--- title: Chargebee Reviews meta_title: 'Chargebee Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 986 reviews by the users' company size, role or industry to find out how Chargebee works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 986 scale: '5' date_modified: '2026-07-25' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Chargebee Reviews **Vendor:** Chargebee **Category:** [Subscription Management Software](https://www.g2.com/categories/subscription-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 986 ## About Chargebee Chargebee is the billing and monetization platform built for the AI economy. From fast-scaling startups to global enterprises, we help companies capture, optimize, and scale revenue — no matter their GTM strategy or pricing model. Whether you’re experimenting with usage-based pricing, launching AI-powered products, or expanding globally, Chargebee gives you the flexibility and automation to grow with confidence. Chargebee is trusted by businesses of all sizes, including Zapier, Freshworks, DeepL, Condé Nast, and Pret A Manger, and is proud to have been consistently recognized by customers as a Leader in Subscription Management on G2. To learn more about how Chargebee can help unlock and maximize revenue growth, visit Chargebee.com. ## Chargebee Pros & Cons **What users like:** - Users appreciate the **ease of use** of Chargebee, noting its user-friendly interface and efficient billing management. (146 reviews) - Users value Chargebee's **comprehensive subscription management features** , enhancing efficiency and productivity in their business operations. (109 reviews) - Users praise the **exceptional customer support** at Chargebee, noting prompt responses and helpful resolutions to inquiries. (105 reviews) - Users appreciate the **user-friendly billing management** of Chargebee, enhancing efficiency in payment and subscription handling. (92 reviews) - Users value the **seamless integrations** of Chargebee, enhancing automation and making billing processes efficient and smooth. (71 reviews) - Users appreciate the **robust and customizable features** of Chargebee, enhancing their SaaS business management effectively. (68 reviews) - Users appreciate the **easy integrations** offered by Chargebee, seamlessly connecting with various payment gateways and accounting software. (62 reviews) - Payment Processing (53 reviews) - Automation (49 reviews) - Customer Management (47 reviews) **What users dislike:** - Users face challenges with **limited customization** options and a steep learning curve for essential features in Chargebee. (42 reviews) - Users experience **poor customer support** with Chargebee, leading to delays and unresolved issues during critical processes. (42 reviews) - Users experience **access limitations** with Chargebee, facing issues that disrupt workflows and hinder development processes. (38 reviews) - Users find Chargebee **expensive** , especially with high costs for advanced features and essential reporting needs. (32 reviews) - Users find the **missing features** in Chargebee frustrating, leading to confusion and inefficiencies in their workflow. (32 reviews) - Users notice **feature limitations** in Chargebee, particularly in customization options and automated integration processes. (31 reviews) - Users report severe **billing issues** with Chargebee, including accidental deletion of customer payment tokens leading to major revenue losses. (30 reviews) - Users find Chargebee's interface to be **not intuitive** , complicating navigation and quick access to crucial information. (30 reviews) - Users often face **integration issues** with Chargebee, complicating setup and limiting functionality across various platforms. (26 reviews) - Users find **access restrictions** frustrating, particularly when adjusting existing subscriptions or enabling certain features. (24 reviews) ## Chargebee Reviews ### 1. Responsive support, great service, and a flexible/reliable product! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan B. | Chief Operating Officer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Chargebee?** Chargebee's team has been incredibly helpful in getting our billing system set up. The solution is extremely flexible and customizable, which is exactly what we need as an early-stage startup. Their support staff is kind, responsive, and quick to find solutions that work best for us. Highly recommended! **What do you dislike about Chargebee?** There's a bit of a learning curve to getting started. Some elements of the configuration are a little complex to understand initially, but as mentioned above, whenever we've hit roadblocks, their support team has been quick to respond or hop on a call to make sure we can get unstuck as soon as possible. **What problems is Chargebee solving and how is that benefiting you?** We're an early-stage SaaS startup that needed a high-quality, easy-to-use billing solution and Chargebee has been the perfect fit! As our products and pricing have evolved, Chargebee has been able to evolve alongside us. Our customers have also had no problems navigating the billing portal to get invoices, adjust billing details, etc.--as a small team, these kinds of self-serve solutions are exactly what we need! **Official Response from Hari P:** > Hi Ryan, Thanks a ton for taking the time to leave your review! We're thrilled to know your experience with the product and support, and that your customers like the self-serve portal. We're here to support you throughout your scaling journey, so never hesitate to drop a line if you need a hand. Cheers, Harikrishna | Team Chargebee ### 2. Comprehensive Subscription Management **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Chargebee?** Chargebee offers a comprehensive and provides a good user interface. The reporting function **What do you dislike about Chargebee?** webhook is constantly breaking and not being updated enough **What problems is Chargebee solving and how is that benefiting you?** all in one subscription platform management ### 3. Streamlined subscription and billing management with low overhead and high configurability **Rating:** 4.5/5.0 stars **Reviewed by:** 🧠 Sridhar R. | Advisor & Board Member, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Chargebee?** Several processes of subscription product configuration and billing are automated in Chargebee. **What do you dislike about Chargebee?** Actually, nothing much from a business operations standpoint. **What problems is Chargebee solving and how is that benefiting you?