VerticalResponse Reviews & Product Details

Vertical initial reaction is very user friendly. You need not be highly skilled or understand HTML. This has fantastic convergence with my development . the company, which allows us to retrieve emails from people who do use ones elements for charities, or to register as volunteers or participants in our many projects and programs. Review collected by and hosted on G2.com.

The design capabilities are rigid. My design designers hate this and contend why CC or CM are easy to use and more innovative Review collected by and hosted on G2.com.

Nothing, they used to be a great service but are no longer dependable Review collected by and hosted on G2.com.

They haven’t updated their technology, the editor is the worst out there, I’ve used a lot of different companies. And Vertical Response customer service is even worse, they just don’t respond to emails at all. They eliminated their phone service as well Review collected by and hosted on G2.com.

Easy to create Custom Landing page for your email campaign.

Track and monitor your Email campaign performance.

Advance Email features to Send unlimited emails report.

Customizable pop-up forms and Automated follow-up emails.

It provide Live customer support to solve issue in emails campaign. Review collected by and hosted on G2.com.

We are using Vertical Response for our business and find great response with it. It provide services in limited budget with advance functions. Non of the issue got after using it. Review collected by and hosted on G2.com.

I really like the multi platform communication. The ability to schedule all my post in one area. We used VR to send our newsletter and enjoyed how easy it was to train students to use the software. Review collected by and hosted on G2.com.

I would say the price is an issue. The ease of use is tricky too. It is not very intuitive and hard to teach people how to use it. Landing page was something I was interested in, but it was not easy to navigate. Review collected by and hosted on G2.com.

We've used VR with Salesforce for the past 6 years. It works great and love that it automatically provides a history of each email in each person's record. There are templates to choose from and we created our own for what we specifically wanted. It is easy to clone a form to change it from week to week. The customer service is great. I always quickly get a live, very knowledgeable person without having to go through a long or cumbersome telephone menu. Analysis/reporting function is very intuitive and easily and quickly available for what we need. Review collected by and hosted on G2.com.

The formatting gets wonky at times but I've had that in other programs as well. Review collected by and hosted on G2.com.

I really like the free trial that enables a potential customer to actually try out the platform. I found the platform to be much easier to use than most that I have tried. I found the platform to be very simple to use and very user friendly for even a technicality challenged individual. Most people don’t want or have time to learn a new system of tools. Review collected by and hosted on G2.com.

The pricing plan for larger list. I prefer and am using a platform that is all inclusive and is much less per month. Review collected by and hosted on G2.com.

Very useful for large distribution list. You can build new emails and manage outbound messaging. Review collected by and hosted on G2.com.

Pricing for premium usage is a bit expensive for my organization. Review collected by and hosted on G2.com.

The software links Salesforce contacts with email and is quite easy to use. It also shows which messages bounce so that you can remove those contacts from your list. Review collected by and hosted on G2.com.

The format is not very updated or professional. You have to do a lot of the formatting yourself and it is very similar to a Word document. The template could be improved/updated. Review collected by and hosted on G2.com.

Simple layout makes it easy for me to create professionally designed email marketing pieces with ease Review collected by and hosted on G2.com.

The grouping of contacts is a little cumbersome as is the ability to delete a campaign if you just want to trash it in design and start over. Review collected by and hosted on G2.com.

I like that Vertical Response provides free and/or discount solutions for non-profits Review collected by and hosted on G2.com.

The interface is extremely slow, so we end up sending fewer newsletters than we normally would because it often crashes or has errors. It reminds me of early 2000s technology. Review collected by and hosted on G2.com.

Seemed easy to use. I remember a fairly positive experience. Review collected by and hosted on G2.com.

I think that competitors have a better offering. Review collected by and hosted on G2.com.

At the time it was great for basic email creation. Very simple user interface and the templates to choose from work well for a variety of purposes. List upload and sending was not an issue (some platforms can make it a hurdle just to go through this step). Review collected by and hosted on G2.com.

