions ](https://www.g2.com/products/exotel-customer-communication-platform/reviews?filters%5Bsentiment_snippet%5D=1179109&qs=pros-and-cons#reviews) See Related User Reviews ![Manan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manan M.") MM Manan M. Small-Business (50 or fewer emp.) 5.0/5 "DIY-IVR and Easy Access Make Communication Effortless" What do you dislike about Exotel Customer Communication Platform? sometimes we get network drops during calls ![Rahul s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul s.") RS Rahul s. Mid-Market (51-1000 emp.) 4.0/5 "Flexible Cloud Platform with Robust Omnichannel Support" What do you dislike about Exotel Customer Communication Platform? There are occasional issues with call quality and connectivity. The user interface feels outdated and could be more intuitive. Additionally, some adva ##### 3. Poor Customer Support Users experience **poor customer support** , citing slow response times that hinder their overall satisfaction with Exotel. [ See 2 mentions ](https://www.g2.com/products/exotel-customer-communication-platform/reviews?filters%5Bsentiment_snippet%5D=1178210&qs=pros-and-cons#reviews) See Related User Reviews ![Rahul s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul s.") RS Rahul s. Mid-Market (51-1000 emp.) 4.0/5 "Flexible Cloud Platform with Robust Omnichannel Support" What do you dislike about Exotel Customer Communication Platform? There are occasional issues with call quality and connectivity. The user interface feels outdated and could be more intuitive. Additionally, some adva ##### 4. Slow Service Users experience **slow customer support response times** , which can be frustrating during urgent communication needs. [ See 2 mentions ](https://www.g2.com/products/exotel-customer-communication-platform/reviews?filters%5Bsentiment_snippet%5D=2399156&qs=pros-and-cons#reviews) See Related User Reviews ![Rahul s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul s.") RS Rahul s. Mid-Market (51-1000 emp.) 4.0/5 "Flexible Cloud Platform with Robust Omnichannel Support" What do you dislike about Exotel Customer Communication Platform? There are occasional issues with call quality and connectivity. The user interface feels outdated and could be more intuitive. Additionally, some adva ##### 5. Delays Users report frustrating **delays** due to call logs intermittently missing in the Freshchat interface, hindering timely follow-ups. [ See 1 mentions ](https://www.g2.com/products/exotel-customer-communication-platform/reviews?filters%5Bsentiment_snippet%5D=2448816&qs=pros-and-cons#reviews) See Related User Reviews ![Sujay R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sujay R.") SR Sujay R. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Communication Platform with Minor Glitches" What do you dislike about Exotel Customer Communication Platform? I've been experiencing intermittent issues with call logs not appearing in the Freshchat interface, causing follow-up delays. ## Top-Rated Alternatives [ ![Ozonetel](https://images.g2crowd.com/uploads/product/hd_favicon/f2d24ddcc42f071094777a049ecccae3/ozonetel.svg "Ozonetel") Ozonetel 4.6/5(625) ](https://www.g2.com/products/ozonetel/reviews) [ ![Plivo](https://images.g2crowd.com/uploads/product/hd_favicon/0219be4caa38f6525d39454d85265b89/plivo.svg "Plivo") Plivo 4.5/5(747) ](https://www.g2.com/products/plivo/reviews) [ ![Twilio](https://images.g2crowd.com/uploads/product/hd_favicon/1487565692/twilio.svg "Twilio") Twilio 4.1/5(530) ](https://www.g2.com/products/twilio/reviews) [ View All Alternatives ](https://www.g2.com/products/exotel-customer-communication-platform/competitors/alternatives) ![Priyanka M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Priyanka M.") PM Priyanka M. Customer Support Associate Small-Business (50 or fewer emp.) 3/31/2026 "All Customer Communications in One Place for Easy Tracking and Faster Resolution" 5/5 What do you like best about Exotel Customer Communication Platform? What I like best about the Exotel Customer Communication Platform is that it records all customer communications in one place, making it easy to track interactions and resolve issues accurately and efficiently. Review collected by and hosted on G2.com. What do you dislike about Exotel Customer Communication Platform? I dislike about the Exotel Customer Communication Platform is that the reporting can be delayed and sometimes reflects inaccurate data on the calls handled by each person, which makes tracking performance and accountability difficult. Review collected by and hosted on G2.com. What problems is Exotel Customer Communication Platform solving and how is that benefiting you? The Exotel Customer Communication Platform helps in tracking all customer communications in one place, enabling us to handle and resolve customer issues efficiently over calls. This improves response time, ensures better support, and serves as an effective communication medium that benefits overall business operations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Rahul s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul s.") RS Rahul s. Sr. Operations Executive Mental Health Care Mid-Market (51-1000 emp.) 12/9/2025 "Flexible Cloud Platform with Robust