--- title: Chargebee Reviews meta_title: 'Chargebee Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 984 reviews by the users' company size, role or industry to find out how Chargebee works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 984 scale: '5' date_modified: '2026-07-21' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Chargebee Reviews **Vendor:** Chargebee **Category:** [Subscription Management Software](https://www.g2.com/categories/subscription-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 984 ## About Chargebee Chargebee is the billing and monetization platform built for the AI economy. From fast-scaling startups to global enterprises, we help companies capture, optimize, and scale revenue — no matter their GTM strategy or pricing model. Whether you’re experimenting with usage-based pricing, launching AI-powered products, or expanding globally, Chargebee gives you the flexibility and automation to grow with confidence. Chargebee is trusted by businesses of all sizes, including Zapier, Freshworks, DeepL, Condé Nast, and Pret A Manger, and is proud to have been consistently recognized by customers as a Leader in Subscription Management on G2. To learn more about how Chargebee can help unlock and maximize revenue growth, visit Chargebee.com. ## Chargebee Pros & Cons **What users like:** - Users appreciate the **ease of use** of Chargebee, noting its user-friendly interface and efficient billing management. (146 reviews) - Users value Chargebee's **comprehensive subscription management features** , enhancing efficiency and productivity in their business operations. (109 reviews) - Users praise the **exceptional customer support** at Chargebee, noting prompt responses and helpful resolutions to inquiries. (105 reviews) - Users appreciate the **user-friendly billing management** of Chargebee, enhancing efficiency in payment and subscription handling. (92 reviews) - Users value the **seamless integrations** of Chargebee, enhancing automation and making billing processes efficient and smooth. (71 reviews) - Users appreciate the **robust and customizable features** of Chargebee, enhancing their SaaS business management effectively. (68 reviews) - Users appreciate the **easy integrations** offered by Chargebee, seamlessly connecting with various payment gateways and accounting software. (62 reviews) - Payment Processing (53 reviews) - Automation (49 reviews) - Customer Management (47 reviews) **What users dislike:** - Users face challenges with **limited customization** options and a steep learning curve for essential features in Chargebee. (42 reviews) - Users experience **poor customer support** with Chargebee, leading to delays and unresolved issues during critical processes. (42 reviews) - Users experience **access limitations** with Chargebee, facing issues that disrupt workflows and hinder development processes. (38 reviews) - Users find Chargebee **expensive** , especially with high costs for advanced features and essential reporting needs. (32 reviews) - Users find the **missing features** in Chargebee frustrating, leading to confusion and inefficiencies in their workflow. (32 reviews) - Users notice **feature limitations** in Chargebee, particularly in customization options and automated integration processes. (31 reviews) - Users report severe **billing issues** with Chargebee, including accidental deletion of customer payment tokens leading to major revenue losses. (30 reviews) - Users find Chargebee's interface to be **not intuitive** , complicating navigation and quick access to crucial information. (30 reviews) - Users often face **integration issues** with Chargebee, complicating setup and limiting functionality across various platforms. (26 reviews) - Users find **access restrictions** frustrating, particularly when adjusting existing subscriptions or enabling certain features. (24 reviews) ## Chargebee Reviews ### 1. Reporting needs massive improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Emily C. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Chargebee?** Consistent tracking of the standards SaaS metrics and subscription metrics. **What do you dislike about Chargebee?** Reporting is obismal. You will need to link to another tool to gather useful data and insights . Limited integration customization available. **What problems is Chargebee solving and how is that benefiting you?** It solves the basic function of subscription billing management **Official Response from Tanvi Manchanda:** > Emily, thank you for taking the time to share your feedback. I want to assure you that we're continuously working on improving our reporting features to provide you with more robust options. Would you be open to meeting with someone from our team/your CSM to share your insights and challenges further? If so, please contact me directly at reviews@chargebee.com and I can coordinate the meeting. ### 2. Works weell for our small business **Rating:** 3.0/5.0 stars **Reviewed by:** Olga B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Chargebee?** Overall, this subscription management system works well, it helps us to manage recurring subscriptions, collect money, etc. Their pricing is fair comparing to other solutions. **What do you dislike about Chargebee?** Their calculations are somewhat vogue; our accounting needs to recalculate some indexes occasionally. Their support team is never helpful; you must browse their FAQs and documentation. However, if you do your search, you will find the answer; it's just that I wish it could be done faster with the help of their support. **What problems is Chargebee solving and how is that benefiting you?