If you wanted to do anything more sophisticated you have better options out there. If you want better organization of campaigns, list management, etc., you won't get that with VerticalResponse. Again, great for your average ESP but nothing that makes it especially noteworthy. Review collected by and hosted on G2.com.

I absolutely hated using vertical response. The only easy part of VR was importing the email addresses to use and that was only because it was attached to our salesforce CRM. Review collected by and hosted on G2.com.

Where to begin, creating an email to go out was next to impossible. It was no where near the ease of use that one should find in 2018. I used to call it Windows 97. Remembering which way to create your campaign was hard enough but one in VR, if you didn't already make your graphics as a jpg on Photoshop, you had to have knowledge on how to write HTML. While importing names was semi easy, remembering which buttons to push in order to pull the report is next to impossible. I never was able to pulll email addresses out the same way. Analytics were not available when I used it, however we switched early in 2018 and it may be available now though I doubt it. Review collected by and hosted on G2.com.

Very basic email marketing service...the non-profit send level is great for 10k sends per month. Review collected by and hosted on G2.com.

It is a bit tough to customize existing templates. Review collected by and hosted on G2.com.

Vertical response is very easy to use. YOu dont have to be professional or know HTML. It has great integration with my web site forms, this allows us to collect emails from people who use our forms for donations, or registration as volunteers or particpants in our many programs and projects. Review collected by and hosted on G2.com.

I wish they had more preset templates. This would be great8 Review collected by and hosted on G2.com.

There is great feedback on the results of the campaign in the back office. That was helpful. Review collected by and hosted on G2.com.

It was a little hard to setup initially and make changes to the selected templates. Review collected by and hosted on G2.com.

They provide 10,000 free emails each month for non-profits. They also have really good list segmentation. Review collected by and hosted on G2.com.

Their newer layout formats were harder to use, although optimized for mobile. They also have issues with being marked by spam on all Microsoft accounts (hotmail, live, outlook, etc) Review collected by and hosted on G2.com.

Easy to use and can send multiple eblasts in one sitting. Review collected by and hosted on G2.com.

The rigidness of the graphic capabilities. My graphic artists dislike it and claim that CC and CM are easier to use and allow more creativitiy Review collected by and hosted on G2.com.

Vertical Response is easy to use. It has many templates to choose from. Review collected by and hosted on G2.com.

I don't like that you cannot create a registration for someone to sign up and pay for something. Review collected by and hosted on G2.com.

Vertical response has a super simple interface that includes professional templates and customizable designs. You are able to manipulate an email in any way you'd like through the easy drag and drop system. Review collected by and hosted on G2.com.

Vertical response could improve its bounce rate stats through improved research into the firewalls that are blocking the emails. This would increase the delivered emails which is a vital number to any business. Review collected by and hosted on G2.com.

I like that they seem to be working on themselves. I've noticed a big jump in the past year. It's also free which is nice Review collected by and hosted on G2.com.

It can be a little confusing with lists, contact forms, etc. Review collected by and hosted on G2.com.

Easy to use interface, great analytics super templates! Review collected by and hosted on G2.com.

I can't think of a single thing I do not like... Review collected by and hosted on G2.com.

I love the non-profit program Vertical Response offers. It allows me to send 10,000 emails for free, allowing to save more money for operating our non-profit. It is easy and reasonably inexpensive to add more 'sends' too, making it a great option for us. Review collected by and hosted on G2.com.

The UI is a bit dated and can feel clunky at times. Most actions are logically organized, but they do not feel very accessible, and I don't necessarily 'feel good' when using their interface. Review collected by and hosted on G2.com.

The process simple. Just three steps to sending our mailing lists, blasts and one-off communications. Review collected by and hosted on G2.com.

Every once and awhile the template must be adjusted and it is important to want your heading text in the HTML version and the text based version. Review collected by and hosted on G2.com.