--- title: Chargebee Reviews meta_title: 'Chargebee Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 986 reviews by the users' company size, role or industry to find out how Chargebee works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 986 scale: '5' date_modified: '2026-07-23' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Chargebee Reviews **Vendor:** Chargebee **Category:** [Subscription Management Software](https://www.g2.com/categories/subscription-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 986 ## About Chargebee Chargebee is the billing and monetization platform built for the AI economy. From fast-scaling startups to global enterprises, we help companies capture, optimize, and scale revenue — no matter their GTM strategy or pricing model. Whether you’re experimenting with usage-based pricing, launching AI-powered products, or expanding globally, Chargebee gives you the flexibility and automation to grow with confidence. Chargebee is trusted by businesses of all sizes, including Zapier, Freshworks, DeepL, Condé Nast, and Pret A Manger, and is proud to have been consistently recognized by customers as a Leader in Subscription Management on G2. To learn more about how Chargebee can help unlock and maximize revenue growth, visit Chargebee.com. ## Chargebee Pros & Cons **What users like:** - Users appreciate the **ease of use** of Chargebee, noting its user-friendly interface and efficient billing management. (146 reviews) - Users value Chargebee's **comprehensive subscription management features** , enhancing efficiency and productivity in their business operations. (109 reviews) - Users praise the **exceptional customer support** at Chargebee, noting prompt responses and helpful resolutions to inquiries. (105 reviews) - Users appreciate the **user-friendly billing management** of Chargebee, enhancing efficiency in payment and subscription handling. (92 reviews) - Users value the **seamless integrations** of Chargebee, enhancing automation and making billing processes efficient and smooth. (71 reviews) - Users appreciate the **robust and customizable features** of Chargebee, enhancing their SaaS business management effectively. (68 reviews) - Users appreciate the **easy integrations** offered by Chargebee, seamlessly connecting with various payment gateways and accounting software. (62 reviews) - Payment Processing (53 reviews) - Automation (49 reviews) - Customer Management (47 reviews) **What users dislike:** - Users face challenges with **limited customization** options and a steep learning curve for essential features in Chargebee. (42 reviews) - Users experience **poor customer support** with Chargebee, leading to delays and unresolved issues during critical processes. (42 reviews) - Users experience **access limitations** with Chargebee, facing issues that disrupt workflows and hinder development processes. (38 reviews) - Users find Chargebee **expensive** , especially with high costs for advanced features and essential reporting needs. (32 reviews) - Users find the **missing features** in Chargebee frustrating, leading to confusion and inefficiencies in their workflow. (32 reviews) - Users notice **feature limitations** in Chargebee, particularly in customization options and automated integration processes. (31 reviews) - Users report severe **billing issues** with Chargebee, including accidental deletion of customer payment tokens leading to major revenue losses. (30 reviews) - Users find Chargebee's interface to be **not intuitive** , complicating navigation and quick access to crucial information. (30 reviews) - Users often face **integration issues** with Chargebee, complicating setup and limiting functionality across various platforms. (26 reviews) - Users find **access restrictions** frustrating, particularly when adjusting existing subscriptions or enabling certain features. (24 reviews) ## Chargebee Reviews ### 1. Decent Platform, Bad Partner **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Chargebee?** Chargebee has good functionality, on par with other popular billing tools in the market. The amount of integrations available is also a plus, as well as having an easy implementation. **What do you dislike about Chargebee?** The people at Chargebee are rude and unhelpful. **What problems is Chargebee solving and how is that benefiting you?** Chargebee helped us managing our recurring revenue streams, but we no longer use the product because of the people. **Official Response from Tanvi Manchanda:** > Thank you for bringing this matter to our attention. We are truly sorry to hear that you did not have a positive experience with Chargebee, and we apologise for any frustration or inconvenience this may have caused you. We would like to connect with you to address the issues mentioned in your review, but because it was left anonymously, we are not able to reach out directly. If you'd be open to connecting with our leadership team to discuss your experience, please send me a note at reviews@chargebee.com, and I will get that set up. Once again, we appreciate your candid feedback, and we look forward to the opportunity to make things right. ### 2. Using Chargebee for 4 years. Generally hapy with it. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2024 **What do you like best about Chargebee?** Automation of payments. APIs to integrate with our system. Plans and Add-ons **What do you dislike about Chargebee?** In tiered pricing, once a users is subscribed to such a plan, it is not possible to change the pricing of that plan. This is a big major drawback with I reported to Chargebee about 2 years ago. **What problems is Chargebee solving and how is that benefiting you?** Automatic billing of customers using our SaaS platform. ### 3. Incredible software for managing subscriptions-based products **Rating:** 4.5/5.0 stars **Reviewed by:** RIAZ H. | Software Engineering Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Chargebee?** Chargebee offers a large set of features to manage subscriptions, act as payment gateway. It offers both an UI and an API to use according to the need. It is very simple to use. Their documentations, both functional and technical, are clear and illustrade with many real world examples to allow you choose the good implementation for many use cases. Their team is decidated and makes things move the right way. **What do you dislike about Chargebee?