** Subscription management Product catalog and pricing Discounting, addons and coupons Invoicing Online payment With these, the team is more productive, has lower overheads to manage and can focus on business issues ### 4. Subscription management made simple **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Chargebee?** User-friendly interface and integration capabilities. **What do you dislike about Chargebee?** We are a small online school so their is a degree of complexity and learning curve for our team that is a pain point. **What problems is Chargebee solving and how is that benefiting you?** Automated billing and subscription managment ### 5. Great Saas billing software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2022 **What do you like best about Chargebee?** - Chargebee is a SaaS software billing portal where you can keep track on all of your customers who are subscribing to your product - easy search option - All the details visible in one page **What do you dislike about Chargebee?** - sometime it's difficult to get details of one customer through the product instance ID, and we need to search multiple time in customer and subscription section - Can not search through email ID **What problems is Chargebee solving and how is that benefiting you?** - It's very easy to get customer details through the portal of Chargebee - We can also quickly follow up on payments due - generate invoices - Activate the account ### 6. Easy to use billing management for startups **Rating:** 5.0/5.0 stars **Reviewed by:** Jason B. | Co-Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2022 **What do you like best about Chargebee?** Chargebee is an integral part of our billing management system and working with their team has been a great experience. They understand the challenges (and needs) of startups and we're looking forward to working with them in the years ahead! **What do you dislike about Chargebee?** We don't have any complaints at this time. **What problems is Chargebee solving and how is that benefiting you?** Building a startup is a fluid and dynamic process. Chargebee makes it easy to manage multiple subscription billing plans and gives you flexibility to change as the business grows. ### 7. Extremely Slow Customer Support **Rating:** 0.0/5.0 stars **Reviewed by:** Igor L. | Co-Founder, CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2022 **What do you like best about Chargebee?** Clean and nice looking interface. But mostly frustrated. **What do you dislike about Chargebee?** Customer support is painfully slow to resolve issues. Reports generated are inaccurate, and the incompetence of customer support to resolve issues is causing internal setbacks and missed deadlines. **Recommendations to others considering Chargebee:** Really difficult to customize and get accurate numbers when you have more than 1 pricing option. Reports generated are regularly broken and on top of that Customer Support is painfully slow / incapable of resolving issues. **What problems is Chargebee solving and how is that benefiting you?** Supposedly keeping track of our recurring payments **Official Response from Hari P:** > Hi Igor, Thanks for sharing your feedback. I believe our team has reached out to you post this review and has addressed your feedback. Feel free to drop an email to support@chargebee.com if you have more questions. Thanks, Harikrishna | Team Chargebee ### 8. Easy to use subscription billing platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** Easy management of subscriptions and payments. Quite an intuitive saas platform and interface **What do you dislike about Chargebee?** Customer service and overall responsiveness could be improved in my opinion **What problems is Chargebee solving and how is that benefiting you?** Helps us automate monthly subscriptions (payments and billing) ### 9. One of the best revenue management platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Chargebee?** Billing management and management of recovering lost payments is fairly easy and straightforward. **What do you dislike about Chargebee?** Nothing so far. It seems to server all our needs. **What problems is Chargebee solving and how is that benefiting you?** Managing revenue-related stuff is pretty seamless with Chargebee. ### 10. I use it for data clarification. **Rating:** 4.5/5.0 stars **Reviewed by:** Courtney S. | Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Chargebee?** The detailed information listings on the customer page including payment history. **What do you dislike about Chargebee?** I do not dislike anything that I have to work with in Chargebee. **What problems is Chargebee solving and how is that benefiting you?** It verifies the information in another software we use with more detailed information regarding their subscription history. ### 11. Awesome features and quick support **Rating:** 5.0/5.0 stars **Reviewed by:** Rajeev M. | Technical Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2022 **What do you like best about Chargebee?** We are using Chargebee at Kommunicate.io for Subscription management. We are able to achieve all our use cases from plan creation, variable pricing, add-ons, etc using Chargebee. The features like consolidated Invoicing, calendar billing, and backdating subscriptions are very helpful. It provides a test environment where you can implement use cases first and use the same in your production environment. Chargebee automates a lot of the processes. Ready to use portal has saved a lot of development time for us. Support is quick and helpful. Highly recommend it. **What do you dislike about Chargebee?** Some features that are present in your plan are not auto enabled, you need to contact support to get it enabled from the backend. **What problems is Chargebee solving and how is that benefiting you?** The features like plan creation, variable pricing, add-ons, consolidated Invoicing and backdating subscriptions helped us a lot. **Official Response from Hari P:** > Hi Rajeev, Thank you so much for taking the time to review! We're glad to know you're able to save development hours and accommodate your diverse use cases with Chargebee. Feel free to write to us at support@chargebee.com for any questions you have. Cheers, Harikrishna | Team Chargebee ### 12. Does its job **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** Subscription auto bills each month, that is very helpful **What do you dislike about Chargebee?** Subscriptions get automatically canceled after failed attempts to charge **What problems is Chargebee solving and how is that benefiting you?** Subscription billing from a variety of partners ### 13. Solid subscription software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** Ability to export data in a robust matter **What do you dislike about Chargebee?