Reception Management Software

Calendly works very well overall. But there are a few areas where it could be improved. At times, some of the more advanced features can feel limited unless you move to higher tier, which may not be ideal for smaller teams or users with simpler needs. It would also be helpful to have even more flexibility in customization, especially for branding, booking pages, and meeting workflows. Another area for improvement is how certain settings and options are organized. The platform is generally easy to use, but some features can take a little time to locate or configure properly. Review collected by and hosted on G2.com.

I use Calendly to streamline meeting scheduling, saving time and reducing the back-and-forth emails. It simplifies appointment management, prevents overlaps, and creates an organized booking process. This helps us stay on the same page, making scheduling efficient and hassle-free. Review collected by and hosted on G2.com.

The platform is deep, which means there is a learning curve to mastering every nuance of the AI Studio. However, this is entirely mitigated by the high-touch onboarding and the wealth of available resources. Any initial complexity is quickly resolved through their proactive support. Review collected by and hosted on G2.com.

Qualified gives us a 24/7 AI presence that qualifies intent and books meetings in real-time on our website. This helps us move from a "fill out a form and wait" model to "instant conversation and booking." Review collected by and hosted on G2.com.

Custom reports have been upgraded and work well now, but were too limited when we first started with Archie. There are minor issues here and there, for instance settings there are not self-explanatory on what they do. Never came across any bug or downtime though, so that's great. Overall it's not super polished but all of the core features are robust and we can trust the platform to work. Review collected by and hosted on G2.com.

We previously had little data on how much space we needed or how the facility itself should be configured. What we get from Archie still requires a lot of digging into the numbers but we are collecting very interesting insights. Employees and visitors never had problems using it, obviously this was very important for our team. Review collected by and hosted on G2.com.

The only downsides about Xero is that the the user interface is a little clunky, not as sleek. There also could be more tutorials or "help" features to make onboarding and getting used to the program easier. Though of course I haven't consulted much of the customer support, so I'm sure they would be more than happy to help me walk through any issues or questions I have! Review collected by and hosted on G2.com.

Xero takes so much of the stress of bookkeeping and accounting for sole proprietors away! Before Xero, I was up to my neck in spreadsheets and computer folders keeping track of my income, who I was paid by, what expenses I had made, etc. Now it's all automatically accumulated in my Xero dashboard, where I know that - with the press of a few "reconcile" buttons, I can easily keep my records clean. I cannot wait for tax time next year, when I'll just be able to run a few reports and input data, rather than spending hours calculating expenses and write-offs! Review collected by and hosted on G2.com.

The integration is a strength overall, but there are moments when settings, permissions, or file locations are not as immediately obvious as they could be. In a fast-paced role like mine, even small delays in finding the right document or confirming access can be frustrating.

I find that the mobile experience, while very useful, is not always as smooth as desktop for tasks that require more detail, especially when reviewing longer documents or managing multiple tabs of information at once. Another minor issue is that shared Drives and heavily used folders can become visually crowded over time if teams are not consistent with naming and organization. None of these are major problems, and the platform is still very reliable overall, but there is definitely some room to make navigation and file management feel a little more streamlined.

On the onboarding side, Google Workspace is relatively easy to get up and running with because the tools are familiar, and in my experience it does not require much training to start using core functions like Gmail, Calendar, Meet, and Docs effectively. In terms of AI, features like smart compose, suggested replies, and other built-in prompts are helpful for saving small amounts of time throughout the day, especially when handling a high volume of communication and routine documentation. Review collected by and hosted on G2.com.

Google Workspace is solving a lot of the day-to-day coordination problems that come up in a fast-paced work environment. In my role, the biggest benefit is having communication, scheduling, meetings, file storage, and collaborative documents all connected in one system. It reduces the need to jump between disconnected platforms and makes it much easier to keep track of emails, calendars, shared notes, and team documents without losing time. That has a real impact on workflow because it helps things move more efficiently and keeps communication clearer across teams.

It is also especially helpful for collaboration and access. Being able to work in the same document with other people in real time, join meetings quickly through Calendar links, and access files from different devices makes the workday feel much more organized and flexible. From my perspective as an end user, the value comes from how much time and friction it saves in everyday tasks. Pricing and ROI are not really areas I am directly involved in, since I use Google Workspace through my employer rather than being part of the purchasing or decision-making process, but from a usability standpoint it has been very practical and reliable. Review collected by and hosted on G2.com.

The AI meeting summaries are good but not always perfect sometimes it misses key action items or gets context slightly off, so I still end up double-checking them. Also, the screen sharing options could be a little more intuitive picking between sharing a specific window vs full screen vs a portion of the screen feels clunkier than it should be. Minor stuff overall, but would be nice if those got polished up a bit. Review collected by and hosted on G2.com.

