--- title: RingEX Reviews meta_title: 'RingEX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1487 reviews by the users' company size, role or industry to find out how RingEX works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 1487 scale: '5' date_modified: '2026-10-01' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # RingEX Reviews **Vendor:** RingCentral **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,487 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About RingEX WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful. ## RingEX Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **ease of use** of RingEX, making communication and collaboration seamless for their teams. (195 reviews) - Users value the **helpful customer support** of RingEX, enhancing the overall experience and usability for everyone. (124 reviews) - Users find RingEX to be **incredibly helpful** for maintaining client connections, enhancing reliability and support. (100 reviews) - Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences. (96 reviews) - Users appreciate the **high-definition voice quality** of RingEX, enhancing communication and customer support experiences. (93 reviews) - Users praise the **user-friendly interface** and **AI note-taking** , enhancing communication and collaboration efficiently. (92 reviews) - Intuitive (76 reviews) - Easy Communication (73 reviews) - Easy Setup (72 reviews) - Simple (67 reviews) **What users dislike:** - Users find the **complex processes** in RingEX challenging, particularly when navigating setup and administration aspects. (44 reviews) - Users often face **call issues** with RingEX, including inadequate tracking of calls and poor customer support experiences. (42 reviews) - Users find the **customer support challenging** , often facing difficulties in communication and unnecessary complications. (41 reviews) - Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience. (35 reviews) - Users find the **admin config options unintuitive** , making tasks like changing voicemail messages and hold music overly complex. (35 reviews) - Users face **missing features** like fax visibility issues and customer service difficulties impacting overall usability. (34 reviews) - Users find the **customer support difficult to access** , making resolutions more complicated than necessary for known issues. (33 reviews) - Learning Curve (32 reviews) - Difficult Navigation (29 reviews) - Lack of Intuitiveness (29 reviews) ## RingEX Reviews ### 1. Efficient and Feature-Rich—Makes Daily Operations Easier **Rating:** 5.0/5.0 stars **Reviewed by:** kasandra v. | Director of Marketing, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 25, 2026 **What do you like best about RingEX?** It's very efficient, has awesome features that make our day-to-day operations easier. **What do you dislike about RingEX?** I wish it could connect to our AMS system (Applied EPIC), which would make things even better. **What problems is RingEX solving and how is that benefiting you?** Efficiency, Note-taking, and communication **Official Response from Madi Hayford:** > Thank you for your feedback, Kasandra! We are thrilled to hear that RingEX is helping make your day-to-day operations more efficient, especially with our note-taking and communication features. We know that in the insurance industry, saving even a few minutes on administrative tasks can make a huge difference in your ability to serve clients. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. ### 2. Exceptional Support and User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Rich W. | Systems Administrator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 22, 2025 **What do you like best about RingEX?** Admin portal is well designed, online support is more complete and accurate than most, phone support is excellent. Our users seem to be able to use the mobile app with little or no assistance. **What do you dislike about RingEX?** For someone like me with little or no experience in telephony it can be quite confusing. Terminology in unfamiliar. **What problems is RingEX solving and how is that benefiting you?** Communication between our 40 franchises and between them and their various customers. **Official Response from Madi Hayford:** > Hey Rich, it is wonderful to hear that your transition to RingEX has been so smooth, especially across 40 franchises! We are glad that your team has found the mobile app easy to use and that our support team has been there to help whenever needed. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral, Rich! ### 3. RingEX: The Core Cloud Communications Platform We Love for Our Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Borg I. | IT Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 17, 2026 **What do you like best about RingEX?** As an MSP and RingCentral reseller, we use RingEX as the core cloud communications platform we deliver and support for our customers **What do you dislike about RingEX?** Licensing can be confusing for customers and there is some administrative complexity for certain setups. **What problems is RingEX solving and how is that benefiting you?** RingCentral solves the problem of outdated and unreliable business communications by replacing legacy phone systems and disconnected tools with a cloud‑based communication platform. **Official Response from Madi Hayford:** > Hi Borg, we appreciate you sharing your valued feedback! We are pleased to hear that RingEX serves as the core cloud communications platform you trust to deliver to your customers, effectively replacing legacy systems with a reliable cloud-based solution. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Borg! ### 4. Systems Manager **Rating:** 5.0/5.0 stars **Reviewed by:** SJ B. | Systems Manager Director of Information Technology, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 19, 2026 **What do you like best about RingEX?** We love the seamless setup and portability of the product. With the world always on the go, we love the fact that we always can be connected to our telecommunication systems when we have to! **What do you dislike about RingEX?** We would love the call recordings to be centrally located without a 3rd party. **What problems is RingEX solving and how is that benefiting you?** There are no issues at this time that are applicable. **Official Response from Madi Hayford:** > It is great to hear that RingEX is providing the seamless portability your on-the-go team requires! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer! ### 5. Reliable Service with Fast, Accessible Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 25, 2026 **What do you like best about RingEX?** The reliability of the it and I am able to get to Customer Support quickly. **What do you dislike about RingEX?** Notinng I can think of, I've been with Ring Central for many years. **What problems is RingEX solving and how is that benefiting you?** RingEx keeps me in the know about limits I may be reaching and offers me the opportunity to get more. **Official Response from Madi Hayford:** > Thank you for being a loyal RingCentral customer for so many years! We are thrilled to hear that RingEX provides you with highly reliable service and that our Support Team is always fast and accessible when you need assistance. We are glad that our proactive account tracking keeps you clearly informed about usage limits and provides seamless opportunities to add capacity as your business grows. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We look forward to continuing to empower you and your business for many years to come! ### 6. Find another phone solution. **Rating:** 0.0/5.0 stars **Reviewed by:** Paul S. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 23, 2026 **What do you like best about RingEX?** Nothing. The billing and plans are inconsistent, the contracts fraudulent. **What do you dislike about RingEX?** Ring Central refuses to let us speak to anyone based in the US. **What problems is RingEX solving and how is that benefiting you?** It causes problems and costs a lot of money. We cannot use attachments when using RC through our integrated software provider. Very antiquated system. **Official Response from Madi Hayford:** > We apologize for the frustration you have experienced, Paul. The Review Team would love the opportunity to continue the conversation so we can help improve your experience in any way we can. Please reference this review and email us with more information directly at review@ringcentral.com. We hope to hear more from you soon! ### 7. Reliable Service and Outstanding Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jae Yeon L. | IT Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 21, 2025 **What do you like best about RingEX?** Reliable service with great customer service. **What do you dislike about RingEX?** Pricing. I think pricing is little high compared to other service provider **What problems is RingEX solving and how is that benefiting you?** First, it solves the issue of app overload. Instead of juggling separate apps for calls, messages, and video meetings, RingEX consolidates everything into one interface. This streamlines my workflow and allows me to collaborate without constant context switching. Second, it solves the inefficiency of manual note-taking. With RingSense AI, the platform automatically generates summaries and action items from my calls. This benefits me directly by allowing me to focus 100% on the conversation, knowing that the key details are being captured accurately. Ultimately, it saves me time on administrative tasks and lets me focus on high-value work. **Official Response from Madi Hayford:** > Hey Jae, thank you for your valuable feedback! We are thrilled to hear that you find RingEX a reliable service with great customer support. It is wonderful that RingEX is solving key problems by consolidating your apps and that RingSense AI saves you significant time by automatically generating summaries and action items! We understand your concern regarding pricing compared to other providers, and we would be happy to help ensure you are maximizing the value of all included features. To continue the conversation, or to share more details about your experience, please reference this review and email the Review Team directly at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Jae! ### 8. Great Phone System Solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Wynter P. | Office Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 14, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about RingEX?** No hardware needed, great customer support, and easy to navigate. The implementation process was a breeze. The team got us up and running quickly, and porting over all our existing numbers was very easy and quick with very little to no interruption to the workday. With 1 phone system for the whole team, whether they work remotely at home, out in the field, or here in the office, transferring calls is as easy as typing a few keystrokes, and it's off. **What do you dislike about RingEX?** Sometimes there are too many options to fulfill a need, and I lose track of where I can make adjustments. **What problems is RingEX solving and how is that benefiting you?** Connects all users in one integrated phone system and makes it easy to record and track calls through the Admin dashboard. **Official Response from Madi Hayford:** > Hey Wynter, thank you for your amazing review and for highlighting your experience with RingEX! The Review Team is thrilled that the implementation process was seamless and that our system supports your team in the office, remote, and out in the field. It is excellent that features like easy number porting and call transferring add such value to your daily operations. We also appreciate your feedback about the platform’s depth. With so many features designed to support flexibility and scale, we understand that navigating can sometimes feel like a lot. If you need guidance or would like to share more about your experience, please email us at review@ringcentral.com. Thanks again for choosing RingCentral and for being part of our community! ### 9. User-Friendly UI and Great Support, Minor Annoyances **Rating:** 4.5/5.0 stars **Reviewed by:** Sanath S. | Administrator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 22, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about RingEX?** UI is very good, user friendly. Easily manageable. Support team is good as well. **What do you dislike about RingEX?** The size of dail pad. Why it needs to be this big? It becomes a bit difficult to navigate on your website. **What problems is RingEX solving and how is that benefiting you?** Having fax, call, and video features all integrated in one platform is very convenient. **Official Response from Madi Hayford:** > Hey Sanath, thank you for taking the time to leave a review and share your experience with RingEX. We sincerely appreciate your positive feedback regarding our user-friendly UI and the quality of our Support team. It is our goal to make unified communications easy and effective, so it is great to hear that the all-in-one platform for fax, call, and video is proving to be convenient and manageable for your needs! The Review Team would love to continue the conversation; please reference this review and email us directly at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, submit ideas, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Sanath! ### 10. Effortless Setup and Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Kyle B. | Assistant Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 21, 2025 **What do you like best about RingEX?** Setting up and using it is straightforward, and I have never experienced any issues with dropped calls. If a problem does arise, their support team is excellent to work with and always resolves issues quickly and efficiently. **What do you dislike about RingEX?** We have been using the product for some time now and have not encountered any problems or found anything we dislike about it. **What problems is RingEX solving and how is that benefiting you?** The SMS feature makes it easy for us to quickly connect with a large number of customers. **Official Response from Madi Hayford:** > Thank you for this wonderful review! We are thrilled to hear that RingEX's setup and use are straightforward and that you have never experienced dropped calls. It is fantastic that our Support Team resolves any issues quickly and efficiently, and that the SMS feature makes it easy for you to connect with your customers. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Kyle! ### 11. New Implementation **Rating:** 4.5/5.0 stars **Reviewed by:** Stuart H. | IT Support, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 26, 2025 **What do you like best about RingEX?** The implementation team did a great job of helping us switch from our old on premises PBX. We're really excited about the opportunities that RingCentral opens us up to. They have been quick to respond to any tickets we submit. Our employees learned the system quickly and use it consistently throughout the day. **What do you dislike about RingEX?** The ONLY bad thing I can say is that RingCentral needs to expand their training department. The backlog for booking live training sessions is a month and a half out. Other than that, there hasn't been any major issues. The few things that we've come across we have submitted to the ideas for improvement section of their site. **What problems is RingEX solving and how is that benefiting you?** The main reason we switched was to keep our phone system up through all of our sites, even during emergencies. Hurricane Helene took down our main site, so phones went down company wide because of our old PBX. **Official Response from Madi Hayford:** > Stuart, thank you for your thoughtful and detailed review! We are pleased to hear that your implementation went smoothly and that your team has adapted quickly to RingEX. Knowing our Support Team and platform reliability help you stay connected across all your sites is fantastic! We also appreciate your feedback on training availability; your input helps guide improvements. If you are interested in continuing the conversation and sharing more about your experience, please email the Review Team directly at review@ringcentral.com. We would love to hear more from you about your experience with our products and service! We appreciate you for choosing RingCentral, Stuart! ### 12. Convenient and Easy-to-Use Solution for On-the-Go Business **Rating:** 5.0/5.0 stars **Reviewed by:** Denise L. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 21, 2025 **What do you like best about RingEX?** I appreciate the convenience of RingEX, as it enables me to have it with me at all times, regardless of whether I’m using a table phone or a desktop phone. This flexibility allows me to take it anywhere I go, making it integral to my daily routine and business operations. Additionally, the initial setup of RingEX was very easy, allowing me to get started without any hassle, which was a significant plus for me. **What do you dislike about RingEX?** I do get multiple boxes on my desktop, and I don't know how to make them close. **What problems is RingEX solving and how is that benefiting you?** I use RingEX all day on the go, eliminating the need for a desk phone and providing ease and convenience in communication. **Official Response from Madi Hayford:** > Hey Denise, thank you for your feedback! The Review Team enjoys hearing how RingEX provides you with convenience and flexibility, eliminating the need for a desk phone and making communication integral to your daily operations. We are glad the setup process was very easy. We understand that you are running into an issue with multiple boxes appearing on your desktop. We would like to better understand this so we can assist you with the proper resolution. Please reference this review and email us at review@ringcentral.com with more information so we can continue the conversation and learn more about your experience. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Denise! ### 13. Efficient Call Handling with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Management A. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 16, 2025 **What do you like best about RingEX?** I like the efficiency and the reporting tabs in RingEX, as they make it easy to see when our phone lines are busiest and who was working during those times. The initial setup was easy, which I appreciate. **What do you dislike about RingEX?** I'm not able to answer calls coming in without disconnecting the current call. If I could answer an incoming call and put it on hold without leaving the current call, that would change the game. **What problems is RingEX solving and how is that benefiting you?** RingEX helps manage incoming problems and booking solutions efficiently, and the reporting tabs let us see when our phone lines are busiest and who was working then. **Official Response from Madi Hayford:** > The Review Team appreciates your fantastic feedback! We are happy to hear that our reporting tabs and easy setup have provided you with the efficiency and insight needed to manage your phone lines effectively. For your convenience, we have included a link below that explains how to handle multiple calls; we hope this helps! The Review Team would love the opportunity to learn more about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for being a loyal RingCentral customer! ### 14. Seamless VoIP for Healthcare with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Juan M. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 25, 2026 **What do you like best about RingEX?** I really like RingEX's availability on different devices and the seamless user experience it offers across them. I also appreciate the great support from the tech reps and the service provided by the account manager. The initial setup was easy and quick. **What do you dislike about RingEX?** sometimes if the internet is not good, the access to RingEX functions is limited **What problems is RingEX solving and how is that benefiting you?** RingEX solves communication issues with clients and team members. **Official Response from Madi Hayford:** > Thank you for your fantastic review, Juan! We are pleased to hear that RingEX is providing the seamless, multi-device experience your healthcare practice needs. It is rewarding to know that our Account Management and Support teams have been there to ensure your setup was quick and easy; we understand that in healthcare, every second of uptime counts. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. ### 15. RingEX: Easy to Use, Navigate, and Configure for a Small School **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph W. | Technology Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 16, 2026 **What do you like best about RingEX?** RingEX is very easy to use, navigate, and configure for our use case as a small school. **What do you dislike about RingEX?** I do not have any complaints about the platform. **What problems is RingEX solving and how is that benefiting you?** RingEX allows our school to easily answer and route calls within a building with eight staff members. **Official Response from Madi Hayford:** > Hi Joseph, thank you for the wonderful review! We are proud to support your school and your team of eight. It is great to hear that RingEX makes it easy to route calls and keep your staff connected within the building. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCental customer, Joseph! ### 16. Easy to Use for Admins **Rating:** 5.0/5.0 stars **Reviewed by:** Pranjal S. | Senior Consultant, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 22, 2026 **What do you like best about RingEX?