** Needs a Salesforce integration to make best use of the data **What problems is Chargebee solving and how is that benefiting you?** Helping the client manage subscriptions ### 14. Help you scaling your business with control **Rating:** 5.0/5.0 stars **Reviewed by:** Mathias T. | Chief Strategy Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2022 **What do you like best about Chargebee?** Easy to use, support, dunning and currency support. **What do you dislike about Chargebee?** Nothing really. Some more flexibilities, but I know they exist in the higher tiers. **What problems is Chargebee solving and how is that benefiting you?** Control all our subscriptions. ### 15. Accountant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** Ease of use, reporting, sync into QBO and revenue reconciliation **What do you dislike about Chargebee?** nothing, I love everything about Chargebee **What problems is Chargebee solving and how is that benefiting you?** Revenue recognition and subscription management ### 16. Great tool for subscription billing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Chargebee?** Chargebee is a great tool for subscription billing! Helps automate invoicing and collecting payments. I like the respoinsiveness of support and that they keep improving the portal. **What do you dislike about Chargebee?** Some of the settings menus aren't super intuitive. I think that could be simplified a little. And I'd love the ability to send invoices from a mobile browser (or an app, ideally) and to import usage automatically or using a zapier-type integration instead of csv files. **What problems is Chargebee solving and how is that benefiting you?** Helping us manage subscriptions and payments in house instead of having to communicate with different vendors for different software offerings. It has been invaluable having more access to subscription data. ### 17. Flexibility **Rating:** 3.5/5.0 stars **Reviewed by:** Homer P. | Ops and Support Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Chargebee?** Ease of use, good integrations with API and webhooks **What do you dislike about Chargebee?** It should have more options regarding payments and dunning **What problems is Chargebee solving and how is that benefiting you?** We are using chargebee to suscribe our customers and control their payments. ### 18. integrates well with our product's platform, scalable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2022 **What do you like best about Chargebee?** if you're regular to the product, UI is pretty easy. Making changes to account's data is easy, and we have many plans so it allows robustness **What do you dislike about Chargebee?** it takes a pretty annoying learning curve to adjust yourself into what exist where **What problems is Chargebee solving and how is that benefiting you?** we manage our own product's plans through Chargebee. It's scalable and robust, and integrates well ### 19. So far it's been really malleable with our system. weve been able to integrate it with ease **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Chargebee?** It's easy UI, and the test site has been helpful **What do you dislike about Chargebee?** Sometimes i find it difficult to navigate to certain areas, the search function can be a bit hit and miss too **What problems is Chargebee solving and how is that benefiting you?** It's helping us keep our customers subsxriptions intact as well as making sure the information from chargebee is being brought over to our live system. ### 20. Stay Away!!! if you want to understand your numbers, or ever need support **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2021 **What do you like best about Chargebee?** Does the basic invoicing and subscription management well. Good search function Solid API functionality that the engineers can handle **What do you dislike about Chargebee?** Support is terrible. Instant chat with delayed responses, no ability to monitor numerous requests. Inconsistent answers from the various agents. Revenue recognition on a Credit Note does not match the underlying invoice meaning the recognized revenue is always wrong. Reporting - Limited ability to pull reports by both local and converted currency. The limited time frame on reports (only go back 2 years for some) - This is 2021 - MRR is provided on a daily basis (even if it is a monthly amount paid upfront for a year) and is incorrect with many business uses **Recommendations to others considering Chargebee:** Be warned. It appears such a simple system, but the limitations and lack of support and reporting will cause a huge amount of time to rectify **What problems is Chargebee solving and how is that benefiting you?** it enables us to invoice. It does not enable us to run the core metrics and we are spending a huge amount of time redoing everything in excel because chargebee does not provide accurate metrics/ underlying methodology. **Official Response from Hari P:** > Hi there, Thanks for taking the time to leave a detailed review. It'd be really helpful if we could get in touch with you to learn more about your feedback on revenue recognition and the reports. Please reach out to cx@chargebee.com from your registered email address so that we can take it forward. Thanks, Harikrishna | Team Chargebee ### 21. Ideal for subscription businesses. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Chargebee?** Customers can update their own billing information and/or contact information securely online. **What do you dislike about Chargebee?** I'm pretty satisfied, but I would like some additional features that fit my specific business needs. **What problems is Chargebee solving and how is that benefiting you?** Automatic e-mail notifications really save me time by not having to notify a customer that their payment was declined. ### 22. Chargebee is great for service providers, and copywriters that want to offer monthly services. **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua V. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2020 **What do you like best about Chargebee?** What I like best about chargebee is that if you are a copywriter, or service provider they offer a free method to easily get started offering your monthly services. You don't get all of the premium options, but you get enough to get started and go quite far. I also like the fact that your customers will have their own client portal, where they can cancel their subscription without you manually having to process their request if you choose to allow them. You also get amazing email automations for free, and zapier integration. Premium has a lot more, but the free offer is actually usable to get you started. **What do you dislike about Chargebee?