--- title: SurveyMonkey Reviews meta_title: 'SurveyMonkey Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 23807 reviews by the users' company size, role or industry to find out how SurveyMonkey works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 23807 scale: '5' date_modified: '2026-07-21' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # SurveyMonkey Reviews **Vendor:** SurveyMonkey **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.4/5.0 **Total Reviews:** 23,807 ## About SurveyMonkey SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at http://surveymonkey.com. ## SurveyMonkey Pros & Cons **What users like:** - Users value the **ease of use** of SurveyMonkey, finding it simple and quick to create surveys effortlessly. (376 reviews) - Users love the **ease of creation** with SurveyMonkey, allowing quick and intuitive survey building without technical skills. (171 reviews) - Users find SurveyMonkey's **intuitive design** makes creating surveys straightforward and user-friendly, enhancing their experience. (121 reviews) - Users value the **simplicity of SurveyMonkey** , appreciating its ease of creating and analyzing surveys without technical skills. (114 reviews) - Users find SurveyMonkey **easy to use** , appreciating its free basic features and effective feedback collection. (96 reviews) - Users appreciate the **easy setup** of SurveyMonkey, allowing for a seamless account creation experience with Gmail. (89 reviews) - Users love the **handy pre-built templates** of SurveyMonkey, which simplify survey design and enhance analysis efficiency. (88 reviews) - Features (86 reviews) - Efficiency (82 reviews) - Customer Support (73 reviews) **What users dislike:** - Users find **SurveyMonkey to be expensive** , especially when seeking customization and more robust features beyond the basics. (116 reviews) - Users find the **limitations in the free plan** restrictive, hindering value and necessitating an upgrade for advanced features. (91 reviews) - Users find **survey issues** with outdated workflows and limited customization options that hinder the overall experience. (79 reviews) - Users find the **limited features** in SurveyMonkey's free and lower-tier plans restrict their ability to gain insights. (70 reviews) - Users feel the **limited customization options** in SurveyMonkey restrict their ability to create effective surveys. (62 reviews) - Restrictions (46 reviews) - Users are disappointed by the **missing features** in SurveyMonkey, limiting customization and accessibility for their surveys. (37 reviews) - Limited Questions (35 reviews) - Users feel the **limited options** in SurveyMonkey restrict their survey designs and response visibility significantly. (33 reviews) - Not Intuitive (33 reviews) ## SurveyMonkey Reviews ### 1. Flexible, Easy-to-Use Surveys with Strong Analytics and Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine M. | Technical Glue, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** I really like how flexible SurveyMonkey is. It offers a lot of options, and I appreciate how straightforward they are to understand and use. The drag-and-drop builder and quick-build features are excellent, and I like that I don’t have to worry about anything getting overly technical—everything just works. The analytics are also very helpful, especially because I can review the results and make adjustments based on what they show. My team also felt that SurveyMonkey gave us the best value for the money, with a strong mix of services and features for the price, and it scales well for our small team. From a performance standpoint, we were very satisfied and didn’t run into issues at any point. Our users and respondents also didn’t experience any performance problems. We used the Slack integration to send relevant responses directly to stakeholders, and the setup was super easy and didn’t require any technical assistance. The guides, documentation, and support from SurveyMonkey were great as well, and they made sure we didn’t have any lingering questions or confusion. **What do you dislike about SurveyMonkey?** I didn’t directly dislike anything. That said, I did find some of the tabs—and where to locate certain features, options, and toggles—a bit confusing and not very intuitive. **What problems is SurveyMonkey solving and how is that benefiting you?** We use SurveyMonkey to better understand our users’ perceptions of our programs and products. It gives us a solid estimate of overall sentiment. I was especially impressed by the AI feature that provides a sentiment score for open-text responses. In my experience, it’s generally accurate, with only a few scores that were clearly off. ### 2. Straightforward, Budget-Friendly Surveys with Flexible Question Types **Rating:** 5.0/5.0 stars **Reviewed by:** Claire R. | Communications Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** Survey Monkey is very straightfoward to use during the building phase. I send surveys every month and it's easy to duplicate my existing survey and amend it using a variety of item types. I've used platforms like Qualtrics before and they're needlessly confusing and more survey engine power than we need. SurveyMonkey is perfect for our small company to send professional surveys with diverse item types on our budget. **What do you dislike about SurveyMonkey?** While I like the in-site user analysis experience, including that it shows both tables and charts of the same item, I find the exports to be very cluttered and hard to manipulate. It could be because of the item types I use, but I can't just export and then circulate the sheet. It always needs considerable refining to make it understandable. I find Google forms exports to be much clearer and more ready-to-share. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps us send a high volume of surveys while keeping subscription costs affordable. ### 3. Helps me get useful feedback without the faff **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew S. | Marketing Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about SurveyMonkey?