** 1) managing recurring subscriptions 2) calculating major business indexes 3) customer support/help 4) account management 5) accounting purposes 6) reporting to stakeholders **Official Response from Hari P:** > Hi Olga, Thank you for your feedback. We appreciate you bringing these concerns to our attention. If there are any additional details you can provide regarding the calculations, please let us know at reviews@chargebee.com. We value your input and will pass on your feedback to our support team for further improvement. - Hari from Team Chargebee ### 3. Easy to navigate platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Chargebee?** easy to navigate platform once you get used to the recently released interface. the previous user interface was easier to navigate and read the page. but still a great platform **What do you dislike about Chargebee?** compared to the new interface, I prefer the old interface. when learning the new interface you need to really look around for what you are after and it takes a while to get used to- not a new user friendly platform in my opinion **What problems is Chargebee solving and how is that benefiting you?** chargebee allows our company to easily keep track of our user's subscriptions by organising a payment method, update the payment method and customer details and cancelling ### 4. Chargebee integration and support has been excellent for Roveel **Rating:** 5.0/5.0 stars **Reviewed by:** Mark D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Chargebee?** The ease of use and support has been the best. **What do you dislike about Chargebee?** The initial sales process almost put us off with various offers and incentives, however we have now built the trust and want to continue to work with Chargebee. **What problems is Chargebee solving and how is that benefiting you?** Invoicing our SAAS business customers directly and automating the payment collections. We have saved time from preparing the invoices manually. ### 5. Quick customer support but can be difficult to find what you're looking for **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** Their customer support is really helpful and responses are quick. I like the interface and interactivity, and the ability to do everything yourself without needing to request their support team to do it for you. **What do you dislike about Chargebee?** It can be difficult finding certain features, or sometimes things are tucked away on pages where you wouldn't expect to find them. It can have a little bit of a learning curve. **What problems is Chargebee solving and how is that benefiting you?** We use Chargebee as our payment processor and the process is generally smooth and easy to implement. It's saved us a lot of time since we swapped from our previous processor. ### 6. Great for web subscriptions, not so great for mobile subscriptions **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** Web subscriotions are very stable. Simple UI. Very feature rich. Detailed analytics ("revenuestory"). Great onboarding. Fast and responsive support who fixes issues quickly. **What do you dislike about Chargebee?** Price might be a bit high for startups. Mobile Store subscriptions are a bit buggy. This is mostly because their native SDKs have poor code quality and lack some features (see open issues on their Github). **What problems is Chargebee solving and how is that benefiting you?** Chargebee simplifies the subscription handling across web, Android and iOS. It provides a single source of truth for the user's subscription status. It's also very easy for our support team to manage the user's subscription status. **Official Response from Hari P:** > Thank you for sharing your experience with Chargebee. We appreciate your feedback. We're glad you found managing web subscriptions seamless. Regarding mobile subscriptions, we have taken immediate action and addressed all the open issues on GitHub that you brought to our attention. Our team is continuously improving the native SDK and other areas to ensure a seamless experience across platforms. If you have additional feedback for our Product team, please email us at reviews@chargebee.com. Thank you again for your valuable input! - Hari from Team Chargebee ### 7. Amazing service and very good overview!! **Rating:** 5.0/5.0 stars **Reviewed by:** Luuk K. | Operational manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** I really like the dashboard and overview of what you've achived over time! Also love the growthpercantages that are in there. **What do you dislike about Chargebee?** Not much at this point, only that unpaid invoices are getting quite big at this moment but this is more something we should do instead of chargebee **What problems is Chargebee solving and how is that benefiting you?** To collect all the memberships and also get good insights via numbers and graphs. Also the automatic email to investors is really helpfull! ### 8. It's always generally pretty familiar and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Nathan W. | Queensland Support Manager , Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** The customer support is always helpful and very prompt in their replies **What do you dislike about Chargebee?** I'm not a fan of the the UI. Especially for adding/removing promotional credits. I'd prefer to go back to the old UI **What problems is Chargebee solving and how is that benefiting you?** Chargebee allows us to set up subscriptions for our clients and take payment and manage our different coupons for subscription discounts ### 9. Great software that gives us a fantastic view of our finances **Rating:** 5.0/5.0 stars **Reviewed by:** Lee A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** Great system and support / customer service, would highly recommend Chargebee, regular new updates and a great easy to use UI with great visual UX. **What do you dislike about Chargebee?