--- title: Chargebee Reviews meta_title: 'Chargebee Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 984 reviews by the users' company size, role or industry to find out how Chargebee works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 984 scale: '5' date_modified: '2026-07-21' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Chargebee Reviews **Vendor:** Chargebee **Category:** [Subscription Management Software](https://www.g2.com/categories/subscription-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 984 ## About Chargebee Chargebee is the billing and monetization platform built for the AI economy. From fast-scaling startups to global enterprises, we help companies capture, optimize, and scale revenue — no matter their GTM strategy or pricing model. Whether you’re experimenting with usage-based pricing, launching AI-powered products, or expanding globally, Chargebee gives you the flexibility and automation to grow with confidence. Chargebee is trusted by businesses of all sizes, including Zapier, Freshworks, DeepL, Condé Nast, and Pret A Manger, and is proud to have been consistently recognized by customers as a Leader in Subscription Management on G2. To learn more about how Chargebee can help unlock and maximize revenue growth, visit Chargebee.com. ## Chargebee Pros & Cons **What users like:** - Users appreciate the **ease of use** of Chargebee, noting its user-friendly interface and efficient billing management. (146 reviews) - Users value Chargebee's **comprehensive subscription management features** , enhancing efficiency and productivity in their business operations. (109 reviews) - Users praise the **exceptional customer support** at Chargebee, noting prompt responses and helpful resolutions to inquiries. (105 reviews) - Users appreciate the **user-friendly billing management** of Chargebee, enhancing efficiency in payment and subscription handling. (92 reviews) - Users value the **seamless integrations** of Chargebee, enhancing automation and making billing processes efficient and smooth. (71 reviews) - Users appreciate the **robust and customizable features** of Chargebee, enhancing their SaaS business management effectively. (68 reviews) - Users appreciate the **easy integrations** offered by Chargebee, seamlessly connecting with various payment gateways and accounting software. (62 reviews) - Payment Processing (53 reviews) - Automation (49 reviews) - Customer Management (47 reviews) **What users dislike:** - Users face challenges with **limited customization** options and a steep learning curve for essential features in Chargebee. (42 reviews) - Users experience **poor customer support** with Chargebee, leading to delays and unresolved issues during critical processes. (42 reviews) - Users experience **access limitations** with Chargebee, facing issues that disrupt workflows and hinder development processes. (38 reviews) - Users find Chargebee **expensive** , especially with high costs for advanced features and essential reporting needs. (32 reviews) - Users find the **missing features** in Chargebee frustrating, leading to confusion and inefficiencies in their workflow. (32 reviews) - Users notice **feature limitations** in Chargebee, particularly in customization options and automated integration processes. (31 reviews) - Users report severe **billing issues** with Chargebee, including accidental deletion of customer payment tokens leading to major revenue losses. (30 reviews) - Users find Chargebee's interface to be **not intuitive** , complicating navigation and quick access to crucial information. (30 reviews) - Users often face **integration issues** with Chargebee, complicating setup and limiting functionality across various platforms. (26 reviews) - Users find **access restrictions** frustrating, particularly when adjusting existing subscriptions or enabling certain features. (24 reviews) ## Chargebee Reviews ### 1. It's easy and efficient to use **Rating:** 4.5/5.0 stars **Reviewed by:** Helee M. | Software developer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about Chargebee?** We can use multiple payment software with single integration **What do you dislike about Chargebee?** Sometimes it's hard to find some configuration on dashboard **What problems is Chargebee solving and how is that benefiting you?** It is helping me alot with subscription management with multiple payment options **Official Response from Tanvi Manchanda:** > Thank you for your review, Helee! We're pleased to hear that you find Chargebee easy and efficient to use and that our integration with multiple payment software enhances your experience. We appreciate your suggestions for improvement and I will definitely pass them along to our product team. ### 2. Very Efficient Platform for automated billing! **Rating:** 3.5/5.0 stars **Reviewed by:** Paul J. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Chargebee?** I love the home dashboard - at a glance I can see how our business is performing **What do you dislike about Chargebee?** Lack of ability to display both a trading and official company name **What problems is Chargebee solving and how is that benefiting you?** Ability to create a subscription and just let Chargbee do the work from that point onwards Ease of pausing subscriptions without having to cancel and recreate Ability to blend both one-off and recurring payments **Official Response from Tanvi Manchanda:** > Thank you for your feedback, Paul. If you are referring to displaying these names on invoices, I recommend checking out our recently launched Chargebee Template Builder. This tool allows you to customize your invoices according to your needs. You can hardcode your trading name into the template so that it appears on all invoices for your end customers. You can learn more in the article linked here - https://www.chargebee.com/docs/2.0/customizing-invoices.html#general-settings_pdf-template ### 3. Easy to use, understand and develop for. But the response times can be optimized a bit. **Rating:** 4.0/5.0 stars **Reviewed by:** Hammad J. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Chargebee?** Well-documented APIs make it easier to develop and integrate. Customer support is active and responds proactively. **What do you dislike about Chargebee?