--- title: Chargebee Reviews meta_title: 'Chargebee Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 984 reviews by the users' company size, role or industry to find out how Chargebee works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 984 scale: '5' date_modified: '2026-07-21' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Chargebee Reviews **Vendor:** Chargebee **Category:** [Subscription Management Software](https://www.g2.com/categories/subscription-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 984 ## About Chargebee Chargebee is the billing and monetization platform built for the AI economy. From fast-scaling startups to global enterprises, we help companies capture, optimize, and scale revenue — no matter their GTM strategy or pricing model. Whether you’re experimenting with usage-based pricing, launching AI-powered products, or expanding globally, Chargebee gives you the flexibility and automation to grow with confidence. Chargebee is trusted by businesses of all sizes, including Zapier, Freshworks, DeepL, Condé Nast, and Pret A Manger, and is proud to have been consistently recognized by customers as a Leader in Subscription Management on G2. To learn more about how Chargebee can help unlock and maximize revenue growth, visit Chargebee.com. ## Chargebee Pros & Cons **What users like:** - Users appreciate the **ease of use** of Chargebee, noting its user-friendly interface and efficient billing management. (146 reviews) - Users value Chargebee's **comprehensive subscription management features** , enhancing efficiency and productivity in their business operations. (109 reviews) - Users praise the **exceptional customer support** at Chargebee, noting prompt responses and helpful resolutions to inquiries. (105 reviews) - Users appreciate the **user-friendly billing management** of Chargebee, enhancing efficiency in payment and subscription handling. (92 reviews) - Users value the **seamless integrations** of Chargebee, enhancing automation and making billing processes efficient and smooth. (71 reviews) - Users appreciate the **robust and customizable features** of Chargebee, enhancing their SaaS business management effectively. (68 reviews) - Users appreciate the **easy integrations** offered by Chargebee, seamlessly connecting with various payment gateways and accounting software. (62 reviews) - Payment Processing (53 reviews) - Automation (49 reviews) - Customer Management (47 reviews) **What users dislike:** - Users face challenges with **limited customization** options and a steep learning curve for essential features in Chargebee. (42 reviews) - Users experience **poor customer support** with Chargebee, leading to delays and unresolved issues during critical processes. (42 reviews) - Users experience **access limitations** with Chargebee, facing issues that disrupt workflows and hinder development processes. (38 reviews) - Users find Chargebee **expensive** , especially with high costs for advanced features and essential reporting needs. (32 reviews) - Users find the **missing features** in Chargebee frustrating, leading to confusion and inefficiencies in their workflow. (32 reviews) - Users notice **feature limitations** in Chargebee, particularly in customization options and automated integration processes. (31 reviews) - Users report severe **billing issues** with Chargebee, including accidental deletion of customer payment tokens leading to major revenue losses. (30 reviews) - Users find Chargebee's interface to be **not intuitive** , complicating navigation and quick access to crucial information. (30 reviews) - Users often face **integration issues** with Chargebee, complicating setup and limiting functionality across various platforms. (26 reviews) - Users find **access restrictions** frustrating, particularly when adjusting existing subscriptions or enabling certain features. (24 reviews) ## Chargebee Reviews ### 1. Best tool to manage SAAS **Rating:** 5.0/5.0 stars **Reviewed by:** Karthikeyan D. | Life cycle Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Chargebee?** Easy UI to understand & pre definied templates of metrics to track makes life easier compared to other tool. Easy configuration of plans & creating coupon.Very wasy to integrate with multiple platform **What do you dislike about Chargebee?** Support need to stepup, not feel like how they were initially. Now tickets take weeks to get fix. Also metircs to find the difference between renewals & reactivaation will make our life easier **What problems is Chargebee solving and how is that benefiting you?** Getting subs recurring revenue & new revenue with multiple payment gateways ### 2. Helped us figure out what went wrong in a specific TC **Rating:** 4.5/5.0 stars **Reviewed by:** polina d. | QA Automation Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Chargebee?** That they are polite and if you go back and forth with no resolution they offer to have a call with you . It have solutions for almost everything we can think of. **What do you dislike about Chargebee?** they still need to work on some of their features and found their documentation for test API was not up to date. Even ChatGPT was confused reviewing it **What problems is Chargebee solving and how is that benefiting you?** subscription management and pretty easy to integrate ### 3. Why Chargebee? **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah V. | Marketing Launch Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Chargebee?** I really appreciate how easy Chargebee makes managing subscriptions and billing. The platform is intuitive and saves a lot of time by automating processes that would otherwise be a hassle. I also love their customer support – they’re always quick to respond and really helpful whenever I run into any issues. **What do you dislike about Chargebee?** One thing I’d love to see improved is the reporting features. They’re functional, but sometimes they’re not as customizable as I’d like, and it can take a bit more work to get the data I need. I’ve also noticed a few hiccups with integrations, especially when syncing with some of my third-party tools. **What problems is Chargebee solving and how is that benefiting you?** Chargebee has been a lifesaver when it comes to streamlining our invoicing process. As a marketing assistant managing revenue share invoicing for clients, Chargebee automates a lot of the manual work, making it easier to track payments and ensure accuracy. It saves time by generating and sending invoices automatically, reducing human error. Plus, it handles recurring billing seamlessly, so we don’t have to worry about managing subscriptions manually. This has allowed me to focus more on other tasks and less on chasing down payments! ### 4. Chargebee covers the bases of Subscription Management **Rating:** 3.5/5.0 stars **Reviewed by:** Nicole R. | Chief Customer Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Chargebee?