Waitwhile Reviews & Product Details

I use Waitwhile because it's incredibly easy to enter the customer information into, and the edit feature comes in handy when adding new order numbers to an existing wait. It really helps since our customers often place more than one order by purchasing in different departments of our store. Adding additional order numbers alerts our staff to gather all orders for the customer before telling them to come to the collection point. Also, the initial setup was just creating a login, easy peasy. For my purposes, Waitwhile does exactly the job I need it to do. Review collected by and hosted on G2.com.

I'm not sure if the staff who prepare orders get notified when we edit their Waitwhile system, or if when they go to submit a prepared order as ready to collect they see the edits and need to begin gathering at that time which could delay the customers collection of their multiple orders. Review collected by and hosted on G2.com.

I like that Waitwhile helps in scheduling customers for appointments and sending them reminders, especially for appointments made far into the future. It's great for managing different resources and their availability, which is really useful since we have several people working in our company. Each resource can have their own appointment book, time, and even color, which makes it easy to differentiate them. I also found the initial setup of Waitwhile to be very easy. Review collected by and hosted on G2.com.

I don't like the limitation of characters, as it forces me to break the communication into parts. It would be nice to have a higher character limit. It also doesn't allow us to send any 'domains' like our email addresses to our customers. Review collected by and hosted on G2.com.

I really enjoy the user friendly interface. It has helped our shelter to streamline our operational processes across multiple departments, which has greatly reduced our wait time and improved the customer experience. The software also provides extremely helpful metrics that help us to identify areas of improvement as well as highlight the areas in which we are doing very well. Review collected by and hosted on G2.com.

I have yet to identify any glaring downsides. It would be nice to be able to SMS or email outside links to customers as we currently can only send messages but not links. Review collected by and hosted on G2.com.

I love that you can toggle to the monthly view to get a bigger overview of what to expect for appointments throughout the year. The interface is very visually pleasing, and I love the check marks feature that lets us know if someone has confirmed their appointment, or if a guest has completed their appointment or is being served currently. The initial setup of Waitwhile was very easy. Review collected by and hosted on G2.com.

I'm not sure what data is being picked up from the source, but it would be nice to see the same information that makes up the initial questions that ask the guests why they are coming in. Knowing things like IMEI, which device they're bringing in, and what exactly the issue is would be nice to know. Being able to see all the data that the customer enters to set up their appointment. Review collected by and hosted on G2.com.

I like how I don't have to schedule live meetings with couriers, which saves me a lot of time. Organizing online meetings through Waitwhile is really easy and convenient for both me and the couriers. Also, the initial setup of Waitwhile was very easy and only took a few minutes, with no issues or complications. Review collected by and hosted on G2.com.

Honestly, in the beginning, I did have one problem with Waitwhile. The chat feature in the meeting wasn't working well. It was supposed to send an automatic message to the courier with the meeting link from Google Meet, but it wasn't working. So I just started doing it manually, and the problem was resolved. Review collected by and hosted on G2.com.

The system is quite intuitive and easily accessible, and the management tools provide a good view of the results. Additionally, customer support is good, and the technology helps, during times of high demand, to better organize the flow of incoming customers. Review collected by and hosted on G2.com.

It would be important to improve the dashboard panel and provide more complete and complex reports, especially those involving service time, and based on these times, issue estimated wait time alerts to customers. Review collected by and hosted on G2.com.

I like how easy it is to create an appointment for someone and how seamless it is to check for upcoming appointments. Waitwhile is an effective way to create appointments for our customers and walk-ins. It creates a bridge of communication between the customer and our techs. Waitwhile allows me to create simple appointments with basic client information in a matter of seconds. The initial setup of Waitwhile was super easy, and I would highly recommend it to others. Review collected by and hosted on G2.com.

I wish there was more information regarding the customer's reason for an appointment, and making that visible to us, the employees. Review collected by and hosted on G2.com.

I like that Waitwhile provides a comprehensive view of patient statuses by allowing me to see who is waiting, who is being serviced, and who has already been completed at once. This functionality is invaluable as it enables me to effectively manage staff allocation to meet varying patient needs throughout the day. The ability to keep detailed records of patient visits and volumes is another feature I appreciate because it informs our productivity and quality measures. Additionally, the software's adaptability is crucial for our busy hospital environment, particularly in our Specialty department, where provider check-in processes differ. Waitwhile's interface is user-friendly, allowing for easy addition of staff members, which simplifies onboarding and daily operations. This user-friendly experience ultimately leads me to give Waitwhile a high recommendation score of 9 out of 10. Review collected by and hosted on G2.com.

I dislike the limitation on the number of patients that can be seen per month with Waitwhile. On an extremely busy day, we were required to pay to increase the monthly volume, which was an inconvenience. Review collected by and hosted on G2.com.

I appreciate how Waitwhile makes it easier to track customer orders and facilitates communication. I use it to sign in customers, having their name, phone number, and order number readily available, which saves me from manually typing this information and helps in efficiently tracking wait times. One of my favorite features is the ability to text customers directly, particularly since we don't have parking at our location, and we ask customers to wait in their cars to avoid tickets. This texting feature makes it significantly more convenient for our customers, as they can come and grab their orders promptly when notified. I also found the initial setup of Waitwhile to be very easy, which is a huge plus. The integration with Centiro is smooth and beneficial in managing operations. Based on these features and overall experience, I am extremely likely to recommend Waitwhile, rating it a 10 out of 10. Review collected by and hosted on G2.com.

Customers find it confusing when there are wait times displayed on the screen. They often misunderstand it as the time when their order will be ready, but it's actually the time until we call them up to check their ID. Review collected by and hosted on G2.com.

I find the statistics feature in Waitwhile incredibly beneficial as it provides insights into how long each student has to wait. This functionality allows us to manage our time effectively, especially during our shifts, by assessing how many students we can assist and determining when additional help may be required. Additionally, the chat function is valuable as it enables us to communicate directly with students, informing them when we will be available to assist them. The initial setup of Waitwhile was very easy, which streamlined its adoption into our workflow. Review collected by and hosted on G2.com.

I find the process of opening and closing the queue in Waitwhile to be cumbersome. The function is not easily accessible, requiring me a long time to locate it initially. Additionally, I often have to refresh the page to confirm whether the queue is open or closed, which is inconvenient. There have also been instances where the queue was closed by mistake, suggesting that the interface could be more intuitive and clearer in this aspect. Review collected by and hosted on G2.com.