** The only thing I dislike about chargebee is their new checkout page design. Yes it works great and is super modern, but for more complicated services the traditional style checkout, where you can post customer testimonials, and more copy is better in my opinion. I also wish checkout would only show the paid trial price instead of the total amount the customer will be charged if they continue their paid trial to a full subscription. I like to do $1.00 7 day trials. I only want the customer to see $1.00 on the check out page. Not $101 dollars which is the full amount if they continue after the trial. It confuses people. I wish they would make doing paid trials more streamlined. Setting them up is a bit complex. **What problems is Chargebee solving and how is that benefiting you?** I wanted to offer a monthly coaching service along with my done for you copywriting offer. Some customers can't afford to hire a copywriter. However, they can afford monthly coaching to help them write better copy over the phone, or via zoom. With chargebee I was able to setup my SOS Coaching offer. I used a combination of wordpress, elementor, and chargebee to set it up. It works well with my setup. And all of this was available on their free plan as well. Their paid plan offers more. But free is doable for starting out with a monthly service. ### 23. Updates coming regularly and very good customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Mikko K. | Lead architect & Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Chargebee?** Versatile features and the customer service answers fast for all kinds of questions. **What do you dislike about Chargebee?** When we started using Chargebee we were missing best practice guides for our quite complex setup. New features solved all of the problems we had in the beginning. **What problems is Chargebee solving and how is that benefiting you?** Chargebee solves our complex SaaS subscription and taxing management. The new Entitlements feature makes it easy to test new kinds of pricing models. ### 24. Very intuitive and hasslefree UI. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Chargebee?** Very intuitive UI. Its very easy to find and use the options within the application. **What do you dislike about Chargebee?** everything is good as the UI is very good and things are self explanatory. **What problems is Chargebee solving and how is that benefiting you?** All the payments details are easily available within the appication. ### 25. We switched over to another provider + they never paid me for my initial review **Rating:** 0.0/5.0 stars **Reviewed by:** Charlie B. | Co-Founder & COO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2021 **What do you like best about Chargebee?** It was helpful for invoicing flexibility for design and an initial payment gateway but we soon upgraded to a different platform that had better functionality. **What do you dislike about Chargebee?** It didn't have the key features we wanted for membership capabilities. The team also offered me a $25 amazon voucher to write a review which I did and then after asking a few times they never sent this across **Recommendations to others considering Chargebee:** Their starter package is generous and gives startups a great opportunity to really road test the software before committing to fixed monthly prices. **What problems is Chargebee solving and how is that benefiting you?** It allowed us to quickly add recurring billing, monthly invoices, add-on's and unique discount codes to our website. **Official Response from Hari P:** > Hi Charlie, Thanks for taking the time to share your feedback. We're sorry to know your experience with Chargebee wasn't good. We try to provide the best experience to our customers and we take your feedback seriously, and we have reached out to you via email to discuss further and understand how we can help you. Feel free to respond to the email so that we can take it forward. ### 26. Great solution for any SaaS product **Rating:** 5.0/5.0 stars **Reviewed by:** Jean-Rene A. | Propriétaire, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Chargebee?** Flexible solution that's not overly complicated to integrate into your own product. **What do you dislike about Chargebee?** Fairly expensive, since the starter (free) tier doesn't allow access to a few key features needed. **What problems is Chargebee solving and how is that benefiting you?** Developing an entire account/billing portal is time consuming and this solution helps the time to market. ### 27. It was kind of flawless.. we were able to recieve payments in dollar as well as inr. (Using stripe) **Rating:** 5.0/5.0 stars **Reviewed by:** Ritesh K. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Chargebee?** Time Machine on test mode Proper reports **What do you dislike about Chargebee?** No support for Razorpay, which they have recently started to support. Their payment pending mode and dunning combination was mismanged a bit. **What problems is Chargebee solving and how is that benefiting you?** Subscription and auto renewal + auto charging the credit cards. ### 28. Love Chargebee **Rating:** 5.0/5.0 stars **Reviewed by:** Moises J. | Co Founder at Vert.run, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2022 **What do you like best about Chargebee?** Dashboards, revenue charts and easy-to-understand reporting **What do you dislike about Chargebee?** The dunning system is not great, and the unpause-auto charge for subscriptions **What problems is Chargebee solving and how is that benefiting you?** Managing subscriptions for our web application ### 29. Good and easy to use subscription management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2022 **What do you like best about Chargebee?** Chargebee is easy to integrate, provides a clear UI for managing subscriptions and helps with top level reporting for subscriptions. **What do you dislike about Chargebee?** Customisation of reports across subscriptions and invoices. **What problems is Chargebee solving and how is that benefiting you?** Automating the subscription workflow. It reduces our manual efforts in managing critical applications. ### 30. Great for subscription management **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2022 **What do you like best about Chargebee?** Chargebee was a great subscription management tool for our customers and team members. The automated accounts receivable notifications helped us to keep cash coming in the door. **What do you dislike about Chargebee?