# Pin Payments Reviews **Vendor:** Pin Payments **Category:** [Payment Processing Software](https://www.g2.com/categories/payment-processing) **Average Rating:** 4.6/5.0 **Total Reviews:** 58 ## About Pin Payments Pin Payments provides Australian and New Zealand small business owners with a platform for accepting payments online. ## Pin Payments Reviews ### 1. PinPayments are the best, I can talk to them and they speak Australian, fast response time. **Rating:** 5.0/5.0 stars **Reviewed by:** Lynne W. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2021 **What do you like best about Pin Payments?** When I had a problem, I asked, and they responded. The payment gateway is simple and easy to use, and the tutorials are extremely helpful. I now have two businesses using Pin Payments and I'm so impressed with everything about Pin Payments, and I'm still using PinPayments after 3+ years. Money is transferred to my account automatically, I don't have to do anything extra. **What do you dislike about Pin Payments?** what do I dislike?..... . . ..I have to think about that, hmmmm, nope, can't think of anything I dislike about PinPayments **Recommendations to others considering Pin Payments:** The simplicity and the service, but what I like most of all, is they are Australian. The process of implementing the payment gateway into my websites was speedy and streamline. I am a single person doing as much as I can myself, so it's imperative to know Pin Payments are there for me when I don't understand something. **What problems is Pin Payments solving and how is that benefiting you?** I was dissatisfied with my previous payment processor as things weren't working correctly, so I searched and found Pin Payments. I was impressed with how they operate and how easily their system worked, so I applied to use Pin Payments on one of my other websites as I was going to our state Show. The problem I had was when using the Point of Sale at the Show; the business reference was to my first business, not for the second business. After the Show, I contacted Pin Payments, they contacted me very quickly and solved the problem in a few moments. ### 2. Pin Payments is so easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristy C. | Admin Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Pin Payments?** By using Pin Payments, it has allowed us to streamline the payment process dramatically for our clients that have pets having surgical procedures. By making payments prior to collection when the client arrives to collect their pet, we can prioritise them and provide more quality time with the importance of their pets recovery. Taking away the need for the client to attend the reception desk and settle bills when they just want to see their furry friend after a procedure, has been such a positive experience. It also provides our receptionists more time during peak periods. **What do you dislike about Pin Payments?** We are very happy with the system, we don't have any dislikes! **What problems is Pin Payments solving and how is that benefiting you?** Solving the bottleneck of customers waiting to pay bills at peak times in the practice. Owners of patients in for surgical procedures just want to see their pet, not have to wait to pay bills or do any of the admin. Utilising Pin Payments, their bills are finalised prior to arriving so they can be sen immediately by a nurse when they arrive at the clinic. ### 3. Excelllent, easy to use payment service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Pin Payments?** Prompt customer service and clear payment flow. **What do you dislike about Pin Payments?** Sign-up is a bit arduous, however given the regulations and auditing required to register as a payment provider I would assume this is more regulatory compliance causing the friction rather than Pin Payments themselves. **What problems is Pin Payments solving and how is that benefiting you?** Some of our clients requesting settling invoices in foreign currencies with non-Australian credit cards. We needed a way to integrate natively with Xero invoices (which now feature a "Pay now by card" button) along with the ability to arbitrarily charge clients cards when settling invoices. Pin Payments supports all of this and in addition is able to charge in USD and pay out to a USD account natively. ### 4. Efficient, Friendly, Fair, Honest. **Rating:** 5.0/5.0 stars **Reviewed by:** Matthews T. | Owner Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Pin Payments?** PIN Payments provides my business with a fast and efficient payment system. The payments are made accurately and without any hassle whatsoever. It's been good to use most of the world's major currencies too. Communication with PIN Payments is always personal and respectful. **What do you dislike about Pin Payments?** There are no down sides that I have experienced. **What problems is Pin Payments solving and how is that benefiting you?** PIN Payments allows my customers to make payments using any major currency in a fast and efficient manner. ### 5. Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Pin Payments?** The Support is second to none. Have had nothing but the utmost professional, and helpful support from the team. System is easy to navigate and fast to load. Implementation was straight forward. **What do you dislike about Pin Payments?** Not Pin Payments fault, but our ecommerce platform is sunsetting a checkout technology meaning we can no longer use Pin Payments. **What problems is Pin Payments solving and how is that benefiting you?** Pin Payments were used as a merchant service for capturing funds. ### 6. Hassle free and easy to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Jean-Pierre S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Pin Payments?** The use of multiple currencies for payment processing. User friendly and great support when needed. **What do you dislike about Pin Payments?