Reception Management Software

I don't use Qualified's video chatbot. The platform has had some difficulties helping customers with detailed support questions. Review collected by and hosted on G2.com.

Qualified accelerates our sales process by answering questions 24/7 and qualifying visitors before they chat with sales. It handles simple queries, freeing our team for high-intent buyers. It's easy to use, multilingual, and connects to Salesforce. However, it doesn’t handle customer support questions well. Review collected by and hosted on G2.com.

While Calendly is incredibly useful, some advanced features, like certain integrations, reporting, and customisation options, are only available in the paid plans. It would be great if more functionality were accessible in the free version. Additionally, occasionally syncing across multiple calendars can be a bit slow or require manual refreshes. Overall, these are minor issues compared to the time and efficiency it saves. Review collected by and hosted on G2.com.

Calendly takes the frustration out of scheduling conflicts, endless email back-and-forth, and manual calendar updates. Because it lets others book meetings based on my real-time availability, it saves me hours each week and greatly reduces the chance of double bookings. Automated reminders and time zone detection help meetings run smoothly, and the seamless integrations with my calendar and other productivity tools keep everything organised in one place. Overall, it improves my efficiency and creates a more professional experience for both clients and colleagues. Review collected by and hosted on G2.com.

I wish instead of having different floors that you need to switch from, you could just have everything in one view or like a faster filter to see what floor you're looking at. Review collected by and hosted on G2.com.

It makes our hybrid setup actually easy to manage. People can come in on the same days without chaos. It’s also helped our office stay at a comfortable capacity. Review collected by and hosted on G2.com.

for advance reporting and complex data analysis, Google sheets has some limitations , compare to excel, also managing access permissions in drive can become confusing when working with many clients and folders. Review collected by and hosted on G2.com.

Before using it, client information and documents were scattered, across emails and local systems, Google workspace centralized everything in one place this has improved response time, reduced miscommunication, and helped me to manager multiple client accounts more efficiently . it ensures all clients stay aligned, collaboration improved, and client follow ups became more organized , it directly helped in improving client satisfaction and maintaining strong account relationships. Gmail is my main tools for client emails, Google Docs for proposal and contracts, Goole sheets for account tracking and reports, Drive for document storage, and google meet for client and internal meetings. Review collected by and hosted on G2.com.

Only thing is we wish that the Sign Out button on the bottom right-hand corner of the kiosk could be bigger or highlighted to stand out better. When guests need to sign out, they have difficulty finding that button. Review collected by and hosted on G2.com.

We can now see who is in the building for the day, especially if we missed them come into the door. Our office is hybrid, so this allows us to let unexpected guests know whether or not someone is in the office to be able to help them with their needs. It has also allowed our front desk to see if we have trainings for the day and how many people we are expecting at different times which lets us know when it may get busy in the lobby. Review collected by and hosted on G2.com.

Sometimes it gets hang and crash, which feels irritating. It happens during call or at the time of joining. I think performance and load testing needs to be done properly. When usage is high, it causes issue. The initial setup is quite lengthy. Review collected by and hosted on G2.com.

I find Zoom Workplace makes communication easy and supports large audiences. It allows us to create breakout rooms for effective group discussions and highlights areas during screen sharing effortlessly. Review collected by and hosted on G2.com.

I don’t have many dislikes, but I do want to call out the occasional sign-in loop or sync hiccup. Every so often, OneDrive gets stuck and a file will show as syncing forever until I quit the app and restart it, and then it clears. I’ve also had rare moments where licensing checks keep nagging even though I’m already signed in; again, a restart usually fixes it. Updates can sometimes shuffle a button or menu around, which steals a few minutes while I relearn where a setting moved. None of this is a deal breaker for me—just small bumps that tend to show up at the wrong time, make me sigh, and then I keep going. Review collected by and hosted on G2.com.

Microsoft 365 solves the scattered-workflow problem for me. Instead of bouncing between different vendors and trying to make them talk to each other, I can keep communication, files, and documents under one roof. That reduces context switching and helps prevent mistakes, because the calendar, chat, and file permissions all line up with our org policies. It also fixes the handoff mess: if I start a doc, a teammate can pick it up using the same link, comments stay with the file, and our conversation remains in the channel where the work actually lives, so decisions are visible and easy to follow.

