--- title: Chargebee Reviews meta_title: 'Chargebee Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 989 reviews by the users' company size, role or industry to find out how Chargebee works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 989 scale: '5' date_modified: '2026-08-13' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Chargebee Reviews **Vendor:** Chargebee **Category:** [Subscription Management Software](https://www.g2.com/categories/subscription-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 989 ## About Chargebee Chargebee is the billing and monetization platform built for the AI economy. From fast-scaling startups to global enterprises, we help companies capture, optimize, and scale revenue — no matter their GTM strategy or pricing model. Whether you’re experimenting with usage-based pricing, launching AI-powered products, or expanding globally, Chargebee gives you the flexibility and automation to grow with confidence. Chargebee is trusted by businesses of all sizes, including Zapier, Freshworks, DeepL, Condé Nast, and Pret A Manger, and is proud to have been consistently recognized by customers as a Leader in Subscription Management on G2. To learn more about how Chargebee can help unlock and maximize revenue growth, visit Chargebee.com. ## Chargebee Pros & Cons **What users like:** - Users appreciate the **ease of use** of Chargebee, noting its user-friendly interface and efficient billing management. (146 reviews) - Users value Chargebee's **comprehensive subscription management features** , enhancing efficiency and productivity in their business operations. (109 reviews) - Users praise the **exceptional customer support** at Chargebee, noting prompt responses and helpful resolutions to inquiries. (105 reviews) - Users appreciate the **user-friendly billing management** of Chargebee, enhancing efficiency in payment and subscription handling. (92 reviews) - Users value the **seamless integrations** of Chargebee, enhancing automation and making billing processes efficient and smooth. (71 reviews) - Users appreciate the **robust and customizable features** of Chargebee, enhancing their SaaS business management effectively. (68 reviews) - Users appreciate the **easy integrations** offered by Chargebee, seamlessly connecting with various payment gateways and accounting software. (62 reviews) - Payment Processing (53 reviews) - Automation (49 reviews) - Customer Management (47 reviews) **What users dislike:** - Users face challenges with **limited customization** options and a steep learning curve for essential features in Chargebee. (42 reviews) - Users experience **poor customer support** with Chargebee, leading to delays and unresolved issues during critical processes. (42 reviews) - Users experience **access limitations** with Chargebee, facing issues that disrupt workflows and hinder development processes. (38 reviews) - Users find Chargebee **expensive** , especially with high costs for advanced features and essential reporting needs. (32 reviews) - Users find the **missing features** in Chargebee frustrating, leading to confusion and inefficiencies in their workflow. (32 reviews) - Users notice **feature limitations** in Chargebee, particularly in customization options and automated integration processes. (31 reviews) - Users report severe **billing issues** with Chargebee, including accidental deletion of customer payment tokens leading to major revenue losses. (30 reviews) - Users find Chargebee's interface to be **not intuitive** , complicating navigation and quick access to crucial information. (30 reviews) - Users often face **integration issues** with Chargebee, complicating setup and limiting functionality across various platforms. (26 reviews) - Users find **access restrictions** frustrating, particularly when adjusting existing subscriptions or enabling certain features. (24 reviews) ## Chargebee Reviews ### 1. Truly a last resort tool for multi-entity billing -- avoid it if you can! **Rating:** 0.0/5.0 stars **Reviewed by:** Logan J. | Head of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Chargebee?** Chargebee is broadly useful for multi-entity businesses who need a billing solution, as it's functionally the only tool in the market that serves this need. Other than literally doing that, it is awful. **What do you dislike about Chargebee?** Chargebee's UI is by far the most complicated and unintuitive I have ever used in my entire life. Settings that you would expect to work with a single click, like auto-renewal, require manual intervention on every invoice. Adding products is as complicated as solving a Rubik's cube. Getting in touch with their support takes days, and most support agents will tell you that they either don't know how to solve your problem or they are uninterested in doing so. Chargebee will even do stuff like delete your password, encourage you to create a new password, and then tell you that you can't use your old password to change your password because they deleted that password. All-In is one of the worst tools I've ever used. I actually think they need to burn down the app and start over if they want this to be successful. I desperately hope that someone creates an alternative to this wretched service. **What problems is Chargebee solving and how is that benefiting you?** Chargebee is literally plugging a hole in my billing system that allows multi-entity and multi-currency billing. It does that at a very basic level. ### 2. Avoid Chargebee at all Costs, All they care about is getting you to sign up and pay for a year **Rating:** 0.0/5.0 stars **Reviewed by:** Jim M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2026 **What do you like best about Chargebee?** There is sadly very little to like about chargebee **What do you dislike about Chargebee?** Promise their system is robust and can handle any needs. Couldn't handle our simple billing needs and then tried to force us to pay for an entire year. Complicated pricing for their service and a lot of fine print in everything they do. Missing very basic things you would expect from any billing solution, back end is complicated and simple tasks take longer than using something like Quickbooks Online. Everything is centered around subscriptions not recurring billing. **What problems is Chargebee solving and how is that benefiting you?** We approached chargebee with simple billing needs. We have clients that sign up for custom marketing packages that we have to invoice or charge a payment on file each month for the same amount until their package changes. Was told our needs were simple and easy to handle. Promised their system would be more efficient to setup and their system would save us time updating our clients payment methods when they expire or are updated, and that we could have more options on our payment processor. We were using Quickbooks Online, stuck with their payment processor and lacing simple things in QBO like the ability to retry payments through auto dunning etc. Sales team promised all simple tasks, and the ability to integrate with QBO and sync data etc. Signed up on their started monthly plan. Discovered quickly everything was centered around subscriptions, no easy way to generate one off invoices, and couldn't even handle a simple task like setting up a recurring subscription that charged a client on the last day of the month in arrears for that month's services. Since we didn't have a limited set of "plans" and most of our customers had various items each client wold require a lot of manual work getting the pricing setup because everything is tied to subscriptions and plan pricing with limited options to customize. Spent several days and countless hours trying to find workarounds to get it to work, but finally gave up. Took the