Chargebee Reviews & Product Details

There is sadly very little to like about chargebee Review collected by and hosted on G2.com.

Promise their system is robust and can handle any needs. Couldn't handle our simple billing needs and then tried to force us to pay for an entire year. Complicated pricing for their service and a lot of fine print in everything they do. Missing very basic things you would expect from any billing solution, back end is complicated and simple tasks take longer than using something like Quickbooks Online. Everything is centered around subscriptions not recurring billing. Review collected by and hosted on G2.com.

1. Powerful Subscription & Billing Automation

Chargebee handles the full subscription lifecycle — trials, upgrades, downgrades, proration, renewals, and cancellations — without needing custom code or manual workflows.

This drastically reduces billing errors and saves teams a lot of time.

2. Flexible Pricing & Experiments

It supports a wide range of pricing models (tiered, volume, hybrid, usage-based) and lets you experiment with new plans or promotions quickly.

For fast-moving SaaS businesses, this agility is a huge advantage.

3. Exceptional Revenue Recovery Tools

Features like Smart Dunning, payment retries, and automated reminders help recover failed payments effectively, which can add up to significant saved revenue. Review collected by and hosted on G2.com.

Limited Customization in Some Areas

Things like invoice templates, checkout experiences, and certain automated communications can feel restricted, requiring workarounds or API development for customization. Review collected by and hosted on G2.com.

The Chargebee support team is very responsive and quick to help whenever it’s needed. When we have a business requirement that isn’t yet covered in Chargebee, they treat it as a product improvement request and work to get it added to the software as early as possible. The tool is also easy to navigate, which makes day-to-day use straightforward. Overall, it helps make compliance easier to manage. Review collected by and hosted on G2.com.

While Chargebee does log events, the tax-specific audit trail (for example, who changed a tax profile, when it was changed, and why) isn’t as detailed as it would be helpful to have.

With the e-invoicing that has become mandatory in many countries, it would be necessary to have a separate field for the mandatory details in the invoice in order to do the xml mapping. Although the team is ready to help with the product improvement, it would be great if we can have it in the software before the law makes it mandatory in different countries. Review collected by and hosted on G2.com.

I find the bulk import of payments feature very handy, as it allows me to apply payments to invoices easily and flags errors for immediate correction or later adjustments. The home dashboard is also very convenient. I appreciate that I can apply a payment, and if there's excess, it's automatically separated and clearly displayed on the customer's account. The automatic dunning feature saves us a lot of time by avoiding manual case handling. I love Chargebee's user-friendliness, which makes it easy to train new colleagues without hassle. Most processes are straightforward and quick to execute. The platform's contemporary design is impressive, especially in the finance sector, and enhances user experience by making navigation simple and clear, reducing the risk of making mistakes. Review collected by and hosted on G2.com.

I wish we could record a payment and allocate it to several invoices at once, at least the ones concerning the same customer, on the same menu, which currently we can't; we have to record the payment, and it's then recorded as excess payment and we need to open each invoice to apply that excess amount to each individual invoice. Particularly when you're working mostly B2B, this is very annoying. Being able to link accounts that belong to the same entity would be very handy - simply by having a link to another account on the customer's menu would make the searching part much more efficient, because each time we have to work on two or three accounts of the same company, we then have to search for it - and if we're a team of agents, everyone is doing this each time, multiplying quickly the amount of time wasted on searching when it could be easily linked together. Review collected by and hosted on G2.com.

I like how Chargebee helps me check if my customers have paid their monthly or yearly recurring subscription effortlessly. It lets me see at a glance if there are any scheduled downgrades, cancellations, or changes, acting as the single point of truth for the GTM team. Any change in revenue first reflects in Chargebee before syncing with other applications, which adds more trust for us. Review collected by and hosted on G2.com.

Chargebee shows a fraudulent tag for customers if their credit card doesn't go through the payment. In most cases, it marks customers as fraudulent for credit card declined cases, which should be fixed. Not all customers are fraudulent because of a credit card decline, which could be due to the limit of funds being allotted for such transactions, which is common these days. Review collected by and hosted on G2.com.

Automation and time-saving: Chargebee automates recurring billing, subscription management, and follow-ups

Intuitive and accessible interface

Efficient management of retention and payments

The integrated dashboards allow easy tracking of subscription performance and optimization of business strategy

Chargebee's customer support is very responsive and competent! Review collected by and hosted on G2.com.

Limited reporting features

Some features are not possible in Chargebee and require development

We do not have control over the checkout design Review collected by and hosted on G2.com.

I appreciate Chargebee's straightforward interface, especially considering all the functionality it offers. It’s a huge time saver and ensures everything is accurate. I like that it automatically handles tax calculations so we're accurately invoicing our customers. It's really cool how we can add our own plans and define what those subscriptions entail, catering for various anomalies in the billing process. Their support team is quick and helpful, which is impressive given the number of customers they serve. I'm also pleased with how seamlessly it integrates with Slack, allowing us to receive notifications for payments and subscription activity. Review collected by and hosted on G2.com.

Sometimes the help documentation can be confusing, but then the subject matter is very complex. Perhaps video tutorials would be helpful there. And it would be great to allow multiple coupons on a subscription. Review collected by and hosted on G2.com.

Billing automations and dealing with ad-hoc variations. The response rate of their support team is great and will try as much as possible to fully understand you issue at hand. Fully integrated with our product which is complex enough, but still does the job most of the time. It was pretty easy to pick up as well and they have good help guides. Review collected by and hosted on G2.com.

Sometimes it's difficult to immediately figure out the specific reason for failed charges depending on the payment gateway. Review collected by and hosted on G2.com.

The platform is very user-friendly and straightforward, even if you don’t have prior billing management experience. As a CSM, I use it a lot in my daily work, and it was simple to pick up right from the start. Now it feels second nature—everything I need is within easy reach, and the layout makes navigation quick and intuitive. The support team is also very responsive and helpful whenever I have questions. Review collected by and hosted on G2.com.

It would be great to have more options for bulk operations, as this would save a lot of time when handling repetitive tasks. I’d also appreciate more flexibility around retroactive tax refunds and applying tax information to invoices. Having these features built in would make the workflow even smoother. Review collected by and hosted on G2.com.

Chargebee provides outstanding integration options with robust APIs and webhooks, making it easy to connect with our internal applications. One of the standout features of Chargebee is its clear and intuitive interface for managing subscriptions and billing, which is much simpler to use than our previous system, Taxbill. From an administrative standpoint, Chargebee is well-organized, straightforward to configure, and offers clear instructions. This greatly facilitated our setup, testing, and transition to production. Review collected by and hosted on G2.com.

The AI chatbot support is still lacking in effectiveness. Despite following all the recommended steps, the chatbot was unable to resolve my issue, which meant I had to submit a support ticket and wait for a response. Improving the AI assistant, particularly for admin and developer-level troubleshooting, would significantly enhance the overall experience. Review collected by and hosted on G2.com.