# FacilityOS Reviews **Vendor:** FacilityOS **Category:** [Visitor Management Software](https://www.g2.com/categories/visitor-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 261 ## About FacilityOS FacilityOS is a global leader in facility, asset and visitor management. The integrated FacilityOS platform is supported by robust reporting, turnkey onboarding, and extensive configurability and empowers organizations to streamline and automate operations to achieve regulatory compliance, enforce safety protocols, and drive site security requirements. FacilityOS is comprised of interoperable modules for visitor management, emergency and evacuation management, contractor compliance management, asset and logistics management, and PIAM and access control. Each FacilityOS module can function independently or in combination to maximize the platform's impact. **Visitor Management** Pre-loaded and pre-configured on enterprise-level hardware, VisitorOS is uniquely placed to meet the specific needs of your organization and its critical entry points. Keeping your people safe and company in compliance has never been easier. **Emergency and Evacuation Management** EmergencyOS improves the efficiency and speed of your evacuations and optimizes emergency management preparedness. Reduce risk, minimize downtime, and avoid costly penalties with digitized emergency alerts, evacuations and reporting. **Contractor Compliance Management** ContractorOS is a powerful compliance management solution that centralizes contractor and vendor oversight. By automating document collection, approvals, and tracking, it reduces administrative burden and ensures compliance across all facilities. **Asset and Logistics Management** Designed to optimize chain of custody processes, LogisticsOS combines user-friendly functionality with powerful tracking and clear audit trails to help eliminate lost items and improve accountability across your organization. **Physical Identity and Access Management** SecurityOS extends the benefits of Access Control to visitors, contractors and other temporary guests enabling you to securely issue, track and manage physical facility access. Streamline and automate permission provisioning while increasing control and visibility. Powered by proven technology, people and processes, FacilityOS is reimagining how organizations can keep their people and their facilities safe, secure and compliant. ## FacilityOS Pros & Cons **What users like:** - Users find iLobby to be **very easy to use** , streamlining visitor management with excellent support and user-friendliness. (75 reviews) - Users appreciate the **quick and helpful customer support** of FacilityOS, enhancing their overall experience significantly. (48 reviews) - Users appreciate the **simplicity and ease of use** of FacilityOS, facilitating seamless integration and deployment. (41 reviews) - Users appreciate the **ease of implementation** of FacilityOS, enjoying a smooth rollout and user-friendly experience. (35 reviews) - Users highlight the **easy setup** process of FacilityOS, enabling quick deployment and streamlined visitor management across multiple sites. (33 reviews) - Users praise the **setup ease** of FacilityOS, noting its convenient integrations and simple onboarding process. (29 reviews) - Features (24 reviews) - Intuitive (23 reviews) - Helpful (22 reviews) - Users value the **customization options** in FacilityOS, allowing tailored interfaces to meet unique visitor management needs. (21 reviews) **What users dislike:** - Users find the **limited functionality** of FacilityOS restricts customization and notification options, making it challenging to meet specific needs. (10 reviews) - Users feel frustrated by the **limited features** , wishing for more options to enhance functionality and cost efficiency. (9 reviews) - Users find the **costs associated with FacilityOS** to be high, especially in high-traffic areas needing multiple kiosks. (8 reviews) - Users face **access issues** with FacilityOS, including problems with check-ins and multiple profiles for returning visitors. (6 reviews) - Users experience **connectivity issues** with FacilityOS, leading to unreliable performance and delays during operations. (6 reviews) - User Interface Issues (6 reviews) - Difficult Setup (5 reviews) - Inefficiency (5 reviews) - Poor Customer Support (5 reviews) - Slow Performance (5 reviews) ## FacilityOS Reviews ### 1. Effortless Visitor Pre-Registration and Seamless QR Check-In **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany H. | Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about FacilityOS?** It does everything and keeps me organized. I really like pre-registering visitors. This process makes checking in visitors much more efficient. I believe that the visitors like it as well. When I create the event, it gets added to my calendar so I know who is coming and when. The visitor receives an email and completes the registration via a link. It takes less than 30 seconds to complete. Everyone loves that it is quick because nobody has time anymore. It's great that I can tell that they have completed it. Once they have registered and receive their QR code, the process is seamless. If for some reason, they do not have their code with them, I can always print it and get them signed in that way. I like that i can make the visits recurring and use the same code. **What do you dislike about FacilityOS?** When some visitors come back, they are considered "Returning" visitors. I don't always have them pre-registered so they sign in via kiosk using "returning visitor" selection. It does not always work. It is not a big deal, they just sign in as new visitor. the events do not clear when they are done. I am currently undecided if I want the past events to auto delete or if I want to keep them. My instinct is to delete them. **What problems is FacilityOS solving and how is that benefiting you?** Getting visitors signed in quickly as well as notifying the host via email. I have a busy reception area and visitors need to be moved in and out quickly. FacilityOS does this for me. ### 2. Reliable and Responsive, Needs Better Add-On Clarity **Rating:** 4.5/5.0 stars **Reviewed by:** Lou G. | IS Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about FacilityOS?** I love that FacilityOS just works with very low maintenance, and the support is always quick to respond and helpful. The initial setup was very easy, as we only had to import a CSV of our employees and contact info on an iPad that was already set up with the app. **What do you dislike about FacilityOS?** Some of their product addons are a little unclear about what they actually do. We were looking to add a second device for an additional door at our facility. We were told there was QR code functionality that could be added to help multiple people sign in. The barcode is dynamic and locked to only a single device which wasn't what we expected it was. I thought it was going to be static and could be used elsewhere. **What problems is FacilityOS solving and how is that benefiting you?** I use FacilityOS to notify employees of guest arrivals and screen them. It's low maintenance with quick support. **Official Response from Alla Farber:** > Thank you for sharing your experience. We're glad FacilityOS has helped your team meet ITAR requirements while providing a simple, efficient way to manage visitors without a receptionist. It’s great to hear the setup was quick and that the system is now part of your daily workflow. We appreciate your feedback and are happy to support your team’s ongoing needs. ### 3. Seamless Mailroom Integration with Easy Training and Responsive Support **Rating:** 4.5/5.0 stars **Reviewed by:** Michael M. | Senior Associate Director, Housing, Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about FacilityOS?** FacilityOS allows us to seamlessly integrate frontline mailroom workers with central office staff. The Intra software is easy for staff to be trained on and gives detailed information for how our mailrooms are operating. Intergration with StarRez allows our recipient data to be updated daily so staff are able to best direct incoming items. Requests for support or changes are addressed quickly during the week and resolved in a timely fashion. **What do you dislike about FacilityOS?** Lack of weekend tech support can be challenging in high volume times. Temporary licenses are no longer being offered/sold which were a great benefit to during our busiest times of the year. **What problems is FacilityOS solving and how is that benefiting you?** We used to be a very pen and paper operation. FaciltyOS allowed us to modernize operations with tracking of items entering/leaving the mailroom and notifying recipients when items are ready for pick-up. Approximately, 63% of packages are picked up the same day they are delivered, with an additional 19% picked up the next day. ### 4. Very Happy with Product **Rating:** 5.0/5.0 stars **Reviewed by:** Aimee A. | Executive Office Manager, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about FacilityOS?