** Nothing at all the system gives us everything we need. **What problems is Chargebee solving and how is that benefiting you?** Allowing us to understand our MRR GROWTH Month on month, integrated with HubSpot to ensure a seamless workflow between systems. ### 10. Our biggest mistake in 2022. Sneaky sales contracts & Overall too Expensive for what it is... **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2023 **What do you like best about Chargebee?** The developers liked the idea of chargebee in the beginning cause they thought that it would ease their life with subscription management and reporting needs. Which it didn't, unfortunately. **What do you dislike about Chargebee?** - Sales Strategy: Sneaky oils sales reps give false promises verbally, which they don't end up honoring. Make sure you read the contracts and if you negotiate a special deal, make sure it is all written in the contract. - Sales reps promised that Chargebee can manage multiple payment gateways on the Customer level - which is NOT True; this is the only reason we decided to go with Chargebee. - To be honest, there is not much in this software/API; it is not better than cheaper solutions like Stripe Native or Chargify for what it is, + it has no payment routing functionality. - Pricing is prohibitive to prohibitive for what it is. They lure you in initially and then keep increasing the price yearly. Cause you are technically "stuck" with them once developed on their platform. We had big hopes for this tool and got disappointed big time.. We tried to talk to their team, but they were interested in "upselling" our account instead of providing a fair service. **What problems is Chargebee solving and how is that benefiting you?** We were sold on the idea that Chargebee will help with subscription management and payment gateway routing. Unfortunately, it is not solving the problem better than our previous setup with Stripe. It created more problems. **Official Response from Hari P:** > Thank you for your feedback. The experience you describe does not reflect the level of service we strive to deliver, and we want to help make it right. We were unable to identify your account from the information here. If you contact me directly at reviews@chargebee.com we would love the opportunity to make things right. -Hari, Customer Marketing @ Chargebee ### 11. Amazing platform for managing recurring revenues. Easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** What I like best about Chargebee is its user-friendly interface, powerful automation capabilities, and flexible subscription management options. It has streamlined our billing processes and helped us grow our business efficiently. **What do you dislike about Chargebee?** While Chargebee offers many great features, improvements could be made to its reporting and analytics capabilities. More customization options for invoices and payment pages would also be beneficial. **What problems is Chargebee solving and how is that benefiting you?** Chargebee is solving our subscription management and billing problems by providing a comprehensive platform with automated processes, real-time metrics, and customizable workflows. This has saved us time and improved our revenue management. ### 12. Best switch ever **Rating:** 5.0/5.0 stars **Reviewed by:** Mustafa A. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Chargebee?** Love the service and we're customer for life. Very responsive and does the job for our SaaS and recurring subscription plan. The support is great as well. **What do you dislike about Chargebee?** Probably a bit more intuitive but overall no complaints as I'm very happy and so is my team. **What problems is Chargebee solving and how is that benefiting you?** Recurring billing, analytics are the best. ### 13. A great recurring payments solution that solves a many problems for ebusiness and SaaS **Rating:** 5.0/5.0 stars **Reviewed by:** Georgie W. | Writer and educator, The Art of the Hook-Up , Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Chargebee?** Chargebee is a great solution for online businesses and SaaS projects of all sizes. The product is full-featured, with all the bells and whistles one could hope for when managing recurring revenue. It connects to a wide range of payment processors. The dashboard is reasonably easy to use and navigate, which is no small feat given the number of features and options. Best of all, the service has a free plan for startups and small businesses, which gives these enterprises a chance to get off the ground before they begin paying fees. **What do you dislike about Chargebee?** Setup can be a time-consuming process, as there are many configuration options to get right. Fortunately, Chargebee offers a 'get started' guide on the dashboard which walks you through the essential settings. We also found the email-based tech support to be very prompt, patient and helpful. **What problems is Chargebee solving and how is that benefiting you?** Chargebee has allowed us to configure payment portals for our online course memberships and customise our communications with new customers to support them through invoicing, onboarding and membership renewal. The 'out of the box' pop-up portal looks great and is very well suited to our needs, and it's also great knowing that we can customise using API down the track. ### 14. Best subscription management solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Chargebee?** Easy to use subscription management solution not only for SAAS platforms. **What do you dislike about Chargebee?** With a lot of options to configure Chargebee we sometimes come to an end and we need to contact support. **What problems is Chargebee solving and how is that benefiting you?