** Chargebee's reporting (Rev Rec, Deferred Rev, etc.) did not follow best practices and created a lot of friction in our strategic planning processes. We ultimately left to find a solution that can do both! **What problems is Chargebee solving and how is that benefiting you?** Managing customer renewals and invoicing terms had been a challenge for our team. Chargebee helped us close the gaps and increase our NRR and reduce our customer churn. ### 31. Good software **Rating:** 5.0/5.0 stars **Reviewed by:** Kamil K. | PM, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2022 **What do you like best about Chargebee?** Chargebee is quite easy to use. I am speaking from the user side (not the admin). I use the module for subscriptions statistic also. **What do you dislike about Chargebee?** 1. Some features are difficult to find in this software. **What problems is Chargebee solving and how is that benefiting you?** Chargebee helps us with the management of subscriptions ### 32. Love Chargebee! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Chargebee?** Chargebee is very simple to use, and reporting feature is amazing! **What do you dislike about Chargebee?** Not aligned with some accounting standards (ex: revenue recognition) which means our team has to manually reconcile things at month end each time **What problems is Chargebee solving and how is that benefiting you?** Ability for us to manage subscriptions easily ### 33. Don't respect their customers, don't even bother to reply & incorrect calculations **Rating:** 0.0/5.0 stars **Reviewed by:** Olga B. | Business Development Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2020 **What do you like best about Chargebee?** Eady to manage recurring subscriptions and monitor transactions. **What do you dislike about Chargebee?** First of all, it calculates MRR incorrectly when coupon codes are applied. It resulted in us having to maintain a Google spreadsheet to re-calculate MRR. The second thing is that we have to email different addresses 2-3 times to get their reply. Though their marketing emails come in regularly. Twice we had negotiation about their features and they never went towards us. Overall experience is very negative. It's the case when you would be glad to stop using the system but the cost of switching is quite high. I wish we had never integrated it into our processes. **What problems is Chargebee solving and how is that benefiting you?** We intended to solve the problem of tracking subscriptions and cash flow. Realized that this tool is doing it incorrect. **Official Response from Hari P:** > Hi Olga, Thanks for taking the time to review Chargebee. I believe our team got in touch with you to address all your questions and feedback. You can always reach out to us at support@chargebee.com. Regards, Harikrishna | Team Chargebee ### 34. OK product with absolutely terrible support & worst onboarding I've ever experienced **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Chargebee?** Great UI, lots of business models supported, great API documentation, very flexible configurations, offline payments, suited for both B2C and B2B SaaS software. **What do you dislike about Chargebee?** I should say that we subscribed to the Chargebee Enterprise Plan, which also includes Enterprise Support. This makes us a customer of both their highest product subscription and their highest support subscription. Here's what we experienced: - Onboarding took us more than 6 months, which was due to days and weeks of back and forth with support. Data migration took over two months with Chargebee support receiving a CSV file, taking 1-2 days to click an import button, and then come back to us with a list of errors, all technical and due to incompatibility with their system. Chargebee could have easily fixed all the compatibility issues within a couple of hours but rather did over 15 rounds of back and forth with us. Only after we threaten to cancel our subscription immediately, the entire process was solved within no more than 4 hours. In my entire career, I've never experienced this level of laziness. - Integration with our platform was extremely important for us. We build on Golang, so we used the open-source Golang SDK, officially managed by Chargebee. After we realized that a couple of API calls where not available in the SDK, we added them ourselves and sent a pull request to their Github account. The pull request contained 12 lines of code (!!!), which should not take more than 15 minutes to review and merge. After we waited several days, we got the answer that this would take at least 4 weeks and we were asked to just use their Ruby library instead (???). Again, only after we threatened to cancel our subscription the entire issue was solved in no more than two hours! - In more than 5 cases where we created tickets with detailed descriptions of technical errors, we received responses that made it 100% clear that our message was not even read and that the response would be based purely on the title of the ticket. Every time we write to support, it takes at least (!) 24 hours until we receive a reply, stretching easy questions and integrations into days and weeks of mostly stupid conversations. All in all, the product has a promising customer experience, which in our case was 100% ruined by lousy support and the worst onboarding ever. **What problems is Chargebee solving and how is that benefiting you?** - SaaS payment models (subscriptions) - Online payment - Offline payment (invoice management) - Permissions in our product based on Chargebee subscriptions (permissions based on subscriptions) **Official Response from Hari P:** > Hi there, We appreciate you taking the time to share your honest feedback. We tried locating your account but couldn't, so if you don't mind, please drop an email to cx@chargebee.com with this review as a reference. We assure to take a closer look at your implementation journey and understand how we could expedite the processes going forward. Awaiting your response. Regards, Harikrishna | Team Chargebee ### 35. Great for phone sales **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2022 **What do you like best about Chargebee?** It's the perfect platform for everything sales. The most important part is that when manually charging someone it doesn't ask for their cvv making them feel safer. **What do you dislike about Chargebee?** The system, even though better than any other competitors I've used, it still is a bit archaic, while on the phone it's not easy putting in names, numbers... if they made it more simple it would be fantastic. **What problems is Chargebee solving and how is that benefiting you?