** We like that we are able to see who is in the office for the day; We like that we can go back and see who was in the office on certain dates to verify if employees did in fact attend a training; We like that it notifies all of HQ employees when expected/unexpected guests have arrived via email; We like that we can add in expected guests into the system ahead of time, making the sign in process easier & quicker; Achilles and Damjan have been great when it comes to Customer Support, they were able to customize the sign in fields to our needs; The integration process has been great with our employees, it is easy to use with the QR code **What do you dislike about FacilityOS?** Only thing is we wish that the Sign Out button on the bottom right-hand corner of the kiosk could be bigger or highlighted to stand out better. When guests need to sign out, they have difficulty finding that button. **What problems is FacilityOS solving and how is that benefiting you?** We can now see who is in the building for the day, especially if we missed them come into the door. Our office is hybrid, so this allows us to let unexpected guests know whether or not someone is in the office to be able to help them with their needs. It has also allowed our front desk to see if we have trainings for the day and how many people we are expecting at different times which lets us know when it may get busy in the lobby. **Official Response from Alla Farber:** > Thank you for your thoughtful feedback! We're glad FacilityOS has made it easier to manage guests, verify attendance, and streamline the sign-in process. We appreciate your note about the sign-out button and will share it with our product team. ### 5. Efficient Visitor Management with Minor Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Vini I. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about FacilityOS?** I use FacilityOS in my work for controlling employees and visitors, and I find it very easy to register employees. The reporting feature is also great, and I appreciate receiving emails when an employee or visitor accesses the company. The initial setup of FacilityOS was very easy. **What do you dislike about FacilityOS?** We had issues with the duplication of employees records. It was possible to register the same employee twice with the same information. Another thing is that the system sometimes takes a while to respond (btw 1-3min) when the employee tries to make the registration. This usually happens in the first hour of the shift. **What problems is FacilityOS solving and how is that benefiting you?** I use FacilityOS for employee and visitor control. It helps track entry and exit times, provide security in emergencies, and offer proof for audits. It's easy to register employees and has great reporting, plus I get email notifications when someone accesses the company. ### 6. Great for Site Management but Needs Faster Login **Rating:** 3.0/5.0 stars **Reviewed by:** Quinn T. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about FacilityOS?** I like FacilityOS for its direct notifications to supervisors when employees, contractors, and visitors sign in. It's a timely communication feature that helps me track who is here and where they are. This feature helps me monitor when my staff sign in and from which station they do it. **What do you dislike about FacilityOS?** My employees have stated that sometimes when they attempt to log in, they have to wait several minutes for it to register. And sometimes it makes them have to sign in again. When I have multiple employees signing in at the start of a shift, there can be a queue to sign in due to the system lag where the screening is buffering for minutes trying to sign them in. **What problems is FacilityOS solving and how is that benefiting you?** I use FacilityOS for managing people on site, ensuring safety in emergencies, and verifying timesheets. The direct notifications simplify tracking who is here, enhancing timely communication. ### 7. Exceptional FacilityOS Platform with Incredible Support **Rating:** 5.0/5.0 stars **Reviewed by:** Brianna T. | Business Systems Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about FacilityOS?** We’re currently in a transition period, moving from one VMS solution to FacilityOS, and we truly can’t say enough good things about our experience so far. The platform has been exceptional, and the support we’ve received has been incredible. We’re excited to keep deploying this solution across our sites globally as we continue the rollout. **What do you dislike about FacilityOS?** The only thing I’d really like to see is the ability to do a mass import of users in FacilityOS and assign them the “basic role.” That said, this may already be available, and I might have simply missed the setting. **What problems is FacilityOS solving and how is that benefiting you?** FacilityOS is reducing the extremely manual effort I’ve had to put in to support VMS globally, and I’m thrilled about its built-in multilingual capabilities. ### 8. Hands-Off Efficiency with Reliable Support, But QR Sign-In Needs Work **Rating:** 4.0/5.0 stars **Reviewed by:** Morgan H. | Health & Safety Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about FacilityOS?** I like using FacilityOS for its hands-off efficiency, which helps in monitoring who is in the building at all times without much effort. I also appreciate the customer support, which is good. **What do you dislike about FacilityOS?** The QR code for signing in multiple visitors. We paid for it and the first time we had a large group use it, it crashed the system. **What problems is FacilityOS solving and how is that benefiting you?** I use FacilityOS to manage contractors, visitors, and vendors, ensuring they understand our policies. It helps me cross-reference with the MK Denial list and reduces my effort in tracking who is in the building. ### 9. Efficient Attendance Tracking, Needs Smoother Login **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about FacilityOS?** I like that FacilityOS helps us by tracking when personnel arrive or leave, providing immediate notifications even when we're not available to see them right away. This feature is handy because when I am in a different building from the operators, these notifications allow me to update my attendance tracker promptly. The initial setup for new operators is also fairly easy, usually taking around 5 minutes to get them into the system. Overall, I think FacilityOS is a great resource and tool. **What do you dislike about FacilityOS?** There are times when operators log in to FacilityOS, it will buffer and not log them in, or it takes several minutes for the system to log them in. The buffering issue is random and usually happens first thing in the morning. **What problems is FacilityOS solving and how is that benefiting you?** I use FacilityOS to track personnel arrival and departure, receiving notifications even if I'm not onsite. This helps me update attendance immediately, streamlining my workflow. ### 10. FacilityOS Streamlines High-Volume Visitor Check-Ins with Easy Setup and Responsive Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about FacilityOS?** We use FacilityOS in our companies Warehouse and it has been extremely useful. It streamlines the check-in process for visitors, and our volume of such is extremely high. Customer service is easy to get ahold of when needed and it was extremely easy to set up. **What do you dislike about FacilityOS?** I think one of the difficulties the company is facing in using FacilityOS right now is the customization of fields in the check-in interface. When we were demoing FacilityOS, it seemed much easier to make changes to the form than what it is. **What problems is FacilityOS solving and how is that benefiting you?** Documentation and professionalism with visitors inside our warehouse. Previously we would just have visitors or contractors come in and no documentation or identification and this has fixed it tremendously. ### 11. Real-Time Tracking, But Buffers overload. **Rating:** 5.0/5.0 stars **Reviewed by:** Drew B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about FacilityOS?** I use FacilityOS to track employee attendance and for roll call in emergency situations. I like the real-time results that come right to my devices. I also appreciate the ease of using the system. The initial setup of FacilityOS was very easy and operator friendly. **What do you dislike about FacilityOS?** It seems to be really slow when employees are logging in, creating a line up of employees trying to sign in. It seems to be buffering and overloaded. **What problems is FacilityOS solving and how is that benefiting you?