Reception Management Software

One thing I did not like much about Calendly is that some useful features are limited during the trial or free plan, which can make it difficult for new users to properly explore the platform before deciding to upgrade. For someone using it for the first time, a slightly more flexible trial experience would help in understanding its full potential more comfortably. Review collected by and hosted on G2.com.

Calendly helps solve the problem of manually coordinating meeting times through repeated messages and followups. Before using it, scheduling meetings often took extra time because of availability confusion and back and forth communication. After starting to use Calendly a few months ago, it became much easier to share available slots and let others book meetings directly. The main benefit for me has been saving time and keeping meetings more organized. It also reduces missed meetings and makes scheduling smoother, especially when managing multiple conversations or client discussions at the same time. Review collected by and hosted on G2.com.

Clearly some small things are not as polished and there are some settings that are a bit buried and hard to find at times, however the main flows work perfectly. I would also argue floor plans are not the easiest to edit, but once you get used to how it works it's okay. Review collected by and hosted on G2.com.

The main use case is resources booking at our workspace, we were able to customize the booking processes very easily, define policies and also add our brand to the portal. On top we also sign in visitors through the platform. Review collected by and hosted on G2.com.

Being able to dictate email send times more granularly would be a great addition! Review collected by and hosted on G2.com.

Speed to lead, ABM, scalable event invites from AI vs tapping our field team Review collected by and hosted on G2.com.

We would appreciate more customisation and reporting flexibility as we continue to scale, along with deeper automation and AI capabilities for more complex operational workflows and enterprise-level integrations such as Employment Hero. Review collected by and hosted on G2.com.

Xero primarily solves our payroll and finance administration by streamlining payroll, compliance, invoicing, and reconciliations, which saves us time, reduces manual work, and improves operational visibility. Review collected by and hosted on G2.com.

when i use sheets for large datasets or complex formulas, performance can slow down. for deeper analysis, i still rely on warehouse like bigquery rather than spreadsheets. Review collected by and hosted on G2.com.

well the it solve the problem of seamless communication in all the conditions with google meet, and scattered documentation and communication in data projects, it creates a single place where business users, analyst and engineers can review definitions, approve changes and track updates, this reduces back and fourth emails and avoids confusion around schema changes or metric logic. google workspace is a strong collaboration platform for data warehouse work. Review collected by and hosted on G2.com.

Feature overload / UI clutter — A lot of users feel the interface has become crowded as Zoom added chat, docs, whiteboards, AI tools, phone features, and scheduling. What used to feel lightweight can now feel more complex.

Heavier system usage — Some users report that newer versions consume noticeably more CPU and memory, especially during long meetings or on older hardware.

Frequent updates at inconvenient times — A common annoyance is launching a meeting and suddenly needing to update the app first.

Occasional glitches and syncing issues — Reports include login persistence problems, broken meeting links, chat sync issues, and desktop client instability on certain systems.

Security and privacy concerns — Zoom improved a lot after earlier controversies, but organizations still monitor vulnerabilities and AI-related data processing carefully.

Meeting fatigue — This is not unique to Zoom, but nonstop video meetings are mentally draining for many people. The term “Zoom fatigue” became common enough that researchers study it directly. Review collected by and hosted on G2.com.

Too many disconnected tools

Zoom Workplace combines meetings, chat, phone, docs, whiteboards, notes, and AI features into one platform. That means fewer app switches and less context loss during the workday.

Wasted time in meetings

AI-generated summaries, transcripts, highlights, and action items reduce the need for manual note-taking and help people catch up quickly if they miss a meeting.

Remote and hybrid collaboration friction

It helps distributed teams collaborate asynchronously through clips, docs, whiteboards, and chat instead of relying only on live meetings.

Administrative busywork

AI Companion can draft chats, emails, meeting prep, follow-ups, and tasks, reducing repetitive coordination work. Review collected by and hosted on G2.com.

When some visitors come back, they are considered "Returning" visitors. I don't always have them pre-registered so they sign in via kiosk using "returning visitor" selection. It does not always work. It is not a big deal, they just sign in as new visitor.

the events do not clear when they are done. I am currently undecided if I want the past events to auto delete or if I want to keep them. My instinct is to delete them. Review collected by and hosted on G2.com.