** Ease of Use from Administrator perspective **What do you dislike about RingEX?** Not as such, but portal needs to more User Friendly **What problems is RingEX solving and how is that benefiting you?** We newly subscribed to Ring Services for PBX solution as we migrated from on prem PBX solution **Official Response from Madi Hayford:** > Hey Pranjal, we are proud to be your partner as you migrate from your on-premises PBX to our cloud solution. We know that transition is a big step for any IT team, so we are thrilled to hear that the ease of use for your administrators has been a highlight! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral, Pranjal! ### 17. Empowered Communication with Customizable Dashboards **Rating:** 5.0/5.0 stars **Reviewed by:** Hayes J. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 16, 2025 **What do you like best about RingEX?** I love the ability to create dashboards that allow us to keep up with our different call queues. Building call queues is a game changer because it allows us to create exactly what we need anytime. The implementation was great, and everyone was responsive and helped with all of our needs. **What do you dislike about RingEX?** I wish there was more space in each call queue for more members. Allow more associates to be added to each queue. **What problems is RingEX solving and how is that benefiting you?** I use RingEX to customize and pull important data, create dashboards for call queues, and build call queues tailored to our needs. **Official Response from Madi Hayford:** > Hey Hayes, thank you for providing us with your valued feedback! We are delighted to hear that building customizable dashboards and call queues has been a game changer for your team and that our implementation process was responsive to your needs. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Hayes! ### 18. User-Friendly with Great Voicemail Features, But Holiday Updates Are Tedious **Rating:** 4.5/5.0 stars **Reviewed by:** Susan W. | Front office supervisor, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 21, 2025 **What do you like best about RingEX?** easy to use system with our staff - love the feature being able to have voicemails sent to email formate **What do you dislike about RingEX?** the hardest part about the system is when I have to change the voicemail messages for holiday times . there are so many steps involved Also I still have figured out how to change the on hold music when transferring to specific extenstions **What problems is RingEX solving and how is that benefiting you?** Recently I called that no all our voice mail messages are being transcribed into email format . Unsure why this is happening **Official Response from Madi Hayford:** > Thank you for taking the time to share your experience, Susan! We are happy to hear that you find RingEX user-friendly and that voicemail-to-email has been helpful for your team. We understand that updating holiday messages and on-hold music can feel complex, and we would love to help simplify that process for you. Please reference this review and email the Review Team directly at review@ringcentral.com, so we can share some helpful resources with you! ### 19. Efficient Call Management, Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Meghan S. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 26, 2026 **What do you like best about RingEX?** I really like the customer service from RingEX. When I call them, they are more than willing to help me and brainstorm additional solutions to the problems that I have. **What do you dislike about RingEX?** Sometimes connectivity can be an issue when not on Wi-Fi. **What problems is RingEX solving and how is that benefiting you?** RingEX decreases our need for extra staff and facilitates transcribed messages, allowing us to keep working while reading them. **Official Response from Madi Hayford:** > Hey Meghan, thank you for the fantastic review! We are glad to hear that our Support Team has been a valuable partner in helping you brainstorm solutions for your business. It is also great to know that RingEX is helping you scale more efficiently. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Meghan! ### 20. Reliable Communication Tool with Great Accessibility **Rating:** 4.5/5.0 stars **Reviewed by:** Elizabeth C. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 04, 2025 **What do you like best about RingEX?** I like the accessibility of RingEX. I use its AI feature for taking notes to document every conversation, which helps in case anything is forgotten or left out. The initial setup was pretty easy, assisted by a tech company, and I've found it straightforward to add new employees onto RingEX during onboarding. **What do you dislike about RingEX?** The most recent was our SMS campaign, but that has now been resolved. **What problems is RingEX solving and how is that benefiting you?** RingEX lets me call customers and employees using an outsourced number instead of our admin number, improving communication. The AI notes feature is valuable for documenting conversations to ensure nothing is forgotten or left out. **Official Response from Madi Hayford:** > Thank you for your feedback, Elizabeth! The Review Team enjoys hearing how RingEX's accessibility and AI notes feature improve your communication and documentation processes. We are glad the initial setup was easy and that adding new employees to RingEX is straightforward during onboarding. We also appreciate you bringing your concern about the SMS campaign to our attention and are happy to hear that it has been resolved. To continue this conversation, please reference this review and email us directly at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Elizabeth! ### 21. Great **Rating:** 4.5/5.0 stars **Reviewed by:** Info H. | Alter Administrater, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 18, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about RingEX?** I love all new sections of RingEX and excited to use from now on. **What do you dislike about RingEX?** none as of now. everthing is good and we love it so far **What problems is RingEX solving and how is that benefiting you?** none at the moment **Official Response from Madi Hayford:** > Thank you for your great review! We are delighted to hear that you are enjoying the new sections of RingEX. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral! ### 22. Creating Meetings Is Effortless with the Desktop App **Rating:** 5.0/5.0 stars **Reviewed by:** Ben V. | Systems Engineer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 21, 2026 **What do you like best about RingEX?** It is very easy to create meetings from the desktop app. **What do you dislike about RingEX?** So far, I have been very pleased with everything. **What problems is RingEX solving and how is that benefiting you?** It is making my ability to reach out to external customers more simple using the messaging feature. **Official Response from Madi Hayford:** > Hey Ben, thank you for your review! We are pleased to hear that you find creating meetings from our desktop app effortless. We aim to make the transition from a chat or a call to a full video meeting as seamless as possible, so it is great to know that it is working well for you. It is also fantastic to hear that our external messaging features simplify how you reach out to your customers. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral, Ben! ### 23. Using RingCentral at a Basic Level, but Need More Guidance on Its Capabilities **Rating:** 2.5/5.0 stars **Reviewed by:** Nancy B. | Operations Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 25, 2026 **What do you like best about RingEX?** We use RingCentral at a very basic level, mainly sticking to the core features without getting into anything advanced. Phone calls are good. **What do you dislike about RingEX?** Since we’re currently using the program at a basic level, I’d like to learn more about it and better understand the capabilities we have available. **What problems is RingEX solving and how is that benefiting you?** Unknown. At this point only using for phone calls **Official Response from Madi Hayford:** > We are glad to hear that the core calling experience is working well for you. Since you are looking to grow beyond the basics, we would love to help you discover the features that can save your team time and make your daily operations even smoother. Please reference this review and email the Review Team directly at review@ringcentral.com with more information, and we will do our best to help improve your experience. Thank you for choosing RingCentral, Nancy! ### 24. Highly Configurable, Capable VoIP Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 05, 2026 **What do you like best about RingEX?** Very configurable and capable voip platform **What do you dislike about RingEX?** higher costs and setup on the platfrom is quite complex **What problems is RingEX solving and how is that benefiting you?** Phone and text message system **Official Response from Madi Hayford:** > Thank you for your review! We are glad you find RingEX to be a highly configurable and capable platform for your voice and messaging needs. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. ### 25. All-in-One Communication Powerhouse for Daily Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Sean M. | Project Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 21, 2025 **What do you like best about RingEX?** Very Robust Features that I can use as Tools through out my Day, from Making and taking calls, Video Conferencing, with Screen sharing, and soft phone. **What do you dislike about RingEX?** I find Googling my questions get faster results than knowledge base articles **What problems is RingEX solving and how is that benefiting you?** As a Project manager, the video conferencing with screen share has saved so much driving and time to review programming information and to provide remote training. **Official Response from Madi Hayford:** > Thank you for your valuable feedback, Sean! We are thrilled to hear that RingEX is an all-in-one communication powerhouse, and that the robust features like video conferencing and screen sharing help you save significant time as a Project Manager. The Review Team would love the opportunity to learn more about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you again for choosing RingCentral, Sean! ### 26. Essential for Seamless US Calls from Brazil **Rating:** 5.0/5.0 stars **Reviewed by:** Vania S. | Customer Experience & LMS Coordinator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 19, 2025 **What do you like best about RingEX?** Being able to call US phone numbers from Brazil as I work as a virtual assistant. **What do you dislike about RingEX?** I have over 5 years of experience using it, I've used the admin portal as super admin, to basic access. everything is pretty clear and easy to work with. **What problems is RingEX solving and how is that benefiting you?** remote US local phone neumber **Official Response from Madi Hayford:** > Thank you for sharing your experience with us, Vania! It is wonderful to hear that RingEX has been such an essential tool for your work as a virtual assistant. We are happy to hear that your experience over the past five years, ranging from Super Admin tasks to basic app use, has been clear and easy to navigate. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a longtime loyal RingCentral customer, Vania! ### 27. Easy Client Communication, Smooth Queue Management, and Helpful Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 31, 2026 **What do you like best about RingEX?** I find it easy to communicate with clients via text, fax and phone calls. **What do you dislike about RingEX?** None. I haven't had any bad experiences with RingEx **What problems is RingEX solving and how is that benefiting you?** It's easy to manage the queue for my team and run analytics. **Official Response from Madi Hayford:** > Thank you for your great feedback. Managing a team’s queue while balancing client communication across three different channels (text, fax, and phone) can easily become chaotic, so having a platform that keeps it smooth is a win! We are proud that RingEX has become the all-in-one hub that simplifies your day-to-day. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for choosing RingCentral! ### 28. RingCentral is the GOAT **Rating:** 5.0/5.0 stars **Reviewed by:** Chris W. | IT Director, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 19, 2025 **What do you like best about RingEX?** As the IT Director, onboarding and offboarding users requiring a company phone number is simple and fast. Coming from an IPC system, RingCentral almost feels like cheating. The basic feature set for the cost is amazing. Support is always helpful. **What do you dislike about RingEX?** After 2 years finding things in the admin UI still takes several attempts to find. **What problems is RingEX solving and how is that benefiting you?** Call recording. Our previous phone system required a 3rd party for call recording and it there was a per line fee. Every call inbound and outbound is now recorded and is part of the base service. Its allowed us to review calls for our call center and to resolve customer disputes. **Official Response from Madi Hayford:** > Hey Chris, thank you for your fantastic review! We love hearing how easy onboarding and offboarding are for your team and that features like call recording add real value to your operations. It is also great to know our Support Team has been helpful along the way! The Review Team would love the opportunity to learn more from you. If you are interested in continuing the conversation, please reference this review and email us directly at review@ringcentral.com. We look forward to continuing to support you and your success. Thank you for being a loyal RingCentral customer, Chris! ### 29. One System That Scales Seamlessly Across Offices and States **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 28, 2026 **What do you like best about RingEX?** Using 1 system in multiple offices and states **What do you dislike about RingEX?** The complexity of the system............ **What problems is RingEX solving and how is that benefiting you?