** There are many features so you'll need some time to get accustomed to, depending on the implementation. Bulk operations can be a bit tricky without help, depending on the type of data (maybe more precise doc/example would be appreciated here). **What problems is Chargebee solving and how is that benefiting you?** Chargebee helps manage subscriptions using different pricing model according to products type. It also helped deploy offers on several countries. It also allowed us to implement several payment methods easily. It comes with a very easy to use UI, allowing us to skip the development of a tool for internal user (support, sales) ### 4. Straightforward **Rating:** 4.5/5.0 stars **Reviewed by:** Antonio L. | Head of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Chargebee?** All the information is available and clear. **What do you dislike about Chargebee?** Sometimes difficult to find the information. **What problems is Chargebee solving and how is that benefiting you?** It helps identifying all customers and payments. ### 5. Great tool for subscriptions **Rating:** 4.0/5.0 stars **Reviewed by:** Sinan I. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Chargebee?** I really like the UI and it's very easy to manage existing clients/subscriptions. Also our dev team likes their API's and it is quite easy to connect it t our system. **What do you dislike about Chargebee?** Sometimes the charges are not going through and their customer support is not very helpful. **What problems is Chargebee solving and how is that benefiting you?** Chargebee helps me to manage subscriptions. I can customize the packages,add quick charges etc easily. Without it, it would be quite difficult to track the subscriptions. ### 6. Poor support but product does the job **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Chargebee?** * Flexible subscription management * Recently improved UI * Decent feature set **What do you dislike about Chargebee?** * Poor customer support * Expensive product **What problems is Chargebee solving and how is that benefiting you?** * Being able to take credit card monthly payments ### 7. Best Subscription Management platform in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Gopal K. | Technical Manager, Products, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2023 **What do you like best about Chargebee?** Chargebee has the best set of features to sell a subscription-based SaaS product. From maintaining all the plans and addons within a catalog to managing customers and subscriptions, Chargebee covers every aspect to provide you a great experience. **What do you dislike about Chargebee?** Chargebee is a growing platform. It keeps coming up with new features from time to time. There are a few features that are not well thought but can be improved over time like the accounting fields setup for every price point is pointless if the values are going to be the same across each price point. Better to have them at the item level and provide and option to override them at the item price level. **What problems is Chargebee solving and how is that benefiting you?** Chargebee helps us manage subscriptions much better, including features like upgrading, downgrading, changing plans, changing frequencies, billing multiple renewals, providing discounts, etc. All this while providing integrations with leading platforms like Stripe, HubSpot, NetSuite, Avalara, etc. ### 8. Easy to implement but not very easy to get the full functionality. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Chargebee?** The support is always there. And it's easy to implement and works with most set up **What do you dislike about Chargebee?** The documentaion is not very clear. And lack of use case or example for real life use case **What problems is Chargebee solving and how is that benefiting you?** Allow my team focus on acutal product and resolve my billing and subscription management problem ### 9. Excellent Subscription Payment Website **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Chargebee?** Chargebee is great in that there is a free version. I love that it can connect to Stripe and can send email paid invoices/receipts to my customers (automatically for free) after payment is received. I also love how I can change the payment amounts for each subscriber easily. It is great that it can also automatically let customers know that their payment method on file is expired so that they can update it themselves before the next payment is due. **What do you dislike about Chargebee?** Honestly, I don't think that there is anything that I don't like about Chargebee from a user perspective. I don't use the Test version of the site and would like to not have it there if possible (I only use the Live version of the site). Also, while their customer service has been great in solving any issues that I've had, I have found it difficult to communicate with them (I would have to go through the bot first and then customer service wouldn't receive my responses for some reason when we had to converse back and forth via email). **What problems is Chargebee solving and how is that benefiting you?** It is automatically ensuring that my subscription customers are paying their invoices on time and that they are getting paid invoices/receipts. It also makes sure that the payment methods on file are all up-to-date. ### 10. Chargebee Retention is a great platform for subscription companies **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Chargebee?** We use Chargebee Retention platform only. We love how we can make customizable campaigns and have full admin control for different pages to show to stop customers from cancelling or pausing their subscription. We especially take advantage of the A/B testing capabilities and segmentation options. **What do you dislike about Chargebee?** Chargebee Retention is working on improving their UI and flow for some of the page creation experiences that are a little clunky. Additionally, we'd love to be able to push our Chargebee Retention data through Fivetran into our GBQ account to make some of the analystics that we do easier. **What problems is Chargebee solving and how is that benefiting you?** We use Chargebee Retention for creating cancel and pause deflect experiences on our site. It allows us to try different strategies on deflection and do testing and segmentation on different experiences to optimize the cancel page for all audiences, reasons for cancellation etc. It also allows us to identify different at risk audiences depending on how they interact with our chargebee pages. All of this without involving software engineers for the most part! ### 11. Chargebee: A Tale of Lies, Deceit, Loss of our Customer **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Chargebee?