--- title: SurveyMonkey Reviews meta_title: 'SurveyMonkey Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 23901 reviews by the users' company size, role or industry to find out how SurveyMonkey works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 23901 scale: '5' date_modified: '2026-08-12' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # SurveyMonkey Reviews **Vendor:** SurveyMonkey **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.4/5.0 **Total Reviews:** 23,901 ## About SurveyMonkey SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at http://surveymonkey.com. ## SurveyMonkey Pros & Cons **What users like:** - Users value the **ease of use** of SurveyMonkey, finding it simple and quick to create surveys effortlessly. (375 reviews) - Users love the **ease of creation** with SurveyMonkey, allowing quick and intuitive survey building without technical skills. (171 reviews) - Users find SurveyMonkey's **intuitive design** makes creating surveys straightforward and user-friendly, enhancing their experience. (120 reviews) - Users value the **simplicity of SurveyMonkey** , appreciating its ease of creating and analyzing surveys without technical skills. (113 reviews) - Users find SurveyMonkey **easy to use** , appreciating its free basic features and effective feedback collection. (96 reviews) - Users appreciate the **easy setup** of SurveyMonkey, allowing for a seamless account creation experience with Gmail. (88 reviews) - Users love the **handy pre-built templates** of SurveyMonkey, which simplify survey design and enhance analysis efficiency. (88 reviews) - Features (86 reviews) - Efficiency (82 reviews) - Customer Support (73 reviews) **What users dislike:** - Users find **SurveyMonkey to be expensive** , especially when seeking customization and more robust features beyond the basics. (116 reviews) - Users find the **limitations in the free plan** restrictive, hindering value and necessitating an upgrade for advanced features. (91 reviews) - Users find **survey issues** with outdated workflows and limited customization options that hinder the overall experience. (79 reviews) - Users find the **limited features** in SurveyMonkey's free and lower-tier plans restrict their ability to gain insights. (70 reviews) - Users feel the **limited customization options** in SurveyMonkey restrict their ability to create effective surveys. (62 reviews) - Restrictions (46 reviews) - Users are disappointed by the **missing features** in SurveyMonkey, limiting customization and accessibility for their surveys. (37 reviews) - Limited Questions (35 reviews) - Users feel the **limited options** in SurveyMonkey restrict their survey designs and response visibility significantly. (33 reviews) - Not Intuitive (33 reviews) ## SurveyMonkey Reviews ### 1. Fast, User-Friendly Surveys—But Occasional Late Disqualifications Waste Time **Rating:** 3.0/5.0 stars **Reviewed by:** Shyam M. | Dental Shadowing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about SurveyMonkey?** Survey Monkey is helpful in that you can make some quick money off of completing surveys that don't typically take too long. I've also found the UI and software to be very useful. The speed in their website is also very reliable, and I had no issues with performance. The prices on each survey were also very satisfactory. **What do you dislike about SurveyMonkey?** Sometimes the surveys would kick you out after you spent a long time taking it, rendering it a waste of time. I wish they implemented integrations in a better way to sort out applicants that don't qualify. **What problems is SurveyMonkey solving and how is that benefiting you?** I have seen online that their support system is very helpful. I haven't personally had contact with them, but the good reviews online is very beneficial to my opinion towards them. ### 2. Expensive Yet Convenient for Elder Users **Rating:** 2.5/5.0 stars **Reviewed by:** Violet H. | User Experience Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** I like that SurveyMonkey allows me to send out an electronic survey without requiring users to sign in, which is important for our older respondents who might find signing in a hassle. I appreciate that I can download both single and multi survey analysis, as my surveys include multiple-choice and free response questions. Additionally, I value that the responses are timestamped; this helps me evaluate how long surveys take, ensuring they are efficient and encouraging to complete. **What do you dislike about SurveyMonkey?** The price is unbelievable, and I wish that each question autosaved. It’s so expensive I will not renew for the next year. The initial setup was a little weird, especially learning how to save questions and publish a site. **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey to send surveys without requiring sign-ins, perfect for older respondents. It offers easy download of survey analyses, and timestamps responses to optimize completion rates. ### 3. Handles High Response Volume, but Slow Development and Outdated UX Hold It Back **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about SurveyMonkey?** Honestly it's one of the few services that can handle the high amount of answers we want per month. So it's more of necessity than about it being the best service. **What do you dislike about SurveyMonkey?