--- title: Chargebee Reviews meta_title: 'Chargebee Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 984 reviews by the users' company size, role or industry to find out how Chargebee works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 984 scale: '5' date_modified: '2026-07-21' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Chargebee Reviews **Vendor:** Chargebee **Category:** [Subscription Management Software](https://www.g2.com/categories/subscription-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 984 ## About Chargebee Chargebee is the billing and monetization platform built for the AI economy. From fast-scaling startups to global enterprises, we help companies capture, optimize, and scale revenue — no matter their GTM strategy or pricing model. Whether you’re experimenting with usage-based pricing, launching AI-powered products, or expanding globally, Chargebee gives you the flexibility and automation to grow with confidence. Chargebee is trusted by businesses of all sizes, including Zapier, Freshworks, DeepL, Condé Nast, and Pret A Manger, and is proud to have been consistently recognized by customers as a Leader in Subscription Management on G2. To learn more about how Chargebee can help unlock and maximize revenue growth, visit Chargebee.com. ## Chargebee Pros & Cons **What users like:** - Users appreciate the **ease of use** of Chargebee, noting its user-friendly interface and efficient billing management. (146 reviews) - Users value Chargebee's **comprehensive subscription management features** , enhancing efficiency and productivity in their business operations. (109 reviews) - Users praise the **exceptional customer support** at Chargebee, noting prompt responses and helpful resolutions to inquiries. (105 reviews) - Users appreciate the **user-friendly billing management** of Chargebee, enhancing efficiency in payment and subscription handling. (92 reviews) - Users value the **seamless integrations** of Chargebee, enhancing automation and making billing processes efficient and smooth. (71 reviews) - Users appreciate the **robust and customizable features** of Chargebee, enhancing their SaaS business management effectively. (68 reviews) - Users appreciate the **easy integrations** offered by Chargebee, seamlessly connecting with various payment gateways and accounting software. (62 reviews) - Payment Processing (53 reviews) - Automation (49 reviews) - Customer Management (47 reviews) **What users dislike:** - Users face challenges with **limited customization** options and a steep learning curve for essential features in Chargebee. (42 reviews) - Users experience **poor customer support** with Chargebee, leading to delays and unresolved issues during critical processes. (42 reviews) - Users experience **access limitations** with Chargebee, facing issues that disrupt workflows and hinder development processes. (38 reviews) - Users find Chargebee **expensive** , especially with high costs for advanced features and essential reporting needs. (32 reviews) - Users find the **missing features** in Chargebee frustrating, leading to confusion and inefficiencies in their workflow. (32 reviews) - Users notice **feature limitations** in Chargebee, particularly in customization options and automated integration processes. (31 reviews) - Users report severe **billing issues** with Chargebee, including accidental deletion of customer payment tokens leading to major revenue losses. (30 reviews) - Users find Chargebee's interface to be **not intuitive** , complicating navigation and quick access to crucial information. (30 reviews) - Users often face **integration issues** with Chargebee, complicating setup and limiting functionality across various platforms. (26 reviews) - Users find **access restrictions** frustrating, particularly when adjusting existing subscriptions or enabling certain features. (24 reviews) ## Chargebee Reviews ### 1. Works well for enterprise subscriptions, also their support is excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** James J. | Commercial Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Chargebee?** Ease of navigation; feature breadth and support/service quality. **What do you dislike about Chargebee?** Not much, sometimes the product catalogue interaction when creating a new subscription could be more elegantly handled UI/X wise, e.g. adding/updating products in the catalogue at point of subscription. **What problems is Chargebee solving and how is that benefiting you?** Manages enteprise subscriptions. ### 2. Robust and well documented service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Chargebee?** Documentation and ease of use for development **What do you dislike about Chargebee?** Sometimes there is some data that I wish was present but since it's not it requires manual logic. Whereas if it was natively provided by chargebee, it would make it an even better service **What problems is Chargebee solving and how is that benefiting you?** Speed of development and production ### 3. Easy and simple universal payment platform for any business size **Rating:** 4.5/5.0 stars **Reviewed by:** Ian ⚜ Marck A. | Member, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Chargebee?** Its easiness to get responses and guidance to fully customise one's experience. The fastest and most - actually useful - CS team I've met in a long time. **What do you dislike about Chargebee?** It's hard-coded limits (very few) that force us to create work arounds. Like the incapacity of turning off a feature once enabled. **What problems is Chargebee solving and how is that benefiting you?** The full revenue recognition from the product setup to billing and collection. It also allows me to inherit custom set of enablements loaded in the product plans without having to alter my product. ### 4. Great Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Omar A. | Finance Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Chargebee?** Flexibility of its functions, quality of customer support, and system integrations **What do you dislike about Chargebee?** Documentation can be a little hard to understand for a standard non-engineer user **What problems is Chargebee solving and how is that benefiting you?** integrating billing with sales (Salesforce) and product (Intercom) ### 5. Great tool for managing subscriptions **Rating:** 4.5/5.0 stars **Reviewed by:** Derek J. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Chargebee?** The UI is mostly intuitive, which has made it easy when looking up customer details and plan information. Also, the API was relatively easy to set up and integrate with our API. Support has been very helpful with getting our account set up and configured. Also, they have been faily quick to respond to any support requests we've had after the inital setup. **What do you dislike about Chargebee?