I really like how customizable it is. We have a lot of freedom to build whatever we can imagine. The Centro team is great and has been super helpful as we build an effective process. Review collected by and hosted on G2.com.

It does take a bit of setup, but it’s absolutely worth it. With the right configuration, it integrates flawlessly with SF. Review collected by and hosted on G2.com.

Centro has ergonomically designed Apex actions and custom objects that are far and away better than the native Salesforce <> Slack integration. Their integration patterns, like the Message Queue and Linked Conversation object are also intuitive and easy to build with and extend.

Their team is also top notch. They are responsive to issues and pragmatic and fast about building feature requests that make sense for us and them. Review collected by and hosted on G2.com.

No major complaints - Centro does a very specific job inside of our stack and does it really well. Review collected by and hosted on G2.com.

I like the seamless integration into Slack, making it easy to connect Slack and Salesforce for remote and field teams. Having Centro integrated into our Salesforce cases allows us to pull the transcripts of those cases into our reports, which helps with our daily audit via AI. The setup process was really straightforward, and having the dedicated support of the central team was critical in our early success. Their full attention and support made me feel like they were invested in us. Review collected by and hosted on G2.com.

I'd like an easier integration rather than having to submit a button or a workflow. Something that the agents can easily do from their phone without digging through a bunch of tabs or drop downs. Review collected by and hosted on G2.com.

Centro has streamlined our case submission process significantly, providing an invaluable tool for cross-team communication. Support from the Centro team has been overwhelmingly positive, with team members consistently providing dedicated work to help us accomplish our implementation successfully. The Slack integration itself has received significantly positive feedback from our sales teams and has improved quality of life for all teams involved. Review collected by and hosted on G2.com.

The product itself is very barebones at implementation and requires dedicated Salesforce Admin work to carve out complex/custom solutions and Salesforce architecture. This likely isn't an issue if your team has longterm SF Admin bandwidth to dedicate to the product, but could be cumbersome if admin bandwidth is low, or a low-touch solution for future scalability and customization is important "out-of-the-box." Centro has been overwhelmingly helpful in building out the custom solutions need to start our rollout, however. Review collected by and hosted on G2.com.

Centro as a product was exactly what our team needed. We were missing messages coming through salesforce and needed a way to streamline communication with our customers without adding steps that made it harder for them. The team was so great, we had an extremely short deadline for initial implementation and they worked with us to get the product rolled out within our deadline. They continued to support us with the nuances our operations team needed to make centro a powerful tool for our company. We love how versatile the tool is and how easily it integrates with our system. In a few days it has become an indispensable part of our operations. Review collected by and hosted on G2.com.

While not perfect, it is hard to find flaws in the product. It handles nuances so well and has been really helpful to our organizations Review collected by and hosted on G2.com.

Centro’s seamless integration between Salesforce and Slack has significantly streamlined our workflows, particularly around notifications and form submissions. As a native Salesforce and Slack solution with a no-code interface, Centro enables us to deliver timely alerts that enhance team members' responsiveness. Our teams can easily submit RevOps support requests directly from Slack, eliminating the need to switch between platforms. Additionally, Centro’s customer support is exceptional—responsive, reliable, and consistently helpful. Review collected by and hosted on G2.com.

Without an on-demand interface, end users can easily overlook the potential of this amazing product. I've encountered challenges in encouraging more teams to get creative to utilize this tool to optimize their workflows. Review collected by and hosted on G2.com.

We've have a fantastic experience working with Regina at Centro. Her customer support is top-notch, she is incredibly responsive and always ready to help us work through any challenges. She has been a true partner, not just a vendor, offering great ideas and suggestions that have made a real difference. She consistently provides thoughtful suggestions that improve our workflow and outcomes and we always feel confident knowing she is is there for us. Review collected by and hosted on G2.com.

It's difficult to identify any true downside. Review collected by and hosted on G2.com.

The Centro team has been an incredible partner for our company.

Besides their fantastic existing Slack and Salesforce integration products that we've been using for years, we recently began piloting an exciting new product. From day one, they've been receptive to our feedback and requests, delivering features and improvements at an amazing pace. Whenever we encountered a hiccup, Centro was always quick to respond, thorough in their explanations, and proactive in implementing solutions FAST. Despite being packed with features, they kept things organized and user-friendly.

In the brief time that the product went live within our org, it has already saved weeks of man-hours for our support agents and helped smooth the onboarding process of new hires, providing answers to common (and not-so common) questions in seconds.

The level of personalized service we receive from Centro is exceptional. It often feels like we're their top priority. Their commitment to our success truly sets them apart. Review collected by and hosted on G2.com.

Not much. Sometimes, I feel like they're waiting for me to keep up with the pace of progress they make. Review collected by and hosted on G2.com.

Centro fills the gap in functionality between Slack and Salesforce, enabling some really cool capabilities for both the sales and customer success teams.

Setting up integration with Salesforce and Slack is straight forward.

The team at Centro is great to work with...always helpful. Review collected by and hosted on G2.com.

Using Centro requires some technical skill/knowledge of Salesforce as well as some slack. I.e. while Centro itself if powerful, using it to its full potential requires using Salesforce Flows. In a perfect world, building Centro automations would be more straight forward...but Centro does also have to work within the requirements/limitations of Salesforce and Slack. Review collected by and hosted on G2.com.

Centro integrates seamlessly with Slack, allowing my team to continue using their familiar and comfortable platform as their main app. This integration not only enhances efficiency but also saves us money, as not everyone on the team requires a Salesforce license. Additionally, Centro is highly customizable, making it easy for my team to navigate through their workflows and tailor the app to meet our specific needs. Another standout feature is their excellent customer support, which is always available to help with complicated implementations and can be easily contacted via Slack, making the process smoother and more efficient. Review collected by and hosted on G2.com.

While there aren't many downsides to Centro, implementing more complex use cases can be a bit challenging. Similar to the effort required in Salesforce, setting up advanced features and functionalities in Centro demands some work and attention to detail. Review collected by and hosted on G2.com.