Omnichannel Support" 4/5 What do you like best about Exotel Customer Communication Platform? This is a flexible and scalable cloud-based platform that offers robust omnichannel support, including voice, SMS, and messaging. It works well for managing leads, as well as for support and customer service workflows, such as IVR, automation, call routing, and number masking. The platform also features strong API integrations with CRM systems and other tools. Review collected by and hosted on G2.com. What do you dislike about Exotel Customer Communication Platform? There are occasional issues with call quality and connectivity. The user interface feels outdated and could be more intuitive. Additionally, some advanced features, such as an auto-dialer and call transfer, are not available. Customer support response times can also be slow at times. Review collected by and hosted on G2.com. What problems is Exotel Customer Communication Platform solving and how is that benefiting you? This platform simplifies customer communication by bringing together calls, SMS, and routing in one place. It removes the need for expensive phone systems, making operations more cost-effective. With features like IVR and automated call workflows, routine tasks are handled efficiently, saving valuable time. Number masking is included to safeguard the privacy of both customers and agents. The cloud-based setup supports remote work and helps teams scale as needed. Additionally, access to call logs and recordings improves tracking and ensures better quality control. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ![Sushil Kumar P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sushil Kumar P.") SP Sushil Kumar P. Manager of Customer Experience Small-Business (50 or fewer emp.) 5/20/2026 "Seamless Integration and Affordable, On-Demand Numbers" 5/5 What do you like best about Exotel Customer Communication Platform? Seamless integration and ease of procuring numbers for adhoc requirements at a very economical price Review collected by and hosted on G2.com. What do you dislike about Exotel Customer Communication Platform? Support is bit slower. Need to reach out to account manager. Review collected by and hosted on G2.com. What problems is Exotel Customer Communication Platform solving and how is that benefiting you? We use it for IVR blast and internal app integrations for making calls through our app Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sujay R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sujay R.") SR Sujay R. Head of Customer Experience Small-Business (50 or fewer emp.) 2/16/2026 "Effortless Communication Platform with Minor Glitches" 4.5/5 What do you like best about Exotel Customer Communication Platform? I like Exotel Customer Communication Platform for being simple and straightforward, with no complications. The latest one-view dashboard is super helpful as it allows me to monitor agent activity and view live data for both inbound and outbound interactions, as well as a combined overview. I'm happy with my Key Relationships Manager and find the SaaS product easy to use. The initial setup was simple and seamless. Review collected by and hosted on G2.com. What do you dislike about Exotel Customer Communication Platform? I've been experiencing intermittent issues with call logs not appearing in the Freshchat interface, causing follow-up delays. Review collected by and hosted on G2.com. What problems is Exotel Customer Communication Platform solving and how is that benefiting you? Exotel Customer Communication Platform helps me monitor agent activity and view live data for inbound and outbound interactions with their one-view dashboard, providing a combined overview. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Shobhit G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shobhit G.") SG Shobhit G. Team Leader Small-Business (50 or fewer emp.) 9/18/2025 "Exotel - Experience After Using For 3 Years" 5/5 What do you like best about Exotel Customer Communication Platform? It offers powerful features like smart IVR, automation, real-time analytics, and API integrations, which help businesses deliver faster, more personalized customer experiences while improving operational efficiency Review collected by and hosted on G2.com. What do you dislike about Exotel Customer Communication Platform? What I dislike about Exotel is that several users report weak or slow post‑sales and support service — once the initial setup or sale is done, getting timely help or changes can be frustrating. Review collected by and hosted on G2.com. What problems is Exotel Customer Communication Platform solving and how is that benefiting you? Exotel automates repetitive workflows (IVR, chatbots, missed‑call logic, etc.), cutting down on manual overhead and speeding up response times. Privacy issues are addressed via features like virtual number masking, which protects both customers and agents Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Manan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manan M.") MM Manan M. Head of customer support Small-Business (50 or fewer emp.) 1/6/2026 "DIY-IVR and Easy Access Make Communication Effortless" 5/5 What do you like best about Exotel Customer