--- title: SurveyMonkey Reviews meta_title: 'SurveyMonkey Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 23836 reviews by the users' company size, role or industry to find out how SurveyMonkey works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 23836 scale: '5' date_modified: '2026-07-22' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # SurveyMonkey Reviews **Vendor:** SurveyMonkey **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.4/5.0 **Total Reviews:** 23,836 ## About SurveyMonkey SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at http://surveymonkey.com. ## SurveyMonkey Pros & Cons **What users like:** - Users value the **ease of use** of SurveyMonkey, finding it simple and quick to create surveys effortlessly. (376 reviews) - Users love the **ease of creation** with SurveyMonkey, allowing quick and intuitive survey building without technical skills. (171 reviews) - Users find SurveyMonkey's **intuitive design** makes creating surveys straightforward and user-friendly, enhancing their experience. (121 reviews) - Users value the **simplicity of SurveyMonkey** , appreciating its ease of creating and analyzing surveys without technical skills. (114 reviews) - Users find SurveyMonkey **easy to use** , appreciating its free basic features and effective feedback collection. (96 reviews) - Users appreciate the **easy setup** of SurveyMonkey, allowing for a seamless account creation experience with Gmail. (89 reviews) - Users love the **handy pre-built templates** of SurveyMonkey, which simplify survey design and enhance analysis efficiency. (88 reviews) - Features (86 reviews) - Efficiency (82 reviews) - Customer Support (73 reviews) **What users dislike:** - Users find **SurveyMonkey to be expensive** , especially when seeking customization and more robust features beyond the basics. (116 reviews) - Users find the **limitations in the free plan** restrictive, hindering value and necessitating an upgrade for advanced features. (91 reviews) - Users find **survey issues** with outdated workflows and limited customization options that hinder the overall experience. (79 reviews) - Users find the **limited features** in SurveyMonkey's free and lower-tier plans restrict their ability to gain insights. (70 reviews) - Users feel the **limited customization options** in SurveyMonkey restrict their ability to create effective surveys. (62 reviews) - Restrictions (46 reviews) - Users are disappointed by the **missing features** in SurveyMonkey, limiting customization and accessibility for their surveys. (37 reviews) - Limited Questions (35 reviews) - Users feel the **limited options** in SurveyMonkey restrict their survey designs and response visibility significantly. (33 reviews) - Not Intuitive (33 reviews) ## SurveyMonkey Reviews ### 1. Platform easy to gather information **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about SurveyMonkey?** Survey monkey is a platform that we utilize with team members to efficiently gather information in a creative way. The options to customize the way in which we collect that information is extremely helpful. **What do you dislike about SurveyMonkey?** The ability to customize questions and answer options would be a great touch. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey, unlike other survey sent through teams, etc. Allows easier use with employees and having sent a survey out to employees about our new survey platform employee response utilizing survey monkey was exceptionally high. It allows our employees to complete surveys more often. ### 2. Solid survey tool **Rating:** 3.0/5.0 stars **Reviewed by:** Andrew C. | Salesforce Application Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about SurveyMonkey?** UI is friendly compared to others. The more simplistic survey resulted in greater response rates for me **What do you dislike about SurveyMonkey?** The UI’s improved a bit and I’ve been able to send direct call outs from sf to survey monkey and track the responses in sf **What problems is SurveyMonkey solving and how is that benefiting you?** We used it for getting feedback on New Hire Orientation and other training feedback. ### 3. Super easy way to collect valuable data **Rating:** 4.5/5.0 stars **Reviewed by:** Eddy D. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about SurveyMonkey?** It's still easy to use with an easy to navigate UI. **What do you dislike about SurveyMonkey?** Their pricing is still out of line, in my opinion. **What problems is SurveyMonkey solving and how is that benefiting you?** We use to Survey Monkey to gather information from our client's employees, which we used to learn more about these organizations, allowing us to create a new set of brand guidelines for them. ### 4. User-Friendly, Solves Team Voting Issues **Rating:** 4.5/5.0 stars **Reviewed by:** Rometra T. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about SurveyMonkey?** I like that SurveyMonkey is user-friendly and anonymous. It's easy to use when sorting out the questions, and only I can see the results, which is really helpful for team surveys. It solves voting issues and helps gather ideas from the team efficiently. **What do you dislike about SurveyMonkey?** Sometimes the layout is confusing, and the navigational part can use some revamping. It took a couple of tries to get the hang of the initial setup. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey solves voting issues and gathers ideas from the team efficiently. It's user-friendly and anonymous, making it easy to sort questions and ensure only I see the results. ### 5. Easy for data collection **Rating:** 4.0/5.0 stars **Reviewed by:** dharmendrasinh p. | Software developer tier 1, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2025 **What do you like best about SurveyMonkey?** I appreciate how straightforward it is to create and share surveys using SurveyMonkey. The platform’s interface is intuitive and user-friendly, allowing me to design professional surveys without requiring any technical expertise. Additionally, the clear data reports and charts make it quick and efficient to analyze responses. The available templates and question logic features are especially helpful, as they save considerable time when constructing more complex surveys. **What do you dislike about SurveyMonkey?** Some of the more advanced features, such as detailed analytics and custom branding, are restricted to the paid plans, which may be costly for smaller projects. The free version provides only a limited selection of question types and response analysis tools. I wish SurveyMonkey would include greater flexibility or additional features in their basic plan. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey allows me to gather feedback and opinions efficiently from many people in a single location. By automating both data collection and analysis, it saves me the effort of manually sorting through responses. This streamlined process helps me identify trends more easily, make informed decisions based on actual data, and enhance projects or services by drawing on clear insights provided by respondents. ### 6. Makes creating surveys simple **Rating:** 4.0/5.0 stars **Reviewed by:** Rajalaxmi S. | AWS Developer, Security and Investigations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about SurveyMonkey?** I like that I don't have to spend much time learning how to use it. Everything is simple and very easy to find. **What do you dislike about SurveyMonkey?** I wish there were more options to customise the look of the survey without making it complicated. **What problems is SurveyMonkey solving and how is that benefiting you?** It saves me time by organizing all the answers for me. And giving me insights of it ### 7. Survey Monkey User Experiences Responses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** I like that I can create copies of surveys and I also enjoy the different question formats **What do you dislike about SurveyMonkey?** I wish the pricing were more accessible for small organizations. We aren't able to have a lot of users with our plan **What problems is SurveyMonkey solving and how is that benefiting you?** Collecting data on our programming experience. It gives us insights on how to improve ### 8. Customizable, On-Brand Surveys with a Professional Look **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** I like the ability to customize surveys with our branding for a professional look and feel. **What do you dislike about SurveyMonkey?** While it's great to have lots of options when creating a survey, sometimes it can feel overwhelming. **What problems is SurveyMonkey solving and how is that benefiting you?** Survey Monkey allows us to collect information from customers in a branded fashion that we can't do with Google Forms. ### 9. Intuitive and Customizable, Perfect for All Levels **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** I like how customizable SurveyMonkey is. There's a lot of different types of surveys you can build. SurveyMonkey is very intuitive! Even some of my less technically savvy employees have been able to use it without issue. The intuitive and customizable nature allows people from every level in my organization to use it with ease. The initial setup of SurveyMonkey was very easy. **What do you dislike about SurveyMonkey?** N/A **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps us gather data and feedback in a single place and is customizable and intuitive enough for my team at all levels to use easily. ### 10. Best tool to make value of your product or service **Rating:** 4.5/5.0 stars **Reviewed by:** Ankit G. | Application Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2020 **What do you like best about SurveyMonkey?** It is so much customizable. Everything is available on a single platform. What you think/assume, it is already there. The best thing is no training requried to create a survey. **What do you dislike about SurveyMonkey?** Nothing. Everything is up to the mark—nothing to dislike. Only a few essential functions are paid, like preparing reports from surveys. **Recommendations to others considering SurveyMonkey:** Please use it if you want to get some feedback from your client. It has a very user-friendly interface that you are going to enjoy. **What problems is SurveyMonkey solving and how is that benefiting you?** I have created a survey for my company's product, and my company appreciates me for doing this. I have created a customer survey for the company's operational services. ### 11. Best service for online surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Kayleigh C. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2022 **What do you like best about SurveyMonkey?** SurveyMonkey's automation suggestions are great and make it easy to add to a survey **What do you dislike about SurveyMonkey?** There are some clunky aspects to segmenting surveys that I think could be visualized better in the online form builder **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey allows for its users to retrieve information from our target audiences by asking them questions that directly impact our business model. ### 12. Intuitive Experience with Helpful Resources and Strong Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** It's intuitive, with a lot of helpful resources and good reporting tools. **What do you dislike about SurveyMonkey?** You can't get full access to a lot of important features without increasing your subscription type. **What problems is SurveyMonkey solving and how is that benefiting you?** It helps us prove out ROI on certain events, as well as gives us a better understanding of our partners' sentiments towards my company. ### 13. User-Friendly Surveys at a Great Price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** User friendly. Great pricing. I love that the surveys are easy to create and that there are multiple ways to reach your recipients. **What do you dislike about SurveyMonkey?** Nothing. I like everything about SurveyMonkey. **What problems is SurveyMonkey solving and how is that benefiting you?** With business growth, it is simple to create a company centric survey to get feedback from the whole team on specific focus areas. ### 14. Saves Hours by Summarizing Survey Responses into One PDF **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** How it summarizes all of the responses in 1 pdf. This is such a time saver rather than having to go through each and every response. **What do you dislike about SurveyMonkey?** It can sometimes be a little tedious to set up the surveys. **What problems is SurveyMonkey solving and how is that benefiting you?** Getting beneficial feedback from our employees in a concise and easy to use manner. ### 15. SurveyMonkey is a great survey tool for simplistic data intake **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about SurveyMonkey?** What I like best about SurveyMonkey is how easy it makes the entire survey process—from building questions to analyzing responses—without requiring advanced technical skills. **What do you dislike about SurveyMonkey?** Some things that I dislike about SurveyMonkey is that it isn't always the best for customizing for branding or visually appealing. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey is solving the problem of collecting, organizing, and turning feedback into actionable insights quickly. Instead of relying on scattered emails, spreadsheets, or informal conversations, it gives organizations one centralized platform to gather data and make informed decisions. ### 16. Straightforward and Accessible for Users with Visual Impairments **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2026 **What do you like best about SurveyMonkey?** It is very straightforward to use and most importantly is accessible for users with a visual impairment. **What do you dislike about SurveyMonkey?** It is very expensive. Even with a charity discount. **What problems is SurveyMonkey solving and how is that benefiting you?** Analysing our community experiences is incredibly useful to us and allows us to make decisions about the future direction of the charity. ### 17. So easy & convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about SurveyMonkey?** I love that you can submit surveys anonymously. It’s very easy to use and it’s great to send to a whole company to get feedback. We are able to send a company wide email and get feedback quickly from many people at once **What do you dislike about SurveyMonkey?** I can’t think of anything that would need improvement! It’s easy to use and efficient **What problems is SurveyMonkey solving and how is that benefiting you?** Simple questions to companies to receive quick feedback. It helps to see what employees are looking for in the workplace & Users are also more likely to use it knowing their answers are anonymous ### 18. Effortless Surveys with Reliable Results **Rating:** 5.0/5.0 stars **Reviewed by:** devya s. | Product Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about SurveyMonkey?** I like how easy SurveyMonkey is to use, which makes it a reliable tool for reaching a vast number of users. This helps make my surveys more accurate and reliable. SurveyMonkey also offers existing surveys for a lot of topics I'm interested in. I've found it super helpful when I discovered that a survey I needed had already been done, which saved me time. Plus, setting it up was super easy. **What do you dislike about SurveyMonkey?** SurveyMonkey is an underdog which a lot of people don’t know about. It's difficult to make them familiar with a new software. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps me understand user needs and gaps in the market, making my surveys more accurate and reliable. It's easy to use, covers a vast number of users, and has existing surveys for many things I need. ### 19. Easy-to-Use Survey Tool with Powerful Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about SurveyMonkey?