Sisense Reviews & Product Details

I use Sisense for displaying complex data analysis on our platform. I like the drag-and-drop feature for creating dashboards, which can range from very simple to very complex, allowing me to focus on the data rather than coding. The customizability is a major plus for me, especially being able to use SQL to model the data and tailor the dashboard UI. Sisense supports various widget types, making it easy to theme dashboards and display data intuitively. Review collected by and hosted on G2.com.

At this point, we are a cloud customer and the timing we need to observe of the ETL leaves our data out of date almost as fast as we can get it in there due to the size of our clusters, we can only build so much at a time without overwhelming the system or incurring much more cost. Review collected by and hosted on G2.com.

I use Sisense for business intelligence analysis and visualizations. It helps me visualize huge volumes of data and present a story to my stakeholders so they can explore and unlock insights from rows, columns, and cells. I like the Elastic Cube performance, Sisense Pulse, and the AI assistant. I found the initial setup easy and followed the Sisense documentation. Review collected by and hosted on G2.com.

I’d like more support for customization in data visualization. I know I can achieve many things with BloX and JavaScript, but as a business user who isn’t native to this domain, it’s still challenging to create customized visualizations. Review collected by and hosted on G2.com.

I like Sisense’s user-friendly interface, interactive dashboards, and data visualization tools. The drag-and-drop interface makes it easy for me to analyze large datasets, create customized reports, identify trends, and share insights with my team. I get quick, useful insights that save me time, and I find handling complex datasets and generating reports convenient. I also value Sisense’s data integration capabilities and flexible integrations. The interface is fairly straightforward, and connecting data sources is simple. Review collected by and hosted on G2.com.

I think Sisense could improve its dashboard customization options and make some advanced features easier to use. Data loading and processing could be faster with large datasets. I’d also like better documentation, simpler navigation, and more flexible integrations. Configuring advanced features and customizing dashboards took extra time and technical knowledge. Review collected by and hosted on G2.com.

I like Sisense’s developer tooling. The Compose SDK gives me React chart components, so embedding analytics feels like writing normal frontend code instead of fighting iframes. The REST API is well documented, JWT SSO was easy to wire into our auth, and row-level data security lets us serve multi-tenant data safely from one model. Sisense saves us from building and maintaining our own charting and reporting stack, and customers can use self-service dashboards in our app, so we spend less time on one-off report requests. ElastiCube handles joins and aggregations fast, and we can automate user provisioning and dashboard deployment across environments. We can version dashboards and data models, promote them from dev to staging to prod through the API, and ship charts in a normal sprint without a separate BI team. Themes and plugins help keep the embedded UI consistent with our product. The docs and support team also helped us get the setup production-ready in a couple of weeks. Review collected by and hosted on G2.com.

The learning curve for ElastiCube modeling and the formula syntax is steep for new developers. Large cube builds can be slow and resource heavy, and the build logs don’t always make it clear how to debug failures. Some Compose SDK features lag behind the main dashboard UI, and pricing can get expensive as the user count grows. Getting the embedding setup and multi-tenant data security right also took some effort. Review collected by and hosted on G2.com.

Multi-tenant environments can be implemented to ensure client data is securely segregated within a single infrastructure. Overall I'd say the process is pretty straight forward. Once connected to our data sources we begin to get a better understanding of how to manage our data and create dashboards. There is an initial time investment in setting up the system and getting it configured but once we understand how it works it makes day-to-day tasks much easier. One of my favourite features of Sisense is integrating. We can connect to various data sources and bring our data together. The platform looks very modern and has good dashboard personalisation features. It is fairly easy to create visual reports, charts and dashboards. Review collected by and hosted on G2.com.

Technical knowledge or development resources needed to create complex data models, scripts and back-end configurations. Limited styling options without writing our own BloX. Navigation and styling can be a bit less intuitive in some areas. Pricing can be quite expensive for small organisations. Review collected by and hosted on G2.com.

I find Sisense useful for organizing, analyzing, and visualizing data in one place. Its user-friendly interface and interactive dashboards make it easier to work with complex information, navigate, and quickly find important insights. The data visualization and analytics tools help me understand data and make better decisions. Sisense saves me time and makes data analysis more efficient. I also find the initial setup fairly easy and straightforward, and the ability to integrate with other tools and data sources is useful. Review collected by and hosted on G2.com.

I find that some features could be more intuitive for beginners, who may need time to get familiar with the advanced features. Large dashboards could load faster, and I’d like better customization options and simpler navigation. Review collected by and hosted on G2.com.

Joining data from many sources without a long engineering project. Dashboards our frontline leaders actually use, not just analysts. Embedded analytics we can put in front of clients. And a support team that responds and knows the product.

It replaced manual reporting across our global sites. We've cut 100 hours per week of report building, sped up decisions on staffing and quality, and given clients direct visibility into their programs. Across a global footprint, that consistency has made a measurable difference.

We operate across 10 sites in three countries, with 4000 agents supporting clients in multiple verticals. Our data lives everywhere: the ACD, WFM, CRM, QA and billing. Sisense pulls all of it into one place. As a result, our site directors, client teams and executives are working from the same numbers at the same time. That alone has ended a lot of meetings that used to be arguments about whose report was right. Review collected by and hosted on G2.com.

There's a learning curve on data modeling for new admins. Plan for training time up front so you get full value early. Review collected by and hosted on G2.com.

From an operational side of things, the way the application is architected works well with our organization's setup for the most part. It uses similar technologies to what we're already using. Review collected by and hosted on G2.com.

Customer Support has been a mixed bag. Often it feels like there isn't common knowledge & understanding throughout the organization of issues, features, release timelines. Often documentation has been lacking specifics that we would find out later on support calls. Upgrading from one version to the next is tedious and usually we find ourselves discovering bugs and reporting them to Sisense, which makes me think their QA process isn't very thorough. We've also experienced churn of CSMs and TAMs, which makes it feel like we're always starting from scratch with the people we work with at Sisense. Review collected by and hosted on G2.com.

The ability to easily store and manage data in the Elasticube is one of Sisense's strongest features. The available integrations make data ingestion straightforward, and the Compose SDK provides a flexible and modern way to embed analytics into products. The support team has also been consistently responsive and helpful, making it easier to resolve issues and accelerate development. Review collected by and hosted on G2.com.

The UI experience could be improved, particularly when dashboards are embedded into products using iFrames, where performance can sometimes be less than optimal. While the AI capabilities show promise, the platform would benefit from broader support for AI models and deeper integrations with additional model providers to offer more flexibility and choice. Pricing should be kept optimal especially for self hosting customers. Review collected by and hosted on G2.com.

I appreciate the built-in DWH, with data security rules enforced through table relationships instead of having to apply them separately to each table. Sisense supports OEMs well, and with the Compose SDK toolkit, I can easily add things myself. It provides value for our customers and thus for us. Thanks to the multi-tenant setup, we can deploy it once and share it a hundred times, making it manageable. Review collected by and hosted on G2.com.

I find that Sisense sometimes lags in terms of speed. Users cannot assemble datasets themselves as in other tools; this is custom work for us, takes a lot of time, and requires consultant involvement. Not everything can or do we want to do. I would like users to be able to do this themselves, so they can do more on their own. We use Sisense self-hosted, so you need technical knowledge to install, maintain, and update it, as well as extensive Linux knowledge. Review collected by and hosted on G2.com.