** Chargebee is our system of record for subscription management. It's a great central resource to ensure that we know what a customer has purchased, paid and other relevant financial and payment matters over time. I like the ability to set up automated messages for a variety of customer purchase and payment scenarios. **What do you dislike about Chargebee?** I wish Chargebee could improve: - ease of use in building reports - notifications: we've had issues with users not receiving their notifications and have had to manually pull these to be sent via other systems - entitlements being stuck in system: I would love to be able to use an API to get entitlements from Chargebee into CRM and other systems in use by our team **What problems is Chargebee solving and how is that benefiting you?** It is a centralized source of truth for what our customers have purchased, paid and owe over time. **Official Response from Tanvi Manchanda:** > Hi Nicole, Thank you for sharing your experience with Chargebee. We're thrilled to hear that the platform serves as a great central resource for your subscription management needs. We appreciate your feedback on areas for improvement, and we'll take your suggestions into account as we continue to enhance our platform. ### 5. Fast, effective and helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Chargebee?** Great product with great features and an extremely helpful support team that are always on hand to resolve issues. **What do you dislike about Chargebee?** Would be great to know more about we could be using Chargebee, optimising it for our model. Sometimes it's not clear what features are available that we're not utilising. **What problems is Chargebee solving and how is that benefiting you?** Automated billing and subscription management for us. ### 6. Good and useful product and customer support **Rating:** 5.0/5.0 stars **Reviewed by:** sai a. | Senior Product designer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Chargebee?** It's simple interface for all features related to subscription management **What do you dislike about Chargebee?** New partner features like payment pages are a little buggy, but understandable because they are in beta stage. **What problems is Chargebee solving and how is that benefiting you?** We are a startup and building a module from scratch, especially related to a sensitive department of payments is tough when we want Quality to be maintained. Chargebee helps get started so easily. ### 7. 100% satisfied **Rating:** 4.5/5.0 stars **Reviewed by:** Luca G. | Head of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Chargebee?** It's very easy to use and setup according to your business needs, yet it's still very flexible and powerful; you can also create custom plans for any of your clients. Customer support really stands out in solving your issues or helping in migrating your client database **What do you dislike about Chargebee?** Sometimes the UX is a bit confusing when navigating on the backoffice **What problems is Chargebee solving and how is that benefiting you?** Chargebee provided a unique source of truth for managing all our subscriptions and all the plans offered to our users' base ### 8. Prompt support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Chargebee?** The documentation is clear, the support is fast and efficient. I did not have to wait ages to talk to someone. **What do you dislike about Chargebee?** I still need to get familiarise with some areas of the system. But features, entitlements are a bit confusing **What problems is Chargebee solving and how is that benefiting you?** Managing billing ### 9. Had a very good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Bhushan S. | Team lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Chargebee?** Chargebee's subscription based billing model has helped us **What do you dislike about Chargebee?** There are certain limitations, such as we cannot charge the customer for more than 2 years using Quick charge for ad-hoc charges. Also, we cannot set business hours to avoid sending payment alerts on weekends or holidays **What problems is Chargebee solving and how is that benefiting you?** Issue with payment links, simplifying subscription management ### 10. Good UX, good support team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Chargebee?** Easy and straightforward despite the scope, managing invoices and payments from customers. **What do you dislike about Chargebee?** Considering its nature, its integration with CRM tools is inevitable and it can be improved. For example, making the subscription management and sync more flexible. **What problems is Chargebee solving and how is that benefiting you?** Easy to invoice and to track invoice paid and pending ### 11. Chargebee **Rating:** 4.5/5.0 stars **Reviewed by:** Umut G. | Software developer, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Chargebee?** Chargebee is a great tool for managing our subscriptions and billing workflows. There are improved reports and flexiable settings **What do you dislike about Chargebee?** Some payment events can not be received via full checkout page **What problems is Chargebee solving and how is that benefiting you?** Trustable tool for subscription management ### 12. Chargebee Support Experience is Excellent **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Chargebee?** We use Chargebee as a subscription management service which serves our purposes. I want to shoutout the customer support - in particular, our representative Reena George - who was incredibly helpful in assisting with a critical business need for visibility and insights into some of our subscription data. **What do you dislike about Chargebee?** Chargebee in general is helpful -- one thing that could be improved is the custom dashboard views and ability to drive insights from the data. **What problems is Chargebee solving and how is that benefiting you?** We use Chargebee as a subscription management platform. ### 13. Chargebee Support is knowledgable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Chargebee?** integration and webhooks customizability and their support team **What do you dislike about Chargebee?** That it takes usually a few hours to get a support time. I also dislike how our chargebee was initially setup **What problems is Chargebee solving and how is that benefiting you?