** Sales, while on the phone with the customer, I needed software that was easy to use because sales require multitasking. And needed it to integrate well with other platforms such as Make. ### 36. Great demo but lots of weird logic and edge cases **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Chargebee?** It's easy to get started. Feels friendly to use. **What do you dislike about Chargebee?** So many weird logic rules that don't make sense for the enterprise sales team. **What problems is Chargebee solving and how is that benefiting you?** Chargebee was supposed to be our source of truth for revenue and generate invoices. It only solves self-serve payments for us right now. ### 37. Great Product, Terrible Support **Rating:** 0.5/5.0 stars **Reviewed by:** Forrest M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Chargebee?** ChargeBee has a really good subscription management platform. They can accommodate a lot of use cases and do it well. The documentation is also very thorough and provides a lot of functionality to developers. **What do you dislike about Chargebee?** While their software is good, their support is terrible. We signed up on their Enterprise plan which is supposed to provide a higher level of support, both in speed and effectiveness. This was a blatant lie. Their response times are sometimes fast, but most of the time are very slow. We'll wait weeks for resolution on issues, all while following up with them multiple times and receiving no response. Additionally, don't expect any follow-through on promises unless it's in writing (and, honestly, probably not even then. Written and verbal promises I've received from every member of their team during the sales process have all failed to be met). Additionally, you must verify literally every functionality in your test environment is in your contract, otherwise, you won't know what they'll pull out from under you once you sign up. I had multiple functionalities that are required for our business operation that were enabled, without my asking or prompting, in the test site. Once we went to production they removed them and required we pay thousands of dollars more. These functions and limitations weren't listed on their pricing page, weren't disclosed in the contract, and weren't discussed with my sales representative. I would expect a trial to provide the same functionality as in production, especially if you're signing on with the top tier of a given plan and product, but in the case of ChargeBee nothing can be assumed. Again, they do have good software. But, because of the way that they're set up, you're extremely dependent on their team to get anything done. They have a ton of features and functionalities that can only be enabled on their side, meaning there's no choice but to work through them. I fully expect that, if we were able to have access to all the same options and functionality their team has, we wouldn't need any support because their docs are excellent. But, because they limit customization and you're dependent on their team to follow through on promises, the whole cycle falls apart. There's no real path for escalation to someone that can help you or drive an issue forward. In general, I get the feeling they don't care for their customers or their customers' opinions. They want a signed contract and their money; they'll create your account, but after that expect consistent struggles with your sales representative, implementation consultant, and any other entity you engage with there. **What problems is Chargebee solving and how is that benefiting you?** We had a very decentralized and clunky billing process and needed to consolidate and streamline our B2B subscription management. ChargeBee provides a lot of this functionality, but so do other providers like Chargify. We went with ChargeBee due to what we perceived was flexibility and advanced functionality. We haven't perceived the benefit yet, unfortunately. There's an incredible amount of manual effort going into our transition that we can't do much about. We expect it will improve soon, but without resolution on some of these issues it's really preventing us from thriving in their system. ### 38. Reliable Service **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about Chargebee?** Provides good integrations, making it easier to adapt & uses more available tools/programs to tune up our needs, provide good tech support, willing and able to help. **What do you dislike about Chargebee?** the lack of some international payment integrations, like PIX from Brazil, iDeal from the Netherlands, crypto, and other important integration options that would really improve the quality of the service. If said integrations exist, we haven't found them yet. We are considering making them on our own. **What problems is Chargebee solving and how is that benefiting you?** It's the best way we've found, so far, to solve our international SaaS business needs, providing us a good service, with reasonable fees, while being, if not 100%, 99% stable. **Official Response from Hari P:** > Hi there, Thanks for taking the time to review Chargebee. We do support iDEAL payment mode through multiple payment gateways. You can refer to the help doc to learn further. Feel free to reach out to support@chargebee.com if you have any questions. Regards, Harikrishna | Team Chargebee ### 39. Chargebee is an essential tool to get a SAAS app off the ground quickly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Chargebee?** I don't have to manage billing, or dunning, or CC failure retries and notifications. **What do you dislike about Chargebee?** Hard to say. There's nothing I "dislike" about Chargebee. API is relatively easy to use and well documented. The features work reliably and as-advertised. **Recommendations to others considering Chargebee:** Thoroughly review the docs and understand the difference between the Javascript API and the server side API before you start implementation. **What problems is Chargebee solving and how is that benefiting you?** Chargebee manages the subscription/billing/cancellation process for all of our users so we don't have to. It allowed us to launch a product without forcing us to learn about, nor implement, PCI compliant checkout and complex subscription management. **Official Response from Hari P:** > Hi there, We're glad to know Chargebee helps you manage billing and payment collection, and recover revenue. Here's to launching more products and scaling without pain! Cheers, Harikrishna | Team Chargebee ### 40. Nice tool but tricky pricing system **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Chargebee?