time to share issues with their team, and no solutions just workarounds that required more manual effort. Their pricing structure is based on ARR and gets expensive with overage charges if you have fewer clients that you need to bill higher amounts for. If you run a gym or sell software subscriptions for low value and only offer a couple plans / prices and you want to bill in advance and have client prepay and don't need the ability to do a one off invoice then maybe their solution will fit. Otherwise, don't assume anything just because it's a well know billing solution. To make matters worse, When I tried to part ways because I was tired of spending so much time and also realized their solution even if they could somehow address all of our issues, it would require more time and headache setting up and maintaining than we would ever save anywhere else, rather than respecting their solution wasn't a good fit for our needs within a week after we signed up they tried to claim we agreed to a 1 year term and are saying they are going to continue sending us invoices for the next 12 months. I never signed a contract they claimed I agreed to those terms when I signed up which I never saw and regardless it just shows all they care about is getting you signed up and then trying to collect money without any accountability to provide a solution that works for your needs. I don't normally take the time to leave negative reviews, I believe in giving people grace but in this case I feel I need to because their billing actions are completely unacceptable and their service and support frankly leaves a lot to be desired especially for the price they charge. Let this be a warning to all to look elsewhere. Or know 100% and have tested their solution to meet all your needs before signing up. ### 3. Complex Setup, Unfair Revenue Share **Rating:** 1.0/5.0 stars **Reviewed by:** Arliegh B. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Chargebee?** I like that Chargebee, despite being a bit complex to use, allows us to really dive into what's working for our business and what's not. It provides a simple way to bill customers, which is beneficial. **What do you dislike about Chargebee?** I think that Chargebee is a very complex system for the everyday user, especially internally. And I think that them taking a revenue share is a pretty unfair tactic used by them where they're basically gonna make a percentage of the revenue of our company based on how much we bill. It was not very easy. It was actually quite complex and took a ton of back and forth to actually migrate all of our data over, and it took quite a few months. So it was not easy. **What problems is Chargebee solving and how is that benefiting you?** Chargebee allows me to manage billing effectively and review key statistics for our company. ### 4. Avoid at all costs **Rating:** 0.0/5.0 stars **Reviewed by:** The Cincinnati R. | Web and Media Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Chargebee?** It theoretically offers the services we need (the ability to offer paywalled content to subscribers). **What do you dislike about Chargebee?** Not only does the WordPress plugin they provided us not work, they have flat out refused to fix the problem and claimed that we designed it and must fix it ourselves. Customer service is byzantine and inevitably ends with them simply repeating the problem back to us and marking the issue as resolved. A truly maddening company, extremely difficult to work with. **What problems is Chargebee solving and how is that benefiting you?** We wanted to provide users with subscriber-only WordPress content but were required to use a service that syncs with Authorize.net. Chargebee was the only option approved by our university. **Official Response from Tanvi Manchanda:** > Hi there, we’re truly sorry to hear about the challenges you’ve been facing, and we appreciate you taking the time to share your feedback. The experience you described is not the level of service we strive to deliver at Chargebee, and we are actively working to resolve the problems you've encountered. Ravi from our team reached out to you via email on Monday, December 8. We would like to connect directly with you, and we would appreciate if you could respond to Ravi’s email so we can continue to assist you promptly. Thank you for your patience, and again, we’re sorry for the inconvenience you’ve experienced. ### 5. Costly Reporting Overshadows Tailored Billing **Rating:** 1.0/5.0 stars **Reviewed by:** Morgane B. **Reviewed Date:** December 29, 2025 **What do you like best about Chargebee?** I like the possibility to tailor subscriptions and add-ons to our software. It's necessary to bill our customers according to their usage. **What do you dislike about Chargebee?** I find the reporting catastrophic. I needed help for basic reporting, and you need to pay $299/month extra just to have a basic report of your customers' payments and add-ons information. **What problems is Chargebee solving and how is that benefiting you?** Chargebee helps us by invoicing customers on monthly invoices and tailoring subscriptions and add-ons to our software, making it necessary for billing our customers according to their usage. ### 6. My account is being held hostage!!☠️☠️☠️ **Rating:** 0.0/5.0 stars **Reviewed by:** Edward G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2025 **What do you like best about Chargebee?** i have not been happy with using the product **What do you dislike about Chargebee?** We are are tech startup that has been lied to since starting our account. After paying $400/month for over 2 years i finally found out about the started plan with no upfront cost and as a prerevenue company this would have been immensely better. after requesting to switch we were delayed and invoiced at the paid plan pricing and after objecting to the invoices our account was diabablized and we could not access the account. One of our ealy adopter clients messaged asking not to renew her annual plan after being diagnosed with cancer and i cannot access the account to cancel her subscription! This is terrible. **What problems is Chargebee solving and how is that benefiting you?** creating subsciptions and invoicing ### 7. Unstable product and unreliable support without ownership **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Chargebee?** Chargebee is a very advanced tool with many overviews, account hierarchy, billing portal, and more. Some features distinguish Chargebee from others. It's also an open solution where you can connect many different payment providers. **What do you dislike about Chargebee?** We experienced many critical bugs which deleted payment data of customers, created a data leak by sending invoices to the wrong customers, and releasing features with bugs to production. The worst part is that their support is unreliable and doesn't take ownership. Your account manager is gone after the agreement is signed, and support doesn't follow through with their actions. While Chargebee is an advanced solution, it has many bugs which are not acceptable for any self respecting company. **What problems is Chargebee solving and how is that benefiting you?** We needed insights into our subscriptions. and a solution which supported multiple levels in account hierarchy. Chargebee does all this and makes it easy accessible. This provides us the insights and possibility without having to code it ourselves. **Official Response from Tanvi Manchanda:** > Hi, we are really sorry to hear about the issues you’ve experienced. The experience you described does not reflect the level of service we strive to deliver, and we want to help make it right. If you could reach out to us directly at reviews@chargebee.com, we would like to address these issues promptly and ensure a better experience going forward. Thank you. ### 8. BEWARE: Migrating To Chargebee Could Literally Put You Out Of Business! **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Chargebee?