** The product development is slow. Still bugs around that has been there for 3 years. The ai implementation is lacking. Still no way to efficiently analyse results across multiple languages for a survey. Need to export the data and run Claude or something similar to analyse. The UX is lacking. It looks and feels like the web 2000 rather than 2026. Slow, buggy and not mobile friendly. The fact that you pay per answer rather then features feels outdated. **What problems is SurveyMonkey solving and how is that benefiting you?** Running surveys on multiple markets with a lot of respondends. Fits in to our current recruitment on braze. It's mainly used for UX reasearch ### 4. Powerful Survey Builder, but Analytics and Visualizations Feel Cumbersome **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2026 **What do you like best about SurveyMonkey?** Very simple and easy to pick up. You can have limited experience and be able to quickly create a useful tool. The AI feature, where you describe the survey you want, or give the questions you want, is also incredible and extremely powerful. **What do you dislike about SurveyMonkey?** It can be cumbersome at times. For me, its after I close a survey and am trying to do analytics. I often export the data as a csv (which is also cumbersome) because all of the visualization options are poor in my opinion. **What problems is SurveyMonkey solving and how is that benefiting you?** To conduct surveys quickly, easily, and with low effort. ### 5. Easy to create and view responses **Rating:** 3.0/5.0 stars **Reviewed by:** Hannah R. | Senior Cybersecurity Software Engineer , Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about SurveyMonkey?** The ease of use is key - if you're a tech expert or new to using a computer, you can figure out how to use SurveyMonkey. **What do you dislike about SurveyMonkey?** The amount of ads that SurveyMonkey has can be very distracting, I prefer using Google Forms now to avoid this. **What problems is SurveyMonkey solving and how is that benefiting you?** When I need to collect feedback or suggestions on something, this platform is perfect for quickly building the survey and collecting responses. People recognize the SurveyMonkey name and are more willing to respond. ### 6. User-Friendly but Costly for Small Teams **Rating:** 2.5/5.0 stars **Reviewed by:** Jenni M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about SurveyMonkey?** I like that SurveyMonkey is user-friendly and how the data are displayed. It makes it really easy to see the data and how the data are distributed. **What do you dislike about SurveyMonkey?** I don't like the cost. It seems like quite a high cost for what I use it for. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey provides a mechanism to collect data from my clients and makes it easy to see how the data are distributed. ### 7. Easy Survey Setup and Analysis, but Pricing Limits Advanced Features **Rating:** 3.0/5.0 stars **Reviewed by:** Anurag D. | Freelance Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about SurveyMonkey?** SurveyMonkey is very easy to use and quick to set up surveys. It provides many ready-made templates, useful question types, and clear result analysis. The platform helps me collect responses efficiently and export data easily for further use. It also integrates well with other tools and saves time compared to manual data collection. **What do you dislike about SurveyMonkey?** The biggest drawback is the pricing, as many advanced features are locked behind paid plans. The free version has limited customization and response limits. Sometimes the interface feels cluttered, and advanced logic or branding options are not very flexible for small users. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps me collect feedback and opinions from users in a structured and organized way. It solves the problem of manual data collection and analysis by providing automated reports and charts. This helps me make better decisions based on real data and improves efficiency in research and feedback collection. ### 8. Easy Survey Building and Results **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** I like how easy it is to build a survey and purchase responses from a qualified audience **What do you dislike about SurveyMonkey?** I dislike the time it takes for results to come in when there are certain filters. The customer service has been challenging **What problems is SurveyMonkey solving and how is that benefiting you?** It's helping us get quick and timely consumer insights that help our sales team make connections. ### 9. Great Variety of Surveys, but Availability Can Be Limited **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2026 **What do you like best about SurveyMonkey?** It gives access to different surveys and enables me to share my opinion about an app, company, or software. **What do you dislike about SurveyMonkey?** Surveys are not always available. They are limited **What problems is SurveyMonkey solving and how is that benefiting you?** It helps me solve, research problems, enables me see different performance of business and knowing how to site mine ### 10. Solid survey tool **Rating:** 3.0/5.0 stars **Reviewed by:** Andrew C. | Salesforce Application Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about SurveyMonkey?** UI is friendly compared to others. The more simplistic survey resulted in greater response rates for me **What do you dislike about SurveyMonkey?** The UI’s improved a bit and I’ve been able to send direct call outs from sf to survey monkey and track the responses in sf **What problems is SurveyMonkey solving and how is that benefiting you?