** Automatically billing organizations based on their size ### 14. Easy day to day billing operations management **Rating:** 4.0/5.0 stars **Reviewed by:** Kristiana Z. | Finance Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Chargebee?** Chargebee's UI is very intuitive and easy to use. They also have native integrations with many common systems which broadens even more the horizons of opportunities for things which can be achieved within the system. Their customer support is also very quick and helpful. **What do you dislike about Chargebee?** Some more advanced features for edge cases are still missing but the team is eager to take them as feature requests. **What problems is Chargebee solving and how is that benefiting you?** Managing recurring subscriptions and billing ### 15. Fast and detailed response **Rating:** 5.0/5.0 stars **Reviewed by:** Elen K. | Project Delivery Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Chargebee?** Chargebee has clear instructions on how to integrate with the product. Their support works great being fast and providing the answers you need **What do you dislike about Chargebee?** All good. My team addresses different kind of questions and all of them are answered **What problems is Chargebee solving and how is that benefiting you?** We charge our users via Chargebee in different currencies. It’s great that Chargebee supports all of that ### 16. Reliable and does the job **Rating:** 4.5/5.0 stars **Reviewed by:** Julla J. | Digital Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2025 **What do you like best about Chargebee?** I am a first-time user of Chargebee and found the customer support responsive and helpful. The interface itself is straightforward and enables someone with little to no headless eCommerce experience to navigate the admin panel with no issues. **What do you dislike about Chargebee?** I haven't found downsides to using Chargebee at this point, however, I'd like to see further customisation of typography to match company branding. **What problems is Chargebee solving and how is that benefiting you?** Headless eCommerce; payments and billing. ### 17. My account is being held hostage!!☠️☠️☠️ **Rating:** 0.0/5.0 stars **Reviewed by:** Edward G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2025 **What do you like best about Chargebee?** i have not been happy with using the product **What do you dislike about Chargebee?** We are are tech startup that has been lied to since starting our account. After paying $400/month for over 2 years i finally found out about the started plan with no upfront cost and as a prerevenue company this would have been immensely better. after requesting to switch we were delayed and invoiced at the paid plan pricing and after objecting to the invoices our account was diabablized and we could not access the account. One of our ealy adopter clients messaged asking not to renew her annual plan after being diagnosed with cancer and i cannot access the account to cancel her subscription! This is terrible. **What problems is Chargebee solving and how is that benefiting you?** creating subsciptions and invoicing ### 18. Very good product, quite frustrating billing support experience **Rating:** 4.5/5.0 stars **Reviewed by:** Ilya T. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Chargebee?** Powerful subscription management, quite a nice feature set **What do you dislike about Chargebee?** It took nearly two months to resolve my billing support request, including long periods of no response despite multiple follow-ups from my side. That said, I appreciate that the issue was eventually resolved **What problems is Chargebee solving and how is that benefiting you?** We migrated from our in-house subscription system to Chargebee to gain coupon and discount capabilities, along with dunning management ### 19. Excellent Support with In-app Features **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek P. | QA Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Chargebee?** The in-app features like dunning and one-time invoicing have been really useful for us to easily collect one-time charges from customers. The entity management feature which allows us to control customer creation and handle invoices effortlessly. Chargebee’s latest beta feature, e-invoicing, has significantly reduced our manual effort required for filing invoices. Now, we can simply enable it, and Chargebee takes care of the rest. We use Chargebee for our daily signup, plan management, and recurring management. When talking about API integration with our system, it works well, and they have the best API documentation. Also, I want to add that Chargebee has a great UI across all sections, like the checkout portals. We use the in-app checkout portal on our end to collect data. Whenever we need to implement any feature, their API documentation is extremely helpful. Chargebee's implementation process is straightforward and user-friendly. The platform provides clear documentation, and the setup guides make it easy to integrate with our existing systems. **What do you dislike about Chargebee?** Sometimes, support doesn’t have the answers we’re looking for, especially when it comes to customizing certain features to fit our needs. For example, with the 'Invoice status – Not Paid,' we wanted the option for one-time invoices to auto-void if payment fails, either through a workflow or a setting. However, this was not possible, and support denied the request. While I understand this feature can be updated via API, it would be much better to have a workflow rule to handle this automatically. I know they also have certain limitation. **What problems is Chargebee solving and how is that benefiting you?** As I stated previously dunning to reduce subscription cancellation and smart collection and one-time invoicing have been really useful for us to easily collect one-time charges from customers. The entity management feature allows us to control customer creation and handle invoices effortlessly so we can diffrenciate India nd global customers. Chargebee’s latest beta feature, e-invoicing, has significantly reduced the manual effort required for filing invoices. Now, we can simply enable it, and Chargebee takes care of the rest ### 20. Excellent System | User Friendly to the MAX! **Rating:** 5.0/5.0 stars **Reviewed by:** Kathleen H. | Accounting Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Chargebee?** Extremely user friendly. Easy for our customer to use. Super helpful customer support. **What do you dislike about Chargebee?** Some of the reporting was difficult to export or utilize. **What problems is Chargebee solving and how is that benefiting you?** Invoicing customers and receiving payments. ### 21. Great software, it has automated our billing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Chargebee?