** - The subscription system is good. - The fact that you can handle many payment types - The taxes management - The webhooks and the customer portal - The support **What do you dislike about Chargebee?** - Need more flexibility on subscription duration, sometimes people want something between 1 or 12 months for their subscription - The pricing system: basic features are missing in the first plan which is already expensive. To add them you have to pay extra. The sales people are very rude when you ask why you should pay for something that should be in the basic plan. They tell you that they are nice to not forced us to take the second plan (which is super expensive). **What problems is Chargebee solving and how is that benefiting you?** It allows to manage all our payments in a single place. It offers us security and time-saving through their payment portal. It handles everything from the payment to the billing history. ### 41. Very convenient and flexible service **Rating:** 4.5/5.0 stars **Reviewed by:** Dave N. | CSM, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about Chargebee?** UI and simplicity. Everything is set in a logical way and even if you don't have a previous experience with Chargebee it's very easy to get used to it. Simplicity and a quick learning curve make it a great tool for all transaction-based processes. **What do you dislike about Chargebee?** Sometimes we get issues with webhooks and API's on our separate affiliate system that is connected with Chargebee, but I'm sure it is easily fixed. We hope that these integrations issues will be solved. **What problems is Chargebee solving and how is that benefiting you?** Transactions and subscription management is super easy and integrating the system with our CRM was very quick and effective. The performance of the company increased as it is really easy to navigate between our CRM and chargebee systems. ### 42. Functional but a few bugs **Rating:** 3.5/5.0 stars **Reviewed by:** Gabrielle L. | Revenue Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Chargebee?** It works well with our Salesforce instance, integrates all our customer billing info into our database so our Sales reps can access even though they don't have access to Chargebee itself. **What do you dislike about Chargebee?** Does integrate super well with Salesforce, the Chargebee object in Salesforce is a Master field relationship which makes rolling up fields onto other standard objects very difficult. **Recommendations to others considering Chargebee:** Implement a solution for Parent/Child account relationships with the Salesforce integration, create solution for combining subscriptions **What problems is Chargebee solving and how is that benefiting you?** Our sales reps now have visibility into who bought the product (their contact info) and we've set up Chargebee to create opportunities from self checkout purchases our customers make, so it requires less manual labor for our sales reps. ### 43. BEWARE! Revenuestory is vaporware. **Rating:** 0.0/5.0 stars **Reviewed by:** Raphael C. | Founder and CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2021 **What do you like best about Chargebee?** Absolutely nothing. Support is terrible. Sales oversells and implementation/success underdelivers. **What do you dislike about Chargebee?** Their Revenuestory product is total vaporware. It is completely non-functional. Buyer beware! **Recommendations to others considering Chargebee:** STAY AWAY! **What problems is Chargebee solving and how is that benefiting you?** None. Thanks to chargebee we haven't had accurate financial metrics in almost an entire quarter. ### 44. Chargebee offers a straightforward billing platform that suits all of our needs! **Rating:** 4.0/5.0 stars **Reviewed by:** Evan W. | Billing Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Chargebee?** As someone who works in finance, I appreciate how Chargebee lists all important information about customer accounts and invoicing on the same page make it more efficient and intuitive. **What do you dislike about Chargebee?** Unfortunately, I've had a bit of trouble working with sales tax calculations and sales tax refund processing within Chargebee. Also, the refund process can be a bit inefficient and, at times, confusing because of credits added when customers change their subscription level on our service. **What problems is Chargebee solving and how is that benefiting you?** Chargebee works better with our service than previous solutions we've used. It offers a more straightforward interface that saves my team time and effort and simplifies our billing processes. ### 45. Great tool that does exactly what we need **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew D. | Head of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about Chargebee?** For me, it's easy to pull reports to find out more about our subscription. It's also very straight forward when it comes to managing customer subscriptions. **What do you dislike about Chargebee?** While the reporting is great, I'd love it to be a bit more in-depth with customization controls. For example, I'd like to pull a report based on the last 7 days but I'm forced to show the past 30. **What problems is Chargebee solving and how is that benefiting you?** It's managing all of our customer subscriptions. It's easy to restart a free trial and invoicing is all automated. On my side the dashboards are an easy way to see the current state of our business. ### 46. It's a good tool! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2022 **What do you like best about Chargebee?** They help startups and they reply quickly to customer support. **What do you dislike about Chargebee?** Reportings, Price localization missing, plans management. **What problems is Chargebee solving and how is that benefiting you?** billing and revenue management **Official Response from Hari P:** > Hi there, Thanks for taking the time to review. Regarding price localization and plans, if you could drop an email to cx@chargebee.com, we'd be happy to suggest how to best leverage it for your business. Cheers, Harikrishna| Team Chargebee ### 47. Solid support and a flexible API **Rating:** 4.0/5.0 stars **Reviewed by:** Craig M. | Senior Analyst Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Chargebee?** The support from Chargebee is 9 times out of 10 really good. Admittedly sometimes the responses to involved queries take a few days to come back, but they do contact you to make you aware of potential delays and that they will get back to you in due course. The API is generally really good and we have had next to no uptime issues with it. Some configuration options would be better being available in the Chargebee portal than having to email Chargebee directly to change, but this is not a huge deal. **What do you dislike about Chargebee?