Technical help and customer service is spot on, amazing. The innovation and API within Moosend is something much needed in such a stale industry. Did I forget to mention customer service is superb thanks to people like Sarah who actually provide solutions in live chat? The pricing model is customer-friendly, scalable, and not prohibitive. The features, API, ease of use and technical service you get with Moosend is unparalleled in the email marketing space. The fact data scientists run this company means great things for future innovation. Also, for companies that are growing their subscriber base, or really focus on account-based marketing, you cannot go wrong with Moosend. I couldn't be happier and can't wait to create even more campaigns using the platform. Also, dare I say, Moosend actually listens to and responds to customer feedback, needs, and ideas For ABM or B2B marketing, Moosend is a GODSEND!
Campaign set up / workflow can be cumbersome. Universal campaign and time-based reporting is not yet live. (HOWEVER, I know improvements are being made now, not later....which is something I very much do LIKE!).
Moosend is improving, often and in ways that actually make sense! Just know that as of this review (October 2018), you're going to have to be patient for overall campaign performance metrics. However, the granular ones you DO get are better than the industry standard ones!
Email automation, responsive design, innovative solutions for B2B companies.