** Cheaper fees would be great, however this is expected in such industries. **What problems is Pin Payments solving and how is that benefiting you?** Not Applicable ### 7. Fast, Efficient, Friendly and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Matthews T. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2021 **What do you like best about Pin Payments?** Pin Payments represents a first-class payment system for small businesses like ours. It's so reliable, efficient and fast. Payments are accurate and on time. We opted out of the big international payment system in favour of Pin Payments and our customers keep reminding us of how much happier and safer they feel as a result. **What do you dislike about Pin Payments?** There's nothing I dislike about Pin Payments. **What problems is Pin Payments solving and how is that benefiting you?** Payments are safer and faster. It's also good to speak directly with agents at Pin Payments. We had endless trouble with PayPal. ### 8. Easy and user friendly experience **Rating:** 5.0/5.0 stars **Reviewed by:** Saltpillar T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Pin Payments?** Excellent customer service. Issues are resolved quickly **What do you dislike about Pin Payments?** Whilst not the fault of Pin Payments, we were no longer able to use Amex through our account. Pin Payments advised us to get our own merchant number to transit through them. A bit of a hassle, but solved. **What problems is Pin Payments solving and how is that benefiting you?** Allows us to collect credit card payments from donors and customers ### 9. No fuss low fee card payments **Rating:** 5.0/5.0 stars **Reviewed by:** Maree S. | TAX AGENT BUSINESS ADVISERS., Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Pin Payments?** I've been using Pin Payments for over six years and have never looked back. It's been an effortless low fee and no-fuss way to use this straightforward card payment service for my clients. I don't pay for merchant fees or devices. It is all secure, and the receipt is sent directly to the client's email account. I receive my payment three workings days later. I love my Pin Payments. **What do you dislike about Pin Payments?** I am an accounting and tax agent business, and I have to duplicate the client's full name, email address, and residential address, then the card number, its security codes, and expiry dates. Time-consuming, however, there are no device terminals that can be compromised, so you hold complete security over the transaction. **What problems is Pin Payments solving and how is that benefiting you?** I can take credit card payments that are convenient to the client. ### 10. Simplified Payment System **Rating:** 5.0/5.0 stars **Reviewed by:** Michael P. | Owner/Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Pin Payments?** Pin Payments made it easy and quick to implement a credit card payment system into my WooCommerce website. Service and support is fantastic, and fees are low compared with other systems. Added security features enable you to accept payments with minimal worry of credit card fraud and chargeback scams, which have been an issue for me in the past with other payment systems. Pin Payments website is simple to use, easy to access reports, and therefore easy to update banking details. Payouts are quick and reliable, and issuing refunds or partial refunds is a simple process. **What do you dislike about Pin Payments?** The current method of verifying customers through Woocommerce using a banking statement code is somewhat confusing for some customers and can be challenging to explain. **What problems is Pin Payments solving and how is that benefiting you?** Pin Payments are currently working on an update to integrate 3D Secure into the WooCommerce Plugin, something that I look forward to, which will offer my customers and myself that added level of security. ### 11. How to EASILY take card payments with Pin Payments **Rating:** 5.0/5.0 stars **Reviewed by:** Peter R. | SME Consultant /Financial Planner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Pin Payments?** The payment gateway is just so easy to use, simple to log in and super easy to process a payment **What do you dislike about Pin Payments?** what could you not like about pin payments **Recommendations to others considering Pin Payments:** If you have access to internet, then Pin Payments is a super simple easy way to process customer card payments, no terminal to connect, just securely log in and process the payment, or send a link to the customer and they can pay you directly through the Pin Payment portal ....... fantastic choice for our business **What problems is Pin Payments solving and how is that benefiting you?** So easy to process customer payments from their cards, no need for a terminal and another fee, just log into the platform site and wham bam payment processed ### 12. Pin Payments review - Sept 21 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2021 **What do you like best about Pin Payments?** The ease of use and direct debit to our account for two different currencies. The support staff were very helpful with their assistance in setting us up and answering any questions we had. **What do you dislike about Pin Payments?** We have two administrators that access the account. With 2FA this can only be enable on one mobile phone - therefore one user. We have used Pin Payments for a number of years and so far this hasn't become too much of an issue thank goodness. **What problems is Pin Payments solving and how is that benefiting you?** Charges customers with usage fees directly, saving time. We have some overseas customers and Pin Payments has made it an easy way to pay for them to pay our invoices. ### 13. Great Product/Service and Team **Rating:** 5.0/5.0 stars **Reviewed by:** Nikash A. | Service Delivery Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2022 **What do you like best about Pin Payments?