** The platform interface is easy to use and includes some good features that accommodate customized sales workflows. **What do you dislike about Chargebee?** After a month preparing for our initial onboarding, Chargebee made the one absolute worst mistake possible -- they ACCIDENTALLY DELETED ALL OUR CUSTOMER PAYMENT TOKENS. We noticed the issue because all of our customer payments began failing. Chargebee told us that we would have to ask each of our customers for new payment information, which in my mind meant an inevitable loss of 50-70% annual recurring revenue. We anticipated that a large number of our customers would either cancel their subscriptions in this economic climate or simply wouldn't respond despite our efforts to contact them. With this one mistake, Chargebee effectively cut off all our recurring customer payments, truly the lifeblood of our company. Our entire organization began preparing for massive cost cutting and the very real prospect of going out of business. Full story below: For the past two years, we were using another subscription management platform, but after a very aggressive sales process at the end of last year, the Chargebee team convinced us to switch over. The initial onboarding process went fine, as we spent weeks preparing for the platform migration. This included exporting all our customer, subscription, invoice, and payment tokens (which are stored in Braintree). When it was finally time to do the migration, things seemed to go smoothly, but soon after we noticed that payments were failing. We initially reached out to Braintree to understand what was happening. They mentioned that the tokens were deleted. We asked them to restore the tokens, but they said that they received deliberate requests to delete the tokens and they were not recoverable. I finally asked who made those requests and it turns out all the API calls to delete the tokens came from Chargebee. After bringing this up to Chargebee, Chargebee admitted the mistake and tried to get Braintree to restore the tokens, to no avail. They suggested that we start reaching out to all our customers to get new payment information, but this didn't seem like a viable solution. The next few weeks were the most stressful weeks in the history of our company. I ultimately had to leverage my personal connections to reach the head of Braintree to get a senior technical resource on their side to restore the tokens. Unfortunately, not all the tokens could be restored. And then we had to painstakingly fix the remaining subscriptions and recoup all the missed payments that happened while our tokens were gone. I reached out to the CEO of Chargebee explaining the cost this incident had on our company: * Lost revenue from tokens that could not be restored * Use of political capital to find and engage with the executive leadership at Braintree * Extensive hours spent by my team and myself to investigate, troubleshoot, engage with Braintree, resolve and test the issue * Psychological distress and anxiety among our entire company However, all three emails were ignored and we were not compensated in any way for what happened. Hopefully they don't treat all of their clients this way, and more importantly are more careful in their migration processes. Incidents like this can truly derail a small business and potentially put them out of business. **What problems is Chargebee solving and how is that benefiting you?** Subscription billing and management **Official Response from Tanvi Manchanda:** > We deeply regret the issues you experienced during your onboarding with Chargebee. We understand the severity of the mistake and sincerely apologize for it. We do not take this lightly. Our team has implemented process changes to prevent similar incidents in the future and will also contact you to schedule a call. We value your feedback and are dedicated to learning from this experience to better serve you and all our customers. ### 9. Extremely Disappointed with Chargebee's Customer Support **Rating:** 0.5/5.0 stars **Reviewed by:** Roger C. | Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2023 **What do you like best about Chargebee?** The sales porcess, they are good to sell you the platform, but they disappear afer your signup. **What do you dislike about Chargebee?** Wanted to drop a quick review about my not-so-great experience with Chargebee. Honestly, it's been a bit of a bummer. Right from the get-go, it felt like their main game was all about selling and not really caring about whether we succeed with their platform. I hit them up with some implementation questions over two weeks ago, and crickets. No response. Nada. So, I decided to give their support a nudge, and guess what? They said someone would get back to us. Cool, right? Not so much. It's been radio silence since then. No one bothered to reach out. Spent a solid month getting Chargebee all set up for our needs, only to find out towards the end that their customer support is like a black hole. Not cool, especially when you're banking on a platform to have your back. Long story short, I wouldn't recommend Chargebee.com to my worst enemy at this point. The platform might have its perks, but the headache from their support isn't worth it. Businesses need support that's on the ball, and unfortunately, Chargebee seems to miss the memo. Just thought I'd share this so others know what they might be getting into. Fingers crossed Chargebee takes a good look at their support game and steps it up. **What problems is Chargebee solving and how is that benefiting you?** At the moment, it DOES NOT benefiting us at all. **Official Response from Tanvi Manchanda:** > Hi Roger, thank you for bringing this to our attention. We sincerely apologize for the frustration and disappointment you've experienced. Our team has reached out to you to address any outstanding issues and clarify any questions you may have. We are committed to learning from this and taking the necessary steps to enhance our processes to ensure a more positive experience for all our users. Once again, we appreciate your candid feedback, and we look forward to the opportunity to make things right. ### 10. Maybe the worst SaaS company I've ever worked with as a customer **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Chargebee?** Very little. The platform generally speaking is poorly built and poorly supported with even worse technical assistance. **What do you dislike about Chargebee?** How we were incredibly oversold during the sales process. Their support is an absolute joke. Their platform functionality, additionally, leaves much to be desired. The migration process from product catalog 1.0 to product catalog 2.0 was an absolute disaster due to the level of knowledge they had of their own product. We were uncovering MULTIPLE bugs in their software daily. Very slow to correct (if ever). It's software we don't enjoy using -- and feel more "forced" to use every day. We can't believe we're paying for this number of headaches, regardless of price. Buyer beware. **What problems is Chargebee solving and how is that benefiting you?** I'm still trying to figure out how Chargebee is benefiting us. Items that are VERY simple for revenue management are made nearly impossible. The majority of responses we get are "you can only do that with the API, or manually editing a CSV export. **Official Response from Tanvi Manchanda:** > Thank you for sharing your feedback with us. We understand the frustration you have experienced, and we apologize for the inconvenience caused. We would like to connect with you to help resolve the issues mentioned in your review but because it was left anonymously we are not able to reach out directly. If you'd be open to connecting with our leadership team to talk through your experience, please send me a note at reviews@chargebee.com and I will get that set up. ### 11. major functionalities does not work **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Chargebee?