Some of the available features are not that easy to use for not advanced users (for example, creating a registration form for my website). Also, as far as I know there is no mobile application available in iPhone nor android to use the service, which would be a real plus if available (for free, or premium users). The service seems stable, but I’d like to know better how robust it currently works (for example, time to send emails, response time to know a client opened an email, etc). Another aspect that could be improved is the advanced features (like for example, using personalized link in my custom online form - so far, I had to use their own form builder, which i had to adapt to my needs, but took me some time to do; meanwhile I already had an online form in my page ready to use, but it was a minor inconvenience). I’d also like to know the moosend plans for expansions (their development roadmap, or future features, or strategic plan for the next months or years). They could give a premium offer that evolves as the small business evolve, like one year with 50% discount (maybe this option was available, but I didn’t see it). I would also like to know if they have statistics about the service “up time” and “down time”, but I’m pretty confident their service is stable so far. One point I’d like to note is the inability to permanently delete emails from mailing lists - they can be inactivated, but never fully eliminated from the list, which is something in their design I don’t really understand, but it has no major impacts in the service, it’s just somewhat bizarre. The wysiwyg (what you see is what you get) features were designed for beginners or non advanced users, but in my case I am an advanced user in informatics, so I would like more freedom to use more advanced features that would allow me to have a higher degree of customization without the need to learn how to use a new interface (even though easy to use, can be sometimes a limiting interface). Review collected by and hosted on G2.com.