I’m a big fan of the Ramps feature, which lets you schedule subscription changes in advance. The interface also makes customer details very easy to manage, and I can navigate it without any trouble. Once everything is set up, it’s really easy to customize users’ subscriptions and handle recurring billing. When I've needed to have more custom options for customers, Chargebee has been flexible in its offering and its a good software for trying things out (in true startup fashion) and backtracking as needed.

The support as well has been fantastic and accessible, both the people team and the Chargebee Copilot AI which I've been really impressed by. Review collected by and hosted on G2.com.

There are some gaps I've noticed with coupons, emails, and notifications:

- I'm not able to create a limited time coupon that is single-use per customer. I can only create a limited time coupon with no redemption limit per customer. I wish there was an easier way to make coupons for a customer campaign, for example.

- There isn't a way to remove $'s from welcome emails for subscriptions. I wish invoice details could be kept separately from welcome emails.

- A notification to admins when duplicate customer profiles are created would be helpful!

- A more straightforward option for customer deposits would be great for a more customized organization like ours. Review collected by and hosted on G2.com.

Chargebee gives us a reliable, centralised way to manage subscription billing across a large and growing SaaS customer base. It handles different plans, pricing structures, currencies and billing scenarios without requiring a significant amount of manual administration.

The platform is comprehensive, and the reporting and integrations give our finance and operations teams good visibility and control. We’ve also found the Chargebee team responsive and helpful when we’ve needed support or advice. Review collected by and hosted on G2.com.

As with any platform offering a lot of functionality, some areas can take time to understand and configure properly. Certain workflows and reports could be more intuitive, particularly for occasional users, but the support available helps us work through this. Review collected by and hosted on G2.com.

Chargebee has been helpful in simplifying our subscription billing process. Managing different plans, handling invoices, and keeping track of customer subscriptions is more organized than relying on multiple manual processes. The platform offers a good range of features, and the integrations make it easier to connect billing with other tools in our workflow. There is a learning curve when setting up more complex requirements, but once everything is configured, day-to-day management becomes much easier. Review collected by and hosted on G2.com.

Initial setup can take some time and some advanced features require getting familiar with the platform. Review collected by and hosted on G2.com.

Chargebee is broadly useful for multi-entity businesses who need a billing solution, as it's functionally the only tool in the market that serves this need.

Other than literally doing that, it is awful. Review collected by and hosted on G2.com.

Chargebee's UI is by far the most complicated and unintuitive I have ever used in my entire life. Settings that you would expect to work with a single click, like auto-renewal, require manual intervention on every invoice. Adding products is as complicated as solving a Rubik's cube. Getting in touch with their support takes days, and most support agents will tell you that they either don't know how to solve your problem or they are uninterested in doing so.

Chargebee will even do stuff like delete your password, encourage you to create a new password, and then tell you that you can't use your old password to change your password because they deleted that password. All-In is one of the worst tools I've ever used. I actually think they need to burn down the app and start over if they want this to be successful. I desperately hope that someone creates an alternative to this wretched service. Review collected by and hosted on G2.com.

I really like Chargebee's excellent integration tools, which let us connect to an existing platform without writing code. I find the subscription setup very flexible, especially in how we handle pricing. The support for tiered pricing is particularly helpful, as it makes it easy for us to price our products as we envision them and align with market trends. I also appreciate how Chargebee can be integrated with tools like QuickBooks and Stripe, which enhances our overall operations. Review collected by and hosted on G2.com.

Nothing I can think of. Review collected by and hosted on G2.com.

I really like how easy Chargebee is to use, especially the AI feature for managing reconciliations with clients and their subscriptions. The user interface stands out for me, as well as the client portal where clients can log in and update their payment details. It's great that it's integrated within our website, providing a single source for our clients to access. Also, I appreciate how simple it is to manage various subscription plans, particularly those around Google and Office 365, and keep them up to date. Review collected by and hosted on G2.com.

There could be some improvements in tracking the subscriptions and the families and the plans. Review collected by and hosted on G2.com.

Chargebee has been reliable and consistent for managing our subscription billing Review collected by and hosted on G2.com.

Handling a price increase wasn't easy. There's limitations around handling past due balances when customers reactivate. And, customer portal view of payment history can be improved. Review collected by and hosted on G2.com.

Chargebee has been helpful in simplifying our subscription billing process. Managing different plans, handling invoices, and keeping track of customer subscriptions is more organized than relying on multiple manual processes. Review collected by and hosted on G2.com.

Initial setup can take some time and some advanced features require getting familiar with the platform. Review collected by and hosted on G2.com.

I've been using Chargebee since 2020, and it's been a fantastic partner through every stage of our growth journey. I really value how easy the platform makes it to self-serve, allowing us to manage the majority of what we need without relying on support. On the few occasions where extra help was needed, the Chargebee team has been incredibly responsive and genuinely helpful. It's reassuring to work with a company that combines a strong product with people who care about helping their customers succeed. I also appreciate how easy it is to configure and set up, which lets us run tests quickly and focus more on our product development rather than logistics. The product's setup simplicity gives me more time to spend on other tasks. Review collected by and hosted on G2.com.

No real concerns. Review collected by and hosted on G2.com.

I’ve really appreciated being able to integrate with NetSuite for both the Billing and Rev Rec modules. The integration was straightforward to set up and has become a largely hands-off process. I feel confident that the numbers are either 100% accurate or that any exceptions will be clearly flagged for review. Review collected by and hosted on G2.com.

The reporting can be a little challenging to follow at first, but overall it includes all the reporting I would need. Review collected by and hosted on G2.com.