** We used it for getting feedback on New Hire Orientation and other training feedback. ### 11. Limited Rewards, Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** William V. | Cashier, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about SurveyMonkey?** I like the variety of tools that SurveyMonkey offers. There's a lot of different categories of surveys you can do about a lot of things, a lot of topics. It was pretty easy to set up, self-explanatory with really no problems, so you can jump in and fill it out. **What do you dislike about SurveyMonkey?** I find SurveyMonkey not that good of a website. It's mostly about surveys and playing games, but you just get a couple of cents per survey - it's really nothing. I think it's not enough money and it takes so much time to get any money out of it. Doing surveys is really hard to stack up, especially when you're bored or have some spare time. Just getting 50¢ or 10¢ here and there is not a big deal, but it takes so much time. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey takes too much time and doesn't pay well, only a few bucks. ### 12. The IBM of survey services **Rating:** 3.0/5.0 stars **Reviewed by:** Katherine K. | Senior Technical Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about SurveyMonkey?** They've added more form/survey templates, which has been nice. **What do you dislike about SurveyMonkey?** The UI has improved, but can still be awkward. **What problems is SurveyMonkey solving and how is that benefiting you?** Allows us to get honest, anonymous feedback for internal process improvements ### 13. Great Product **Rating:** 3.0/5.0 stars **Reviewed by:** Cassidy R. | Social Services Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about SurveyMonkey?** No problem at all good item to use for surveys **What do you dislike about SurveyMonkey?** No major issues with the surveys I have completed **What problems is SurveyMonkey solving and how is that benefiting you?** I am using it to find out what can be done better ### 14. Great Survey Options, But Cost and Limitations Hold SurveyMonkey Back **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about SurveyMonkey?** I like the many options it has for making surveys. **What do you dislike about SurveyMonkey?** I do not like the cost of SurveyMonkey and the limitations that come with that. **What problems is SurveyMonkey solving and how is that benefiting you?** N/A ### 15. Rich Integrations and Features, but Slow Loading and Pricey **Rating:** 3.0/5.0 stars **Reviewed by:** Alan M. | IT manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** A lot of functions, and rich integrations **What do you dislike about SurveyMonkey?** The loading speed is a bit too slow, and it's pricey **What problems is SurveyMonkey solving and how is that benefiting you?** It gives great data analysis results ### 16. Easy Setup, but Limited Features **Rating:** 2.5/5.0 stars **Reviewed by:** Santos N. | Coordinator for Student Success and Engagement, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about SurveyMonkey?** I liked how easy and straightforward it was to set up SurveyMonkey, which made the initial process smooth and enjoyable for me. I also appreciate how it effectively helps me distribute a large chunk of information to a significant number of recipients, which is crucial for efficiently reaching out to my group. Additionally, I found the feature allowing me to save the list of participants or users particularly useful, as it facilitates future correspondence and streamlines continued interaction without having to re-enter details repeatedly. These capabilities have made using SurveyMonkey a practical choice for managing communications and information dissemination tasks. **What do you dislike about SurveyMonkey?** I find certain features lacking which impact my decision to not use 'SurveyMonkey' again in the future. Additionally, I believe it could be more user-friendly. Specifically, I am looking for enhancements in changing text and would appreciate more AI features to facilitate this process. **What problems is SurveyMonkey solving and how is that benefiting you?** I find SurveyMonkey helps disseminate large chunks of information to a broad audience and allows me to save participant lists for future use. ### 17. Intuitive and Team-Friendly, but Pricing and Paywalls Hold It Back **Rating:** 3.0/5.0 stars **Reviewed by:** Tara Nicole R. | Administrative Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about SurveyMonkey?** Intuitive interface, makes it so most team members can use it, no need for one expert **What do you dislike about SurveyMonkey?** Pricing for small teams is more than we'd like, a lot of features are behind a paywall **What problems is SurveyMonkey solving and how is that benefiting you?** Internal and external surveys, event RSVPs and preference polling ### 18. Easy and Fast, but with Room for Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about SurveyMonkey?** What I appreciate most about SurveyMonkey is the ease of use and simplicity of implementation, which allow for the creation and administration of surveys very quickly. It is a tool I use frequently due to the wide range of features available, sufficient to cover most needs for climate and satisfaction analysis. Additionally, it offers good ease of integration with other work tools and overall adequate customer support, especially for continuous professional use. **What do you dislike about SurveyMonkey?