** One place to manage all billing information about our users. ### 15. Great solution for invoice management **Rating:** 3.5/5.0 stars **Reviewed by:** Richard D. | Marketing specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Chargebee?** Easy to use & integrate solution for management of price plans and invocing within our web app. **What do you dislike about Chargebee?** Bad integration with our local banks and nonintuitive setting of one-time payments and charges. We were unable to set invoice date. **What problems is Chargebee solving and how is that benefiting you?** Integration of payment gateway and management of automatic billing. ### 16. 5 years a happy Chargebee **Rating:** 5.0/5.0 stars **Reviewed by:** Marcel P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** How easy it is to deal with subscriptions and different tax rates of EU countries. **What do you dislike about Chargebee?** UI can sometimes be a bit confusing since there are so many options available **What problems is Chargebee solving and how is that benefiting you?** As a EU SaaS company, Chargebee is extremely helpful dealing with different tax rates and tax exports ### 17. Project Manager who uses Chargebee for billing and account and subscription management **Rating:** 4.0/5.0 stars **Reviewed by:** Greg J. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** What I like most about Chargebee are its intuitive interface, the app integrations and the filter/sort options. **What do you dislike about Chargebee?** One downside of Chargebee is the difficulty in creating or generating quotes or invoices on the fly. **What problems is Chargebee solving and how is that benefiting you?** Ability to easily view all the details for a customer or subscription ### 18. Strong product but subpar support. **Rating:** 2.0/5.0 stars **Reviewed by:** Eric L. | CEO & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2021 **What do you like best about Chargebee?** Really strong platform with tons of bells and whistles. **What do you dislike about Chargebee?** Setup can be a bit overwhelming however ultimately it is a necessary part of the process. The support has been very poor and has made many mistakes that greatly affected our business operations. **Recommendations to others considering Chargebee:** Chargebee has built a great product. Support has been very helpful helping me with set up and answering questions. **What problems is Chargebee solving and how is that benefiting you?** Easy management of subscription services. Strong coupon/discounting options. ### 19. Intuitive on the UI, featured on the API side **Rating:** 5.0/5.0 stars **Reviewed by:** Vaibhav P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** Chargebee looks to me like the easiest-to-navigate payments platform I've ever used. The filters and visibility of the data is just amazing. **What do you dislike about Chargebee?** Nothing, in particular, but the overall product is excellent. **What problems is Chargebee solving and how is that benefiting you?** Chargebee helped us in unifying our cross-border payment and billing, ease up tax calculations. ### 20. Good but not great **Rating:** 3.0/5.0 stars **Reviewed by:** Oskar S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** The connection with our admin and SalesForce system is working quite well. Even if there is a time lag it works fine **What do you dislike about Chargebee?** The support seems to lack knowledge and to be outsourced. **What problems is Chargebee solving and how is that benefiting you?** There is an intergration with Stripe and it helps with easy card payments. **Official Response from Hari P:** > Hi Oskar, thanks for taking the time to review Chargebee. We're glad to know your feedback on our integrations, and we'd love the opportunity to learn more about your support experience. If you would like to speak to someone at Chargebee, I am happy to connect you to the right person. Simply reach out to me at reviews@chargebee.com. - Hari from Team Chargebee ### 21. Great billing system **Rating:** 4.0/5.0 stars **Reviewed by:** Karolina S. | Customer Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2023 **What do you like best about Chargebee?** The customer support is great and they always reply super fast. The platform is also intuitive and really easy to use in my daily work. **What do you dislike about Chargebee?** The new UI, I rather prefer the old one. **What problems is Chargebee solving and how is that benefiting you?** I can manage our users subscription and billing ### 22. The Right Fix for our Churn Problem **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** After expanding into an additional customer market and acquiring another company, we were left with multiple invoicing systems, missed billing cycles, and high churn. Chargebee allowed us not only to consolidate and automate billing, but to see our MRR and churn data in real time. **What do you dislike about Chargebee?** The search functionality is limited (i.e. the ability to search by Customer Name, email, date,etc) and altering / backdating / early invoicing isn't the most intuitive **What problems is Chargebee solving and how is that benefiting you?** Consolidation and automation of our previously manual and multi-platform systems ### 23. Easy revenue management **Rating:** 5.0/5.0 stars **Reviewed by:** Dominic J. | New Business sales, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** I love how I can create coupons and alter subscriptions easily **What do you dislike about Chargebee?** There's not much I dislike to be honest. I would have said update payment details but I recently found out how to do this...easily. **What problems is Chargebee solving and how is that benefiting you?