** Creation og companies and subscriptions are easy when it is learned how to do it. Visual it is also nice to look at **What do you dislike about Chargebee?** Their e-invoicing beta have not been working for us at all, there have been major issues in regards of invoicing customers, as national standarts aren't supported and their supplier does not seem to be coorporative, so we were in need of developing our own e-invoicing solution, which somewhat work with ChargeBee, but there is still issues, as ChargeBee can't even flag when a customer is e-invoiced or not. **What problems is Chargebee solving and how is that benefiting you?** Creating a subscription management platform. ### 12. Decent Platform, Bad Partner **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Chargebee?** Chargebee has good functionality, on par with other popular billing tools in the market. The amount of integrations available is also a plus, as well as having an easy implementation. **What do you dislike about Chargebee?** The people at Chargebee are rude and unhelpful. **What problems is Chargebee solving and how is that benefiting you?** Chargebee helped us managing our recurring revenue streams, but we no longer use the product because of the people. **Official Response from Tanvi Manchanda:** > Thank you for bringing this matter to our attention. We are truly sorry to hear that you did not have a positive experience with Chargebee, and we apologise for any frustration or inconvenience this may have caused you. We would like to connect with you to address the issues mentioned in your review, but because it was left anonymously, we are not able to reach out directly. If you'd be open to connecting with our leadership team to discuss your experience, please send me a note at reviews@chargebee.com, and I will get that set up. Once again, we appreciate your candid feedback, and we look forward to the opportunity to make things right. ### 13. Chargebee: A Tale of Lies, Deceit, Loss of our Customer **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Chargebee?** Having your competitor use it as they will lose money and their customers. **What do you dislike about Chargebee?** Horrible Support. They don't even read the ticket and look up the customer before they answer. It takes them 3 days to reply with stock answer pulled from a macro and you spent 3 weeks to get the answer that you need. If they can't fix the problem, they called you bug a feature request even though they sold you a configuration that does not work. **What problems is Chargebee solving and how is that benefiting you?** We went with Chargebee to automate our subscription billing. It worked in the beginning but now it is a nightmare. **Official Response from Tanvi Manchanda:** > Thank you for sharing your feedback with us. We understand that you've encountered issues with our support, and we apologize for the inconvenience caused. We would love to connect with you to help resolve the issues mentioned in your review but because it was left anonymously we are not able to reach out directly. If you're open to it, please write to us at reviews@chargebee.com, and I will ensure your concerns are addressed promptly. ### 14. Terrible customer experience **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Chargebee?** The product has multiple features, however there is a lack of support and customer service **What do you dislike about Chargebee?** Chargebee have a terrible sales, onboarding and customer success team. I do not see how they retain any customers. The product is good but if you have any issues the team are not accomdating and the customer success might as well be non existent. **What problems is Chargebee solving and how is that benefiting you?** Bringing multilple revenue / billing products together **Official Response from Tanvi Manchanda:** > Hi, we are truly sorry to hear about your recent experience with Chargebee, and genuinely appreciate your feedback. Our goal is to ensure a seamless experience for our customers, and we regret that we didn’t meet those expectations. We'd appreciate an opportunity to make things right. If you're open to it, please reach out to us directly at reviews@chargebee.com, and I will ensure your concerns are addressed promptly. ### 15. Our biggest mistake in 2022. Sneaky sales contracts & Overall too Expensive for what it is... **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2023 **What do you like best about Chargebee?** The developers liked the idea of chargebee in the beginning cause they thought that it would ease their life with subscription management and reporting needs. Which it didn't, unfortunately. **What do you dislike about Chargebee?** - Sales Strategy: Sneaky oils sales reps give false promises verbally, which they don't end up honoring. Make sure you read the contracts and if you negotiate a special deal, make sure it is all written in the contract. - Sales reps promised that Chargebee can manage multiple payment gateways on the Customer level - which is NOT True; this is the only reason we decided to go with Chargebee. - To be honest, there is not much in this software/API; it is not better than cheaper solutions like Stripe Native or Chargify for what it is, + it has no payment routing functionality. - Pricing is prohibitive to prohibitive for what it is. They lure you in initially and then keep increasing the price yearly. Cause you are technically "stuck" with them once developed on their platform. We had big hopes for this tool and got disappointed big time.. We tried to talk to their team, but they were interested in "upselling" our account instead of providing a fair service. **What problems is Chargebee solving and how is that benefiting you?** We were sold on the idea that Chargebee will help with subscription management and payment gateway routing. Unfortunately, it is not solving the problem better than our previous setup with Stripe. It created more problems. **Official Response from Hari P:** > Thank you for your feedback. The experience you describe does not reflect the level of service we strive to deliver, and we want to help make it right. We were unable to identify your account from the information here. If you contact me directly at reviews@chargebee.com we would love the opportunity to make things right. -Hari, Customer Marketing @ Chargebee ### 16. Completely counterintuitive and painful to use **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** Absolutely nothing. It is cumbersome, overwrought, and just plain hard to use. How anyone uses this platform successfully is beyond me. **What do you dislike about Chargebee?** It is difficult to navigate, overly complex, and poorly laid out. You can't do anything in it intuitively, and it feels bubble gummed and paper clipped together. I absolutely hate that we are using it. Took me 45 mins trying to refund a customer partially today. It just doesn't work. **What problems is Chargebee solving and how is that benefiting you?** I guess we have automated recurring billing and that goes ok. But it is just ridiculous to use overall and to make any kind of edit / change. It is worth paying the extra to PayPal. **Official Response from Hari P:** > Hi there, we are always looking to better understand our customers' experiences and would love for an opportunity to get your feedback. Would you be open to meeting with our Product Design team to share your insights and challenges further? If so, please reach out to reviews@chargebee.com and I will coordinate that meeting. - Hari from Team Chargebee ### 17. Unsuccessful onboarding, poor support **Rating:** 0.5/5.0 stars **Reviewed by:** Kathy I. | VP, Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Chargebee?