** Having your competitor use it as they will lose money and their customers. **What do you dislike about Chargebee?** Horrible Support. They don't even read the ticket and look up the customer before they answer. It takes them 3 days to reply with stock answer pulled from a macro and you spent 3 weeks to get the answer that you need. If they can't fix the problem, they called you bug a feature request even though they sold you a configuration that does not work. **What problems is Chargebee solving and how is that benefiting you?** We went with Chargebee to automate our subscription billing. It worked in the beginning but now it is a nightmare. **Official Response from Tanvi Manchanda:** > Thank you for sharing your feedback with us. We understand that you've encountered issues with our support, and we apologize for the inconvenience caused. We would love to connect with you to help resolve the issues mentioned in your review but because it was left anonymously we are not able to reach out directly. If you're open to it, please write to us at reviews@chargebee.com, and I will ensure your concerns are addressed promptly. ### 12. Best choice for SaaS in Europe **Rating:** 5.0/5.0 stars **Reviewed by:** Albert D. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Chargebee?** Chargebee has all the features that are needed to automate billing in Europe and is easy to set up. Best part is that you can start right away with the user interface and and connect it to the backend later. They also have a great startup plan! **What do you dislike about Chargebee?** When automating with zapier or make not all features are available through triggers. BUt that is not really a big deal if you are planning on integrating it properly anyway. **What problems is Chargebee solving and how is that benefiting you?** Automatically billing customers on any time frame is a breeze. Also not having to worry about the preferred payment option is great because Chargebee has thought about a bunch of those as well. ### 13. easy to use, fills a void **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Chargebee?** before I needed as lot more time to do the same things, it fills a void **What do you dislike about Chargebee?** It could be even easier to use and more intuitive, some passages are a bit confusing **What problems is Chargebee solving and how is that benefiting you?** it helps me have all the information about my association in one place, available in real time ### 14. Very good capabilities and UI **Rating:** 3.0/5.0 stars **Reviewed by:** Mathias K. | Founder / Chief Product Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2024 **What do you like best about Chargebee?** We found the UI and functions of managing a SaaS business with Chargebee very helpfull and good. **What do you dislike about Chargebee?** Despite their very great UI we encounted a sales rep who oversold it a bit. A prayer from our end is therefore to put more ressources into implementation and the technical aspect of customer aquisition for Chargeebee so they dont get alot of customers in their business who dont use their solution. **What problems is Chargebee solving and how is that benefiting you?** RevOps and Management ### 15. Using since 4 years! Most powerful subscription management software **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica F. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** Chargebee allows us to take complete control of the subscriptions and the customers from the portal, and this means we can make all the changes that our customers request through email/phone without needing the customer to get on the computer - changing credit card information, next renewal date, changing products, adding add-ons, creating a new subscription, modifying existing subscriptions, changing customer details... **What do you dislike about Chargebee?** The customer portal has many limitations, and it's not easy to customize. Additionally, their checkout box doesn't allow for multiple products - it works great with one subscription checkout. **What problems is Chargebee solving and how is that benefiting you?** Subscription management - our business is very unique - we rent equipments on a contract for 12 months and then customer is charged each month - Chargebee doesn't cancel the subscription if one of the monthly bill fails and this is good for us, as the customer always has time to come back and those all those pending invoices. ### 16. Amazing Recurring Paltform! **Rating:** 5.0/5.0 stars **Reviewed by:** Ruby P. | Finance Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** I've been using chargebee long time ago and I love it. The chargebee platform itself is amazing and I can say that it's easy to navigate. Especially I am in the finance department I can easyly checked it in the emai section to track the last notication sent. **What do you dislike about Chargebee?** Noting much more but I can say is when you are trying to set up an account it would take much time but I beleive it is part of creating a new subscription for a customer. But all over nothing much more. **What problems is Chargebee solving and how is that benefiting you?** You can easily manage the subscription while also ensuring that all posted and unpaid accounts are monitored. Another feature I like is that you can easily create a coupon when activating a subscription. Furthermore, because we have a subsidiary, we can easily include it in the invoice so the customer knows where they can make the payment or transfer. ### 17. A great way to manage payment plans for my product. **Rating:** 5.0/5.0 stars **Reviewed by:** Saqib A. | Social Media Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Chargebee?** The best thing about Chargebee is that you don't need to have a technical background to operate this tool. A layman could learn setting up chargebee in a few minutes. Secondly, all of their service is free until you reach a 100,000 mark on your aggregate earnings. Kudos to them! **What do you dislike about Chargebee?** Can't really think of anything. The platform fulfills my needs just fine for now.a **What problems is Chargebee solving and how is that benefiting you?