** The response times can be a bit slower causing our features which rely on Chargebee APIs to have higher latencies **What problems is Chargebee solving and how is that benefiting you?** It helps us manage our subscriptions, handling number of use cases for business like prorated charges, dunning, partial payments etc ### 4. major functionalities does not work **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Chargebee?** Creation og companies and subscriptions are easy when it is learned how to do it. Visual it is also nice to look at **What do you dislike about Chargebee?** Their e-invoicing beta have not been working for us at all, there have been major issues in regards of invoicing customers, as national standarts aren't supported and their supplier does not seem to be coorporative, so we were in need of developing our own e-invoicing solution, which somewhat work with ChargeBee, but there is still issues, as ChargeBee can't even flag when a customer is e-invoiced or not. **What problems is Chargebee solving and how is that benefiting you?** Creating a subscription management platform. ### 5. The best ecommerce for easy integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2024 **What do you like best about Chargebee?** The easy way to manage payments, subscriptions, and the easy checkout integration with the different platforms. **What do you dislike about Chargebee?** Chargebee needs to optimize the third-party integrations like Hubspot, Pilot, or Mobile App Stores. **What problems is Chargebee solving and how is that benefiting you?** Chargebee helps us to manage subscriptions and custom products **Official Response from Tanvi Manchanda:** > Hi there, It's great to hear that Chargebee is helping you effectively manage subscriptions and custom products. Thank you for your support and valuable feedback. ### 6. Chargebee is fast to implement and supports many gateways **Rating:** 4.5/5.0 stars **Reviewed by:** Shiv J. | Senior Back-end Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Chargebee?** Chargebee is easy to use and understand, and it supports so many payment gateways. The Support is good as well. **What do you dislike about Chargebee?** The Custom field deletion is a thing that concerns me, because I cannot remove custom fields even if I have admin/owner account **What problems is Chargebee solving and how is that benefiting you?** The multiple payment gateway management is a thing that Chargebee helps out a lot. Because I don't have to manually work out for all the gateways **Official Response from Tanvi Manchanda:** > Hi Shiv, Thank you for your kind words about our platform and product support! Regarding your concern about custom fields, you can use the archive option to disable a custom field that you no longer need. If the archived custom field has not been pushed to your live site, you can also delete it to remove it completely from your account using the discard option. Custom fields that are pushed to the live site can only be deleted from the back end. If you wish to delete a custom field, please reach out to support@chargebee.com with the custom field ID, and we’ll handle the deletion from our end. You can also refer to custom fields documentation here - https://support.chargebee.com/support/solutions/articles/232197-how-to-delete-a-custom-field- ### 7. Chargebee is a concise manager of our subscriptions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Chargebee?** Great interface, simple to use invoicing and subscription setup make maintaining our subscriptions easy. Customer support is quick and helpful and always resolves our issues in a timely manner. **What do you dislike about Chargebee?** Deviation from the standard setup such as voiding or cancelling can be a pain when they occur. The automatic invoicing feature should never be defaulted to yes as it has created many incorrect invoices that have to be voided or cancelled. **What problems is Chargebee solving and how is that benefiting you?** Chargebee provides us visibility for our subscriptions and invoicing and the combination of the two areas saves us time and money. ### 8. Chargebee is constantly making improvements which is what we want to see for products we invest in **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Chargebee?** Reliable product and a very responsive support team **What do you dislike about Chargebee?** External customer emails are a bit limited as to the design and segmentation of receipients. **What problems is Chargebee solving and how is that benefiting you?** It's solving for the multiple product plans we have and the ability to override prices (which was not a feature in the past) ### 9. Easy integration and management. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Chargebee?** Invoices management and integration with other solutions as payment gateways and accounting software. **What do you dislike about Chargebee?** Navigation - sometimes takes time to get the information needed. All information is in lists (subscriptions ids, customer ids, transactions ids, plans ids). If we have a 360 data outlook of a customer directly, it would be very nice. **What problems is Chargebee solving and how is that benefiting you?** Subscription invoice automation and charging. Communication with pending invoices customers. ### 10. Makes billing simple **Rating:** 5.0/5.0 stars **Reviewed by:** Shaun P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Chargebee?** The API and custom fields were a very pleasant surprise as I was not expecting such comprehensive functionality. The simplicity of the core billing function, prorating etc. It's just easy. **What do you dislike about Chargebee?** Have not experienced any so far. Everything going well. **What problems is Chargebee solving and how is that benefiting you?** Core billing functionality. This process is seamless. Tracking additional customer information with custom fields. ### 11. Clear to Use, Multi-featured subscription management **Rating:** 4.0/5.0 stars **Reviewed by:** dylan c. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Chargebee?** The subscription, discount, and billing system is very good. Easy to set up integrations. Easy to use for customer support resolution and easy to train. **What do you dislike about Chargebee?