Getting visitors signed in quickly as well as notifying the host via email. I have a busy reception area and visitors need to be moved in and out quickly. FacilityOS does this for me. Review collected by and hosted on G2.com.

One issue is that it doesn’t connect with POS systems like Square or Shopify unless you purchase additional software, which defeats the purpose—especially when we’re already paying a high price for multiple systems. At the moment, we export our sales from Shopify and Square, then export and import our inventory from NetSuite back into Shopify and Square. Overall, that workflow is tedious and time-consuming.

The custom reporting options are great, but I wish there were a more user-friendly way to build, organize, and manage those reports. SuiteAnswers can be helpful, but if you don’t already have prior knowledge of how something works in NetSuite, it can be difficult to navigate and learn. The system can also run very slowly when generating reports. Review collected by and hosted on G2.com.

Having everything in one place on a single platform—inventory management, sales, reporting, accounting, and purchasing management—makes things much easier. I also like the real-time dashboards for sales, inventory, probability, and operations. Review collected by and hosted on G2.com.

This isn’t really a dislike, but I’d like to see more file-sharing programs integrated. Right now, Dropbox is the only option available for clients to upload documents prior to a meeting. It would be helpful to add OneDrive and Google Drive for Business as well, since those are the programs on our approved compliance list. Review collected by and hosted on G2.com.

We’ve had a great experience using GReminders as part of our workflow every day. The AI Note Taker and pre-meeting brief summary generator have been especially valuable. Both features save us a lot of time, help us stay organized, and make meeting preparation much more efficient.

The appointment reminders and scheduling tools have also been extremely helpful. Being able to automate these ahead of time has improved consistency and reduced manual follow-up.

One thing I’m especially looking forward to is even deeper integration with Redtail CRM, which will make the workflow even more seamless for our team.

Overall, GReminders has been a great addition to our tech stack, with great Customer Support as an added bonus. The platform saves time, improves efficiency, and offers practical features that support our day-to-day operations. Review collected by and hosted on G2.com.

One thing I dislike about Microsoft 365 is that some admin settings and security configurations can feel complicated, especially for new users. On top of that, certain updates or feature changes can take time to get used to. Licensing costs can also add up and become expensive for organizations with larger teams or more advanced feature requirements. Review collected by and hosted on G2.com.

Microsoft 365 addresses disconnected communication, file management, and collaboration by bringing key productivity tools together in a single cloud-based platform. It strengthens teamwork through apps like Teams, Outlook, OneDrive, and SharePoint, so users can collaborate securely from anywhere. For us, this translates into higher productivity, smoother collaboration, less effort spent on infrastructure management, and better data security and accessibility. Review collected by and hosted on G2.com.

Heavy attachments can sometimes slow down searches and overall in-app performance. Over time, I’ve also noticed occasional syncing issues with the calendar on my phone, which can give trouble when setting up a meet in real time, along with crashes and general instability. Those areas could definitely use improvement. Review collected by and hosted on G2.com.

Before Outlook, I had to use multiple apps, one for mail, one for note taking, one to arrange meetings with team members.Outlook eliminated all of it and communication across departments became less chaotic and more streamlined. All of it without having to learn a complicated new system. Review collected by and hosted on G2.com.

The app seems to log out quite a bit. Sometimes I walk by the iPad, either in the morning or the middle of the day, and notice that we've been logged out. It might be an iPad update or something unrelated to the reception app, but I do find myself having to relog in from time to time, which would not be ideal if a guest came and they couldn't access it. Review collected by and hosted on G2.com.

The Receptionist saves us an entire salary and is convenient for connecting with the right people quickly via email or text. It's easy for visitors to use and alerts staff seamlessly. Review collected by and hosted on G2.com.

The only thing I wish is that it offered a bit more customization when it comes to the color scheme. Other than that, I have nothing negative to say about Stampli! Review collected by and hosted on G2.com.

Stampli addresses the problem of excessive paper use and provides a centralized location for storing all physical invoice copies. Having everything organized online is extremely convenient and efficient. The ability to quickly search for invoices online saves both significant time and money. Review collected by and hosted on G2.com.