** Easy-to-Use Survey Tool with Powerful Analytics **What do you dislike about SurveyMonkey?** Nothing that I can think of, Survey Monkey works very well for me. **What problems is SurveyMonkey solving and how is that benefiting you?** I've been using SurveyMonkey for more than five years to create and manage surveys for feedback collection, employee nominations, and various engagement initiatives. It has consistently been a reliable and user-friendly platform. ### 20. SurveyMonkey's free version is an option for small nonprofits needing a survey platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about SurveyMonkey?** I like that the integrations with our CRM do not cost anything. **What do you dislike about SurveyMonkey?** The limit on responses in the free version is very difficult to overcome and pushes us to use other platforms. **What problems is SurveyMonkey solving and how is that benefiting you?** It is helping us collect survey data from teachers after in-person field trips and VR field trips so we can improve our programs. ### 21. Anonymous Feedback with Instant Results **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** I love that it is anonymous and I can see results instantly. **What do you dislike about SurveyMonkey?** I guess the cost lol. It feels a little steep being that we only use it once or twice a year. **What problems is SurveyMonkey solving and how is that benefiting you?** Anonymity when doing surveys. Employee surveys are much more honest when we don't know who is submitting them. ### 22. Effortless Setup and Feature-Rich Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Abhiraj E. | Senior customer success executive, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about SurveyMonkey?** When I started using SurveyMonkey, I found it very easy to use, and the implementation process was straightforward as well. Although I had a few doubts at first, the customer support was excellent and helped me resolve them quickly. I soon found myself using it frequently, and the wide range of features made integration very simple. I really enjoyed using it. **What do you dislike about SurveyMonkey?** I couldn't find anything to dislike about this product. It's very easy to use and offers a lot of features to explore. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey has greatly improved our product surveys and the analysis of demand by area, which has, in turn, enhanced our supply chain efficiency. This improvement comes from more accurate demand forecasting and more effective resource allocation. ### 23. Effortless Surveys, Engaged Employees **Rating:** 5.0/5.0 stars **Reviewed by:** Kerry E. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about SurveyMonkey?** I find SurveyMonkey super easy to use, and the new features make it even easier with the addition of AI and the ability to reuse templates. It makes the platform quicker to create surveys and roll them out with ease. The initial setup was really easy, and feedback from our team is that it's simple and results in efficiencies in their tasks. **What do you dislike about SurveyMonkey?** N/A **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps gauge engagement and training effectiveness, generates ideas, and assesses impact. The AI features and reusable templates make the platform quicker to use, simplifying survey creation and deployment. ### 24. Easy to Use with a Great Variety of Templates **Rating:** 5.0/5.0 stars **Reviewed by:** Cristina C. | Chief of Staff, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** Easy to use, with a variety of templates to choose from. **What do you dislike about SurveyMonkey?** Nothing really to add. I was happy with my survey, and I’ll use the service again in the future. **What problems is SurveyMonkey solving and how is that benefiting you?** Getting anonymous feedback after an event is invaluable. I love that users can share their thoughts freely, without any pressure. ### 25. Easy-to-Learn Survey Builder with an Intuitive Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about SurveyMonkey?** Easy to build surveys, user interface is easy to learn **What do you dislike about SurveyMonkey?** Subscription based and only two computers can be logged in at a time. Difficult for organizations where multiple staff are creating surveys on behalf of the org. **What problems is SurveyMonkey solving and how is that benefiting you?** Sending out surveys so that we have data for analysis and reporting ### 26. SurveyMonkey Shines with an Intuitive UI, Strong Performance, and Ease of Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** The UI, performance and ease of use is what i like most about survey monkey **What do you dislike about SurveyMonkey?** I have not had the need for support and onboarding, so unsure how this feature could be improved. **What problems is SurveyMonkey solving and how is that benefiting you?** It’s helping us gain a better understanding of the business needs of our current and prospective clients. ### 27. Simple to Use and Easy to Repeat and Adapt **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about SurveyMonkey?** I like how simple it is to use, and how quickly I can repeat and adapt it. **What do you dislike about SurveyMonkey?