** Worst feature is users can only reactivate to prior plan. Returning prior customers cannot purchase a different product than the one they had prior. Restrictions on use of chargebee portal, and SSO portal. Restrictions on changing account status back to trial. No ability to auto-downgrade subscriptions instead of cancelling. **What problems is Chargebee solving and how is that benefiting you?** It manages subscription assignments and recurring billing. Also offers a basic customer portal to allow users to change plans. ### 12. Solid solution **Rating:** 4.0/5.0 stars **Reviewed by:** Rob F. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Chargebee?** Chargebeen is quite easy to get up and running. Once everythign is configured, it runs great. We have not experienced any outages or incorrect subcription billings since we have been on the platform over the last several years. The Team is eager to help when configuration changes are needed or our business model has adjustments. **What do you dislike about Chargebee?** WhileChargebe contiues to grow and add features to the platform, it would be great to see more payment options available. We operate in many countries around the world and payment options for many countries can be a big challenge. **What problems is Chargebee solving and how is that benefiting you?** It's a one-stop solution for us. We are able to easily integration with our applications through the Chargebee APIs to do whatever we need to do for onboarding and offboarding customers as the case may be. ### 13. Flexible, easy to implement and budget friendly for starters **Rating:** 5.0/5.0 stars **Reviewed by:** Marcin K. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2024 **What do you like best about Chargebee?** Easy to use, many features, affordable for starters **What do you dislike about Chargebee?** Maybe with big accounts, many transactions others could offer better/cheaper price **What problems is Chargebee solving and how is that benefiting you?** Payments receivable, infos for tax **Official Response from Jaya G:** > Hi Marcin, we’re thrilled to hear about your positive experience with Chargebee. Thank you for your valuable feedback! ### 14. Subscription Management **Rating:** 5.0/5.0 stars **Reviewed by:** HR P. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Chargebee?** Subscription management and everything in settings options **What do you dislike about Chargebee?** Custom field delete option should be present in account **What problems is Chargebee solving and how is that benefiting you?** Easy subscription integration with software. **Official Response from Tanvi Manchanda:** > Hi HR, Thank you for your review! We're glad to hear that you find Chargebee's features beneficial for managing subscriptions. Regarding your concern about custom fields, you can use the archive option to disable a custom field that you no longer need. If the archived custom field has not been pushed to your live site, you can also delete it to remove it completely from your account using the discard option. Custom fields that are pushed to the live site can only be deleted from the back end. If you wish to delete a custom field, please reach out to support@chargebee.com with the custom field ID, and we’ll handle the deletion from our end. You can also refer to custom fields documentation here - https://support.chargebee.com/support/solutions/articles/232197-how-to-delete-a-custom-field- ### 15. Effective payment system and excellent service **Rating:** 4.5/5.0 stars **Reviewed by:** Eric N. | Technical Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Chargebee?** Chargebee met all of our regional tax requirements, pro-rating of subscription upgrades and discount code needs. Reporting was straightforward for our accounting team. Support was able to easily handle a variety of partial and full refund requests. Their Customer Success team was responsive and met several times, on lengthy video calls to work through issues. **What do you dislike about Chargebee?** Due to choices made during the initial set up, we were unable to adjust the customer ID to match the organizational level of the purchase. This issue isn't something I'd pin on entirely on the Chargebee team **What problems is Chargebee solving and how is that benefiting you?** Chargebee provided a straightforward way for customers to purchase account subscriptions. It also improved the renewal experience for customers with reminder emails, dunning (for failed card numbers) and reporting on our end. ### 16. Simplifying Subscription Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Chargebee?** I appreciate how Chargebee simplifies managing subscriptions effortlessly, making it easier to handle recurring payments and customer interactions. **What do you dislike about Chargebee?** I find Chargebee's pricing a bit high for small businesses; otherwise, it's quite efficient. **What problems is Chargebee solving and how is that benefiting you?** Chargebee solves subscription management challenges, connects with multiple payment gateways, simplifying billing and customer management, which saves time and improves efficiency for businesses. **Official Response from Tanvi Manchanda:** > Thank you for your kind words! We're delighted to hear that Chargebee has made managing subscriptions and recurring payments easier for you. We appreciate your feedback and will consider it as we continue to innovate and enhance our platform. ### 17. The best way to manage your customers payments and subscriptions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Chargebee?** I like that we have such a strong ability to customise how a client can pay and schedule changes to be immediate or in the future. **What do you dislike about Chargebee?** Nothing I can think of right now is bad about this software. **What problems is Chargebee solving and how is that benefiting you?** 1. Making sure we can contact customers who are about to have their subscription end 2. Alerts for customers cith yards that are about to expire or payments have failed 3. Give discounts to our valuable long term customers while keeping them on the same plan ### 18. Great Way to manage subscriptions and revenue **Rating:** 4.5/5.0 stars **Reviewed by:** Kushal P. | Front-end Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Chargebee?** It has Multiple gateway management and great way to monitor revenue as well **What do you dislike about Chargebee?