** There are A LOT of options. This can be a good thing if you know the system really well, but when just getting started it's very overwhelming. The onboarding is alright, but could definitely use some improvements. Also, the way that plan are set up is a little confusing, but again it's just a steep learning curve. **What problems is Chargebee solving and how is that benefiting you?** Chargebee is handling all of our subscription management which saved us an enormous amount of time. It handles sending payment reminders, and dunning which is very nice to not have to stress about. ### 6. Streamlined Subscription Management and Exceptional Support with Chargebee **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Chargebee?** Chargebee has been a game-changer for our subscription management! The platform is incredibly user-friendly and has streamlined our billing processes, making it easier to manage subscriptions and payments. Their customer support is top-notch, always responsive and helpful. The integration options are vast, and the automated workflows have saved us so much time. Chargebee has definitely helped our business grow by allowing us to focus more on our customers and less on administrative tasks. Highly recommend it to any business looking to simplify their subscription management! **What do you dislike about Chargebee?** Still we are unable to differentiate between renewals & new revenue if we get this option will most helpful for us to plan our projections **What problems is Chargebee solving and how is that benefiting you?** As I mentioned before adding the option to diffrentiate the difference between renewals & new revenue would be more help ful **Official Response from Tanvi Manchanda:** > Hi, thank you so much for the kind words! We’re so happy to hear that Chargebee has helped streamline your billing processes and allowed you to focus more on your customers. It's great to hear our support team has been helpful - exactly what we aim for! While we do offer information for tracking renewals and new revenue, we’d love to learn more about your specific use case to ensure you’re getting the most out of the platform. Feel free to reach out to us at reviews@chargebee.com to explore how we can help with your reporting needs. Thanks again for your review and we look forward to continuing to support your growth! ### 7. Great customer support team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Chargebee?** The support team is very responsive, knowledgeable, and willing to dig into an issue to help resolve it **What do you dislike about Chargebee?** Nothing that comes to mind here. Every aspect has been positive. **What problems is Chargebee solving and how is that benefiting you?** Chargebee makes our subscription billing significantly easier, saving our team time and money. Chargebee's integration with our payment gateway saved us thousands in development costs. The flexible product catalog features allow for highly customized subscription management. Using the open API and other integrated apps allow us to have real-time data visibility in our application. ### 8. Great support & all round system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Chargebee?** Their level of support is impressive with their agents ensuring they thoroughly understood my issue and that I was happy going forward, showing me new ways to use the system I hadn't previously realised. **What do you dislike about Chargebee?** Some of the features are very advanced and the docs are quite complicated to understand what the features do. **What problems is Chargebee solving and how is that benefiting you?** Helps us to manage our subscription and revenues and all the challenges that comes with this. ### 9. Great pricing & billing system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Chargebee?** Good documentation, AI copilot, constantly evolving features **What do you dislike about Chargebee?** limitations of Account hierarchy feature for channel business, some support requests where answered in a manner that reading the documentation would have sufficed. **What problems is Chargebee solving and how is that benefiting you?** managing subscriptions for our SaaS product ### 10. Many functionalities, makes our job more convenient and faster. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Chargebee?** Dashboards to track all information at once. **What do you dislike about Chargebee?** Would like to have more owenrship over invoice status, for example I'd like to if the invoice would be sent automatically a bit later rather when just issued, so intermediate status would be great. Sometimes mistakes happen and we must inform client about wrong invoice, rather than correcting the mistake and only then client would receive the automatic invoice. To sum up- we need longer period between invoice issue and send to client. **What problems is Chargebee solving and how is that benefiting you?** Subscription billing and one-time charges, helps to invoice and track clients, our revenue and etc. ### 11. Streamlining Subscription Management with Chargebee: A KrispCall Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Dinesh S. | Co-CEO / Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2024 **What do you like best about Chargebee?** At KrispCall, we are impressed with the different Chargebee features. Automation has reduced manual errors, allowing our staff to focus on more strategic responsibilities. Another significant advantage of the platform is its scalability, which allowed us at KrispCall to focus on growth without being restricted by the subscription management system. **What do you dislike about Chargebee?** While Chargebee has been an excellent partner for us at KrispCall, we have identified a potential for improvement in their response time. Since the launch of their meeting booking system, we've noticed minor delays in their responses. We are positive that Chargebee will continue to improve its processes to provide even quicker support, allowing our teams to collaborate effortlessly. **What problems is Chargebee solving and how is that benefiting you?** Chargebee has helped address our various subscription management difficulties at KrispCall. It has helped our teams to automate inaccurate manual billing and invoicing, enabling more efficient processes. Furthermore, Chargebee's adjustable reports provide significant insights into subscription data, which has helped us make decisions. **Official Response from Tanvi Manchanda:** > Thank you for sharing your experience with Chargebee at KrispCall! We're glad to hear that the automation and reporting features have been beneficial for your team's productivity and growth. We appreciate your feedback regarding response times and are committed to enhancing our support services to better assist you. We look forward to continuing to support your growth and subscription management needs. ### 12. Been using their services for over a year now, very satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** Stefan T. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Chargebee?** I can track all my subscribers and payments, and I can integrate third party Crypto payments too! **What do you dislike about Chargebee?** Sometimes our emails end up in a block list, don't know why. But they fix it with an email! **What problems is Chargebee solving and how is that benefiting you?** It helps connect multiple payment processors into one simple portal and also allows for Crypto payments. ### 13. Perfectly suits SAAS business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Chargebee?** Modulable. and suits SAAS business perfectly. **What do you dislike about Chargebee?** Impossible to back Track data, since fields are always updated. **What problems is Chargebee solving and how is that benefiting you?** Automatic creation of invoices on their designate dates and collectin them automatically. ### 14. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Chargebee?** Chargebee is easy to use for our entire team. We are able to manage subscriptions efficiently and effectively. **What do you dislike about Chargebee?** There are certain limitations, but they are not necessarily a reflection of the Chargebee platform. Instead, they stem from the unique nature of our product. **What problems is Chargebee solving and how is that benefiting you?** Chargebee is a great place for all of our subscription management. The platform is easy to use and understand and we are able to find accurate reporting. ### 15. Great service to manage subscription based services! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Chargebee?** I enjoy all the options Chargebee gives you, like managing you client base, creating different subscription options with different currencies etc. For the most part it is a user friendly solution. I would say that majority of the features can be used pretty easily. Additionally Chargebee offers a wide knowledge base to help out and Customer Support is always available. **What do you dislike about Chargebee?** Some features are not exactly as you would expect, so you might encounter some issues that will take some creativity/additional solutions on your side to implement them exactly as you need them. It is understandable tho since it is hard to include every feature exactly as your bussiness needs it. **What problems is Chargebee solving and how is that benefiting you?** It allows me to keep track of how long users are with us and how much revenue they bring. It allows me to check their bills easily, charge additionally where need be or easily refund. It also gives me an option to modify subscriptions for every customer so I can better suit their needs. ### 16. Not what it used to be **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2024 **What do you like best about Chargebee?** We have been using Chargebee since 2018 and have a pretty deep integration with them. Very flexible to build the billing logic needed for your business. Supports a wide range of payment providers globally. **What do you dislike about Chargebee?** Support has been extremly erratic in the last 12-18 months. It used to be pretty good : quick answers, easy access to knowledgeable people, etc. but bugs have grown more common and the level of support (while our spending has increased a lot over the years) is just not there anymore. Bugs are not fixed, support is not trying to understand your issue, everything takes ages, etc. This is a shame for such a critical piece of infrastructure. **What problems is Chargebee solving and how is that benefiting you?** Flexibility to build the billing logic needed for our business. Wide range of payment providers supported globally. Productivity in revenue management operations. **Official Response from Tanvi Manchanda:** > Thank you for taking the time to share your feedback with us. We apologize for the recent issues you experienced with our support team. This does not reflect the level of service we strive to provide, and we want to assure you that we are committed to making the necessary improvements. If you have any specific concerns or additional feedback, please feel free to reach out to us directly at reviews@chargebee.com. We greatly value your continued partnership and are dedicated to enhancing your experience with Chargebee. ### 17. A perfect subscription management tool with different gateways **Rating:** 5.0/5.0 stars **Reviewed by:** Anja L. | Accountant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2024 **What do you like best about Chargebee?** Chargebee is a very standardised product for subscription management, which is open to many different interfaces. This allows you to create invoices, communicate with the customer, derive actions from the subscription, etc. Chargebee's support is unbeatable. They always respond quickly and look for a solution. **What do you dislike about Chargebee?** The standardisation of the product is both an advantage and a disadvantage. Sometimes individual solutions are not possible because Chargebee does not allow such customisation. **What problems is Chargebee solving and how is that benefiting you?** Especially if you have automated payment with your customer, you no longer have to worry about the calculation, invoicing and collecting the money. Chargebee takes over this job completely automatically with the help of external portals that can be linked to Chargebee. ### 18. Great accounting software **Rating:** 5.0/5.0 stars **Reviewed by:** Eva M. | Host Relations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Chargebee?** I like the easy, intuitive and simple design of Chargebee, it makes all tasks quick to complete. Customer support has been answering fast and accurately every time I needed to write, which is not often at all. **What do you dislike about Chargebee?** I haven't come accross anything I disliked so far. **What problems is Chargebee solving and how is that benefiting you?** Chargebee helps keep track of subscriptions, billing and invoices that we send out to our customers. It's helpful for building reports on how our revenue is going as well as how it's going to look like in the next few months. **Official Response from Tanvi Manchanda:** > Hi Eva, Thanks so much for sharing your experience with Chargebee! Providing excellent support is our top priority, and we're thrilled to hear the team has been able to assist you effectively. Your success is our success, and we're happy to be part of your journey! ### 19. Expect a steep learning curve **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Chargebee?