--- title: SurveyMonkey Reviews meta_title: 'SurveyMonkey Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 23901 reviews by the users' company size, role or industry to find out how SurveyMonkey works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 23901 scale: '5' date_modified: '2026-08-13' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # SurveyMonkey Reviews **Vendor:** SurveyMonkey **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.4/5.0 **Total Reviews:** 23,901 ## About SurveyMonkey SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at http://surveymonkey.com. ## SurveyMonkey Pros & Cons **What users like:** - Users value the **ease of use** of SurveyMonkey, finding it simple and quick to create surveys effortlessly. (375 reviews) - Users love the **ease of creation** with SurveyMonkey, allowing quick and intuitive survey building without technical skills. (171 reviews) - Users find SurveyMonkey's **intuitive design** makes creating surveys straightforward and user-friendly, enhancing their experience. (120 reviews) - Users value the **simplicity of SurveyMonkey** , appreciating its ease of creating and analyzing surveys without technical skills. (113 reviews) - Users find SurveyMonkey **easy to use** , appreciating its free basic features and effective feedback collection. (96 reviews) - Users appreciate the **easy setup** of SurveyMonkey, allowing for a seamless account creation experience with Gmail. (88 reviews) - Users love the **handy pre-built templates** of SurveyMonkey, which simplify survey design and enhance analysis efficiency. (88 reviews) - Features (86 reviews) - Efficiency (82 reviews) - Customer Support (73 reviews) **What users dislike:** - Users find **SurveyMonkey to be expensive** , especially when seeking customization and more robust features beyond the basics. (116 reviews) - Users find the **limitations in the free plan** restrictive, hindering value and necessitating an upgrade for advanced features. (91 reviews) - Users find **survey issues** with outdated workflows and limited customization options that hinder the overall experience. (79 reviews) - Users find the **limited features** in SurveyMonkey's free and lower-tier plans restrict their ability to gain insights. (70 reviews) - Users feel the **limited customization options** in SurveyMonkey restrict their ability to create effective surveys. (62 reviews) - Restrictions (46 reviews) - Users are disappointed by the **missing features** in SurveyMonkey, limiting customization and accessibility for their surveys. (37 reviews) - Limited Questions (35 reviews) - Users feel the **limited options** in SurveyMonkey restrict their survey designs and response visibility significantly. (33 reviews) - Not Intuitive (33 reviews) ## SurveyMonkey Reviews ### 1. Simple, User-Friendly Surveys with Clear Results **Rating:** 4.5/5.0 stars **Reviewed by:** DEEPAK M. | Information Technology Specialist, Mechanical or Industrial Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about SurveyMonkey?** What I like best about SurveyMonkey is how simple and user-friendly it is. It makes it easy to create professional-looking surveys, customise questions, and share them with others without needing any technical knowledge. The results are also presented clearly, which makes it convenient to understand responses and gather useful feedback quickly. **What do you dislike about SurveyMonkey?** dislike about SurveyMonkey is that some useful features are only available in the paid plans, which can feel limiting for occasional users. The free version also has restrictions on the number of questions and responses, and the interface can sometimes feel a little overwhelming when working with more advanced survey options. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps me collect feedback in an organised and efficient way without having to manage responses manually. It makes it easy to create surveys, reach multiple people, and analyse the results in one place. This saves me time, helps me understand people’s opinions more clearly, and allows me to make better decisions based on real feedback. ### 2. User-Friendly with Strong Analytics, Some Licensing Frustrations **Rating:** 4.5/5.0 stars **Reviewed by:** Ramin E. | Team Lead Marketing Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2026 **What do you like best about SurveyMonkey?** I use SurveyMonkey to conduct NPS studies for customer satisfaction, and it records this in a systematic way. I like how the platform displays results in bar charts, making it visually appealing. I've been using it since 2018, and it was my first tool of choice. Designing surveys with SurveyMonkey is something I enjoy, especially because the platform handles the mathematics of counting averages and presents the data in a good visual format. Setting up SurveyMonkey was easy, and I find it quite user-friendly. **What do you dislike about SurveyMonkey?** I don't like the fact that if I have more than one laptop, the license is linked so strongly to one end user device. I mean, I have several end user devices when at work—one in my home office—and I would want to just have my user account as a committed account and not have to go through registering devices over and over again. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps me conduct customer satisfaction surveys effectively, displaying results in a systematic way with visually appealing bar charts, and it calculates averages for me. ### 3. An Excellent Tool for Training Feedback and Continuous Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** JoJo T. | Senior Technical Trainer-BP, Automotive, Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** What I like best about SurveyMonkey is its ease of use and flexibility. It allows us to quickly create professional surveys, gather feedback efficiently, and analyze responses through clear reporting and dashboards. The platform makes it easy to understand participant feedback, identify trends, and make data-driven improvements to our training programs. I also appreciate the types and customization options available to create engaging and effective surveys. **What do you dislike about SurveyMonkey?** For training feedback surveys, I occasionally find that deeper reporting and customization features require higher subscription levels. It would also be helpful if some advanced survey logic and reporting functions were more intuitive for first-time users. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps us solve the challenge of collecting, organizing, and analyzing feedback from training participants efficiently. Previously, gathering feedback could be time-consuming and inconsistent. With SurveyMonkey, we can quickly distribute surveys, monitor response rates, and gain actionable insights through reporting and analytics. This allows us to identify areas for improvement, measure training effectiveness, and make data-driven decisions that enhance the learning experience for our technicians and stakeholders. ### 4. Flexible, Easy-to-Use Surveys with Strong Analytics and Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine M. | Technical Glue, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** I really like how flexible SurveyMonkey is. It offers a lot of options, and I appreciate how straightforward they are to understand and use. The drag-and-drop builder and quick-build features are excellent, and I like that I don’t have to worry about anything getting overly technical—everything just works. The analytics are also very helpful, especially because I can review the results and make adjustments based on what they show. My team also felt that SurveyMonkey gave us the best value for the money, with a strong mix of services and features for the price, and it scales well for our small team. From a performance standpoint, we were very satisfied and didn’t run into issues at any point. Our users and respondents also didn’t experience any performance problems. We used the Slack integration to send relevant responses directly to stakeholders, and the setup was super easy and didn’t require any technical assistance. The guides, documentation, and support from SurveyMonkey were great as well, and they made sure we didn’t have any lingering questions or confusion. **What do you dislike about SurveyMonkey?** I didn’t directly dislike anything. That said, I did find some of the tabs—and where to locate certain features, options, and toggles—a bit confusing and not very intuitive. **What problems is SurveyMonkey solving and how is that benefiting you?** We use SurveyMonkey to better understand our users’ perceptions of our programs and products. It gives us a solid estimate of overall sentiment. I was especially impressed by the AI feature that provides a sentiment score for open-text responses. In my experience, it’s generally accurate, with only a few scores that were clearly off. ### 5. Straightforward, Budget-Friendly Surveys with Flexible Question Types **Rating:** 5.0/5.0 stars **Reviewed by:** Claire R. | Communications Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** Survey Monkey is very straightfoward to use during the building phase. I send surveys every month and it's easy to duplicate my existing survey and amend it using a variety of item types. I've used platforms like Qualtrics before and they're needlessly confusing and more survey engine power than we need. SurveyMonkey is perfect for our small company to send professional surveys with diverse item types on our budget. **What do you dislike about SurveyMonkey?** While I like the in-site user analysis experience, including that it shows both tables and charts of the same item, I find the exports to be very cluttered and hard to manipulate. It could be because of the item types I use, but I can't just export and then circulate the sheet. It always needs considerable refining to make it understandable. I find Google forms exports to be much clearer and more ready-to-share. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps us send a high volume of surveys while keeping subscription costs affordable. ### 6. Helps me get useful feedback without the faff **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew S. | Marketing Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about SurveyMonkey?** I like best that SurveyMonkey makes it simple to build surveys quickly and get clear results without a lot of extra work. The templates and AI features save time, and the reporting tools make it easy to turn responses into something useful. **What do you dislike about SurveyMonkey?** I dislike that SurveyMonkey’s pricing and feature limits can feel restrictive, especially when you move beyond very simple surveys. Many of the options you naturally expect to use, like certain question types, higher response limits, or exporting data, sit behind higher‑tier plans, which can be frustrating when you are just trying to run straightforward internal or community surveys. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey is helping us solve the challenge of gathering structured feedback from staff, partners, and our wider community in a consistent way. Instead of juggling ad‑hoc forms, emails, and spreadsheets, we can build surveys in minutes using templates and AI suggestions, then share them via links or email. This has significantly reduced the time it takes to launch a survey and collect responses, and the built‑in reporting makes it easy to spot trends and share clear summaries with stakeholders. Overall, it’s made our feedback and evaluation process more efficient, more consistent, and much easier to scale across different projects and campaigns. ### 7. Reporting and Data Export **Rating:** 5.0/5.0 stars **Reviewed by:** Connie V. | Development Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about SurveyMonkey?** Very easy to navigate through the options and create surveys from scratch, or copy and paste. One of the best features for me is that I can share a survey with co workers. Exporting data is also important to me. **What do you dislike about SurveyMonkey?** I’d like the export function to include more options. Right now, I have to delete blank columns and rows after exporting. I can live with removing blank rows, but blank columns that aren’t part of the survey shouldn’t be exported into the spreadsheet in the first place. I’m hoping there’s an option available—something like a setting or a button—that would automatically eliminate these empty columns (and ideally the blank rows as well). I export a large amount of data in the spring, and I ended up creating a separate spreadsheet that imports the export, then sorts it and removes the unwanted columns and rows with the push of a button, just so I’m not repeating the same steps thousands of times. **What problems is SurveyMonkey solving and how is that benefiting you?** N/A ### 8. Fast, Reliable, and Feature-Rich Survey Creation with SurveyMonkey **Rating:** 4.5/5.0 stars **Reviewed by:** Vannaro D. | Analyste des politiques junior, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about SurveyMonkey?** I really enjoy using SurveyMonkey because it’s fast, reliable, and easy to use. It provides a wide range of powerful features at a reasonable price, which makes it straightforward to create surveys, distribute them, and analyze the results. I also appreciate how seamlessly it integrates with other tools and platforms, helping me streamline my workflow and stay productive. SurveyMonkey’s smart features, such as automated survey distribution, response collection, and built-in analytics, help save time and simplify data gathering. However, I found that some automation and customization options are limited compared to other platforms. While the reporting tools are useful, creating more complex surveys or visually engaging experiences can require additional effort and manual work. SurveyMonkey’s smart features, such as automated survey distribution, response collection, and built-in analytics, help save time and simplify data gathering. However, I found that some automation and customization options are limited compared to other platforms. While the reporting tools are useful, creating more complex surveys or visually engaging experiences can require additional effort and manual work. **What do you dislike about SurveyMonkey?** While SurveyMonkey provides solid survey capabilities, I’ve found it falls short when it comes to advanced customization and flexibility in visual design. When I try to create more sophisticated or strongly branded surveys, the available options can feel limiting. On top of that, the survey-building process sometimes comes across as time-consuming and a bit cumbersome. A more versatile interface, along with greater freedom in design and layout, would go a long way toward improving the overall user experience. **What problems is SurveyMonkey solving and how is that benefiting you?** N/a ### 9. Easy-to-Navigate UI with Powerful Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Danielle A. | Scholarship Coordinator & Youth Strategies Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about SurveyMonkey?** The UI is so easy to navigate through. We have utilized SurveyMonkey for both surveys and event registration when we needed to put a cap on the number of attendees. The customization is great and I like that we can upload things that are needed for multiple surveys versus having to individually set things up each time. **What do you dislike about SurveyMonkey?** I wish I could duplicate settings when duplicating a survey. I love the fact that I can make so many customizations to my surveys but dislike that I can't duplicate the settings. I had to set up 12 surveys that had the same settings with the exception of a few words within the survey, the date, and the number of replies. Instead of being able to just change those things, I had to completely set up the settings again for each one, which was very time consuming. **What problems is SurveyMonkey solving and how is that benefiting you?** We are able to put a limit on our event attendance - something that we have not been able to find for a good price. It has met the needs that we needed just because we thought outside of the box! ### 10. The only way to survey **Rating:** 5.0/5.0 stars **Reviewed by:** Raven B. | Communications Coordinator, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about SurveyMonkey?** I like the updated reporting features and how easy they make it to export and analyze survey results. The platform feels more streamlined and user-friendly than before, making it quicker to find the information I need. I also appreciate how the reports are presented in a clear, organized format, which makes it easier to identify trends and share results with others. **What do you dislike about SurveyMonkey?** It would be helpful to have more reporting customization options, especially when filtering, grouping, and formatting data for different audiences. Making the data analysis tools even more intuitive and adding greater flexibility when exporting reports would further improve the overall user experience. **What problems is SurveyMonkey solving and how is that benefiting you?** At this time, I haven't experienced any significant problems with SurveyMonkey. It provides an efficient way to collect, organize, and analyze survey responses, making it easier to gather feedback and identify trends. The reporting tools also help save time when reviewing results and sharing insights with others. ### 11. Stable, Reliable, and Competitive **Rating:** 5.0/5.0 stars **Reviewed by:** Andre F. | Faculty, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** I use SurveyMonkey for scientific research, especially in collecting large amounts of data. I like its stability; I have never been caught off guard by updates or bugs throughout my years of use. The reliability is great, as I can store various data on the platform without worrying about loss or distortion. The price is competitive in Brazil, which I consider a great benefit. Additionally, the initial setup of SurveyMonkey is simple and intuitive. I decided to switch to SurveyMonkey because I found the platform lighter, faster, and with the best cost-benefit after trying other options. **What do you dislike about SurveyMonkey?** I find it difficult to further alter the design of how questionnaires are presented on different devices. I frequently use collections on mobile phones, and for some older models, which are common in Brazil, the screen adjustment becomes very small or does not facilitate interaction. It could be easier if we had alternatives for scaling adjustments for different screens and resolutions. This also impacts older and slower phones, which would help us think of alternatives. **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey to expand the reach and facilitate the creation and administration of surveys, especially in the collection of large amounts of scientific data. ### 12. Easy to Use for Everyone, with Powerful Tools and Resources **Rating:** 5.0/5.0 stars **Reviewed by:** Tanner H. | Construction Laborer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about SurveyMonkey?** It is easy to use without having to be a statistician or engineer to use the software. There are plenty of in depths tools and resources available to those who want to use additional features, reports, etc. but it can easily be used by just about everyone to gather helpful data for your company. **What do you dislike about SurveyMonkey?