SurveyMonkey Reviews & Product Details

So easy and straightforward to use. It's crazy how quickly you can get powerful insights from surveys and it's easy for everyone (survey taker and survey launcher) to get that insight in. Review collected by and hosted on G2.com.

Occasionally our team is trying to do something a bit more nuanced with piping answer sets into future questions and there have been one or two times that we haven't been able to do exactly what we wanted to. Pretty niche use cases that I doubt others would run into. Review collected by and hosted on G2.com.

What I like best about SurveyMonkey is its ease of use and flexibility. It allows us to quickly create professional surveys, gather feedback efficiently, and analyze responses through clear reporting and dashboards. The platform makes it easy to understand participant feedback, identify trends, and make data-driven improvements to our training programs. I also appreciate the types and customization options available to create engaging and effective surveys. Review collected by and hosted on G2.com.

For training feedback surveys, I occasionally find that deeper reporting and customization features require higher subscription levels. It would also be helpful if some advanced survey logic and reporting functions were more intuitive for first-time users. Review collected by and hosted on G2.com.

I really like how flexible SurveyMonkey is. It offers a lot of options, and I appreciate how straightforward they are to understand and use. The drag-and-drop builder and quick-build features are excellent, and I like that I don’t have to worry about anything getting overly technical—everything just works.

The analytics are also very helpful, especially because I can review the results and make adjustments based on what they show. My team also felt that SurveyMonkey gave us the best value for the money, with a strong mix of services and features for the price, and it scales well for our small team.

From a performance standpoint, we were very satisfied and didn’t run into issues at any point. Our users and respondents also didn’t experience any performance problems. We used the Slack integration to send relevant responses directly to stakeholders, and the setup was super easy and didn’t require any technical assistance. The guides, documentation, and support from SurveyMonkey were great as well, and they made sure we didn’t have any lingering questions or confusion. Review collected by and hosted on G2.com.

I didn’t directly dislike anything. That said, I did find some of the tabs—and where to locate certain features, options, and toggles—a bit confusing and not very intuitive. Review collected by and hosted on G2.com.

It features some helpful tools for a basic research, and the pricing for the basic montly individual plan is affordable SurveyMonkey offers smart features such as question suggestions, survey templates, skip logic, answer validation, response transfer between questions, and automatic data analysis with charts and filters. These features can make survey design and analysis more efficient, although many of the more advanced automation tools are restricted to paid plans. Review collected by and hosted on G2.com.

1 - Misleading advertising: it is unclear what you actually get for your money. You perform a basic upgrade only to discover that certain features are still locked behind more expensive plans. Simply labeling a feature "premium" isn't enough, you have to be specific.

2 - Technical issues linking apps (during synchronization with a Google Sheets spreadsheet) and no support at all

3 - More than 3 days waiting for a reply by email (still dont get it) because of the problem related above. There is no "support" (or the "support@surveymonkey.com" is wrong) Review collected by and hosted on G2.com.

Survey Monkey is very straightfoward to use during the building phase. I send surveys every month and it's easy to duplicate my existing survey and amend it using a variety of item types. I've used platforms like Qualtrics before and they're needlessly confusing and more survey engine power than we need. SurveyMonkey is perfect for our small company to send professional surveys with diverse item types on our budget. Review collected by and hosted on G2.com.

While I like the in-site user analysis experience, including that it shows both tables and charts of the same item, I find the exports to be very cluttered and hard to manipulate. It could be because of the item types I use, but I can't just export and then circulate the sheet. It always needs considerable refining to make it understandable. I find Google forms exports to be much clearer and more ready-to-share. Review collected by and hosted on G2.com.

I like best that SurveyMonkey makes it simple to build surveys quickly and get clear results without a lot of extra work. The templates and AI features save time, and the reporting tools make it easy to turn responses into something useful. Review collected by and hosted on G2.com.

I dislike that SurveyMonkey’s pricing and feature limits can feel restrictive, especially when you move beyond very simple surveys. Many of the options you naturally expect to use, like certain question types, higher response limits, or exporting data, sit behind higher‑tier plans, which can be frustrating when you are just trying to run straightforward internal or community surveys. Review collected by and hosted on G2.com.

Very easy to navigate through the options and create surveys from scratch, or copy and paste. One of the best features for me is that I can share a survey with co workers. Exporting data is also important to me. Review collected by and hosted on G2.com.

I’d like the export function to include more options. Right now, I have to delete blank columns and rows after exporting. I can live with removing blank rows, but blank columns that aren’t part of the survey shouldn’t be exported into the spreadsheet in the first place. I’m hoping there’s an option available—something like a setting or a button—that would automatically eliminate these empty columns (and ideally the blank rows as well). I export a large amount of data in the spring, and I ended up creating a separate spreadsheet that imports the export, then sorts it and removes the unwanted columns and rows with the push of a button, just so I’m not repeating the same steps thousands of times. Review collected by and hosted on G2.com.

Data export options. Ability to paste questions from Word into the automatic survey builder. Ability to work on surveys with others in the team. Functionality to apply our branding to the surveys. Review collected by and hosted on G2.com.

I find the whole "Seats" part of the Enterprise plan confusing. I want everyone on the team to see all the surveys our company created without having to Share them manually. I'm missing the ChatGPT integration which is not available for EU users...yet Review collected by and hosted on G2.com.

I really enjoy using SurveyMonkey because it’s fast, reliable, and easy to use. It provides a wide range of powerful features at a reasonable price, which makes it straightforward to create surveys, distribute them, and analyze the results. I also appreciate how seamlessly it integrates with other tools and platforms, helping me streamline my workflow and stay productive. SurveyMonkey’s smart features, such as automated survey distribution, response collection, and built-in analytics, help save time and simplify data gathering. However, I found that some automation and customization options are limited compared to other platforms. While the reporting tools are useful, creating more complex surveys or visually engaging experiences can require additional effort and manual work. SurveyMonkey’s smart features, such as automated survey distribution, response collection, and built-in analytics, help save time and simplify data gathering. However, I found that some automation and customization options are limited compared to other platforms. While the reporting tools are useful, creating more complex surveys or visually engaging experiences can require additional effort and manual work. Review collected by and hosted on G2.com.

While SurveyMonkey provides solid survey capabilities, I’ve found it falls short when it comes to advanced customization and flexibility in visual design. When I try to create more sophisticated or strongly branded surveys, the available options can feel limiting. On top of that, the survey-building process sometimes comes across as time-consuming and a bit cumbersome. A more versatile interface, along with greater freedom in design and layout, would go a long way toward improving the overall user experience. Review collected by and hosted on G2.com.

The UI is so easy to navigate through. We have utilized SurveyMonkey for both surveys and event registration when we needed to put a cap on the number of attendees. The customization is great and I like that we can upload things that are needed for multiple surveys versus having to individually set things up each time. Review collected by and hosted on G2.com.

I wish I could duplicate settings when duplicating a survey. I love the fact that I can make so many customizations to my surveys but dislike that I can't duplicate the settings. I had to set up 12 surveys that had the same settings with the exception of a few words within the survey, the date, and the number of replies. Instead of being able to just change those things, I had to completely set up the settings again for each one, which was very time consuming. Review collected by and hosted on G2.com.