** The custom fields are not able to be deleted form the admin account as well **What problems is Chargebee solving and how is that benefiting you?** Its multiple payment gateway support makes management easy as I don't have to manage them separately **Official Response from Tanvi Manchanda:** > Hi Kushal, Thank you for your review! We're delighted to hear that you find Chargebee's features beneficial for managing subscriptions and revenue. Regarding your concern about custom fields, you can use the archive option to disable a custom field that you no longer need. If the archived custom field has not been pushed to your live site, you can also delete it to remove it completely from your account using the discard option. Custom fields that are pushed to the live site can only be deleted from the back end. If you wish to delete a custom field, please reach out to support@chargebee.com with the custom field ID, and we’ll handle the deletion from our end. You can also refer to custom fields documentation here - https://support.chargebee.com/support/solutions/articles/232197-how-to-delete-a-custom-field- ### 19. Chargebee Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Chargebee?** They have a good integration with Salesforce. **What do you dislike about Chargebee?** It takes a lot of time to get the integration with Salesforce set up and working properly. There are extra tweeks and setups that need to happen that are not spelled out and straightforward in the onset. The help desk tries to help but on more than one occation we were given incorrect information when asking them a direct question. The answer was later found by myslef and I had to correct their team (supposed product experts). There are MANY extra costs involved just to aquire reports, dashboards, settings, etc. The costs are not straightforeward when you begin. It is after you set up and are using that you find out the hidden costs. It is fairly easy to use if you have an intermediate knowlege of software backends. **What problems is Chargebee solving and how is that benefiting you?** In the beginning, Chargebee solved problems caused by us not truly understanding the setup/software. Now they rarely intervene as we are troubleshooting on our own. ### 20. Ease of use **Rating:** 4.5/5.0 stars **Reviewed by:** Syed M. | Software engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Chargebee?** Pretty easy to use and their documentation is pretty good **What do you dislike about Chargebee?** Not anything ive come across so far. It helps a lot **What problems is Chargebee solving and how is that benefiting you?** streamlining subscriptions ### 21. Really good way to keep track of product finances **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Chargebee?** The dashboard reporting is useful. I check it often as a marketing lead to see how we're doing against revenue targets. You can customise it and compare your performance against previous months. **What do you dislike about Chargebee?** It has a bit of a learning curve for people who are probably outside their primary users (like me in marketing). It takes a bit of getting your head around. Also the reporting doesn't handle it very well if you're maintaining a few different pricing models - for e.g. if a customer switches from one plan to another it'll count as both churn and new business. **What problems is Chargebee solving and how is that benefiting you?** MRR insights and customer billing management. ### 22. Easy to use and highly customizable subscription management tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Justin M. | Supervisor, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Chargebee?** I like ease of automating payments. Has multiple integrations available which is a plus. It is very easy to apply for credits and see customers information. Very easy to update invoices. Excellent and responsive support. Has a clean and smooth UI. **What do you dislike about Chargebee?** Sometimes it can be difficult to get the reports that we need. **What problems is Chargebee solving and how is that benefiting you?** Chargebee is extremely easy and simple to customize to your needs. The support is always there to help you whenever you need help. It is very easy to set up and the interface is intuitive and user friendly. It's a one stop solution for subscription management. ### 23. Ease of use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Chargebee?** Managing customers and subscriptions has been a breeeze. Chargebee makes it easy to work with our subscriptions and customers. **What do you dislike about Chargebee?** I wish they could accommodate more complex use cases such as supporting paying installments of subscriptions, e.g. a yearly subscription that can be paid 50/50 over two installments. **What problems is Chargebee solving and how is that benefiting you?** Managing subscriptions and getting analytics ### 24. Good for basic subscription management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Chargebee?** Easy to use, interface is friendly and easy to set up, lots of custom fields, easy tracking and easy to integrate and pull the data out of it. **What do you dislike about Chargebee?** discounts are a bit tricky to deal with and tracking for credits is not the best; cadence of payments cannot be custom (our product runs in 3 months cycles, with monthly payment - chargebee only allow "renewals" every month). **What problems is Chargebee solving and how is that benefiting you?** Offers a very good overview of clients subscriptions data. I like the fact that I have multiple sections regarding customer, subscription, payments, invoice history. The interface is very friendly also for non-tech users. ### 25. Best subscription management tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Anurag R. | Software Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Chargebee?** Chargebee is super easy to integrate. We implemented this to our system easily. Prompt support is what I admire. User experience is also very good. Reports are insightful. I use chargebee everyday. **What do you dislike about Chargebee?** In bulk import it does not give any errors in validation but in create steps it gives errors. It's the annoying part. **What problems is Chargebee solving and how is that benefiting you?