** I appreciate the overall reliability of SurveyMonkey, however, I remain puzzled about the structure of the paid plans, which reserve some advanced features exclusively for the higher levels. Customer support could also be improved, especially in terms of speed and personalization for those who need consultation. Furthermore, the more sophisticated integrations often require complex configurations or access to enterprise plans, which limits flexibility for some small and medium-sized businesses. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey solves the problem of structured and reliable feedback collection, allowing you to design, distribute, and monitor surveys in a simple and fast way. This benefits me because it drastically reduces implementation times, improves the quality of the data collected, and allows for quickly transforming responses into useful insights to support operational and strategic decisions in SMEs, without having to resort to complex tools or advanced technical skills. ### 19. Great tool for user research **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about SurveyMonkey?** Decent tool, but there are several other I now go to with several ai features that make work easier **What do you dislike about SurveyMonkey?** They need more integration with ai features. **What problems is SurveyMonkey solving and how is that benefiting you?** Help you better understand your customers, or any other audience you are looking to gather feedback from ### 20. Easy to Use and Effective—A Great Experience **Rating:** 2.5/5.0 stars **Reviewed by:** Shannon M. | Counselor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about SurveyMonkey?** It is easy to use and with AI... Thanks! **What do you dislike about SurveyMonkey?** Pricing would be an issue if we had to pay for it. **What problems is SurveyMonkey solving and how is that benefiting you?** Intergrations to other people is fast and effective. ### 21. Flexible Question Design **Rating:** 3.0/5.0 stars **Reviewed by:** Alex W. | Teacher, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about SurveyMonkey?** There is quite a bit of flexibility in question design and presentation **What do you dislike about SurveyMonkey?** It can sometimes lack overall professionalism in the name/brand/approach and there are free and paid versions. **What problems is SurveyMonkey solving and how is that benefiting you?** it is helping us gather data and insights so that is helpful ### 22. Easy to Use with Good Free Features, But Paid Version Needed for Full Benefits **Rating:** 3.0/5.0 stars **Reviewed by:** Lori M. | VP Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about SurveyMonkey?** Fairly easy to use. Good free option for a survey. We have also used the paid version. It's a little more user friendly and more options than the free version. **What do you dislike about SurveyMonkey?** Have to get paid subscription for full benefits. **What problems is SurveyMonkey solving and how is that benefiting you?** We were utilizing it to engage staff replies and input. ### 23. User-Friendly SurveyMonkey, But Lacks Automatic Percentage Calculations **Rating:** 3.0/5.0 stars **Reviewed by:** Tishana M. | Sales Associate, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about SurveyMonkey?** Survey Monkey is user-friendly and easy for everyone to use. **What do you dislike about SurveyMonkey?** That it fid not do the percentage for you **What problems is SurveyMonkey solving and how is that benefiting you?** It did course evaluation for our university ### 24. Centralized Feedback with Seamless Integrations **Rating:** 3.0/5.0 stars **Reviewed by:** Miguel P. | Director of Customer Success, Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2026 **What do you like best about SurveyMonkey?** I like that SurveyMonkey centralizes all the feedback in one space, which makes it convenient. I also appreciate the integrations, especially how they work with my CRM to capture feedback efficiently. Setting it up was easy. **What do you dislike about SurveyMonkey?** It could be a little bit cheaper for everyone. **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey to centralize feedback collection and integrate it into my CRM, making feedback capture seamless. ### 25. Flexible Survey Forms, but Branching and Export Speed Need Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about SurveyMonkey?** Flexible forms for sharing the survey, which is good **What do you dislike about SurveyMonkey?** branching question need to be better like MS form export takes a lot of time **What problems is SurveyMonkey solving and how is that benefiting you?** solve the problem of getting the forms out ### 26. Great for basic needs, lacking in flexibility **Rating:** 3.0/5.0 stars **Reviewed by:** katie v. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2025 **What do you like best about SurveyMonkey?** It is very simple to use and not overwhelming. Easy to implement and integrate with the other programs that we use. **What do you dislike about SurveyMonkey?** the lack of flexibility when it comes to design. I think there should be more features and more play-room with design aspects. It seems very stiff, and while that makes it easy to use, there's not much room to grow for people that want something a bit more complicated that lets them design more. **What problems is SurveyMonkey solving and how is that benefiting you?