** Functionality, depth of features, support **What do you dislike about Chargebee?** I think the UX and some UI elements could be improved a little bit to make navigation etc slightly easier **What problems is Chargebee solving and how is that benefiting you?** We automatically bill our clients with chargee and send them the invoice automatically. This saves us a lot of time per month and it has some added analytics ### 22. Fast after sales support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Chargebee?** The response from implementation consultant and after sales support (for minor issues) is fast **What do you dislike about Chargebee?** Bigger issues are taking time to be solved. Would be great if Chargebee team can have a callback request on the ticket itself instead of navigating to different page. **What problems is Chargebee solving and how is that benefiting you?** Chargebee is acting as the billing solution for my company and its integration with salesforce makes it easier for us to implement ### 23. Good product and support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Chargebee?** Product experience is good and the best part about Chargebee is that the support team responds quickly and resolves the issues/blockers, understanding the customer's point of view. **What do you dislike about Chargebee?** Nothing to my knowledge. They are improving every day. **What problems is Chargebee solving and how is that benefiting you?** We are heavily using Chargebee for subscription management as we offer SaaS solution to the customers ### 24. Our core billing platform **Rating:** 4.5/5.0 stars **Reviewed by:** Charmaine L. | Senior Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Chargebee?** Ease of use! Our admin, finance and customer success teams use it daily **What do you dislike about Chargebee?** Would be good to have more best practices shared with us **What problems is Chargebee solving and how is that benefiting you?** Managing our recurring billing’s for hundreds of customers ### 25. Very pleased with Chargebee! **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel S. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Chargebee?** Chargebee has been an excellent asset to the company and filled the need we had perfectly! When we implemented a new group of subscription-based products, we also needed to implement a new method of managing these products for customers and Chargebee's flexibility with going monthly, every three months, quarterly, annually, etc was really the biggest sell for us. We've had minimal issues integrating with our already-existing software such as Salesforce and our internal C# applications using Chargebee's API, and when we did run into confusion that their documentation couldn't resolve, the customer support team has always been very responsive and helpful! **What do you dislike about Chargebee?** I've had a few minor complaints here and there, but most have been resolved as Chargebee continues to update their product and features. Any issues I've run into have been resolved with a ticket to the support team. **What problems is Chargebee solving and how is that benefiting you?** We needed a way to manage customer subscriptions, with all of the details that come along with the process such as billing, quoting, invoicing, etc. **Official Response from Tanvi Manchanda:** > Hi Rachel, Thank you for your kind words! We're thrilled to hear that Chargebee has been valuable to your organization and that our support team has been helpful! That's what we strive for. We appreciate your feedback and look forward to continuing to support your subscription management needs. ### 26. Simple enough with packed features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Chargebee?** Chargebee UI is so simple to use and you get almost every required details from their customer and subscription page. The best part of Chargebee is how innovative their timeline feature is for development. With timeline feature, you can replicate almost every aspect of real subscription and payment scenario with ease. With webhooks, you can easily replay it manually if there is any issue. Chargebee also provide logs of all the events, including email, which helps a lot in day to day cases. The activity logs data is also something that is of immense importance to us and it is so easy to read the logs on who and what changed over the time period. **What do you dislike about Chargebee?** The only issue I faced with Chargebee is the removal of the timeline enabled test account without notice. We had to reach out to the customer support to enable it back again and it took few days to resolve. It hampered our development process. **What problems is Chargebee solving and how is that benefiting you?** Chargebee powers our subscription and billing management system. We don't have to worry about renewals and dunning. We deal a lot with offline payments, which Chargebee has excellent support for. ### 27. Great experience using Chargebee **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Chargebee?** I really like documentation details and the different code samples used to explain how we can interact with the Chargebee using API and or SDK; I appreciate the resilience of webhook system and specially the retry mechanism **What do you dislike about Chargebee?** Not really dislike, but login page could be improved (UI/UX) **What problems is Chargebee solving and how is that benefiting you?** Managing subscription to product and generating invoices to customers ### 28. Excellent subscription management tool, flexible and constantly improving **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Chargebee?** Chargebee is a really flexible platform for subscription management that’s always evolving. The customer support team is outstanding: they respond quickly and efficiently, always ready to solve any issues. They’ve often unlocked new features in development for us to test, or advised us on best practices tailored to our specific needs. Technically, it integrates seamlessly with other platforms. Its API and webhook system are highly developed, making it easy to adapt to various workflows and business requirements. It’s an essential tool for anyone looking for a robust and versatile subscription management solution. **What do you dislike about Chargebee?** Chargebee still has some limitations with integration to payment gateways in certain regions, especially in Latin America. This is an area where there’s still much room for growth. **What problems is Chargebee solving and how is that benefiting you?