** Sometimes it’s complicated to create interconnected rules that correlate a previous response with a new branch of the questionnaire. **What problems is SurveyMonkey solving and how is that benefiting you?** It’s helping me understand my audience better, and it’s improving my ad efficiency. ### 28. Comprehensive Review of SurveyMonkey **Rating:** 4.0/5.0 stars **Reviewed by:** Raj S. | Recruiter and Client Support Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about SurveyMonkey?** SurveyMonkey makes it incredibly easy to create and distribute surveys, even for users with little technical background. The interface is intuitive, the templates are well-designed, and the question logic options make it simple to customize complex surveys. I especially appreciate the analytics dashboard it provides clear visual summaries and exportable reports that save a lot of time during analysis. The ability to share surveys across teams and collect responses from multiple channels is also a huge plus. **What do you dislike about SurveyMonkey?** While SurveyMonkey is very user-friendly, some of the advanced features are locked behind higher-tier plans, which can be limiting for small teams or occasional users. The design customization options are somewhat restricted, making it hard to fully match branding or visual preferences. Additionally, exporting detailed analytics or raw data can feel a bit clunky at times, and response limits on lower plans can quickly become a challenge for larger surveys. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps us easily collect feedback and required information from our subscribers and clients. It simplifies the process of gathering insights, tracking responses, and analyzing data in one place. This has saved us time, improved the accuracy of our feedback collection, and helped us make more informed decisions based on real user input. ### 29. User-Friendly, AI-Enhanced with Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Lilya O. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about SurveyMonkey?** I really like SurveyMonkey's intuitive and user-friendly layout, which makes creating and analyzing surveys easy without much training. The AI feature is also helpful in optimizing question design. The initial setup was really easy, and I appreciate the better insights and data-oriented solutions it provides. I also highly recommend it, giving it a score of 10 out of 10. **What do you dislike about SurveyMonkey?** Nothing **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey for better insights and data-oriented solutions. Its intuitive, user-friendly layout makes it easy to create and analyze surveys without much training. The AI feature optimizes question design. ### 30. The Best Website To Setup A Survey **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew H. | Accounting Restaurant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about SurveyMonkey?** I have been using this website for years creating surveys to gage employee and client feedback on ideas I had. It is very simple to setup, and I can customize it based on if I need numerical feedback or written explanations. These surveys can be created in a basic manner, but I can definitely get what I need from my survey takers. **What do you dislike about SurveyMonkey?** I embrace the free features but do not like that I have to pay to export and download all my survey results. I can get simple data but anything after 25 respondents I have to pay a lot. I use this site to get a sample of what my clients and employees are thinking. **What problems is SurveyMonkey solving and how is that benefiting you?** I am in-between seasons and getting feedback on what my clients want better from me and my company and what my employees want and think we can improve upon. I think a medium sample size is pretty sizeable to see what I need to do better in 2026. Creating these surveys are simple but it is very quick to create and does not require a lot of web skills to make something that will get me the info I need. ### 31. Helpful Survey Translation, but the Site Could Be More User-Friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** I like that SurveyMonkey can translate surveys, which makes it easier to share them with people in different languages. **What do you dislike about SurveyMonkey?** The website isn’t as user-friendly as it could be. Also, translating surveys is difficult and time-consuming. **What problems is SurveyMonkey solving and how is that benefiting you?** Translating surveys into various languages. It is less time consuming than using Google Translate. ### 32. User-Friendly, Intuitive Layout with Relevant Templates **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about SurveyMonkey?** User friendly layout, very intuitive, relevant templates **What do you dislike about SurveyMonkey?** The limit on the number of devices, kick you out every single timew you use a different device even from the same account and you need to add and remove the old one. **What problems is SurveyMonkey solving and how is that benefiting you?** Communication with the employee, aggregating feedback, anonymous questaionnaries. ### 33. SurveyMonkey Easy and Very Interactive. No one will ignore filling out **Rating:** 5.0/5.0 stars **Reviewed by:** Asim R. | Manager Customer Support , Consumer Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about SurveyMonkey?