# The Receptionist Reviews **Vendor:** Sign In Solutions **Category:** [Visitor Management Software](https://www.g2.com/categories/visitor-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 432 ## About The Receptionist The Receptionist for iPad, now Sign In App, helps protect your time when you're in the office. Our system handles tasks like guest check-in and notifications, visitor information storage, and badge printing so you can focus on making more meaningful connections with your visitors. With Sign In App, you can create unique, customizable, button-based visitor workflows to match your visitor types and business policies. The system also includes message forwarding, the capture and storage of visitor logs, drag-and-drop badge creation and printing, photo and signature capture, NDA and legal agreement sign-offs, compliance verification, and emergency evacuation notifications that can alert everyone checked into your office of an important event. Our contactless check-in features allow you to check in visitors, have them answer questions, and sign agreements from their mobile devices without having to touch an iPad. Thousands of companies and millions of visitors worldwide rely on our cloud-based visitor check-in solution to help harmonize their visitor and delivery traffic and turn every visit into an advantage. ## The Receptionist Pros & Cons **What users like:** - Users appreciate the **ease of use** of The Receptionist, noting its convenience and user-friendly implementation. (17 reviews) - Users praise the **easy setup** of The Receptionist, making onboarding fast and user-friendly for everyone. (15 reviews) - Users appreciate the **quick and helpful customer support** of The Receptionist, enhancing their experience and satisfaction. (8 reviews) - Users value the **implementation ease** of The Receptionist, allowing quick setup and a smooth transition to digital documentation. (7 reviews) - Users find the **intuitive setup** of The Receptionist to be effortless and highly beneficial for their practices. (7 reviews) - Simple (7 reviews) - Quick Setup (6 reviews) - Users value the **convenience** of The Receptionist, with easy check-in and automation enhancing client experience. (5 reviews) - Users find the **helpful features** of The Receptionist, especially the evacuation list, extremely resourceful and user-friendly. (5 reviews) - User Interface (3 reviews) **What users dislike:** - Users note **limited customization** options, wishing for more flexibility in features and displayed information. (4 reviews) - Users feel the product is **expensive** for its limited features and high costs tied to the number of contacts. (3 reviews) - Users find the **lack of customization** frustrating, wishing for more flexible design and functional options. (3 reviews) - Users find the **insufficient information** regarding visitor management limits efficiency and security in The Receptionist. (2 reviews) - Users report **limited features** in The Receptionist, including inadequate printing quality and restricted contact options. (2 reviews) - Users find **location issues** problematic, needing separate accounts for each iPad and lacking a scheduling feature for visitors. (2 reviews) - Access Issues (1 reviews) - Users face **check-in issues** due to visitor confusion about the process, suggesting the need for better instructions. (1 reviews) - Users find the **difficult learning curve** challenging, requiring video tutorials to effectively set up The Receptionist. (1 reviews) - Limited Functionality (1 reviews) ## The Receptionist Reviews ### 1. Efficient Gatekeeping with Minimal Hassle **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah T. | Vice President/Interior Design Group Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2021 **What do you like best about The Receptionist?** The Receptionist is great for gatekeeping at the front door, whether it's for clients, guests, vendors, or even UPS delivery drivers. I appreciate that it is convenient and connects guests to the necessary people either via email or text, making it much quicker to alert someone that a guest has arrived. It's also easy for users or guests who come to the lobby and quickly alerts people that they have guests, making the process fairly seamless in that regard. Additionally, the initial setup was very easy. **What do you dislike about The Receptionist?** The app seems to log out quite a bit. Sometimes I walk by the iPad, either in the morning or the middle of the day, and notice that we've been logged out. It might be an iPad update or something unrelated to the reception app, but I do find myself having to relog in from time to time, which would not be ideal if a guest came and they couldn't access it. **What problems is The Receptionist solving and how is that benefiting you?** The Receptionist saves us an entire salary and is convenient for connecting with the right people quickly via email or text. It's easy for visitors to use and alerts staff seamlessly. ### 2. User-Friendly Visitor Management with Excellent Support **Rating:** 4.0/5.0 stars **Reviewed by:** Maggie R. | Labor Relations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about The Receptionist?