** We had to code our own product to manage subscriptions and use third party systems for billing and reporting, which was causing us a lot of trouble. After integrating chargebee to our system, we fully depend on chargebee for subscription management, billing, invoicing and also reporting. ### 26. Streamlined the way we manage Subscription Management **Rating:** 4.0/5.0 stars **Reviewed by:** Jeremy A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Chargebee?** The platform is incredibly user-friendly, making it easy to set up and manage various pricing plans. One of the things I appreciate most about Chargebee is its flexibility; it seamlessly integrates with multiple payment gateways and offers a wide range of customization options to fit specific business needs. **What do you dislike about Chargebee?** There is a bit of a learning curve initially, especially for those new to subscription management systems. The pricing, while competitive, can add up as you scale and require more advanced features. **What problems is Chargebee solving and how is that benefiting you?** Chargebee automates recurring invoices and payments, reducing manual effort and minimizing errors, leading to a more efficient billing process. ### 27. Super fluid UI efficient in subscription processes **Rating:** 5.0/5.0 stars **Reviewed by:** Agatha E. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Chargebee?** The system is very simple to use and makes setting up subscription management simple. I like that we can also do quotes from the system that customers can accept and it takes them to the checkout. **What do you dislike about Chargebee?** I haven't encountered any kind of bug which is truly amazing. Chargebee is satisfying and reliable. **What problems is Chargebee solving and how is that benefiting you?** It has been useful to set up automated subscription plans. Easy to set up payment links to send to clients. Built a large customer base with different types of subscriptions. ### 28. A solid system, with a great team behind them. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Chargebee?** The way Chargebee organizes information down to the subscription level is extremely helpful when dealing with all things billing related. I use Chargebee daily, and I've found their systems to be very reliable, and simpe to use. One thing I'd like to call out is their Customer Support. Their support team is great at response times, and has been able to help resolve any system issues I might have been experiencing very quickly. Between the number of features and the ease of implementation with our systems, we'd definitely recommend using Chargebee. **What do you dislike about Chargebee?** One thing I'll note that is kind of a pain to do is creating inovices for past months. As of right now, we aren't able to just add a date on an invoice when creating it. This means if we need to add an invoice in a previous month or remake an old one, we need to do it in the backend. Chargebee does have a system to do this, however it's much more complicated than the regular invoice creation. Bit of a niche complaint, as for the most part, this feature isn't necessary. **What problems is Chargebee solving and how is that benefiting you?** Chargebee is really making this job so much more doable. I couldn't imagine managing the revenues of these subscriptions without havign a system like Chargebee in place. ### 29. Great subscription manager. Easy to Use and helpful support team. **Rating:** 4.5/5.0 stars **Reviewed by:** Brad M. | Sales and Marketing Technologist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Chargebee?** They have quite a few integrations, they are easy to use, and the have a great support team. For what we need, it has worked extremely well. **What do you dislike about Chargebee?** We have a pretty complicated setup so it required some custom development. So I cannot speak to the ease of implementation out of the box. **What problems is Chargebee solving and how is that benefiting you?** We finally have a comprehensive out of the box subscription manager that gives us insight into our daily and recurring revenue. We can stop developing all of our own custom solutions and use a product made for this. It also helped us expand into the affiliate space with their standard integrations that they have. ### 30. Very simple and easy to use measurement tool **Rating:** 4.5/5.0 stars **Reviewed by:** Rob L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Chargebee?** Simplicity of use and visual layout, this makes it a treat for the user. **What do you dislike about Chargebee?** Some of the metrics can be quite confusing to a newcomer. **What problems is Chargebee solving and how is that benefiting you?** Tracking our MRR and growth targets. Allowing us to make the right changes in our product and growth strategy. ### 31. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Jan T. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Chargebee?** * Easily setting up subscriptions and plans * Quick and easy payment set up * Managing user access to features depending on the plan (Entitlements) * Test environment for tring things out without affecting real customers * Pushing configurations between environments * Support for multiple currencies * Great provided libraries for development * Great API documentation * Slack notification previews / samples **What do you dislike about Chargebee?** The following are more of nitpicks and not dealbreakers by any means: * UX/UI: When transfering plan configurations upon conflicts the interface could show some indication about if something was not transferred and why, including links to specific conflicting items would be excellent. * Slack notifications could be more configurable (i.e. disabling activated subscriptions for free users, disabling trial end triggered cancellations, **What problems is Chargebee solving and how is that benefiting you?** Managing subscriptions, billing and feature access for users. Helps us with managing these processes and helps us avoid developing very custom business logic to solve these problems ourselves. ### 32. The Ultimate Subscription Management Partner for SaaS Business **Rating:** 5.0/5.0 stars **Reviewed by:** Derek A. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Chargebee?