** Chargebee serves as the backbone of our business, centralizing and simplifying our subscription and entitlement management. With its flexible entitlement controls, we can easily manage which features are accessible to each customer segment, ensuring smooth and tailored experiences. This granular control also helps us scale our offerings while maintaining consistent quality across various subscription tiers. Moreover, Chargebee seamlessly integrates with our other core systems—billing, finance, and BI—allowing for streamlined data flows and financial reporting. This unified integration reduces manual intervention, minimizes errors, and provides real-time insights into key business metrics. As a result, our team can make data-driven decisions with ease, and our overall efficiency has improved significantly. **Official Response from Harish Bharadwaj:** > Hi, Thank you for sharing your experience with Chargebee! This is Harish from the Payments Engineering team. Regarding your mention of payment gateway integrations in Latin America, we’re excited to share that Chargebee offers the following options: EBANX Native Integration dLocal via Payfurl Boleto via Stripe If these don’t fully meet your requirements, we’d love to hear more about your specific needs. Please feel free to write to me at Harish.Bharadwaj@chargebee.com, and we’ll explore how we can assist further. Thank you again for being a part of our journey. ### 29. Robust Features in an Intuitive Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan L. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Chargebee?** Every time I think of something that we need, I research if Chargebee supports it and I'm happy to find that it does. I also like how their pricing model seems to be quite clear. Being able to use it for free up to a certain amount of revenue charged has been a great way for our small start up to test it out. **What do you dislike about Chargebee?** I haven't looked too much so maybe this exists but it would be nice to see some common use case documentation. For example, what is the exact process for getting a bulk subscription (i.e. a bunch of licenses associated with one account) into Chargebee. The sales rep I spoke with provided some good ideas but seeing the documentation would be helpful. **What problems is Chargebee solving and how is that benefiting you?** Managing the subscriptions of users who have signed up for our SaaS platform. **Official Response from Jaya G:** > Hi Ryan, thank you for your kind words! We're delighted to hear that Chargebee has made managing subscriptions and recurring payments easier for you. We appreciate your feedback regarding the documentation and will consider it as we continue to innovate and enhance our platform. ### 30. Great subscription service and support **Rating:** 5.0/5.0 stars **Reviewed by:** peder E. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Chargebee?** Ease of use and broad set of functions with an intuitive interface **What do you dislike about Chargebee?** reporting coud be better and more complete with better integration with dashboarding tools **What problems is Chargebee solving and how is that benefiting you?** Much more comprehensive billing and subscription management than we built ourselves ### 31. Easy to Integrate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Chargebee?** Easy to integrate to manage subscriptions, payment methods, 3Ds, invoice, payments and etc. **What do you dislike about Chargebee?** Very less customisation on invoice feature. Not received the payment failed event from webhook on new subscription payment failed. **What problems is Chargebee solving and how is that benefiting you?** simplifying subscription management ### 32. Unstable product and unreliable support without ownership **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Chargebee?** Chargebee is a very advanced tool with many overviews, account hierarchy, billing portal, and more. Some features distinguish Chargebee from others. It's also an open solution where you can connect many different payment providers. **What do you dislike about Chargebee?** We experienced many critical bugs which deleted payment data of customers, created a data leak by sending invoices to the wrong customers, and releasing features with bugs to production. The worst part is that their support is unreliable and doesn't take ownership. Your account manager is gone after the agreement is signed, and support doesn't follow through with their actions. While Chargebee is an advanced solution, it has many bugs which are not acceptable for any self respecting company. **What problems is Chargebee solving and how is that benefiting you?** We needed insights into our subscriptions. and a solution which supported multiple levels in account hierarchy. Chargebee does all this and makes it easy accessible. This provides us the insights and possibility without having to code it ourselves. **Official Response from Tanvi Manchanda:** > Hi, we are really sorry to hear about the issues you’ve experienced. The experience you described does not reflect the level of service we strive to deliver, and we want to help make it right. If you could reach out to us directly at reviews@chargebee.com, we would like to address these issues promptly and ensure a better experience going forward. Thank you. ### 33. Chargebee was pleasant overall, though sometimes features didn't work as expected. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Chargebee?** What I liked best about Chargebee was its ease of managing subscriptions. It has a nice user interface, making navigation simple and intuitive. Additionally, it is very easy to use overall, which makes handling billing processes straightforward. It had a very good documentation, which made implementation very easy. The Account Manager and Customer Support was always easy to reach and they were very helpful. Certain Integrations like Stripe are very easy to integrate. **What do you dislike about Chargebee?** What I disliked about Chargebee was that some functionalities I would expect it to have, it did not. Additionally, the mailing system was not how I liked it to be, and some functionalities were just not intuitive to use. Certain Integrations like our CRM System are not so easy to integrate. **What problems is Chargebee solving and how is that benefiting you?** Chargebee is solving my subscription management and billing process challenges, making them much more efficient and user-friendly. ### 34. A good solution, and we're satisfied with our decision to choose this service. **Rating:** 4.5/5.0 stars **Reviewed by:** LUIS P. | Junior Financial Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 29, 2024 **What do you like best about Chargebee?