# The Receptionist Reviews **Vendor:** Sign In Solutions **Category:** [Visitor Management Software](https://www.g2.com/categories/visitor-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 432 ## About The Receptionist The Receptionist for iPad, now Sign In App, helps protect your time when you're in the office. Our system handles tasks like guest check-in and notifications, visitor information storage, and badge printing so you can focus on making more meaningful connections with your visitors. With Sign In App, you can create unique, customizable, button-based visitor workflows to match your visitor types and business policies. The system also includes message forwarding, the capture and storage of visitor logs, drag-and-drop badge creation and printing, photo and signature capture, NDA and legal agreement sign-offs, compliance verification, and emergency evacuation notifications that can alert everyone checked into your office of an important event. Our contactless check-in features allow you to check in visitors, have them answer questions, and sign agreements from their mobile devices without having to touch an iPad. Thousands of companies and millions of visitors worldwide rely on our cloud-based visitor check-in solution to help harmonize their visitor and delivery traffic and turn every visit into an advantage. ## The Receptionist Pros & Cons **What users like:** - Users appreciate the **ease of use** of The Receptionist, noting its convenience and user-friendly implementation. (17 reviews) - Users praise the **easy setup** of The Receptionist, making onboarding fast and user-friendly for everyone. (15 reviews) - Users appreciate the **quick and helpful customer support** of The Receptionist, enhancing their experience and satisfaction. (8 reviews) - Users value the **implementation ease** of The Receptionist, allowing quick setup and a smooth transition to digital documentation. (7 reviews) - Users find the **intuitive setup** of The Receptionist to be effortless and highly beneficial for their practices. (7 reviews) - Simple (7 reviews) - Quick Setup (6 reviews) - Users value the **convenience** of The Receptionist, with easy check-in and automation enhancing client experience. (5 reviews) - Users find the **helpful features** of The Receptionist, especially the evacuation list, extremely resourceful and user-friendly. (5 reviews) - User Interface (3 reviews) **What users dislike:** - Users note **limited customization** options, wishing for more flexibility in features and displayed information. (4 reviews) - Users feel the product is **expensive** for its limited features and high costs tied to the number of contacts. (3 reviews) - Users find the **lack of customization** frustrating, wishing for more flexible design and functional options. (3 reviews) - Users find the **insufficient information** regarding visitor management limits efficiency and security in The Receptionist. (2 reviews) - Users report **limited features** in The Receptionist, including inadequate printing quality and restricted contact options. (2 reviews) - Users find **location issues** problematic, needing separate accounts for each iPad and lacking a scheduling feature for visitors. (2 reviews) - Access Issues (1 reviews) - Users face **check-in issues** due to visitor confusion about the process, suggesting the need for better instructions. (1 reviews) - Users find the **difficult learning curve** challenging, requiring video tutorials to effectively set up The Receptionist. (1 reviews) - Limited Functionality (1 reviews) ## The Receptionist Reviews ### 1. Efficient Gatekeeping with Minimal Hassle **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah T. | Vice President/Interior Design Group Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2021 **What do you like best about The Receptionist?** The Receptionist is great for gatekeeping at the front door, whether it's for clients, guests, vendors, or even UPS delivery drivers. I appreciate that it is convenient and connects guests to the necessary people either via email or text, making it much quicker to alert someone that a guest has arrived. It's also easy for users or guests who come to the lobby and quickly alerts people that they have guests, making the process fairly seamless in that regard. Additionally, the initial setup was very easy. **What do you dislike about The Receptionist?** The app seems to log out quite a bit. Sometimes I walk by the iPad, either in the morning or the middle of the day, and notice that we've been logged out. It might be an iPad update or something unrelated to the reception app, but I do find myself having to relog in from time to time, which would not be ideal if a guest came and they couldn't access it. **What problems is The Receptionist solving and how is that benefiting you?** The Receptionist saves us an entire salary and is convenient for connecting with the right people quickly via email or text. It's easy for visitors to use and alerts staff seamlessly. ### 2. User-Friendly Visitor Management with Excellent Support **Rating:** 4.0/5.0 stars **Reviewed by:** Maggie R. | Labor Relations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about The Receptionist?** We like that all visitors are documented online instead of paper like we used to have. The receptionist can notify an employee when they have a visitor. There is a QR code to scan in. The system is very user friendly and was easy to implement. We use the Receptionist on a daily basis. Customer support responds quickly when needed. **What do you dislike about The Receptionist?** We had a hard time at first getting the machine up and running but once we figured out our own issues, it was easy to integrate. It took a few of us to get it going, but it was unfamiliar to us. **What problems is The Receptionist solving and how is that benefiting you?** The Receptionist documents all visitors online so it reduces our time spent logging visitors and creating sign in sheets. It is a plus to have everything documented immediately. ### 3. User-Friendly and Customizable, But Missing Salesforce Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about The Receptionist?** The app interface is straightforward and user-friendly for our students. Customizing the software to fit our needs was simple, allowing us to create an effective check-in solution. We implemented it in our lobby a few weeks ago, and it has functioned smoothly ever since. The onboarding process was uncomplicated, and working with the company has been a pleasant experience. **What do you dislike about The Receptionist?