** Chargebee is a complicated piece of web interface software. It has many features, but it takes time to find things. Even with extensive documentation you are likely to need help for integration and further questions - and this is where their excellent customer support comes to play: "request a callback" feature opens a possibility to schedule a web conference with a support specialist, who will promptly address all your issues. It is also possible to participate as a whole team in such a support web conference call. **What do you dislike about Chargebee?** The interface is not self-explanatory, many things are scattered across the interface and are present several times. It is difficult to learn where to find things even if you found them already once or twice, it is difficult to memorize where they were. It is definetely not easy to learn, so you should expect to spend time attentively exploring features and documentation. **What problems is Chargebee solving and how is that benefiting you?** Chargebee serves as our purchase system for subscriptions. We freed out developer ressources by going by an already built solution instead of developing our own after we decided to switch to subscription modell. **Official Response from Tanvi Manchanda:** > Hi there, thank you for your review. We're happy to hear that Chargebee is freeing up your resources and it's great to know our customer support team has been helpful. We understand that the interface can be challenging at first, and we appreciate your patience in exploring it. We are always looking to better understand our customer's experiences and would love for an opportunity to get your feedback. Would you be open to meeting with someone from our team to share your insights and challenges further? If so, please reach out to me at reviews@chargebee.com ### 20. Chargebee as a billing and collections tool **Rating:** 3.5/5.0 stars **Reviewed by:** Yordan M. | Senior Billing and Collections specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Chargebee?** - good dashboards - customer friendly overview **What do you dislike about Chargebee?** - constantly changing account managers - not flexible enough to meet new subscription logics **What problems is Chargebee solving and how is that benefiting you?** having RevRec reports ### 21. A tool that can do a lot and has great support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about Chargebee?** I like the fact that there is a lot of documentation. If I can't figure it out or have a problem, they take their time to help me with it. **What do you dislike about Chargebee?** Because so many things are possible, it can be hard to figure out if something is already a feature or if you are looking at the right solution. **What problems is Chargebee solving and how is that benefiting you?** Chargebee does the subscription management for us. ### 22. Best Subscription Management System For Your Product **Rating:** 5.0/5.0 stars **Reviewed by:** Karan J. | Sr Fullstack Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2024 **What do you like best about Chargebee?** Chargebee Provide All Payment Gateways Like Stripe,Paypal,Razorpay And Many More at one place. Chargebee's Documentation For Integrate With Your Product is Excellent it's Provide documentation for both frontend and backend for easy implementation. **What do you dislike about Chargebee?** Not dislike about chargebee but One Suggestion for Improvement is by adding functionality of supprot multiple addresses for one customer. **What problems is Chargebee solving and how is that benefiting you?** Chargebee Provide multiple payment gateways support so that we need to code for only chargebee and we access multiple payment gateways. It's also provide very good email notification to all the customer about A to Z payment process. **Official Response from Tanvi Manchanda:** > Hi Karan, we’re thrilled to hear about your positive experience with Chargebee. Thank you for your valuable feedback! ### 23. Very Capable System **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew C. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Chargebee?** The system is very capable at handling high volumes of subscriptions and integrating this with accounting software. It provides many different Product Plans and Addons. Allows customers to pay in different currencies and by different methods of payment. The dashboard is user friendly and provides a snapshot of the current position. Easy to navigate and implement. Customer support is good and relatively quick at responding to queries. It enables you to manage your subscriptions in realtime. **What do you dislike about Chargebee?** With high volumes, it would be good to have a bulk extraction facility for accounting purposes. **What problems is Chargebee solving and how is that benefiting you?** It manges the subscriptions and presents it to our accounts package clearly showing what our sales are after fee deductions. ### 24. good people fast support **Rating:** 5.0/5.0 stars **Reviewed by:** Ben . | Manager, CX, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2025 **What do you like best about Chargebee?** easy dashboard and workflows, fast customer support **What do you dislike about Chargebee?** you can't message additional contacts on a customer profile only, though there is a button for it. You still have to select other contacts before proceeding **What problems is Chargebee solving and how is that benefiting you?** multi-country subscription management multi-currency ### 25. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Luke I. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Chargebee?** Chargebee offers a call back service which makes it easy to schedule a call to meet my requirements. **What do you dislike about Chargebee?** Cannot think of anything that I dislike about them **What problems is Chargebee solving and how is that benefiting you?** We have a single portal will provides all statistics and management of our subscriptions. It enables us to effortless scale our billing. ### 26. Solid support **Rating:** 5.0/5.0 stars **Reviewed by:** Shiva N. | Solutions consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Chargebee?** The support team of chargebee is very competent and was very eager to help resolve any queries i had. **What do you dislike about Chargebee?** Some features are backend enabled, those things which are pretty obvious from a developer point of view are not so obvious and the feature had to be enabled by them. **What problems is Chargebee solving and how is that benefiting you?