** The solution works effectively end-to-end, with strong reporting capabilities, a reliable invoicing system, and good support. **What do you dislike about Chargebee?** The price is high and continues to increase with our ARR, which I find puzzling since their effort doesn’t scale with our growth. **What problems is Chargebee solving and how is that benefiting you?** Before Chargebee, the manual work was a nightmare invoicing felt endless, and the number of mistakes was embarrassingly high. Since transitioning to Chargebee, and after a relatively smooth implementation, we are in a completely different place. ### 35. Quick Support **Rating:** 4.5/5.0 stars **Reviewed by:** Sanjay Kumar C. | Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2025 **What do you like best about Chargebee?** Support is very good, respond quicky and helpful. **What do you dislike about Chargebee?** They should be open for changes suggested by the users. **What problems is Chargebee solving and how is that benefiting you?** The changes that are required in API, they should be open for it. ### 36. Great support **Rating:** 5.0/5.0 stars **Reviewed by:** Tomislav M. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2024 **What do you like best about Chargebee?** We are using Chargebee at our company and integrate with API and use webhooks to sync data in real time to our internal database. API and webhooks are very robust and easy to use, they are better implemented than other platforms we use, and are pretty good documented. Recently we reported bug in localization to Chargebee support and it was fixed very quickly on production. **What do you dislike about Chargebee?** I haven't come accross anything I disliked so far. **What problems is Chargebee solving and how is that benefiting you?** It manges the subscription plans our company offers, also one-time purchases for perpetual products. We also use plugin for affilate tracking. We sync subscription data real time from Chargebee to marketing database using webhooks, this way our marketing team can target users based on plans and products purchased. **Official Response from Jaya G:** > Hi Tomislav, thanks for the 5-star review! We're happy to hear you're enjoying the service, and we really appreciate your feedback. ### 37. Made Billing Easier **Rating:** 4.0/5.0 stars **Reviewed by:** Tejas D. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Chargebee?** The User Interface is very friendly. It is easier to understand the payment information on file, gives a detailed perspective of the plans and billing cycles along with the invoices and credit notes.As someone who spends 70% of my time daily on Chargebee, I cannot think of any other competitor currently. **What do you dislike about Chargebee?** I have a couple of suggestions to improve as a product - Whenever a Not Paid invoice has ACH initiated again, it should show as Payment Due and should not remain Unpaid. It is tedious for a user to always open that particular invoice and check if the payment is in progress in activity feed - For whenever someone adds a payment method on file using the link shared with the customer, that person should receive a notification that says it was added successfully or not. Currently, as also discussed with an engineer, Chargebee does not have this functionality. Customers have been reaching out to us to confirm if the ACH was added since they received no notification **What problems is Chargebee solving and how is that benefiting you?** Since we have a B2B Subscription based model, Chargebee benefits us in a lot of ways. Chargebee has been instrumental in solving several key challenges for our business, particularly in the areas of subscription management, billing, and revenue operations. Subscription Management: - We do have multiple plans and Add ons as a product that we sell, and Chargebee allows us to accurately record and activate these products with utmost transparency Scalability: -Chargebee’s scalable infrastructure and extensive integration capabilities have allowed us to seamlessly expand our operations without disruption. Failed Payments/Dunning: - Managing failed payments and reducing churn was a critical issue, as manual follow-ups were inefficient and often ineffective. In a way I can say that Chargebee is something we decided move forward with again this financial year, when the management decided to cut down on the costs and look for an alternative. The only reason we have done this is because of the available user friendly functionality which probably no other company currently has. **Official Response from Harish Bharadwaj:** > Hi Tejas, thank you for sharing your detailed feedback on Chargebee! We're glad to hear that you find our user interface friendly and that it helps you manage your subscriptions, billing and revenue operations effectively. We appreciate your suggestions for improvement and I will definitely pass them along to our product team for consideration. Thank you for choosing Chargebee! Update 1 : Hello Tejas, This is Harish, leading Payments Engineering. We're thrilled to share that we've implemented a notification feature for when a payment method (ACH) is added via the link shared with the customer. Now, users will receive a confirmation notification, ensuring clarity and reducing the need for follow-ups. This is due for release in the next couple of weeks. We sincerely appreciate your support in helping us make Chargebee better for you Update 2 : This is released. ### 38. Best customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Chargebee?** Pricing, Features and Support. Their support is amazing. **What do you dislike about Chargebee?** The product is really great. Starting with the business option pricing is expensive, biut they have an amazing free Tier. **What problems is Chargebee solving and how is that benefiting you?** Selling subscription products using our existing website. ### 39. ChargeBee for eComm and RevRec A+ **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas M. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Chargebee?** Honestly, the system works. It provides a seamless backend for the sales side of things and it links up to the accounting in a way that is so much better than other solutions that I've used. And the icing on top is the support team. They are responsive, knowledgable and truly feel dedicated to user success. **What do you dislike about Chargebee?** I'd have to think about that. I'm not sure if anything comes to mind off the top of my head **What problems is Chargebee solving and how is that benefiting you?