** It makes gathering responses under one platform very easy. It's simple enough for our customers to understand. ### 27. Survey Options For Basic Users Isn't Completely Sufficient **Rating:** 2.5/5.0 stars **Reviewed by:** Jesse Z. | Software Engineer I, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about SurveyMonkey?** You can create unlimited surveys as a free user. The survey is very interactive from the perspective of the person filling it out. The UI is very user friendly. **What do you dislike about SurveyMonkey?** You are limited to 10 questions and 25 responses per survey as a free user. You have to create an account just to create surveys. There are no other services provided by SurveyMonkey that incentivizes users to sign up for their website. **What problems is SurveyMonkey solving and how is that benefiting you?** It is helping gather insights for my company on the culture and employee benefits. Additionally, it is helping users stay anonymous when filling out surveys. ### 28. User-Friendly with Great Module Variety, But Room for Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Muhammad Faiz M. | Assistant Manager - Technology and Innovation, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about SurveyMonkey?** This software is very user-friendly and offers a wide variety of modules to select from, making it convenient to find what you need. **What do you dislike about SurveyMonkey?** The product is quite expensive, and access to the modules depends on which package you choose. **What problems is SurveyMonkey solving and how is that benefiting you?** Data gathering. Mainly feedbacks and surveys ### 29. Survey monkey **Rating:** 2.5/5.0 stars **Reviewed by:** Kevin L. | Senior Manager, Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SurveyMonkey?** Ease of setting up survey and sending survey out to recipient **What do you dislike about SurveyMonkey?** Hard to customize survey and it takes longer to update simple question **What problems is SurveyMonkey solving and how is that benefiting you?** Analysis of external auditor responsibilities ### 30. Accessible Platform with Room for Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about SurveyMonkey?** I like that it's accessible. It's easy for people to sign up for account. **What do you dislike about SurveyMonkey?** I think the platform is pretty intuitive. It's easy to create surveys and get the information that I need. **What problems is SurveyMonkey solving and how is that benefiting you?** When I need to create a survey, but do not wan to use Google format. This allows me to get information without people having to have access through a platform. ### 31. Easy to Use and Reliable for Surveys **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about SurveyMonkey?** This app is very easy to use. I have used it several times to complete surveys sent by others, and it always works smoothly. It offers a wide range of features, and I’ve noticed that many companies rely on this app for their surveys. **What do you dislike about SurveyMonkey?** I neither like nor dislike this app. I have used it several times while completing surveys for marketing companies. **What problems is SurveyMonkey solving and how is that benefiting you?** It hasn't solved anything for me. I assume the company that uses it benefits by making decisions based on people's responses. ### 32. Easy Surveys **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about SurveyMonkey?** Anomonous participants, easy to use, quick **What do you dislike about SurveyMonkey?** goes to junk folder and usially do not see correspondance. **What problems is SurveyMonkey solving and how is that benefiting you?** Not sure, I do not follow Survey Monkey ### 33. Easy Access, But Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Menghourt K. | Talent Acquisition Officer, Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about SurveyMonkey?** Easy access that everyone could access the form. Moreover, it is free. **What do you dislike about SurveyMonkey?** Need premium to unlock some useful functions **What problems is SurveyMonkey solving and how is that benefiting you?** SM can help me to speed up my job and boost productivity ### 34. Intuitive Platform with Great Analytics, But Limited Form Customization **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2026 **What do you like best about SurveyMonkey?** The platform was fairly intuitive and easy to implement. The conditional question function works great. Analytics reports are very insightful **What do you dislike about SurveyMonkey?** Form customization options were a bit limited. **What problems is SurveyMonkey solving and how is that benefiting you?** Gathering insights about my target audience. ### 35. Effortless Data Collection, Consistently Smooth Experience **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2025 **What do you like best about SurveyMonkey?** Great way to get info from multiple sources easily. **What do you dislike about SurveyMonkey?** No complaints! We use SurveyMonkey regularly with no issues. **What problems is SurveyMonkey solving and how is that benefiting you?** To get feedback from customers and employees. ### 36. SM review v1 **Rating:** 2.5/5.0 stars **Reviewed by:** Christopher E. | Marketing Operations Innovation Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about SurveyMonkey?** "UI" (for User Interface) — short for saying you like how easy it is to use **What do you dislike about SurveyMonkey?