[ SurveyM... Reviews ](https://www.g2.com/products/surveymonkey/reviews) [ SurveyM... Reviews ](https://www.g2.com/products/surveymonkey/reviews) # SurveyMonkey Features ##### ## Feedback Management (3) Tagging Tag content to organize and assign to specific departments or categories Segmentation Break down a population of users by demographics, sequence actions, time, and able to build custom segments. Custom Reports and Dashboards Allows users to easily build customized reports and dashboards. Show More ##### ## Feedback Analysis (3) Thematic Analysis Identifies key phrases, themes, and patterns within a given text Sentiment Analysis Outputs the sentiment (positive or negative) of a given text NPS/CSAT Scoring Measures and reports on NPS, CSAT, or other metrics over time Show More ##### ## Feedback Sources (4) Online Reviews Analyzes feedback from online reviews Surveys Analyzes feedback from surveys through built-in survey features or integrations with survey tools Social Media Analyzes customer feedback from social media Customer Service Channels Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat Show More ##### ## Survey Management (4) Survey Builder Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor Question Types Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings Templates Offers pre-built templates for creating surveys with different audiences or use cases Survey Distribution Provides tools for distributing surveys through email, SMS, social media, etc. Show More ##### ## Survey Customization (4) Branching/Skip Logic Helps create more intelligent surveys based on respondent's actions and answers Branding Allows users to customize survey colors, logos, and URLs to match company branding Multimedia Support Ability to embed videos, photos, or other rich media Multilingual Surveys Allows for creation of surveys in different languages and advanced survey translation Show More ##### ## Survey Insights (4) Reporting & Analytics Provides tools to visualize and analyze data BI Tools Integration Allows integration with third -party reporting and business intelligence applications Data Exporting Allows users to export reports from the product into an .xsl, .csv, or .pdf file Permissions Allows administrators to set permissions on viewing, filtering, or sharing survey results Show More ##### ## Customization (4) Custom Fields Allows users to add custom fields to forms that aren't already on the templates Conditional Logic Enables forms to hide or show certain fields based on respondents' answers Multi-page Forms Allows users to create forms with more than one page Design Gives users the ability to customize the design of forms (e.g. logo, brand colors, fonts, etc.) Show More ##### ## Additional Functionality (5) Embedded Forms Enables forms to be embedded onto a website without having to create code from scratch Offline Capability Can used without an internet connection Notifications Sends notifications when a completed form is recieved Payments Contains integrations with payment processors, enabling users to accept payments through forms Mobile Forms Allows users to build, distribute and access forms from a mobile device Show More ##### ## Generative AI (2) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Agentic AI - Survey (3) Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ## Top-Rated Alternatives [ ![SurveySparrow](https://images.g2crowd.com/uploads/product/hd_favicon/34e4440db5272a243ee825c7797defa3/surveysparrow.svg "SurveySparrow") SurveySparrow 4.4/5 (2,021) ](https://www.g2.com/products/surveysparrow/reviews) [ ![Jotform](https://images.g2crowd.com/uploads/product/hd_favicon/db92fdbe82415a54d6c44d2085e85c83/jotform.svg "Jotform") Jotform 4.7/5 (4,951) ](https://www.g2.com/products/jotform/reviews) [ ![Typeform](https://images.g2crowd.com/uploads/product/hd_favicon/842b61c38f4967b97c955896deb22411/typeform.svg "Typeform") Typeform 4.5/5 (978) ](https://www.g2.com/products/typeform/reviews) [ View All Alternatives ](https://www.g2.com/products/surveymonkey/competitors/alternatives) SurveyMonkey Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cf0b2d5d35c4e604b0edd744db12e63c/qualtrics-strategy-research.png "Product Avatar Image") Qualtrics Strategy & Research 4.4/5 (3,017) [ Compare Now ](https://www.g2.com/compare/qualtrics-strategy-research-vs-surveymonkey) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1a15c569377490b264a25ebf2db4cd56/alchemer-survey.png "Product Avatar Image") Alchemer Survey 4.4/5 (952) [ Compare Now ](https://www.g2.com/compare/alchemer-survey-vs-surveymonkey) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3189487dc2131b54d5ff7c0edef7f9d5/typeform.png "Product Avatar Image") Typeform 4.5/5 (1,004) [ Compare Now ](https://www.g2.com/compare/surveymonkey-vs-typeform) ##### Categories on G2 [ Survey ](https://www.g2.com/categories/survey)[ Online Form Builder ](https://www.g2.com/categories/online-form-builder)[ Feedback Analytics ](https://www.g2.com/categories/feedback-analytics) ##### Explore More [ Best tools for tracking onboarding progress ](https://www.g2.com/discussions/best-tools-for-tracking-onboarding-progress)[ Highly rated identity verification apps for desktop ](https://www.g2.com/discussions/highly-rated-identity-verification-apps-for-desktop)[ Best payroll software for small business ](https://www.g2.com/discussions/best-payroll-software-for-small-business) [ Top relational database options for small businesses ](https://www.g2.com/discussions/what-are-the-top-relational-database-options-for-small-businesses)[ Which software is best for marketing metrics analysis ](https://www.g2.com/discussions/which-software-is-best-for-marketing-metrics-analysis)[ Pros and Cons Details ](https://www.g2.com/products/surveymonkey/reviews?qs=pros-and-cons) Show More [ Best tools for tracking onboarding progress ](https://www.g2.com/discussions/best-tools-for-tracking-onboarding-progress)[ Highly rated identity verification apps for desktop ](https://www.g2.com/discussions/highly-rated-identity-verification-apps-for-desktop)[ Best payroll software for small business ](https://www.g2.com/discussions/best-payroll-software-for-small-business) [ Top relational database options for small businesses ](https://www.g2.com/discussions/what-are-the-top-relational-database-options-for-small-businesses)[ Which software is best for marketing metrics analysis ](https://www.g2.com/discussions/which-software-is-best-for-marketing-metrics-analysis)[ Pros and Cons Details ](https://www.g2.com/products/surveymonkey/reviews?qs=pros-and-cons)