** Changing subscriptions and adding discounts for particular clients ### 24. Chargebee is one of my favorite systems to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Chargebee?** Chargebee has made our billing process so much easier, freeing up much-needed time for our startup. The processes are intuitive and new features are always being released that offer a lot of value. **What do you dislike about Chargebee?** I haven't enjoyed the newest UI look. I preferred the previous look. It can be difficult to know which customer or account I am working on with the new layout. **What problems is Chargebee solving and how is that benefiting you?** Chargebee is helping us to automate more of our billing and providing easy onboarding for our clients. ### 25. Been great to manage subscriptions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Chargebee?** Been using chargebee for almost 4 years now, it's been great to manage our offerings and client subscriptions. **What do you dislike about Chargebee?** Can't add a backup payment method on free plan **What problems is Chargebee solving and how is that benefiting you?** Easy management of packages and client subscriptions ### 26. Fantastic billing partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Chargebee?** Easy to set up, to use, and to automate. Clients love it. Integrates nicely with xero and other apps. Support is quick and very helpful. **What do you dislike about Chargebee?** The pricing is a bit steep (but I haven't reached that level yet, and when I do it might not even be an issue, so it's not a real opinion, just an observation) **What problems is Chargebee solving and how is that benefiting you?** Super simple way to set up client subscription billing and forget it ### 27. Really streamlined our accounting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** The fact that it links to the card provider Stripe and DD provider Gocardless and in doing so cuts out a lot of admin work as it automatically requests payments and when they sometimes fail, it retries. **What do you dislike about Chargebee?** I think it would be better if they offered a greater variety of plans for their invoice total allowance. When you exceed the amount you can invoice on your plan, you pay a higher rate but if the next plan jump is too far, you're caught in the middle paying more than you want to. **What problems is Chargebee solving and how is that benefiting you?** It's streamlining our accounting both in automatic debiting and in automatically emailing customers about failed payments including retrying payments at a later date. ### 28. Good payment and transaction platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** It is very easy to use and user friendly. You can find information very easily and if you don't know something it can be deducted **What do you dislike about Chargebee?** It should have a button to undo so that anything you might not do correctly can be easily undon **What problems is Chargebee solving and how is that benefiting you?** The improvements are really nice the change in the UI are more according to how you should use the platform and how to perform tasks and the changes can be done easier ### 29. Flexible for virtually any pricing model with excellent support team **Rating:** 4.0/5.0 stars **Reviewed by:** Tony L. | Solution Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Chargebee?** The support team who helped our developers integrate with their systems so that we can automate our billing. They are kind and knowledgeable, and they make configuration changes for us as our account requires. **What do you dislike about Chargebee?** It's natural to be frustrated when trying to integrate systems together. It requires some level of compromise so that api integration is compatible with our pricing model. **What problems is Chargebee solving and how is that benefiting you?** we charge for traffic and cloud resource consumption, so it is necessary to automate the billing based on our known usages. ### 30. Good platform to eliminate hassle of subscription management **Rating:** 4.0/5.0 stars **Reviewed by:** Ankit G. | ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Chargebee?** - Ability to manage everything from both dashboards and APIs - Components that can be added directly on ui **What do you dislike about Chargebee?** - Inaccurate documentation and unexpected downtimes **What problems is Chargebee solving and how is that benefiting you?** Subscription management and billing ### 31. Good subscription management **Rating:** 4.0/5.0 stars **Reviewed by:** Doug R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Chargebee?** Easy subscription management and nice out of the box checkout **What do you dislike about Chargebee?** Features are a nice concept but it falls down when implementing and listening to webhooks. **What problems is Chargebee solving and how is that benefiting you?** Subscription management and billing ### 32. Awesome Product & Team **Rating:** 4.5/5.0 stars **Reviewed by:** Jorge P. | CRO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Chargebee?** Chargebee is an excellent solution for all SaaS companies. In our case, it covers practically all the cases that we have to deal with as a B2B business. However, the product is very intuitive to use, and it is possible to do what you need in just a few clicks. On the other hand, the team is highly efficient and always tries to find a solution for what you need, whether technical or commercial. **What do you dislike about Chargebee?** Nothing. For the sake of writing, I would say that some features that Chargebee considers advanced and included in the Enterprise plan, for B2B businesses are fundamental. An example is the quotes, where every B2B business must do them as a previous step to the negotiation. The good news is that they provide you with the solution as an ADD-ON and do not force you to change plans. **What problems is Chargebee solving and how is that benefiting you?