The biggest problem it solves for me is keeping meetings productive without losing track of what was discussed. I'm in calls a lot walkthroughs, demos, team syncs and before the AI meeting assistant, I'd either miss stuff while presenting or spend extra time writing up notes after. Now I just let the AI handle the summary and focus on the actual conversation. That alone has saved me a good chunk of time every week. Screen sharing also makes remote collaboration way easier I can pull up a dashboard or walk through something live without needing to send a bunch of screenshots or recordings. Basically, Zoom keeps my remote workflow smooth and cuts down on the back-and-forth that slows things down. Review collected by and hosted on G2.com.

Only thing is we wish that the Sign Out button on the bottom right-hand corner of the kiosk could be bigger or highlighted to stand out better. When guests need to sign out, they have difficulty finding that button. Review collected by and hosted on G2.com.

We can now see who is in the building for the day, especially if we missed them come into the door. Our office is hybrid, so this allows us to let unexpected guests know whether or not someone is in the office to be able to help them with their needs. It has also allowed our front desk to see if we have trainings for the day and how many people we are expecting at different times which lets us know when it may get busy in the lobby. Review collected by and hosted on G2.com.

This isn’t really a dislike, but I’d like to see more file-sharing programs integrated. Right now, Dropbox is the only option available for clients to upload documents prior to a meeting. It would be helpful to add OneDrive and Google Drive for Business as well, since those are the programs on our approved compliance list. Review collected by and hosted on G2.com.

We’ve had a great experience using GReminders as part of our workflow every day. The AI Note Taker and pre-meeting brief summary generator have been especially valuable. Both features save us a lot of time, help us stay organized, and make meeting preparation much more efficient.

The appointment reminders and scheduling tools have also been extremely helpful. Being able to automate these ahead of time has improved consistency and reduced manual follow-up.

One thing I’m especially looking forward to is even deeper integration with Redtail CRM, which will make the workflow even more seamless for our team.

Overall, GReminders has been a great addition to our tech stack, with great Customer Support as an added bonus. The platform saves time, improves efficiency, and offers practical features that support our day-to-day operations. Review collected by and hosted on G2.com.

One thing I don’t like about NetSuite is that it can feel pretty complex, especially for new users. The interface isn’t always very intuitive, so it takes a while to get comfortable and really understand how everything works.

Another drawback is the cost. For smaller businesses, it can be quite expensive—not only the subscription, but also the implementation and customization. It’s simply not always the most budget-friendly option.

I’ve also found that some customizations and reports can be tricky to set up without technical help. At times you need external support or a specialist, which can slow progress and make changes take longer than expected.

Overall, even though it’s a powerful system, there’s a clear learning curve and some added costs that come with it. Review collected by and hosted on G2.com.

One of the biggest problems NetSuite solves for me is reporting and overall data visibility. Before, pulling reports was time-consuming, and the information I needed was often scattered across different systems or buried in spreadsheets. Because of that, it was difficult to get a clear, real-time view of how the business was performing.

With NetSuite, reporting feels much more streamlined. I can generate real-time reports whenever I need them, without having to wait on someone else or manually compile data from multiple places. The dashboards are especially useful because they provide a quick snapshot of key metrics all in one place.

It also makes customization easier. I can tailor reports to specific requirements, which helps me get more meaningful insights rather than just generic data. This has improved decision-making, since I can rely on information that’s accurate and up to date.

Overall, it saves a lot of time, reduces manual effort, and makes reporting more reliable and accessible. Review collected by and hosted on G2.com.

Some parts of the platform can feel a bit fragmented, especially since admin settings, user settings, and security controls are located in different places rather than being grouped together. Review collected by and hosted on G2.com.

Microsoft 365 addresses our need for a centralized business platform for communication, collaboration, file storage, and overall productivity. It enables our team to manage email professionally, collaborate on documents in real time, store and share files securely, and stay connected across different locations. As a result, we’ve become more responsive, reduced day-to-day operational friction, and built a stronger foundation for scaling the business. Review collected by and hosted on G2.com.

We had a hard time at first getting the machine up and running but once we figured out our own issues, it was easy to integrate. It took a few of us to get it going, but it was unfamiliar to us. Review collected by and hosted on G2.com.

The Receptionist documents all visitors online so it reduces our time spent logging visitors and creating sign in sheets. It is a plus to have everything documented immediately. Review collected by and hosted on G2.com.

While Microsoft Outlook is a powerful tool, one drawback is that it can sometimes feel overwhelming, especially when managing a high volume of emails. Important messages can get buried if folders and rules aren’t set up effectively.