** I use FacilityOS to track employee attendance and manage roll calls in emergencies. It keeps an accurate count of staff and helps balance time sheets. ### 12. Effortlessly Manages Multi-Truck Logistics **Rating:** 5.0/5.0 stars **Reviewed by:** Jen M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about FacilityOS?** I like FacilityOS for its ease of use, which makes handling tasks straightforward. I find it helpful to have access to names and trucking companies through text messages, as it simplifies the process at the front gate. Seeing pictures of drivers is also beneficial because it helps me identify which driver is in the yard, especially when managing multiple trucks. The initial setup of FacilityOS was easy, which made getting started with the system hassle-free. **What do you dislike about FacilityOS?** Sometimes it is slow **What problems is FacilityOS solving and how is that benefiting you?** I use FacilityOS for driver sign-ins, accessing names and trucking companies, and identifying drivers in the yard with ease. **Official Response from Rob Daleman:** > Thanks for your positive feedback. Slow performance isn’t something our customers typically experience, so we’d really like to understand what happened and help resolve it. Please reach out to our team at support@facilityos.com, and we’ll be happy to investigate and get things running smoothly for you. We appreciate you bringing this to our attention. ### 13. Effortless Setup and Comprehensive Contractor Management **Rating:** 5.0/5.0 stars **Reviewed by:** Julio G. | Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about FacilityOS?** I really like the dashboard and reports that FacilityOS offers, especially because we use the report to create my monthly report about how many hours my contractors spend on site. The initial setup of FacilityOS was super easy for me, which I really liked. **What do you dislike about FacilityOS?** I think the contractor report could use improvement by including columns that show the total hours on site. It would make it more useful for my role. **What problems is FacilityOS solving and how is that benefiting you?** FacilityOS helps control contractors on site and enables me to prepare monthly reports on their hours using the dashboards. ### 14. Effortless Visitor Tracking and Enhanced Security **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about FacilityOS?** really like how FacilityOS helps us keep track of who is coming in and out of the building and at what times. It makes it easy to log visitors and employees, which helps keep everyone safe. The system is simple to use, reliable, and gives us peace of mind knowing our guests and team are protected. **What do you dislike about FacilityOS?** Nothing at all it is very helpful at all times. **What problems is FacilityOS solving and how is that benefiting you?** FacilityOS is solving the problem of tracking everyone who enters and leaves our building, including employees, guests, and delivery drivers. Before using it, it was harder to keep accurate records and know exactly who was on-site. Now, FacilityOS automatically logs check-ins and check-outs with time stamps, which keeps our workplace more organized and secure. It also helps ensure our guests and vendors are accounted for and safe while on the property. Overall, it saves time, improves safety, and gives us peace of mind knowing our facility is being properly monitored. ### 15. Comprehensive Visitor Management Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Derek P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about FacilityOS?** I like that FacilityOS is an all-in-one solution that covers all aspects needed to monitor anyone arriving at our site. It tracks names, prints badges, provides orientation and quizzes, and ensures notifications reach the correct guests at our site. It's pretty straightforward to set up with their help. I also appreciate the ability to contact visitors through the mobile app and send out emergency notifications. **What do you dislike about FacilityOS?** Nothing comes to mind **What problems is FacilityOS solving and how is that benefiting you?** I use FacilityOS to track visitors and contractors, enforce orientations, manage their time onsite, and issue emergency notifications through an app. **Official Response from Rob Daleman:** > Thank you for sharing your positive experience with FacilityOS. We're pleased to hear that our all-in-one solution is meeting your needs for visitor management, including tracking, orientation, and emergency notifications. We appreciate your feedback and are committed to continuously improving our platform to better serve our users. ### 16. Streamlines On-Site Contractor Management and Absence Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about FacilityOS?** Helps us manage our contractors on site, as well as being able to cross reference employee absences **What do you dislike about FacilityOS?** Sometimes can be glitchy when a contractor is asked to watch orientation videos when they have already completed them on their last visit **What problems is FacilityOS solving and how is that benefiting you?** Contractor management, ensuring all relevant documents are completed before the contractor arrives at site ### 17. Insightful Weekly Reports with Manager-Friendly Detail **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about FacilityOS?** The weekly reports contain useful information. Level of detail is good for supervisors and managers. **What do you dislike about FacilityOS?** No issues with the platform. Works well for our site. **What problems is FacilityOS solving and how is that benefiting you?** Good way to check who is on site and for how long. Good to check employee hours. ### 18. Helpful for Payroll, but Slows Down Usage **Rating:** 2.5/5.0 stars **Reviewed by:** Chantelle S. | Processing Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2026 **What do you like best about FacilityOS?** I like getting notifications on my phone and a picture of who is clocking in or out as it allows me to be accurate with payroll. **What do you dislike about FacilityOS?** It's very slow and sometimes it takes so long that people refuse to use it. **What problems is FacilityOS solving and how is that benefiting you?** I use FacilityOS to see when employees arrive and leave. I like getting notifications on my phone with a picture, which helps me be accurate with payroll. **Official Response from Rob Daleman:** > Thanks for sharing your feedback. We’re glad to hear the notifications and photo verification are helping you stay accurate with payroll—that’s exactly the kind of visibility we aim to provide. Slow performance isn’t something our customers typically experience, so we’d really like to understand what may be causing the issue in your case. Please reach out to our team at support@facilityos.com, and we’ll be happy to investigate and help ensure everything runs smoothly for you. We appreciate you taking the time to share your experience. ### 19. Easy to Use, Quick to Implement, and Packed with Features **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony W. | IT Support, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about FacilityOS?** Easy of use. Ease of implementation. Number of Features. **What do you dislike about FacilityOS?** I have not found any yet. Could use training videos. **What problems is FacilityOS solving and how is that benefiting you?** Makes coordinating visitors easy and very manageable ### 20. FacilityOS Makes Tracking On-Time Arrivals Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about FacilityOS?** FacilityOS logs entry time and helps us keep track of on time arrivals. **What do you dislike about FacilityOS?** FacilityOS will freeze if iPad does not a update. **What problems is FacilityOS solving and how is that benefiting you?** FacilityOS is managing our Truck Driver login procedure and helping us increase or docks cycle time ### 21. Great product and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** David D. | Environmental Health Safety Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2025 **What do you like best about FacilityOS?** I enjoy the fact that I can have someone invited and complete their paperwork before hand. This makes the process to bring someone on-site quick and easy. The system is also very user friendly. Highly recommend. **What do you dislike about FacilityOS?** I have added over 400 people to the system. Twice I had to remove someone and put them back in. Truly not a big deal. **What problems is FacilityOS solving and how is that benefiting you?