** I really wish it offered integration with the Salesforce CRM system. **What problems is The Receptionist solving and how is that benefiting you?** The Receptionist has provided an effective solution to our challenge of staffing the front desk for appointment check-ins. Since we rely on student employees to staff the front desk, there are often gaps in coverage due to their varying schedules or when they participate in events. This has made it difficult to ensure someone is always available for check-ins, especially if all the students need to step out of the office at the same time, even if only for a few minutes. Now, with the iPad stationed at the front desk, it can be used alongside our student employees for check-ins. If they need to leave briefly, the iPad remains available for students who need to check in, helping us maintain a smooth process. ### 4. Instant Visitor Notifications Make a Difference **Rating:** 4.5/5.0 stars **Reviewed by:** Jeanett C. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2026 **What do you like best about The Receptionist?** We really appreciate receiving notifications about our visitors, as well as having the option to notify them immediately. **What do you dislike about The Receptionist?** Clients occasionally select the incorrect button, which leads them to contact the wrong person. **What problems is The Receptionist solving and how is that benefiting you?** The system provides clear identification of client and visitor names, along with precise entry times. It also offers a comprehensive record of daily activities, making it easy to track and review past events. ### 5. Effortless Setup and User-Friendly Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy M. | Safety Health Environment and Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about The Receptionist?** Ease of setup and use. An easy process to implement for the business. **What do you dislike about The Receptionist?** Some additional customization would be nice on placement of logos, and consistent backgrounds. The button screen background has only light/dark options which may not match the home/welcome screen. **What problems is The Receptionist solving and how is that benefiting you?** It replaced the paper logbook, allowing us to not only require visitors to review safety protocols, but also allows us to remotely see who has been in the building and who is still in the building at any time. Perfect for safety drills when contractors or visitors are in the building. ### 6. Easy to Use with All the Features I Need—Just Wish for More Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about The Receptionist?** It's very easy to use and pretty much has all the features I need. **What do you dislike about The Receptionist?** There isn’t much I dislike about it. The only thing I’d mention is that I wish it were a bit more customizable—especially in terms of the overall look and the way information and elements are displayed. **What problems is The Receptionist solving and how is that benefiting you?** It helps our clients when the office coordinator can't be at the desk. This way, clients can still check in or send a message without someone at the front desk at all times. ### 7. Greatest Team **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra M. | Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about The Receptionist?** I wanted to share my appreciation for the receptionist program. It's been incredibly helpful to access real-time information about visitor arrivals and departures. Having this visibility enhances our ability to manage office traffic efficiently and ensures a welcoming environment for our guests. Additionally, the program's feature of storing company information for future reference has been invaluable. It allows us to quickly retrieve details as needed, streamlining our administrative processes. Overall, this program has significantly improved our front desk operations, and I look forward to continuing its use. **What do you dislike about The Receptionist?** One aspect I will miss is the direct contact I previously had with my representatives. While the program offers many features, I appreciate the personal interaction that facilitated more tailored support. Despite this, I have confidence in the team's ability to provide efficient assistance, and I look forward to continuing to utilize the program's capabilities. **What problems is The Receptionist solving and how is that benefiting you?** It has been instrumental in streamlining our visitor management process, providing real-time insights into guest arrivals and departures. In the event of an emergency, the ability to quickly access a comprehensive list of individuals currently on-site is invaluable. Additionally, the program's feature of storing company information for future reference has been incredibly helpful. It allows us to efficiently manage and retrieve important details as needed. Overall, The Receptionist has significantly enhanced our operational efficiency, and I highly recommend it to companies of all sizes. ### 8. A Very Satisfied Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Caree M. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about The Receptionist?** Setting up The Receptionist was very easy and intuitive. I have never set up a product that was that easy and without one headache. I also have used the Customer Service and found them to be so helpful and informative. We use it for every visitor that enters our facility, and they have also found it easy to use. **What do you dislike about The Receptionist?** I haven't found one dislike about The Receptionist hardware or software. **What problems is The Receptionist solving and how is that benefiting you?** We need to have our visitors sign waivers as they enter our facility and this makes it so easy for them to sign. I am able to email them the waivers for their records. It also helps us keep track of who is entering and when they enter. I also like that it notifies the person they are here to visit so it eliminates a step for me. ### 9. Highly Customizable and Effortless to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Vanya K. | Trustee - Hobart Village Board , Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about The Receptionist?