** They help us keep track of all active subscriptions, as well as bill all our customers. The main benefit is a significant saving of time and rigorous control of everything that happens with the business at the billing level. ### 33. Billing System Review **Rating:** 3.0/5.0 stars **Reviewed by:** Genevieve A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** Data sync efficiently into Xero and works well with our Portal **What do you dislike about Chargebee?** It is not very flexible and sometimes we are unable to accommodate certain customer request **What problems is Chargebee solving and how is that benefiting you?** Connecting our billing system to our portal **Official Response from Hari P:** > Hi Genevieve, thanks for taking the time to review Chargebee. Can you please reach out to reviews@chargebee.com with more details on your requests? I can loop in one of our Product Experts and explore the best solution. - Hari from Team Chargebee ### 34. Chargebee has comprenhensive billing experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** Getting to view fraudulent accounts before they start using our SMTP services. The functionality of the system about each customer and account. Our customers can use many forms of payment to upgrade their subscriptions. **What do you dislike about Chargebee?** Too many invoices, and sometimes once a subscription is canceled I have to do multiple refunds, different amounts in order to achieve a complete refund. **What problems is Chargebee solving and how is that benefiting you?** Many, I can review new potential suspicious customers before sending and by canceling their subscriptions, it makes it quite easy to manage. Also, I can review spammers who created multiple accounts at the same time and also cancel their subscriptions before they start sending using our SMTP services. ### 35. Completely counterintuitive and painful to use **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** Absolutely nothing. It is cumbersome, overwrought, and just plain hard to use. How anyone uses this platform successfully is beyond me. **What do you dislike about Chargebee?** It is difficult to navigate, overly complex, and poorly laid out. You can't do anything in it intuitively, and it feels bubble gummed and paper clipped together. I absolutely hate that we are using it. Took me 45 mins trying to refund a customer partially today. It just doesn't work. **What problems is Chargebee solving and how is that benefiting you?** I guess we have automated recurring billing and that goes ok. But it is just ridiculous to use overall and to make any kind of edit / change. It is worth paying the extra to PayPal. **Official Response from Hari P:** > Hi there, we are always looking to better understand our customers' experiences and would love for an opportunity to get your feedback. Would you be open to meeting with our Product Design team to share your insights and challenges further? If so, please reach out to reviews@chargebee.com and I will coordinate that meeting. - Hari from Team Chargebee ### 36. Excellent billing and subscription platform **Rating:** 4.5/5.0 stars **Reviewed by:** James S. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Chargebee?** Subscription management, recurrug billing, coupons, pro-rated charges, dunning, billing emails. **What do you dislike about Chargebee?** Some parts of the UI seem dated, migration from PC1 to PC2 is annoying to have to take the burden of. **What problems is Chargebee solving and how is that benefiting you?** Chargebee helps us charge our customers and enables recurring payments to be taken via card. There are also many other great features that we make us of — coupons, addons, entitlements, pro-rated calculations and invoices. ### 37. Easy to use and navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Joe F. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Chargebee?** Integration services with Slack and Fresh Suite **What do you dislike about Chargebee?** That Chargebee's integration with Slack cannot distinguish between a new payment and a recurring one **What problems is Chargebee solving and how is that benefiting you?** Managing customer's starting trials and tracking our MRR ### 38. Very good subscription billing solution **Rating:** 4.5/5.0 stars **Reviewed by:** Tomas K. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Chargebee?** Chargebee makes setting up subscription plans easy and provides visibility into user billing. **What do you dislike about Chargebee?** The reporting module can doesn't allow much customizability. We end up exporting our data and doing analysis outside of Chargebee. **What problems is Chargebee solving and how is that benefiting you?** We use Chargebee to automate subscription billing for monthly and annual customers. I can't imagine doing it manually. ### 39. Chargebee is a great revenue recognition tool **Rating:** 4.0/5.0 stars **Reviewed by:** Ashray K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Chargebee?** Chargebee is the best tool to track the revenue into the system, also the pro ration concept in chargebee is works seamlessly, the hierarchy model helps easily track all the customers relationship **What do you dislike about Chargebee?** the proration concept changes the per user pricing when you are calculating for a particular **What problems is Chargebee solving and how is that benefiting you?** Chargebee is an excellent tool for revenue management and billing the customers, we are using it for billing management ### 40. A simple yet capable billing solution **Rating:** 4.5/5.0 stars **Reviewed by:** Gerard M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Chargebee?