** We like that all visitors are documented online instead of paper like we used to have. The receptionist can notify an employee when they have a visitor. There is a QR code to scan in. The system is very user friendly and was easy to implement. We use the Receptionist on a daily basis. Customer support responds quickly when needed. **What do you dislike about The Receptionist?** We had a hard time at first getting the machine up and running but once we figured out our own issues, it was easy to integrate. It took a few of us to get it going, but it was unfamiliar to us. **What problems is The Receptionist solving and how is that benefiting you?** The Receptionist documents all visitors online so it reduces our time spent logging visitors and creating sign in sheets. It is a plus to have everything documented immediately. ### 3. User-Friendly and Customizable, But Missing Salesforce Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about The Receptionist?** The app interface is straightforward and user-friendly for our students. Customizing the software to fit our needs was simple, allowing us to create an effective check-in solution. We implemented it in our lobby a few weeks ago, and it has functioned smoothly ever since. The onboarding process was uncomplicated, and working with the company has been a pleasant experience. **What do you dislike about The Receptionist?** I really wish it offered integration with the Salesforce CRM system. **What problems is The Receptionist solving and how is that benefiting you?** The Receptionist has provided an effective solution to our challenge of staffing the front desk for appointment check-ins. Since we rely on student employees to staff the front desk, there are often gaps in coverage due to their varying schedules or when they participate in events. This has made it difficult to ensure someone is always available for check-ins, especially if all the students need to step out of the office at the same time, even if only for a few minutes. Now, with the iPad stationed at the front desk, it can be used alongside our student employees for check-ins. If they need to leave briefly, the iPad remains available for students who need to check in, helping us maintain a smooth process. ### 4. Instant Visitor Notifications Make a Difference **Rating:** 4.5/5.0 stars **Reviewed by:** Jeanett C. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2026 **What do you like best about The Receptionist?** We really appreciate receiving notifications about our visitors, as well as having the option to notify them immediately. **What do you dislike about The Receptionist?** Clients occasionally select the incorrect button, which leads them to contact the wrong person. **What problems is The Receptionist solving and how is that benefiting you?** The system provides clear identification of client and visitor names, along with precise entry times. It also offers a comprehensive record of daily activities, making it easy to track and review past events. ### 5. Effortless Setup and User-Friendly Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy M. | Safety Health Environment and Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about The Receptionist?** Ease of setup and use. An easy process to implement for the business. **What do you dislike about The Receptionist?** Some additional customization would be nice on placement of logos, and consistent backgrounds. The button screen background has only light/dark options which may not match the home/welcome screen. **What problems is The Receptionist solving and how is that benefiting you?** It replaced the paper logbook, allowing us to not only require visitors to review safety protocols, but also allows us to remotely see who has been in the building and who is still in the building at any time. Perfect for safety drills when contractors or visitors are in the building. ### 6. Easy to Use with All the Features I Need—Just Wish for More Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about The Receptionist?** It's very easy to use and pretty much has all the features I need. **What do you dislike about The Receptionist?** There isn’t much I dislike about it. The only thing I’d mention is that I wish it were a bit more customizable—especially in terms of the overall look and the way information and elements are displayed. **What problems is The Receptionist solving and how is that benefiting you?** It helps our clients when the office coordinator can't be at the desk. This way, clients can still check in or send a message without someone at the front desk at all times. ### 7. Greatest Team **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra M. | Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about The Receptionist?** I wanted to share my appreciation for the receptionist program. It's been incredibly helpful to access real-time information about visitor arrivals and departures. Having this visibility enhances our ability to manage office traffic efficiently and ensures a welcoming environment for our guests. Additionally, the program's feature of storing company information for future reference has been invaluable. It allows us to quickly retrieve details as needed, streamlining our administrative processes. Overall, this program has significantly improved our front desk operations, and I look forward to continuing its use. **What do you dislike about The Receptionist?