--- title: SurveyMonkey Reviews meta_title: 'SurveyMonkey Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 23836 reviews by the users' company size, role or industry to find out how SurveyMonkey works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 23836 scale: '5' date_modified: '2026-07-22' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # SurveyMonkey Reviews **Vendor:** SurveyMonkey **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.4/5.0 **Total Reviews:** 23,836 ## About SurveyMonkey SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at http://surveymonkey.com. ## SurveyMonkey Pros & Cons **What users like:** - Users value the **ease of use** of SurveyMonkey, finding it simple and quick to create surveys effortlessly. (376 reviews) - Users love the **ease of creation** with SurveyMonkey, allowing quick and intuitive survey building without technical skills. (171 reviews) - Users find SurveyMonkey's **intuitive design** makes creating surveys straightforward and user-friendly, enhancing their experience. (121 reviews) - Users value the **simplicity of SurveyMonkey** , appreciating its ease of creating and analyzing surveys without technical skills. (114 reviews) - Users find SurveyMonkey **easy to use** , appreciating its free basic features and effective feedback collection. (96 reviews) - Users appreciate the **easy setup** of SurveyMonkey, allowing for a seamless account creation experience with Gmail. (89 reviews) - Users love the **handy pre-built templates** of SurveyMonkey, which simplify survey design and enhance analysis efficiency. (88 reviews) - Features (86 reviews) - Efficiency (82 reviews) - Customer Support (73 reviews) **What users dislike:** - Users find **SurveyMonkey to be expensive** , especially when seeking customization and more robust features beyond the basics. (116 reviews) - Users find the **limitations in the free plan** restrictive, hindering value and necessitating an upgrade for advanced features. (91 reviews) - Users find **survey issues** with outdated workflows and limited customization options that hinder the overall experience. (79 reviews) - Users find the **limited features** in SurveyMonkey's free and lower-tier plans restrict their ability to gain insights. (70 reviews) - Users feel the **limited customization options** in SurveyMonkey restrict their ability to create effective surveys. (62 reviews) - Restrictions (46 reviews) - Users are disappointed by the **missing features** in SurveyMonkey, limiting customization and accessibility for their surveys. (37 reviews) - Limited Questions (35 reviews) - Users feel the **limited options** in SurveyMonkey restrict their survey designs and response visibility significantly. (33 reviews) - Not Intuitive (33 reviews) ## SurveyMonkey Reviews ### 1. SurveyMonkey Makes Feedback Collection Fast, Easy, and Insightful **Rating:** 4.5/5.0 stars **Reviewed by:** TR.SHANTANU B. | Internship Activity Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** SurveyMonkey is easy to use, offers flexible survey customization, and provides clear analytics that make collecting and analyzing feedback quick and efficient. **What do you dislike about SurveyMonkey?** The main drawback is that many useful features are locked behind premium plans. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey simplifies the process of collecting and analyzing feedback. It helps me gather reliable data quickly, understand trends through built-in analytics, and make informed decisions while saving significant time and effort. ### 2. Easy to Use and Speeds Up Question Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** Definitely how easy it is to use! I like that once you type a question it guesses the type of question and how you want answers, makes it much faster! **What do you dislike about SurveyMonkey?** The export option is a little confusing but after doing it a few times it got easier. I also think there should be a better option of how to view the results. When we use it we want to see individual responses. **What problems is SurveyMonkey solving and how is that benefiting you?** We are asking employees about their opinions on things around our workplace and then also just some fun surveys. SurveyMonkey makes it easy to collect anonymous responses and a quick way to get the information. ### 3. Flexible Survey Customization That Fits Our Organization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** The freedom to customize the survey to the way my organization desires. **What do you dislike about SurveyMonkey?** There’s nothing I dislike about SurveyMonkey, but I do wish some features were explained in a more broken-down, step-by-step way. A few parts of the interface can be frustrating, and clearer explanations would make those features easier to use. Overall, the integration experience is good, and the performance is good as well. My organization is getting its money’s worth. I’m not the person in charge of requesting support if it’s needed; that goes through my supervisor. Also, I’m against AI and would rather figure things out on my own. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey is meeting my organization’s needs. ### 4. Easy UI, Strong Forms and High-Quality Reports **Rating:** 5.0/5.0 stars **Reviewed by:** Allan S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about SurveyMonkey?** The Form possibilities and Reports Quality. The UI and UX are easy, performance is good, I did not use integrations, pricing it's not the best but it was ok for the projetct we used. AI worked ok and did not need support. **What do you dislike about SurveyMonkey?** There was some features that we could not use because of the plan. **What problems is SurveyMonkey solving and how is that benefiting you?** Solved a survey for a client asking for NPS and much other questions. ### 5. Inclusive Surveys Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** kim g. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about SurveyMonkey?** I have used SurveyMonkey to take surveys in my office for gauging what may be working or not and for voting on where and when to have happy hour events. SurveyMonkey makes it possible to be inclusive with all of our staff's wants and needs while including those who work in-office and remote. I love that it breaks down analytics and makes it easy to get everyone involved. It was incredibly helpful in determining what was most valuable to our team and understanding what percentages were wanting or not wanting change. The initial setup was very easy. **What do you dislike about SurveyMonkey?** I wish that there were more features to sort questions. It would be better if SurveyMonkey could suggest question types based on the information you need. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps include both in-office and remote staff in decision-making. It breaks down analytics to identify team priorities and preferences, making it easy to get everyone involved. ### 6. Affordable and Accessible, But Needs Real-Time Notifications **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about SurveyMonkey?