** Managing a high volume of sales transactions and providing the accurate accounting associated with them. ### 40. Great for recurring billing **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew S. | Business Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Chargebee?** Recurring billing can be a pain, but with Chargebee much of the day-to-day is automated and simple. **What do you dislike about Chargebee?** Setup can be cumbersome and ongoing maintenance is required **What problems is Chargebee solving and how is that benefiting you?** In a high velocity sales environment, we are able to automate our billing processes ### 41. My Review of ChargeBee **Rating:** 4.0/5.0 stars **Reviewed by:** Grace A. | Finance Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Chargebee?** It seems pretty easy to do the day to day activities of editing customer details, invoies, editing subscriptions and cancelling subcriptions. Your customer support team has also been very helpful especially around the time we migrated to chargebee and had sooo many teething issues to deal with. We were able to receive support and in good time. **What do you dislike about Chargebee?** There might be no honest review of downsides at the moment because my organization only just recently started using it so there is still a lot to learn. In this regard, I would say there are so many things to learn which do not seem straightforward for someone who is a novice. I have had to visit your help centre several times to find directions on how to perform certain tasks. **What problems is Chargebee solving and how is that benefiting you?** The greatest challenge for my job role is the management of subscriptions. This was something that involved a lot of manual processes in the past but a lot of that has now been taken off my hands by chargebee. The reporting feature is also amazing as it gives us a snapshot of our revenue, cancellations, sign up per day/week per time which helps in our accounting activities. This is also an activity that would have involved a number of manual processes in the past. **Official Response from Tanvi Manchanda:** > Hi Grace, Thank you for taking the time to share your experience with Chargebee. We're happy to hear that our platform has made managing subscriptions and reporting much easier for you and that our customer support has been helpful. We appreciate your patience as you navigate the platform and are here to support you if you need anything! ### 42. Balanced Subscription Platform - Support every need **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Chargebee?** What I appreciate about Chargebee is its comprehensive subscription management features. It seamlessly handles subscription renewals, upgrades, and downgrades, with or without coupons. I also love the automatic generation of invoices and credit notes, which can be easily managed by simply updating the invoice, The API documentation is very great, its very easy to implement the features and integrate it on our backend, Recently I created the customer support ticket and the team resolved my query, I did give them greate feedback, we frequently use chargebee. **What do you dislike about Chargebee?** We were working on a requirement where they needed to issue the quotes without the customer, but chargebee doesn't provide that, also there are some of the features that we require but chargebee doesn't have, but overall, Chargebee is a great platform **What problems is Chargebee solving and how is that benefiting you?** we are SaaS company, we manage subscription, invoice management, customer management through chargebee ### 43. Great Customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Vallinayagam G. | Customer Delight Executive, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Chargebee?** Easy to use and customer support was really great. We have been using the Chargebee frequently since our subscription was integrated with the chargebee. The implementation part was so easy and have lot of features which is so helpful. **What do you dislike about Chargebee?** There's not much about the negative side. **What problems is Chargebee solving and how is that benefiting you?** I don't know how to pull out the customer details for the failed payment. Customer support was really helpful by providing a proper guide. ### 44. It is the perfect solution for Subscriptions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Chargebee?** Chargebee is absolutely perfect. It is super easy to use and very intuitive. The data structure is simple and very powerfull. I love the flexibility to customize it, add new custom fields and it offer different integration solutuons (Customer Portal, SSO authentication, OTP access, etc.). It is perfect to offer multiple subscriptions options (Add-ons, Charges, Upgrades, Downgrades) with many payment gateways and everything is standardize with simple and clear webhooks that you can test very easily. Customer support es the best! **What do you dislike about Chargebee?** The only thing that I would add is some support (instructions with real screenshots for example) to make the Google Merchant Approval easier when we want to add Google Pay into Stripe Gateway. Google is asking screenshots of the Payment Page (with the GPay Logo) that we cannot see until GPay is enabled. **What problems is Chargebee solving and how is that benefiting you?** Chargebee is solving the problem to manage subscription (creation, upgrades, downgrades) with many payment gateways in the background. One single place to have all your revenue with simple webhooks to go to the company backend. **Official Response from Tanvi Manchanda:** > Thank you for your wonderful review! We're happy to hear that Chargebee has been a great fit for your subscription management needs. Regarding the Google Merchant Approval process for GPay, we have a help article with screenshots that might be useful, which you can find here (https://www.chargebee.com/docs/payments/2.0/gpay-stripe.html). If you need any further assistance, we’d be happy to help you through the process—please reach out to us at reviews@chargebee.com, and we can guide you through it. Thanks again for your valuable feedback! ### 45. Easy to use and very helpful features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Chargebee?** Easy subscription management. No need to worry about billing as it is fully automated and easy to use. **What do you dislike about Chargebee?** After the PC 2.0 migration searching for product catalog items has become quiet discomforting. **What problems is Chargebee solving and how is that benefiting you?** Subscription management and insightful reports. ### 46. Analytics are helpful but system isn't flexible **Rating:** 3.0/5.0 stars **Reviewed by:** Raphi S. | Chief Financial Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Chargebee?