** I like best that SurveyMonkey makes it simple to build surveys quickly and get clear results without a lot of extra work. The templates and AI features save time, and the reporting tools make it easy to turn responses into something useful. **What do you dislike about SurveyMonkey?** I dislike that SurveyMonkey’s pricing and feature limits can feel restrictive, especially when you move beyond very simple surveys. Many of the options you naturally expect to use, like certain question types, higher response limits, or exporting data, sit behind higher‑tier plans, which can be frustrating when you are just trying to run straightforward internal or community surveys. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey is helping us solve the challenge of gathering structured feedback from staff, partners, and our wider community in a consistent way. Instead of juggling ad‑hoc forms, emails, and spreadsheets, we can build surveys in minutes using templates and AI suggestions, then share them via links or email. This has significantly reduced the time it takes to launch a survey and collect responses, and the built‑in reporting makes it easy to spot trends and share clear summaries with stakeholders. Overall, it’s made our feedback and evaluation process more efficient, more consistent, and much easier to scale across different projects and campaigns. ### 4. Reporting and Data Export **Rating:** 5.0/5.0 stars **Reviewed by:** Connie V. | Development Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about SurveyMonkey?** Very easy to navigate through the options and create surveys from scratch, or copy and paste. One of the best features for me is that I can share a survey with co workers. Exporting data is also important to me. **What do you dislike about SurveyMonkey?** I’d like the export function to include more options. Right now, I have to delete blank columns and rows after exporting. I can live with removing blank rows, but blank columns that aren’t part of the survey shouldn’t be exported into the spreadsheet in the first place. I’m hoping there’s an option available—something like a setting or a button—that would automatically eliminate these empty columns (and ideally the blank rows as well). I export a large amount of data in the spring, and I ended up creating a separate spreadsheet that imports the export, then sorts it and removes the unwanted columns and rows with the push of a button, just so I’m not repeating the same steps thousands of times. **What problems is SurveyMonkey solving and how is that benefiting you?** N/A ### 5. Clear, Time-Saving Survey Reporting with Actionable Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Angie S. | Centre Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2026 **What do you like best about SurveyMonkey?** The reporting feature summarises survey data into clear charts and trends, which saves me time compared with reviewing individual responses and helps me spot key themes quickly. The automated reports turn large volumes of survey feedback into meaningful insights, making it easier to identify patterns, compare results, and make informed decisions more efficiently. **What do you dislike about SurveyMonkey?** While the AI tools are helpful, they don’t always pick up on the nuances of specialised professions, which can lead to recommendations that feel too generic. The AI-generated insights are useful overall, but they sometimes miss the context and profession-specific language I rely on, so I still need to do additional editing. I’d like to see the AI better recognise industry-specific terminology and professional contexts so its suggestions are more relevant and accurate. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey solves the challenge of collecting, analysing, and reporting on feedback efficiently. The platform is fast and reliable, and it handles large volumes of responses well. This lets me access insights quickly without spending hours manually compiling data. It stays dependable during high-participation periods and delivers clear results that are easy to analyse and share. ### 6. Easy-to-Navigate UI with Powerful Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Danielle A. | Scholarship Coordinator & Youth Strategies Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about SurveyMonkey?** The UI is so easy to navigate through. We have utilized SurveyMonkey for both surveys and event registration when we needed to put a cap on the number of attendees. The customization is great and I like that we can upload things that are needed for multiple surveys versus having to individually set things up each time. **What do you dislike about SurveyMonkey?** I wish I could duplicate settings when duplicating a survey. I love the fact that I can make so many customizations to my surveys but dislike that I can't duplicate the settings. I had to set up 12 surveys that had the same settings with the exception of a few words within the survey, the date, and the number of replies. Instead of being able to just change those things, I had to completely set up the settings again for each one, which was very time consuming. **What problems is SurveyMonkey solving and how is that benefiting you?** We are able to put a limit on our event attendance - something that we have not been able to find for a good price. It has met the needs that we needed just because we thought outside of the box! ### 7. The only way to survey **Rating:** 5.0/5.0 stars **Reviewed by:** Raven B. | Communications Coordinator, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about SurveyMonkey?** I like the updated reporting features and how easy they make it to export and analyze survey results. The platform feels more streamlined and user-friendly than before, making it quicker to find the information I need. I also appreciate how the reports are presented in a clear, organized format, which makes it easier to identify trends and share results with others. **What do you dislike about SurveyMonkey?** It would be helpful to have more reporting customization options, especially when filtering, grouping, and formatting data for different audiences. Making the data analysis tools even more intuitive and adding greater flexibility when exporting reports would further improve the overall user experience. **What problems is SurveyMonkey solving and how is that benefiting you?