** In this day and time, an organization cannot improve if their employees are not happy. I use this across the operations to get feedback from 100+ employees about my team leads, in order to provide my employees quality leadership, they need to perform better. Our recruitment department is using it for feedback from candidates to improve their process of hiring as well 1- I do not have to think about creating questions, once i chose the topic from existing templates most of the questions i want to as are already there. 2- Best designs available in the templates, color scheme is amazing. 3- I provide integration with, Microsoft teams, zoom, etc which is amazing 4- The output of the responses can be present in several ways from which i use the pie chart or the building graph. 5- You can add you own company or department logo in the survey. Make is persoonliker. Use background Picture based on the topic. Its just amazing. **What do you dislike about SurveyMonkey?** I have not faceed any issue yet with it. **What problems is SurveyMonkey solving and how is that benefiting you?** We had faced increase in attrition lately, with survey monkey we have launched several different type of surveys for our upcoming candidates, selected candidates, and rejected candidates. This has helped us filter better the talent we are looking for, better our hiring process, and see the reason behind the short stay of employees. In operations we tackle demotivation by launching a survey to find out the needs of employees to meet those needs and keep the employees stick with us Overall for past 7 months we have performed above 100% of our monthly goal. ### 34. Effortless Surveys, High Recommendation **Rating:** 5.0/5.0 stars **Reviewed by:** Bradi K. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about SurveyMonkey?** I use SurveyMonkey to quickly and easily gather information from multiple people through surveys. I like the ease of use most about it, and I find that setting it up was easy too. SurveyMonkey seamlessly integrates with Covr software, which I use alongside it. It's been a consistent choice for my needs, as we have always used SurveyMonkey and I believe it's very effective, which is why I would rate it a 10 out of 10 for recommending it to a friend or colleague. **What do you dislike about SurveyMonkey?** No complaints **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey allows me to quickly and easily gather information from multiple people, making it user-friendly. ### 35. Easy-to-Use Backend Analytics That Covers Everything We Need **Rating:** 4.5/5.0 stars **Reviewed by:** Renelle B. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about SurveyMonkey?** I like the backend analytics; it’s very easy to use and straightforward to navigate. **What do you dislike about SurveyMonkey?** Nothing really, it covers all areas that I need to at the moment **What problems is SurveyMonkey solving and how is that benefiting you?** I use Survey Monkey to gather feedback from staff. Having all responses come to me in one central place makes it easy to manage, review, and track the data. ### 36. Packed with AI Capabilities and Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about SurveyMonkey?** it has lots of AI capabilities. and easy to use functionality **What do you dislike about SurveyMonkey?** lots of signature forms are missing. and sharing data or excel file without downloading is not available. **What problems is SurveyMonkey solving and how is that benefiting you?** creating the survey for outside the agency without breaking firewall or getting things done without much approval for outside people. ### 37. Very Easy to Use and Packed with Great Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Reece L. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about SurveyMonkey?** very easy to use and gives great information **What do you dislike about SurveyMonkey?** I’m new to using SurveyMonkey, and so far I haven’t come across anything I dislike. **What problems is SurveyMonkey solving and how is that benefiting you?** It helps us gather information through surveys, so we can better understand what customers want and keep them satisfied. ### 38. Super Easy Setup for Collecting Feedback and Planning **Rating:** 5.0/5.0 stars **Reviewed by:** Heath F. | Integrated Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about SurveyMonkey?** Super easy to set up and a great way to collect feedback for planning purposes. We used it for that, but I can also see it being really useful for post-event surveys too. **What do you dislike about SurveyMonkey?** Setting up the form is straightforward and works well, but I don’t like being nickel-and-dimed for different survey features. **What problems is SurveyMonkey solving and how is that benefiting you?** Being able to track the reporting aspects across multiple surveys helps us get a clearer answer on an avenue that has left some ambiguity on our end about what’s best. ### 39. Simple, User-Friendly Surveys That Are Easy to Complete **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** How simple it is for others to complete the surveys we create. **What do you dislike about SurveyMonkey?** Not much, maybe extra options for all plan levels. **What problems is SurveyMonkey solving and how is that benefiting you?