** The team that works at Pin Payments and is extreemly responsive, even post-sales. Also, always willing to go the extra mile Integration is easy and daily management also very easy **What do you dislike about Pin Payments?** Chargeback reporting could be better - I know they are building it out now so it should be better soon. **Recommendations to others considering Pin Payments:** As above, very easy to work with **What problems is Pin Payments solving and how is that benefiting you?** Accepting online payments for our Event Management software ### 14. My Small Business **Rating:** 5.0/5.0 stars **Reviewed by:** Pip C. | Owner/operator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Pin Payments?** Pin Payments was just what l was looking for. Setting up a merchant account to take online credit card payments seemed like an unduly tricky process with my traditional bank. Lots of paperwork and an appointment with Merchant a specialist. Digging around on the internet, l turned up Pin Payments. I have now been using the platform for at least 4 years. It has been great. It is straighfoward. Easy to see bank transfers, easy to issue refunds. They are also easy to get hold of on the phone. That's always a bonus!! I have no hesitation in recommending Pin Payments to other small businesses out there that want to offer credit card facilities at their online checkout. **What do you dislike about Pin Payments?** I am now upgrading my online business and wanting a payment facility that will manage variable direct debits. Hoping to find something that will work alongside pin payments. **What problems is Pin Payments solving and how is that benefiting you?** Pin Payments manages all credit card transactions. I don't have to worry about storing any customer payment details. No security issues .. Thats a bonus ### 15. Excellent product, service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Tony R. | Business owner. CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2021 **What do you like best about Pin Payments?** Pin payments is very easy to use and implement **What do you dislike about Pin Payments?** There is nothing I dislike about Pin Payments **Recommendations to others considering Pin Payments:** I spent time with the traditional banks wanting to be able to accept Credit Card payments from my website. As I provide a service and not a physical product, the mainline banks were not interested in assisting and even despite never ever having any credit issues, the banks rejected my appication. Once I contacted Pin Payments and explained my business, they certainy helped. Their support is incredible, the payment system works seamlessly 100% of the time. I have no issues with Pin Payments whatsoever and highly recommend any prospective clients look closely at what they have to offer. Very happy indeed. **What problems is Pin Payments solving and how is that benefiting you?** I needed a payment system for my website. As I am providing a service and not a physical product, the major banks weren't interested in helping. Pin Payments understood my business and I am now taking payments seamlessly through my website. ### 16. Easy to deal with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2022 **What do you like best about Pin Payments?** I've been using them for over 5 years now. It is easy to set up payments and the support is pretty good. The costs are low, the dashboard is user friendly. **What do you dislike about Pin Payments?** I can't find anything that I don't like. **Recommendations to others considering Pin Payments:** It is easy to manage online payments for small and large businesses. **What problems is Pin Payments solving and how is that benefiting you?** Receiving payments, debiting credit cards. ### 17. Simple, easy to use and improves cash flow. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Pin Payments?** Our customers can initiate a payment from the quote or invoice sent. This is helpful if they are reluctant to give us their credit card details. Our previous system wasn't integrated with our sales invoices. Also, there is no delay with receiving the payments improving our cash flow. **What do you dislike about Pin Payments?** All payments for a day are paid in bulk to our bank account; this can make reconciliation difficult because we use a different accounting package to our sales system. Until an invoice is finalised and transferred, it can't be reconciled, which means none of the payments in the batch can be reconciled. **What problems is Pin Payments solving and how is that benefiting you?** As mentioned previously, customers can initiate the payment; we have improved cash flow because our invoices can be paid immediately. We have reduce time spent chasing up payment of invoices. ### 18. Pin Payments is excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Greg C. | Director/Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2022 **What do you like best about Pin Payments?** The online transaction input is simple and quick **What do you dislike about Pin Payments?** I've never had a dislike or had a glitch that wasn't sorted quickly **Recommendations to others considering Pin Payments:** I found Pin Payments shortly after it was launched and was immediately happy with the service. They have made incremental improvements to the service along the way. **What problems is Pin Payments solving and how is that benefiting you?** I use it for credit card payments from clients. The benefits are quick and simple transactions and low cost. ### 19. Awesome payment system **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2021 **What do you like best about Pin Payments?** Convenience is the best part of Pin Payments. You can take payments from customers any time, anywhere on any device. **What do you dislike about Pin Payments?