Another challenge is that the interface can feel a bit cluttered at times, particularly for new users, which may create a learning curve when trying to use all of its features efficiently.

Additionally, occasional syncing delays between email and calendar—especially across devices—can be frustrating when working in fast-paced environments where real-time updates are important. Review collected by and hosted on G2.com.

These features allow me to stay organised, manage my time effectively, and maintain clear communication with clients and colleagues. It helps me respond quickly, keep track of priorities, and ensure nothing falls through the cracks—especially in a fast-paced, high-volume work environment.

Overall, Outlook enhances my productivity and enables me to work more efficiently and professionally. Review collected by and hosted on G2.com.

The only thing I wish is that it offered a bit more customization when it comes to the color scheme. Other than that, I have nothing negative to say about Stampli! Review collected by and hosted on G2.com.

Stampli addresses the problem of excessive paper use and provides a centralized location for storing all physical invoice copies. Having everything organized online is extremely convenient and efficient. The ability to quickly search for invoices online saves both significant time and money. Review collected by and hosted on G2.com.

I would love to see improvements in merging vendors. It's a hassle when the vendor details don't work because of payment details or address errors, you have to create a new vendor for that transaction instead of changing it within the existing vendor. It's especially frustrating when the payment details are wrong the first time. Review collected by and hosted on G2.com.

I use BILL AP/AR for managing vendor payments and tracking receivables. It consolidates vendor payments into one platform, saving me from entering transactions separately. It also lets me check invoice statuses without needing follow-ups, which is incredibly useful. Review collected by and hosted on G2.com.

I'm not sure if the staff who prepare orders get notified when we edit their Waitwhile system, or if when they go to submit a prepared order as ready to collect they see the edits and need to begin gathering at that time which could delay the customers collection of their multiple orders. Review collected by and hosted on G2.com.

I use Waitwhile to alert customers when their orders are ready, allowing them to shop without waiting. It's easy to enter and edit customer info, helping us gather multiple customer orders efficiently. Review collected by and hosted on G2.com.

The only thing I’m not a huge fan of is the default email reminders, and the fact that I can’t personalize them. Review collected by and hosted on G2.com.

Anchor is solving the problem of messy, time-consuming billing and payment collection by making the entire process simple and streamlined — for both me and my clients. It keeps everything organized in one place, makes it easy for clients to view and pay, and reduces back-and-forth or confusion. For me, that means I’m spending less time chasing payments or managing invoicing details and more time focusing on my actual client work. It’s helped me run my business more efficiently, feel more confident in my process, and it creates a smoother, more professional experience for the clients I serve. Review collected by and hosted on G2.com.

The setup of Cal.com is overwhelming, which could be improved. The documentation for different integrations and event configurations needs better clarity, as it takes time to figure out how to use them effectively. Also, I think the user interface could be more refined, especially when managing multiple event types or settings. It could be smoother and better. Review collected by and hosted on G2.com.

I use Cal.com to streamline meeting coordination, eliminating back-and-forth messages and reducing calendar conflicts like double bookings when managing multiple clients. Review collected by and hosted on G2.com.

Certain requests require coordination through support rather than self-service, which can slow things down. Initial setup and changes may take longer than expected depending on the property and scope. More customization and faster turnaround times for updates would improve the overall experience. Review collected by and hosted on G2.com.

Kastle is assisting our tenants with electronic keypads. This is benefiting us in Property Management because our tenants can manage access more efficiently, reduce reliance on physical keys, and streamline move-ins, move-outs, and vendor access. Review collected by and hosted on G2.com.

The thank you page after booking could offer more tweaks at first glance, but the customize email layout option changes everything. Now I can add logos to headers, style footers with contacts, pick fonts, borders, and spacing fully branded and previewed before saving. Review collected by and hosted on G2.com.

It slashes costs by ditching unused software fees, freeing up budget for what matters. Support wise, quick video calls fix tech hiccups in minutes instead of endless emails-huge time-saver. Setup was super easy, under an hour with perfect integrations into out Calendar and CRM. We use it multiple times daily; customer support's responsive; features are just right without overload. Makes workflows faster and clients happier overall. Review collected by and hosted on G2.com.

While Jotform is generally easy to use, some advanced features and integrations are only available in higher-tier plans. At times, managing many features can feel slightly overwhelming for new users. Improving access to more integrations and expanding customer support resources for free users would make the experience even better. Review collected by and hosted on G2.com.

Jotform helps simplify the process of collecting information through online forms. Instead of manually gathering responses through emails or spreadsheets, everything is organized automatically in one place. This makes it easier to manage data, track responses, and streamline workflows Review collected by and hosted on G2.com.