** Very customizable and easy to use. Maybe add a dual screen function for a weather app on the side? **What do you dislike about The Receptionist?** It works very well. Maybe make the edit check in and check out a bit easier to see/more accesible? **What problems is The Receptionist solving and how is that benefiting you?** The Receptionist is increasing check in accountability, security and visitor logs. ### 10. Exceptionally User-Friendly and Seamless for Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about The Receptionist?** I like that The Receptionist is very user-friendly. Our customers had no issues filling out their information, and everything was sent to the correct contacts without any complications. **What do you dislike about The Receptionist?** There is nothing to dislike. The system works smoothly and meets all our needs. **What problems is The Receptionist solving and how is that benefiting you?** The Receptionist helps us manage customer check-ins during our conferences. It allows us to easily track when customers arrive to meet with our sales representatives, and the system automatically notifies the appropriate rep right away. We first used it in October, and it worked so well that we plan to continue using it for all our conferences in 2026. ### 11. Love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel S. | Social Skills Groups Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about The Receptionist?** I like how simple it is and straightforward. The onboarding process was easy, fast and simple and even those who are not technologically inclined can easily set it up and begin working with it right away. The Customer support was super helpful as well! **What do you dislike about The Receptionist?** Nothing. I couldn't find what to write here... **What problems is The Receptionist solving and how is that benefiting you?** We needed a way to: 1) manage attendance and 2) have our families check in to see their therapists, the receptionist solved both! ### 12. Fast, efficient, The Receptionist is the hit of our facility! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about The Receptionist?** When guest's login, The Receptionist will text the company personnel they are visiting and let them know they have arrived. Game changer, as our front desk associate does not have to continually reach out. Also, the Receptionist takes care of collecting all of the data our aerospace manufacturing facility requires to be compliant. No more messy binders and people signing in and being able to see who has already been at our organization. Privacy perfected! **What do you dislike about The Receptionist?** When you have a large number of guests show up at once, and they have to wait to sign in. (That can be resolved by signing them in ahead of time, but we want our vendors and customers to get used to the system and know that we take them checking in seriously, so for the first several times, we will have them sign in). **What problems is The Receptionist solving and how is that benefiting you?** Remaining ITAR compliant by collecting the correct documentation for anyone visiting our facility. Contacting in-house personnel when their appointments arrive. Notifying me, as the Administrator, who is in our facility. The Receptionist lets our aerospace customers know that we take security seriously. We do not have to continually pull data sheets from the binder, pick up pens off the floor and neaten the check-in area. ### 13. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel L. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about The Receptionist?** The simplicity of the setup. The platform is user friendly and easy to understand. The number of options to get notified is appropriate for our company, as we don't have our phones on us at all times. Email and Teams notifications are a huge plus. The app is not in french (we are based in Quebec, Canada), but it allows us to customize any message we want, which is perfect. **What do you dislike about The Receptionist?** The only downside we noticed is the fact that we can't put a schedule in. For example, if i'm away from 1pm to 4pm on a given day, there's no way the visitor can know. You still get the notification, but you're not on site. A custom message saying ''i'm away, please refer to X'' would be a good add on. **What problems is The Receptionist solving and how is that benefiting you?** Our company doesn't require a full time receptionist. The app can actually do this task pretty well. It helps to notify the right person, so there's much less wasted time or transfered demands to the wrong person. On a cost related analysis for our company, it is really efficient. ### 14. Smooth & Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about The Receptionist?** The user dashboard. The layout is simple for contact and user creations. **What do you dislike about The Receptionist?** Currently, the app is only available on iOS. It would be great if there was an android version that would allow us to scan patient pre check in QR codes. The other thing is the iOS app is designed to scan QR codes with with front facing camera. It would be great if the admin had the option to choose between the front or rear facing camera. **What problems is The Receptionist solving and how is that benefiting you?** Our EHR systems lacked a robust and user-friendly check-in process, which prompted us to search for a more intuitive solution—and that’s when we discovered The Receptionist. The visitor experience has been seamless, with no major outages or patient complaints since implementation. Our front office team especially appreciates the software’s simplicity. The interface is easy to navigate, and the visitor log clearly displays timestamps and other key details. We also find the notes feature particularly helpful, as it allows us to add visit-specific information for each patient directly within the check-in tab. ### 15. So much detail in a check in system! **Rating:** 5.0/5.0 stars **Reviewed by:** Hutton N. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about The Receptionist?** I love that this product offers so much data to be collected for businesses. Our school looks forward to using this product. The staff is very helpful in teaching how to use the product as well. **What do you dislike about The Receptionist?** I don't know of anything at this time I dislike, our business is looking forward to this product. **What problems is The Receptionist solving and how is that benefiting you?