** When a guest comes onsite. There is no longer a long wait for their onsite contact to be informed they are here. This gives them a feeling of importance when the host is prompt. **Official Response from Harshini Sri:** > Thank you for the thoughtful review! We're glad FacilityOS is helping streamline your on-site process and that the system feels easy to use — that's exactly what we aim for. Appreciate the note about re-adding users; we’ll share that with our product team to keep improving. And we love hearing that guests feel more valued with faster host notifications. Thanks again for recommending us! ### 22. MY experience with FacilityOS has been great. It's very easy to use and I have no issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about FacilityOS?** I can sign out anyone who may have forgot to sign out **What do you dislike about FacilityOS?** The only thing I dislike is when someone signs and it's not verified by initialing then it has a negative impact **What problems is FacilityOS solving and how is that benefiting you?** At times it may go offline but they system is good at fixing itself and reboot is easy ### 23. Accurate Time Records, but Needs Better Real-Time Staff Counts and Timesheet Cross-Checks **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about FacilityOS?** Keep accurate records of in and out times **What do you dislike about FacilityOS?** Good real time count on staff and ability to cross check time sheets **What problems is FacilityOS solving and how is that benefiting you?** helps keep track of attendance and in turn employee performance ### 24. Great tool in visitor management for safety, compliance, and security. **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel S. | IT Tech, Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about FacilityOS?** We love the app and the ability to easily check in and check out visitors, and keep a track who is in the building at all times. Real time reporting is also a huge plus. **What do you dislike about FacilityOS?** Maybe have a training video or modules so new people can easily learn the product and services. **Recommendations to others considering FacilityOS:** If you need a real time visitor solution, Ilobby is the best bet **What problems is FacilityOS solving and how is that benefiting you?** communication to the end users on the visitors and people in the building **Official Response from Harshini Sri:** > Thanks for the thoughtful review! We're glad FacilityOS is helping you stay on top of visitor activity and improve real-time visibility. Appreciate the suggestion on training resources — we’re always working to make onboarding even smoother and will take this into consideration. ### 25. iLobby was the clear choice **Rating:** 5.0/5.0 stars **Reviewed by:** Dale L. | Facilities and Physical Security Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about FacilityOS?** Right from the beginning when researching options for Visitor management, Peter F from sales was beyond helpful and made iLobby the choice clear. I had a few meetings with him asking more questions each time, he was happy to assist. The options available for features they offer checked off every item I had for my unique need. Once I purchased the system, they assigned a "roll out" person to assist in the normal startup questions and implementation. I made requests for a handful of systematic changes and each one was met, and they followed up to ensure I was happy. Lastly, after the first month they assigned a continuing customer success person, in my case it is Thenoo, who is fantastic. After a couple months I had some more in-depth questions on getting reports, or how the background data worked. I even asked for some more custom interface changes. Thenoo addressed each of my questions via Teams meeting, and was able to share screens to walk me through things. One of the custom interface changes I asked about, she went directly to her design engineering team and got back to me with examples. All in all I am very glad I made the choice to go with iLobby, it was the clear choice. **What do you dislike about FacilityOS?** iLobby is quite user friendly and works great for my needs. The only change I requested was a different e-mail response when visitors get the initial invite. **What problems is FacilityOS solving and how is that benefiting you?** iLobby gives us true management over our visitors that come on site. Before iLobby, we had a sign-in book, which needed a receptionist to be there. The book is not private and is not controlled. iLobby allows us to operate without a receptionist, it informs the host when their visitor arrives, and is private and controlled. **Official Response from Alla Farber:** > It’s fantastic to hear how well FacilityOS has supported your visitor management needs from day one. We're glad Peter and Thenoo were able to guide you through setup, customization, and ongoing support—they’ll be thrilled to hear your feedback. It’s great to know the system met your needs and replaced your manual process with a more controlled and efficient approach. Thank you for sharing such a detailed account of your experience! ### 26. iLobby: Enhancing Safety, Security & Efficiency in Visitor Management **Rating:** 4.0/5.0 stars **Reviewed by:** Payton B. | Marketing Communication Coordinator, HSSE Adnimistrator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about FacilityOS?** We were looking for a visitor management system to monitor who is in our building at all times to ensure the safety and security of both our employees and visitors. iLobby was incredibly easy to implement and integrated seamlessly with our existing systems. As a user, it simplifies tracking attendees for events. Additionally, iLobby makes the pre-registration process effortless for visitors, ensuring a smooth and efficient sign-in experience upon arrival. **What do you dislike about FacilityOS?** As part of the pre-registration process in iLobby, we upload a CSV file with a list of invitees to the event page for the corresponding event. However, the pre-registration email sent to visitors can sometimes be confusing for those who are unfamiliar with the process. When visitors fail to complete their pre-registration, it causes delays during the sign-in process on the day of the event. **What problems is FacilityOS solving and how is that benefiting you?** Before we implemented iLobby, keeping track of who was in our building and ensuring security during events was a challenge. We had no streamlined way to monitor visitor flow or maintain accurate logs. iLobby solves these issues by offering a reliable, automated system that tracks visitors in real time, enhances security, and improves operational efficiency. By automating visitor check-ins and pre-registration, iLobby significantly reduces the administrative burden on staff, allowing us to focus on other important tasks. Additionally, the system’s real-time notifications keep employees informed when their visitors arrive, ensuring smooth communication. Security is another major benefit. We now have a more controlled and secure process, which is crucial for protecting both our employees and visitors. iLobby has helped us save time, reduce human error, and provide a safer environment for everyone in the building. **Official Response from Alla Farber:** > Thank you for your detailed and thoughtful feedback. We’re glad to hear FacilityOS has helped you improve safety, streamline visitor tracking, and simplify the pre-registration process for events. It’s great to know the system has integrated smoothly with your existing workflows and reduced the administrative burden on your team. Thank you again for taking the time to share your experience! ### 27. iLobby Vistor OS & Emergency OS **Rating:** 4.5/5.0 stars **Reviewed by:** Nathan W. | Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about FacilityOS?** Very user friendly and easly to move around. Great support and communication from iLobby Account Managers. Easy integration in to our plant. Setup is pretty easy and adding in contacts and such can be done by bulk uploads in Excel. I use this daily for our sign in and sign outs. Emergency OS was just added but will help greatly with audits and paper trails during investiagtions into any kind of incidents. **What do you dislike about FacilityOS?** Some may find it somewhat consuming to get around if not tech savy as there is diffent menus feeding the same place and such but over all not bad and lots of support from iLobby if needed. **What problems is FacilityOS solving and how is that benefiting you?