** could off load subscription and billing management ### 27. Great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Chargebee?** Chargebee is intuitive, and they have a great customer support team. There are plenty of features to adapt to the needs of a customer in many different industries. **What do you dislike about Chargebee?** There could be better price breakdowns showing what previous plans are responsible for creating credit notes, for example. **What problems is Chargebee solving and how is that benefiting you?** Membership subscriptions. ### 28. BEWARE: Migrating To Chargebee Could Literally Put You Out Of Business! **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Chargebee?** The platform interface is easy to use and includes some good features that accommodate customized sales workflows. **What do you dislike about Chargebee?** After a month preparing for our initial onboarding, Chargebee made the one absolute worst mistake possible -- they ACCIDENTALLY DELETED ALL OUR CUSTOMER PAYMENT TOKENS. We noticed the issue because all of our customer payments began failing. Chargebee told us that we would have to ask each of our customers for new payment information, which in my mind meant an inevitable loss of 50-70% annual recurring revenue. We anticipated that a large number of our customers would either cancel their subscriptions in this economic climate or simply wouldn't respond despite our efforts to contact them. With this one mistake, Chargebee effectively cut off all our recurring customer payments, truly the lifeblood of our company. Our entire organization began preparing for massive cost cutting and the very real prospect of going out of business. Full story below: For the past two years, we were using another subscription management platform, but after a very aggressive sales process at the end of last year, the Chargebee team convinced us to switch over. The initial onboarding process went fine, as we spent weeks preparing for the platform migration. This included exporting all our customer, subscription, invoice, and payment tokens (which are stored in Braintree). When it was finally time to do the migration, things seemed to go smoothly, but soon after we noticed that payments were failing. We initially reached out to Braintree to understand what was happening. They mentioned that the tokens were deleted. We asked them to restore the tokens, but they said that they received deliberate requests to delete the tokens and they were not recoverable. I finally asked who made those requests and it turns out all the API calls to delete the tokens came from Chargebee. After bringing this up to Chargebee, Chargebee admitted the mistake and tried to get Braintree to restore the tokens, to no avail. They suggested that we start reaching out to all our customers to get new payment information, but this didn't seem like a viable solution. The next few weeks were the most stressful weeks in the history of our company. I ultimately had to leverage my personal connections to reach the head of Braintree to get a senior technical resource on their side to restore the tokens. Unfortunately, not all the tokens could be restored. And then we had to painstakingly fix the remaining subscriptions and recoup all the missed payments that happened while our tokens were gone. I reached out to the CEO of Chargebee explaining the cost this incident had on our company: * Lost revenue from tokens that could not be restored * Use of political capital to find and engage with the executive leadership at Braintree * Extensive hours spent by my team and myself to investigate, troubleshoot, engage with Braintree, resolve and test the issue * Psychological distress and anxiety among our entire company However, all three emails were ignored and we were not compensated in any way for what happened. Hopefully they don't treat all of their clients this way, and more importantly are more careful in their migration processes. Incidents like this can truly derail a small business and potentially put them out of business. **What problems is Chargebee solving and how is that benefiting you?** Subscription billing and management **Official Response from Tanvi Manchanda:** > We deeply regret the issues you experienced during your onboarding with Chargebee. We understand the severity of the mistake and sincerely apologize for it. We do not take this lightly. Our team has implemented process changes to prevent similar incidents in the future and will also contact you to schedule a call. We value your feedback and are dedicated to learning from this experience to better serve you and all our customers. ### 29. Makes Subscription Billing Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Austin S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Chargebee?** I love the user friendliness of the software as well as all of the features and date tracking. This software is perfect for businesses that need reoccurring monthly payments taken. **What do you dislike about Chargebee?** Migrating all our clients over from our last payment processing software was hectic but once we made the transition and learned all the tools it was exaclty what we needed. **What problems is Chargebee solving and how is that benefiting you?** Organization of our clients monthly billing cycles. Our last payment processing software was not nearly as organized and made it hard to track each individual employees revenue. This software solves all of that. It's also great that it tracks churn and other KPI's as well. ### 30. Chargebee is easy to integration and all functionality easy to understand. **Rating:** 5.0/5.0 stars **Reviewed by:** Shyam V. | Node Js Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2024 **What do you like best about Chargebee?** It's design and auto-billing and invoice-generating system I like it. And Easy to integrate and multiple webhook call is best for me. **What do you dislike about Chargebee?** I dislike Chargebee as a custom field. Because I added title then auto matic fill a value. It's not good for me. And Production and Test in both custom filed is same. **What problems is Chargebee solving and how is that benefiting you?** Please remove autofill in the custom field value. And give me new add option in production ### 31. User friendly with few issues which can be fixed **Rating:** 5.0/5.0 stars **Reviewed by:** Yuliia M. | Finance Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Chargebee?** it gives you lots of options when yu are setting up the environment **What do you dislike about Chargebee?** implementation with other system (Exact Online) does not work a 100% correctly yet. We have issues constantly, whith which support team helps, but there is no permanent solutions yet. **What problems is Chargebee solving and how is that benefiting you?