As a manager, I love the collaboration tools. The ability to assign conversations, use internal notes, and see clear performance analytics for each team member has brought transparency and efficiency to our customer service team. It's made training and accountability much easier. Review collected by and hosted on G2.com.
The pricing can be a hurdle, especially for smaller teams or solopreneurs. Some of the more advanced automation and analytics features are locked behind higher-tier plans, which feels a bit restrictive when you're just starting to scale. Review collected by and hosted on G2.com.



