Zapier helps us cut down on repetitive tasks in customer support. For instance, it can automatically log new customer inquiries in a Google Sheet, send email alerts when a support form is submitted, and notify the team whenever new requests come in. This means we don’t have to manually copy details between different tools, and it lowers the risk of missing important updates. The best part is that setting up these automations is fairly straightforward, even if you don’t have any coding knowledge. Review collected by and hosted on G2.com.

There’s very little to dislike about Zapier. Setting up certain workflows can take some trial and error, particularly when you’re linking multiple apps together and trying to get every step working as intended. That said, once everything is properly configured, the automations run smoothly and end up saving a lot of manual effort. Overall, my experience with it has been excellent. Review collected by and hosted on G2.com.

It lets me connect different tools without having to write any code. I can automate repetitive tasks between apps like Google Sheets, Slack, Gmail, and CRMs, which saves me quite a bit of time. Setting up basic workflows is pretty straightforward, and once everything is configured correctly, it runs in the background and doesn’t need much ongoing attention. Review collected by and hosted on G2.com.

Things can start to get challenging once you’re creating multiple workflows or running a high number of tasks each month. Some automations also become harder to manage when they include several steps and conditions. From time to time, workflows fail due to changes in third-party APIs or expired connections, and troubleshooting those problems isn’t always straightforward. Review collected by and hosted on G2.com.

What I like most about Zapier is how easy it is to automate repetitive tasks without writing a lot of code. Connecting different apps and setting up workflows is pretty straightforward. I especially like the trigger-and-action setup because it makes the whole process easy to understand. Once a workflow is configured properly, it can save a good amount of time on tasks that would otherwise need to be done manually. It's also useful that you can test workflows before using them. Review collected by and hosted on G2.com.

One thing I don't like about Zapier is that the free plan feels quite limited, especially when you want to create more advanced workflows. Some useful features require a paid plan, which can be a bit expensive for smaller projects. Also, setting up basic automations is easy but troubleshooting a workflow when something goes wrong can sometimes take more time than expected. Apart from that, it works pretty well for most simple automation tasks. Review collected by and hosted on G2.com.

Zapier is a platform that is reliable and I like the fact that you can connect apps that are natively not compatible such as your course platform and your email list with a platform like MailChimp. Review collected by and hosted on G2.com.

I don't really have an dislike but wish you could make more Zaps connections on the lower tier plans. But I like that they are making adjustments as time goes by for each users need. Review collected by and hosted on G2.com.

I've been using Zapier for the last few months, and this is my overall experience. It has a massive app directory. Zapier integrates with 8000+ apps, covering almost every popular business tool, including CRMs and messaging apps. That’s the best thing I like about Sapphire.

When it comes to advanced logic paths and filters, I can build complex conditional workflows. For example, I can set up “if this, then that” paths to route VIP clients to a specific manager’s inbox, while sending standard inquiries to the general queue. Review collected by and hosted on G2.com.

In my experience, I haven’t run into any major issues with Sapphire. However, when it comes to surface-level customization, there’s a small limitation I’ve noticed: Zapier relies on the pre-built API integrations provided by each app, which means I’m restricted to whatever those specific modules allow me to do. In simple terms, if Sapphire’s integration doesn’t support a particular custom field or a niche action, you hit a hard wall. At that point, you either have to write custom code using Code by Zapier (Java or Python), or look for a completely different tool. Review collected by and hosted on G2.com.

What I like most about Zapier is how easily it connects the different platforms we use, particularly HubSpot and Slack. It makes it much easier to automate repetitive tasks and keep information flowing between systems without having to manage everything manually.

I also really like being able to build workflows step by step and test them as I go, which gives me confidence that everything is working as intended before switching them on. The error notifications are particularly useful because I know I'll be alerted if something stops working rather than having to constantly check.

The interface is clean, intuitive and easy to navigate, even when setting up more complex workflows. Overall, it's a great tool for saving time, reducing manual admin and making our everyday processes more efficient. Review collected by and hosted on G2.com.

One of the biggest downsides of Zapier is how quickly the costs can increase as you start building more complex automations. It's great for simple tasks, but once you need multiple steps, filters or more frequent updates, the pricing can become quite restrictive. I also find troubleshooting failed automations can be time-consuming, particularly when it's not immediately clear why something hasn't worked. More transparent pricing, clearer error messages and greater flexibility on the lower-priced plans would make a real difference. Review collected by and hosted on G2.com.

Zapier has been great for my internal testing and personal productivity use. The UI is super simple and non-technical, I could connect Slack, Gmail and Drive in minutes without any code to get alerts for test results and bug reports. It integrates with almost everything we use, performance is reliable with instant triggers, and the free tier is enough for my QA needs so ROI is excellent. Onboarding was very easy with ready-made templates, support is helpful, and its AI features for suggesting next steps and formatting data save a lot of manual work. Review collected by and hosted on G2.com.

What I dislike about Zapier is that the pricing can get expensive quickly if you have a lot of tasks or need multi-step Zaps. For free plan, there's also a delay in trigger time - my Slack alerts sometimes come after 10-15 mins instead of instantly, and some advanced features like custom logic are limited to higher plans. Review collected by and hosted on G2.com.

Zapier's copilot is a nice touch; it makes setting up workflows easier and less likely to fail. Zapier has embraced the AI era and has made additions and adjustments to the platform. There is quite a bit that can be done with AI, including integrating AI tools with other apps. Zapier has changed from being an integration and automation tool to being an AI platform, "the world’s most connected AI platform." The YT channel is still up and current, with a lot of content about AI and what is happening in the world today. Review collected by and hosted on G2.com.

I first discovered Zapier years ago, before AI became a part of everyday life and an integral part of computing infrastructure. At that time Zapier was innovative and enabled integration and automation that was difficult to do without advanced programming skills. But at present there are mainstream AI tools that can do what Zapier does that are easier to use. The rapid change in the technology landscape has also pushed me to improve my skills. I am now able to interact with APIs directly, such that I do not need Zapier as much. Review collected by and hosted on G2.com.

I am still incredibly happy with Zapier, and they have certainly improved the integrations. Zapier Copilot is what we use most. No more sifting through emails manually and answering tedious quote requests; everything gets done for you. You just set the rules, the do's and don'ts. It connects seamlessly to all the apps our team uses: Gmail, Drive, Google Calendar, Sheets, Forms, Docs, and Stripe, and best of all, Zapier connects to ChatGPT and thousands of more apps. Review collected by and hosted on G2.com.

I still have a bit of an issue with the cost, but it can actually be worth it when you realise the hours you gain from all the automated workflows. Once you have the hang of it, it's pretty impressive. Review collected by and hosted on G2.com.

One thing new I have started liking about Zapier is its AI features like Copilot and Zapier Agents. Copilot lets you just describe what you want in plain language, and it builds the automation for you. Zapier Agents go a step further and can handle multi-step tasks on their own without me setting up every single step manually. This has made building and managing automations much faster and easier than before. Review collected by and hosted on G2.com.

One thing I feel Zapier can improve is handling more complex logic, like loops or advanced branching, which sometimes needs workarounds or extra steps to set up. Apart from that, it works well for my day-to-day use and I haven't faced any major issues. Review collected by and hosted on G2.com.