** it allows us to automate the subscription management and billing process ### 32. Easy to integration and Provide multiple Payment Options **Rating:** 5.0/5.0 stars **Reviewed by:** Cedric F. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Chargebee?** Easy to integrate subscription with any system. easy to integrate webhooks and support with multiple payment Gateways. **What do you dislike about Chargebee?** The bugs are increased. As compare to 6..7 month ago right now support team is giving late response. **What problems is Chargebee solving and how is that benefiting you?** Chargebee is provideing multiple payment gateway connection support so If I want to switch the gateway that would be easy. Easy to integration and easy to Maintain. ### 33. Great subscription management platform with solid support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Chargebee?** Very expandable, especially for doing business in other countries. All the tax tables are built in, for example. The platform is also highly customizable, yet has all the building blocks to get started right away. It is very easy to integrate with accounting software and card processing providers. The customer support team is always outstanding, too. **What do you dislike about Chargebee?** The language packs could be easier to use. **What problems is Chargebee solving and how is that benefiting you?** Consolidated platform that works across many countries and offers multi-language support. **Official Response from Jaya G:** > Thank you for your kind words! We're delighted to hear that Chargebee has made managing subscriptions and recurring payments easier for you. We appreciate your feedback and will consider it as we continue to innovate and enhance our platform. ### 34. It is a good tool to manage subscription but the revenue story could be much better and flexible **Rating:** 3.0/5.0 stars **Reviewed by:** Juan L. | Revenue Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Chargebee?** The subscriptions are easy to manage and create. **What do you dislike about Chargebee?** Reports do are not felixible and I would ñloike to be able to have the report builders on the dashboard of revenue story. Also the plan group gives me many mistakes in the report builder. I would love to be able to see the events in a dashboard to. have a better understanding of the changes done in a subscrition. **What problems is Chargebee solving and how is that benefiting you?** I do not have to create my own subscriiption management tool **Official Response from Tanvi Manchanda:** > Hi Juan, thank you for taking the time to share your feedback with us. We're excited to let you know that adding custom reports to dashboards is on our roadmap, and we aim to provide a more flexible reporting experience soon! I see you're already in touch with our support team regarding other features. If you'd like to share more details about your experience with the product, please feel free to reach out to us at reviews@chargebee.com. ### 35. Very pleased with the service and the customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2024 **What do you like best about Chargebee?** Easy to work with and very helpful customer support team! Good number of features included. **What do you dislike about Chargebee?** Not much, maybe only that it does not work on all markets yet. **What problems is Chargebee solving and how is that benefiting you?** One stop point for managing the subscriptions. ### 36. Best thing happened for SaaS businesses! **Rating:** 5.0/5.0 stars **Reviewed by:** Pooran Prasad R. | Helping Salespeople Search Less, Sell More!, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Chargebee?** Ease of setup Easy to create multiple Subscription plans Multiple options for payment gateways **What do you dislike about Chargebee?** There isn't anything to dislike. Options of multiple currencies and multiple payment gateways cover our requirements **What problems is Chargebee solving and how is that benefiting you?** Global customers with Multiple currencies support ### 37. To the point **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Chargebee?** Chargebee is very customizable. This is great for fast paced and ever changing businesses. **What do you dislike about Chargebee?** Because it is so customizable, there is a huge learning curve. Take advantage of the support docs and the dedicated chargebee customer success specialist upon set-up to avoid headaches. **What problems is Chargebee solving and how is that benefiting you?** Subscription management is a lot less manual thanks to chargebee and it's integrations with other sales management platforms. ### 38. Support from chargebee about some APIs **Rating:** 5.0/5.0 stars **Reviewed by:** Yash T. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Chargebee?** The way they were elaborative about their response within time, was very true. I was stuck at many places but their support team is indeed excellent and collaborative. **What do you dislike about Chargebee?** Nothing as such. Everything was great. Nice support **What problems is Chargebee solving and how is that benefiting you?** There could be some issue in API integration in the first place and the documentation was very long as it supports many languages. They assisted me in understanding and navigating and making my doubts clear about the business chargebee is involved into. ### 39. The solution engineer solved the problem for me and walked through steps with me very patiently. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Chargebee?** the portal is easy to use and easy to create reports. **What do you dislike about Chargebee?** Some features are not easy, such as Ramp subscriptions. **What problems is Chargebee solving and how is that benefiting you?** billing and auto collection **Official Response from Tanvi Manchanda:** > We're glad to hear our team was able to assist you effectively. We appreciate your feedback on the ease of use of our platform and report creation features. We value your feedback about Subscription Ramps. If you’re encountering specific issues or have any specific requests, please don’t hesitate to reach out to us at reviews@chargebee.com—we’d love to understand more and assist you in resolving them! ### 40. Subscriptions powered by Chargebee **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Chargebee?** Clear interface for our whole product catalogue **What do you dislike about Chargebee?** The integration with Salesforce has required us to deep dive with Support more that once to resolve issues. **What problems is Chargebee solving and how is that benefiting you?