** I like that SurveyMonkey is affordable, accessible, and easy to use. It's easy to navigate, even for someone like me who hadn't used it before, making it simple to set up and create a prescreening survey. I really appreciate how easy it is for participants to just click a link on various platforms, making it accessible for recruitment. Additionally, it is cheaper than other services like Zoom that I use, which costs around $30 to $35 a month, while SurveyMonkey is under $20, which is a big help for my dissertation expenses. **What do you dislike about SurveyMonkey?** SurveyMonkey takes too long to send notifications. I got no notifications letting me know that someone filled out my prescreening survey. I prefer real-time notifications, but I get an email the day after, which is too late for me. It feels more like an annoyance because, by the time I receive the email, I've already learned about the response another way. I often have to check the app myself to see if anyone has responded because I know it won't notify me immediately. Also, there's no student discount, and I feel like I'm paying too much without any reduction for being a student. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey allows me to easily access potential participants for my dissertation recruitment by sharing a link, enabling effortless data collection without direct outreach. ### 7. Intuitive Survey Building with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Lee K. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about SurveyMonkey?** I find the functionality of SurveyMonkey to be very good. The building of the survey is intuitive, which is probably my favorite feature of the software. Additionally, it allows me to create some reasonably complicated logic during the survey-building process. The export function and analyze function are really helpful as they allow me to confirm that the results match the responses I've received. I also like how easy it is to create unique links to track where people are coming from when they fill out the survey. **What do you dislike about SurveyMonkey?** I was disappointed that I couldn't use the advanced logic to build a question that then would route. It was an advanced routing logic, and that wasn't available with the standard plan. And I think it should be. **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey to build surveys with complicated logic, export results, and analyze them easily. It helps confirm responses match results, and creating unique links to track respondent sources is straightforward. ### 8. Powerful Survey Insights with Great AI and Claude Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Jenise B. | Benefits Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** Being able to extract the survey information. Also, the features of AI/Intelligence that Survey Monkey has is great. It also integrates with Claude which has been a big help in my organization. **What do you dislike about SurveyMonkey?** I think the pricing is a bit expensive when you want to add users to your team. **What problems is SurveyMonkey solving and how is that benefiting you?** Business problems that it is helping to solve is employee performance, employee feedback, and strategic planning. ### 9. Effortless Surveys with Outstanding Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Jon R. | Agency Resource Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about SurveyMonkey?** I appreciate SurveyMonkey because it allows us to easily create surveys and access a lot of data, which is especially helpful given that our United Way office is small and doesn't have many staff members to handle survey creation. The platform does a lot of the hard work for us. I also find it incredibly easy to pull in constituents in a secure and private manner while reaching a broad audience simultaneously. The initial setup was extremely easy, and if a colleague or friend were to ask me what they should use, SurveyMonkey would be at the top of the list. **What do you dislike about SurveyMonkey?** I can't think of anything that comes to mind I don't like about Survey Monkey. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey allows us to efficiently collect secure, private data from many people at once. It simplifies survey creation, especially important for our small team with limited staff. ### 10. Efficient Survey Creation with Powerful Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about SurveyMonkey?** I like that SurveyMonkey solves the problem of having to go around to each person and get their feedback. It compiles data into one place efficiently. I appreciate that it gives the answers in concise and easy-to-read reports. I like that I can create a survey in AI and dump it right into SurveyMonkey, which saves me tremendous time. The variety of options for answers and making answers required or not is really useful. The setup process was very easy. I also prefer using SurveyMonkey over Microsoft Forms because it better meets my needs. **What do you dislike about SurveyMonkey?** In Microsoft forms, I can insert pictures into the survey. I'm not sure if SurveyMonkey allows that, but it is helpful sometimes. Being able to insert pictures into questions, for example, if you are sending a survey out for employees to choose a variety of sweatshirts as a reward, it is helpful to put a picture of the sweatshirt next to the questions. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey solves the issue of collecting feedback manually by compiling data in one place and provides easy-to-read reports. Creating surveys in AI saves time, and SurveyMonkey seamlessly accepts the format. ### 11. Effortlessly Customizable with Powerful Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Massimo M. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about SurveyMonkey?** I like most of the fact that SurveyMonkey is very easy to use. It's very easy to design a survey and get a link for the survey to share across email or text or whatever other channel. I also like its analytical capabilities a lot; the reports it provides once the answers from the survey participants are in are very helpful. The design features help me develop a survey in a very short period of time, and they give me the option of setting up the questions and the answers in the format that works best. The analytical capabilities really help me understand the overall level of satisfaction, as well as the details from comments provided by participants, helping me understand what went well and what needs to be changed. The initial setup was extremely straightforward—very easy, very simple, got up and running in a matter of minutes. Really fantastic. **What do you dislike about SurveyMonkey?** I've tried to use the integration of SurveyMonkey into Excel or Word. But I haven't been hugely successful. So that's probably something that needs to improve, and I need to understand better how that works. **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey to tailor training content to participants' needs and industry, and afterward, it helps me understand what went well and what needs improvement, enhancing future trainings. ### 12. Effortless Surveys, Needs Improved Data Comparison **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about SurveyMonkey?