Infobip
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All Products & Services
Infobip's Customer Service solution is a comprehensive, cloud-based platform designed to enhance customer interactions by providing personalized, efficient, and omnichannel support. It enables businesses to engage with customers across their preferred communication channels, ensuring a seamless and satisfying experience. Key Features and Functionality: - Omnichannel Support: Engage customers through various channels, including SMS, WhatsApp, Live Chat, Email, and more, all managed from a unified interface. - Automation and AI Integration: Utilize chatbots and intelligent routing to handle routine inquiries, allowing human agents to focus on complex issues. - Personalized Customer Interactions: Access comprehensive customer data to provide tailored support, enhancing customer satisfaction and loyalty. - Advanced Analytics: Monitor agent performance and customer interactions in real-time to identify areas for improvement and optimize service delivery. - Scalability and Flexibility: Easily scale operations to meet demand fluctuations and integrate with existing systems for a cohesive customer service strategy. Primary Value and Problem Solved: Infobip's Customer Service solution addresses the challenge of meeting evolving customer expectations for prompt, personalized, and accessible support. By consolidating multiple communication channels into a single platform and incorporating automation, businesses can reduce response times, improve agent productivity, and deliver a consistent customer experience. This leads to increased customer satisfaction, higher retention rates, and a stronger brand reputation.
Infobip Email API is an email-sending infrastructure that instantly delivers a high volume of emails over SMTP or HTTP API. Help provide excellent customer experience with emails delivered without delays, increasing revenue by maximizing deliverability. Support all formats of transactional or promotional emails. Robust and easily scalable infrastructure Process millions of emails in minutes, and deliver them in 2 secs with a 99,4% of the deliverability rate. Ready to support any volume of emails. Built for product teams and developers Simple and flexible integration, support all popular programming languages,
Centili is a direct carrier billing service for global monetisation of digital content, serving providers across multiple platforms. Were all about driving business growth for operators, online businesses, app developers and digital content merchants looking to monetise. Accepting payments with Centili is easy, simultaneously resulting in convenient consumer experiences.
Infobip Reviews
Anuj G.
Best tool for all your sms and whatapp solution
David K.
Marketing Communications Officer @ CIB Kenya || Public Relations Associate || Rotaractor || Rotary International Youth Advisory Council MemberReliable Global Messaging Platform with Excellent Support
Verified User in Banking
It's meets expectations
About
What is Infobip?
Infobip is a global communication platform that provides a wide range of messaging and communication solutions for businesses. It enables companies to engage with their customers through various channels, including SMS, email, voice, and chat apps. Infobip's services include cloud communications, customer engagement tools, and API integrations, empowering businesses to enhance their customer experience and streamline communication processes. With a focus on security and scalability, Infobip serves clients across multiple industries worldwide. For more information, visit their website at https://www.infobip.com.