** Source of truth for our product catalogue, coupon sets, customer subscriptions etc ### 41. best for subscription management and revenue management from a developer's point of view. **Rating:** 3.5/5.0 stars **Reviewed by:** Meet M. | business analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Chargebee?** Chargebee provides very comprehensive documentation for developers to implement the subscription and revenue management to the current system making it very easy to integrate. it helps developers to focus on the implementation part of the feature rather than managing the whole payment flow. user interface is also very simple to understand. they provide very swift support for any kind of query. **What do you dislike about Chargebee?** chargebee somewhat lacks behind in providing customized email automation. **What problems is Chargebee solving and how is that benefiting you?** Chargebees's dunning functionality makes it easy to manage the credit cards that are expired, which we had to manage separately before. **Official Response from Tanvi Manchanda:** > Thank you for your sharing your positive experience with Chagrebee! We're glad our documentation and interface have made integration easy for you, and that our dunning functionality has been beneficial. We appreciate your feedback on email automation and would like to learn more about your specific use case to find the best solution for you. If you'd be interested, please email us at reviews@chargebee.com. ### 42. Makes Subscription Management easy **Rating:** 5.0/5.0 stars **Reviewed by:** Allen M. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Chargebee?** Easy to Maintain Subscription and Product and addons Management. **What do you dislike about Chargebee?** Need to integrate more payment options from around the globe and provide video tutorials for these integrations **What problems is Chargebee solving and how is that benefiting you?** Chargebee simplifies subscription management and billing, benefiting you by streamlining operations and improving revenue management. ### 43. Easy Subscription Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Shreya P. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2024 **What do you like best about Chargebee?** It will be easy to integrate with the any javascript technology. and rich backend settings. **What do you dislike about Chargebee?** for delete the custom fields need to contact support. **What problems is Chargebee solving and how is that benefiting you?** ll the options are configured in the backend, so we can update the pricing and names from there. **Official Response from Tanvi Manchanda:** > Thank you for sharing your experience with Chargebee! We're happy to hear that you find our subscription integration easy to use and appreciate the rich backend settings. We continuously strive to improve our platform and will take your feedback into consideration for future enhancements. ### 44. Very user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Feriel T. | Admin and Finance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Chargebee?** Easy to use, easy to create the reports, check and follow up invoices **What do you dislike about Chargebee?** The process of editing draft invoices and the subscriptions is a little long **What problems is Chargebee solving and how is that benefiting you?** Event billing in real time ### 45. Easy to use and navigate through the interface **Rating:** 5.0/5.0 stars **Reviewed by:** Varsha R. | Financial Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Chargebee?** The subscription management puts us at ease by integrating diretly to Airmeet's Backend, this way we have been able to reduce any manual intervention to keep our subscriptions up and running as per the Order Forms. **What do you dislike about Chargebee?** ChargeBee is at the movement unable to handle multiple subscriptions on the same account, while Airmeet's platform offers multiple subscription against the same account. Due to this we are having to create duplicate customers to have this tracked. **What problems is Chargebee solving and how is that benefiting you?** ChargeBee is able to track all invoices and payment under one roof keep us away from juggling with multiple tools, we are able to track all Subscriptions by integrating it to Airmeet's backend avoiding any manual intervention while also seamlessly handling our PLG module. ### 46. Very versatile service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Chargebee?** The documentation is very good and normally the support is also good. Functionality covers many cases. Easy to integrate. **What do you dislike about Chargebee?** Some missing functions around metered billing. **What problems is Chargebee solving and how is that benefiting you?** Subscription management. Usage tracking. Billing Invoicing **Official Response from Tanvi Manchanda:** > We're glad to hear that you find our documentation and support helpful. We're constantly working to improve our functionality, including metered billing, to better meet your needs. Thank you for your feedback! ### 47. Extremely Disappointed with Chargebee's Customer Support **Rating:** 0.5/5.0 stars **Reviewed by:** Roger C. | Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2023 **What do you like best about Chargebee?** The sales porcess, they are good to sell you the platform, but they disappear afer your signup. **What do you dislike about Chargebee?** Wanted to drop a quick review about my not-so-great experience with Chargebee. Honestly, it's been a bit of a bummer. Right from the get-go, it felt like their main game was all about selling and not really caring about whether we succeed with their platform. I hit them up with some implementation questions over two weeks ago, and crickets. No response. Nada. So, I decided to give their support a nudge, and guess what? They said someone would get back to us. Cool, right? Not so much. It's been radio silence since then. No one bothered to reach out. Spent a solid month getting Chargebee all set up for our needs, only to find out towards the end that their customer support is like a black hole. Not cool, especially when you're banking on a platform to have your back. Long story short, I wouldn't recommend Chargebee.com to my worst enemy at this point. The platform might have its perks, but the headache from their support isn't worth it. Businesses need support that's on the ball, and unfortunately, Chargebee seems to miss the memo. Just thought I'd share this so others know what they might be getting into. Fingers crossed Chargebee takes a good look at their support game and steps it up. **What problems is Chargebee solving and how is that benefiting you?