What do you like best?
EVA helps capture the highlights from my calls and conversations with amazing accuracy. The fact that this is tied to my team's salesforce and I can slack and email feedback makes post meeting work much much easier. I also like that I can invite EVA to a conference call or use the app for an impromptu meeting on the fly. I tried it out for transcription so I wouldn't miss anything in meetings but I find that its not the transcript, it is the highlight that makes the experience.
What do you dislike?
It does take a bit of time for the AI to get to know your meetings and your language but just saw that you can add your keywords when you sign up an account. This is going to make those initial meetings so much more useful. Regardless the time I spent definitely was well worth it as I find I can just forward highlights from a meeting without an edit.
Recommendations to others considering the product
The more people on your team use EVA, the better the experience. I can search meetings for keywords as make sure that we don't miss deadlines or action items. The transcription is really accurate and if I need to go back I know between the transcript and the audio, I can capture what we need to do to close out a matter.
What business problems are you solving with the product? What benefits have you realized?
Hearing what my internal customers in their own words and share feedback with the team allows us to deliver what they need.