** I like the features the platform reports to have - customer portal, self-service billing, and revenue reporting. But unfortunately, we haven't had the opportunity to experience it due to a lack of support and a failed onboarding. **What do you dislike about Chargebee?** Customer Support - Upgrades caused breaks in the platform as we were trying to implement, and getting support has been terrible. I've literally had to take calls in the middle of the night to get things working. **What problems is Chargebee solving and how is that benefiting you?** We purchased this product to solve the problem of self-service subscription billing, financial account management, and revenue reporting, however we haven't achieved it. ### 18. Extremely Slow Customer Support **Rating:** 0.0/5.0 stars **Reviewed by:** Igor L. | Co-Founder, CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2022 **What do you like best about Chargebee?** Clean and nice looking interface. But mostly frustrated. **What do you dislike about Chargebee?** Customer support is painfully slow to resolve issues. Reports generated are inaccurate, and the incompetence of customer support to resolve issues is causing internal setbacks and missed deadlines. **Recommendations to others considering Chargebee:** Really difficult to customize and get accurate numbers when you have more than 1 pricing option. Reports generated are regularly broken and on top of that Customer Support is painfully slow / incapable of resolving issues. **What problems is Chargebee solving and how is that benefiting you?** Supposedly keeping track of our recurring payments **Official Response from Hari P:** > Hi Igor, Thanks for sharing your feedback. I believe our team has reached out to you post this review and has addressed your feedback. Feel free to drop an email to support@chargebee.com if you have more questions. Thanks, Harikrishna | Team Chargebee ### 19. Stay Away!!! if you want to understand your numbers, or ever need support **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2021 **What do you like best about Chargebee?** Does the basic invoicing and subscription management well. Good search function Solid API functionality that the engineers can handle **What do you dislike about Chargebee?** Support is terrible. Instant chat with delayed responses, no ability to monitor numerous requests. Inconsistent answers from the various agents. Revenue recognition on a Credit Note does not match the underlying invoice meaning the recognized revenue is always wrong. Reporting - Limited ability to pull reports by both local and converted currency. The limited time frame on reports (only go back 2 years for some) - This is 2021 - MRR is provided on a daily basis (even if it is a monthly amount paid upfront for a year) and is incorrect with many business uses **Recommendations to others considering Chargebee:** Be warned. It appears such a simple system, but the limitations and lack of support and reporting will cause a huge amount of time to rectify **What problems is Chargebee solving and how is that benefiting you?** it enables us to invoice. It does not enable us to run the core metrics and we are spending a huge amount of time redoing everything in excel because chargebee does not provide accurate metrics/ underlying methodology. **Official Response from Hari P:** > Hi there, Thanks for taking the time to leave a detailed review. It'd be really helpful if we could get in touch with you to learn more about your feedback on revenue recognition and the reports. Please reach out to cx@chargebee.com from your registered email address so that we can take it forward. Thanks, Harikrishna | Team Chargebee ### 20. We switched over to another provider + they never paid me for my initial review **Rating:** 0.0/5.0 stars **Reviewed by:** Charlie B. | Co-Founder & COO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2021 **What do you like best about Chargebee?** It was helpful for invoicing flexibility for design and an initial payment gateway but we soon upgraded to a different platform that had better functionality. **What do you dislike about Chargebee?** It didn't have the key features we wanted for membership capabilities. The team also offered me a $25 amazon voucher to write a review which I did and then after asking a few times they never sent this across **Recommendations to others considering Chargebee:** Their starter package is generous and gives startups a great opportunity to really road test the software before committing to fixed monthly prices. **What problems is Chargebee solving and how is that benefiting you?** It allowed us to quickly add recurring billing, monthly invoices, add-on's and unique discount codes to our website. **Official Response from Hari P:** > Hi Charlie, Thanks for taking the time to share your feedback. We're sorry to know your experience with Chargebee wasn't good. We try to provide the best experience to our customers and we take your feedback seriously, and we have reached out to you via email to discuss further and understand how we can help you. Feel free to respond to the email so that we can take it forward. ### 21. Don't respect their customers, don't even bother to reply & incorrect calculations **Rating:** 0.0/5.0 stars **Reviewed by:** Olga B. | Business Development Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2020 **What do you like best about Chargebee?** Eady to manage recurring subscriptions and monitor transactions. **What do you dislike about Chargebee?** First of all, it calculates MRR incorrectly when coupon codes are applied. It resulted in us having to maintain a Google spreadsheet to re-calculate MRR. The second thing is that we have to email different addresses 2-3 times to get their reply. Though their marketing emails come in regularly. Twice we had negotiation about their features and they never went towards us. Overall experience is very negative. It's the case when you would be glad to stop using the system but the cost of switching is quite high. I wish we had never integrated it into our processes. **What problems is Chargebee solving and how is that benefiting you?** We intended to solve the problem of tracking subscriptions and cash flow. Realized that this tool is doing it incorrect. **Official Response from Hari P:** > Hi Olga, Thanks for taking the time to review Chargebee. I believe our team got in touch with you to address all your questions and feedback. You can always reach out to us at support@chargebee.com. Regards, Harikrishna | Team Chargebee ### 22. OK product with absolutely terrible support & worst onboarding I've ever experienced **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Chargebee?** Great UI, lots of business models supported, great API documentation, very flexible configurations, offline payments, suited for both B2C and B2B SaaS software. **What do you dislike about Chargebee?