** I like the ease of use for building evaluations and surveys with SurveyMonkey. I also really appreciate the exporting of data feature, as it makes handling survey results much more efficient. **What do you dislike about SurveyMonkey?** I would like the chance to merge different surveys (albeit with the same questions), but right now, it does not have the capability to do that. Not being able to compare and contrast two or more surveys is also an issue. **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey to see if training programs are effective. Its ease of use and data export features are great, but I can't merge different surveys or compare them, which is frustrating. ### 13. Clear, Easy-to-Use Platform with Great Logic and a Large Audience **Rating:** 4.0/5.0 stars **Reviewed by:** Elizabeth L. | Director of Product Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** I love that it is a very clear and easy to use platform. They have a large audience and it is easy to get respondents on platform or use your own. The logic and other abilities in platform are great. **What do you dislike about SurveyMonkey?** Sometimes customizations are hard. Or getting a specific audience can be expensive. **What problems is SurveyMonkey solving and how is that benefiting you?** They help us better understand our audience and know what new products will be successful. ### 14. Easy, Well-Organized Setup with Flexible Survey Formatting Options **Rating:** 4.0/5.0 stars **Reviewed by:** Lyle A. | Membership Council Chair, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** The setup is easy and well organized, and there are plenty of options available for survey formatting. **What do you dislike about SurveyMonkey?** I wish there were a way to afford a higher level without having to pay for the full year in advance. I would have chosen a higher level if I’d been able to split the payments. **What problems is SurveyMonkey solving and how is that benefiting you?** It allows me to reach a large demographic in a shorter period of time. ### 15. Streamlined Feedback Collection with Intuitive Features **Rating:** 4.5/5.0 stars **Reviewed by:** Kyle B. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about SurveyMonkey?** I like the premade templates and the ability to create conditional fields in SurveyMonkey. These features save me time and allow me to make more intuitive and adaptive forms. SurveyMonkey also gives me a clean and concise method of soliciting feedback and being efficient in how we collect it and report on it. The initial setup was really easy. **What do you dislike about SurveyMonkey?** I feel that the pricing and team structures have limitations. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey provides a clean and concise method for soliciting feedback, making my process efficient in collecting and reporting. It saves me time with templates, and conditional fields allow for more intuitive and adaptive forms. ### 16. A Powerful Tool that is Easy to Use With Some Limitations **Rating:** 4.0/5.0 stars **Reviewed by:** Adam P. | Site manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about SurveyMonkey?** The site has has done a recent update and it's very attractive and sleek looking. **What do you dislike about SurveyMonkey?** This is still best for paid users who want to do anything beyond very simple and limited numbers of responses. **What problems is SurveyMonkey solving and how is that benefiting you?** We have used SurveyMonkey to collect information with a simple online form. A simple form that is easy to share and utilize has been helpful for connecting with our clients or new prospective customers. ### 17. Valuable Features for Feedback Surveys **Rating:** 4.0/5.0 stars **Reviewed by:** Breanna S. | HR Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** I do like the paid features that come with the plan such as more responses allowed and being able to share with other people for the results **What do you dislike about SurveyMonkey?** I dislike the paywalls and how there's no way for someone to give the survey features a trial run before committing to a full month. I think it's a little expensive for what it is. **What problems is SurveyMonkey solving and how is that benefiting you?** The problem that we had was being able to get feedback anonymously and survey monkey did help with that. I also liked the customizable features. it was a reliable way to get feedback and was easy to use ### 18. Powerful, Easy-to-Use SurveyMonkey with Great AI Features and Onboarding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ali K. | Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about SurveyMonkey?** Lots of powerful features in an easy-to-use suite. It’s a nimble, high-performing platform that’s straightforward to use. Lots of new AI features, excellent support during onboarding, and overall integrates quite well into our stack. Dollar for dollar, SurveyMonkey offers the best value for our team. **What do you dislike about SurveyMonkey?** Generally we love SurveyMonkey and thankfully haven't had any significant issues with the platform. We've ran into times where surveys don't send or have errors but that's typically our fault & resolved quickly. **What problems is SurveyMonkey solving and how is that benefiting you?** From our perspective SurveyMonkey isn't really facing any significant issues, they offer an excellent platform for our team at a good price. We are generally happy. ### 19. Fast, Polished Surveys with Time-Saving Templates and Real-Time Responses **Rating:** 4.5/5.0 stars **Reviewed by:** Shawn R. | Business Analyst, Mystery Shopper, Hospitality Surveyor, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2026 **What do you like best about SurveyMonkey?** SurveyMonkey helps me quickly create clean, ready-to-send questionnaires. The drag-and-drop editor makes it simple to customize questions, and the templates save me a lot of time. Sharing surveys by email or link is reliable, and seeing responses come in real time is both convenient and impressive. **What do you dislike about SurveyMonkey?** For sales teams, the platform can feel pricey for ongoing use, especially with limits on responses and many advanced features locked behind higher tiers. Some CRM integrations also come across as clunky, and setting up more complex logic can be a bit fiddly. Reporting exports could be more flexible as well, so it’s easier to pull the data into a dashboard quickly. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helped my business boost retention and satisfaction by surfacing clear customer feedback. We measure renewal intent, space needs, and service gaps, then tailor our offerings and responses with our team. The result: faster issue resolution, targeted improvements, and a better, more personalized client experience. ### 20. Survey Monkey Makes Surveys Effortless and Worth the Price **Rating:** 5.0/5.0 stars **Reviewed by:** Mingo B. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about SurveyMonkey?** I think the ease of use for Survey Monkey is the most impactful factor. It's simple to set up, simple to send, and more importantly simple to fill out for those it's sent to. It can be integrated into emails so easily it makes it's use incredible. The prices is so worth it, especially in terms of the feedback we get when we use it. **What do you dislike about SurveyMonkey?** Sometimes I do struggle with finding support on some of the features, but the team at Survey Monkey is helpful. **What problems is SurveyMonkey solving and how is that benefiting you?** Feedback is essential for marketing and Survey Monkey solves this problem for us in a way no other application has so far. ### 21. Easy to Use, Great Dashboard and Support—Plus Handy AI Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Nia H. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** I like the ease of its use. The dashboard and the customer service. It is relatively inexpensive and the AI tools are nice to have as well **What do you dislike about SurveyMonkey?** I wish we could share accounts across the team for smaller organizations that don't need annual memberships **What problems is SurveyMonkey solving and how is that benefiting you?** Collecting data regarding employee satisfaction and housing it in a way that is anonymous has been very helpful ### 22. Fast, Easy Survey Building with Time-Saving Templates and Real-Time Results **Rating:** 4.5/5.0 stars **Reviewed by:** Harshul S. | Sr tech support, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2026 **What do you like best about SurveyMonkey?** makes it all really easy to build survey quickly without need any technical skills. The templates and question options save the lot of time when setting things up. Sharing surveys and the viewing results in real time keeps the whole process smooth and the efficient **What do you dislike about SurveyMonkey?** Some of better features are locked in high tier plan s, so you hit the limits fast. Branding and the customization options feels restricted unless you do upgrade. The analytics are very helpful but can also feel basic when you need the deeper insights. **What problems is SurveyMonkey solving and how is that benefiting you?** It gives me the simple way to collect the feedback without any of the manual data entry or the complicated tools. Responses come in muchquickly, and dashboard help me understand results at glance. Overall, it makes the gathering insights very easier and speeds up the decision‑making. ### 23. Effortless Surveys, Intuitive UI **Rating:** 4.5/5.0 stars **Reviewed by:** Adit C. | Graduate Research Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about SurveyMonkey?** I mostly use SurveyMonkey for creating and keeping records of events happening in my organization. I like the data organized, and SurveyMonkey has a feature that allows showing data based on the selected questions or categories. It's easy to use and is easily understood, even by non-technical users. SurveyMonkey is built so users can move from idea to finished survey without needing training. The interface is clean, the steps are clearly separated, and nothing feels hidden behind complex menus. I connect SurveyMonkey with Excel for deeper filtering, pivot tables, and custom charts, and it is very easy to connect. The initial setup was very quick because the platform is designed to get new users from sign-up to the first survey with almost no friction. I would call the setup smooth, intuitive, and surprisingly fast. **What do you dislike about SurveyMonkey?** You can't fully control layout, fonts, spacing, or visual designs. Connecting the branches of the questions can be tedious for some people. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey organizes data based on selected questions, which I like. It’s user-friendly, even non-technical users can create surveys easily without understanding complex formats. ### 24. A reliable, low-friction survey tool I return to regularly for structured feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Tarun K. | IT Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2026 **What do you like best about SurveyMonkey?** What I appreciate most about SurveyMonkey, even on the Basic / Free plan, is how intentionally it is designed around the core act of creating and distributing surveys without unnecessary friction. When I log in, I’m not overwhelmed by configuration decisions or setup steps. The platform makes it immediately clear where to start, whether that’s creating a survey from scratch or using a pre-built structure as a foundation. This clarity matters because surveys are often created under time pressure, when the priority is collecting responses quickly rather than learning a complex tool. Ease of use is one of SurveyMonkey’s strongest points. The interface feels mature and predictable, which means I don’t have to re-learn workflows each time I come back to it. Question creation, answer options and basic logic are presented in a straightforward way that allows me to focus on the wording and intent of the questions rather than the mechanics of the tool. Even when switching between different survey types, the experience stays consistent, which reduces cognitive overhead and speeds up the overall process. I also find myself returning to SurveyMonkey frequently because it handles the full lifecycle of a simple survey in one place. From building questions, to sharing the survey link, to reviewing incoming responses, everything flows logically. For basic use cases, I don’t need to integrate additional tools or export data immediately to feel productive. I can check responses directly in the platform, get a quick sense of participation and identify trends without extra setup. Another strength is how stable and dependable the platform feels. Surveys load reliably, links work consistently and respondents don’t encounter confusing interfaces on their end. This reliability is important when surveys are shared with external participants, because responses need to be collected consistently without technical issues. I don’t have to worry about whether a respondent will struggle to complete a survey or abandon it due to usability issues, which helps improve response rates and overall data quality. The free plan’s feature set is limited, but it is clearly defined. That transparency actually makes the product easier to use because I know what to expect. I can design surveys, collect responses and review results without constantly running into unclear boundaries. For straightforward survey needs, the available features are sufficient and the platform does not feel artificially complicated just to push upgrades. SurveyMonkey’s help resources and customer support have been helpful whenever I’ve needed clarification on features or plan limits, making it easy to resolve questions quickly and continue working without interrupting my workflow Overall, SurveyMonkey fits naturally into my workflow as a tool I can rely on whenever structured feedback or data collection is needed. It doesn’t demand constant attention, customization, or maintenance. Instead, it provides a clean, efficient environment where I can create surveys quickly, distribute them confidently and review responses without friction. That consistency is what keeps me coming back to it over time. **What do you dislike about SurveyMonkey?