It also takes a lot of the compliance and security headache off my plate. Company policies apply across apps, sharing links respect groups and roles, and I don’t have to worry that a random public link slipped out. Version history and audit trails help when I need to show who changed what and when. In practice, that means faster reviews, fewer “oops” moments with attachments, and less time spent chasing the right copy of a file. Day to day, the benefit is straightforward: I stay organized, I move faster, and working with clients and my team feels calmer because the suite keeps the pieces together without me having to wrestle it. Review collected by and hosted on G2.com.

its more finance focused so some reports are not very flexible for sales analysis, custom sales reports and forecasting features are limited, for detailed pipeline or revenue forecasting we still rely on CRM tools and spreadsheets. Review collected by and hosted on G2.com.

earlier, sales and finance coordination involved many emails and manuak updates. it solved this problems by providing real time visibility into billing and payments this helps my team follow ups with clients at the right time, reduce payment delays, and maintain better client relationships, it also improves accountability between sales and finance teams, payment follow ups became more structured, fewer invoices were missed and cash flow visibility improved, this indirectly helped in faster collections and smoother sales operations. we use it daily in our workflow. also there customer support is best, they resolve any issue quickly. Review collected by and hosted on G2.com.

We had a hard time at first getting the machine up and running but once we figured out our own issues, it was easy to integrate. It took a few of us to get it going, but it was unfamiliar to us. Review collected by and hosted on G2.com.

The Receptionist documents all visitors online so it reduces our time spent logging visitors and creating sign in sheets. It is a plus to have everything documented immediately. Review collected by and hosted on G2.com.

Sometimes, if there's a feature that doesn't work with NetSuite, it can take ages for them to address it with an enhancement because not a lot of customers may want it. Sometimes, there's no workaround, and these enhancement requests can stay in the NetSuite world for ages. Review collected by and hosted on G2.com.

NetSuite consolidates multi-subsidiary accounts quickly, saving two days at month-end. Its 100% cloud-based system allows for real-time financial balance sheet access and is easily customizable to different business needs. Review collected by and hosted on G2.com.

I think the aesthetic of GReminder's booking page is rather uninspiring and lacks appeal. With other booking calendar tools, I've had the opportunity to influence how the booking page looks for my visitors. In contrast, GReminder's design feels outdated, as if it hasn't received much attention from the graphic design, marketing, or IT teams. Review collected by and hosted on G2.com.

GReminders has been very helpful to me so far by sending appointment confirmations, which saves my staff from having to make multiple attempts to reach clients for confirmation. The Pre-Meeting Briefs serve as excellent reminders, providing essential information about previous meeting agendas and to-dos. This feature definitely saves me the time I would otherwise spend looking up client notes or listening to past meetings. Finally, I really appreciate receiving notifications of booked appointments through the online calendar. Review collected by and hosted on G2.com.

Outlook’s weak spot is that it can feel heavy and slow, especially when your inbox is large or when switching between features. Some settings are buried deeper than they need to be, and occasional sync hiccups can interrupt your flow Review collected by and hosted on G2.com.

Outlook solves the everyday problem of keeping communication, scheduling, and tasks organized in one reliable place, and that brings a real sense of control to your workday.

How it benefits you

- Centralizes email, calendar, and tasks, so you’re not juggling multiple apps.

- Reduces missed messages and meetings with reminders, flags, and smart scheduling.

- Keeps your day structured by letting you see commitments and priorities at a glance.

- Improves coordination with others through shared calendars and easy meeting setup.

- Helps you stay efficient with quick search, rules, and focused inbox tools.

The result is a smoother, more predictable workflow that makes it easier to stay organized and on top of everything. Review collected by and hosted on G2.com.

Honestly? Nothing so far. I don't have experience with other invoice approval software but compared to approving invoice by invoice over email, it's much better! Review collected by and hosted on G2.com.

Stampli is doing a great job consolidating invoices into one clearly visible area for approval by the people who need to review and approve the invoices. No longer are pending invoices slipping through the cracks and possibly getting additional fees because of late payments. I am also able to quickly see past invoices to compile costs based on vendor or project. Review collected by and hosted on G2.com.

I have yet to identify any glaring downsides. It would be nice to be able to SMS or email outside links to customers as we currently can only send messages but not links. Review collected by and hosted on G2.com.

