I like how simple Moosend is to use. The dashboard is easy to understand, and creating email campaigns doesn't feel complicated. I also like the ready-made templates and automation options because they can save time when sending emails to customers. Review collected by and hosted on G2.com.

One thing I would like to see improved is the email template customization. Some design options feel a bit limited, and it can take extra time to get the layout exactly how I want it. More flexible editing options would be helpful. Review collected by and hosted on G2.com.

I appreciate Moosend's intuitive campaign builder. The drag-and-drop editor allows our small retail team to create polished email layouts without any coding knowledge, and the pre-made industry-aligned templates dramatically reduce our design time. It's also straightforward to fine-tune audience segments, enabling us to tailor promotions to different buyer groups easily. This focus on user-friendly features is particularly valuable as our team has zero dedicated email developers, which means we can quickly assemble attractive retail newsletters without hiring outside designers. The segmentation tools help us differentiate between repeat buyers and one-time guests, allowing us to send exclusive discounts to loyal customers rather than sending identical offers to everyone, boosting our email conversion rates and preventing subscriber fatigue from irrelevant messaging. Review collected by and hosted on G2.com.

The built-in analytics dashboards lack deeper granularity for our retail use-case. We can't easily cross-reference email performance against our web-shop order data natively. Some automation trigger rules are also limited, and occasionally we run into minor formatting glitches when migrating custom-built email templates over from outside tools, forcing us to spend extra time fixing layout issues before sending campaigns live. Moosend’s analytics only show basic email-centric metrics, with no native way to map clicks directly to actual store purchases. We have to manually pull and match two separate datasets to measure true campaign ROI. We would love custom filtering to compare performance across subscriber segments, plus more flexible automation triggers tied to customer buying activity. Expanded automation logic would let us build more nuanced post-purchase follow-ups without needing third-party workarounds. Review collected by and hosted on G2.com.

Show lessI use Moosend to create and manage email campaigns for both my own brands and my clients, and it takes care of some of the biggest headaches in email marketing. What I like most is how simple and clean the platform is. The interface is intuitive, and the automation features are powerful enough to launch campaigns quickly without unnecessary complexity.

It strikes a great balance between ease of use and functionality. I can set up campaigns fast, automate key workflows, and let everything run without constantly second-guessing or overcomplicating things. It genuinely saves me time and removes a lot of friction from my process. Review collected by and hosted on G2.com.

The platform is strong but could benefit from more advanced design capabilities and deeper integrations. Review collected by and hosted on G2.com.

Moosend has been a game‑changer for me. I’m not a coder, and I don’t want to wrestle with complicated email tools — I just want to build clean automations, send professional campaigns, and keep everything organized. Moosend makes that possible without the usual frustration.

The interface is intuitive, the automation builder is visual and easy to follow, and I can create tags, segments, and multi‑step flows without touching a line of code. What used to take me hours in other platforms now takes minutes. The ability to duplicate automations, test quickly, and adjust on the fly has saved me an enormous amount of time.

I also appreciate how Moosend balances power with simplicity. It’s strong enough to run complex funnels, but still friendly for non‑technical users. Landing pages, forms, and email templates all work together smoothly, and the reporting gives me exactly what I need without overwhelming me.

Overall, Moosend has made my email marketing faster, clearer, and far less stressful. If you want a platform that’s easy to learn, efficient to use, and genuinely supportive for non‑coders, Moosend is an excellent choice. Review collected by and hosted on G2.com.

There are two areas where I’d love to see improvement. Some of the “Create” or “Create New” buttons are placed in odd spots — sometimes way at the bottom of a long page or tucked up in a corner where you wouldn’t expect them. It breaks the flow a bit when you’re trying to work quickly. I’ve also noticed that certain global settings don’t always stick, so I occasionally have to re‑set preferences I thought were already saved. Review collected by and hosted on G2.com.

I like that I can create as many audience lists as I want for different emails, and then get reports showing who opened the emails and who engaged with them. Review collected by and hosted on G2.com.

They don’t offer many options for email templates, and it’s hard to customize them to look exactly the way I want. Review collected by and hosted on G2.com.

The best thing I love about Moosend is the team behind the tool that is constantly in tune with the needs and challenges of the present-day. They always seek to make their tool rise to the occasion always! Review collected by and hosted on G2.com.

Honestly, there’s nothing I don’t like about the tool! It is constantly innovating and if there’s anything one might not like, the team is always ready to listen and implement if that idea makes sense. Review collected by and hosted on G2.com.

This platform is very easy to navigate, like all new things I had to 'learn' how to get to where I wanted to get to which I always struggle with as I am not the most teckie person on the planet. I only use it for basic bulk emailing, & no selling etc so was very nervous in the beginning. But the customer support was there throughout & helped immensley, even though a lot of what they wrote looked like another language! so therefore if little 'ol me can do it anyone can- Highly recommend Moosend for people like me. Review collected by and hosted on G2.com.

having to always go into the settings when I am in 'Editor' to make sure I change background to WHITE & not transparent. Review collected by and hosted on G2.com.

The best thing about this platform is it helps us to keep email marketing very simple why it also offers strong automation features this platform also support email campaigns newsletter segmentation personalization landing pages subscription forms AI writing support and even marketing automation workflows just platform overall it makes very useful for our team who wants more than just basic email sending but do not want a very complicated enterprise they workflow builder is one of the strongest part because it helps us to automate repetitive marketing task like emails caught close and other user behaviour based communication. Review collected by and hosted on G2.com.

This platform is very strong for email marketing and automation but it's not that much helpful for companies when they want to go full on advanced for all in one CRM even sales pipeline management or complex Omni channel customer engagement this platform mainly focus on email marketing and automation landing page forms and other related campaigning tools software another big limitation is there advanced need searches transactional emails account manager support and enterprise level recruitment all these are mostly hidden under larger plants show their feature ecosystem should be polished and expanded. Review collected by and hosted on G2.com.

I moved to Moosend from another provider. Moosend had these wonderful aspects:

1) Immediate chat with a human being

2) All the features I needed they had and helped me migrate to them

3) Response time of the site was good. I send a campaign or import members and immediately I get a confirmation of their completion

4) Price was less than the other provider and provided more features

5) Well provided YouTube help files Review collected by and hosted on G2.com.

I cannot think of anything now. All I needed was provided by MOOSEND agents. Review collected by and hosted on G2.com.

It's a simple, intuitive, yet powerful email system priced correctly. When I've need support, the support has been responsive, and I didn't seem to have any issues with deliverability. Review collected by and hosted on G2.com.

Nothing. My ticketing system added an integrated solution, so I switched out of convenience. Review collected by and hosted on G2.com.