** The main limitation I notice on the Basic plan is how quickly you can reach feature constraints once your needs go beyond simple surveys. Advanced question logic, deeper analytics and more detailed reporting are clearly reserved for paid plans. While this is understandable, it can feel restrictive when you want to explore results in more depth or customize the survey experience further. Response viewing and export options are also limited on the free tier. When working with larger response sets, it can be harder to slice the data in meaningful ways directly within the platform. This means that for more analytical or long-term projects, upgrading becomes necessary sooner rather than later. That said, these drawbacks are more about scope than usability. The platform works well within its intended boundaries, but those boundaries are something to be aware of if survey complexity grows over time. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey solves the problem of collecting structured feedback in a fast, organized and repeatable way. Instead of relying on unstructured emails, messages, or ad-hoc forms, it gives me a centralized place to design surveys that are easy for respondents to complete and easy for me to manage. The biggest benefit is time efficiency. I can go from idea to live survey very quickly, which is especially useful when feedback is needed on short notice. Because the platform handles distribution and response collection smoothly, I can focus on interpreting the feedback rather than managing the logistics of gathering it. SurveyMonkey also reduces friction on the respondent side. Surveys are simple to access, intuitive to complete and don’t require extra steps or accounts. This helps improve participation and ensures that the feedback I receive is more representative and useful. In practice, SurveyMonkey acts as a dependable utility rather than a complex system. It supports recurring survey needs without demanding ongoing setup or customization, which makes it easy to integrate into regular workflows whenever structured input is required. For basic survey use cases, it provides exactly what’s needed: clarity, reliability and speed. ### 25. Easy to Use, Straightforward Setup, and Great Data Tools **Rating:** 4.5/5.0 stars **Reviewed by:** Chloe M. | Impact and Engagement Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** It’s easy to use and straightforward to put together, and I like all the data tools that it comes with. **What do you dislike about SurveyMonkey?** The reminder feature is kind of hard to use and understand. After I send the first reminder, sending additional reminders becomes time-consuming, especially when there are so many different collector lists to work through. **What problems is SurveyMonkey solving and how is that benefiting you?** An easy way to collect data from large groups of people. ### 26. Effortless Surveys, Intuitive Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Marc P. | Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about SurveyMonkey?** I like the interface of SurveyMonkey, and I'm used to it now. It suits my needs just fine, and I find it seamless with no surprises. I like the fact that I can easily import the data into an Excel spreadsheet. Also, I can customize the interface, adding the Ottawa U logo, which makes it look sleeker and more professional. I was able to use SurveyMonkey without having to read any instructions, which says a lot about how well the interface is laid out. The initial setup was quite easy; I didn't read the instructions and was up and going in no time. **What do you dislike about SurveyMonkey?** I sort of had a problem finding under which icon or link I could find the results under at the beginning. **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey to conduct surveys in my classes and compile results to produce statistics. It allows me to easily import data into Excel, and the seamless interface suits my needs. ### 27. Effortless Survey Creation with SurveyMonkey **Rating:** 5.0/5.0 stars **Reviewed by:** Marisa R. | Administrative Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about SurveyMonkey?** I love that I can duplicate surveys because I use that feature very often for job functions that I have to do monthly or annually. I just duplicate surveys that I used in previous years and edit them. I also really like the feature where you can prepare your questions ahead of time and just copy and paste them, and SurveyMonkey takes it and turns it into a functional survey for you. It also provides the suggested formats for different questions based on the type of question that I typed out and provided. The initial setup of SurveyMonkey was very easy, so easy that I don't even remember it. **What do you dislike about SurveyMonkey?** I guess, it would be really nice to get an automated email. We already receive automated emails to notify my when I have a response, but I have to log in to see the submission details. It would be really nice if I could a quick preview of the questions that were answered in the automated email that I received, so that I do not have to take the time to log in to the program and check the results. **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey to get quick feedback and compile important information easily. It helps me measure things I would find difficult otherwise. I love exporting the survey responses, because it provides me with a formatted report that I can filter and build off of. ### 28. Effortless Q&A Creation with Easy Cut-and-Paste **Rating:** 4.5/5.0 stars **Reviewed by:** Karen G. | Director of Membership and Continuing Education, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** The best part for me is cutting and pasting the questions and answers into the option that creates it for you! **What do you dislike about SurveyMonkey?** I don't have any downsides to Survey Monkey. **What problems is SurveyMonkey solving and how is that benefiting you?** We provide CE. We must do evaluations in order to report back to our accreditation provider. This allows us to show all the questions and answers that we collect in an organized and easy-to-see response. ### 29. Easy to Use with Great Multi-Software Integrations at a Competitive Price **Rating:** 4.5/5.0 stars **Reviewed by:** Mouvement L. | Political advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** It’s easy to use and integrates well with multiple software tools. The pricing is competitive, which makes it a solid option overall. **What do you dislike about SurveyMonkey?