** I don't dislike anything about Pin Payments **What problems is Pin Payments solving and how is that benefiting you?** We don't need multiple EFTPOS terminals for various employees. they can all take payments onsite using their mobile phones ### 20. Quality, easy payments service **Rating:** 4.5/5.0 stars **Reviewed by:** John M. | Owner/Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2021 **What do you like best about Pin Payments?** Pin payments is straight forward and easy to process one off payments that I need with my clients. Also simple to do refunds as I am involved in the disrupted travel industry. **What do you dislike about Pin Payments?** Would prefer if could create simpler one off links for payments but not much an issue. **What problems is Pin Payments solving and how is that benefiting you?** Easy to process credit card one off credit card payments for deposits as most systems want to link in and take full payments of invoices, this makes it easier. ### 21. Best option ever for getting payed on the Internet by credit card **Rating:** 5.0/5.0 stars **Reviewed by:** Ernesto A. | Head of Writers, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2021 **What do you like best about Pin Payments?** Simplicity, customised payment pages and the money arrives fast. **What do you dislike about Pin Payments?** Getting the payment page translated into foreign languages for international payments to be held in their local language would be great. **What problems is Pin Payments solving and how is that benefiting you?** Payments made by credit card from overseas arrive to my bank account in Australia fast and safely. I only need to paste a link to a customised payment page for the payment to occur. Commission fees are competitive as well. ### 22. Great service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Hani M. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2021 **What do you like best about Pin Payments?** We have used Pin Payments for several years. We had great support during the setup and have not had any payments issues. **What do you dislike about Pin Payments?** Pin Payments have served us well and have always been responsive when we need them. There is nothing to dislike that we have encountered. **What problems is Pin Payments solving and how is that benefiting you?** Pin Payments enable our loyalty app members to load their loyalty account balance from their cards. ### 23. Professional and friendly service provision **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren C. | Owner and Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2021 **What do you like best about Pin Payments?** Exemplary service, support and professionalism. Pin Payments make receiving online payments straightforward. They have excellent response times to any customer service inquiries, and their website is exceptionally user-friendly. **What do you dislike about Pin Payments?** So far, I have not found anything to dislike about Pin Payments. **What problems is Pin Payments solving and how is that benefiting you?** Pin Payments ensure I receive my customer's payments efficiently and are a trustworthy third party for e-retailers like myself. ### 24. Solid product with good service at a fair price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2021 **What do you like best about Pin Payments?** Never had any problems with product or service. Ability test transactions is a bonus. **What do you dislike about Pin Payments?** I find their are no downsides to using Pin Payments **What problems is Pin Payments solving and how is that benefiting you?** Fast payment from customers that under normal payment methods can take up to 60 days ### 25. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2021 **What do you like best about Pin Payments?** Simple UI, nearly no problem in the past **What do you dislike about Pin Payments?** Transaction scheduled in 3 days. Faster? **What problems is Pin Payments solving and how is that benefiting you?** Receive payment via cards. ### 26. Multiple Currency Solution with Xero **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2021 **What do you like best about Pin Payments?** Multiple currency account solution with Xero integration. First-class customer service. Competitive transaction fees. **What do you dislike about Pin Payments?** So far we haven't come across any issues. **What problems is Pin Payments solving and how is that benefiting you?** Using Pin Payments across two currency accounts, AUD and USD, with separate Xero integrations for each account. Connecting each account currency account to Xero is easy and can be done in a couple of minutes via Pin Payment's dashboard. ### 27. Pin Payments very difficult to work with **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2020 **What do you like best about Pin Payments?** Very little... Made me jump through hoops to register and make it work **What do you dislike about Pin Payments?** After 3 weeks after spending money and time in integrating the pinpayment to my ecommerce site, Pin Payment pulled the pin without a reason. They would not offer any. Wastes heaps of time and money. **Recommendations to others considering Pin Payments:** They arbitrary said they did want to process my payments. No reason given.. After 3 weeks being registered and only 1 week after going live. A complete debacle **What problems is Pin Payments solving and how is that benefiting you?** Credit card payments for ecommerce site ### 28. Pin Payments helps to streamling my business **Rating:** 4.5/5.0 stars **Reviewed by:** Paul R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2020 **What do you like best about Pin Payments?** Once set up, it is automatic. I just let them do their thing. **What do you dislike about Pin Payments?** nothing yet! . **Recommendations to others considering Pin Payments:** Pin Payments is easy to use, and offers another payment method to our recurring customer base. **What problems is Pin Payments solving and how is that benefiting you?