** One aspect I will miss is the direct contact I previously had with my representatives. While the program offers many features, I appreciate the personal interaction that facilitated more tailored support. Despite this, I have confidence in the team's ability to provide efficient assistance, and I look forward to continuing to utilize the program's capabilities. **What problems is The Receptionist solving and how is that benefiting you?** It has been instrumental in streamlining our visitor management process, providing real-time insights into guest arrivals and departures. In the event of an emergency, the ability to quickly access a comprehensive list of individuals currently on-site is invaluable. Additionally, the program's feature of storing company information for future reference has been incredibly helpful. It allows us to efficiently manage and retrieve important details as needed. Overall, The Receptionist has significantly enhanced our operational efficiency, and I highly recommend it to companies of all sizes. ### 8. A Very Satisfied Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Caree M. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about The Receptionist?** Setting up The Receptionist was very easy and intuitive. I have never set up a product that was that easy and without one headache. I also have used the Customer Service and found them to be so helpful and informative. We use it for every visitor that enters our facility, and they have also found it easy to use. **What do you dislike about The Receptionist?** I haven't found one dislike about The Receptionist hardware or software. **What problems is The Receptionist solving and how is that benefiting you?** We need to have our visitors sign waivers as they enter our facility and this makes it so easy for them to sign. I am able to email them the waivers for their records. It also helps us keep track of who is entering and when they enter. I also like that it notifies the person they are here to visit so it eliminates a step for me. ### 9. Highly Customizable and Effortless to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Vanya K. | Trustee - Hobart Village Board , Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about The Receptionist?** Very customizable and easy to use. Maybe add a dual screen function for a weather app on the side? **What do you dislike about The Receptionist?** It works very well. Maybe make the edit check in and check out a bit easier to see/more accesible? **What problems is The Receptionist solving and how is that benefiting you?** The Receptionist is increasing check in accountability, security and visitor logs. ### 10. Exceptionally User-Friendly and Seamless for Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about The Receptionist?** I like that The Receptionist is very user-friendly. Our customers had no issues filling out their information, and everything was sent to the correct contacts without any complications. **What do you dislike about The Receptionist?** There is nothing to dislike. The system works smoothly and meets all our needs. **What problems is The Receptionist solving and how is that benefiting you?** The Receptionist helps us manage customer check-ins during our conferences. It allows us to easily track when customers arrive to meet with our sales representatives, and the system automatically notifies the appropriate rep right away. We first used it in October, and it worked so well that we plan to continue using it for all our conferences in 2026. ## The Receptionist Discussions - [Is receptionist software allow to integrate with third party application?](https://www.g2.com/discussions/29296-is-receptionist-software-allow-to-integrate-with-third-party-application) - 4 comments, 1 upvote - [Are all features included in the pricing?](https://www.g2.com/discussions/features-54072a2a-e363-4c30-9170-5b5cd1f8acaf) - 3 comments, 1 upvote - [Is support included?](https://www.g2.com/discussions/support-9ec2a076-f67c-4b8d-a38e-119792327f0e) - 3 comments, 1 upvote - [Why The Receptionist?](https://www.g2.com/discussions/6758-why-the-receptionist) - 2 comments, 1 upvote - [View The Receptionist pricing details and edition comparison](https://www.g2.com/products/the-receptionist/reviews/the-receptionist-review-4326444?section=pricing&secure%5Bexpires_at%5D=2026-05-17+08%3A00%3A53+-0500&secure%5Bsession_id%5D=334e0c12-7b17-42bc-81c1-c5232328ef81&secure%5Btoken%5D=d371edda9fbc8dd0096d2a4d71e7d79f239a956cdeac52eae079adf261878f7e&format=llm_user) ## The Receptionist Integrations - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [SimplePractice](https://www.g2.com/products/simplepractice/reviews) ## The Receptionist Features **Platform Basics** - Visitor Check-In - Mail Management - Visitor Database - Reports & Analytics - Blacklist Screenings - Badge Issuance - Automation **Platform Data** - Automation - Analytics - Visitor Logs - Dashboard **Platform Interoperability** - Notifications - Hardware **Platform Additional Functionality** - Integration **Additional Functionality - Visitor Management** - NDA & Contract Signing - Integrations with Relevant Software - Hardware Integration - Multi-lingual Support **Agentic AI - Visitor Management** - Decision Making ## Top The Receptionist Alternatives - [Envoy Visitors](https://www.g2.com/products/envoy-visitors/reviews) - 4.7/5.0 (426 reviews) - [Eptura Visitor](https://www.g2.com/products/eptura-visitor/reviews) - 4.6/5.0 (170 reviews) - [FacilityOS](https://www.g2.com/products/facilityos/reviews) - 4.7/5.0 (260 reviews)