** At the moment, it DOES NOT benefiting us at all. **Official Response from Tanvi Manchanda:** > Hi Roger, thank you for bringing this to our attention. We sincerely apologize for the frustration and disappointment you've experienced. Our team has reached out to you to address any outstanding issues and clarify any questions you may have. We are committed to learning from this and taking the necessary steps to enhance our processes to ensure a more positive experience for all our users. Once again, we appreciate your candid feedback, and we look forward to the opportunity to make things right. ### 48. Powerful subscription management tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Chargebee?** Chargebee is a very comprehensive tool, covering every aspect from subscription management, invoicing, billing and more. It is a robust and fully-customizable solution, addressing most use cases in terms of subscription terms, billing frequency and plans. **What do you dislike about Chargebee?** Given the broad set of features of the product, Chargebee's configuration and management might results too complex for non-technical people. The support of engineers is often required. **What problems is Chargebee solving and how is that benefiting you?** Chargebee helps us streamline subscriptions with our customers, automating invoicing and billing. ### 49. Maybe the worst SaaS company I've ever worked with as a customer **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Chargebee?** Very little. The platform generally speaking is poorly built and poorly supported with even worse technical assistance. **What do you dislike about Chargebee?** How we were incredibly oversold during the sales process. Their support is an absolute joke. Their platform functionality, additionally, leaves much to be desired. The migration process from product catalog 1.0 to product catalog 2.0 was an absolute disaster due to the level of knowledge they had of their own product. We were uncovering MULTIPLE bugs in their software daily. Very slow to correct (if ever). It's software we don't enjoy using -- and feel more "forced" to use every day. We can't believe we're paying for this number of headaches, regardless of price. Buyer beware. **What problems is Chargebee solving and how is that benefiting you?** I'm still trying to figure out how Chargebee is benefiting us. Items that are VERY simple for revenue management are made nearly impossible. The majority of responses we get are "you can only do that with the API, or manually editing a CSV export. **Official Response from Tanvi Manchanda:** > Thank you for sharing your feedback with us. We understand the frustration you have experienced, and we apologize for the inconvenience caused. We would like to connect with you to help resolve the issues mentioned in your review but because it was left anonymously we are not able to reach out directly. If you'd be open to connecting with our leadership team to talk through your experience, please send me a note at reviews@chargebee.com and I will get that set up. ### 50. One of the best external integration platforms I've worked with. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Chargebee?** The API docs are very in-depth, the UI is very intuitive, and almost everything is configurable via the API. **What do you dislike about Chargebee?** It's a minor nitpick but I would've loved it if we got custom fields in webhooks, usually, we have to fetch invoices and subscriptions again to get custom fields. **What problems is Chargebee solving and how is that benefiting you?** We've offloaded all of our Subscription Management to Chargebee, Customers can view, upgrade, and renew their plans with very little effort on our part, we can get invoices from Chargebee and sync them on our CRM. Our customer support team can easily help clients with any issues via the Chargebee UI ## Chargebee Discussions - [What is Chargebee and what does Subscription Billing mean?](https://www.g2.com/discussions/chargebee) - 1 comment, 3 upvotes - [Do you charge separately for every site that I create in Chargebee?](https://www.g2.com/discussions/site-fees) - 1 comment, 1 upvote - [Why should I use Chargebee instead of building my own billing system?](https://www.g2.com/discussions/billing-system) - 2 comments, 1 upvote - [What is Chargebee used for?](https://www.g2.com/discussions/what-is-chargebee-used-for) - 1 comment - [How do you handle a subscription?](https://www.g2.com/discussions/how-do-you-handle-a-subscription) - 1 comment - [View Chargebee pricing details and edition comparison](https://www.g2.com/products/chargebee/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+17%3A57%3A31+-0500&secure%5Bsession_id%5D=639bea01-e559-4b1c-8bc0-37e38bd8d656&secure%5Btoken%5D=3e4bc97ee75d13c0e3277b79689e5ba301a8c1c9d9a2dd056abf3f2c22346385&format=llm_user) ## Chargebee Integrations - 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Accounting & Finance** - Autonomous Task Execution **Revenue Recognition** - Usage Tracking - Deferred Revenue - Revenue Accrual **Dunning** - Collections - Dispute Management - Escalation **Revenue Performance** - Customer Performance - Contract Performance - Revenue KPIs - Pricing & Discounting - Offering **Bill Processing** - Consolidation - Batch Invoicing - Management **Products & Plans** - Packages - Multi-part Deals - Plan Changes - Bundles **Analysis** - KPIs - Dashboards - Segmentation - Revenue Optimization **Bill Generation - Usage-based billing Software** - Templates - Digital Billing - Usage Billing **Revenue Optimization** - At-Risk Customers - Offer Optimization - Customer Churn - Revenue Forecasting **Performance** - Packages - Discounts - Plan Changes **Revenue Optimization ** - Forecasting - Promotion Programs - Pricing Optimization - Re-evaluation **Integration** - Accounting - Payments - ERP **Pricing** - Standard Price - Discounts - Optimization **Bill Processing - Usage-based billing Software** - Consolidation - Batch Invoicing - Management **Agentic AI - Subscription Analytics** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Integration** - ERP and Accounting - Sales and Marketing - Quote-to-Cash - APIs **Reporting** - Dimensions - Deferred Revenue - Revenue Recognition **Revenue Management** - Automation - Consolidation - Adjustments - Billing Types **Integration - Usage-based billing Software** - Accounting - Payments - ERP **Agentic AI - Billing** - Autonomous Task Execution **Integration** - Payments - Accounting - CRM & Sales **Agentic AI - Subscription Billing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning **Agentic AI - Subscription Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making ## Top Chargebee Alternatives - [Zuora](https://www.g2.com/products/zuora-zuora/reviews) - 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