** Chargebee has a very intuitive interface given the complexities of billing subscriptions. It didn't require too much training for the Support team that uses it on a daily basis. **What do you dislike about Chargebee?** Whilst the team has done a great job designing the flows, there are some that could be further refined to surface the right information at the right time. **What problems is Chargebee solving and how is that benefiting you?** Solution to bill our subscription fee and collect payment ### 41. Affordable tool for an early stage startup **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** Easy Interface to navigate for daily use. Affordable. Would like to see more automation in the workflows setup! **What do you dislike about Chargebee?** Not all functions that are necessary as you scale are developed yet. There are restrictions in place after integrations (invoicing in Chargebee & Xero) that create confusion. **What problems is Chargebee solving and how is that benefiting you?** It allows me to manage subscriptions seamlessly but would be great if we can manage other revenue models on Chargebee too. ### 42. Easy to use and meets our needs to keep our business growing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** The simplicity of the add-ons and coupon system keeps us able to easily offer options to customers. The billing is consistent and easy to use. While we haven't looked into many other subscription payment systems, we haven't needed to! **What do you dislike about Chargebee?** It is difficult to edit and modify the emails. They require html but look like the editor converts while it doesn't. This has caused problems that required customer service to help. I would also be nice to be able to have a daily recurring add on item. **What problems is Chargebee solving and how is that benefiting you?** We get a good at-a-glance look at how revenue is coming in, and where it is strongest. ### 43. Chargebee has made our new subscriptions easy to implement. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** Chargebee is easy to use, and our team was able to implement it quickly and easily. The look is clean and easy to navigate. **What do you dislike about Chargebee?** So far, there is nothing that I dislike about Chargebee. It works as described. **What problems is Chargebee solving and how is that benefiting you?** Subscriptions are new to our company, and Chargebee helped us implement this project without hiccups. The launch was seamless and the daily management is easy and clear. ### 44. A reliable and comprehensive product that we've used for years **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Chargebee?** We've never felt limited by Chargebee's feature: every time we had to perform a subscription management operation, we could achieve it with Chargebee. Their documentation is also pretty clear. And most importantly, their service has been really reliable: we've never feared losing some revenue in the many years we've been collecting our subscription fees. **What do you dislike about Chargebee?** Chargebee has made many attempts at giving more ways to analyze subscription data (Revenue Story, ...). It feels like this is still something that could benefit from some improvements. On another topic, offering more on the retention side could bring even more value to the product (although connecting other tools such as ProfitWell is really easy). **What problems is Chargebee solving and how is that benefiting you?** We're a SaaS business, and we charge subscription fees. Chargebee made it easy to collect revenues, manage subscriptions, and allow our customers to update their details in their own portal, ... Using Chargebee's hosted pages, you really don't need much to start collecting subscription fees! ### 45. Extremely complete tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Chargebee?** We work with a wide variety of payment methods and Chargebee has options for us to record all of them. Our biggest challenge in choosing a tool was being able to not only record subscriptions automatically but also track subscriptions with a manual bank transfer payment. And Chargebee allows us to record this type of manual payment in subscriptions. **What do you dislike about Chargebee?** We live in Argentina and our economy is complex. We have different types of dollars (official and unofficial) and it changes very frequently. To unify criteria between countries, we visualize the reports of monthly collections in dollars. If for Argentina we use the automatic currency conversion of Chargebee, it would be counting more money than it actually enters. That is why every month or every 15 days (when the price of the dollar changes in the country) we must make the manual adjustment. Anyway, I think this is the best solution to the problem. **What problems is Chargebee solving and how is that benefiting you?** We control very easily who is paying They have an API (which we haven't integrated yet) but which we will soon use to automate in-app alerts for those who owe money Send email notifications to customers about their billing status We work in education and during school holidays we use the option to "Pause" the plan. Before chargebee we used an excel and it was really complex and easy to make human errors. ### 46. Good option for a subscription billing tool **Rating:** 3.0/5.0 stars **Reviewed by:** Sathya N. | Customer Success Lead, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Chargebee?** Managing Subscriptions and transactions with options to bulk export when needed **What do you dislike about Chargebee?