** Before Chargebee, we used to get manual payments via Stripe from our customers and there was no defined way of managing the subscription plans. Chargebee made it pretty easier to create custom offers that we could share with our customers. ### 18. I don't need to be concerned about it **Rating:** 4.0/5.0 stars **Reviewed by:** José V. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Chargebee?** That it's something that it works very well and it's stable, we didn't have much issues with it and when we ask about something usually is on the docs or customer support can help **What do you dislike about Chargebee?** Something I don't like is the way some errors are reported, for example some web hooks we just receive an email and would be cool to be integrated with other tools like pager duty **What problems is Chargebee solving and how is that benefiting you?** It manages all the subscriptions of our users and also the payment. So we don't need to care about it, just making sure that the product is being fulfilled and follows the rules from chargebee ### 19. Works great for our business. Amazing documentation **Rating:** 5.0/5.0 stars **Reviewed by:** James B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Chargebee?** We needed to offer a lot of custom subscription options for our business and Stripe didn't offer as much as we need. We ended up building a custom project with chargebee instead. The API documentation was quite helpful, everything worked as expected. If you are familiar developing with Stripe then it should be no problem. **What do you dislike about Chargebee?** Chargebee is great but if you are not a developer you will have a hard time building something custom. **What problems is Chargebee solving and how is that benefiting you?** Chargebee is giving us a better way to manage our subscriptions. Stripe is great for one time purchases but if you need subscriptions then chargebee is much better ### 20. CHARGEBEE is a very usefull and intuitive platform **Rating:** 4.5/5.0 stars **Reviewed by:** Jeison G. | Head Of Opeations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Chargebee?** The flexibility to configure the plans, services, currency is really nice **What do you dislike about Chargebee?** If you are a small business, the price could be high and you will think the decision, but once you are there, the power of the tool is really helpful **What problems is Chargebee solving and how is that benefiting you?** The power of have my customers plans and subscriptions in automatic, included the service collection ### 21. Great system, no match in the Nordics **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Chargebee?** Ease of use is the best aspect of the product, as well as the automation capabilities. **What do you dislike about Chargebee?** No match for Nordic and German invoicing requirements meant we couldn't use the highest value functionality of chargebee. **What problems is Chargebee solving and how is that benefiting you?** Mainly automation. **Official Response from Tanvi Manchanda:** > Thank you for sharing your feedback about Chargebee. We believe our newly launched invoice customization - template builder can assist you with your requirements. However, we would like to learn more about your specific use case to find the best solution for you. Please send me a note at reviews@chargebee.com, and I can schedule a call with our product team to explore this further. ### 22. Powerful Tool with Excellent Suppot **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin H. | VP of Finance, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** The tool is flexible enough to handle our subscription plans. Also, the many integrations available make the connections between our books, sales tax, and payment processor. The support is also excellent. Anytime I have a question someone is available to help me in a timely manner. **What do you dislike about Chargebee?** The product is very powerful but since it is powerful it needs a lot of work to make sure that it is set up right. There are a lot of helpful FAQs but perhaps a more robust checklist on all the things you need done before you start would be helpful. **What problems is Chargebee solving and how is that benefiting you?** Primarily subscription billing and management. We want to handle our subscriptions from one place and have much of the work automated. That is what Chargebee helps us do. Also the many integrations are helpful since we do not need to do much manual reconciliation between systems. ### 23. Easy, efficient, reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Carrie S. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Chargebee?** Chargebee enables me to quickly look up customer accounts, add promotional credits when needed, create coupon codes for marketing programs, and more! **What do you dislike about Chargebee?** I wish I could find users more easily with first/last name. **What problems is Chargebee solving and how is that benefiting you?** It enables us to accurately look up customer accounts for product plan, billing, billing issues and more. ### 24. Streamlined our susbcription management **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2023 **What do you like best about Chargebee?** The user interface is great, easy to use, and clean. Its been a lot easier to manage various subscriptions since we started using Chargebee, and easy to keep track of changes, update details, send reminders, etc. **What do you dislike about Chargebee?** There is actually nothing I don't like about Chargebee, haven't felt limited in any way. Been a happy user of it over the years and have no plans of changing to a different tool. Of course, the initial setup or transfer might be work but that will be the case with any tool you choose. **What problems is Chargebee solving and how is that benefiting you?** We've been able to automate a lot of work we used to have to manually keep track of. It has been a big time saver but also things are less likely to fall through the cracks with a system like this in place. It has also made billing communication easier as it takes the human out of the equation and the emails sent to customers are automated. ### 25. Overall, I get results that are as expected **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Chargebee?** Ease of use, high degree of control, integration with accounting apps **What do you dislike about Chargebee?** Limited reporting package for regular plans, lack of reporting forms **What problems is Chargebee solving and how is that benefiting you?