** Difficult to comprehend Taxes documentation. As a developer it's difficult to both understand rules around taxes and implement a solid solution at the same time and some of the documentation, particularly around EU taxes, is difficult to decipher. **What problems is Chargebee solving and how is that benefiting you?** SaaS business. Improve CLV and reduce churn rate. ### 48. A easy to use solution with great flexibility **Rating:** 4.5/5.0 stars **Reviewed by:** Megan Z. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about Chargebee?** I love that I can build whatever I need easily and without a terrible amount of coding or work. **What do you dislike about Chargebee?** I am missing some integrations to better referral/influencer software pieces. **Recommendations to others considering Chargebee:** I love the software and find it very easy to use. No need for vast technical experience. **What problems is Chargebee solving and how is that benefiting you?** I chose Chargebee because it's one of the few easy-to-use software pieces out there that allows me to charge add-ons quickly to my subscriptions and create variables on the fly. ### 49. Quick & easy subscription management **Rating:** 4.5/5.0 stars **Reviewed by:** Maryna B. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2021 **What do you like best about Chargebee?** Super fast & easy to setup, no major technical issues, easy API, Slack notifications, and great customer support. Gives a great quick overview of major KPIs. **What do you dislike about Chargebee?** Limited customization options, limited options for 3rd party affiliate program management, not flexible for one-off payments, poor analytics visualizations. **Recommendations to others considering Chargebee:** If you're looking for an easy setup solution of your subscription management - Chargebee is a great way forward! It took us just a few days to get all the content & technical setup in place. But if you need lots of customizations, look for A-grade website performance, operate on a non-subscription model, or looking for advanced analytics - you might need to explore different options. **What problems is Chargebee solving and how is that benefiting you?** Great for startups operating on subscription model. When we launched our subscription, Chargebee was a great tool to help us qucikly setup our payments. A year later when we started offering one-off add-ons, we were looking for better website performance, conversion optimizationn, and affiliate management, Chargebee became very hectic moving forward due to its lack of customization options, so we moved away to managing payment directly through Stripe. ### 50. Excellent Services! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Chargebee?** We have been overall very happy with Chargebee. We are still learning the system and their customer service has been great and very responsive. I really appreciate that they have been easy to get a hold of through this process. **What do you dislike about Chargebee?** We have found a few features that either they don't offer yet or have been a little confusing. They are minor things and they have answered all our questions and helped solve the problems when they come up. **Recommendations to others considering Chargebee:** Yes, I would highly recommend using Chargebee. It has helped our business as we grow. **What problems is Chargebee solving and how is that benefiting you?** All our customers in one place since we were using multiple platforms. I really like the layout overall and it is easy to cancel plans, give refunds, transfer plans, and send invoices. ## Chargebee Discussions - [What is Chargebee and what does Subscription Billing mean?](https://www.g2.com/discussions/chargebee) - 1 comment, 3 upvotes - [Do you charge separately for every site that I create in Chargebee?](https://www.g2.com/discussions/site-fees) - 1 comment, 1 upvote - [Why should I use Chargebee instead of building my own billing system?](https://www.g2.com/discussions/billing-system) - 2 comments, 1 upvote - [What is Chargebee used for?](https://www.g2.com/discussions/what-is-chargebee-used-for) - 1 comment - [How do you handle a subscription?](https://www.g2.com/discussions/how-do-you-handle-a-subscription) - 1 comment - [View Chargebee pricing details and edition comparison](https://www.g2.com/products/chargebee/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-25+16%3A37%3A21+-0500&secure%5Bsession_id%5D=a9f538e6-164f-4a24-a189-c1ae8fec583e&secure%5Btoken%5D=04966c1c8f5643adacee3396a878cad6218accc44bee98c07a85fbe5b18887c0&format=llm_user) ## Chargebee Integrations - 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Accounting & Finance** - Autonomous Task Execution **Revenue Recognition** - Usage Tracking - Deferred Revenue - Revenue Accrual **Dunning** - Collections - Dispute Management - Escalation **Revenue Performance** - Customer Performance - Contract Performance - Revenue KPIs - Pricing & Discounting - Offering **Bill Processing** - Consolidation - Batch Invoicing - Management **Products & Plans** - Packages - Multi-part Deals - Plan Changes - Bundles **Analysis** - KPIs - Dashboards - Segmentation - Revenue Optimization **Bill Generation - Usage-based billing Software** - Templates - Digital Billing - Usage Billing **Revenue Optimization** - At-Risk Customers - Offer Optimization - Customer Churn - Revenue Forecasting **Performance** - Packages - Discounts - Plan Changes **Revenue Optimization ** - Forecasting - Promotion Programs - Pricing Optimization - Re-evaluation **Integration** - Accounting - Payments - ERP **Pricing** - Standard Price - Discounts - Optimization **Bill Processing - Usage-based billing Software** - Consolidation - Batch Invoicing - Management **Agentic AI - Subscription Analytics** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Integration** - ERP and Accounting - Sales and Marketing - Quote-to-Cash - APIs **Reporting** - Dimensions - Deferred Revenue - Revenue Recognition **Revenue Management** - Automation - Consolidation - Adjustments - Billing Types **Integration - Usage-based billing Software** - Accounting - Payments - ERP **Agentic AI - Billing** - Autonomous Task Execution **Integration** - Payments - Accounting - CRM & Sales **Agentic AI - Subscription Billing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning **Agentic AI - Subscription Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making ## Top Chargebee Alternatives - [Zuora](https://www.g2.com/products/zuora-zuora/reviews) - 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