** Sometimes it charges people by mistake and duplication of charges occurred **What problems is Chargebee solving and how is that benefiting you?** It integrates with our platform to have visibility of the subscriptions ### 47. Good platform for saas subscription management **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** It is easy to use platform. Integrates with a lot of frequently used tools so becomes easy to work with it. **What do you dislike about Chargebee?** Chargebee's support is one of the worst supports I have ever experienced. Being in an industry that manages subscriptions and payments this should not happen at all. **What problems is Chargebee solving and how is that benefiting you?** It helps manage subscriptions across businesses from countries. Gives analytics on primary SaaS important revenue-related metrics. ### 48. Basic but clunky **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Chargebee?** It does what we need it to with the subscription service, it's fairly straightforward to search and use the platform **What do you dislike about Chargebee?** The interface is not intuitive and it's not easy to understand settings etc in place for different customers and systems, it doesn't look good and that hinders it's usage **What problems is Chargebee solving and how is that benefiting you?** We use Chargebee to house our subscriptions and it automatically sends out billing etc. **Official Response from Hari P:** > Hi there, Thanks for the feedback. We are always looking to understand our customers' experiences better and would love to learn more about your challenges and insights on the 'Settings' section and our interface. Would you be open to directly meeting with our Product Design team to share your feedback? Please get in touch with me at reviews@chargebee.com, and I will coordinate that meeting. - Hari from Team Chargebee ### 49. ChrageBee **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Chargebee?** Chargebee automates the billing process, generating and sending customer invoices based on predefined schedules. It automatically handles subscription changes, upgrades, downgrades, and proration calculations, reducing manual errors and saving business time. **What do you dislike about Chargebee?** Certain advanced customizations are complex or require technical expertise. Customizing workflows, integrating with specific business systems, or implementing complex billing scenarios might require additional resources or technical assistance. **What problems is Chargebee solving and how is that benefiting you?** 1. Billing Automation 2. Subscription Management 3. Revenue Optimization 4. Churn Reduction 5. Analytics and Insights Help in these areas can increase profitability, reduce administrative load, and improve CSAT. ### 50. Easy to use as customer service rep **Rating:** 5.0/5.0 stars **Reviewed by:** Daniela V. | Customer Support Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Chargebee?** How intuitive it is to use and how useful the reports are **What do you dislike about Chargebee?** When I search for a subscriber or customer, it takes long to yield results and then it crashes and I have to reload. **What problems is Chargebee solving and how is that benefiting you?** As a cx service rep, I can help users manage their subscriptions easily ## Chargebee Discussions - [What is Chargebee and what does Subscription Billing mean?](https://www.g2.com/discussions/chargebee) - 1 comment, 3 upvotes - [Do you charge separately for every site that I create in Chargebee?](https://www.g2.com/discussions/site-fees) - 1 comment, 1 upvote - [Why should I use Chargebee instead of building my own billing system?](https://www.g2.com/discussions/billing-system) - 2 comments, 1 upvote - 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Payment Terms - Personalized Billing - Custom Pricing **Billing** - Automation - Consolidation - Adjustments - Blacklisting **Revenue Recognition** - Revenue Types - Revenue Allocation - Reclassification - Compliance - Scheduling **Bill Generation** - Templates - Digital Billing - Recurring Billing **Order Management** - Opportunities - Order History - Upsell & Cross-sell - Renewals **Data Management** - Updating - Data cleansing - Integration **Usage Metering - Usage-based billing Software** - Metering engine - Data extraction/ingestion - Analytics/reporting **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Revenue Recognition** - Usage Tracking - Deferred Revenue - Revenue Accrual **Dunning** - Collections - Dispute Management - Escalation **Revenue Performance** - Customer Performance - Contract Performance - Revenue KPIs - Pricing & Discounting - Offering **Bill Processing** - Consolidation - Batch Invoicing - Management **Products & Plans** - Packages - Multi-part Deals - Plan Changes - Bundles **Analysis** - KPIs - Dashboards - Segmentation - Revenue Optimization **Bill Generation - Usage-based billing Software** - Templates - Digital Billing - Usage Billing **Revenue Optimization** - At-Risk Customers - Offer Optimization - Customer Churn - Revenue Forecasting **Performance** - Packages - Discounts - Plan Changes **Revenue Optimization ** - Forecasting - Promotion Programs - Pricing Optimization - Re-evaluation **Integration** - Accounting - Payments - ERP **Pricing** - Standard Price - Discounts - Optimization **Bill Processing - Usage-based billing Software** - Consolidation - Batch Invoicing - Management **Agentic AI - Subscription Analytics** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Integration** - ERP and Accounting - Sales and Marketing - Quote-to-Cash - APIs **Reporting** - Dimensions - Deferred Revenue - Revenue Recognition **Revenue Management** - Automation - Consolidation - 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