** The payment gateway was offered withing a booking system that we subscribe to. Now almost a quarter of our sales are processed this way. ### 29. Quick to take the money, slow to pay it out. Tricky and very "bankish". Untrusted. **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2019 **What do you like best about Pin Payments?** Quick to implement, you can take a payment almost straight away and the API are easy to integrate. **What do you dislike about Pin Payments?** Unexpected / Unexplained payment holds. Payment policies change with very little notice. For example, after years of doing business with them, they ask for updated ID. No problems, then they ask for more ID, and more ID and more ID again. It's almost like a fishing expedition or like Life Insurance from the Commonwealth Bank. They want to find a reason to hold onto your cash. The problem is this, you can't trust them to pay. If you take a large amount, they might put a payment hold. If you don't use them, they might put a payment hold. If they don't like your ID, even though nothing has been changed, possible payment hold. The problem is, they will still take the customer's money, so you're on the hook to ship product without knowing if you'll ever get the funds. I spoke with a manger, got it all sorted out, and two days later, they are at me AGAIN - like a never ending merry go around. For the record, we processed over $100k of transactions, never had a chargeback in a low risk industry, if you are in B2C, you're going to get nailed!! **What problems is Pin Payments solving and how is that benefiting you?** Payment by customers who prefer not to use Paypal or Afterpay. ### 30. The worst payment provider **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Pin Payments?** Pin were happy to accept charges for our customers. They told us we'd have funds within 3 days of customers making payments, unfortunately they decided not to do this and instead withhold funds. So far its been over 30 days since customers making the first payments and Pin have withheld thousands of dollars from us and refuse to pay it out. Additionally of this they regular ignore support tickets and take upwards of a week to respond only to be met with lacklustre responses. **What do you dislike about Pin Payments?** They refuse to actually do what they advertise. They make out to be a support of business, but instead they hide behind their terms and conditions and refuse to actually make good on what their core business is, accepting payments from customers and delivering those funds to the business. **Recommendations to others considering Pin Payments:** Avoid using Pin payments at all costs. They refuse to answer customers in a timely fashion, withhold money when they feel like it and generally could care less about their customers. **What problems is Pin Payments solving and how is that benefiting you?** We're not solving any, in fact its been quite the opposite. Pin have given us nothing but heartache and could care less what detriment they cause to business. ### 31. Responsive and Reliable, both the team and the software. **Rating:** 5.0/5.0 stars **Reviewed by:** Rawdyn N. | Co-Founder & CPO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Pin Payments?** Implementation was easy and when we did need to ask a question it was not only answered, there was follow up. **What do you dislike about Pin Payments?** I genuinely can't think of anything. It's been so seamless. **Recommendations to others considering Pin Payments:** This goes for any provider - Try and understand the integration process a little in advance. All providers have their way of solving complex issues and it's better for users to understand them going in. **What problems is Pin Payments solving and how is that benefiting you?** Pin Payments provide our up front payment and subscription payment solutions. Being able to handle the subs so easily made a huge difference to our ability to on-board customers, especially in a vertical that suffers a great deal of online apprehension. ### 32. Simple, quick, good value: sweet! **Rating:** 4.5/5.0 stars **Reviewed by:** Iain M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2019 **What do you like best about Pin Payments?** It was very easy indeed to set up, and runs so smoothly we seldom have to think about it. **What do you dislike about Pin Payments?** No issues or problems so far. Why do I have to take 20 characters to tell you that? **What problems is Pin Payments solving and how is that benefiting you?** We run a small holiday accomm business on our rural property. A couple of years ago we finally retired the old "phone us with your credit card details" routine, and added a self-serve booking and payment engine to our web site. Our bank of 20+ years wanted AUD$200/month for a merchant account, steep percentage of each transaction, minimum monthly spend, and an extra layer of web site security because we are in the "high-risk travel industry". Of course, dear bank, people use stolen credit cards to book a weekend in the country all the time... So anyhow we looked for a 3rd-party payment gateway, found Pin Payments, no regrets at all. Our conversion rate from enquiry to paid booking has gone up a lot, because it's just a button-press. No more waiting to see if payments will come through, or phoning guests back to chase payment. The Pin Payments component of all this has been simple to implement, economical in use, and totally reliable. ### 33. Perfect Merchant facility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2019 **What do you like best about Pin Payments?** being a part time business, that travels overseas and has customers in Australia, we have found PinPayments to be the best facility for cross border and domestic transactions. The fees are reasonable and not having a monthly fee is very attractive. Staff have been most helpful over the years, but to be honest, we don't have much interaction with the company as the system runs very smoothly. **What do you dislike about Pin Payments?