Webex Connect Reviews & Product Details

Webex Connect offers a seamless way to integrate communication channels like SMS, WhatsApp, and email into one platform. Its automation capabilities, user-friendly dashboard, and strong API support make it easy to create intelligent customer engagement workflows. The platform’s reliability and security standards also ensure smooth and compliant communication management. Review collected by and hosted on G2.com.

The initial setup and configuration can be a bit complex for new users, especially when integrating multiple third-party applications. The documentation could be more detailed for advanced automation use cases, and sometimes the response time for support queries feels slower during peak hours. Review collected by and hosted on G2.com.

What I like best about Webex Connect is its overall ease of use and smooth implementation process. The platform is designed intuitively, which makes it simple for both technical and non-technical users to navigate. Setting up workflows and integrating multiple communication channels like SMS, WhatsApp, and email is quite seamless, thanks to its strong API support and ease of integration. The number of features offered is impressive — from automation and chatbots to detailed analytics — all of which make daily usage highly efficient. We use Webex Connect frequently as part of our regular communication operations, and its reliability has been consistent. Additionally, customer support has been very responsive and helpful throughout implementation and ongoing usage, ensuring quick resolutions whenever assistance is needed. Review collected by and hosted on G2.com.

While Webex Connect is a powerful platform, there are a few areas that could be improved. The initial setup and configuration can feel complex, especially for new users who are not familiar with API-based integrations. Some advanced features require additional training or support to use effectively, which can slow down implementation. Review collected by and hosted on G2.com.

I appreciate Webex Connect for its efficiency in internal communication across different regions, like the UK and India. The setup process was straightforward and quick, particularly signing in with an email. I find the meeting scheduling and reminder features extremely helpful, as well as the real-time screen recording feature, which allows me to record and review meeting sessions easily. The chat box functionality, where I can send emojis and replies, adds to an efficient and enjoyable meeting experience. Review collected by and hosted on G2.com.

I find that Webex Connect could improve by adding more features for sharing documents quickly. It would be beneficial to have quick buttons for document sharing to enhance efficiency. Additionally, during screen recording, having an integrated plain notepad for jotting down notes would be very useful. Review collected by and hosted on G2.com.

What I like best is the stability and clear sound quality during calls. We use Webex mainly for call center operations where partners assist telecare users, and the platform keeps communication smooth and professional. It’s also simple to manage calls and track interactions, which helps us deliver faster responses to users who need support. Review collected by and hosted on G2.com.

Sometimes the system can lag a little when several agents are online, and switching between active calls could be faster. The reporting tools are good, but I wish they had more details about call duration or missed calls. Review collected by and hosted on G2.com.

What I like most is how stable and clear the calls are. We use Webex mainly for call center support, and the quality is really good, even with many agents connected. It’s also easy to manage calls, transfer them, and check performance. The dashboard helps us monitor activity and make sure users get fast support. Review collected by and hosted on G2.com.

Sometimes the interface feels a bit slow when switching between calls or checking call history. It also takes a bit of time to train new agents who are not used to Webex. Other than that, it’s quite reliable. Review collected by and hosted on G2.com.

What I like most is how stable the call quality is, even during busy hours. It’s reliable and works well for our partners who use it to support telecare users. The interface is simple enough that agents can focus on the calls rather than dealing with technical issues. Review collected by and hosted on G2.com.

We only use it for call handling, so some of the advanced features feel unnecessary for us. It could also improve in how it manages call history and reports — it takes a few clicks to find what you need. Review collected by and hosted on G2.com.

The best thing is how stable the calls are. We use Webex mainly for our call centers, where some of our partners give support to elderly people living alone, so reliability is really important. The audio quality is good, and it handles multiple calls smoothly without interruptions. Review collected by and hosted on G2.com.

The interface could be more friendly for quick access, sometimes simple actions take a few extra clicks. Also, when internet connection is not perfect, it can take a bit long to reconnect to a call. Review collected by and hosted on G2.com.

We need to connect to client through multi platforms like SMS, Whatsapp and Gmails, so webex connect helps to manage all this communication on a single platform, and integrating its API is very easy over here, the automation builder is too flexible and easy to build Review collected by and hosted on G2.com.

once it is setup, it works well, but to configure it, its bit difficult and condiguration is complex, it takes a bit time to fully understand it Review collected by and hosted on G2.com.

Honestly, the best thing about Webex Connect is how easy it is to use the UI is really intuitive so even non-technical people can jump in and start working with it quickly without needing extensive training. What really stands out is the ability to automate customer interactions across multiple channels like SMS, email, chat, WhatsApp, and social media all in one place by integrating other tools, which saves time and ensures consistent customer experiences. Review collected by and hosted on G2.com.

There aren't really many things to dislike about Webex Connect, to be honest. However, one thing that can be frustrating sometimes is that the error messages can be pretty unclear. When something goes wrong during flow creation or when you're setting up integrations, the error messages don't always give you enough detail to figure out what actually happened or how to fix it. Review collected by and hosted on G2.com.

The visual workflow builder is really easy to use once you get the hang of it. I can set up automated SMS, email, and WhatsApp messages without needing to write code, which saves a ton of time. The multi-channel support is great—we can reach customers wherever they are. Integration with our CRM was pretty straightforward, so we didn't have to hire a developer to get things working. It's cut down on a lot of manual work for our team, and customers get their notifications and reminders on time every time. Review collected by and hosted on G2.com.

Some of the more advanced workflows get complicated pretty fast, and there's a bit of a learning curve if you're not familiar with automation tools. The reporting could be more detailed—I'd like better visibility into message delivery rates and customer engagement. Pricing for high-volume messaging can add up quickly, especially if you're sending thousands of SMS per month. And when something breaks in a workflow, troubleshooting takes longer than I'd like because error messages aren't always clear. Review collected by and hosted on G2.com.