** Knowing at all times who is on site and not having to review sign in paper sheets. I have mulitple places to enter site and sign in is now made/uploaded to one place. Will also be great in the event of a emergency drill or acutal incident to keep track of all muster points from one place. **Official Response from Alla Farber:** > Thank you for taking the time to share your experience. We’re glad to hear that FacilityOS has made daily sign-ins more efficient and that it’s helping you keep track of who’s on-site. It’s great to know the system has integrated smoothly into your plant, and we’re especially happy to hear our account managers and support team have been helpful throughout. We appreciate your feedback and look forward to continuing to support your team. ### 28. iLobby to replace paper sign-in **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren M. | Environment, Health and Safety Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about FacilityOS?** Our facility was looking to replace the paper sign in process for our visitors and contractors so we decided to explore the option of utilizing iLobby. We like the digitilization of our visitor log book, each host is able to keep track of their visitors, and each visitor must review the site safety policies and sign off prior to entry. Overall, the technology behind this system provides everything that we have been looking for in terms of visitor and contractor sign in process and tracking of visitors. The setup of the kiosk was very easy and adding new hosts to the system has been easy to implement as well. **What do you dislike about FacilityOS?** The only downside so far to iLobby is not being able to find some resources that can be shared with hosts on the set-up of the system and tracking of visitors. The upside is that the customer support team has been great at answering questions within an hour of the requests and they have explained everything thoroughly as our facility learns to navigate through the system. **What problems is FacilityOS solving and how is that benefiting you?** iLobby is solving our issue of being able to track visitors and contractors in the facility and for every guest to review the facility's safety policies. This ensures that all guests are accounted for, tracked through their hosts, and the facility will limit uninvited visitors. **Official Response from Alla Farber:** > It's great to hear how FacilityOS has helped you transition from a paper logbook to a more efficient visitor management process. The ability to track visitors in real-time and ensure they’ve reviewed safety policies adds an important layer of visibility and control. Thanks for sharing your experience with us! ### 29. A great Fit and a Great Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Phil C. | Maintenance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about FacilityOS?** I really like the Quick update when someone has logged in and our out. We really like having all our on site contractors identified while on site. It makes our workplace feel safe. An unexpected benifit do to the Sign in process is that i get instant visibility to each persons full name and phone number, so if i want to check in with them on todays work or additional work or special circumstances going on today, i am able to get in touch with the actual person on site doing the work. We are liking that all contractors complete the document review and signoff at the point of signing in. **What do you dislike about FacilityOS?** If a lot of contractors show up all at the same time to start work, they have to wait for each person to Log in. **What problems is FacilityOS solving and how is that benefiting you?** ILobby has solved our sign in complience because it has become visiable with the use of the Badge and notifications. iLobby has also solved our Contractor Evactuation notification and Muster station checkin process. **Official Response from Alla Farber:** > It’s great to know that FacilityOS has made your site feel safer by giving you real-time visibility into who’s on-site and how to reach them. We're also glad that it is helping ensure contractors review and acknowledge site documentation, while supporting your evacuation processes. Thank you for your thoughtful feedback! ### 30. Easy to use and relieable tool **Rating:** 5.0/5.0 stars **Reviewed by:** Rose P. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about FacilityOS?** Having centralized the check in as well as getting a badge with their picture is very helpful. Being able to have recurring visitors without having to log all their information again helps. The fact that they can check out after their visit is helpful, but also the automatic check out at night helps too. The interface is user friendly, so most of our visitors do not have issues trying to figure out how to use it. The fact that our employees can get a text message when a visitor is here, is very helpful because we don't have to chase them down anymore. The implementation was easy, it is very easy to custom for indivual needs. When we had to reach out to our customer support, they were available immediately to help us. We use if every day, and it has been easy to integrate it to our daily routines. **What do you dislike about FacilityOS?** I've noticed that it does not take a picture all of the time. I haven't look into if it's an option we can disable for always to take pictures or use the pictures of the recurrent visitors, but would like to see if it's applicable. **What problems is FacilityOS solving and how is that benefiting you?** We can get a headcount of the visitors in the building automatically, we can review who is here or who was here and even have a picture of that person. It gives a badge everytime they sign in, so we don't have to worry about having enough visitor badges ready. It also avoids wasting time trying to find someone to let them know their visitor is here, since the system sends emails and text messages directly to them. **Official Response from Alla Farber:** > Thank you for the thoughtful review! It’s great to hear that FacilityOS has made daily operations more efficient—from simplifying check-ins and repeat visits to automatically notifying employees and generating visitor badges. We’re especially glad the system has been easy to implement and customize to your needs. Please contact our support team to assist you with the photo capture experience you mentioned—they’ll be happy to take a closer look and help ensure everything is working as expected. ### 31. An awesome Visitor Management System for Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Teelezyne A. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about FacilityOS?** I love that it is customizable to the needs of your business and that you can advance register people for upcoming events. The badge print outs and dashboard features are also great --love that it is on demand. I would highly recommend to anyone wanting to simplify and track incoming and outgoing traffic for their business. **What do you dislike about FacilityOS?** I honestly like everything about the system so far. **What problems is FacilityOS solving and how is that benefiting you?** Staffing and Available Resources **Official Response from Harshini Sri:** > Thanks for the thoughtful review! We're so glad you’re enjoying the customizability, pre-registration, and on-demand features — and that FacilityOS is helping simplify how you manage traffic and resources. We appreciate the recommendation! ### 32. So easy and simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about FacilityOS?** The easiest thing about using FacilityOS is how quick it is to invite a visitor to get onto our sites - I can invite a visitor within about 30 seconds - I can check if they have done the pre-registration allowing me to follow them up if they have not completed it - That's by far the best feature for us - Simple, Quick and easy to use **What do you dislike about FacilityOS?** That it asks me two times to login to the site, This is fairly annoying and is something new! **What problems is FacilityOS solving and how is that benefiting you?** The problem is solves is how quick it allows for someone to get onto our sites ### 33. Wonderful Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Aisha H. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about FacilityOS?** We have used iLobby for over a year now. It has been very beneficial. The ability to sign people in and out and send invitations ahead of time has been amazing for us as compared to our standard practices before. Mark has also been wonder to work with! It also integrated with Outlook making scheduling so easy! **What do you dislike about FacilityOS?** At this time, I can't think of anything that I truly dislike. **What problems is FacilityOS solving and how is that benefiting you?** Ilobby serves as a guest sign in for us. This benefits us in tracking visitors in the building and allows us to have contractors complete our safety trainings. **Official Response from Alla Farber:** > Thanks for sharing your experience. It’s great to hear how FacilityOS has improved your visitor sign-in process and made pre-registration more seamless compared to previous methods. We appreciate your feedback and look forward to continuing to support your team! ### 34. Amazing Innovation! **Rating:** 5.0/5.0 stars **Reviewed by:** Ezra K. | Security Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about FacilityOS?