Reception Management Software

Some of the more advanced features can take a while to learn, especially for new users. Pricing can also get expensive as your business grows and you need to add more features or additional users. From time to time, the system can feel a bit slow, and I wish some of the customization options were more flexible. Review collected by and hosted on G2.com.

Xero helps solve the problem of managing accounting tasks manually and keeping financial information organized. It makes invoicing, expense tracking, bank reconciliation and financial reporting much easier and reduces the amount of time spent on repetitive bookkeeping. This helps me stay on top of my finances, reduce errors and have a clearer view of my business’s financial position. Overall, it saves time and makes day to day financial management more efficient. Review collected by and hosted on G2.com.

What I dislike about Calendly is that some of the more advanced features are limited to paid plans. The free version works well for basic scheduling, but additional customization, integrations, and automation options may require an upgrade. I also think the setup can feel slightly overwhelming at first when configuring multiple event types and availability rules. However, once everything is configured properly, the platform becomes much easier to use. Review collected by and hosted on G2.com.

Calendly solves the problem of coordinating meeting times between different people. Instead of exchanging multiple messages to find a suitable time, I can simply share my scheduling link and let others choose from my available time slots. This saves me time, reduces scheduling conflicts, and helps me keep meetings organized in one place. It is especially useful when arranging meetings with people who have different schedules, making the overall process faster and more professional. Review collected by and hosted on G2.com.

There are a few features we don't use because they would be more useful for larger teams, so it can feel like there are more options than we actually need. Review collected by and hosted on G2.com.

The core need was finding a better way to manage the office where most people aren't assigned permanent desks. Archie has helped us move away from fixed seating without creating chaos / friction with our teams. People reserve what they need, meeting rooms are easier to keep track of... it's good! Review collected by and hosted on G2.com.

I'd say our connection with Salesforce could be a little bit better. Sometimes I tend to lose prospects between Salesforce and Qualified, and I have a hard time finding a prospect tagged with the Qualified campaign. It would really be nice if the integration was better, like having everything I see within Qualified embedded into Salesforce, maybe within an iframe. Review collected by and hosted on G2.com.

If you're looking to provide the best conversational marketing service to your customers on the market, Qualified is it. Not only because of the excellent product but the incredible success and support teams that make sure you're getting the most from the platform every step of the day. Review collected by and hosted on G2.com.

Qualified increases visibility into engaged prospects and offers real-time engagement, turning interest into potential sales conversions. It allows us to interface with prospects on our website, making customer engagement easier and more effective. Review collected by and hosted on G2.com.

In the process of engineering projects, a huge amount of drawings, spreadsheets, reports, and other documentation is created. It is hard to find the latest version without proper structure and naming of the files. Also, engineering calculations performed on spreadsheet have some limitations comparing to dedicated engineering software. Review collected by and hosted on G2.com.

Google Workspace gives us an easy-to-use shared platform for documenting engineering project and performing its review. The information about changes and reasons behind them, as well as shared access, will help all team members understand each other better and reduce the circulation of many copies of technical documentation. Review collected by and hosted on G2.com.

I don’t see any significant disadvantages to GReminders. It offers lots of configuration options to choose from. The main downside, though, is figuring out where each configuration setting is located and understanding what each one is relevant for. Review collected by and hosted on G2.com.

The business problem GReminders helps to solve is automating telling customers about their appointment start date and time.

For example it automated sending of appointment dates and times, including the initial appointment confirmation, day-before reminders, and even follow-ups to request Google reviews. It also helps with notifying clients about schedule changes, such as updated dates and times in our calendar. Review collected by and hosted on G2.com.

Sometimes the experience depends a lot on the internet connection, especially during video meetings. The number of features can also feel a little overwhelming at first, and occasional audio or video issues can happen during longer meetings Review collected by and hosted on G2.com.

Zoom Workplace helps make remote meetings and team communication easier. It saves time by allowing us to discuss things quickly through video calls and screen sharing instead of having to meet in person. It is especially useful when working with people from different locations. Review collected by and hosted on G2.com.

One of the biggest challenges with NetSuite is that some processes are not very intuitive, particularly when working with financial reporting and CSV imports. Import errors can sometimes be difficult to troubleshoot because the error messages do not always clearly identify the underlying problem.