** I have been blown away by the experience I've had using Chargebee for managing subscriptions and payment processing for my business. Setting up subscriptions and plans was a breeze, I was able to quickly configure payment gateways and ensure a seamless and secure payment process for my customers. Whenever I had a question, the help docs came to the rescue, making the setup and integration process smoother than I could have imagined. **What do you dislike about Chargebee?** I'm unable to identify any drawbacks at the moment, it simply covers what I need. I've been a satisfied user and have no intentions of switching to an alternative tool. **What problems is Chargebee solving and how is that benefiting you?** Chargebee has significantly enhanced the customer experience in subscription management and it has streamlined the payment process with monthly client subscriptions. The focus on subscription billing and management, along with its seamless integrations with other platforms we use has simplified our workflow. ### 33. How Rapidly Expanded to New Geographies With 10x Faster Time-To-Market **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Chargebee?** - structured data - B2B and B2C uses cases - design - reporting and export - configuration capabilities - API for custom integration - friendly and helpful + local team **What do you dislike about Chargebee?** - time to implemente a feature in the roadmap if your case isn't famous of lots of customers (problem of many SaaS) - having a EUW instances for compliantes rules if you start in US instances **What problems is Chargebee solving and how is that benefiting you?** Billing and Subscription Management with many features like B2B/B2C, geo pricing, many pricing plan and families ### 34. Great Tool with a lot of potential **Rating:** 4.0/5.0 stars **Reviewed by:** Radhe B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2023 **What do you like best about Chargebee?** The dashboard is easy to understand and navigate through. The plans are easy to set up and update. The customer portal has a simple and no-one view. They have a good documentation but you will need a lot of digging to find exactly what you are looking for. They were phenomenal in getting us up to speed with a month of on-boarding support. **What do you dislike about Chargebee?** It's difficult to display the Tax/VAT/GST registration number on invoices but we managed to do that somehow. Some of the plans we created, we can no longer edit because of some error and we didn't get enough support to resolve that issue. The Rise plan should come with phone support or real-time chat support which I would really appreciate. It misses out to be user-friendly. I would say it's about 70% friendly in terms of setting things up without a hassle. **What problems is Chargebee solving and how is that benefiting you?** It took away the worry of creating invoices and sending it manually. We also no longer have to wait for customers to pay us whenever they want, even though we will be working on their project without a break. So, it has almost made sure that we won't work for free if a customer defaults. ### 35. Worth It **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Chargebee?** Easy to customize to your needs, and comprehensive for all our business needs. **What do you dislike about Chargebee?** Can be difficult to get the reports that we need. They are usually available, but take a bit to get the right info out. Also the numbers for many of the analytiucs are hard to understand what info is being used **What problems is Chargebee solving and how is that benefiting you?** Chargebee makes it easy to set up numerous subscriptions and we don't have to follow up with collecting. Chargebee takes care of everything ### 36. A great platform for all your billing needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Chargebee?** I like the home dashboard which summarizes all the aspects of the product. I am very much fond of products automation effectiveness. **What do you dislike about Chargebee?** TAT for the customer supporting issues can be improved . **What problems is Chargebee solving and how is that benefiting you?** Everything is automated right from billing. Provides greater understanding on overall customer portfolio. **Official Response from Tanvi Manchanda:** > Hi there, thank you so much for the positive feedback! We're delighted to hear that you find our platform effective for all your billing needs. Providing excellent support is our top priority, and we're continuously working on improving our services to ensure you receive the best service possible. ### 37. A good choice for a subscription model if you're ready for the learning curve **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2024 **What do you like best about Chargebee?** documentation, api and UI are good i must say **What do you dislike about Chargebee?** price, the learning curve about the product and its features.although subscription model is complicated **What problems is Chargebee solving and how is that benefiting you?** subscrioption model for our sass ### 38. Fastest **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Chargebee?** Chargebee is very useful when it comes to bill and payment. **What do you dislike about Chargebee?** It's difficult to search a customer or a name. **What problems is Chargebee solving and how is that benefiting you?** It helps me with my job ### 39. Simple but very limited **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Chargebee?** Simple to use: you can easily create a subscription, choose a plan, create custom fields. **What do you dislike about Chargebee?** - data is very limited: -The MRR is not historized so we need to hisotrize it ourselves and calculate it on our own. - the dates are only in seconds. So we can't really order events because some occur at less than 1 second apart. - the coupons use is not intuitive: when you apply 1 month free coupon to an annual subscription, it gets 1 year free instead of just 1 month. **What problems is Chargebee solving and how is that benefiting you?** - Bill our customers - Centralise our subscriptions - Get data on our subcriptions in order to calculate revenues ### 40. Chargebee for Customers **Rating:** 4.0/5.0 stars **Reviewed by:** BethAnn M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Chargebee?