** Extremely helpful and accurate - great ease of use! **What do you dislike about FacilityOS?** The updates that are uploaded are game changers! **What problems is FacilityOS solving and how is that benefiting you?** Reducing the paper logs, having previous logs accessible via pdf at all times. Able to track who came in and when and how long they were on site for. **Official Response from Jody Shaffer:** > Thank you for highlighting the ease of installation, training, and the positive feedback from your visitors. We're committed to providing exceptional customer service and support, and we're glad to hear that you've had a great experience with us. ### 35. Great App for Business **Rating:** 5.0/5.0 stars **Reviewed by:** Jeanette C. | Admin Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about FacilityOS?** Compared to what we had this app is by far better. The sign in is easy and many options to choose from that works best for you and your company. The ease of setting options for signing people out and the app and all the information and layout is fantastic. The messaging and notices to staff as well as visitors is instant and makes notifying staff so much easier. for everyone. Very user friendly **What do you dislike about FacilityOS?** My only complaint about the app is the signing out button. This is too small and down in the corner which no one sees. My suggestion would be to make it a little larger and maybe even show the verbiage "sign out" under the icon. **What problems is FacilityOS solving and how is that benefiting you?** N/A **Official Response from Alla Farber:** > We’re glad to hear FacilityOS has been such a positive upgrade for your team! It's great to know the sign-in process, notification features, and overall layout are working well for your needs. Thank you as well for your note on the sign-out button—we’ve shared that feedback with our team. ### 36. Seamless and trackable management solution for the most important company asset; People. **Rating:** 5.0/5.0 stars **Reviewed by:** Gabe G. | EHS Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about FacilityOS?** The endless customization a company can take to categorize their visitors, contractors, and employees. From the conditonal material that can be prompted to specfic guests, to the ability of pulling real-time data records -- iLobby's accessiblity from a management standpoint is second to none. **What do you dislike about FacilityOS?** At seldom times, the hardware (iPad) loses 'connection' with the iLobby database. Although this is most likely due to internal connectivity issues, if/when this error occurs it would be beneficial to have a programmed alert/email sent to the adminstrators as an FYI. This would avoid unexpected 'dark' periods where data isn't being tracked correctly. **What problems is FacilityOS solving and how is that benefiting you?** iLobby has been able to provide a stand-alone, consolidated management system for Contractor Safety. Instead of relying on 'tribal trust' for all guests/contractors to review the facility's safety expectations, iLobby allows for an automated capture of verification during the default check-in process as they enter the facility. This saves both time and effort required from the EHS department to connect with each individual. Of course, it is critical that this process is consistently updated/audited, and iLobby allows for real-time customization to achieve this seamlessly. **Official Response from Alla Farber:** > Thank you for the thoughtful and detailed feedback! We’re glad to hear FacilityOS has helped streamline contractor safety management while providing the flexibility to tailor the experience to your team’s needs. It’s great to know that features like configurable workflows and real-time data access have made a strong impact. ### 37. Great customer service, and an even better product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about FacilityOS?** ilobby is a great product that will ultimately enhance our ability to protect the client. It offers various options that will aid us in ensuring that employees are safe and secure. This is also accompanied by great customer service. Chase, the rep that we worked with was very knowledgable and overall a pleasure to work with. He had great communication and was very accessible the entire time. The integration of the EOS system was very straight forward, and easy to use. This is a system that we use every day so it is nice to have something that is user friendly, but also very effective. **What do you dislike about FacilityOS?** I honestly cannot think of anything that I disliked about ilobby. Overall I think it is a great product and one that we will be utilizing for quite some time. **What problems is FacilityOS solving and how is that benefiting you?** The main problem that it is solving right now is the ability for us as security, to ensure our clients are safe and secure. With this new operating system, employees and visitors, will receive an email and a text when there is an emergency. In addition to this, there will be two way communication so that the designated safety officers can see the status of the employees. Prior to EOS, the employees were only emailed in the case of an emergency, which posed some issues. **Official Response from Alla Farber:** > We appreciate your thoughtful review! It’s great to hear that FacilityOS has has strengthened your ability to keep people safe and supported your daily operations with both ease and reliability. We’re also thrilled to hear about your experience working with Chase and will be sure to pass along your kind words. Thanks again for sharing - we’re proud to be part of your team’s safety efforts! ### 38. Leaps and Bounds Better **Rating:** 4.5/5.0 stars **Reviewed by:** Melody M. | Client Relations Coordinator, Entertainment, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about FacilityOS?** iLobby is much better than our previous gate management system. It has a clean, slick and usable interface, which is particularly important to us, as we have numerous clients using it as well. The dashboard and overview features are really useful, as are the ways that reporting features are built right into the system. **What do you dislike about FacilityOS?** We have very few issues with iLobby, and the ones that we have are very minor - for example, how you choose a time for a meeting bugs our team a little bit, and we'd love to have more control over the welcome email. But if these are the only problems we have, you can see how good it is. **What problems is FacilityOS solving and how is that benefiting you?** iLobby allows a smooth and streamlined NDA process for guests coming onto the lot, as well as less need for troubleshooting for clients than our previous system. **Official Response from Alla Farber:** > Thank you for the thoughtful feedback. We’re happy to hear that FacilityOS has been a strong improvement over your previous system! It’s great to know the NDA process is now smoother and that your team is spending less time on troubleshooting. ### 39. Great way to manage your visitors and emergency alerts! **Rating:** 4.5/5.0 stars **Reviewed by:** Alex V. | Director SHE & Sustainability, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about FacilityOS?** The emergency application allowed us to provide mass text alerts with important site closure information to all our employees and contractors which was critical to keeping our employees safe during the Palisades fire in Santa Monica. **What do you dislike about FacilityOS?** We have several instances where the blue-tooth badge printer would not print when needed. Thankfully iLobby was kind enough to replace them after a few trouble shooting attempts. **What problems is FacilityOS solving and how is that benefiting you?** iLobby visitor management software helps us keep track of the various contractors and outside service providers that visit our site. It also helps enforce compliance by requiring them to review and sign off on our EHS rules when they check in. **Official Response from Alla Farber:** > Thank you for sharing your experience. We’re so glad the EmergencyOS module was able to support your team during the Palisades fire—providing timely communication during critical events is a key part of what it’s built for. It’s also great to hear how FacilityOS is helping you manage contractor oversight and support compliance. We appreciate your thoughtful feedback and your trust in our team! ### 40. CSE Review **Rating:** 3.5/5.0 stars **Reviewed by:** Taylor P. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about FacilityOS?** Seamless integration, relatively easy to use, streamlines sign ins for our various types of visitors. Customer support has been great. **What do you dislike about FacilityOS?** It would be helpful to have more support with onboarding the product throughout our entire organization to make sure we are using the product to the best of our ability and that we are maximizing the features. **What problems is FacilityOS solving and how is that benefiting you?** Knowing who is in our building at any given time and the purpose of their visit. We have lots of traffic in and out of our building so its important from a security perspective to be able to keep track of who is on site. **Official Response from Alla Farber:** > Thank you for sharing your feedback! We’re glad to hear that FacilityOS has streamlined your sign-in process and helped improve visibility into who’s on site. It’s also great to hear that customer support has been a positive part of your experience! ### 41. iLobby has been a game changer for Litehouse **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor M. | Business System Analyst II, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about FacilityOS?** Since we implemented iLobby across all of our facilities, it has significantly improved our visitor management process. With a high volume of daily visitors, iLobby has streamlined the manual tasks of signing in guests, having them acknowledge our safety and visitor documents, storing their information, and notifying their hosts upon arrival. The tool is user-friendly and has been well-received by everyone. Additionally, iLobby's support team is excellent, always providing prompt responses. Special thanks to Zach and Jessica for their outstanding assistance! **What do you dislike about FacilityOS?** So far, we have not found anything we dislike about iLobby. We will be launching the EmergencyOS module next! **What problems is FacilityOS solving and how is that benefiting you?** iLobby has significantly improved our operations by streamlining both visitor and warehouse management processes. The system replaces our outdated manual sign-in process, ensuring visitors sign off on safety and GMP documents efficiently while securely storing their information. Automatic host notifications enhance communication, and the user-friendly interface simplifies use for everyone who frequently hosts visitors, contractors, and auditors. At our warehouse entrances, iLobby facilitates the seamless signing in of drivers and records critical details like trailer numbers, pickup numbers, reefer setpoints, and ETAs. The warehouse notifications are particularly helpful for driver check-ins. Additionally, pulling reports for auditing purposes is effortless. Overall, iLobby has made our operations more efficient and effective. **Official Response from Alla Farber:** > Thank you for your detailed feedback! We’re thrilled to hear how iLobby has improved your visitor and warehouse management processes, replacing outdated manual workflows and enhancing efficiency across your facilities. It’s great to know that features like automatic notifications, streamlined sign-in, and easy reporting have been valuable for your team. We’ll be sure to pass along your kind words to Zach and Jessica—they’ll be delighted to hear about their impact. Our team is excited to continue supporting you with the addition of the EmergencyOS module. ### 42. Smooth and easily tracked facility access **Rating:** 5.0/5.0 stars **Reviewed by:** Lukmon O. | Electrical Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about FacilityOS?** Flexibility and ease of use. Also, smoothly built. **What do you dislike about FacilityOS?** Identity cards print out is not consistent **What problems is FacilityOS solving and how is that benefiting you?** Making sure the headcount of visitor in the facility is adequately monitored ### 43. VisitorOS - great and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about FacilityOS?** I've been able to onboard iLobby for our purpose with ease. Bringing in other employees that will be doing the day-to-day work has been a simple and intuitive process. We currently have hundreds of visitors checking in and out each day. We have only used the VisitorOS product so far. **What do you dislike about FacilityOS?** I cannot think of any negatives, I have been able to resolve any issues I have had with the onboarding support. **What problems is FacilityOS solving and how is that benefiting you?** We currently keep track of all visitors coming in and out of our facility using iLobby. This includes normal visitors, interviewees, truck drivers, delivery drivers, etc. Each entry point is set up with a kiosk and badge printer. They check in and get a badge, and are automatically checked out each evening. Our security team has access to review any visitor logs. **Official Response from Alla Farber:** > It’s great to hear how smoothly onboarding went and that VisitorOS has made it easy for your team to manage high volumes of check-ins across different entry points. We’re glad the system is helping streamline visitor tracking and giving your security team the visibility they need. We appreciate your feedback! ### 44. iLobby is great tool to manage your facility food defense program **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Denise D. | Senior Director of Quality Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about FacilityOS?** It is very easy to use and does not take up a lot of space (compact). Our iLobby is used at our food manufacturing plant. I found it to be a very useful tool to manage our food defense program. With iLobby, we have improved our capability to know when we have contractors on site and whether their GMP training is up-to-date. **What do you dislike about FacilityOS?** It would be great as an added feature if employees could use their badge to scan in and out of iLobby when employees are visiting other sites within their organization. **What problems is FacilityOS solving and how is that benefiting you?** Prior to installing iLobby, we had difficulty managing our contractors when they came on site to work on projects. It was also difficult to keep up with contractor training. With iLobby, it is easier to manage contractors and to know who is on site in case of an emergency. **Official Response from Alla Farber:** > Thank you for your thoughtful feedback! We’re glad that iLobby has simplified contractor management, streamlined GMP training tracking, and supported your program. Great news—employees can already use their badges to scan in and out! Please get in touch with our support team at support@ilobby.com, and they’ll be happy to assist you in setting this up. ### 45. Great service, great product **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney G. | EHS Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about FacilityOS?** iLobby is very efficient to use. It's very helpful for sending alerts to employees when their visitors are here, relieving the work of our receptionist. It's emergency system is also very useful for keeping track of employees. The customer support has been amazing, espeically Marc, and everyone we've spoken with has been very helpful and knowledgeable. **What do you dislike about FacilityOS?** The back-end of its website it easy to use but it's not always clear where to find the modules you're looking for, **What problems is FacilityOS solving and how is that benefiting you?** iLobby is making it easier to notify employees when visitors are here. Alerts through text and email help make sure employees see the alerts. The emergency management software has been useful in ensuring that all employees are accounted for since my facility does not have an atendees list. **Official Response from Alla Farber:** > Thank you for your kind words. We’re glad to hear FacilityOS has helped streamline visitor notifications and supported your emergency management needs. It’s great to know that real-time notifications have been effective and that the system is helping relieve the workload at your front desk. We’ll be sure to pass your feedback along to Marc and the rest of the team—they’ll be happy to hear it! ### 46. Amazing Addition **Rating:** 5.0/5.0 stars **Reviewed by:** Julia Y. | Human Resources/Safety Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about FacilityOS?** iLobby has been an AMAZING addition to our security system. It has saved us numerous hours of stopping work to allow entrance to visitors. The vendor, logs into iLobby, receives their visitor badge and alerts the person that they are visiting of their arrival via text and/or email. In addition, it alerts the visitor in the event of an emergency evacuation. Super simple to implement and integrate into our current security system. We use it every day, all day long. I only wish we had invested in this years prior. **What do you dislike about FacilityOS?