** There’s a lack of options and versatility when creating a form. It feels really limited in the design. **What problems is SurveyMonkey solving and how is that benefiting you?** There isn’t really any problem that SurveyMonkey can solve, but it does offer a good survey platform for organizing events or developing policy programs. ### 30. Flexible Branding and Response Format Options **Rating:** 4.0/5.0 stars **Reviewed by:** Allie B. | Senior Communications Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about SurveyMonkey?** I like that there are options to implement company brand guidelines. I also like the variety of options available for response formats. **What do you dislike about SurveyMonkey?** I dislike how tricky it can be to import survey questions. I also dislike the ease of analtyic gathering and interpretation. **What problems is SurveyMonkey solving and how is that benefiting you?** It's helping us to gather feedback to a more broad area of people, which helps us adjust our work accordingly. ### 31. AI Survey Creation That Consistently Delivers Better Results **Rating:** 5.0/5.0 stars **Reviewed by:** Christine V. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** I love the AI feature for creating surveys! It always does a great job for me and comes out better than I can create. **What do you dislike about SurveyMonkey?** I haven't found anything that I dislike about the platform. **What problems is SurveyMonkey solving and how is that benefiting you?** We've been able to get a much higher return on surveys which has helped our agency refine practices, make improvements, and stay on top of our consumer and employees' needs. ### 32. Best tool for survey **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about SurveyMonkey?** SurveyMonkey has graph KPI features that you can use to visualize the reponses **What do you dislike about SurveyMonkey?** ****This is for the moderator. Why did you send me an email yesterday to ansdwer 4 questions on previous review about SurveyMonkey and then took my review to be moderated? I already submitted review about it along with screenshot and the review was approved so I don't understand why my response is not sufficient. ************** Nothing at this moment. Still easy to use and UI is awesome. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey solves the organization problem by enabling users to have acces to a web based application to fill out questionaires instead of using word document. ### 33. Effortless Data Analysis and Flexible Exports **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about SurveyMonkey?** It can analyze the data. I don't have to spend time figuring it out, and I can export the information as needed. **What do you dislike about SurveyMonkey?** It's hard for me when I have a 2 part question. For example, I had a survey that required the child's name and age. I didn't want to use the text box because I wanted to pull the info into age categories. Therefore, I had to use 2 questions and was unable to pull the information from the first question as a continuation for the second question. **What problems is SurveyMonkey solving and how is that benefiting you?** It's eliminating the need to receive responses via email and analyzing data. ### 34. Easy Survey Creation with Templates and Great Results Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Dave E. | Freelance Writer, Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about SurveyMonkey?** It's pretty easy to create surveys. You can mostly walk your way through it and it also has prompts to provide you with some guidance and best practices. Recent improvements have made it even easier to use with templates and better results reporting. It even creates graphs for presentations when it comes time to report on your survey results. **What do you dislike about SurveyMonkey?** Knowing which features we can access with our chosen plan. They are shown on the dashboard but when you click on them is says only available with an updated plan. **What problems is SurveyMonkey solving and how is that benefiting you?** It provides an easy way for us to collect feedback on proposed route changes. Nobody wants to come to an in-person meeting and it's even getting hard to have a virtual meeting to collect feedback. Putting a survey link online and sending out emails and posting to social media is a low-cost but effective way to solicit feedback upon which we make important service decisions. ### 35. SurveyMonkey Makes Company Surveys and Insights Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** SurveyMonkey is very useful for our company when it comes to sending out surveys and using those statistics to help better our company. **What do you dislike about SurveyMonkey?** I would say that when downloading the results, the former layout that was used was better than the current. I have to search to find my downloads. Also, the surveys sometimes end up in the junk folder for some of our recipients. **What problems is SurveyMonkey solving and how is that benefiting you?** Before, our company would send out paper ballots for Board elections, and then they would have to mail them back. SurveyMonkey has made the process so much easier, and we get the accurate results, real time. ### 36. Adaptable, Easy-to-Review Answers at a Great Price **Rating:** 4.5/5.0 stars **Reviewed by:** Peter W. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about SurveyMonkey?** Adaptable, easy to format and review answers. Pricing keen and we only have 2 users access which keeps pricing down **What do you dislike about SurveyMonkey?** The change to the review format makes it harder for me to read and understand the overall scores, although this is purely a matter of personal preference. **What problems is SurveyMonkey solving and how is that benefiting you?** It shows customer feedback in real time, and email links are sent daily to departing customers. ### 37. AI-Powered, Prepopulated Forms Make Data Capture Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Stefanie H. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** The AI is a nice feature, and I enjoy prepopulated forms, but in general, it is not time consuming and easy to capture data on **What do you dislike about SurveyMonkey?** Sometimes the start up is rough - like tyring to get my text options ready to go **What problems is SurveyMonkey solving and how is that benefiting you?** We currently use it for satification surveys from patients, as well as general questions to our staff. ### 38. Easy-to-Use Online Surveys with Terrific Personalized Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about SurveyMonkey?** Ease of use online and terrific personalized communication with quick turnaround responses in personal emails. This was the first ever questionnaire I create online and I thought the tutorials made this very easy to do and manage. **What do you dislike about SurveyMonkey?** Some things were not as easy to view in the app. I could easily see the latest survey counts, but beyond that it was very limited. I am an Android user. **What problems is SurveyMonkey solving and how is that benefiting you?