** It can be hard to understand the benefits / downsides of the different account types when it comes to pricing opportunities. Some of the "level ups" don't seem to provide what I would want / expect out of a higher plan or subscription. This may be specific to our company however because we currently use Survey Monkey in a very specific way and are not utilizing every possibility of the services just due to what we need the most. **What problems is SurveyMonkey solving and how is that benefiting you?** Gathering employee insight and input in a simple to facilitate process that helps us determine how to lead and make changes based on the feedback we receive. It helps cut through the rumor mill and provide real, honest and timely feedback to initiatives, trainings, potential changes in the organization and so much more. ### 13. Simple UI, Helpful Support, and Smart AI Insights for Customer Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Hitesh K. | Senior Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about SurveyMonkey?** Survey monkey has helped us in getting feedback from our customers as well as partners. The User interface is simple to use without requiring much research on the website. We have rarely faced any performance issues across the timezone while navigating actions through the site. The pricing provided for licensing is moderate considering the options available. Simple integration with MS teams & Outlook has made execution easier for us. The support chat has always been helpful in timely resolution of issues. The latest AI features have helped in providing trends & anomalies in survey responses. **What do you dislike about SurveyMonkey?** They do not allow multi devices usage for a single ID, you have to delete the login from one system before using in another. This creates problems when switching to devices. Suggestion would be to allow users to use on multiple devices, however not at the same **What problems is SurveyMonkey solving and how is that benefiting you?** Survey monkey is able to analyze the responses from the customers, provide summary on key findings & follow up with customers where responses are not received. Earlier we had to manually follow up with the Customers. This has saved time in manually identifying where responses are not received ### 14. Effortless Feedback Collection and Insightful Analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Kayla L. | Clinical Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** I use SurveyMonkey to create surveys and collect feedback for work, and it has made the entire process much more efficient. The platform is very intuitive, so creating surveys is quick, even for more detailed projects. The setup was straightforward, and I was able to start building surveys with very little learning curve. The feature I find most valuable is **Analyze Results**. Instead of exporting data and spending time organizing responses in spreadsheets, SurveyMonkey automatically presents the results in an easy-to-read format with charts and trends. This makes it much faster to identify patterns, summarize feedback, and share insights with my team. It has significantly reduced the amount of manual work I used to do after every survey. Navigation throughout the platform is simple, and I can easily find the tools I need without wasting time searching through menus. An unexpected benefit has been how much time it saves when reviewing large numbers of responses, allowing me to focus more on acting on the feedback rather than organizing it. Before SurveyMonkey, we used Microsoft Forms to create surveys. While it worked for basic surveys, SurveyMonkey has made both survey creation and data analysis much more efficient. Overall, it's been the best survey platform I've used, and it has noticeably improved my workflow. **What do you dislike about SurveyMonkey?** Overall, I've had a great experience with SurveyMonkey and haven't run into many issues. If I could improve anything, it would be the pricing and plan options. Some of the more advanced analysis features would be helpful to have included in the lower-priced plans, especially for users who rely on reporting but don't need every premium feature. I also found the subscription options a little confusing. I had trouble finding the monthly plan and ended up purchasing the annual subscription instead. Making the different billing options more visible during the checkout process would make it easier for customers to choose the plan that best fits their needs. Other than that, I've found the platform easy to use, reliable, and straightforward. The onboarding process was simple, the interface is intuitive, and I've had a very positive experience overall. **What problems is SurveyMonkey solving and how is that benefiting you?** Before using SurveyMonkey, we relied on Microsoft Forms to create surveys and then manually organized the responses to identify trends. While it worked for basic surveys, reviewing the data and creating meaningful reports took much more time than we wanted. Since switching to SurveyMonkey, our workflow has become much more efficient. The interface is clean and intuitive, so creating surveys and navigating the platform is straightforward, even for new users. The onboarding process was simple, and I was able to start building surveys almost immediately without much of a learning curve. The **Analyze Results** feature has provided the most value. It automatically organizes responses into charts and summaries, making it easy to identify trends without manually sorting data in spreadsheets. The reporting tools have saved me time and helped me make decisions faster. Performance has been reliable, and I haven't experienced any issues with creating surveys, collecting responses, or accessing results. While I haven't needed many integrations, SurveyMonkey has worked well within our existing workflow without creating extra steps. From a pricing perspective, the time saved on survey analysis has made the investment worthwhile. My only suggestion would be to include more reporting and analysis features in the lower-priced plans and make the monthly subscription option easier to find during checkout. I haven't needed to contact customer support because the platform has been easy to use from the beginning. While I don't regularly use the AI features, the built-in analysis tools provide helpful insights that reduce the amount of manual work needed to interpret survey results. Overall, SurveyMonkey has made collecting feedback and analyzing data much faster and more efficient than the tools we used previously. ### 15. Robus Templates, Easy Sharing, Real Results - SurveyMonkey Powers Our Product Decisions **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica B. | Director of Product Management, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** SurveyMonkey is very intuitive and easy to use. You do not have to be an expert at writing survey questions SuveyMonkey allows you to start with an idea, template for users can build the survey's from scratch leveraging a templatized question. There are hundreds of templates to chose from broken down by different focus areas. I also am loving starting from an idea. I can type in my thoughts and the tool will create a survey that I can edit based on my ideas! The tool is easy to integrate with other platforms, I work for an ed tech company and use it for NPS survey in our LMS (BenchPrep, Thought Industries) to rate user experience and impact of our courses and content. We also use the tool for market research and customer feedback. The platform is robust and provides several output options that are easily shareable so I can always quickly run an analysis and share it in multiple formats with my stakeholders. Pricing is reasonable, we have a company instance with several users across various teams and it is easy to share surveys with other teams so you are not reinventing the wheel. The tool is so easy I have not had to leverage onboarding or support, it always works and easy to navigate. **What do you dislike about SurveyMonkey?** The main thing that would make this more self-serve is a knowledge base. There are so many features and so much functionality that having easily searchable topics based on common questions and/or specific features would really help. It could optimize usage and impact, and it would improve the overall experience and onboarding by letting users educate themselves on the available features and functionalities. Much more seamless. With our LMS we have the ability to access the knowledge base and search on topics and then self help articles with instructions are served up. This minimizes the need to go direct for support. That is the only feature I can think of that would make this platform even better. **What problems is SurveyMonkey solving and how is that benefiting you?** The platform helps us measure the impact and satisfaction of our products. It would be too difficult to reach out to customers directly without a tool like this. SurveyMonkey makes it possible for our company to quickly measure and understand market and customer feedback, so we can ensure we’re delivering products and education that are impactful and valued in the market. It also helps us collect very detailed feedback, which we use to refine our products, identify what may be missing, and understand what gaps we still need to fill in the market. ### 16. Highly Customizable Surveys with Strong Branding, Tracking, Reporting, and Payment Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Aleth R. | Vice President, Cincinnati Chapter of Development Network, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** Customization in the form fields, ability to use branding requirements of my organization, variety of ways to send and track responses, reporting features, integration with online payment of survey recipient. **What do you dislike about SurveyMonkey?