** The only downside to iLobby is that we didn't get it years earlier. **What problems is FacilityOS solving and how is that benefiting you?** Preventing having to stop work to allow visitors entrance. Security of knowing visitors will be alerted in the event of an emergency. **Official Response from Alla Farber:** > Thank you for sharing your feedback! It’s great to know FacilityOS has become such a valuable part of your daily operations and helped save time while strengthening your security processes. We’re especially glad to hear how smooth the implementation was and that real-time notifications are giving your team added peace of mind. We appreciate your kind words and are glad to be supporting your team. ### 47. iLobby offers an easy and intuitive way to track visitors along with excellent customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Clayton K. | Help Desk Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about FacilityOS?** User interface, customer support, ease of implementation, ability to allow visitors to pre-register/checkin, **What do you dislike about FacilityOS?** If you have multiple access points and want to offer those as visitor entrances, each one needs a kiosk and license. It would be nice to be able to link those kiosks as one location/license. **What problems is FacilityOS solving and how is that benefiting you?** Being able to track visitors and contractors at our production facilities - we now have a history of all visitors, their sign off to our facility policies, and they can be accounted for in the event of an emergency evacuation. **Official Response from Alla Farber:** > Thank you for the great feedback. We’re glad to hear that the user interface, ease of implementation, and pre-registration features have made a positive impact at your facility. It’s also wonderful to know our customer support team has been helpful throughout. We appreciate you sharing how FacilityOS is helping improve visibility, compliance, and emergency preparedness at your site! ### 48. It is a great mondern day way to track visitors. **Rating:** 5.0/5.0 stars **Reviewed by:** Raymond C. | Senior Physical Security Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about FacilityOS?** Ease of viewing of visitors. Keeping track of who has visited in the last month. It was very easy to implement the system and to set it up. Customer service is outstanding. Having the ability to record if they are a US citizen or not. **What do you dislike about FacilityOS?** Nothing I like everything about it. I am looking to have it installed in other locations. **What problems is FacilityOS solving and how is that benefiting you?** Illegible handwriting when using paper logs. People not putting in who they are visiting. Not having a picture of the visitor if a problem rises. **Official Response from Alla Farber:** > We appreciate you taking the time to share your experience! It’s great to hear that FacilityOS has made it easier to track visitors, improve record accuracy, and eliminate the challenges of paper logs. We’re especially glad the setup was smooth and that our customer service team has been helpful along the way. It's exciting to know you're considering expanding to other locations—we're here to help whenever you're ready! ### 49. Great Software, Great Company **Rating:** 5.0/5.0 stars **Reviewed by:** Alicia L. | Operations Excellence Practitioner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about FacilityOS?** I really appreciated Zach Schendel and teams help through the entire proceess from inquiry to project close. Prisha from the onboarding team was amazing at assisting with setup and onboarding. The software is easy to use and helps drives Ardent Mills value of simplicity. **What do you dislike about FacilityOS?** I cant say there is anything is dislike about the company or product. **What problems is FacilityOS solving and how is that benefiting you?** We went from old school, pen and paper method, to have a digital system that tracks all visitors and contractors on site. It saves time and saves paper. **Official Response from Alla Farber:** > Thank you for the kind words! We’re so glad to hear FacilityOS has supported your shift from paper-based processes to a more efficient digital system. It’s great to know the platform is aligning with your value of simplicity, and we’ll be sure to pass along your feedback to the the team. ### 50. iLobby has been a great improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about FacilityOS?** iLobby is a great way to bring in visitors without the need for a receptionist. This has allowed us to free up time for our receptionist to perform other duties. It also eliminates the need for coverage during vacations. The system automatically notifies site personnel when a visitor has arrived. iLobby is easily integrated with our current systems to allow automatic notifications. Customer support has been great. Any questions have been answered quickly. They have offered suggestions how to implement user friendly options. **What do you dislike about FacilityOS?** Thus far, we have not identified anything about iLobby to dislike. **What problems is FacilityOS solving and how is that benefiting you?** iLobby allows visitors to check in without the use of a receptionist. This has allowed the site to do more without adding additional personnel. **Official Response from Alla Farber:** > We appreciate you taking the time to share your experience! It’s great to hear that FacilityOS has helped streamline your visitor check-in process and free up time for your team to focus on other responsibilities. We’re also glad to hear that integration with your existing systems was smooth and that our support team has been responsive and helpful along the way. Thanks again for your feedback. ## FacilityOS Discussions - [How can we remotely connect and manage the Kiosks/Devices](https://www.g2.com/discussions/how-can-we-remotely-connect-and-manage-the-kiosks-devices) - 1 comment, 1 upvote - [View FacilityOS pricing details and edition comparison](https://www.g2.com/products/facilityos/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+11%3A21%3A01+-0500&secure%5Bsession_id%5D=cf3c335b-f648-458d-a155-b6e566cfd361&secure%5Btoken%5D=6e9a9a38500832004bbdbc97eebf71f55ab4562fe30554c5ad8df25299ee66e4&format=llm_user) ## FacilityOS Integrations - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [StarRez](https://www.g2.com/products/starrez/reviews) ## FacilityOS Features **Asset Definition** - Asset Register - Asset Tracking - Relationships - Asset Tracking - Costs - Asset Tracking **Platform Basics** - Visitor Check-In - Mail Management - Visitor Database - Reports & Analytics - Blacklist Screenings - Badge Issuance - Automation **Prevention & Preparation** - Scenario Planning - Document Database - Equipment Management - Threat Monitoring **Onboarding - Contractor Risk Management** - Workflow Managment - Compliance Verification **Agentic AI - Package Tracking** - Multi-step Planning - Cross-system Integration - Proactive Assistance **Asset Tracking** - Location - Asset Tracking - Status - Asset Tracking - History - Asset Tracking **Platform Data** - Automation - Analytics - Visitor Logs - Dashboard **Response** - Mass Alerts and Notifications - Geolocation - Automated Workflows - Incident Dashboard - Third-Party Data Mining - Collaboration Tools **Document Management - Contractor Risk Management** - Analysis - Repository **Platform Interoperability** - Notifications - Hardware **Recovery** - Auditing & Compliance - Incident Mapping - Post-Event Analysis - Cost Management - Document Sharing **Risk Management - Contractor Risk Management** - Performance Monitoring - Risk Reporting **Agentic AI - Asset Tracking** - Natural Language Interaction **Agentic AI - Facility Management** - Autonomous Task Execution **Platform Additional Functionality** - Integration **Additional Functionality - Visitor Management** - NDA & Contract Signing - Integrations with Relevant Software - Hardware Integration - Multi-lingual Support **Agentic AI - Visitor Management** - Decision Making **Facility Management Platform Features** - Maintenance Planning - Facility Inventory Management - Space Planning - Move Management - Vendor Management - Service Request Portal - Green Building Operations - Reporting & Dashboards - Facility Document Storage - Mobile Field Access ## Top FacilityOS Alternatives - [Envoy Visitors](https://www.g2.com/products/envoy-visitors/reviews) - 4.7/5.0 (426 reviews) - [The Receptionist](https://www.g2.com/products/the-receptionist/reviews) - 4.8/5.0 (425 reviews) - [Rhombus](https://www.g2.com/products/rhombus-systems/reviews) - 4.6/5.0 (603 reviews)