I’ve run into periodic challenges when trying to add authorized users to bank accounts. On top of that, the sync between BILL and QuickBooks Online sometimes has issues, which can be frustrating at times. Review collected by and hosted on G2.com.

It helps us pay bills on behalf of clients in a timely and accurate manner. It also supports multiple approval levels for bills, syncs financial data to our accounting platform quickly and easily, and enables vendors to be paid on time through the built-in inbox. Review collected by and hosted on G2.com.

a more customizable proposal so that my brand and the particular sections I want are included. It'd be nice to just build a document with my logo and even font. I'd like to have an intro, maybe a section where there are different levels and the client can select what services they want, then pop in with timeline to get started, terms and conditions, etc. Some steps can be a little confusing as far as editing services or editing agreements and ensuring the agreement is signed but then billing can start immediately or at a certain date. Review collected by and hosted on G2.com.

I use Anchor to consolidate proposals, agreements, and payments all in one place, simplifying the tracking of scope, billing, and terms. Review collected by and hosted on G2.com.

It would be terrific to include a barcode/QR code scanning feature in Waitwhile. We deal with six-digit strings of numbers that are cumbersome to type in to our devices from Waitwhile. A QR code would dramatically shorten times for us as well as provide improved functionality for co-workers. Review collected by and hosted on G2.com.

Aside from favorable interactions, our customer satisfaction depends on the speed and efficiency by which we are able to serve them. Waitwhile helps us communicate with our customer via text and alerts us to their presence in a timely fashion. Now that a serve/complete button has been implemented, I love that we no longer have to toggle between "Now Arrived" and "Now Serving" cues to click customers through. Review collected by and hosted on G2.com.

At Tech Daddy Global Solutions, while Refrens works well overall, there are a few areas for improvement.

Some advanced features and integrations can be expanded further, especially for scaling businesses. Occasionally, minor performance lags or UI refinements could be improved for a smoother experience.

The AI features are useful but still evolving, and there is scope to make them more powerful and insightful. Also, adding more depth in reports and customization options would make it even better.

That said, none of these are major issues, and the platform continues to improve over time. Review collected by and hosted on G2.com.

At Tech Daddy Global Solutions, Refrens helps solve the problem of managing invoicing, quotations, payments, and basic accounting in one place. Earlier, handling these tasks across different tools was time-consuming and prone to errors.

With Refrens, everything is streamlined — creating professional invoices, tracking payments, and managing client data becomes quick and organized. This reduces manual work and improves accuracy.

It also helps in maintaining a professional image with clients through well-designed documents and smooth workflows. Overall, it saves time, increases efficiency, and allows us to focus more on business growth instead of operational hassles. Review collected by and hosted on G2.com.

Since the last update of the mobile app, it no longer works in Europe and only tries to access cal.com instead of cal.eu, where I have my account. This prevents me from using the app, and it seems they are being slow to fix something that seems simple to me. Review collected by and hosted on G2.com.

I use Cal.com to schedule meetings with clients in Europe, which eases privacy concerns and eliminates the need to use American servers or other services. It is easy to integrate into my website and choose appointment times. Review collected by and hosted on G2.com.

Certain requests require coordination through support rather than self-service, which can slow things down. Initial setup and changes may take longer than expected depending on the property and scope. More customization and faster turnaround times for updates would improve the overall experience. Review collected by and hosted on G2.com.

Kastle is assisting our tenants with electronic keypads. This is benefiting us in Property Management because our tenants can manage access more efficiently, reduce reliance on physical keys, and streamline move-ins, move-outs, and vendor access. Review collected by and hosted on G2.com.

The thank you page after booking could offer more tweaks at first glance, but the customize email layout option changes everything. Now I can add logos to headers, style footers with contacts, pick fonts, borders, and spacing fully branded and previewed before saving. Review collected by and hosted on G2.com.

It slashes costs by ditching unused software fees, freeing up budget for what matters. Support wise, quick video calls fix tech hiccups in minutes instead of endless emails-huge time-saver. Setup was super easy, under an hour with perfect integrations into out Calendar and CRM. We use it multiple times daily; customer support's responsive; features are just right without overload. Makes workflows faster and clients happier overall. Review collected by and hosted on G2.com.