** Organizing who is coming and going with in our site as well as sorting them into reasons for their visits. This will be great for our school site. ### 16. Human Resources Generalist and Executive Administrative Assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly S. | Human Resources Generalist and Executive Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2024 **What do you like best about The Receptionist?** This is a huge timesaver for me, and is very user friendly for all. **What do you dislike about The Receptionist?** So far, there isn't anything to dislike. It has been working perfectly. **What problems is The Receptionist solving and how is that benefiting you?** The Receptionist is allowing me more time in the day to complete other tasks. I am able to track all information thru the Receptionist Visit Log. The Receptionist also provides the option to save information and to be able to go back to previous visits. **Official Response from Michael Ashford:** > Thank you for the wonderful review, Kimberly! I love hearing that our system is a time-saver for you! ### 17. Effortless Setup and Quick Start **Rating:** 5.0/5.0 stars **Reviewed by:** Yolanda M. | Site Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2025 **What do you like best about The Receptionist?** The ease of getting started and settin up. **What do you dislike about The Receptionist?** As of right now nothing to dislike we just got everything all set up. **What problems is The Receptionist solving and how is that benefiting you?** The Receptionist will make check-in in more easier and faster with more clarity ### 18. Great for Food Distribution **Rating:** 5.0/5.0 stars **Reviewed by:** Randy J. | Facility manager of Colorado, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about The Receptionist?** We enjoy the safety documents that we can add to the system. Make complaints very simple. **What do you dislike about The Receptionist?** As a facility manager I am not too tech savvy so so items are hard to create but the customer service is great. **What problems is The Receptionist solving and how is that benefiting you?** Signoffs for my PSM paperwork. Make me complaint with IIAR and OSHA. ### 19. Easy to use, Works As Anticipated **Rating:** 5.0/5.0 stars **Reviewed by:** Ralph B. | Director Of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about The Receptionist?** Easy to use, easy to configure, on boarding team is very knowable and are able to provide quick answers to questions. **What do you dislike about The Receptionist?** Everything worked as expected. So far positive results from all employees. **What problems is The Receptionist solving and how is that benefiting you?** The ability to provide a visitor log in digital format. The ability to provide us a badge for that vistor. ### 20. Nice and easy. **Rating:** 4.5/5.0 stars **Reviewed by:** Michael C. | Director, Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about The Receptionist?** The Receptionist was easy to set up and use. The support team was super knowledgeable and helpful. **What do you dislike about The Receptionist?** I would love to see nested menus (e.g. press a button on the main menu and get a second set of buttons) **What problems is The Receptionist solving and how is that benefiting you?** "The Receptionist" allows us to operate without a live receptionist. We also have a lot of drop-in visitors, and this system helping us redirect them. ### 21. Effortless Setup, But Lacks AI Features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about The Receptionist?** Easy Set-Up. Once it set up there isn't much maintence **What do you dislike about The Receptionist?** No AI Functions Available, Once set up there isn't much aftwards **What problems is The Receptionist solving and how is that benefiting you?** We don't have a front office Receptionist, we just use the software ### 22. Such a practically helpful addition to our private practice! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa W. | Owner, Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about The Receptionist?** The receptionist has made a huge difference for our practice in being able to manage patient flow when our office manager is not in (ie. after 5 PM and on weekends, when many of our providers offer sessions). It is also such a helpful tool to simply let the providers know when their clients have arrived! We have a big building, so no more trapsing down the hall and awkwardly lingering, looking for our clients. It was crazy easy to set up, and I had it running the day I got it. We love it! **What do you dislike about The Receptionist?** There's really nothing that we don't love about The Receptionist! **What problems is The Receptionist solving and how is that benefiting you?** Alerting providers that clients have arrived, giving clients a check in option when our office manager is not in. ### 23. Easy and Robust Visitor Management **Rating:** 5.0/5.0 stars **Reviewed by:** John B. | Quality Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about The Receptionist?** Setup is very intuitive. Literally everything is customizable to meet the needs of the business. Onboarding team has been fantastic! **What do you dislike about The Receptionist?** I haven't found anything that I dislike yet. **What problems is The Receptionist solving and how is that benefiting you?** The Receptionist is helping us track visitors, maintain NDA agreements and differentiate between US and Non-US persons. ### 24. Limited options, system issues **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about The Receptionist?** I like the customization options as far as button appearance and titles. It is simple to setup and implement. The customer support is helpful and receptive. However, blaming the device manufacturer for shortcomings is not very helpful. **What do you dislike about The Receptionist?** The devices do not always communicate and often become disconnected from the network and/or Bluetooth stops working occasionally. There are limitations as far as what options can be added. The pictures printed on the badges could be much better. I understand it is thermal printing but in 2025, there should be better options considering the price. I also don't like how the price is determined by the number of contacts. And the lowest is 24 contacts. That is very, very low. An office that small would probably not need something like that. **What problems is The Receptionist solving and how is that benefiting you?