Financial reporting can also require significant customization to obtain the information in the exact format needed. I would like to see stronger and more user-friendly reporting tools, especially for cash flow analysis and financial statement preparation.

NetSuite is very powerful, but the learning curve can be steep, and relatively simple tasks can sometimes require multiple steps or customized solutions. Review collected by and hosted on G2.com.

NetSuite helps us centralize accounting and financial information across multiple entities and provides a consistent platform for AP, journal entries, bank activity, reconciliations, and financial reporting.

One of the biggest benefits for me is the ability to automate processes that would otherwise require significant manual work. For example, CSV imports allow us to upload large volumes of transactions instead of entering them individually, and saved searches help with reconciliations, research, and recurring reporting.

From a financial reporting perspective, having the ability to drill down from financial statements to the underlying transactions also makes it easier to investigate variances, support balances, and complete month-end and quarter-end reporting. Review collected by and hosted on G2.com.

There are no downsides of using iLobby as it assisted our processes greatly! It was was extremely easy to add people into the system and easy to preregister guests in the event of a group meeting. Review collected by and hosted on G2.com.

The iLobby system helps us to ensure visitors check in, are given a name badge and read and conduct the necessary GMP and Safety training required of our facilities. We are also looking into adding a safety video for guests to watch at their arrival! Review collected by and hosted on G2.com.

Visitly is not great, and the new updates have been very problematic. The only thing it effectively does is notify people when visitors check-in, but other than that, it doesn't seem to offer much value to us. The new update has changed the entire layout of the check in screen on the desktop. Now we have to select the host two or three times before it recognizes a selection, it now shows all available entries instead of the only required ones we have set, on the tablet if you want to go back because you selected the wrong host, you have to start over, you can't just go back. Also, you can't have multiple notification groups, each notification distribution list has to have it's own visitor type. If you don't use QR codes or face recognitions, you cant turn it off the tablet screen so visitors try to use it even though its not available, and last but not least, the price went up even thought we took off and do not use most of the features you offer. Review collected by and hosted on G2.com.

Visitly allows people to check-in when I'm away and notifies the host of their arrival. Review collected by and hosted on G2.com.

I think there are a few features missing from the new version of Outlook (such as the voting buttons for emails) that were in the old version. Some of these features were replaced with new ones (in the case of the voting buttons we now have polls), but I think they still have some work to do in order to get the new Outlook up to where the old one was. Review collected by and hosted on G2.com.

Outlook is serving a major business function in that the business world runs on email and it is a critical need that our business has. Review collected by and hosted on G2.com.

Whenever I click on an invoice to maximize the screen to see it better, it doesn't do anything but zoom in to the document itself. I expect it to open up in a new tab with the full screen of the invoice. Review collected by and hosted on G2.com.

I use Stampli to consolidate and organize invoices, eliminating the need to email each vendor individually. It's user-friendly and intuitive. I value the approval tools that show who has approved invoices and my next action. Review collected by and hosted on G2.com.

The main thing I feel can be improved is the level of customisation available for invoices. The existing options are good, but having more flexibility to customise the layout and fields would be helpful. Some features can also feel a little more than what is needed for simple invoicing and payment tracking. Review collected by and hosted on G2.com.

Refrens is helping me solve the problem of managing quotations, invoices and payment tracking in one place. Earlier, keeping track of invoices and pending payments could become difficult, especially when dealing with multiple clients. With Refrens, I can create invoices quickly, keep client details organised and easily check which payments are pending. This saves time and makes the overall billing process much more organised. Review collected by and hosted on G2.com.

While Microsoft 365 is an exceptionally powerful platform, its breadth of capabilities can also make it complex to manage. Organizations often struggle to fully utilize all of the available features because of the learning curve and the pace at which new functionality is introduced. Keeping users trained, maintaining governance, and managing licensing can be challenging, particularly in large enterprises. That said, Microsoft continues to improve the platform with AI, security enhancements, and user experience updates, making it one of the most comprehensive productivity and collaboration solutions available today. Review collected by and hosted on G2.com.