** Ease of selling subscriptions, integration with other applications, customization of tax policy ### 26. Great billing platform **Rating:** 4.5/5.0 stars **Reviewed by:** Joel M. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Chargebee?** Great product, which has been really helpful for managing our subscription **What do you dislike about Chargebee?** I think they could invest more in customer service. It's always a challenge with a rapidly growing company. However, the team are really helpful when you get through to them. **What problems is Chargebee solving and how is that benefiting you?** Managing a high volume of subscriptions ### 27. Chargebee is very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Chargebee?** Chargebee is very easy to use, even without any training or tutorials. The tool is very intuitive, so you always find the information you are looking for. It's great how easy it is to set up a new payment plan and to share it with your customers. **What do you dislike about Chargebee?** Sometimes the error messages about why a customer's payment hasn't suceeded aren't very informative and then I have to do further reasearch to understand what's the reason for the error. So clearer and more easily accessible error messages would be great. **What problems is Chargebee solving and how is that benefiting you?** Chargebee alows us to ensure our customers can make subscription payments with credit card payments. If we didn't have this option, we would either have to prepare invoices for the monthly subscriptions and couldn't accept card payments, which would be unfortunate. ### 28. Best Platform for subscription **Rating:** 5.0/5.0 stars **Reviewed by:** Hitesh M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Chargebee?** Chargebee became a very important part of my business as I have clients who pay on a monthly basis and I can not keep track of every client paying on time and the right amount. The Chargebee subscription feature did that for me. I have been using it for the last 8 months and am very happy with it. **What do you dislike about Chargebee?** Sometimes it shows a technical error when you try to edit the plan. **What problems is Chargebee solving and how is that benefiting you?** Monthly client subscription. It's helping me as now I don't have to check or send invoice to client to pay on time every month. ### 29. Bee Clean **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Chargebee?** Navigation menu organization, number of features, and ease of use. **What do you dislike about Chargebee?** Sometimes there's too much going on in terms of items displaying on the page. **What problems is Chargebee solving and how is that benefiting you?** Automatic subscription billing, dunning notices. ### 30. Great for subscription management, not so great for one-time product payments **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Chargebee?** I found Chargebee to be a versatile and powerful platform for subscription management that has made our subscription management processes smoother. The high degree of customizability ensures that we are able to precisely tailor Chargebee according to our business needs. The best part about Chargee has to be their support team. They are incredibly patient, helpful, and responsive! **What do you dislike about Chargebee?** We found Chargebee wasn't the right tool for one-time payments. At our organization, we handle one-time payments for products apart from subscriptions and unfortunately Chargebee doesn't have the right feature set to handle one-time payments for product or service orders. **What problems is Chargebee solving and how is that benefiting you?** Chargebee helps us implement streamlined processes for subscription management, ensuring a smooth experience for our customers. This has led to timely payments and increased revenue generation. ### 31. Great platform for any SaaS **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Chargebee?** Chargebee was really easy to integrate into our SaaS and it has worked great since then. It's very useful specially for generating EU VAT compliant invoices, capability of managing credit notes, custom subscriptions, dunning, etc It's also great for offering several payment methods such as card, paypal and direct debit **What do you dislike about Chargebee?** It would be useful to be able not generate an invoice until the renewal is paid. **What problems is Chargebee solving and how is that benefiting you?** Recurrent payments and VAT invoicing Pricing plans management Coupon management Emails to customers for subscription reminders and subscription management ### 32. Excellent billing and subscription management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Ben M. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Chargebee?** What I like most is it's ease of use and the constant improvement. I first started using Chargebee 3 years ago and it's genuinely improving every month. **What do you dislike about Chargebee?** The support at times can be frustrating. The support team often feel like they are reading directly from the help centre. However, that has improved a lot. **What problems is Chargebee solving and how is that benefiting you?** Chargebee has reduced the amount of development resources needed to implement a complex billing system with complex pricing requirements. We can easily apply discounts and have multiple different revenue streams through Chargebee. ### 33. Chargebee has been great, but sometimes we run into minor issues **Rating:** 4.0/5.0 stars **Reviewed by:** Talia N. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Chargebee?** Auto deposit payments are great and easy **What do you dislike about Chargebee?** You can charge all accounts in bulks and have to go do that indivdually **What problems is Chargebee solving and how is that benefiting you?** Auto deposit was one of our biggest concern and being able to let our customers know the can use AMEX ### 34. A reliable and growing product **Rating:** 3.5/5.0 stars **Reviewed by:** Ken C. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Chargebee?** The product is generally reliable and the support team is rather responsive to working things out. **What do you dislike about Chargebee?** Only if the integration (for CRM and data) covers more grounds and if the pricing is friendlier for SMBs. **What problems is Chargebee solving and how is that benefiting you?** Clarity on the revenue story. ### 35. Life Saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Chargebee?