** easy to update invoices, apply credits, see customer info **What do you dislike about Chargebee?** sfdc integration, chain billing breakdowns **What problems is Chargebee solving and how is that benefiting you?** sending monthly invoices to customers -also allows us to apply credits/skip payments ### 41. Easy to use and to implement **Rating:** 4.0/5.0 stars **Reviewed by:** Pierre-Olivier L. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Chargebee?** The flexibility and functionality of this tool are great. Setting up a product-led growth (PLG) model has been streamlined and efficient, significantly aiding our business strategy and operational execution. **What do you dislike about Chargebee?** It takes some time to fully grasp all the features and best practices. Additionally, while the tool is flexible in many ways, the copy editing capabilities could be improved. **What problems is Chargebee solving and how is that benefiting you?** Chargebee automates billing and subscription management, saving us time and reducing errors. It's great for handling regular payments and customer plan changes, making our billing smoother, and letting us focus on our business. ### 42. Lots of Features; UI Flow Not Always Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Brent G. | Sr. Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Chargebee?** Comprehensive subscription maintenance and billing features. **What do you dislike about Chargebee?** User interface is confusing at times, leading to lots of trial and error. **What problems is Chargebee solving and how is that benefiting you?** Maintaining subscriptions on a number of platforms ### 43. Good basic subscription management but needs more features **Rating:** 3.0/5.0 stars **Reviewed by:** Janice B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Chargebee?** easy to use user interface and gives easy subscription overviews and checkout. **What do you dislike about Chargebee?** It is difficult to manage subscription changes out int he future, contract renewals if the term is different than the payment term. it is also difficult to get customer insight reports in a cutomozeable way. The data out of Charebee can be dificult to eal with. Customer support has also been difficult for us to get a hold of when we needed. The support chat is great but our account management and support has not been. **What problems is Chargebee solving and how is that benefiting you?** user friendly subscription management system to be able to see subscription, past invoices, upcoming payments, credits, coupons etc all in one place and have easy payemnt integrations ### 44. Features: Available **Rating:** 3.5/5.0 stars **Reviewed by:** Sushman N. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Chargebee?** There is a whole lot of features available on Chargebee for use as a Payment gateway or a subscription management system. From the use as a subscription management system as well as discounts it's very well thought out and they work as intended. **What do you dislike about Chargebee?** Account limits are quite bad. The free version offers 3 administrator accounts. In our use case we just need two more adminsitrator accounts but we are unable to pay a reasonable amount to get this. The next tier is $600 for 10 users. **What problems is Chargebee solving and how is that benefiting you?** With Chargebee, we don't need to build out subsription management features and integrate with a payment gateway. We get to start from day 1 with a higher focus on specialised features of our own platform instead. ### 45. Great Experience For Subscription-Based Companies **Rating:** 4.0/5.0 stars **Reviewed by:** Bennett T. | Vice President of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Chargebee?** Ease of use is top on the list. The UI, for the most part, makes sense. Additionally, I love the advanced analytics and data available to help with decision making. **What do you dislike about Chargebee?** I wish there were more ways to integrate with external apps such as Airtable. **What problems is Chargebee solving and how is that benefiting you?** Ease of use from our side as well as the customer side. I don't think we've ever had a support ticket for the actual billing process via the Chargebee customer portal. ### 46. My experience with Chargebee **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Chargebee?** I like the efficiency and the different ways I can locate a necessary information on a subscription. **What do you dislike about Chargebee?** The timer that makes it go back to the sign in page is a bit too quick after the initial sign in **What problems is Chargebee solving and how is that benefiting you?** It allows me to access most information about a subscription all in one place ### 47. Important & helpful product for subscription businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Alice D. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Chargebee?** Chargebee Retention is extremely effective for reducing our cancel & pause rates. Our Customer Success Managers have always been super kind, responsive and helpful. Their support team is also pretty quick to provide solutions. **What do you dislike about Chargebee?** Chargebee's user interface, which I believe is a constant work in progress, can be clunky. It can be tedious to copy pages and offers (given that at my company we A/B test regularly and need constant page/offer variants). Also there are pretty tight restrictions on the actual designs for the pages and pop ups if you don't know how to do them yourself with CSS. **What problems is Chargebee solving and how is that benefiting you?** Chargebee is deflecting users from canceling and pausing, therefore increasing our retention rate and other stats like AOF, LTV and LTR. ### 48. Simplified subscriptions, but with many problems that pop up. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Chargebee?** Chargebee's seamless integration and user-friendly interface make it an invaluable asset for businesses of all sizes. Its robust subscription management tools, flexible billing options, and comprehensive analytics empower companies to effortlessly handle complex billing scenarios and scale their subscription-based services. **What do you dislike about Chargebee?