** To send receipts to customers, I screen shot and send the receipt as a text. It would be easier if there was a share function in the app to do this. It's not a huge problem, just a little inconvenient. **Recommendations to others considering Pin Payments:** absolutely recommend PinPayments. It has been perfect for our business. **What problems is Pin Payments solving and how is that benefiting you?** Being overseas and being able to use this to take immediate payment from our customers is fantastic. Most banks don't offer this! ### 34. So simple and easy to use, and great fees! **Rating:** 5.0/5.0 stars **Reviewed by:** Bella J. | Mrs, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2019 **What do you like best about Pin Payments?** Awesome customer service, clear consistent communications, professional interface, easy and simple to use and understand. **What do you dislike about Pin Payments?** nothing that I dont like about pin paymentts **What problems is Pin Payments solving and how is that benefiting you?** Simple system to ensure fast payment, making things simple for my customers and me! ### 35. Pin Payments works flawlessly, I would definitely recommend it to others **Rating:** 5.0/5.0 stars **Reviewed by:** Jayson F. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2019 **What do you like best about Pin Payments?** The best part for us is that we can take payments in USD and settle the funds to our NAB us currency account. Other payment processors like Stripe cant do that, so it saves us a lot of money in transaction fees **What do you dislike about Pin Payments?** Nothing! It is a great product, which I highly recomend **What problems is Pin Payments solving and how is that benefiting you?** Our US currency needs was the big winning feature for us ### 36. A Must For International Business w/ Outstanding Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick S. | Digital Marketing Strategist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2018 **What do you like best about Pin Payments?** I needed a solution to be able to charge credit cards from around the world, at any time. I was taking credit card numbers over the phone and setting this up while abroad was a nightmare. Then I found Pin. Good pricing, simple interface, and the customer service is really that good. Also, I wanted a solution that would never penalize my customer for using international cards. This was important. **What do you dislike about Pin Payments?** It would be good to see more features added to the interface. it would be nice to be able to set up a series of charges to a particular card, and forget about it. Sometimes my customer might want to break a payment up into 2 or 3 payments, or monthly etc. Having these charges automatically taken care of would be awesome. **Recommendations to others considering Pin Payments:** An excellent, lightweight, solid product that does exactly what it says - with a customer service team who pre-empt further questions and provide answers before they are even asked. **What problems is Pin Payments solving and how is that benefiting you?** Having people pay in advance means that there is no more chasing money - ever. Depending on what country the money is coming from the time for transfers to land may take between 3-7 days total, but this is much better than dealing with wire transfers, etc. ### 37. Comprehensive API **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey K. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2018 **What do you like best about Pin Payments?** Being able to onboard new clients easily without requiring them to first apply for a merchant account with a bank. They can apply for a Pin account in minutes and I can have their website up and running and accepting credit card payments quickly. **What do you dislike about Pin Payments?** Most of my clients do not require the address of their customers so the website doesn't ask for this extra information. Unfortunately this means they have to contact Pin Payments directly to have the validation relaxed to allow credit card payments without address information. **Recommendations to others considering Pin Payments:** Give it a try **What problems is Pin Payments solving and how is that benefiting you?** Allowing multiple clients, mostly non-profits, to accept credit card payments via my websites. Using Pin Payments has removed a large barrier to entry for the smaller groups who previously would have relied on cash receipts. ### 38. Thoroughly satisfied for over three years **Rating:** 5.0/5.0 stars **Reviewed by:** Duncan M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2018 **What do you like best about Pin Payments?** I love that I don't have to use PayPal! Automatic payout to my bank, ok fees, good support. **What do you dislike about Pin Payments?** I wish they had a payment device, but that's just quibbling, given how expensive that would be for them to develop/provide. **Recommendations to others considering Pin Payments:** It's nice to see an Australian company in the online payments space, with a clearly presented product that works well. Pin Payments accepts American Express now as well, which means that for the moment, it covers all major card types in Australia without differentiated fee structures. I've found customer service and technical support to be responsive and open. **What problems is Pin Payments solving and how is that benefiting you?** Online payments for customers, without the hassle of a merchant gateway, etc. Simple, low cost for a modest volume of transactions compared to most other providers. ### 39. PIN Payments provides a reliable and secure way for clients to pay on-line **Rating:** 5.0/5.0 stars **Reviewed by:** Adrienne H. | Company Director, Photography, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2019 **What do you like best about Pin Payments?