** Chargebee is super easy to use- I use it 100 times a day and it is so valuable to me! The commuication with our clients is great. The emails it sends out and reminders have been very helpful to our staff. The customer support is super quick to repsond and always gets to the bottom of any problem I have. **What do you dislike about Chargebee?** I wish you could unexpire quotes that have expired. **What problems is Chargebee solving and how is that benefiting you?** Automating Billing for our software. ### 36. Chargbee helped to automate our processes **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Chargebee?** Integration into Sales applications (e.g. Hubspot) which enables us to create a self-serve customer purchase process. **What do you dislike about Chargebee?** With any automation - sometimes triggers duplicate invoices if we have to intervene manually for customers. **What problems is Chargebee solving and how is that benefiting you?** Solved the challenge of issuing and mantaining invoices. With the Chargebee <> Hubspot integration, we are able to automatically issue invoices and have these rollover at the end of each period. This is great from a customer and internal operations perspective. ### 37. Great solution for subscription based charges! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Chargebee?** Fantastic subscription management Easy to use Customer support is excellent. Problems are solved quickly. Great features Help database is extremely comprehensive and easy to understand **What do you dislike about Chargebee?** Not sure I can think of any downsides, just a great product for what I require. Maybe the only downside is the reduced functionality on a phone - some features are not included on the phone browser environment. Maybe an app for mobile device would be good! **What problems is Chargebee solving and how is that benefiting you?** I don't currently have any problems - all is working well. Problems I have had in the past are mainly due to just not knowing exactly how to do something. Chargebee has taken all the hassle out of subscription management for me - just so easy! ### 38. Subscriptions Made Simple **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Chargebee?** Chargebee is intuitive to use. The dashboard provides a clear and concise overview of critical revenue metrics. It is easy to set up and manage subscriptions. **What do you dislike about Chargebee?** While Chargebee offers support, it takes some time to receive assistance. Also, I feel the quality of support can be improved. **What problems is Chargebee solving and how is that benefiting you?** Managing subscriptions, collect payments and track revenue metrics ### 39. Great recurring revenue billing system **Rating:** 3.5/5.0 stars **Reviewed by:** Chelsea T. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2023 **What do you like best about Chargebee?** Easy to use, good support, gets the job done, quick to explain features **What do you dislike about Chargebee?** Very expensive, reporting is limited - sometimes hard to get basic info needed **What problems is Chargebee solving and how is that benefiting you?** Charging customers every month for subscription ### 40. ChargeBee is the subscription billing solution I've been looking for **Rating:** 5.0/5.0 stars **Reviewed by:** Adam E. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Chargebee?** The myriad of options and configurations avilable along with a robust API allows me to use ChargeBee as a flexible tool for various application development needs. **What do you dislike about Chargebee?** There are some configurations that have been challanging to accomodate because of the inherint structure of ChargeBee. For instance, one time billing isn't something it does particularly well. **What problems is Chargebee solving and how is that benefiting you?** We were looking for an affordable and robust subscription solution that had more configuration options and management tools than something like Stripe. ### 41. Recommended to get started, if you have some extra time you can probably look elsewhere **Rating:** 4.0/5.0 stars **Reviewed by:** Cristian N. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Chargebee?** Chargebee handles a lot for you and provides you with scripts to include in your code that enable integrations in a matter of seconds (from checkout to manage subscriptions and everything UI-wise). **What do you dislike about Chargebee?** Their internal UX is not the best. It can be pretty complicated to understand initially and get started. **What problems is Chargebee solving and how is that benefiting you?** It allowed us to integrate subscriptions billing and management in our SaaS without the need of writing pretty much any code. ### 42. Chargebee Thoughts **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Chargebee?** I like how the interface is super easy to navigate and understand. The information doesn't look cluttered so it's easy to see what you need to see. **What do you dislike about Chargebee?** I don't like that we need to use a third party vendor to set up our subscriptions properly. Not sure if this is a chargebee issue or not. Other than that I am pretty happy with using Chargebee. **What problems is Chargebee solving and how is that benefiting you?** Helps us manage our subscriptions well ### 43. Easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Marisa R. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Chargebee?** I can find the client information that I need relatively easy and quickly. **What do you dislike about Chargebee?** Customers find it confusing to update their payment method. **What problems is Chargebee solving and how is that benefiting you?** Being able to bill customers via cc in one portal. ### 44. One of most user friendly platforms **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Chargebee?** Onboarding experience was very thorough and helpful. Their tech support is based in India but available whenever you need. Out of the box reporting is good. Plan set up is super easy. When there are bugs, they are fairly quick to respond. **What do you dislike about Chargebee?** Integration with Hubspot needs work re: sync errors, deal creation, mapping data to the right fields, etc. Can only build 3 custom reports with our current plan which is higher level plan. The out of the box checkout and self serve tool could use some more flexibilty in customizing aesthetics, size, etc. **What problems is Chargebee solving and how is that benefiting you?