** I am a doctoral dissertation student and the data I was trying to collect on my own using my own contacts, social media ads, and posting in groups was inadequate. SurveyMonkey allowed me to move the data collection process to a conclusion in a month. After hearing other doctoral students complaints with not enough data 6 months later, I am thrilled and convinced that alone should save me the expense of one semester of school tuition. ### 39. Intuitive Survey Building with Actionable Analytics, but archaic multilingual **Rating:** 4.0/5.0 stars **Reviewed by:** michaela c. | Customer Success Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about SurveyMonkey?** The interface is quite easy to navigate and intuitive even to a new user. Survey building function is efficient and question library provides sufficient selection. Question branching works well. Visuals in analytics tool are quite nice and actionable. I appreciate availability to save graphs and tables in PDF as well as PNG- easy to use in the presentation. I recently tested multi survey analysis and while its nice for easy metrics like NPS and CSAT. **What do you dislike about SurveyMonkey?** The app tends to bug out quite a bit. We had major issues with multilingual collector and support took forever to answer and when they did they pointed us to generic KB, which of course didnt solve anything. I think the app could be way more effective if they worked with real users and listened to their suggestions. I find the way translations are done in Survey Monkey very outdated and ineffective especially if you work with a lot of languages. This goes for survey itself as well as collectors. **What problems is SurveyMonkey solving and how is that benefiting you?** I have detailed insights into customer satisfaction and metrics. ### 40. Simple Survey Creation and Fast Data Exports with CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Simon H. | Audience Insights Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about SurveyMonkey?** Very simple UI allows me to create surveys and download data quickly. It integrates with our CRM so we can track responses back to individual customers. **What do you dislike about SurveyMonkey?** The analytics is quite basic, so I need to export data into other platforms or Excel **What problems is SurveyMonkey solving and how is that benefiting you?** They are continuously improving the analytics function and that allows me to do more with the data held there. ### 41. Highly customizable and easy to use and user friendly Survey application **Rating:** 5.0/5.0 stars **Reviewed by:** Uma V. | Head of Finance, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2024 **What do you like best about SurveyMonkey?** > Easy to access and customize surveys as per business requirements > Track the survey results in real time > Analyze the responses based on the category > Very user-friendly survey tool, familiar to most of the users as this survey tool is widely used across industries **What do you dislike about SurveyMonkey?** There are no major points which identified to improve this tool as this tool is very useful and well designed for conducting mass survey and to check pulse from team etc., no issues found so far. **What problems is SurveyMonkey solving and how is that benefiting you?** We used this tool to capture the responses at larger forums like organization wide surveys, change management impact etc., ### 42. SurveyMonkey Makes Creating, Managing, and Exporting Surveys Effortless **Rating:** 4.0/5.0 stars **Reviewed by:** Isabelle M. | Business Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about SurveyMonkey?** Survey Monkey is great. It allows us to easily create and manage surveys and responses, both internally and externally. We can also export the responses afterward without any hassle. **What do you dislike about SurveyMonkey?** The mobile survey-taking experience isn’t always smooth. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey offers a straightforward way to gather both internal staff feedback and external responses in a single platform. It reduces the need for manual data collection by centralising responses and including basic, ready-to-use reporting. This saves time when running recurring feedback cycles as well as one-off initiatives, and it also makes it easier to share results with stakeholders without needing extra processing. ### 43. SurveyMonkey: A reliable tool for a professor's job **Rating:** 4.0/5.0 stars **Reviewed by:** Sinjini M. | Associate Professor of Information Systems and Decision Sciences, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about SurveyMonkey?** SurveyMonkey has been very useful for my research over the past several years. It has an interface that is very user-friendly and easy to use. This helps me in creating surveys on a wide range of topics across disciplines and collect data via an efficient distribution process. The platform offers resources and templates that can be customized for different population sub-groups based on the application (for example, research purposes, teaching purposes, assessment, and so on). The other feature that I find extremely helpful for my work is that I can obtain the analysis and results very quickly and it consists of tabular and graphical summaries of the data that provide actionable insights and interpretation. Further, the integration with Excel makes transition of the data to other software platforms seamless that facilitates analytics. SurveyMonkey has thus proved to be an efficient tool for informed decision-making in the current data-driven world. **What do you dislike about SurveyMonkey?** Nothing much really except for the fact that some improvement in the appearance and addition of more interactive components can make the SurveyMonkey platform more attractive to a wider range of users. In particular, the "free" version can be be improved significantly to attract first-time users, especially students and smaller organizations. Uploaded a screenshot as I was able to log in to the account. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey assists me in gathering data through surveys, which I utilize for teaching, research, and service activities that are integral to my job. ### 44. Survey monkey experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about SurveyMonkey?** I like that SurveyMonkey makes it easy to create professional surveys and collect responses in one place. The reporting and analytics tools also make it simple to understand the results and identify trends. **What do you dislike about SurveyMonkey?** One thing I dislike is that some of the more useful features are only available with paid plans. The survey customization options can also feel somewhat limited unless you upgrade. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey simplifies the process of collecting feedback and organizing responses, saving me time compared with creating surveys manually. It helps me make more informed decisions by providing clear summaries and analytics of the results. ### 45. Still a very good way for all your surveys **Rating:** 4.0/5.0 stars **Reviewed by:** Gijs V. | ICT-coördinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about SurveyMonkey?