** This option replaces our written log for guests, visitors and employees that forget/lose their access badges. **Official Response from Michael Ashford:** > Hi there! I'm so happy to hear our system has helped replace your paper logbook and that our customer support team has been helpful. Regarding your printing issues, I totally get your frustration...we share the same frustration with printers. Please reach out to us directly so we can jump on a call to see if any new troubleshooting can help solve any outstanding issues. Thanks for being a great customer! ### 25. This has helped with the digitalization within our facility. **Rating:** 5.0/5.0 stars **Reviewed by:** Olivia G. | Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about The Receptionist?** Being able to translate into other languages has been helpful! **What do you dislike about The Receptionist?** Downside is visitors coming into the facility not understanding they need to check in with the receptionist now. Need to post more visuals **What problems is The Receptionist solving and how is that benefiting you?** Digitalization and removing paperwork within the facility ### 26. Very professional looking but easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Carl A. | IT Leader - North American Division, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about The Receptionist?** Robust features. Ease of setup. Looks great and doesn't take up a lot of space. From sales to setup, support has been amazing! **What do you dislike about The Receptionist?** Have not found a downside yet and I don't expect to. **What problems is The Receptionist solving and how is that benefiting you?** The need to track visitors to a remote location and have them sign agreements like NDA's and waivers. Our admins can see the information in the cloud from anywhere around the world. ### 27. Incredible service with equally good platform **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher N. | Senior Facilities Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2025 **What do you like best about The Receptionist?** We are still very fresh into the rollout so thus far the best part has been the onboarding support. Beyond that the interface is customizable in Just about every way you can imagine **What do you dislike about The Receptionist?** I have seen no downside yet. It meets and exceeds every one of my needs **What problems is The Receptionist solving and how is that benefiting you?** We have had visitor management systems in the past but everything was behind a paywall. So this solves the problem of giving us a all Inclusive option and the ease of use also helps with the check in process which we require for SOC audits ### 28. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Enforcement | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2025 **What do you like best about The Receptionist?** I love how easy it is to use and how it solves our departments issues with finding coverage for the front window. The implementation was really easy and so was the set up. Customer support has been great! Rain answers all of my questions no matter how many times I call her. We use the system all day long and it's nice to have a virtual way to track people coming and going. For our staff it has been really easy to integrate into our department. **What do you dislike about The Receptionist?** There are some features that I would like to see be added, first the one minute timer is short for responding, I would like to see some customization in being able to expand that time. I also would like to see different time delays between message rules for users, we are a Probation office and sometimes things need to be longer than 10 minutes before it goes to the next person. It would be cool to be able to send responses to the client's through phone and team alerts, versus just getting a notice. I would like to see the ability to send forms directly to the client and have them be able to fill them out. **What problems is The Receptionist solving and how is that benefiting you?** We have front window that we have to have someone at constantly because we are a government agency, but we run into a lot of coverage issues. We have to cover meetings, trainings and breaks. With The Receptionist, all staff can be present and no one feels like they are missing out anymore because they have to cover the front. ### 29. The simple check-in process is great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about The Receptionist?** I like how you can create custom buttons for check-in. Visitors, Job Interviews, Delivery, and International Visitors. Notification text messages are sent to the host. **What do you dislike about The Receptionist?** It does not include built-in support for blocking visitors on government-prohibited lists, nor any functionality to integrate with such official watchlists directly from the Receptionist. **What problems is The Receptionist solving and how is that benefiting you?** The visitor records will be more accurate than the old paper trail. ### 30. Was able to get set up and running within a couple of hours once getting account set up. **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan K. | Quality Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2025 **What do you like best about The Receptionist?** Will make audit compliance alot easier with tracking contractors and visitors that come in the plant **What do you dislike about The Receptionist?** Would like to see a check out feature. Everything else is what makes it great **What problems is The Receptionist solving and how is that benefiting you?** It is helping with audit requirements for having contractor and visitors log kepts and many documents that we need to have signed off with each year. **Official Response from Michael Ashford:** > Thank you so much for the review, Nathan! I'm thrilled to hear our system will help you more easily maintain compliance. Please reach out if there are any features you'd like a refresher on. ### 31. The Receptionist is very user friendly and the staff have been so knowledgeable. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2025 **What do you like best about The Receptionist?** I love the the Receptionist is so easy to setup and learn. It has become a great asset to our practice. The counselor and client like the user friendly app. The support the staff at the Receptionist has been 5 star. **What do you dislike about The Receptionist?