** The customer experience with managing their own subscription is a significant improvement over our prevous platforms. Reporting is insightful. ### 45. Chargebee's a PITA, and I don't mean the bread... **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2023 **What do you like best about Chargebee?** As a product-led growth leader in a B2B SaaS company, I've had high hopes for Chargebee, given its positioning as a comprehensive billing solution. One thing I genuinely appreciate about the platform is the range of integrations it offers with other software services. It's quite impressive and does provide some level of versatility for businesses like ours that rely on multiple tools. **What do you dislike about Chargebee?** While Chargebee touts itself as a powerful tool, my experience with it hasn't been all sunshine and rainbows. Frankly, I've found Chargebee to be a pain in the... well, you know. I'll break it down into a few key points. First the complexity. As someone coming from a background using Stripe Billing, I was astounded by the steep learning curve and time-consuming setup required for Chargebee. It demands significant effort to configure and maintain, which translates into resources that we could have allocated to other growth initiatives. Second, the user interface leaves a lot to be desired. The dashboard feels cluttered and convoluted, making locating the functionalities I need difficult. In comparison, Stripe Billing is a breath of fresh air with its intuitive UI. Lastly, the pricing structure can be pretty unfriendly. It seems like extra costs are lurking around every corner. Add-ons, month-to-month billing, and even some essential functions add up quickly, often to a discouraging total. I can't give Chargebee more than a 4/10 when recommending it to friends or colleagues. Unfortunately, in seeking simplicity and ease of use while also tackling the complexities of billing and subscriptions, I believe there are better options for B2B SaaS companies. **What problems is Chargebee solving and how is that benefiting you?** 1) Subscription management: Chargebee streamlines the process of managing various subscription plans by providing a platform where you can create, modify, or cancel subscriptions as needed. This can help organize subscription tiers and handle customer subscriptions with minimal fuss, but as I mentioned earlier, it comes with a steep learning curve. 2) Invoicing and billing: The platform automates invoice generation which, in theory, saves time and reduces human errors. However, as previously mentioned, the complex setup and UI can hinder the efficiency of this feature. 3) Tax management: Calculating taxes for different countries can be a real headache. Chargebee offers an automated tax calculation feature for global billing, which considers different tax regulations and rates. This is a notable benefit and one less burden for our team, yet it doesn't overshadow the platform's overall complexity and inefficiency in other areas. 4) Reporting and analytics: Chargebee provides insights and reports on revenue, subscriptions, churn rates, and more. This can be valuable for tracking business performance and guiding data-driven decisions, but the same information can often be obtained through other platforms—platforms that may be less cumbersome to navigate. In summary, while Chargebee does address some essential challenges in the billing and subscription space, the benefits it offers, in my experience, have been overshadowed by the complexities and frustrations of using the platform. Since the whole point of adopting a new system is to streamline processes and achieve efficiency, I find it challenging to appreciate the platform's benefits entirely. ### 46. Seamlessly connects sales to accounts **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew D. | Andrew Dally, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Chargebee?** Even as just an offline operations tool not linked to our SAAS, it definitely speeds up the entire billing process and allows for our sales reps to independently setup recurring or one-off bills for our clients without the need of an accounts resource. Synchronising with our accounts package, Xero, is fairly straight forward also. **What do you dislike about Chargebee?** Haven't yet integrated it into our SAAS platform due to shortage of development time. The time taken to integrate could be used to develop our own bespoke billing within our software. **What problems is Chargebee solving and how is that benefiting you?** Granting access to our accounts package to staff is not an option for us so Chargebee allows us to have a middle-ground between the two. Also massively reduces the time taken to chase payment/PO. ### 47. Chargebee review by Ops **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Chargebee?** Chargebee is an inpromving tool, many features have been brought to the product since we started to use it. It's also very reliable and serve its mission very well **What do you dislike about Chargebee?** Coupon management on subscription is hard to understand sometimes **What problems is Chargebee solving and how is that benefiting you?** Chargebee is handling the billing of our subscriptions and manage our subscriptions ### 48. Incredibly powerful subscription management platform with plenty of room to grow **Rating:** 4.5/5.0 stars **Reviewed by:** Stefan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Chargebee?** The solution is highly scalable. You can use just a few features to initially start out, but as you grow, your needs with grow as well. With Chargebee, you never have to switch platform as they offer so many features that you have everything you need to grow. **What do you dislike about Chargebee?** It can get very pricy over time. If you have high ARPA, the overage charges can accumulate quite a bit. But this is true for most SaaS solutions as you scale up. **What problems is Chargebee solving and how is that benefiting you?** Before Chargebee, we were manually writing monthly invoices and manually doing revenue collections which used up a lot of admin time. Now, everything is completely automated through Chargebee. ### 49. The de-facto subscription management platform **Rating:** 4.5/5.0 stars **Reviewed by:** Erik A. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** The full service experience. It takes care of customers, card management, tons of payment providers, and a powerful admin tool with tons of customisation. Support answers really quickly as well when questions do come up. **What do you dislike about Chargebee?