Communication Platform? DIY -IVR, call connectivity, ease of access, integration with FD, daily usage for handling calls Review collected by and hosted on G2.com. What do you dislike about Exotel Customer Communication Platform? sometimes we get network drops during calls Review collected by and hosted on G2.com. What problems is Exotel Customer Communication Platform solving and how is that benefiting you? customer support calls Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Mid-Market (51-1000 emp.) 10/27/2025 "Does the job fairly simple" 4.5/5 What do you like best about Exotel Customer Communication Platform? Best in the industry - Lesser quality issues. Faster support - Doesn't take much time to get queries/issues resolved. Review collected by and hosted on G2.com. What do you dislike about Exotel Customer Communication Platform? No customisation is possible on their account. Facing frequent issues on the recordings front these days. Review collected by and hosted on G2.com. What problems is Exotel Customer Communication Platform solving and how is that benefiting you? This is the core part of our business where our sales agents connect to customers with the help of Exotel Click to Call. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Anjan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anjan D.") AD Anjan D. Assistant Manager Small-Business (50 or fewer emp.) 10/14/2025 "Great Multi-Channel Connectivity" 5/5 What do you like best about Exotel Customer Communication Platform? Exotel allows businesses to connect with customers across multiple channels, Easily intergrateable, Review collected by and hosted on G2.com. What do you dislike about Exotel Customer Communication Platform? Interface can be more updated, Reports can be improved Review collected by and hosted on G2.com. What problems is Exotel Customer Communication Platform solving and how is that benefiting you? Using Exotel’s improved call response rates. Reduces customer frustration and support load Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![saurabh m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "saurabh m.") SM saurabh m. Senior Product Specialist Hospital & Health Care Mid-Market (51-1000 emp.) 9/13/2024 "Connect effortlessly and communicate effectively" 4.5/5 What do you like best about Exotel Customer Communication Platform? I have been personally using Exotel for 2 Years now. We are only using Exotel for calling purposes but we have integrated calling not only for customer support but also for our doctors through which they can call the patients without sharing their number. It has been a useful tool to connect through audio calls where patients who do not have a stable internet connection to connect through video. Review collected by and hosted on G2.com. What do you dislike about Exotel Customer Communication Platform? I Have faced some issues like the call log not being updated (2-3 times) where the Exotel website goes under maintenance. Apart from that many times while calling through the support number we hear ourselves and have to disconnect and again call. Review collected by and hosted on G2.com. What problems is Exotel Customer Communication Platform solving and how is that benefiting you? As an IVR system with recording, we are able to connect with both domestic and international patients without revealing our phone number. Review collected by and hosted on G2.com. Show More 11/26/2024 Current UserValidated ReviewerSource: Organic Review from User Profile ![Anand S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anand S.") AS Anand S. IT Head Consumer Services Mid-Market (51-1000 emp.) 3/8/2024 "Flexible Cloud Telephony Solution with Smart IVR" 5/5 What do you like best about Exotel Customer Communication Platform? With exotel cloud telephony solution, incoming and outgoing call handling among our remote and multilocation offices has become easy and productive. the feature to map employee mobile numbers with a virtual extension keeps us engaged with our customers all the time be it in the office or on the move. It easily gets integrated into many CRM with their ready to implement APIs. Review collected by and hosted on G2.com. What do you dislike about Exotel Customer Communication Platform? They do not have a mobile app for the users, this is something I feel would have been a value addition to their overall solution. you need to have a laptop to access the call log and listen to call recordings. Review collected by and hosted on G2.com. What problems is Exotel Customer Communication Platform solving and how is that benefiting you? We ditched the costly in-premises EPABX system for Exotel to save money and to have 100% uptime. All our employees have a virtual Extension number mapped to their mobile number. Now customer calls can be attended to and forwarded to any of our employees from any of our offices across the country. Incoming and outgoing call recording, integration with CRM. Using its IVR we can raise support tickets, and provide any required details based on the IVR menu selection, we have recently started using their Whatsapp API services too. Review collected by and hosted on G2.com. 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