** My experience using PIN Payments has been excellent. My clients simply click-through from the link on their invoice and can choose to pay by credit card. The option of having the client pay the transaction fee is a great alternative to having to absorb the cost into my overheads. **What do you dislike about Pin Payments?** There's nothing to dislike about PIN Payments! **What problems is Pin Payments solving and how is that benefiting you?** For sure, adding the transaction fee to the client payment is important, and having the option of taking card payments (in addition to direct deposit), encourages clients to pay on time. ### 40. Full featured and reliable payment gateway service - easy integration **Rating:** 5.0/5.0 stars **Reviewed by:** Graeme B. | CEO and Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2019 **What do you like best about Pin Payments?** I've developed a number of payment transaction sites but working with Pin Payments was extremely easy and provided all the functionality we need. In particular support for multiple currencies and low transaction fees. **What do you dislike about Pin Payments?** Pin Payments initially only had some features we needed in Beta but they supported well and no problems. **Recommendations to others considering Pin Payments:** Ease of use integrating and support is good. **What problems is Pin Payments solving and how is that benefiting you?** Monthly and yearly subscriptions for a SaaS (Software as a Service) business. They benefits were the ease of setup, integration and ongoing costs. ### 41. Fantastic product, amazing service, keeps getting better **Rating:** 5.0/5.0 stars **Reviewed by:** Hanna B. | Executive Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2018 **What do you like best about Pin Payments?** I have been thrilled with pinpayments since moving over from accepting cc via paypal. Their rates were good, ease of use was much better, and their offering was just what we needed for our company. Their service is simply amazing, and I was so pleased when they recently updated their offerings to a) link with xero and b) automatically add cc fees without me having to calculate and add. I highly recommend this company to anyone looking for an easy, low cost, pay as you use, cc platform. Thank you! **What do you dislike about Pin Payments?** I haven't disliked anything about pinpayments. It has improved as it gets older and more developed. I can now send forms over the internet, and customers can pay direct from xero generated invoice. These are great features making my life easier. **Recommendations to others considering Pin Payments:** Go for it. **What problems is Pin Payments solving and how is that benefiting you?** We used Pin Payments to accept credit card, for our customers that wish to pay this way. The benefits are pleasing customers who really want to pay via cc, and getting paid sooner in some cases. ### 42. PIN payments for Sole Traders / consultants **Rating:** 5.0/5.0 stars **Reviewed by:** William L. | Owner, Motion Pictures and Film, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Pin Payments?** I use Paypal and PIN payments for international and some domestic sales payments. I have used PIN payments for over a year and found it an excellent method of receiving payments as I can process chargers in the field or in the Hotel using my phone or laptop all over the world as long as I have the internet. Many of my clients prefer credit card payments than paypal or bank transfer so pin payments is great. With the option of having the processing fee charged in a payment link is also helping with my charge costs. From an event in Belgium, France , UK to one in Australia or US I can get that sale and payment with minimum of fuss and cost. My clients love as well. **What do you dislike about Pin Payments?** not being able to add processing fee to a charge now option and having no card reader. **Recommendations to others considering Pin Payments:** If your a sole trader, or small business its great for those on the road chargers **What problems is Pin Payments solving and how is that benefiting you?** Not having to deal with Mastercard or visa Direct. Payments processed into my account in 3-4 days ### 43. Support staff very helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2019 **What do you like best about Pin Payments?** it was easy to obtain the payment méthod i was looking for after days of ringing other providers. i am so grateful. **What do you dislike about Pin Payments?** nothing yet. i haven't come across any negatives yet. perhaps having to wait 7 working days before i get my money in to my account. **Recommendations to others considering Pin Payments:** Go ahead. it is a very flexible product. **What problems is Pin Payments solving and how is that benefiting you?** It has assisted me take payments in different currencies from different credit cards ### 44. Pin Payment Review **Rating:** 5.0/5.0 stars **Reviewed by:** Kathy W. | Director Customer Solutions, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2019 **What do you like best about Pin Payments?** The flexibility of being able to customise to each customer we have. **What do you dislike about Pin Payments?** The way we use it works for our company. I am sure that we don't take advantage of all the features. **Recommendations to others considering Pin Payments:** We use Pin Payment as we could not get a merchant account for credit card payments. This was the easiest way we could accept credit payments for our customers who pay on invoice. It will be great when they expand internationally. **What problems is Pin Payments solving and how is that benefiting you?