Microsoft 365 solves the challenge of keeping people productive, connected, and secure regardless of where they work. By integrating communication, document collaboration, file storage, project management, and AI-powered productivity into a single platform, it eliminates many of the barriers created by disconnected tools. For me, it has enabled more efficient project and program management through Microsoft Teams, SharePoint, Planner, Outlook, and the Office suite. It has improved collaboration with stakeholders, simplified document sharing and version control, and reduced time spent on administrative work through automation and AI capabilities like Microsoft Copilot. As someone who has led large-scale enterprise programs, Microsoft 365 has helped me keep distributed teams aligned, make faster decisions, and deliver projects more effectively while maintaining strong security and governance. Review collected by and hosted on G2.com.

There are many steps to verifying your business and setting up payment processing. If you have to change a bank account, you have to go through verification again. Review collected by and hosted on G2.com.

I just started a business and was spinning in circles setting up a process to write customer agreements and collect payments. Anchor has both electronic agreements and payment processing integrated so I could put the services right in the proposal, and set how they should be billed. The customer can add their payment method right to the agreement and pay the invoice immediately. I love that in just a few minutes I had monthly invoices set up and I don't have to manage invoices moving forward. Review collected by and hosted on G2.com.

For some reason, Bill disallowed the use of certain symbols in their Memo section. They used to allow me to use the @ symbol and additional symbols like that, and now they don't. I found it quite helpful to use those and unnecessarily restrictive. I imagine there's a coding reason for it or something like that, but I wished they didn't change that. I also find the Approval process can be confusing at times, because the steps aren't specifically guided as seamlessly as they are in the iPhone app. The app moves me through the approval process really easily and smoothly. The desktop app I don't always know if the approval and payment out has processed correctly. Review collected by and hosted on G2.com.

Bill really keeps the vast majority of my payment management in one easy to use resource. It's very helpful to konw I can just handle the vast majority of my financial payment/management needs inside this program. Review collected by and hosted on G2.com.

Honestly, there isn't much to dislike! If I had to suggest one improvement, it would be having more workspaces available for instant booking. Waiting for host approvals and confirmations can slow down the process, so expanding the instant-book options would make the overall experience even smoother. Review collected by and hosted on G2.com.

Gable solves the challenge of remote work friction by drastically increasing my productivity. Having access to dedicated workspaces outside of my home gives me the ideal environment to concentrate without everyday distractions. More importantly, it bridges the gap in team collaboration—being able to meet up with my colleagues in person allows us to solve complex problems much faster and more naturally than we ever could over a Zoom call. Review collected by and hosted on G2.com.

The app seems to log out quite a bit. Sometimes I walk by the iPad, either in the morning or the middle of the day, and notice that we've been logged out. It might be an iPad update or something unrelated to the reception app, but I do find myself having to relog in from time to time, which would not be ideal if a guest came and they couldn't access it. Review collected by and hosted on G2.com.

The Receptionist saves us an entire salary and is convenient for connecting with the right people quickly via email or text. It's easy for visitors to use and alerts staff seamlessly. Review collected by and hosted on G2.com.

I like everything about it. I like all of its features. Review collected by and hosted on G2.com.

Cal ID solves the hassle of manual scheduling, endless back-and-forth, and fragmented meeting management. Instead of spending time coordinating availability through emails or messages, it automates the booking process by syncing calendars, managing time zones, sending reminders, and handling rescheduling automatically.

For me, this boosts productivity and saves a significant amount of time, especially when I’m managing client meetings, demos, interviews, or team coordination. It also feels more professional for clients, since they can instantly book an available slot without delays. Features like workflow automation, integrations, and team scheduling further streamline operations and help reduce missed meetings and scheduling conflicts. Review collected by and hosted on G2.com.

The only con with Kastle is their price. They are a bit on the pricey side but overall, they cover all aspects of security and their personal touch is appreciated. I mentioned the support before - the support is top notch. Review collected by and hosted on G2.com.

Kastle is assisting us with entry security for staff, visitors, and guests. We have solutions that are unique to staff but more intensive for guests. We have monitoring located throughout the building for safety purposes. We have a dvr that records up to 1 month back for security purposes. The system is critical to offering our employees and the company peace of mind when it comes to security. Review collected by and hosted on G2.com.