** They have improved the security a lot. MFA is now standard, not everybody can see all surveys of other members, which is great. **What do you dislike about SurveyMonkey?** In these times, where we are all looking for non-american alternatives, there are much options. Could it be an option to create "Surveymonkey Europe' that's all European? **What problems is SurveyMonkey solving and how is that benefiting you?** I've tried other survey builders, but since i've worked with SurveyMonkey so much, it works fluently for me and I can just create a form or survey within short time. It's drag & drop and that's just the best way for me. It gives me the best insight in de collected data. ### 46. User-Friendly Surveys with Helpful Question Suggestions and Flexible Collectors **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about SurveyMonkey?** It is user friendly and I appreciate the suggestions for better questions. It is also helpful to see how long it might take a respondent to complete the survey. Having different options for 'collectors' is also a great feature. **What do you dislike about SurveyMonkey?** Sometimes the Logic feature can be tricky to use. I also don’t like that I can only have two set-ups at a time. If I’m out and a coworker needs access to the survey for any reason, they can’t get in unless I remove someone else from the user list first. **What problems is SurveyMonkey solving and how is that benefiting you?** I don't have an answer for this. ### 47. Survey Monkey is EASY Data **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S G. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about SurveyMonkey?** Survey monkey continues to update and make sure their site is usable **What do you dislike about SurveyMonkey?** Give people longer free trials to experiment with the paid side of survey monkey **What problems is SurveyMonkey solving and how is that benefiting you?** This allows us to reach out to all stakeholders in our school district to ask a variety of questions. It's easy to make surveys that are consistent so it is not confusing to the public taking the survey. ### 48. Nice and easy to use Survey Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kanishka S. | Manager - Analytics, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2023 **What do you like best about SurveyMonkey?** The recent improvements to survey logic and branching features have been helpful. The mobile-responsive survey design also works well for reaching respondents on any device. **What do you dislike about SurveyMonkey?** It would be great to have the ability to resend survey links specifically to non-respondents, as well as more customization options on the free plan. Better export formatting for data analysis would also be a plus. **What problems is SurveyMonkey solving and how is that benefiting you?** Capturing survey feedback ### 49. SurveyMonkey Makes Feedback Collection Fast, Easy, and Insightful **Rating:** 5.0/5.0 stars **Reviewed by:** Franco D. | Own & Digital Media Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about SurveyMonkey?** SurveyMonkey is easy to use, quick to set up, and makes it simple to collect and analyze customer feedback. I especially value its templates, flexible question formats, and clear reporting dashboards. **What do you dislike about SurveyMonkey?** Some advanced features and customization options are locked behind higher-priced plans. Reporting and data exports could also be more flexible, especially when managing complex surveys or larger respondent segments. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps us collect structured customer feedback, measure satisfaction, and identify pain points quickly. This allows us to make more informed marketing and product decisions, validate initiatives, and improve the customer experience based on real data. ### 50. Simple Yet Powerful Analytics With Time-Saving AI **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos M. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about SurveyMonkey?** I like how it balances simplicity with deep analytical power. The AI integration—whether I’m building surveys or summarizing open-ended responses—saves me hours of manual work, and the advanced logic features make it possible to create highly personalized experiences for respondents. **What do you dislike about SurveyMonkey?** The pricing structure feels quite steep, and the free plan is far too restrictive for any real professional use. I also don’t like the automatic overage charges for additional responses, and it’s frustrating that deeper branding customization is locked behind the highest-priced tiers. **What problems is SurveyMonkey solving and how is that benefiting you?** It helps remove the bottleneck in qualitative data analysis. Rather than manually sorting through thousands of comments, I can rely on instant AI insights and automated workflows, which enable our team to respond to customer feedback in real time. This has noticeably improved our agility and overall customer satisfaction. ## SurveyMonkey Discussions - [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) - 3 comments, 2 upvotes - [SMS Surveys](https://www.g2.com/discussions/32420-sms-surveys) - 1 comment, 2 upvotes - [Why was survey monkey not paying any rewards to customers ?](https://www.g2.com/discussions/32078-why-was-survey-monkey-not-paying-any-rewards-to-customers) - 3 comments, 2 upvotes - [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) - 9 comments, 2 upvotes - [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) - 5 comments, 2 upvotes - 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[Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## SurveyMonkey Features **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Survey Design - Consumer Insights Platforms** - Multi-Use Methodologies - Industry & Locale Adaptability - Behavioral & Adaptive Logic Guidance - Self-Serve Survey Builder - AI Smart Probes **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Audience Access - Consumer Insights Platforms** - Flexible Audience Options - Customer Data Upload - Consumer Panels **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Data Collection - Consumer Insights Platforms** - Rapid Research - Quality Assurance - Mobile / Mixed Mode **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Analytics - Consumer Insights Platforms** - AI-Powered Insights - Qualitative Research Support - Benchmarking & Norms **Collaboration - Consumer Insights Platforms** - Dashboards & Embedded Integrations - Embeddable Reports - Shared Workspaces ## Top SurveyMonkey Alternatives - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,024 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (5,080 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 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