** It solves a massive issue in not being able to get a merchant account with a bank. and in the end it using pin payment was cheaper, easier and flexible. ### 45. Love this product **Rating:** 4.0/5.0 stars **Reviewed by:** Greg L. | Partner Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2019 **What do you like best about Pin Payments?** This is a great payment gateway. Easy to use and well priced. **What do you dislike about Pin Payments?** Slightly too long a delay on processing and slightly difficult to price for customers (have to calculate the total inclusive of fees yourself) but these are minor issues. I love the product. **Recommendations to others considering Pin Payments:** Go for it. **What problems is Pin Payments solving and how is that benefiting you?** Saves having to lease an EFTPOS machine to take CC payments. Much more efficient. ### 46. An affordable online payment system **Rating:** 5.0/5.0 stars **Reviewed by:** Steve C. | Webmaster, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Pin Payments?** Links can be quickly generated that can be embedded in web pages making it easy for the customer to pay. You then receive an instant notification of the payment plus there is an easy to access list of all payments made which eliminated confusion as to who has paid and when. **What do you dislike about Pin Payments?** There are no negatives I can identify at this stage. **Recommendations to others considering Pin Payments:** Pin Payments is ideal for small businesses wanting an affordable online payment system **What problems is Pin Payments solving and how is that benefiting you?** Previously, payments were made by cheque and EFT which created a lot of work when reconciling payments from two different systems. Pin Payments eliminates this extra work. ### 47. Easy card payments, easy to set up. **Rating:** 4.5/5.0 stars **Reviewed by:** Josh B. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2019 **What do you like best about Pin Payments?** The set up process was no fuss and didn't take long at all. **What do you dislike about Pin Payments?** The clearance time is a little slow, one payment took around 4 days after payment to turn up in my account. **What problems is Pin Payments solving and how is that benefiting you?** Taking credit card payments without having to use PayPal and no merchant fees. ### 48. Big solution for a small business **Rating:** 5.0/5.0 stars **Reviewed by:** Ron P. | Principal Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Pin Payments?** They're local. You can talk to real people. They were readily, available and willing to answer my questions when I needed. **What do you dislike about Pin Payments?** There's nothing I actually dislike. Admittedly, I am not a hugely demanding customer. **What problems is Pin Payments solving and how is that benefiting you?** I have customers who pay by credit card. Not a lot, but they need me to have a credit card facility. So, it's critical for sales. No credit card facility - no sale. It's also great to avoid the huge hassle of US financial governance rules being applied to Australia. Have you been grilled by PayPal? And they won't give you your money until they have everything including trust details and so on. I don't have time for this. ### 49. Excellent service and product, Australia based! **Rating:** 4.5/5.0 stars **Reviewed by:** Emmanuel H. | Mr, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Pin Payments?** I love the fact that Pin Payment is based in Australia. Definitely a pro in my books. Also love the ability to capture and tokenize payment details. 2fa for the login. **What do you dislike about Pin Payments?** Nothing that I particularly dislike about Pin Payments. **What problems is Pin Payments solving and how is that benefiting you?** Pin Payments provides an online payment gateway for my website. I regularly recommend Pin Payments to clients. ### 50. Realy happy with Pin **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly S. | Event Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2019 **What do you like best about Pin Payments?** Simple to use, low fee's and no physical facility required to be purchased. Staff are also really friendly and quick to reply when I have asked a question. Lastly, love that they are a local business! **What do you dislike about Pin Payments?** Would be good if monthly statements were saved in my account for easy reference **What problems is Pin Payments solving and how is that benefiting you?** Clients all want to pay by credit card ## Pin Payments Discussions - [What Is PIN payment?](https://www.g2.com/discussions/what-is-pin-payment) - 2 comments - [View Pin Payments pricing details and edition comparison](https://www.g2.com/products/pin-payments/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+04%3A26%3A48+-0500&secure%5Bsession_id%5D=edbe7018-7ed3-4e0d-b46e-815e868988cb&secure%5Btoken%5D=93adfc18daa5e87af3b2a974583eb26c4162c4704980c73c808e394e91c5dcf1&format=llm_user) ## Pin Payments Features **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration **Order Management** - Opportunities - Order History - Upsell & Cross-sell - Renewals **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 **Products & Plans** - Packages - Multi-part Deals - Plan Changes - Bundles **Payment Options** - Multi-Currency - Online payment portal **Pricing** - Standard Price - Discounts - Optimization **Security** - POS Verification **Revenue Management** - Automation - Consolidation - Adjustments - Billing Types **Platform** - Accounting integration - E-commerce Integration **Integration** - Payments - Accounting - CRM & Sales **Agentic AI - Subscription Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making ## Top Pin Payments Alternatives - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - 4.4/5.0 (2,670 reviews) - [Stripe Billing](https://www.g2.com/products/stripe-billing/reviews) - 4.4/5.0 (134 reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - 4.2/5.0 (445 reviews)