** I should say that we subscribed to the Chargebee Enterprise Plan, which also includes Enterprise Support. This makes us a customer of both their highest product subscription and their highest support subscription. Here's what we experienced: - Onboarding took us more than 6 months, which was due to days and weeks of back and forth with support. Data migration took over two months with Chargebee support receiving a CSV file, taking 1-2 days to click an import button, and then come back to us with a list of errors, all technical and due to incompatibility with their system. Chargebee could have easily fixed all the compatibility issues within a couple of hours but rather did over 15 rounds of back and forth with us. Only after we threaten to cancel our subscription immediately, the entire process was solved within no more than 4 hours. In my entire career, I've never experienced this level of laziness. - Integration with our platform was extremely important for us. We build on Golang, so we used the open-source Golang SDK, officially managed by Chargebee. After we realized that a couple of API calls where not available in the SDK, we added them ourselves and sent a pull request to their Github account. The pull request contained 12 lines of code (!!!), which should not take more than 15 minutes to review and merge. After we waited several days, we got the answer that this would take at least 4 weeks and we were asked to just use their Ruby library instead (???). Again, only after we threatened to cancel our subscription the entire issue was solved in no more than two hours! - In more than 5 cases where we created tickets with detailed descriptions of technical errors, we received responses that made it 100% clear that our message was not even read and that the response would be based purely on the title of the ticket. Every time we write to support, it takes at least (!) 24 hours until we receive a reply, stretching easy questions and integrations into days and weeks of mostly stupid conversations. All in all, the product has a promising customer experience, which in our case was 100% ruined by lousy support and the worst onboarding ever. **What problems is Chargebee solving and how is that benefiting you?** - SaaS payment models (subscriptions) - Online payment - Offline payment (invoice management) - Permissions in our product based on Chargebee subscriptions (permissions based on subscriptions) **Official Response from Hari P:** > Hi there, We appreciate you taking the time to share your honest feedback. We tried locating your account but couldn't, so if you don't mind, please drop an email to cx@chargebee.com with this review as a reference. We assure to take a closer look at your implementation journey and understand how we could expedite the processes going forward. Awaiting your response. Regards, Harikrishna | Team Chargebee ### 23. Great demo but lots of weird logic and edge cases **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Chargebee?** It's easy to get started. Feels friendly to use. **What do you dislike about Chargebee?** So many weird logic rules that don't make sense for the enterprise sales team. **What problems is Chargebee solving and how is that benefiting you?** Chargebee was supposed to be our source of truth for revenue and generate invoices. It only solves self-serve payments for us right now. ### 24. Great Product, Terrible Support **Rating:** 0.5/5.0 stars **Reviewed by:** Forrest M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Chargebee?** ChargeBee has a really good subscription management platform. They can accommodate a lot of use cases and do it well. The documentation is also very thorough and provides a lot of functionality to developers. **What do you dislike about Chargebee?** While their software is good, their support is terrible. We signed up on their Enterprise plan which is supposed to provide a higher level of support, both in speed and effectiveness. This was a blatant lie. Their response times are sometimes fast, but most of the time are very slow. We'll wait weeks for resolution on issues, all while following up with them multiple times and receiving no response. Additionally, don't expect any follow-through on promises unless it's in writing (and, honestly, probably not even then. Written and verbal promises I've received from every member of their team during the sales process have all failed to be met). Additionally, you must verify literally every functionality in your test environment is in your contract, otherwise, you won't know what they'll pull out from under you once you sign up. I had multiple functionalities that are required for our business operation that were enabled, without my asking or prompting, in the test site. Once we went to production they removed them and required we pay thousands of dollars more. These functions and limitations weren't listed on their pricing page, weren't disclosed in the contract, and weren't discussed with my sales representative. I would expect a trial to provide the same functionality as in production, especially if you're signing on with the top tier of a given plan and product, but in the case of ChargeBee nothing can be assumed. Again, they do have good software. But, because of the way that they're set up, you're extremely dependent on their team to get anything done. They have a ton of features and functionalities that can only be enabled on their side, meaning there's no choice but to work through them. I fully expect that, if we were able to have access to all the same options and functionality their team has, we wouldn't need any support because their docs are excellent. But, because they limit customization and you're dependent on their team to follow through on promises, the whole cycle falls apart. There's no real path for escalation to someone that can help you or drive an issue forward. In general, I get the feeling they don't care for their customers or their customers' opinions. They want a signed contract and their money; they'll create your account, but after that expect consistent struggles with your sales representative, implementation consultant, and any other entity you engage with there. **What problems is Chargebee solving and how is that benefiting you?** We had a very decentralized and clunky billing process and needed to consolidate and streamline our B2B subscription management. ChargeBee provides a lot of this functionality, but so do other providers like Chargify. We went with ChargeBee due to what we perceived was flexibility and advanced functionality. We haven't perceived the benefit yet, unfortunately. There's an incredible amount of manual effort going into our transition that we can't do much about. We expect it will improve soon, but without resolution on some of these issues it's really preventing us from thriving in their system. ### 25. BEWARE! Revenuestory is vaporware. **Rating:** 0.0/5.0 stars **Reviewed by:** Raphael C. | Founder and CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2021 **What do you like best about Chargebee?** Absolutely nothing. Support is terrible. Sales oversells and implementation/success underdelivers. **What do you dislike about Chargebee?** Their Revenuestory product is total vaporware. It is completely non-functional. Buyer beware! **Recommendations to others considering Chargebee:** STAY AWAY! **What problems is Chargebee solving and how is that benefiting you?** None. Thanks to chargebee we haven't had accurate financial metrics in almost an entire quarter. ### 26. Concerned **Rating:** 1.0/5.0 stars **Reviewed by:** Randall T. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2021 **What do you like best about Chargebee?** Not much. We didn't get very far before we found out that Chargebee was upgrading and that our payment gateway was weeks away from being PCI compliant. **What do you dislike about Chargebee?** Any company that does not provide for online cancellation should be viewed with suspicion. We went on a month-to-month subscription, holding off on a yearly commitment until smooth implementation was proven. When that failed, we went to cancel. Apparently, that can only be done via their reps, now not available because they are dealing with medical emergencies (a legitmate issue in Covid stricken India). Shame on me for not vetting cancellation methods before submitting credit card info. **What problems is Chargebee solving and how is that benefiting you?