** limited features. not advanced in this landscape. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps gather feedback easily, which solves problems like: Understanding customer needs Measuring employee satisfaction Validating ideas or decisions Benefits to you: Saves time with templates and automation Improves decisions with data-driven insights Boosts engagement through easy sharing and analysis ### 37. Good Solution for heavy users **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about SurveyMonkey?** easy to use and have possible integrations. Have a lot of features for heavy users **What do you dislike about SurveyMonkey?** I switched to Google Forms because I use Google Workspace at work, and it allows me to have everything in one place. **What problems is SurveyMonkey solving and how is that benefiting you?** Building Forms or surveys for many events we deal with such as feedbacj after a webinar ### 38. Smooth operation and user friendly survey system **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2025 **What do you like best about SurveyMonkey?** The ease of use while taking surveys made this program efficient and helped learn the materials within. Our company used it to to help support our sales staff in learning new products and tested them at the end, which was very easy to implement with the products we deal with. **What do you dislike about SurveyMonkey?** I found there was not a lot (if anything) that I disliked. **What problems is SurveyMonkey solving and how is that benefiting you?** This was more of a learning tool used by our sales team to help see where everyone's knowledge level was at on certain product topics. ### 39. My experience with Survey Monkey was overall a decent one **Rating:** 2.5/5.0 stars **Reviewed by:** Taylor H. | Package Liaison, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about SurveyMonkey?** One way to receive small increments of money if you are short on cash. The surveys are tailored to you and the more time you put into it, the more you can get out. **What do you dislike about SurveyMonkey?** The increments of money received do not necessarily equate to the time it took to take the survey. **What problems is SurveyMonkey solving and how is that benefiting you?** None ### 40. Great **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2024 **What do you like best about SurveyMonkey?** easy to use, intuative and economical for small teams **What do you dislike about SurveyMonkey?** basic functionality, not great for sharing access with other stakeholders **What problems is SurveyMonkey solving and how is that benefiting you?** great for getting feedback from customers ### 41. Good Basic Survey Tool **Rating:** 2.5/5.0 stars **Reviewed by:** Shawn T. | Associate Dean of Online Education, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2020 **What do you like best about SurveyMonkey?** There are a lot of very good templates to use to help build a survey. I like the customizable features such as adding a logo and the redirect after a survey has concluded. The sharing options are very good too. The platform allows you to share on a number of platforms. **What do you dislike about SurveyMonkey?** The ability to analyze needs to be improved, especially when trying to compare different variables among different surveys. It would also be nice to groups surveys and then be able to make comparisons between groups if you are a mobile worker, the new location tacking limitation is horrible and really decreases the availability of the use. The cost has also gotten to be more than the product is woth. **What problems is SurveyMonkey solving and how is that benefiting you?** I am primarily using it for course and faculty evaluations to analyze instructor performance and course design. It helps to provide information on areas for improvement and to identify faculty that are doing a good job or need development. The downside is that I cannot compare data across courses. ### 42. Effective but not intuitive **Rating:** 2.5/5.0 stars **Reviewed by:** Christine R. | P, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about SurveyMonkey?** I like that my organization can craft templates and that those templates can be modified to suit each survey. My favorite feature is the reminders -I like that reminders can be present to send at specified times or can be used only if needed, and that can be determined at any point. I also appreciate that an email is received when a survey is completed. **What do you dislike about SurveyMonkey?** My least favorite part of SurveyMonkey is that it is not at all intuitive. My company has set template, which should make it pretty simple, but even with that being the case, I have to click around a lot to find what I want and where I want to be. I am unafraid of technology, and clicking around does not bother me, but, others in our organization are initiated by the "experimental" feel of using it. **What problems is SurveyMonkey solving and how is that benefiting you?** We use SurveyMonkey to evaluate our client experience at several points during a project. This allows us to identify if issues are due to specific employees, processes or are one-off issues. It also gives us the ability to use comments left by clients for marketing purposes. ### 43. Unleashing the Power of SurveyMonkey Enterprise: A Comprehensive Review **Rating:** 3.0/5.0 stars **Reviewed by:** Adnan Sohail A. | Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2023 **What do you like best about SurveyMonkey?