Pin Payments Reviews & Product Details

Very little... Made me jump through hoops to register and make it work Review collected by and hosted on G2.com.

After 3 weeks after spending money and time in integrating the pinpayment to my ecommerce site, Pin Payment pulled the pin without a reason.

They would not offer any.

Wastes heaps of time and money. Review collected by and hosted on G2.com.

Once set up, it is automatic. I just let them do their thing. Review collected by and hosted on G2.com.

nothing yet! . Review collected by and hosted on G2.com.

Quick to implement, you can take a payment almost straight away and the API are easy to integrate. Review collected by and hosted on G2.com.

Unexpected / Unexplained payment holds. Payment policies change with very little notice. For example, after years of doing business with them, they ask for updated ID. No problems, then they ask for more ID, and more ID and more ID again. It's almost like a fishing expedition or like Life Insurance from the Commonwealth Bank. They want to find a reason to hold onto your cash. The problem is this, you can't trust them to pay. If you take a large amount, they might put a payment hold. If you don't use them, they might put a payment hold. If they don't like your ID, even though nothing has been changed, possible payment hold. The problem is, they will still take the customer's money, so you're on the hook to ship product without knowing if you'll ever get the funds. I spoke with a manger, got it all sorted out, and two days later, they are at me AGAIN - like a never ending merry go around.

For the record, we processed over $100k of transactions, never had a chargeback in a low risk industry, if you are in B2C, you're going to get nailed!! Review collected by and hosted on G2.com.

Pin were happy to accept charges for our customers. They told us we'd have funds within 3 days of customers making payments, unfortunately they decided not to do this and instead withhold funds. So far its been over 30 days since customers making the first payments and Pin have withheld thousands of dollars from us and refuse to pay it out. Additionally of this they regular ignore support tickets and take upwards of a week to respond only to be met with lacklustre responses. Review collected by and hosted on G2.com.

They refuse to actually do what they advertise. They make out to be a support of business, but instead they hide behind their terms and conditions and refuse to actually make good on what their core business is, accepting payments from customers and delivering those funds to the business. Review collected by and hosted on G2.com.

Implementation was easy and when we did need to ask a question it was not only answered, there was follow up. Review collected by and hosted on G2.com.

I genuinely can't think of anything. It's been so seamless. Review collected by and hosted on G2.com.

It was very easy indeed to set up, and runs so smoothly we seldom have to think about it. Review collected by and hosted on G2.com.

No issues or problems so far. Why do I have to take 20 characters to tell you that? Review collected by and hosted on G2.com.

being a part time business, that travels overseas and has customers in Australia, we have found PinPayments to be the best facility for cross border and domestic transactions. The fees are reasonable and not having a monthly fee is very attractive. Staff have been most helpful over the years, but to be honest, we don't have much interaction with the company as the system runs very smoothly. Review collected by and hosted on G2.com.

To send receipts to customers, I screen shot and send the receipt as a text. It would be easier if there was a share function in the app to do this. It's not a huge problem, just a little inconvenient. Review collected by and hosted on G2.com.

Awesome customer service, clear consistent communications, professional interface, easy and simple to use and understand. Review collected by and hosted on G2.com.

nothing that I dont like about pin paymentts Review collected by and hosted on G2.com.

The best part for us is that we can take payments in USD and settle the funds to our NAB us currency account. Other payment processors like Stripe cant do that, so it saves us a lot of money in transaction fees Review collected by and hosted on G2.com.

Nothing! It is a great product, which I highly recomend Review collected by and hosted on G2.com.

I needed a solution to be able to charge credit cards from around the world, at any time. I was taking credit card numbers over the phone and setting this up while abroad was a nightmare. Then I found Pin. Good pricing, simple interface, and the customer service is really that good.

Also, I wanted a solution that would never penalize my customer for using international cards. This was important. Review collected by and hosted on G2.com.

It would be good to see more features added to the interface. it would be nice to be able to set up a series of charges to a particular card, and forget about it. Sometimes my customer might want to break a payment up into 2 or 3 payments, or monthly etc. Having these charges automatically taken care of would be awesome. Review collected by and hosted on G2.com.

Being able to onboard new clients easily without requiring them to first apply for a merchant account with a bank. They can apply for a Pin account in minutes and I can have their website up and running and accepting credit card payments quickly. Review collected by and hosted on G2.com.

Most of my clients do not require the address of their customers so the website doesn't ask for this extra information. Unfortunately this means they have to contact Pin Payments directly to have the validation relaxed to allow credit card payments without address information. Review collected by and hosted on G2.com.