** The only downfall we experience at this time is that we need a new account for each iPad. We would ideally like to have more than 1 iPad for each location. **What problems is The Receptionist solving and how is that benefiting you?** The Receptionist has given our clients a sense of ease knowing that when they sign in that their counselors know they are in the waiting room. ### 32. Very helpful and easy to work with. **Rating:** 4.5/5.0 stars **Reviewed by:** Ben S. | Plant Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2025 **What do you like best about The Receptionist?** The user-friendly abilities of the app are very apparent. **What do you dislike about The Receptionist?** N/A. Very easy to set up and use with visitors. **What problems is The Receptionist solving and how is that benefiting you?** We are eliminating the use of paper sign ins. Keeps all records on the website. ### 33. Great Product. **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel D. | Director of Customer Eperience, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2025 **What do you like best about The Receptionist?** Ease of use and setup. Product was easy to configure. **What do you dislike about The Receptionist?** Do not like group pre-registration requires emails for visitors. **What problems is The Receptionist solving and how is that benefiting you?** Allow an employee to be away from the front door. ### 34. Zak was very easy to work with, and he made the experience very smooth. Highly recomended! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian B. | shipping and recieving cordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2025 **What do you like best about The Receptionist?** Makes the checking in process of visitors to the plant much easier and less time consuming. **What do you dislike about The Receptionist?** No complaints with using the receptionist **What problems is The Receptionist solving and how is that benefiting you?** Checking in visitors and reducing time consuming check in ### 35. Exactly What We Needed! **Rating:** 5.0/5.0 stars **Reviewed by:** Sam C. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2025 **What do you like best about The Receptionist?** It's very customizable, and staff does not have to worry about checking people in, which saves us a lot of time. It's super intuitive and was easy to set up. **What do you dislike about The Receptionist?** So far, our only issue isn't really with the software; it's that delivery drivers don't seem to understand that they can/need to use it. **What problems is The Receptionist solving and how is that benefiting you?** The Receptionist takes away the most time consuming part of our office staff's jobs - letting our clinicians know that clients have arrived. ### 36. We love the ease of The Receptionist. **Rating:** 5.0/5.0 stars **Reviewed by:** Jana J. | Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about The Receptionist?** Having visitors be able to check in easily and having a badge printed for them. **What do you dislike about The Receptionist?** We have two iPads and two printers. We have to go in and make sure each ipad is hooked up to the correct printer every morning through the Receptionist app. **What problems is The Receptionist solving and how is that benefiting you?** We used to have visitors sign in on paper, and now we are able to check visitors in electronically and trach who's in the building. This also allows visitors to have a badge which shows staff and students that the visitor has gone through the office and is safe to be in the school. ### 37. We had some launch issues with the printer, but support was able to come in and help with the issues **Rating:** 4.5/5.0 stars **Reviewed by:** Cody S. | EHS Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2025 **What do you like best about The Receptionist?** The software allows us to track contractor training throughout the year and it really helps us on the ISO side of the businees. **What do you dislike about The Receptionist?** The initial setup of the printer and labeling was a hassle and we had to have IT and EHS trouble shoot the problems a little too many times. More insightful directions would be recomended. **What problems is The Receptionist solving and how is that benefiting you?** Non-Compliance on training and ISO 14001. ### 38. Extremely cost effective and user friendly software **Rating:** 5.0/5.0 stars **Reviewed by:** Kassi S. | Director of Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about The Receptionist?** The implementation team was amazing about answering my numerous questions, and were even able to modifiy our account to create the perfect compliant software for our company's needs. **What do you dislike about The Receptionist?** I would like me information aka compliance guides on secure facilties such as ITAR registered. facilities. How to check documentation, what documentation would be flagges, ect.. I would also like there ID's (drivers license) be crossed reference with the united states watch list, and automatically flag visitors that are not permitted into the secure facility. **What problems is The Receptionist solving and how is that benefiting you?** Visitor management compliant with ITAR regulations, and record keeping for the ITAR compliance. It also helps out with staff efficiency, by altering manager and directors when visitors arrive. ### 39. SImple and easy to use check in system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about The Receptionist?** Once it is setup, it works seemlessly. You can access the information via any web browser and the interface is clean and easy to follow. **What do you dislike about The Receptionist?** The setup was a bit challenging on your own. We did not take advantage of the training or setup help, but we did contact the support line via chat. They were very helpful. **What problems is The Receptionist solving and how is that benefiting you?** We are a school and needed a secure, quick, and streamlined check-in system which would allow us to track who was in our building at the touch of a button. The Receptionist allows us to do just this with zero issues. We wish there was a way for it to be used as a "student" late check in system, without having to add users to the system. ### 40. Seamless Visitor Registration Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about The Receptionist?