** Advanced reporting and data analysis tools, allowing users to gain insights from survey data with ease. Advanced security and data protection features, providing peace of mind for sensitive and confidential surveys. Custom branding options, enabling users to create surveys that align with their company's image and brand. Custom user roles and permissions, allowing administrators to manage team access and collaboration. Integration with popular third-party tools, including Salesforce, Marketo, and Slack, for streamlined workflows. **What do you dislike about SurveyMonkey?** Limited offline survey capabilities, making it difficult to collect data in areas with limited or no internet access. **What problems is SurveyMonkey solving and how is that benefiting you?** By providing advanced reporting and data analysis tools, SurveyMonkey Enterprise enables me to gain insights from survey data more efficiently and accurately. With advanced security and data protection features, SurveyMonkey Enterprise helps protect sensitive and confidential data, giving me peace of mind. Integrating popular third-party tools in SurveyMonkey Enterprise allows me to streamline their workflows, improving productivity and efficiency. ### 44. Great tool for customer insights, must-have in your marketing stack **Rating:** 3.0/5.0 stars **Reviewed by:** Oleg M. | Senior Marketing Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2023 **What do you like best about SurveyMonkey?** I first learned about SurveyMonkey when I was a part of marketing team analyzing consumer behavior. We did not have anyone on a team who'd do elaborate calculations to assess the statistical significance of the results we were gaining. A friend sent me a link to SurveyMonkey Statistical Significance calculator. It blew my mind completely! We started using it every time we needed to access our experiments results. Competely free and efficient. No surprises, that we we needed to choose a vendor to supply us some survey data we went to Survey Monket straight away. It's easy to use, great UX. You always know what you pay for. **What do you dislike about SurveyMonkey?** If you have to run a research with a very niched audience (like, for example, category managers in the UK), it's crazy expensive. 50 survey replies would not make any difference. And you can spend up to $25K on getting 500 replies from a very specific audience. **What problems is SurveyMonkey solving and how is that benefiting you?** Customer research, pricing for new product launches, assessment of statistical significance of the results we get after experiments and A/B tests, general marketing surveys of the product satisfaction level ### 45. "Survey Monkey is a fantastic entry-level option for distributing marketing surveys." **Rating:** 2.5/5.0 stars **Reviewed by:** Akibur I. | Founder At Madrasa- E- Darus Sunnah, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2022 **What do you like best about SurveyMonkey?** With its rapid and quick graphical interface, SurveyMonkey makes it simple you put together surveys of various levels of complexity. The recommended questions part can be very helpful while drafting your first few surveys, albeit it is not useful for very long. Furthermore, it makes it simple to distribute surveys to sizable mailing lists, and the analysis portion is really helpful. **What do you dislike about SurveyMonkey?** To be honest, it's kind of reasonable that SurveyMonkey keeps many of the more significant elements behind its premium subscription border. The score and preview sections are useful, however, they may make more sense if the ethics underlying their calculations were specified. **What problems is SurveyMonkey solving and how is that benefiting you?** In order to assess interest in prospective campaign ideas before presenting them to clients or, in certain situations, afterward, to compile comments and treat them as an extended ideation section, SurveyMonkey is useful. ### 46. Customer Service is lacking **Rating:** 2.5/5.0 stars **Reviewed by:** Brittany K L. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2023 **What do you like best about SurveyMonkey?** The options you have for creating a survey are many and somewhat easy to understand if you are paying for a subscription. **What do you dislike about SurveyMonkey?** With issues, such as renewal questions and changes, you cannot talk to a live person. It is difficult to navigate and know where to go. **What problems is SurveyMonkey solving and how is that benefiting you?** Gaining access for more client feedback as opposed to using mailed surveys and hoping for returns. ### 47. Good basic survey design tool, easy to use **Rating:** 3.0/5.0 stars **Reviewed by:** Niharika G. | Change Management Theme Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about SurveyMonkey?** Good basic survey design tool, easy to use, fairly straight forward to set up a survey using this tool. Good for basic research and anonymous survey based data collection. **What do you dislike about SurveyMonkey?** Does not have advanced features such as randomization of blocks, even distribution of random allocations, displaying timer, etc. Basic survey design tool but does not have features for experimental design. **What problems is SurveyMonkey solving and how is that benefiting you?