** Despite its comprehensive features, we are always running into issues. Right now I have a ticket open with a button not doing anything. I keep getting an error about a process being unable to run. I met with their Engineering team 3 times and still have not heard anything. Right when you build out a smooth process and everything is working for you, Chargebee upgrades the UI. Chargebee moves their RevRec reporting, and they have suddenly changed retroactively so that "they could be more precise." **What problems is Chargebee solving and how is that benefiting you?** Chargebee simplifies the complex task of managing recurring subscriptions, automating billing processes, and handling various subscription-related tasks, allowing us to focus on core operations and customer relationships. Although they have different billing options, creating invoices with non-standard terms is not very flexible. Their only option is creating a one-time invoice, but the description is just a one-liner. You can't break out the start date, end date, quantities, amounts. it's just one thing for one total. **Official Response from Tanvi Manchanda:** > Hi, Thank you for sharing your experience, and we apologize for the challenges you've encountered and for any delays in communication. We would love to connect with you to help resolve any remaining issues mentioned in your review but because it was left anonymously we are not able to reach out directly. If you're open to it, please write to us directly at reviews@chargebee.com, and I will ensure your concerns are addressed promptly. ### 49. Decent Platform, Bad Partner **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Chargebee?** Chargebee has good functionality, on par with other popular billing tools in the market. The amount of integrations available is also a plus, as well as having an easy implementation. **What do you dislike about Chargebee?** The people at Chargebee are rude and unhelpful. **What problems is Chargebee solving and how is that benefiting you?** Chargebee helped us managing our recurring revenue streams, but we no longer use the product because of the people. **Official Response from Tanvi Manchanda:** > Thank you for bringing this matter to our attention. We are truly sorry to hear that you did not have a positive experience with Chargebee, and we apologise for any frustration or inconvenience this may have caused you. We would like to connect with you to address the issues mentioned in your review, but because it was left anonymously, we are not able to reach out directly. If you'd be open to connecting with our leadership team to discuss your experience, please send me a note at reviews@chargebee.com, and I will get that set up. Once again, we appreciate your candid feedback, and we look forward to the opportunity to make things right. ### 50. Using Chargebee for 4 years. Generally hapy with it. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2024 **What do you like best about Chargebee?** Automation of payments. APIs to integrate with our system. Plans and Add-ons **What do you dislike about Chargebee?** In tiered pricing, once a users is subscribed to such a plan, it is not possible to change the pricing of that plan. This is a big major drawback with I reported to Chargebee about 2 years ago. **What problems is Chargebee solving and how is that benefiting you?** Automatic billing of customers using our SaaS platform. ## Chargebee Discussions - [What is Chargebee and what does Subscription Billing mean?](https://www.g2.com/discussions/chargebee) - 1 comment, 3 upvotes - [Do you charge separately for every site that I create in Chargebee?](https://www.g2.com/discussions/site-fees) - 1 comment, 1 upvote - [Why should I use Chargebee instead of building my own billing system?](https://www.g2.com/discussions/billing-system) - 2 comments, 1 upvote - [What is Chargebee used for?](https://www.g2.com/discussions/what-is-chargebee-used-for) - 1 comment - [How do you handle a subscription?](https://www.g2.com/discussions/how-do-you-handle-a-subscription) - 1 comment - [View Chargebee pricing details and edition comparison](https://www.g2.com/products/chargebee/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+08%3A09%3A58+-0500&secure%5Bsession_id%5D=f180608f-88c6-48e5-bcf6-9653cf1982e5&secure%5Btoken%5D=1b16aa8e90e68f7ffd92134791201a416a30b0d1f120a3705136186236d5c869&format=llm_user) ## Chargebee Integrations - 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Accounting & Finance** - Autonomous Task Execution **Revenue Recognition** - Usage Tracking - Deferred Revenue - Revenue Accrual **Dunning** - Collections - Dispute Management - Escalation **Revenue Performance** - Customer Performance - Contract Performance - Revenue KPIs - Pricing & Discounting - Offering **Bill Processing** - Consolidation - Batch Invoicing - Management **Products & Plans** - Packages - Multi-part Deals - Plan Changes - Bundles **Analysis** - KPIs - Dashboards - Segmentation - Revenue Optimization **Bill Generation - Usage-based billing Software** - Templates - Digital Billing - Usage Billing **Revenue Optimization** - At-Risk Customers - Offer Optimization - Customer Churn - Revenue Forecasting **Performance** - Packages - Discounts - Plan Changes **Revenue Optimization ** - Forecasting - Promotion Programs - Pricing Optimization - Re-evaluation **Integration** - Accounting - Payments - ERP **Pricing** - Standard Price - Discounts - Optimization **Bill Processing - Usage-based billing Software** - Consolidation - Batch Invoicing - Management **Agentic AI - Subscription Analytics** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Integration** - ERP and Accounting - Sales and Marketing - Quote-to-Cash - APIs **Reporting** - Dimensions - Deferred Revenue - Revenue Recognition **Revenue Management** - Automation - Consolidation - Adjustments - Billing Types **Integration - Usage-based billing Software** - Accounting - Payments - ERP **Agentic AI - Billing** - Autonomous Task Execution **Integration** - Payments - Accounting - CRM & Sales **Agentic AI - Subscription Billing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning **Agentic AI - Subscription Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making ## Top Chargebee Alternatives - [Zuora](https://www.g2.com/products/zuora-zuora/reviews) - 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