Kastle Reviews & Product Details

We recently upgraded our readers and it has and was the best thing that has happened. I loved the fast service and the attention that was given to me to support my staff. They also did a presentation for my staff with Q&A regarding the upgrade. Highly recommend Kastle to everyone in my network of friends. The staff is very professional and helpful when I need assistance and also showed me how to find and enter people in the sytem for the readers. Very helpful and professional and nice customer service! Very easy to use the system, I use it daily. We have 2 readers and it was easy. Review collected by and hosted on G2.com.

I wish Kastle offered the download to Apple watch customers for easy access as well. Review collected by and hosted on G2.com.

It's very convenient for employees that work at the site. The Kastle card is my preference with just a quick tap on the sensor, you're in. The app is also a nice touch if you forget your card. Review collected by and hosted on G2.com.

I don't like that one time guests have to download an app on their phones to access the suite. Even though it's generally a pretty simple process, we get so many complaints about people having to download an app that they'll use once. We have a lot of one time visitors for conferences and it's always an issue. We also have issues with the app saying "no access assigned" and not allowing our guests to access. I think technology can always be a bit of a pain. Review collected by and hosted on G2.com.

We moved into a new building in July of 2019. We had never had a security system before coming to this new building. Everything is always a smooth transition or process. We have our security badges linked to the Kastle system as well. We have an app on our phone and everything works without issues. We can make changes in the portal or contact Kastle if needed. It's nice to know our equipment and suite is protected when we leave each night. If our alarm trips for one reason or antoher (usually a security check of the doors at night), the person who calls is very pleasant and nice. Review collected by and hosted on G2.com.

So far, we have not found a dislike to Kastle. All of our questions get answered in a timely matter. If we have an issue, it's taken care of immediately. Review collected by and hosted on G2.com.

I like the Castle Presence app available on my phone because it allows me to access the office even if I've left my access card elsewhere. This app provides me with the flexibility to enter the server room and other restricted areas without hassle. Additionally, I appreciate the reliability of Kastle as it has been effectively integrated into the infrastructure of several places where I've worked. Its consistent presence and dependable functionality demonstrate its value. The administrative portal effectively performs the necessary tasks, and whenever a situation exceeds its capabilities, the support service is efficient in addressing and resolving issues. Review collected by and hosted on G2.com.

I dislike that the admin portal does not allow more options for customization. Specifically, when organizing big meetings, I can't extend the default time for door unlocks beyond sixty minutes without having to call support. It's inconvenient and I wish I could handle these tasks on the admin side independently. Review collected by and hosted on G2.com.

I really appreciate the effectiveness of Kastle in ensuring the safety of our building. The presence of cameras and security guards offered by Kastle is something I particularly like, as it significantly enhances surveillance and the security of our premises. The cameras allow us to monitor who comes in and goes out, providing a sense of control and safety. The security guards complement this by offering on-the-ground security presence. For our convenience, the system also allows us to provide access to visitors without the need to be physically available at the front desk, adding to the efficiency and convenience of building management. Furthermore, I found the initial setup of Kastle very easy, which speaks to its user-friendly nature. Overall, Kastle's features are integral to our security setup, providing us with a robust and reliable solution. Review collected by and hosted on G2.com.

I'm concerned about the pricing of Kastle. Review collected by and hosted on G2.com.

I love that we have a rep. that is helpful, friendly, and fast! Kirby is great! I like that I feel safe regarding the after-hours security calls. The website for Admins is user-friendly, and I like the app and camera website. Review collected by and hosted on G2.com.

Some cell phones have strong Bluetooth ranges, and even when the person physically turns down their range, a scanner will still turn green when the person is not trying to enter that area or move in that direction. This leads to the access for those doors to stay open for a period of time, which, for us, can allow non-employees to enter the front doors before ringing the doorbell.

So far, I have found that this issue is only true with Samsung devices. I did not like that the option to remedy this was for all the scanners in the office to be put on a status where the person would have to open their app to utilize their Bluetooth/phone to enter. This is why we didn't switch to that option. As phones get more advanced, I wanted to bring this to your attention as an ongoing issue. Review collected by and hosted on G2.com.

I guess there are some things they do well. Review collected by and hosted on G2.com.

I don't have the ability to directly configure unlocking doors on days we have meetings. Instead, I have to write an email requesting the times/dates, get an email backing saying they got my email, wait for a second email to learn whether they have processed my request or have questions. This feels cumbersome and inefficient.

Also, I do not have a way to edit/update permissions associated with our organization's badge/id holders. Spontaneously, a colleague's access to the fitness center is revoked, occasionally the same thing happens with access to the suite. I then have to reach out to building management, who then contacts Kastle, and the issue gets resolved. It's unsettling, especially since I work part time and am not always on site to resolve access issues in a timely manner. Review collected by and hosted on G2.com.

easy to manage remotely, I can easily use mobile devices to unlock doors enter to my office through the app. very connivance. Review collected by and hosted on G2.com.

Tends to be more expensive than many other security providers Review collected by and hosted on G2.com.

The Kastle Client Services Support Team is simply amazing! I appreciate their responsiveness in resolving issues. Their team is professional, courteous and extremely helpful. Review collected by and hosted on G2.com.

My main concern is the slow response time to reported issues. Kastle does send an acknowledgement email once a report is received, and they typically reply within the same day. However, there have been several instances where I had to wait more than 30 minutes for a response after reaching out to support. Review collected by and hosted on G2.com.

They are quick to respond to issues that arise. Review collected by and hosted on G2.com.

Sometimes the tech is not clear on how to resolve issues, but they eventually figure it out. Review collected by and hosted on G2.com.