** Allows basic survey design to be able to conduct basic survey. For advanced research, it does not have the features. Does not have advanced features such as randomization of blocks, even distribution of random allocations, displaying timer, etc. Basic survey design tool but does not have features for experimental design. ### 48. Generally Affordable Survey Software **Rating:** 3.0/5.0 stars **Reviewed by:** Alex G. | Managing Principal and Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2023 **What do you like best about SurveyMonkey?** SurveyMonkey is affordable and fairly easy to use. **What do you dislike about SurveyMonkey?** Customer service is borderline at best. If you are not using their highest level of subscription there is no phone customer service, and even if you have a mid-range subscription it takes forever to get help with a glitch in their software. **What problems is SurveyMonkey solving and how is that benefiting you?** Helping me help my clients. ### 49. Not the easiest to use **Rating:** 3.0/5.0 stars **Reviewed by:** Jennie P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about SurveyMonkey?** You can collate alot of data, but the programme is not easy to work around. We use it for several training courses and our events. **What do you dislike about SurveyMonkey?** Very complicated to use - not very user friendly. **What problems is SurveyMonkey solving and how is that benefiting you?** They allow us to automate all our feedback surveys which is great, however the builder part of the system and the analysing is not user friendly ### 50. It OK **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about SurveyMonkey?** I like that you can build it easy, plenty of widgets to help create the survey. **What do you dislike about SurveyMonkey?** I dont like the analytic portion. Its hard to read the responses and when you export the data its not very clean and presentable as it could be **What problems is SurveyMonkey solving and how is that benefiting you?** Provides us with client feedback ## SurveyMonkey Discussions - [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) - 3 comments, 2 upvotes - [SMS Surveys](https://www.g2.com/discussions/32420-sms-surveys) - 1 comment, 2 upvotes - [Why was survey monkey not paying any rewards to customers ?](https://www.g2.com/discussions/32078-why-was-survey-monkey-not-paying-any-rewards-to-customers) - 3 comments, 2 upvotes - [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) - 9 comments, 2 upvotes - [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) - 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Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design - Forms Creation & Design **Survey Design - Consumer Insights Platforms** - Multi-Use Methodologies - Industry & Locale Adaptability - Behavioral & Adaptive Logic Guidance - Self-Serve Survey Builder - AI Smart Probes - Question Branching - Conditional Logic **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Question Branching - Branding - Multimedia Support - Multilingual Surveys **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms - Customizable Forms - Real-Time Notifications - Alerts/Notifications **Audience Access - Consumer Insights Platforms** - Flexible Audience Options - Customer Data Upload - Consumer Panels - Real-Time Data **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - Customizable Branding - SSL Security - API - Document Management - Document Storage - Collaboration Tools - Data Capture and Transfer - Autofill - Multi-Channel Distribution - Convert to PDF - Customizable Templates - Media Library - Generative AI - Full Text Search - Surveys & Feedback - Data Import/Export - Forms Management - Electronic Signature - Third-Party Integrations - Reporting/Analytics - Workflow Management - Template Management - Mobile Access **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Data Collection - Consumer Insights Platforms** - Rapid Research - Quality Assurance - Mobile / Mixed Mode **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **Analytics - Consumer Insights Platforms** - AI-Powered Insights - Qualitative Research Support - Benchmarking & Norms - Generative AI **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **Collaboration - Consumer Insights Platforms** - Dashboards & Embedded Integrations - Embeddable Reports - Shared Workspaces - Third-Party Integrations - Social Media Integration - Customizable Reports **Additional Functionality** - Customizable Questions - Alerts/Notifications - Reporting & Statistics - Surveys & Feedback - Sentiment Analysis - Activity Tracking - Search/Filter - Trend Analysis - Charting - Real-Time Reporting - Face-to-Face - Survey Sample Management - Multi-Channel Distribution - Customer Segmentation - SSL Security - Reporting/Analytics - Multi-Language - Data Visualization - Monitoring - Drag & Drop - Offline Access - Data Import/Export - Customizable Fields - Phone-Based - Template Management - Reminders - Visual Analytics - Real-Time Analytics - Customizable Branding - Panel Management - Question Library - Paper-Based - Benchmarking - API - Single Sign On - Survey/Poll Management - Customizable Templates - Access Controls/Permissions - Multiple User Accounts - Email Management - Statistical Analysis - Email Reminders - AI Copilot ## Top SurveyMonkey Alternatives - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,025 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (5,131 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,913 reviews)