** At this time, I haven't experienced any significant problems with SurveyMonkey. It provides an efficient way to collect, organize, and analyze survey responses, making it easier to gather feedback and identify trends. The reporting tools also help save time when reviewing results and sharing insights with others. ### 8. Well-Integrated Surveys with Zapier and Powerful Conditional Logic **Rating:** 4.0/5.0 stars **Reviewed by:** Alex S. | Curriculum Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about SurveyMonkey?** I like that it is a well-integrated platform; I can connect it to other services, especially Zapier, to work with data and easily automate workflows. I also like that the conditional logic makes it easy to fine-tune which questions users see so that a single survey can cover many edge cases. Support has historically been very responsive. When we had issues with our account's plan that affected visibility of our surveys, we were able to get it resolved fairly quickly. The service also seems to be reliable from an uptime perspective. We've never had any issues with downtime or unavailability of surveys. **What do you dislike about SurveyMonkey?** Things that feel like they should be easy, like line breaks in the description at the beginning of a survey, seem to behave inconsistently. I also feel like SurveyMonkey is pricy relative to the value I receive from it, but this may just be because some of the features aren't relative to our use case. I wish there was more support for customizing the visual feel of our surveys with custom CSS. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey created an easy way for us to collect RSVPs and post-event surveys for the online webinars and panels we host. Because we can integrate it with Zapier and transmit responses to other services, we've almost completely automated the process of organizing our registrants and sending confirmation/reminder emails. ### 9. Stable, Reliable, and Competitive **Rating:** 5.0/5.0 stars **Reviewed by:** Andre F. | Faculty, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** I use SurveyMonkey for scientific research, especially in collecting large amounts of data. I like its stability; I have never been caught off guard by updates or bugs throughout my years of use. The reliability is great, as I can store various data on the platform without worrying about loss or distortion. The price is competitive in Brazil, which I consider a great benefit. Additionally, the initial setup of SurveyMonkey is simple and intuitive. I decided to switch to SurveyMonkey because I found the platform lighter, faster, and with the best cost-benefit after trying other options. **What do you dislike about SurveyMonkey?** I find it difficult to further alter the design of how questionnaires are presented on different devices. I frequently use collections on mobile phones, and for some older models, which are common in Brazil, the screen adjustment becomes very small or does not facilitate interaction. It could be easier if we had alternatives for scaling adjustments for different screens and resolutions. This also impacts older and slower phones, which would help us think of alternatives. **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey to expand the reach and facilitate the creation and administration of surveys, especially in the collection of large amounts of scientific data. ### 10. Easy to Use for Everyone, with Powerful Tools and Resources **Rating:** 5.0/5.0 stars **Reviewed by:** Tanner H. | Construction Laborer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about SurveyMonkey?** It is easy to use without having to be a statistician or engineer to use the software. There are plenty of in depths tools and resources available to those who want to use additional features, reports, etc. but it can easily be used by just about everyone to gather helpful data for your company. **What do you dislike about SurveyMonkey?** It can be hard to understand the benefits / downsides of the different account types when it comes to pricing opportunities. Some of the "level ups" don't seem to provide what I would want / expect out of a higher plan or subscription. This may be specific to our company however because we currently use Survey Monkey in a very specific way and are not utilizing every possibility of the services just due to what we need the most. **What problems is SurveyMonkey solving and how is that benefiting you?** Gathering employee insight and input in a simple to facilitate process that helps us determine how to lead and make changes based on the feedback we receive. It helps cut through the rumor mill and provide real, honest and timely feedback to initiatives, trainings, potential changes in the organization and so much more. ## SurveyMonkey Discussions - [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) - 3 comments, 2 upvotes - [SMS Surveys](https://www.g2.com/discussions/32420-sms-surveys) - 1 comment, 2 upvotes - [Why was survey monkey not paying any rewards to customers ?](https://www.g2.com/discussions/32078-why-was-survey-monkey-not-paying-any-rewards-to-customers) - 3 comments, 2 upvotes - [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) - 9 comments, 2 upvotes - [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) - 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Notifications - Payments - Mobile Forms **Audience Access - Consumer Insights Platforms** - Flexible Audience Options - Customer Data Upload - Consumer Panels **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Data Collection - Consumer Insights Platforms** - Rapid Research - Quality Assurance - Mobile / Mixed Mode **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Analytics - Consumer Insights Platforms** - AI-Powered Insights - Qualitative Research Support - Benchmarking & Norms **Collaboration - Consumer Insights Platforms** - Dashboards & Embedded Integrations - Embeddable Reports - Shared Workspaces ## Top SurveyMonkey Alternatives - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,024 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - 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