** A missing feature is the ability to automatically remove a list or bullet option once the maximum number of responses for that option has been reached. For example, if there is a max of 12 registrations for a specific speaker panel, the 13th (and later) respondent should no longer see that speaker panel as an option to select. Also, the inability to allow payment for different cost options is less than satisfactory. For example, respondents must $10 for an S-XL shirt size and $15 for 2XL+. I am unable to identify how to configure Stripe and Surveymonkey to charge two different costs. **What problems is SurveyMonkey solving and how is that benefiting you?** I use this tool to track RSVPs, capture volunteer interest for specific opportunities and dates, and gather feedback on event experiences. I also use the built-in AI features to summarize survey results, which makes it easier to review responses and understand the overall takeaways. The ability to retract all response data and use it to reach my business objectives is also valuable. ### 17. Simple, intuitive tool that gets the job done **Rating:** 4.5/5.0 stars **Reviewed by:** Ali A. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2025 **What do you like best about SurveyMonkey?** I like how easy it is to preview surveys across different devices before sending them. The response summaries and charts are also clear, which makes it faster to understand the results without manually organizing the data. I also appreciate the collaboration features, since they make reviewing and editing surveys with others more convenient. **What do you dislike about SurveyMonkey?** SurveyMonkey could make more customization and survey-logic features available on lower-priced plans. It would also be helpful to have clearer explanations of which features require an upgrade before building the survey. More flexible report formatting, easier data exporting, and fewer limitations on responses would make the platform more useful for individuals and small teams. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps me gather feedback from clients/students and team members quickly and efficiently. Before using it, collecting opinions was slow and unstructured, but now we can easily create standardized surveys and analyze responses in one place. It’s been particularly helpful for measuring customer satisfaction, improving internal processes, and making data-informed decisions without needing a full analytics team. ### 18. Intuitive Form Builder with Templates That Save Hours Every Week **Rating:** 5.0/5.0 stars **Reviewed by:** Sachitanand R. | Manager - Product Ops, Media Production, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about SurveyMonkey?** What I like best is how intuitive the form builder is. Instead of spending hours configuring logic, the drag-and-drop interface and pre-built templates save me hours each week when launching new customer feedback campaigns. The UI is clean, and the performance is incredibly reliable - even when handling surveys with complex conditional branching, it loads instantly for respondents without lagging. **What do you dislike about SurveyMonkey?** What I find most frustrating is how aggressively certain basic features are locked behind higher-tier enterprise pricing plans. For instance, advanced skip logic or exporting data into specific formats often requires a costly upgrade. For smaller teams, this significantly lowers the overall ROI, as we either have to manually work around the limitations or pay for an entire bundle of features we don’t actually need. Allowing more granular, add-on feature pricing would be a massive improvement. **What problems is SurveyMonkey solving and how is that benefiting you?** Before using the platform, collecting and analyzing customer feedback was a disjointed process involving manual forms and messy spreadsheets. We struggled with slow response turnarounds and scattered data, but now we can launch beautifully designed, logic-based surveys in minutes and view real-time aggregated metrics. This has resulted in a 40% reduction in the time our team spends on data collection, allowing us to implement user feedback much faster. ### 19. Excellent tool to gather feedback, identify challenges and improve performance! **Rating:** 5.0/5.0 stars **Reviewed by:** Colleen M. | Capacity Building Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** I love that SurveyMonkey allows for anonymous feedback to be collected in a consistent and structured way. It is user-friendly, it looks professional, and has robust features. The ability to apply logic to the way questions are asked and to explore results with data fragmentation is super helpful. We can look for differences in experience based on demographics or position, for example. **What do you dislike about SurveyMonkey?** The team features are sometimes challenging if you want to use SurveyMonkey from a variety of hardware. I'm sure this is to prevent folks from sharing logins, but it can become a challenge if you want to check results from a phone, ipad and computer. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps identify challenges and areas for improvement in learning experiences and organizational capacity. That benefits our organization and the work that we do to support mission-driven organizations in our communities. ### 20. Easy Survey Creation with Powerful AI, Question Banks, and Detailed Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony P. | Chief Program and Innovation Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2026 **What do you like best about SurveyMonkey?** It is very easy to create surveys, and they have a lot of great tools to help craft strong questions. The question banks that you can draw from are very helpful, and the AI assistant can cut down the time it takes to create a survey. I also appreciate the analytics- they are detailed and help draw conclusions from the data. The pricing is reasonable, and they offer not-for-profit discounts, which is much appreciated. **What do you dislike about SurveyMonkey?** Not a dislike, but a suggestion- perhaps integrating the ability to compare the survey answers from your organization to national benchmarks would be helpful. **What problems is SurveyMonkey solving and how is that benefiting you?** Before using Survey Monkey, we relied on Google Forms or Microsoft Forms. They were fine for capturing data, but they didn’t offer sample questions, and their analytics tools weren’t nearly as robust. ### 21. Excellent Option for Surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge S. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2021 **What do you like best about SurveyMonkey?** It has remained a consistently easy software to use and leverage as business needs arise. Super easy to quickly create new surveys or analyze existing results. **What do you dislike about SurveyMonkey?** More economical options for licensing would be welcome! **Recommendations to others considering SurveyMonkey:** I would definitely seriously consider surveymonkey if you are in the market for an easy, cost effective survey software because it is reasonably priced for the features you get and it is so easy to implement into most business operations. **What problems is SurveyMonkey solving and how is that benefiting you?** This product gave us a quick and easy way to begin collecting valuable data from our customers and then we started using it for our employees as well. It was very easy to use once you got the hang of it and super quick to implement with very litte training time. The end users like how simple it is to use and answer the surveys. ### 22. Benchmark Comparisons and Flexible Survey Sharing That Drive More Responses **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel C. | Digital Assets Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2026 **What do you like best about SurveyMonkey?** The benchmark comparison feature is what I use the most, it shows how our scores stack up against similar orgs instead of a number with no context. Sending the survey by email, QR code and website embed also caught way more responses than email alone used to. **What do you dislike about SurveyMonkey?** Exporting cross tab data into a format finance could use took more effort than expected, ended up rebuilding tables manually anyway. **What problems is SurveyMonkey solving and how is that benefiting you?** Before this, feedback sat in a spreadsheet nobody trusted since there was no way to know if a score was actually good. Benchmarking fixed that and the multi-channel surveys caught people we used to miss completely. Export formatting's still a minor pain, but the data's been way more useful overall. ### 23. Reliable tool for collecting feedback and insights **Rating:** 5.0/5.0 stars **Reviewed by:** Koketso R. | Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2026 **What do you like best about SurveyMonkey?** What I like best about SurveyMonkey is how easy it makes it to create and send surveys. The templates are helpful, the interface is user-friendly, and I can quickly collect and analyze responses. It saves time and makes gathering feedback very efficient. **What do you dislike about SurveyMonkey?** One thing I dislike about SurveyMonkey is that some of the more advanced features and reporting tools are locked behind higher-tier plans. The free plan is quite limited. Also, customizing the design and branding can be a bit restrictive unless you upgrade. Overall it works well, but the pricing can feel steep for small teams. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey is helping us solve the problem of collecting and analyzing customer and employee feedback quickly. It makes it easy to create surveys, distribute them, and get actionable insights without needing technical skills. This has helped us make better decisions, improve our services, and track satisfaction over time with much less manual work. ### 24. Templates and integration with Outlook that really make work easier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2026 **What do you like best about SurveyMonkey?** The templates and integrations with Outlook through its plug-in for Outlook for Windows and for macOS. It is easy to implement through Office365 and the user experience is straightforward. **What do you dislike about SurveyMonkey?** The integration with Exchange online and with dynamic user groups is not well resolved. In particular, the integration via API with Exchange should improve: it would be preferable to evolve towards SSO with Enterprise Applications and stop relying on EWS. User and group synchronization does not allow for real-time updates, and for certain deployments, one cannot rely on the groups generated in the ContactMonkey environment; it is much better to rely on the dynamic groups of Exchange. The support team is very good and they are dedicated to solving problems, but they encounter technical incompatibilities that they cannot resolve due to the product's architecture and its limitations. **What problems is SurveyMonkey solving and how is that benefiting you?** It is solving the layout and homogenization of corporate information dispatches to all users through templates that provide a unified and corporate image. It has simplified the creation of emails in HTML 5.0 to allow the same design on all company devices: iPhone, iPad, Surface, Lenovo laptops, desktops, etc. ### 25. Streamlined Surveys Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Emily L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2026 **What do you like best about SurveyMonkey?** I like that SurveyMonkey is user-friendly and offers helpful tips on writing good questions and email formats. Its email feature is easy to use and helps us understand what we're doing right. The platform allows us to build custom forms with templates and analyze them without spending too much time. The integration with our CRM helps improve customer feedback collection, making the workflow faster. I also love that it's free and very easy to set up. **What do you dislike about SurveyMonkey?** I find that sometimes there have been a few loading issues and some fluke glitches, but they were resolved in a matter of a day. We also feel that the free features don't include everything we need, so you will need to get the paid version. Sometimes, it can be a little bit slow if there's hundreds of emails. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps build custom forms with templates, offers good tips for writing questions, analyzes the data, and measures customer feedback and employee engagement. It's user-friendly and integrates with our CRM, speeding up our workflow. ### 26. Fast Idea-to-Live Surveys with Smart Logic Branching **Rating:** 4.5/5.0 stars **Reviewed by:** Felipe C. | Lead Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about SurveyMonkey?** What stands out most is how fast you can go from idea to live survey. The logic branching feature is genuinely useful, I can route respondents to different questions based on their answers, which keeps surveys short and relevant instead of making everyone answer everything. The response dashboard is also clean enough that I don't need to export to Excel just to get a basic read on the data. **What do you dislike about SurveyMonkey?** The feature tier structure is probably my biggest pain point. Some fairly basic functionality, like removing the SurveyMonkey branding or accessing more detailed response data, sits behind higher-paid plans, which makes it hard to justify for occasional use. It would feel more fair if the free and entry-level tiers were a bit more generous, especially for smaller teams or individual users. **What problems is SurveyMonkey solving and how is that benefiting you?** The main problem it solves for me is getting structured feedback from a group without the chaos of email threads or informal back and forth. When I need a quick pulse check or want to gather input before a meeting, I can put something together in a few minutes and have responses coming in the same day. The biggest benefit is that it removes the friction of chasing people down, a clean survey link gets more responses than a follow-up email asking the same questions. It's not a complex tool for me, but it reliably does what I need without getting in the way. ### 27. User-Friendly Surveys with Powerful AI Integration **Rating:** 4.5/5.0 stars **Reviewed by:** YULAN Y. | Global Ambassador, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about SurveyMonkey?** I like the very interactive UI/UX of SurveyMonkey. It's easy to build up questions and options. I also really love the integration with AI, which makes it much easier to handle setting up the service questions for beneficiaries. Other survey platforms don't give the same ease to the developer of the questions. The AI integration can automatically choose formats like MCQs or review types, making the survey process easier for everyone. **What do you dislike about SurveyMonkey?** The website itself is very vague for understanding and not user-friendly, especially for beginners. It should be more beginner-friendly, similar to Google Forms, so that users can easily understand and use the features. The initial setup of SurveyMonkey was not very easy, and although we became familiar with the features over time, it was challenging initially, and they should work on improving this. **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey because it makes surveys interactive and efficient. It simplifies setting up survey questions with an interactive UI/UX and AI integration, making it easier for us and more accessible for respondents. ### 28. User-Friendly Surveys with Intelligent Analytics That Save Time **Rating:** 4.5/5.0 stars **Reviewed by:** Isha s. | Infrastructure Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2026 **What do you like best about SurveyMonkey?** The best part of SurveyMonkey is its combination of user-friendly survey design and intelligent analytics. Creating surveys takes only a few minutes, and the built-in reporting tools make it easy to identify trends and insights. It helps us gather quality feedback at scale while saving significant time on analysis **What do you dislike about SurveyMonkey?** One area for improvement is the pricing structure, as some advanced features and reporting capabilities are only available in higher-tier plans. While the platform is easy to use, organizations with more complex survey requirements may find certain customization options somewhat limited **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps us solve the challenge of collecting structured feedback from employees, customers, and stakeholders in a consistent and scalable way. Before using it, gathering feedback through emails and spreadsheets was time-consuming and difficult to analyze. SurveyMonkey centralizes the process by making it easy to create surveys, distribute them, and analyze responses in real time. As a result, we can make faster, data-driven decisions, improve stakeholder engagement, and reduce the administrative effort involved in feedback collection ### 29. Intuitive Survey Builder with Fast Publishing and Clear Reporting Dashboards **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2026 **What do you like best about SurveyMonkey?** Creating questions is straightforward and the variety of options is great. It is intuitive and user-friendly, with a built-in QR code feature. I can quickly create a survey within minutes and have it published live. I also love the reporting where it gives a dashboard with a summary of responses. **What do you dislike about SurveyMonkey?** Questions should be more customizable. For example, I should be able to add or remove as many labels as I want within a question. I should also be able to number questions individually, and choose not to number a particular question when needed. For anonymous surveys, users currently need to be on the same browser and device to access them, but we should be able to resend the survey while keeping their saved data. The other option is for them to register with their email, which is a lengthy process and discourages them from completing surveys. There should be a middle option. Also, there’s no way to provide a pre-defined reference for questions that users can open in parallel while answering, which would help them respond more accurately. **What problems is SurveyMonkey solving and how is that benefiting you?** We didn’t use surveys before, but since we started using Survey Monkey, we’ve been using them more and more. Whether it’s something informal, like an office vote for a potluck, or a more official survey of our business process, we rely on Survey Monkey. ### 30. SurveyMonkey’s Skip Logic Makes Personalized Surveys Fast and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2026 **What do you like best about SurveyMonkey?** What I like most about SurveyMonkey is its skip logic and branching features, which make it easy to create personalized surveys based on respondents' answers. The interface is intuitive, responses are collected in real time, and the reporting tools help analyze data quickly. It saves me time and makes surveys much more effective. **What do you dislike about SurveyMonkey?** One thing I don't like is that there's no proper support or guidance when you want to build very specific or complex survey logic. I usually have to figure it out through trial and error, which can be time-consuming. It would be much better if there were clearer documentation or support (Call) for advanced logic setups. **What problems is SurveyMonkey solving and how is that benefiting you?