** Sign in process was very smooth and intuitive, does not require guidance a lot, which offloads our employees' workload. **What do you dislike about The Receptionist?** Still working on search function during sign in process in a large data scale. **What problems is The Receptionist solving and how is that benefiting you?** streamline sign in process as The Receptionist can remember return visitors automatically, which helps visitors and hosts to bypass repetitive questions. ### 41. Helped Automate our office! **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica L. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about The Receptionist?** Our office uses Google Suites to communicate intra office. The Receptionist has helped ensure clients are checked in in a timely manner. Our check in process is automated now which reduces the stress of forgetting to check a client in! It was easy setting the kiosk up, and even easier setting up the interface. Integrating The Receptionist was super easy. There was no issue. We use The Receptionist Kiosk in 2 of our 3 offices. We will at some point use it for all 3 offices! It's a staple in our office now. The customer support is excellent as well! Amy and Raven are awesome!! **What do you dislike about The Receptionist?** I would love for The Receptionist to have an integrated way to scan ID cards and insurance Cards. I'd also love for The Receptionist to be able to allow clients to pay their copay prior to stepping back for their session. **What problems is The Receptionist solving and how is that benefiting you?** The Recpetionist has solved the issue of rush hour, which is every 30 minutes for our office. Every client signs in swifty and providers are notified almost immediately! Solves the issue of clients not having been manually checked in due to administrative error. ### 42. Great Program **Rating:** 4.5/5.0 stars **Reviewed by:** Josie R. | Compliance Specialist II - Access Control, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about The Receptionist?** We started using The Receptionist a few months ago. They have amazing customer support and their product is easy to set up and use. We have used this program every workday for months. There was one issue we ran into and customer service fixed it right away when we messaged them with the problem. We looked at a few different companies and The Receptionist had all the features we needed. We were able to integrate the new system very easily and it now we are 100% paperless with our logbooks! **What do you dislike about The Receptionist?** I wish that The Receptionist had contingency questions. If the question was, "Are you a USA citizen?" and they answered, "No" then a second question would appear asking them to type the name of the country they are a citizen of. This isn't a large issue and there is an easy work around. **What problems is The Receptionist solving and how is that benefiting you?** We no longer have to use paper logs and manually enter everything into the computer. It has also cut down on paging. ### 43. The Receptionist is east to learn, has nice features. Printing reports has never been easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Terri D. | Lead Concierge, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about The Receptionist?** Easy setup. Support Portal instructions are great. **What do you dislike about The Receptionist?** Nothing at this time, I am new to The Receptionist, still working through it. **What problems is The Receptionist solving and how is that benefiting you?** Vendor and visitor signing in and out to keep accurate records. ### 44. Experience was pleasant and support was very helpful, quick, and prompt. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about The Receptionist?** The support staff and sales team were great.The application was very easy and simple enought to get things going. It takes a simple idea and adds simple technical steps to get it going. Implementation took less that 30 minutes per device and the support team even offered to just copy and paste the same settings to the other tools. **What do you dislike about The Receptionist?** The price. There isnt much too it yet its fairly expensive for what it is. **What problems is The Receptionist solving and how is that benefiting you?** It allows us to make sure all visitors sign an NDA and allows for a easy way of organizing them in google drive with the help of Zapier ### 45. life saver and time saver **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren M. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about The Receptionist?** I love that I can easily and consistently keep track of which clients are here and because of this, I can run payments confidently. It also saves me a lot of time, instead of having to contact therapists myself to let them know their client is here, The Receptionist does all the work for me. I can get other work done without a line forming at my desk. Setup was fairly easy and quick. **What do you dislike about The Receptionist?** I would like to be able to transfer registration information directly to the other system we use which is Therapy Notes. Being able to connect The Receptionist with more websites would be great. **What problems is The Receptionist solving and how is that benefiting you?** It is helping us solve the problem of not knowing whether a client is here or not. We can easily keep track of payments and registration. ### 46. User-friendly and Customizable Digital Receptionist **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2024 **What do you like best about The Receptionist?** The user interface is easy to use and customizable. The implementation was seamless as we could easily import our contacts from our HR database. Whenever we had any questions the support chat team was right there and quick to respond to our questions with helpful links and step by step guidance. The text notification that can be sent to specific team members is another favorite feature. Having guest be a able to alert the person they are visiting is great since the staff who receive the most visitors are often away from their desks. **What do you dislike about The Receptionist?** So far the biggest issue we faced with use was setting up badges for the different "buttons". For example to apply a guest photo we had to go enable photo capture in another section for the option to be availble in the badge section. Items with order of operations like this are not highlighted so easy to miss when just starting. **What problems is The Receptionist solving and how is that benefiting you?