SurveyMonkey Reviews & Product Details

Customization in the form fields, ability to use branding requirements of my organization, variety of ways to send and track responses, reporting features, integration with online payment of survey recipient. Review collected by and hosted on G2.com.

A missing feature is the ability to automatically remove a list or bullet option once the maximum number of responses for that option has been reached. For example, if there is a max of 12 registrations for a specific speaker panel, the 13th (and later) respondent should no longer see that speaker panel as an option to select.

Also, the inability to allow payment for different cost options is less than satisfactory. For example, respondents must $10 for an S-XL shirt size and $15 for 2XL+. I am unable to identify how to configure Stripe and Surveymonkey to charge two different costs. Review collected by and hosted on G2.com.

SurveyMonkey is very straightforward and easy to use, and nearly always has everything I need. Our team also heavily utilizes the Analyze functions of our surveys and uses the graphs and data to create presentations and board reports.

We integrate with Hubspot, which allows us to send follow-up emails to those who haven't completed a survey or form in SurveyMonkey. Generally this feature is easy to use and helpful, though we're just in the beginning stages of the integration.

Pricing is reasonable and competitive.

I haven't use support really at all, so cannot speak on that element. Review collected by and hosted on G2.com.

Just a few small things.

1. We are a network for insurance brokers, and they are our audience for everything. For response consistency, we always ask for basic contact information and their company name, and we like utilizing a dropdown list for companies so that everyone responding from the same company will report with the same spelling/variation/format. SurveyMonkey doesn't allow for custom dropdowns like GetFeedback (what we used previouskly), so I have to constantly update every active survey every time we have a change in our companies.

2. I really wish language translation was easier. I know it's there, but it still requires a lot of manual effort.

3. I sometimes find the theme editing a bit confusing. Review collected by and hosted on G2.com.

I like how easy it is to preview surveys across different devices before sending them. The response summaries and charts are also clear, which makes it faster to understand the results without manually organizing the data. I also appreciate the collaboration features, since they make reviewing and editing surveys with others more convenient. Review collected by and hosted on G2.com.

SurveyMonkey could make more customization and survey-logic features available on lower-priced plans. It would also be helpful to have clearer explanations of which features require an upgrade before building the survey. More flexible report formatting, easier data exporting, and fewer limitations on responses would make the platform more useful for individuals and small teams. Review collected by and hosted on G2.com.

The overall user experience is good. I've noticed many of the changes have been beneficial. I myself had a chat with someone and shared some feedback about how the experience can be improved and I saw immediate changes, which was awesome! Review collected by and hosted on G2.com.

I appreciate the addition of "bulk answer" to multiple choice questions, but I would still love to be able to copy and paste them to be individual choices. It's just a matter of a few clicks but a big part of my workflow. Review collected by and hosted on G2.com.

SurveyMonkey is very user friendly whether you are a 1st time user or have experience using it. The pricing also is user friendly. The support from given by both AI and the staff is very straightforward and easy to follow through. Review collected by and hosted on G2.com.

Nothing at present. I have been using it for a number of years and in different organizations. Review collected by and hosted on G2.com.

I love that it can do so many things. It gives me a wide variety of question types to choose from, which makes it easier to ask exactly what I need. I also really like being able to create multiple pages and use logic based on people’s answers. Review collected by and hosted on G2.com.

I find it takes more work than it should to view responses within the program. Finding the right page and getting the responses to display clearly always seems to require multiple steps. Review collected by and hosted on G2.com.

I like SurveyMonkey's ability to create customized questions and versions of different surveys. This flexibility is particularly helpful since I can tailor surveys for the same topic to different audiences, making the process easy and organized. Additionally, I find that once I understood how the system works, it's really pretty easy to use. I've also found setting it up for a different company to be pretty simple. Review collected by and hosted on G2.com.

I find it a bit cumbersome that I need to use an external AI tool, like Claude integration, to easily create customized surveys. It would be awesome if SurveyMonkey could have built-in features that don't require linking to an LLM for such customization. Additionally, for someone who doesn't use the platform often, it could be more intuitive to build skip logic into surveys. That would definitely make things a lot easier. Review collected by and hosted on G2.com.

I like SurveyMonkey's customization options, which make it simple for me to customize and develop a survey the way I want. The AI assistance they offer is also helpful, and I find it easy for participants to use. I appreciate the design feature for creating surveys and the analyze feature in the dashboard, which aids in analyzing results. Exporting the results to Excel, PowerPoint, or PDFs adds to its utility. Additionally, the setup is very easy, which is a bonus. Review collected by and hosted on G2.com.

I am disappointed that SurveyMonkey eliminated the quick snapshot that previously existed that showed the number of surveys received, the average time spent on the survey and other high-level data. I used to snapshot that information daily and share with my clients. Now I have to spend about 5 - 10 minutes each day pulling the data that was previously available and can no longer provide the average time spent taking the survey. Very disappointed in this decision to eliminate an existing feature. Review collected by and hosted on G2.com.

I like SurveyMonkey's cost-effectiveness, especially the annual subscription, which is not too expensive for an independent consultant like me. I find the platform easy to use with an intuitive and basic interface that meets my needs. There are sufficient question design options so I can customize surveys based on study needs, plus options for collecting data (including distribution via SurveyMonkey's email collector). I also like the dashboard & reporting features, which enable me to readily visualize results and share with clients. It is very learnable, especially if you have experience with other survey platforms. Review collected by and hosted on G2.com.

I don't like that you have to buy a more expensive plan to access cross-tabulation features. There are some limitations when it comes to skip logic, which can make the respondent interface a little clunky/require extra clicking. Review collected by and hosted on G2.com.

The tool provides multiple branching logic options that help set up surveys to answer our needs, even for the most complex routing we had. I like that we can personalize the graphic aspect of our survey (logo, colors, typography). Review collected by and hosted on G2.com.

Most of all that would be the loading time necessary to update changes to a survey. When uploading an image, changing a question from a page, I have to wait quite some time for changes to be validated. This slows down my usage and is quite painful. I also feel the preview would be more helpful to be displayed on a mobile-sized preview, since most users now answer surveys from this device. It would help refine questions length, choose a question type better etc. Also, the process of changing text size is quite tedious. All commands to change font Review collected by and hosted on G2.com.