** We have been able to create a quick, simple and easy survey to collect data and in turn improve our program to better help law enforcement agencies. ### 40. Survey Creation Made Easy with the New AI Builder **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** I especially like the new feature of being able to tell the platform what type of survey you want and it creates it for you. **What do you dislike about SurveyMonkey?** Pricing seems excessive We use surveys infrequently so maybe tiered pricing based on number of surveys? **What problems is SurveyMonkey solving and how is that benefiting you?** Getting feedback on issues and events quickly ### 41. Plenty of Surveys, But Repetitive Pre-Qualification Makes It Time-Consuming **Rating:** 2.0/5.0 stars **Reviewed by:** Ali Omar F. | Research | Analyst | Economist , Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about SurveyMonkey?** There are a lot of surveys available. That's a good point. **What do you dislike about SurveyMonkey?** Many surveys have a pre-qualification stage that basically repeats what I already filled out in my profile. It takes a lot of time and makes it boring to answer the same questions over and over again. **What problems is SurveyMonkey solving and how is that benefiting you?** Personally, I’ve never had any issues resolved. Whenever I tried to complete surveys, I was always disqualified, which I found frustrating. ### 42. Engaging Dashboard and Powerful Customization Make SurveyMonkey Stand Out **Rating:** 4.5/5.0 stars **Reviewed by:** Akello J. | Junior Software Engineer, Computer Networking, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about SurveyMonkey?** The SurveyMonkey dashboard features all the essential function buttons, making it both engaging and user-friendly. What I appreciate most about this product is how efficiently it collects results, allowing anyone to easily use and understand them. The interface is excellent, and overall, I truly enjoyed the features it provides for conducting surveys tailored to individual needs, as well as its straightforward usability. The platform also offers a variety of customization options for the feedback form, so you can conveniently add or remove elements as needed without any hassle. **What do you dislike about SurveyMonkey?** I truly appreciate all aspects of this product. It distinguishes itself as one of the top survey form makers, providing a comprehensive set of features at reasonable prices. As a result, I have not encountered any challenges. **What problems is SurveyMonkey solving and how is that benefiting you?** This tool makes it easy to gather feedback through surveys, providing results that are both precise and detailed. The data is carefully analyzed and presented in an organized manner, which makes it straightforward to use and interpret. ### 43. User-Friendly with Some Feature Limitations **Rating:** 5.0/5.0 stars **Reviewed by:** Savanah C. | Referral Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about SurveyMonkey?** I like how simple SurveyMonkey is to use. It makes it easy to get quick feedback from the team, especially for engagement ideas or planning celebrations. The initial setup was very easy and straightforward. **What do you dislike about SurveyMonkey?** Some features being locked behind higher plans, which can be a little frustrating. Also, some of the customization options can be a little confusing at first. **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey to get quick feedback from the team for engagement ideas and planning celebrations. It solves the problem of gathering ideas on what to celebrate or how to celebrate. I like how simple it is to use. ### 44. Low-Cost Plan with Helpful AI Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** I like that it is low cost, and that they integerated AI **What do you dislike about SurveyMonkey?** it seems like they are constantly trying to upsell me on other services, also the limit on users is bad **What problems is SurveyMonkey solving and how is that benefiting you?** it is allowing me to get responses for my market research surveys ### 45. Simple, Intuitive, and Easy for Non-Tech Users **Rating:** 5.0/5.0 stars **Reviewed by:** Janice P. | Executive Board Member, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about SurveyMonkey?** simple and easy to understand by regular people even those who are not computer savvy. **What do you dislike about SurveyMonkey?** limited options to customize and limited reporting tools **What problems is SurveyMonkey solving and how is that benefiting you?** I am simply a user of this software. And as a user, I am able to give feedback on organizations needing my opinion. Questions are standard across all people they want to get input from. It makes it easier for me as a user to give my feedback through standardized questions. ### 46. Ease of Use and Flexibility **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** I love the ease of use of SurveyMonkey. The different types of questions it offers allow me to obtain information that is varied. **What do you dislike about SurveyMonkey?** I find it difficult to adapt certain features more precisely. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey allows me to tailor a large number of questions to different audiences. ### 47. Great interactive survey with enterprise level built-in and custom templates **Rating:** 3.5/5.0 stars **Reviewed by:** Divyansh T. | Software Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2025 **What do you like best about SurveyMonkey?** What I appreciate most is how Survey Monkey integrates seamlessly with a range of platforms and tools, such as Microsoft Teams, Power Apps, Zoom, Google Sheets, Excel, Slack, and more. This connectivity allows us to create enterprise-level surveys that include business-standard questions, making the process much more efficient and professional. **What do you dislike about SurveyMonkey?** I am not satisfied with the plans and pricing, as the cost is quite high even for basic and essential features, and there are only limited customisation options. The interface also feels complicated when creating advanced surveys, which is an area that definitely needs improvement. Additionally, the lack of real-time collaboration is a significant drawback, especially given how important this feature is in today's connected world. **What problems is SurveyMonkey solving and how is that benefiting you?** Survey Monkey offers me a wide range of templates and customizable options, making it easier to create surveys tailored to my industry at the organizational level. This saves me a significant amount of time and effort that I would otherwise spend searching for suitable templates. Additionally, it integrates smoothly with popular tools and software, further streamlining the process. ### 48. Excellent analyses and filters in the reports, but themes are not very customizable. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about SurveyMonkey?** Some smart features like the ability in reports to filter by created link, so that if I use the link in different places I can see how they perform. I especially like the analytical part. **What do you dislike about SurveyMonkey?** The very low customization of themes. **What problems is SurveyMonkey solving and how is that benefiting you?** The creation of surveys without the need for IT intervention ### 49. User-Friendly Platform That’s Easy to Pick Up **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about SurveyMonkey?** Generally the platform is pretty user friendly and easy to pick up after using. **What do you dislike about SurveyMonkey?** No enough features are included in paid packages. For example, with the starter plan, we couldn't customize survey end messaging where respondents didn't qualify. **What problems is SurveyMonkey solving and how is that benefiting you?** It's the survey platform for our clients' needs. ### 50. Smooth, Efficient Survey Platform That’s Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about SurveyMonkey?** Overall, my experience was smooth and efficient. It’s a dependable platform for building surveys, collecting feedback, and reviewing results without stress. It gets the job done well and is easy to use **What do you dislike about SurveyMonkey?** Few of the features perspective of integration still needs imprvement or flexiblity. Its easy to communicate from platfrom to SurveMonkey but transfer data from Surveymonkey to other platform having limitations **What problems is SurveyMonkey solving and how is that benefiting you?** We have requirement on Opportunity Win/Loss survey, surveymonkey platform is easy to configure survey and integrate with our platform. This makes easy for our business to gather data on single platform ## SurveyMonkey Discussions - [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) - 3 comments, 2 upvotes - [SMS Surveys](https://www.g2.com/discussions/32420-sms-surveys) - 1 comment, 2 upvotes - [Why was survey monkey not paying any rewards to customers ?](https://www.g2.com/discussions/32078-why-was-survey-monkey-not-paying-any-rewards-to-customers) - 3 comments, 2 upvotes - [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) - 9 comments, 2 upvotes - [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) - 5 comments, 2 upvotes - 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[Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## SurveyMonkey Features **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Survey Design - Consumer Insights Platforms** - Multi-Use Methodologies - Industry & Locale Adaptability - Behavioral & Adaptive Logic Guidance - Self-Serve Survey Builder - AI Smart Probes **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Audience Access - Consumer Insights Platforms** - Flexible Audience Options - Customer Data Upload - Consumer Panels **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Data Collection - Consumer Insights Platforms** - Rapid Research - Quality Assurance - Mobile / Mixed Mode **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Analytics - Consumer Insights Platforms** - AI-Powered Insights - Qualitative Research Support - Benchmarking & Norms **Collaboration - Consumer Insights Platforms** - Dashboards & Embedded Integrations - Embeddable Reports - Shared Workspaces ## Top SurveyMonkey Alternatives - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,024 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (5,080 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 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