** The company's library of SaaS metrics is a great starting point **What do you dislike about Chargebee?** Didn't find the system very flexible. Didn't find ability to customize metrics or make edits easily **What problems is Chargebee solving and how is that benefiting you?** We used it as the source of truth of our recurring revenue ### 47. Every time I ask a question about CB schedules, subscriptions, support responds to me very quickly. **Rating:** 5.0/5.0 stars **Reviewed by:** Shushanna K. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Chargebee?** Quick and detailed answers, sometimes with screenshots. **What do you dislike about Chargebee?** Overall: nothing. When smth is complicated for me, I ask for support and they reply to me with detailed and helpful answers. **What problems is Chargebee solving and how is that benefiting you?** We use CB for subscription payment on our website and CB is easy to use, it has good documentation and good support. ### 48. Great tool and even better implementation team. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Chargebee?** The team is exceptional, providing one of the best onboarding experiences I've ever had. The implementation team was frequently available during the onboarding process, sent regular status updates, and handled many time-consuming tasks that would have otherwise fallen on us. Chargebee enabled us to implement a more complex billing structure with ease, and their extensive list of features covers everything you could need for billing. **What do you dislike about Chargebee?** The onboarding process is quite lengthy, but the time spent with the knowledgeable, patient, and attentive implementation team is well worth it, as they address every question and configuration needed, saving you hours if you were to research it all and try to implement yourself. While I wish there was a stronger focus on the UI for both their platform and native checkouts to enhance the user experience, they do support custom designs through their API integrations. **What problems is Chargebee solving and how is that benefiting you?** The key reason we chose to subscribe to Chargebee was to support our complex billing system that we have implemented in our app, as well as being able to handle multiple payment gateways that other providers weren’t able to support. ### 49. Used in multiple subscription projects and scenarios. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2025 **What do you like best about Chargebee?** Well designed, well documented pure REST intefacing makes it easy and fast to develop and scale. **What do you dislike about Chargebee?** No .NET Blazor Components available yet for plug-and-play subscription pages. **What problems is Chargebee solving and how is that benefiting you?** Subscription management primarily, and then the billing and invoicing of those subscriptions. ### 50. Where there is light, there is also shadow, but we are on a good path. **Rating:** 4.0/5.0 stars **Reviewed by:** Cord W. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Chargebee?** Good API and payment gateway integration. **What do you dislike about Chargebee?** Some promised features from the sales process remain in the beta feature stage for a long time or do not progress beyond the feature request status. **What problems is Chargebee solving and how is that benefiting you?** No real solution for debt collection. ## Chargebee Discussions - [What is Chargebee and what does Subscription Billing mean?](https://www.g2.com/discussions/chargebee) - 1 comment, 3 upvotes - [Do you charge separately for every site that I create in Chargebee?](https://www.g2.com/discussions/site-fees) - 1 comment, 1 upvote - [Why should I use Chargebee instead of building my own billing system?](https://www.g2.com/discussions/billing-system) - 2 comments, 1 upvote - 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Payment Terms - Personalized Billing - Custom Pricing **Billing** - Automation - Consolidation - Adjustments - Blacklisting **Revenue Recognition** - Revenue Types - Revenue Allocation - Reclassification - Compliance - Scheduling **Bill Generation** - Templates - Digital Billing - Recurring Billing **Order Management** - Opportunities - Order History - Upsell & Cross-sell - Renewals **Data Management** - Updating - Data cleansing - Integration **Usage Metering - Usage-based billing Software** - Metering engine - Data extraction/ingestion - Analytics/reporting **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Revenue Recognition** - Usage Tracking - Deferred Revenue - Revenue Accrual **Dunning** - Collections - Dispute Management - Escalation **Revenue Performance** - Customer Performance - Contract Performance - Revenue KPIs - Pricing & Discounting - Offering **Bill Processing** - Consolidation - Batch Invoicing - Management **Products & Plans** - Packages - Multi-part Deals - Plan Changes - Bundles **Analysis** - KPIs - Dashboards - Segmentation - Revenue Optimization **Bill Generation - Usage-based billing Software** - Templates - Digital Billing - Usage Billing **Revenue Optimization** - At-Risk Customers - Offer Optimization - Customer Churn - Revenue Forecasting **Performance** - Packages - Discounts - Plan Changes **Revenue Optimization ** - Forecasting - Promotion Programs - Pricing Optimization - Re-evaluation **Integration** - Accounting - Payments - ERP **Pricing** - Standard Price - Discounts - Optimization **Bill Processing - Usage-based billing Software** - Consolidation - Batch Invoicing - Management **Agentic AI - Subscription Analytics** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Integration** - ERP and Accounting - Sales and Marketing - Quote-to-Cash - APIs **Reporting** - Dimensions - Deferred Revenue - Revenue Recognition **Revenue Management** - Automation - Consolidation - Adjustments - Billing Types **Integration - Usage-based billing Software** - Accounting - Payments - ERP **Agentic AI - Billing** - Autonomous Task Execution **Integration** - Payments - Accounting - CRM & Sales **Agentic AI - Subscription Billing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning **Agentic AI - Subscription Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making ## Top Chargebee Alternatives - [Zuora](https://www.g2.com/products/zuora-zuora/reviews) - 3.9/5.0 (293 reviews) - [Agentforce Revenue Management (formerly Salesforce Revenue Cloud)](https://www.g2.com/products/agentforce-revenue-management-formerly-salesforce-revenue-cloud/reviews) - 4.2/5.0 (1,408 reviews) - [Maxio](https://www.g2.com/products/maxio/reviews) - 4.3/5.0 (816 reviews)