** If they don't have an integration you're kinda stuck needing to have both a chargebee integration, and custom. I might actually be wrong, since they have a very powerful API. One downside is that they have certain ways of seeing things that doesn't always match with our expectations. **What problems is Chargebee solving and how is that benefiting you?** Subscription management, using their hosted checkout form (which is great). Main problem is combining multiple payment processors into one simple integration. They also manage recurring billing, reminder e-mails, VAT, and more. ### 50. A delight to use after you get used to Chargebee's terminology **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Chargebee?** I use Chargebee every weekly to manage our SaaS subscriptions and to pull reports. I found it to be a reliable and user-friendly platform. The interface is intuitive and easy to navigate, and the automation capabilities through its API are impressive. **What do you dislike about Chargebee?** However, there are a few areas where Chargebee could improve. One issue is confusing terminology, especially for non-native English speakers. For example, terms like Tiered, Stairstep, and Volume pricing models can be confusing, which may cause confusion and difficulty for some users. Another issue is the learning curve associated with the RevenueStory dashboard. While it is a powerful tool for analyzing subscription data, there is a bit of a learning curve to understand how to use it effectively fully. For example, if a user wants to see "Net MRR Growth" not per month but per week, they must completely re-add the metric from Metric Explorer. Finally, when a customer upgrades to a higher-tier subscription plan, Chargebee requires canceling the old subscription and creating a new one under the new plan. This can result in RevenueStory showing a cancellation MRR plus new MRR instead of flagging it as an upgrade. This behavior can be frustrating for users, and it would be beneficial if Chargebee could offer a way to change it. Overall, Chargebee is a reliable and powerful subscription management software that provides users with excellent automation capabilities and a user-friendly interface. While there are some areas where it could improve, I would happily recommend Chargebee to others. **What problems is Chargebee solving and how is that benefiting you?** Chargebee helps us keep an overview of our subscriptions, our plans, as well as our billing. Additionally, it is our source of truth for any MRR-analytics-related data. ## Chargebee Discussions - [What is Chargebee and what does Subscription Billing mean?](https://www.g2.com/discussions/chargebee) - 1 comment, 3 upvotes - [Do you charge separately for every site that I create in Chargebee?](https://www.g2.com/discussions/site-fees) - 1 comment, 1 upvote - [Why should I use Chargebee instead of building my own billing system?](https://www.g2.com/discussions/billing-system) - 2 comments, 1 upvote - [What is Chargebee used for?](https://www.g2.com/discussions/what-is-chargebee-used-for) - 1 comment - [How do you handle a subscription?](https://www.g2.com/discussions/how-do-you-handle-a-subscription) - 1 comment - [View Chargebee pricing details and edition comparison](https://www.g2.com/products/chargebee/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+11%3A04%3A33+-0500&secure%5Bsession_id%5D=2a3c01f5-e5b5-43bf-acc1-662a8eb7ac22&secure%5Btoken%5D=d08c442e3502d5ffa1caa4021a40e0b947405b6fcb731385fd430835a941585c&format=llm_user) ## Chargebee Integrations - 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[Vitally](https://www.g2.com/products/vitally/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [WordPress PHP7.4](https://www.g2.com/products/wordpress-php7-4/reviews) - [Workforce.com](https://www.g2.com/products/workforce-com/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Chargebee Features **Billing and Payments** - Payment Terms - Personalized Billing - Custom Pricing **Billing** - Automation - Consolidation - Adjustments - Blacklisting **Revenue Recognition** - Revenue Types - Revenue Allocation - Reclassification - Compliance - Scheduling **Bill Generation** - Templates - Digital Billing - Recurring Billing **Order Management** - Opportunities - Order History - Upsell & Cross-sell - Renewals **Data Management** - Updating - Data cleansing - Integration **Usage Metering - Usage-based billing Software** - Metering engine - Data extraction/ingestion - Analytics/reporting **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Revenue Recognition** - Usage Tracking - Deferred Revenue - Revenue Accrual **Dunning** - Collections - Dispute Management - Escalation **Revenue Performance** - Customer Performance - Contract Performance - Revenue KPIs - Pricing & Discounting - Offering **Bill Processing** - Consolidation - Batch Invoicing - Management **Products & Plans** - Packages - Multi-part Deals - Plan Changes - Bundles **Analysis** - KPIs - Dashboards - Segmentation - Revenue Optimization **Bill Generation - Usage-based billing Software** - Templates - Digital Billing - Usage Billing **Revenue Optimization** - At-Risk Customers - Offer Optimization - Customer Churn - Revenue Forecasting **Performance** - Packages - Discounts - Plan Changes **Revenue Optimization ** - Forecasting - Promotion Programs - Pricing Optimization - Re-evaluation **Integration** - Accounting - Payments - ERP **Pricing** - Standard Price - Discounts - Optimization **Bill Processing - Usage-based billing Software** - Consolidation - Batch Invoicing - Management **Agentic AI - Subscription Analytics** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Integration** - ERP and Accounting - Sales and Marketing - Quote-to-Cash - APIs **Reporting** - Dimensions - Deferred Revenue - Revenue Recognition **Revenue Management** - Automation - Consolidation - Adjustments - Billing Types **Integration - Usage-based billing Software** - Accounting - Payments - ERP **Agentic AI - Billing** - Autonomous Task Execution **Integration** - Payments - Accounting - CRM & Sales **Agentic AI - Subscription Billing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning **Agentic AI - Subscription Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making ## Top Chargebee Alternatives - [Zuora](https://www.g2.com/products/zuora-zuora/reviews) - 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