** Two main problems are solved with receptionist. Guest logging and emergency notifications. We have multiple entrances where guests can enter the building (contractors to maintence , deliveries to Shipping and Rec dept, sales reps to the main desk, etc). Having one databank where all these entrances can report to is so much better than consolidating multiple paper logs. As we are a manufacturing plant emergency situations do happen. Being able to alert not just shift leads but guests too about emergency situations requiring evacuation is helpful. ### 47. The process was easy and I was treated like a priority. **Rating:** 5.0/5.0 stars **Reviewed by:** Michaela M. | HR Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2024 **What do you like best about The Receptionist?** The repersenatives from beginning to end were incredibly helpful. They answered my questions, took the time to explain things, and have a great reponse time. The program itself has been amazing! Super user friendly and everyone at St. Joe's is loving it! It was easy to intergarte, implement, and we've been using it everyday. I honestly do not have complaints. **What do you dislike about The Receptionist?** There is nothing I dislike about this system. **What problems is The Receptionist solving and how is that benefiting you?** It's adding a better security feature. We know who is in the building at all times and all visitors are wearing badges so we know that they are actually supposed to be here. It has helped with increasing our security and quickly informing departments when guests have arrived. ### 48. Great for a Mental Health Practice! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about The Receptionist?** We use The Receptionist to check in clients as they arrive for scheduled appointments. It was SUPER easy to set up and customize! Our therapists LOVE having this system because they can do other things and not worry about checking the waiting room for their next client. It's very easy to customize alerts (text, email or both) so that each therapist can decide how they would like to be notified. **What do you dislike about The Receptionist?** We randomly get logged out of the iPad overnight, it doesn't happen every night and maybe it's only when things update. Because of this we have to share login information with the team just in case an admin isn't in the office when this happens. Not a huge deal and definiately NOT a deal breaker, we LOVE this product! **What problems is The Receptionist solving and how is that benefiting you?** Clients can check themselves in when they arrive for a scheuduled appointment. This eliminates the need for someone to be at the reception window at all times. Messages are sent instantly so therapists know immediately when someone arrives. ### 49. So Happy with Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Alissa L. | AP Manager/Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about The Receptionist?** The implementation process was so easy and seamless. We are a small company, that needed a system that was quick to implement and maintain going forward. Customer support was also great and quick to respond. They were able to work through all our concerns. **What do you dislike about The Receptionist?** We have had the system live for a few weeks now and so far no complaints. **What problems is The Receptionist solving and how is that benefiting you?** During COVID we downsized and one of those positions was our office manager and front desk associate. We have managed to work through these issues, but leaving a bell up front wasnt the professional way we wanted to go. With installing the Receptionist we feel it representive the intuitiveness of our company and allows quick repsone to guests coming in. ### 50. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Joe Y. | Information Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about The Receptionist?** We've used other reception software in the past but nothing beats the customer service provided by this company. It can only get better if they came to the site to assist. **What do you dislike about The Receptionist?** I'm not aware of any dislikes at this time. **What problems is The Receptionist solving and how is that benefiting you?** Lost employee ID badges ## The Receptionist Discussions - [Is receptionist software allow to integrate with third party application?](https://www.g2.com/discussions/29296-is-receptionist-software-allow-to-integrate-with-third-party-application) - 4 comments, 1 upvote - [Are all features included in the pricing?](https://www.g2.com/discussions/features-54072a2a-e363-4c30-9170-5b5cd1f8acaf) - 3 comments, 1 upvote - [Is support included?](https://www.g2.com/discussions/support-9ec2a076-f67c-4b8d-a38e-119792327f0e) - 3 comments, 1 upvote - [Why The Receptionist?](https://www.g2.com/discussions/6758-why-the-receptionist) - 2 comments, 1 upvote - [View The Receptionist pricing details and edition comparison](https://www.g2.com/products/the-receptionist/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+08%3A31%3A03+-0500&secure%5Bsession_id%5D=632ec1f8-abe4-4de8-88e2-bf43a94d789c&secure%5Btoken%5D=914c9e1674e9d52c0eabc3dc8f37eb86bfefd7f81ddfb7bd783994e8aaf586a4&format=llm_user) ## The Receptionist Integrations - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [SimplePractice](https://www.g2.com/products/simplepractice/reviews) ## The Receptionist Features **Platform Basics** - Visitor Check-In - Mail Management - Visitor Database - Reports & Analytics - Blacklist Screenings - Badge Issuance - Automation **Platform Data** - Automation - Analytics - Visitor Logs - Dashboard **Platform Interoperability** - Notifications - Hardware **Platform Additional Functionality** - Integration **Additional Functionality - Visitor Management** - NDA & Contract Signing - Integrations with Relevant Software - Hardware Integration - Multi-lingual Support **Agentic AI - Visitor Management** - Decision Making ## Top The Receptionist Alternatives - [Envoy Visitors](https://www.g2.com/products/envoy-visitors/reviews) - 4.7/5.0 (426 reviews) - [Eptura Visitor](https://www.g2.com/products/eptura-visitor/reviews) - 4.6/5.0 (170 reviews) - [FacilityOS](https://www.g2.com/products/facilityos/reviews) - 4.7/5.0 (259 reviews)