We are utilizing WaitWhile in an animal shelter in which we have multiple different departments servicing customers from one check-in station. This means we have multiple employees servicing different customers at different times in the same general area. WaitWhile has enabled us to track these customers through the entire process simultaneously for all departments and even down to the employee level determine our efficiency and effectiveness. Review collected by and hosted on G2.com.

Certain requests require coordination through support rather than self-service, which can slow things down. Initial setup and changes may take longer than expected depending on the property and scope. More customization and faster turnaround times for updates would improve the overall experience. Review collected by and hosted on G2.com.

Kastle is assisting our tenants with electronic keypads. This is benefiting us in Property Management because our tenants can manage access more efficiently, reduce reliance on physical keys, and streamline move-ins, move-outs, and vendor access. Review collected by and hosted on G2.com.

A few things could definitely be smoother. The customization options are powerful, but some of the advanced settings feel a bit tucked away and take time to figure out. Integrations work well overall, but occasionally I wish the setup process was more guided, especially for first-time users. Also, the UI while clean could benefit from clearer labels or tooltips in certain places to reduce trial-and-error. Nothing major, but small refinements would make the experience even more intuitive. Review collected by and hosted on G2.com.

Cal.com eliminates scheduling back-and-forth, prevents double-bookings, and structures my day. It offers a professional booking experience with deep customization and seamless calendar sync, saving time and stress. Review collected by and hosted on G2.com.

The only thing I’m not a huge fan of is the default email reminders, and the fact that I can’t personalize them. Review collected by and hosted on G2.com.

Anchor is solving the problem of messy, time-consuming billing and payment collection by making the entire process simple and streamlined — for both me and my clients. It keeps everything organized in one place, makes it easy for clients to view and pay, and reduces back-and-forth or confusion. For me, that means I’m spending less time chasing payments or managing invoicing details and more time focusing on my actual client work. It’s helped me run my business more efficiently, feel more confident in my process, and it creates a smoother, more professional experience for the clients I serve. Review collected by and hosted on G2.com.

Although FreshBooks does a great job with ease of use, the reporting features could be more advanced for those who want deeper insights into financial trends. I’d also like a bit more flexibility when customizing invoices and dashboards. Additionally, the cost may feel high for freelancers or very small businesses on a tight budget. Review collected by and hosted on G2.com.

FreshBooks helps me save time by simplifying invoicing, expense tracking, and payment collection all in one place. Instead of juggling spreadsheets or multiple tools, I can manage client billing, track time, and stay on top of cash flow quickly and accurately. It reduces errors, keeps everything organized, and ensures I get paid faster. This efficiency lets me focus more on growing my business instead of being stuck in administrative tasks. Review collected by and hosted on G2.com.

I am disappointed that the ID scanner doesn't autofill the user's information, which could save time and reduce errors during visitor check-ins. Additionally, it's frustrating that we can't get the system to recapture the signature on each visit, which is essential for maintaining accurate and up-to-date records. The initial setup was also challenging, as the sign-in flows seemed to be designed for a different environment, which made customization and adjustment to our specific needs more cumbersome. Review collected by and hosted on G2.com.

I use Envoy Visitors for tracking who enters and escorts visitors at data centers, with the added benefit of viewing multiple sites from one location and customizing flows. Review collected by and hosted on G2.com.

Suggested Enhancements for Bill.com AP/AR-

Notes & Notifications: Expand the notes section and improve notifications for better visibility and usability.

Error Handling: Provide more detailed explanations for sync errors beyond the current generic messages.

Invoice Controls: Enable the ability to set period restrictions for invoice entry to prevent posting in closed periods or payment dates errors.

GL Coding: Allow use of keyboard shortcuts or quick keys for GL account selection instead of manual dropdown navigation.

Inbox Processing: When forwarding an email with multiple invoices, the email currently becomes the backup, creating extra manual work. Suggest enabling the option to copy the email backup directly in the inbox rather than uploading it each time.

Overall Interface: Make the interface more user-friendly and intuitive for AP/AR workflows. Review collected by and hosted on G2.com.

Facilitating timely payments to ensure they are not late, error reduction on payments issued and payments received. Review collected by and hosted on G2.com.