** We use SurveyMonkey to conduct surveys for technology leaders, and it makes the entire process much easier. It offers a good variety of question types and logic options, so we can build professional surveys quickly. It also helps us collect responses efficiently and analyze the results in one place, saving both time and effort. ### 31. Clear, Shareable Survey Results with Easy PDF Downloads **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** I really enjoy being able to analyze the results after I’ve closed a survey. The results are presented in a clear, easy-to-understand way. I also like that I can share a link to the results with others or simply download them as a PDF. **What do you dislike about SurveyMonkey?** I’ve run into a couple of areas that are difficult to navigate. The first issue is closing a survey. I’ve created several surveys, and each time I go to close one, I forget where the option is and end up having to Google it or ask ChatGPT just to find it. I feel the “close collector” option could be placed in a more user-friendly, easy-to-find spot. I’d love to see it available right on the main page with all the surveys, when you click the three dots, it could be an option there. Secondly, I think there’s room for improvement in the survey-building experience, especially with the "page" feature. It would help if that part were a bit more intuitive. **What problems is SurveyMonkey solving and how is that benefiting you?** It solves the problem of getting candid feedback from our employees in a non-identifiable manner. This helps the feedback remain honest. ### 32. User-Friendly and Customizable—Makes Repeat Surveys a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** What is helpful with survey monkey is how user friendly it is. It allows me to customize it to my programs needs and if it is a repeat event, I can just copy the survey in its entirety. With that, it allows my work day to go a lot smoother because I am not spending unnecessary time repeating information that I already have asked. **What do you dislike about SurveyMonkey?** Some downsides to survey monkey that I have experienced is the ability to send a confirmation email that people have completed their survey so they can have in their records. Also the themes are outdated, it would be great to have access to other backgrounds to have creative surveys. Possibly a partnership with canva to offer personal options. **What problems is SurveyMonkey solving and how is that benefiting you?** Survey monkey is helping my organization collect detailed information that we have to submit to federal agencies that multiple people have to use at various times. It is helpful to us because we can see who all completed it and when. So we have accurate timing and we can let people know that we are missing information ### 33. Effortless Surveys with Powerful Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Katie H. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** I like how easy it is to set up surveys and send them out with SurveyMonkey, and analyzing the results is super easy too. The analyze results feature really helps categorize all of the answers and gives me a clear direction on where to head next for our programs. I also appreciate the easier customization, and it feels like there's a lot more logic that can be added to the surveys. Overall, it's easier to use, and there's no need for respondents to sign in, which is a huge obstacle in Google Forms. The initial setup was very easy. **What do you dislike about SurveyMonkey?** I would like to see an easier way to deal with individual responses to surveys. Right now, it's a little bit clunky, but it could probably be improved. **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey to quickly reach a large membership audience with surveys. It's easy to set up surveys, analyze results, and customize. The analyze feature helps categorize responses and guide program direction. ### 34. SurveyMonkey Makes Creating, Sharing, and Analyzing Surveys Fast and Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Ragna H. | Travel Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** One of the best things about SurveyMonkey is how easy it is to create, distribute, and analyze surveys without needing any technical expertise. The drag-and-drop interface, customizable templates, and wide variety of question types make it simple to build professional-looking surveys in minutes. Overall, it’s very straightforward and user-friendly for both beginners and experienced users. The ready-made templates save a lot of time, and it integrates easily with MS Teams and Google workspace. Sharing surveys is also simple, whether via email or web links. **What do you dislike about SurveyMonkey?** The advanced reporting and dashboard capabilities can feel a bit basic for organizations that need deeper data analysis. Pricing can also get expensive for small businesses or teams that require multiple user licenses. In addition, some integrations and automation features may require premium plans or extra setup to work as needed. **What problems is SurveyMonkey solving and how is that benefiting you?** It helps solve the challenge of collecting and analyzing feedback efficiently. It allows us to gather customer satisfaction data, employee feedback, market research insights, and event evaluations all in one centralized platform, making it easier to keep everything organized in one place. ### 35. Small business can benefit from SurveyMonkey platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Chandan S. | Automation and Engagement, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2022 **What do you like best about SurveyMonkey?** Using the tool almost fro 4 years now and it never disappoint. It is easy to create survey questions and set rules as per the user response to receive the best results. **What do you dislike about SurveyMonkey?** Yes there is scope to improve the pricing. As there are lot of ai tool now I feel the plans are little expensive **What problems is SurveyMonkey solving and how is that benefiting you?** All the surveys and quizzes conducted in our organization are done by SurveyMonkey. Using this tool it becomes easy to create surveys, quizzes and polls to get feedback from our customers and collect data from them. It is easy to create and adjust the survey logic. There is no doubt that this is the easiest tool of its kind that I ever used. ### 36. GOOD PLATFORM FOR MAKING SURVEY FOR DATA COLLECTION ALSO LOADED WITH AI FEATURE **Rating:** 4.5/5.0 stars **Reviewed by:** Firojkhan K. | Research on Application and Webpage and give suggestions For Making Application aur Webpage More Effective and User Friendly, Research, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about SurveyMonkey?** Survey Monkey offer AI feature for making Survey, Making your old question in to good manner also give tips for common issue and suggests improvement of survey. Else other many important features using Survey Monkey. **What do you dislike about SurveyMonkey?** Trial version only 10 question and 25 response per survey collect is so limited if they give more questions and response for collecting data so any can use for 1 project and later if user stratified they go for premium version.... **What problems is SurveyMonkey solving and how is that benefiting you?** When you want to collect data from people with different type of question like Paragraph, Multiple Selection Options, Check Box, Image, Dropdown Box etc so using Survey Monkey you can easily collect data and analysis or use for your work. ### 37. AI-Driven Surveys, Quick Setup, Needs Better Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about SurveyMonkey?** I appreciate SurveyMonkey's AI features because they make my work faster by turning my draft of questionnaires into structured surveys. It's helpful that I don't have to type and copy options one by one. I also find it simple and easy to set up SurveyMonkey; just create an account and pay by credit card, and I'm already running my first survey. Plus, the pricing is reasonable with all the features they offer. **What do you dislike about SurveyMonkey?** The features and logic on SurveyMonkey aren't as seamless as they could be. I think they should be more like Qualtrics, where the organizational setup and tailoring options are more straightforward. Also, when I tried using SurveyMonkey with cloud services, it didn't perform well because it took too long. It's actually faster to use it without cloud or API integrations. **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey to create structured surveys quickly with its AI features, which speeds up my work in the research and insight team. ### 38. Versatile Tool for Surveys and Quizzes with 24/7 Availability **Rating:** 5.0/5.0 stars **Reviewed by:** J W. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about SurveyMonkey?** I use SurveyMonkey for creating questionnaires and it's convenient to have 24/7 availability with a link that people can click on when they have time. I appreciate the variety of ways to format quizzes and the AI tool is handy for setting up a quiz or questionnaire from scratch. Being able to upload a company logo is helpful for verifying the authenticity of the quiz or questionnaire, and it's great that you can upload photos or pictures for questions. **What do you dislike about SurveyMonkey?** It's taken some practice to learn how to format quizzes so they are easy to use. I've had to learn to upload a picture then I can type the description. Sometimes, the writing shows up in a weird place for the question. When I add background color themes, I'm not really thrilled with that formatting. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey allows 24/7 access through links, useful for votes and RSVPs. I appreciate the quiz formatting options and AI tool. However, I've struggled with learning to format quizzes and I'm not thrilled with background color themes. ### 39. Survey Monkey Premium: Easy-to-Use Layout, Great Support, and Strong Value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about SurveyMonkey?** I really enjoy the layout of Survey Monkey- it is easy to use and everything that you need to access in order to create a great survey is easy to find. The premium subscription is reasonably priced and allows me to send out detailed surveys to many different people. There is also great customer support that is available whenever you need. **What do you dislike about SurveyMonkey?** I do not dislike anything about Survey Monkey premium. When I had basic SM it tended to be a bit more difficult to create surveys that are high quality and that I can send out to people. Personally, I also dislike the use of AI across all platforms, but I understand that in this day and age it is a bit hard to escape AI use. **What problems is SurveyMonkey solving and how is that benefiting you?** I work in education as a program coordinator so SM helps me maintain registrations for each class/extracarricular that my program offers to students. It also helps me send out surveys after each class that detail how people enjoyed the class, how my department can improve, etc. ### 40. Intuitive survey building for fast client feedback, questionnaires, and team polls. **Rating:** 4.5/5.0 stars **Reviewed by:** Carlton Nathaniel G. | Behavioral Consultant and Paradigm Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** Survey monkey makes it easy to design and distribute professional surveys without a lot of effort. I like the broad selection of pre-built question templates, along with the logic and branching features, and the clear analytics dashboards that help me spot and analyze response trends quickly and simply. **What do you dislike about SurveyMonkey?** Pricing tiers can jump significantly if you need advance export options or customized brand. But this is some of the questions logic rules can feel a bit rigid when setting up complex multi-branch surveys. **What problems is SurveyMonkey solving and how is that benefiting you?** It replaces manual feedback collection and unorganized email questionnaires. It saves significant Time by centralizing survey responses, generating export ready visual chats, and helping make data-driven decisions quickly. ### 41. Quick, Flexible Survey Builder with Helpful AI Suggestions **Rating:** 4.5/5.0 stars **Reviewed by:** Sandy G. | HR Assistant and PA to Directors, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about SurveyMonkey?** I can create quick, simple surveys when I’m looking for staff feedback, and it also gives me the option to use more advanced features to build more in-depth surveys when needed. **What do you dislike about SurveyMonkey?** The least helpful feature is the survey preview. It makes you go through the entire survey even when you only want to review a single section or question, or when you’re trying to check the question mapping. The most helpful feature is the AI interaction while building the survey. I find it especially useful when it suggests answer formats that fit the question. **What problems is SurveyMonkey solving and how is that benefiting you?** It lets me create and distribute surveys to staff quickly, and then review the results in several different formats. ### 42. User-Friendly with Seamless Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about SurveyMonkey?** I like the usability of SurveyMonkey; it's very intuitive and the process of adding questions and display logic is straightforward. It's easy to edit within the survey and share previews with my team, which is all great. I also appreciate the cloud connector that allows for creating surveys directly, and it integrates well with Claude AI. This is helpful as it handles survey building efficiently, which can otherwise be a tedious task, freeing me up to focus on other work. Additionally, I like the different options for data exports, as it allows me to use the data for my specific needs. **What do you dislike about SurveyMonkey?** I would like SurveyMonkey to make it easier to do more advanced functions, like piping text into questions or having different trackers embedded within the survey. Also, I wish it were easier to change the values for different response options directly in the survey without having to do it afterward. These are the main things that come to mind. **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey to easily distribute surveys and collect data for strategic planning and feasibility studies in nonprofit fundraising. ### 43. Highly Customizable Surveys That Deliver Useful, Specific Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** I really like how customizable everything is. You can take a question and tailor it so the answers you receive are as specific as you need them to be. I created a survey for a vacation rental agency where we want feedback to share with homeowners, with the goal of helping drive property improvements, and I feel like the questions I’m able to create with Survey Monkey lead to great, useful answers. **What do you dislike about SurveyMonkey?** I’ve found that navigating the results screens can be a bit confusing. There are a lot of options for viewing the data that’s been collected, but there isn’t a clear guide on which view is best for my business type or what I’m trying to get out of the information. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey allows a vacation rental agency to collect anonymous feedback from renters about their overall experience with the agency, as well as at specific rental properties. We’ve found that when renters are given a survey to fill out, rather than being asked through direct emails, they’re more likely to participate and share their feedback. ### 44. Fast, Easy Survey Creation with Clear At-a-Glance Data Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** It is very easy to use. I can copy and paste surveys edit them and have them ready in half an hour. I use them to collect data from our students mostly so being able to quickly create surveys is great. I also like that I can see the data analysis at a glance and then if I need a more in depth analysis I can download the data and do my own work. It has all the question templates that are needed and it is very easy to share with people via link, QR code or even as a pop up at the end of a zoom webinar. I work for a non profit, so we don´t use an expensive subscription, but it is enough with what we get. I do not use AI, not because it is bad, but because I have gotten used to using ChatGPT to create questions and then use those on SurveyMonkey. **What do you dislike about SurveyMonkey?** I honestly can´t think of anything specific I don't like. I guess one thing I can say is that one time I tried to create a grid type question and got it reverse, so people could not answer correctly. But I am not sure that is survey monkey´s fault, I think it was me rushing to create it and then not reviewing it. **What problems is SurveyMonkey solving and how is that benefiting you?** As a non-profit we need to gather data justify the grants we get. Having surveys available after our webinars is key to get this kind of data. As I mentioned before, it is also very helpful to have a basic data analysis already done by SurveyMonkey, because I can present that data quickly and then if I need more in depth I can do it myself. I think surveymonkey is very intuitive for people completing the surveys, so they can give us feeback in 5 minutes. ### 45. Fast, Intuitive Survey Creation with Powerful Real-Time Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** What I like most about SurveyMonkey is how quickly I can go from an initial idea to a polished, ready-to-send survey—often in just a few minutes. The survey builder feels intuitive, and the variety of question types and logic options makes it easy to build more sophisticated surveys without needing any technical expertise. I also appreciate how straightforward it is to distribute surveys through different channels and track responses in real time. The built-in reporting tools are another highlight. Being able to quickly visualize results, filter responses, and export data has streamlined my analysis workflow and saves me time when I’m putting together presentations or sharing findings with stakeholders. For straightforward customer feedback and consumer research projects, SurveyMonkey offers a strong balance of ease of use and robust functionality. It’s become a dependable tool that lets me spend less time managing surveys and more time focusing on the insights. **What do you dislike about SurveyMonkey?** While SurveyMonkey is excellent for straightforward surveys, I find its more advanced research capabilities somewhat limited. Features like MaxDiff, conjoint analysis, and more sophisticated statistical reporting require workarounds or third-party tools, so it's not always the best fit for complex market research projects. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps me quickly collect feedback and consumer insights without spending a lot of time building, distributing, or managing surveys. I use it for audience research, concept testing, and customer feedback, and it allows me to launch projects quickly when stakeholders need answers on a tight timeline. The platform has also made it easier to turn responses into actionable insights. The reporting tools and data exports help me analyze results efficiently and share findings with colleagues, reducing the time between fielding a survey and making informed business decisions. ### 46. Supremely Easy Surveys with Fast Results, Top-Notch Analytics, and Smooth Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** It is supremely easy to create and modify surveys. I have worked in an ad agency and in a corporate setting, and the speed always works in our favor! Tight deadlines mean results must be fast. The analytics options are also top notch. It integrates with most everything, I have used Zapier to connect to a variety of tools. I have not needed support! It's easy to use. We use it ALL the time. **What do you dislike about SurveyMonkey?** Not much! The one thing I can really think of is that changes to a survey after the fact need to be clarified. Changing a question part way through a survey can't happen, and while I understand that, I didn't realize it at first! Perhaps making it more clear so I don't have to contact support. **What problems is SurveyMonkey solving and how is that benefiting you?** We use it to gather feedback from customers, clients, and even help manage continuing education credits for nurses and case managers after educational webinars. Everyone can use survey monkey, and it works on laptops, phones, etc. It's just so clean and easy. Everyone trusts survey monkey. ### 47. Customizable Reports, Clear Insights with SurveyMonkey **Rating:** 5.0/5.0 stars **Reviewed by:** David B. | Congregation Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** I like that I can use SurveyMonkey for amalgamating and collating responses, and I appreciate the reports they provide which I can share. I also like that I can customize these reports to include comments or not, depending on what is helpful or necessary at the time. It's great to have both options available so I can decide whether to include comments for the larger group or just for leaders. **What do you dislike about SurveyMonkey?** Sometimes it's hard to find the place where I can indicate that there can be more than one response to a particular survey on the same computer. I wish you SurveyMonkey had a different name. It seems trite to me and does not convey the importance of the work I'm doing. **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey to help churches when they're looking for a pastor, as it gives me a clear picture of the church's needs in this process. ### 48. Build with AI Makes Survey Creation Fast and Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Chandra K. | Operations and Data Specialist | Software Tester, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about SurveyMonkey?** What I like most is the Build with AI feature. It makes creating a survey from scratch so much faster because I don't have to think of every single question myself. The mobile app is also very smooth for checking my results on the go. **What do you dislike about SurveyMonkey?** As a new user, I found the account linking process for Google and LinkedIn a bit glitchy. It took me a couple of tries and I still couldn't get it to connect perfectly. I also wish more of the advanced design features were available in the basic free plan. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey is helping me solve the problem of quickly gathering and organizing feedback from a group. As a new user, the AI builder benefited me by creating a professional survey in seconds, which saves me from manually writing questions. It makes the entire process of collecting data much more efficient for my work. ### 49. Easy Survey Setup with Smooth Logic and Powerful Results Analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Kathleen G. | Strategic Communications Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about SurveyMonkey?** I found Survey Monkey to be easier than expected to navigate. This was the first survey I had created in several years, and it included some complexities -- questions that applied to only a subset of respondents based on their answers to previous questions. This was not difficult to set up and worked smoothly with minimal angst. I also appreciated the options for "slicing and dicing" the results. **What do you dislike about SurveyMonkey?** I would have liked to see the option to show numbers and well as percentages in charts. With a small number of responses to some questions, that would have provided a more realistic view of the results. In addition, it would be helpful to have a "test" mode, where someone other than an administrator could take the survey before it goes live. It's always helpful to have at least one other set of eyes, and I didn't find it easy to accomplish that. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey provided a way for me as a consultant subcontracting under a small agency to deliver a highly professional, well-designed survey for a reasonable cost. ### 50. SurveyMonkey’s Templates and Skip Logic Make Survey Creation Fast and Insightful **Rating:** 4.5/5.0 stars **Reviewed by:** Sagar K. | SEO Analyst, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about SurveyMonkey?** What I like most about SurveyMonkey is how quickly I can take an idea and turn it into a well-structured survey, especially with the help of its practical templates. Features like skip logic and real-time responses save me hours every week because I no longer have to do as much manual sorting or send as many follow-ups. I also depend far less on Excel now, since the built-in reports are clear and organized enough for me to spot trends almost instantly. **What do you dislike about SurveyMonkey?** One drawback of SurveyMonkey is that a lot of the most useful features—such as advanced logic and more detailed export options—are locked behind the higher-priced tiers. The free plan and the lower-level plans start to feel restrictive as soon as your surveys become even a little more complex, which can be frustrating when you need more flexibility. **What problems is SurveyMonkey solving and how is that benefiting you?** It helps me make decisions faster because responses are organized and visualized in real time, rather than being scattered across multiple sheets. The integrations with tools like Google Sheets and Slack also make it simple to feed responses into my existing workflow, so I don’t have to manually move data around or chase down updates. ## SurveyMonkey Discussions - [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) - 3 comments, 2 upvotes - [SMS Surveys](https://www.g2.com/discussions/32420-sms-surveys) - 1 comment, 2 upvotes - [Why was survey monkey not paying any rewards to customers ?](https://www.g2.com/discussions/32078-why-was-survey-monkey-not-paying-any-rewards-to-customers) - 3 comments, 2 upvotes - [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) - 9 comments, 2 upvotes - [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) - 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Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design - Forms Creation & Design **Survey Design - Consumer Insights Platforms** - Multi-Use Methodologies - Industry & Locale Adaptability - Behavioral & Adaptive Logic Guidance - Self-Serve Survey Builder - AI Smart Probes - Question Branching - Conditional Logic **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Question Branching - Branding - Multimedia Support - Multilingual Surveys **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms - Customizable Forms - Real-Time Notifications - Alerts/Notifications **Audience Access - Consumer Insights Platforms** - Flexible Audience Options - Customer Data Upload - Consumer Panels - Real-Time Data **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - Customizable Branding - SSL Security - API - Document Management - Document Storage - Collaboration Tools - Data Capture and Transfer - Autofill - Multi-Channel Distribution - Convert to PDF - Customizable Templates - Media Library - Generative AI - Full Text Search - Surveys & Feedback - Data Import/Export - Forms Management - Electronic Signature - Third-Party Integrations - Reporting/Analytics - Workflow Management - Template Management - Mobile Access **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Data Collection - Consumer Insights Platforms** - Rapid Research - Quality Assurance - Mobile / Mixed Mode **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **Analytics - Consumer Insights Platforms** - AI-Powered Insights - Qualitative Research Support - Benchmarking & Norms - Generative AI **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **Collaboration - Consumer Insights Platforms** - Dashboards & Embedded Integrations - Embeddable Reports - Shared Workspaces - Third-Party Integrations - Social Media Integration - Customizable Reports **Additional Functionality** - Customizable Questions - Alerts/Notifications - Reporting & Statistics - Surveys & Feedback - Sentiment Analysis - Activity Tracking - Search/Filter - Trend Analysis - Charting - Real-Time Reporting - Face-to-Face - Survey Sample Management - Multi-Channel Distribution - Customer Segmentation - SSL Security - Reporting/Analytics - Multi-Language - Data Visualization - Monitoring - Drag & Drop - Offline Access - Data Import/Export - Customizable Fields - Phone-Based - Template Management - Reminders - Visual Analytics - Real-Time Analytics - Customizable Branding - Panel Management - Question Library - Paper-Based - Benchmarking - API - Single Sign On - Survey/Poll Management - Customizable Templates - Access Controls/Permissions - Multiple User Accounts - Email Management - Statistical Analysis - Email Reminders - AI Copilot ## Top SurveyMonkey Alternatives - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,025 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (5,131 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,913 reviews)