** SaaS subscription management. ### 27. Web hooks that don't adequately update ACH Invoices **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2021 **What do you like best about Chargebee?** Leveraging the test account provides a sandbox before going live. **What do you dislike about Chargebee?** The service when you have issues. Every month, I have a series of recurring ACH transactions. And each month, Chargebee shows the invoices as unpaid, and sends my clients notices that show "unpaid". This is misleading, confusing, and annoying. And despite having worked with support for 3 months, it's still an issue. The support team has told me "They don't do screen-share", and "they can't set up calls..." Meanwhile the email back and forth does absolutely nothin to solve my issue, and I am constantly embarrassed in front of my clients because I appear to be unable to resolve this issue. **What problems is Chargebee solving and how is that benefiting you?** I am sorry to report that I am experiencing more problems that I am solving. ### 28. Bad product, bad customer support **Rating:** 1.0/5.0 stars **Reviewed by:** Kyler F. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2020 **What do you like best about Chargebee?** The user interface is relatively intuitive for certain things, like checking a customer's balance due or whether they have unpaid invoices **What do you dislike about Chargebee?** None of the integrations work very well (Salesforce, Sage Intacct, etc) and the customer support to resolve the issues is horrible. The reporting is also sub-par and, in some instances, non-existent on certain metrics like ARR. Forget revenue recognition, which they say they have but is completely inaccurate. Chargebee can't even produce an Accounts Receivable Aging Schedule as of a specific date. The support team often doesn't understand basic financial concepts nor do they respond in a timely manner. Generally speaking, Chargebee over promises and under delivers. **Recommendations to others considering Chargebee:** Look at alternatives. We are probably going to switch to something else for managing our subscriptions, invoicing our customers, and reporting. If you want a product that will grow with you as you business grows, look at Zuora, SaaSOptics, Stripe Billing, or Salesforce CPQ + Billing. **What problems is Chargebee solving and how is that benefiting you?** We use Chargebee to invoice and collect payment from our customers, but that is about it. All our reporting and analytics of our order to cash process has to be done in Excel due to the lack of accurate reporting capabilities. ### 29. not great support **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2021 **What do you like best about Chargebee?** I thought it would be support being fast and useful, but this turned not to be true **What do you dislike about Chargebee?** support could be misleading, and no proper response is provided when this happens **What problems is Chargebee solving and how is that benefiting you?** I expected to buy a subscription licensing product; it remains an expectation ### 30. A tool that will cost your company more money, than it will help you bring it in **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2020 **What do you like best about Chargebee?** From the developers' side, it helps with a lot of possible integrations and customizations. **What do you dislike about Chargebee?** We've been using Chargebee for more than 6 months now. It took us a while to shift from the previous tool to this one - so a lot of resources, money, and time went into setting this up. We have been experiencing issues with other integrations we brought to chargebee on a bi-weekly basis. This has gotten to a point, where our work is highly interrupted due to these problems, and it always take their support days, if not weeks to mitigate it. On top of that, you never really know what made the integration to stop working. **Recommendations to others considering Chargebee:** Really think about it before going into the implementation. Are you ready to have 1 person dedicated to the constant resolving of the issues? **What problems is Chargebee solving and how is that benefiting you?** No benefits here realized. It is just painful to work with this tool. ### 31. Broken integration for weeks on end **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2020 **What do you like best about Chargebee?** The software works well and has a good UI. The email builder is also pretty good, I appreciate how flexible it is. I also really like that it has a test instance and a live instance (which makes it easy to get things set up). **What do you dislike about Chargebee?** The integration with ActiveCampaign has been broken for a few weeks now. The dates I was given for fixing it have been missed and support has been pretty opaque about it all. Unfortunately, not being able to sync your billing system with your CRM is a pretty critical issue and I just can't get past it. **Recommendations to others considering Chargebee:** Confirm which integrations are actually working before committing **What problems is Chargebee solving and how is that benefiting you?** We can bill our customers, and deal with things like free trials, which is great for subscription services. ### 32. Terrible Customer Support and Reporting Unreliable **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2019 **What do you like best about Chargebee?** Software works well for billing and invoicing but reporting is a real issue. Also a lot of bugs in Revenue Story. **What do you dislike about Chargebee?** Customer Support are very slow and do not know how to escalate issues. Revenue recognition reporting is absolutely awful and terribly unreliable. Every month I point out errors, they say they're fixed and they pop up again the following month. I now have to restate all numbers in 2018 as a result of errors. **What problems is Chargebee solving and how is that benefiting you?** Subscription billing and invoicing. **Official Response from Saranya Narayanaswamy:** > Hi there, Thank you for your feedback. My name is John and I head the Support Team here at Chargebee. I completely understand that not receiving a timely response and issues not being escalated on time can be frustrating. If possible I would love to discuss this with you in more detail and work on improving your experience with us. Please drop an email to me at john.r@chargebee.com and I'd be more than happy to help you. Thanks, John Manager - Customer Support ## Chargebee Discussions - [What is Chargebee and what does Subscription Billing mean?](https://www.g2.com/discussions/chargebee) - 1 comment, 3 upvotes - [Do you charge separately for every site that I create in Chargebee?](https://www.g2.com/discussions/site-fees) - 1 comment, 1 upvote - [Why should I use Chargebee instead of building my own billing system?](https://www.g2.com/discussions/billing-system) - 2 comments, 1 upvote - [What is Chargebee used for?](https://www.g2.com/discussions/what-is-chargebee-used-for) - 1 comment - [How do you handle a subscription?](https://www.g2.com/discussions/how-do-you-handle-a-subscription) - 1 comment - [View Chargebee pricing details and edition comparison](https://www.g2.com/products/chargebee/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+19%3A08%3A11+-0500&secure%5Bsession_id%5D=d6fed361-626e-44fa-ba52-03097e819ac3&secure%5Btoken%5D=9c021b2744e940f83f3ca062fe5f81ac895129e70036f32f99b5a52ed945b467&format=llm_user) ## Chargebee Integrations - 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Analytics/reporting - Rating Engine **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Revenue Recognition** - Usage Tracking - Deferred Revenue - Revenue Accrual **Dunning** - Collections - Dispute Management - Escalation **Revenue Performance** - Customer Performance - Contract Performance - Revenue KPIs - Pricing & Discounting - Offering - Dynamic Pricing **Bill Processing** - Consolidation - Batch Invoicing - Management - Compliance Management - Purchase Order Management - Document Management - Email Management - Client Management - Dunning Management - Master Data Management - Refund Management - Discount Management - Sales Tax Management - Subscription Management - Recurring Invoicing - Billing & Invoicing **Products & Plans** - Packages - Multi-part Deals - Plan Changes - Bundles - Sales Tax Management - Alerts/Notifications - Customizable Reports **Analysis** - KPIs - Dashboards - Segmentation - Revenue Optimization **Bill Generation - Usage-based billing Software** - Templates - Digital Billing - Usage Billing - Carrier Access Billing - Customizable Billing - Recurring/Subscription Billing **Revenue Optimization** - At-Risk Customers - Offer Optimization - Customer Churn - Revenue Forecasting **Performance** - Packages - Discounts - Plan Changes **Revenue Optimization ** - Forecasting - Promotion Programs - Pricing Optimization - Re-evaluation - Demand Forecasting **Integration** - Accounting - Payments - ERP - Mobile Payments - CRM **Pricing** - Standard Price - Discounts - Optimization **Bill Processing - Usage-based billing Software** - Consolidation - Batch Invoicing - Management - Billing & Invoicing - Compliance Management - Discount Management - Price/Margin Management - Sales Tax Management - User Management - Order Management - Subscription Management - Service Request Management - Contract/License Management - Billing Rate Management **Agentic AI - Subscription Analytics** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Integration** - ERP and Accounting - Sales and Marketing - Quote-to-Cash - APIs - Accrual Accounting **Reporting** - Dimensions - Deferred Revenue - Revenue Recognition **Revenue Management** - Automation - Consolidation - Adjustments - Billing Types - Recurring/Subscription Billing **Integration - Usage-based billing Software** - Accounting - Payments - ERP - Electronic Payments **Agentic AI - Billing** - Autonomous Task Execution **Additional Functionality** - File Encryption - Reporting & Statistics - Alerts/Notifications - Contact Database - Third-Party Integrations - AI Copilot - File Sharing - Purchasing & Receiving - Multi-Language - Activity Dashboard - Customizable Invoices - Real-Time Reporting - Credit Card Processing - Quotes/Estimates - Fraud Detection - Real-Time Data - Generative AI - Dynamic Pricing - Credit Note - Duplicate Detection - Invoice History - Reminders - Billing Portal - Accounting Integration - Backup and Recovery - Customizable Branding - Bulk Send - Invoice Creation - Time & Expense Tracking - API - Customizable Reports - Projections - Multi-Currency - Event Logs - Invoice Processing - Automated Receipt Matching - Tax Calculation - Payment Processing - Data Import/Export - Real-Time Analytics - Client Portal - Email Reminders - Mobile Access - Bank Reconciliation - Transaction History - Customer Accounts - Customizable Fields - PCI Compliance - Audit Trail - Multiple Payment Options - Self Service Portal - ACH Payment Processing - Third-Party Integration - Payment Tracking - Batch Processing - Approval Workflow - For Small Businesses - Tax Compliance - Workflow Automation **Additional Functionality** - Productivity Tools - Point of Sale (POS) - Revenue Management - Cash Flow Management - Multiple Data Sources - Recommendations - Alerts/Notifications - Billing Rate Management - KPI Monitoring - Inventory Control - Billing & Invoicing - Inventory Management - Self Service Portal - Behavior Tracking - Status Tracking - Generative AI - Drag & Drop - Booking Management - Multi-Channel Management - Financial Management - Electronic Payments - Performance Metrics - Promotions Management - Price/Margin Management - Real-Time Updates - Trend Analysis - For Airlines - Visual Analytics - Purchasing & Receiving - Reporting/Analytics - Multi-Currency - Order Management - Sales Reports - Financial Analysis - Quotes/Estimates - Third-Party Integration - For Hospitality Industry - Competitive Analysis - Dashboard - Historical Trend Analysis - Discount Management - Inventory Tracking - Customer Management - Yield Management - Compliance Management - Invoice Management - AI Copilot - Recurring/Subscription Billing - User Management - Price and Cost Calculations - Financial Reporting - Contract/License Management - Customizable Rules - Transaction Monitoring - Cost Tracking - Workflow Management - Transaction History - Activity Dashboard - Expense Tracking **Additional Functionality** - For Telecommunications Industry - Reporting & Statistics - Customer History - Activity Dashboard - Alerts/Notifications - Service Provisioning - Multi-Currency - Self Service Portal - Pre-Paid Service - Product Catalog - Generative AI - Configurable Workflow - Payment Processing - Call Data Records(CDR) - API - Flexible Rate Tables - Audit Trail - Customer Accounts - CRM - AI Copilot - For Internet Service Providers (ISP) - Post-Paid Service - ACH Payment Processing **Integration** - Payments - Accounting - CRM & Sales **Agentic AI - Subscription Billing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Third-Party Integrations - Accounting Integration **Additional Functionality** - For Telecommunications Industry - Reporting & Statistics - Customer History - Activity Dashboard - Alerts/Notifications - Service Provisioning - Multi-Currency - Self Service Portal - Pre-Paid Service - Product Catalog - Generative AI - Configurable Workflow - Payment Processing - Call Data Records(CDR) - API - Flexible Rate Tables - Audit Trail - Customer Accounts - CRM - AI Copilot - For Internet Service Providers (ISP) - Post-Paid Service - ACH Payment Processing - Data Import/Export - Real-Time Analytics - Client Portal - Email Reminders - Customizable Branding - Mobile Access - Tax Calculation - Bank Reconciliation - Transaction History - Contact Database - Credit Card Processing - Customizable Fields - Real-Time Data - Invoice Processing - PCI Compliance - Multiple Payment Options **Agentic AI - Subscription Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making - Accounting Integration - Third-Party Integrations - Multi-Language **Additional Functionality** - Billing & Invoicing - Data Visualization - Customizable Fields - Revenue Recognition - Cancellation Management - Real-Time Data - Search/Filter - Summary Reports - Contact Database - CRM - Customer Profiles - Generative AI - Client Portal - API - Customer Database - Access Controls/Permissions - Tax Management - ACH Payment Processing - Usage Tracking/Analytics - Data Import/Export - Product Catalog - Discount Management - Revenue Management - Invoice Management - Reporting & Statistics - Customizable Branding - Billing Rate Management - Customizable Templates - AI Copilot - Real-Time Analytics - Multi-Currency - Invoice Processing - Self Service Portal - Subscription Plan Management - Order Management - Customer Accounts - Activity Dashboard - Real-Time Reporting - Credit Card Processing - Reminders - Dunning Management - Subscription Management - Enrollments/Onboarding ## Top Chargebee Alternatives - [Zuora](https://www.g2.com/products/zuora-zuora/reviews) - 3.9/5.0 (293 reviews) - [Agentforce Revenue Management (formerly Salesforce Revenue Cloud)](https://www.g2.com/products/agentforce-revenue-management-formerly-salesforce-revenue-cloud/reviews) - 4.2/5.0 (1,408 reviews) - [Maxio](https://www.g2.com/products/maxio/reviews) - 4.3/5.0 (817 reviews)