I love that I don't have to use PayPal! Automatic payout to my bank, ok fees, good support. Review collected by and hosted on G2.com.

I wish they had a payment device, but that's just quibbling, given how expensive that would be for them to develop/provide. Review collected by and hosted on G2.com.

My experience using PIN Payments has been excellent. My clients simply click-through from the link on their invoice and can choose to pay by credit card. The option of having the client pay the transaction fee is a great alternative to having to absorb the cost into my overheads. Review collected by and hosted on G2.com.

There's nothing to dislike about PIN Payments! Review collected by and hosted on G2.com.

I've developed a number of payment transaction sites but working with Pin Payments was extremely easy and provided all the functionality we need. In particular support for multiple currencies and low transaction fees. Review collected by and hosted on G2.com.

Pin Payments initially only had some features we needed in Beta but they supported well and no problems. Review collected by and hosted on G2.com.

I have been thrilled with pinpayments since moving over from accepting cc via paypal. Their rates were good, ease of use was much better, and their offering was just what we needed for our company. Their service is simply amazing, and I was so pleased when they recently updated their offerings to a) link with xero and b) automatically add cc fees without me having to calculate and add. I highly recommend this company to anyone looking for an easy, low cost, pay as you use, cc platform. Thank you! Review collected by and hosted on G2.com.

I haven't disliked anything about pinpayments. It has improved as it gets older and more developed. I can now send forms over the internet, and customers can pay direct from xero generated invoice. These are great features making my life easier. Review collected by and hosted on G2.com.

I use Paypal and PIN payments for international and some domestic sales payments. I have used PIN payments for over a year and found it an excellent method of receiving payments as I can process chargers in the field or in the Hotel using my phone or laptop all over the world as long as I have the internet. Many of my clients prefer credit card payments than paypal or bank transfer so pin payments is great. With the option of having the processing fee charged in a payment link is also helping with my charge costs. From an event in Belgium, France , UK to one in Australia or US I can get that sale and payment with minimum of fuss and cost. My clients love as well. Review collected by and hosted on G2.com.

not being able to add processing fee to a charge now option and having no card reader. Review collected by and hosted on G2.com.

it was easy to obtain the payment méthod i was looking for after days of ringing other providers. i am so grateful. Review collected by and hosted on G2.com.

nothing yet. i haven't come across any negatives yet. perhaps having to wait 7 working days before i get my money in to my account. Review collected by and hosted on G2.com.

The flexibility of being able to customise to each customer we have. Review collected by and hosted on G2.com.

The way we use it works for our company. I am sure that we don't take advantage of all the features. Review collected by and hosted on G2.com.

This is a great payment gateway. Easy to use and well priced. Review collected by and hosted on G2.com.

Slightly too long a delay on processing and slightly difficult to price for customers (have to calculate the total inclusive of fees yourself) but these are minor issues. I love the product. Review collected by and hosted on G2.com.

Links can be quickly generated that can be embedded in web pages making it easy for the customer to pay. You then receive an instant notification of the payment plus there is an easy to access list of all payments made which eliminated confusion as to who has paid and when. Review collected by and hosted on G2.com.

There are no negatives I can identify at this stage. Review collected by and hosted on G2.com.

The set up process was no fuss and didn't take long at all. Review collected by and hosted on G2.com.

The clearance time is a little slow, one payment took around 4 days after payment to turn up in my account. Review collected by and hosted on G2.com.

They're local. You can talk to real people. They were readily, available and willing to answer my questions when I needed. Review collected by and hosted on G2.com.

There's nothing I actually dislike. Admittedly, I am not a hugely demanding customer. Review collected by and hosted on G2.com.

I love the fact that Pin Payment is based in Australia. Definitely a pro in my books. Also love the ability to capture and tokenize payment details. 2fa for the login. Review collected by and hosted on G2.com.

Nothing that I particularly dislike about Pin Payments. Review collected by and hosted on G2.com.

Simple to use, low fee's and no physical facility required to be purchased. Staff are also really friendly and quick to reply when I have asked a question. Lastly, love that they are a local business! Review collected by and hosted on G2.com.

Would be good if monthly statements were saved in my account for easy reference Review collected by and hosted on G2.com.

Excellent customer service and features that suit my businesses from an Australian provider. Review collected by and hosted on G2.com.

It does not yet have the ability to accept other payment types, but for credit cards, it is perfect. Review collected by and hosted on G2.com.