** 1 system in multiple offices **Official Response from Madi Hayford:** > The Review Team appreciates your insights. It is great to hear that RingEX is successfully acting as the single system bridge for your various offices and states. We would love the opportunity to help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com with additional information to continue the conversation together. We hope to hear more from you soon! ### 30. Best VOIP App for Calling and SMS **Rating:** 5.0/5.0 stars **Reviewed by:** Naresh K. | IT Head, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 08, 2025 **What do you like best about RingEX?** Convenience like we can use Androio or iOS app anywhere, and also Reliable call quality **What do you dislike about RingEX?** main disadange is Cost & “hidden” / additional fees , there are lots of hidden charges. **What problems is RingEX solving and how is that benefiting you?** Ring Ex solve us communication problem such as by bringing calling, SMS and vedios meeting in one platform. **Official Response from Madi Hayford:** > Naresh, the Review Team appreciates your valued feedback! We are happy to hear that RingEX has provided a reliable experience with seamless communication across your devices. We would love the opportunity to learn more from you about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for your business and for choosing RingCentral, Naresh! ### 31. Effective Communication Tool with Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** Maryam R. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 15, 2026 **What do you like best about RingEX?** I like RingEX for their technical support, recording calls, and managing schedules for different users. **What do you dislike about RingEX?** The name ID on RingEX is too short, currently limited to just 15 characters, which isn't enough for our complete clinic name. Also, the initial setup was hard because some agents aren't specialized enough. **What problems is RingEX solving and how is that benefiting you?** RingEX lets us reach third parties with shared numbers and supports call recording and scheduling, which were previously challenging. **Official Response from Madi Hayford:** > Thank you for your stellar review, Maryam! We are pleased to hear that RingEX is effectively supporting your clinic with call recording, user scheduling, and seamless third-party communication. It is also great to know that our Support Team has provided the high-quality assistance you need. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you for choosing RingCentral, Maryam! ### 32. All-in-One Solution for Business Communication **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 26, 2026 **What do you like best about RingEX?** I like that RingEX is an all-in-one app for business communication. It works well with calls, fax, and text features, providing a unified communication solution. The initial setup was easy too. **What do you dislike about RingEX?** Nothing. **What problems is RingEX solving and how is that benefiting you?** RingEX provides unified business communication by having calls, fax, and text all in one app. **Official Response from Madi Hayford:** > Hey David, thank you for the fantastic review! We are thrilled to hear that RingEX serves as a true all-in-one hub for your business. Knowing that your calls, faxes, and texts are working seamlessly together is exactly what we mean when we talk about Unified Communications. We are also glad to hear your initial setup was a smooth experience! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, David! ### 33. Powerful Capabilities That Elevated Our System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 21, 2026 **What do you like best about RingEX?** I like all of the capabilities we gained when we switched to Ring. **What do you dislike about RingEX?** I find the dashboard to be a bit cumbersome. It is sometimes hard to find where I need to go to make a simple change to our system. **What problems is RingEX solving and how is that benefiting you?** We are able to text and fax from our Ring system, which has been helpful. Our previous system could not do that. **Official Response from Madi Hayford:** > Thank you for your fantastic review! We are pleased to hear that switching to RingEX has elevated your system and also provides you and your team with powerful capabilities such as integrated texting and faxing. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral to power your business! ### 34. Unified Solution for Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** July 01, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about RingEX?** Its single solution so we integrated all services like , Sip account, Chat solution and date base integration in one tool. **What do you dislike about RingEX?** All good but for new user its complex, at starting phase. **What problems is RingEX solving and how is that benefiting you?** Little complex while start working on first time. but its easy after understanding the whole scenario. **Official Response from Madi Hayford:** > Thank you for the review! We are thrilled to hear that RingEX is serving as a powerful, single solution for your team; streamlining these services is exactly what we aim for to help businesses reduce app fatigue. The Review Team would love the opportunity to learn more about your experience with our products and services; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. ### 35. "Complete RingCentral Review" **Rating:** 5.0/5.0 stars **Reviewed by:** Priyanga S. | Senior Executive, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 12, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about RingEX?** The RingEX is most useful to communicate easily for HR domains; it's very helpful to reach out to the candidates. Our organization uses RingEx, which was very helpful in improving our company. **What do you dislike about RingEX?** There is no downside. If we need to send a message to the candidate, we need to take a membership. **What problems is RingEX solving and how is that benefiting you?** If I want to reach or communicate with someone over the call or message, RingEX is more helpful for reaching out to the candidates. **Official Response from Madi Hayford:** > Hey Priyanga, thank you for your awesome review! The Review Team would love to hear more about your experience. If you are interested in continuing the conversation, please reference this review and email us directly at review@ringcentral.com. We also encourage you to explore and engage with our Community; we have included a link below for your convenience. We appreciate you for being a loyal RingCentral customer, Priyanga! ### 36. RingEX Delivers an Amazing Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda L. | Customer Success Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 16, 2025 **What do you like best about RingEX?** RingEX has been really amazing, looking forward to training my team. **What do you dislike about RingEX?** I don't have any negative feedback at this time. **What problems is RingEX solving and how is that benefiting you?** The ability for our techs to call out and not have a call recorded. This is now being solved by RingEX **Official Response from Madi Hayford:** > It is wonderful to hear that your experience with RingEX has been amazing so far! We are thrilled that you are looking forward to training your team and that our platform is helping solve your specific needs regarding call recording privacy. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral, Amanda! ### 37. Many tools - complex for SMBs / entrepreneurs **Rating:** 3.5/5.0 stars **Reviewed by:** JP D. | Partner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 27, 2025 **What do you like best about RingEX?** Really enjoy being able to answer from either my mobile device and computer; being able to have extensions with different rules as to when to ring, etc. Great to easily be able to merge calls, or forward. **What do you dislike about RingEX?** As an entrepreneur that has many different sides of the business to worry about, I would prefer to have a contact within RingCentral to whom we could tell exactly our needs, and they set up. Having to figure out how to create call flows, messages, faxes, sms, phone lines, extensions when running your business is extremely time consuming, and the system honestly seems cumbersome. **What problems is RingEX solving and how is that benefiting you?** We have a remote team, so being able to have our main line, plus extensions to which we can transfer calls to is positive. **Official Response from Madi Hayford:** > Hey JP, thank you for sharing your feedback and highlighting the flexibility RingEX provides your remote team! The Review Team is glad features like multi-device access and custom call routing benefit you. We understand that set up and system complexity can challenge entrepreneurs and small businesses such as yourself. We would love to discuss options and resources available, such as RingCentral University. For your convenience, we included a link below to RingCentral University, which we hope you will find helpful for your management and setup needs. If you are interested in continuing the conversation, we would love to learn more from you! Please reference this review and email us directly at review@ringcentral.com with more details. Thank you for choosing RingCentral! ### 38. User-Friendly but Needs Better Team Features **Rating:** 3.5/5.0 stars **Reviewed by:** Ashleigh H. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 21, 2026 **What do you like best about RingEX?** I like that the RingEX app is easy to use. It's user-friendly and easy to navigate, which really helps when I'm calling clients. **What do you dislike about RingEX?** I find transferring between team members a bit problematic. I wish shared contacts were available instead of relying on bulk upload. **What problems is RingEX solving and how is that benefiting you?** RingEX lets me call clients without using my personal phone and is user-friendly, making calling simple. **Official Response from Madi Hayford:** > Thank you for your review, Ashleigh! We are glad to hear that you find the RingEX app user-friendly and that it helps you protect your privacy by keeping your personal phone number separate from work. The Review Team would love the opportunity to help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for choosing RingCentral, Ashleigh! ### 39. Simple to use, great customer service, and very useful recap calls **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Enforcement | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** January 21, 2026 **What do you like best about RingEX?** It is quite easy to use and has good customer service when help is needed. They are also attentive to ensure everything works very well, and finally, the recap calls feature is very useful. **What do you dislike about RingEX?** There is nothing I don't like. Everything works very well. **What problems is RingEX solving and how is that benefiting you?** Direct communication with clients via telephone and through text messages. **Official Response from Madi Hayford:** > Thank you for the great review! We are pleased to hear that RingEX is providing the reliable phone and text communication your business needs. It is rewarding to know that our customer service and AI-generated call recaps are delivering significant value to your team. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. ### 40. Unreliable and Disruptive Experience with No Timely Support **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 22, 2025 **What do you like best about RingEX?** RingEX offers a wide range of features and integrations that, when functional, can be useful for remote teams. The platform has potential and a good interface design, and the concept behind RingEX is solid. **What do you dislike about RingEX?** The platform has been extremely unreliable—we’ve been facing a major browser freezing issue since 2nd July 2025, and despite multiple follow-ups, the issue remains unresolved. This has significantly disrupted our daily operations. Even worse, the support team has failed to act with urgency or provide a concrete resolution. For a service we’re paying premium rates for, this is absolutely unacceptable. It’s affecting our client interactions and causing loss of business. If issues like this are not fixed immediately, we will have no choice but to switch to an alternative platform. Poor support, lack of accountability, and unresolved technical bugs have made this experience extremely frustrating. **What problems is RingEX solving and how is that benefiting you?** RingEX is intended to streamline communication and support processes by centralizing calls, messages, and video meetings into a single platform. Initially, it helped reduce the number of tools we had to manage and improved internal collaboration. However, due to recent unresolved issues, the benefits have drastically diminished. **Official Response from Madi Hayford:** > Thank you for taking the time to share such detailed feedback. We understand how critical reliable communication tools are to your operations, and we apologize for any disruption this has caused your team. What you have described falls short of the standard we aim to uphold, and we take your concerns seriously. We would like to ensure this issue is escalated appropriately and addressed with the urgency it deserves. If you are open to it, please email the Review Team directly at review@ringcentral.com with more details so we can continue the conversation and help improve your experience however we can. Your business and trust matter to us; we hope to have the opportunity to earn it back! ### 41. Effortless to Use and Implement **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley S. | Director of Information Technology & Logistics, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 23, 2025 **What do you like best about RingEX?** The ease of use and implementation. The texting has been a game changer for our business. Customer Support is so responsive and quick to get back to you and resolve your issue. **What do you dislike about RingEX?** Some of the issues we have are the language barrier with support on some occasions. **What problems is RingEX solving and how is that benefiting you?** Multiple ways to communicate with our customers to be able to communicate best with them and on their time. **Official Response from Madi Hayford:** > Thank you for your fantastic review, Ashley! The Review Team is delighted to hear that ease of use and implementation have been great for your team, and that texting has been a game changer for communicating with your customers on their time. We are also happy to know that our Support Team is responsive and quick to resolve your issues. We would love to continue the conversation together; please reference this review and email us directly at review@ringcentral.com to share more about your experience. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Ashley! ### 42. A Great Virtual Phone System **Rating:** 4.5/5.0 stars **Reviewed by:** Rochelle M. | Office Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 18, 2025 **What do you like best about RingEX?** I love the fact that all of our office staff can download the app on their personal phone, allowing us to be mobile while still able to provide customer support to customers. It was really easy to install as well, and port our other cellphone to your system. **What do you dislike about RingEX?** There is nothing I don't like. I researched 4 other companies and none of them compared to Ring Central's feature and ease of use. **What problems is RingEX solving and how is that benefiting you?** It solves our office communication. We started with 3 employees and now have over 20 field and 5 office workers. We needed an office phone that rings to all office staff, had a voicemail for customers to leave messages. Also within the app we can message each other to ask questions, provide screenshots, etc. **Official Response from Madi Hayford:** > Hey Rochelle, thank you for sharing your thoughtful review! We are proud that RingEX helps your growing team stay connected and support customers on the go. It is excellent to hear that our app’s flexibility, ease of use, and communication features make a real difference for your business. We are honored to hear that you chose us after such careful research. If you are interested in sharing more about your experience with our products and service, we would love to hear from you! Please email the Review Team directly at review@ringcentral.com to continue the conversation together. We appreciate you for choosing RingCentral, Rochelle! ### 43. Effortless Client Connection, Worth the Cost **Rating:** 5.0/5.0 stars **Reviewed by:** Phillips L. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 26, 2026 **What do you like best about RingEX?** I like RingEX for its ease of use, which makes it simple for me to connect with clients. The initial setup was fairly simple, which was a plus. **What do you dislike about RingEX?** Cost **What problems is RingEX solving and how is that benefiting you?** RingEX helps me with connecting with clients. **Official Response from Madi Hayford:** > Thank you for your feedback! We are thrilled to hear that RingEX is helping you connect with your clients effortlessly and that your initial setup was simple. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We are committed to being a partner in your growth, not just a line item in your budget. Thank you for choosing RingCentral! ### 44. User-Friendly Interface, But Lacks Customization Options **Rating:** 3.5/5.0 stars **Reviewed by:** Jon H. | I.T, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 16, 2025 **What do you like best about RingEX?** The UI is easy to navigate and use. Admin panel seems easy as well to use and navigate. **What do you dislike about RingEX?** Some customization options like ringtones and call logs other are overlooked **What problems is RingEX solving and how is that benefiting you?** Forwarding and holding calls easily **Official Response from Madi Hayford:** > Hey Jon, thank you for providing us with your valued feedback! We are happy to hear that you find the RingEX interface and Admin Portal easy to navigate, and that our call forwarding and holding features are benefiting your workflow. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for choosing RingCentral, Jon! ### 45. Effortless Setup & Superior Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly B. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 23, 2025 **What do you like best about RingEX?** I find RingEX easy to use, which makes tasks like setting up call forwarding and voicemail greetings straightforward. The customer service is good and was particularly helpful when we needed to combine more than one office into the system. **What do you dislike about RingEX?** nothing **What problems is RingEX solving and how is that benefiting you?** I use RingEX for setting up call forwarding, voicemails, and greetings. It's easy to use, and their good customer service helps with combining offices into the system. **Official Response from Madi Hayford:** > Hey Kimberly, the Review Team appreciates your valued feedback! We are happy to hear that RingEX has made managing your call forwarding and voicemail greetings straightforward, and that our support team was able to provide the magic needed to combine your offices into one unified system. We would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral; we appreciate you and your business, Kimberly! ### 46. Responsive Support, Streamlined Call Management **Rating:** 4.5/5.0 stars **Reviewed by:** MJ L. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 08, 2025 **What do you like best about RingEX?** I appreciate the fast customer service assistance with RingEX whenever I encounter a slight glitch, and I like that the workarounds are quick. It was also easy to set up thanks to the onboarding people in RingCentral. **What do you dislike about RingEX?** The user interface feels cluttered and confusing at times. It can be hard to find certain features or settings quickly. **What problems is RingEX solving and how is that benefiting you?** RingEX guides us on call queues. I like their fast customer service, helping me resolve glitches quickly. **Official Response from Madi Hayford:** > Thank you for taking the time to share your feedback about RingEX! We appreciate hearing that our fast customer service assistance, quick workarounds for slight glitches, and smooth onboarding process have been beneficial for your company, especially in managing call queues. We aim to diminish barriers you may come across and ensure your exceptional experience by empowering your business. We are sorry to hear that you find the user interface cluttered and confusing at times. Your feedback is important, and we are continually working to improve the user experience. You can help shape future updates by sharing your ideas in our Ideas Portal, where you can browse ideas posted by others or submit a new suggestion. For your convenience, we have included a link below. If you are interested in sharing more about your experience, please reference this review and continue the conversation by emailing the Review Team directly at review@ringcentral.com. We appreciate you for being a loyal RingCentral customer, MJ! ### 47. RingEX, great product with excellent depth **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher D. | SVP, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 27, 2025 **What do you like best about RingEX?** Ease of setup, we were up and running with a short deadline. There is a depth of features that fulfill needs as you grow the program. Reporting is very good with the advanced package. Support has been excellent, especially with complex solutions. The option to use AI voice or use your own is a really nice feature. You can create a library of recordings to pull from. Competitively priced. **What do you dislike about RingEX?** It's a lot to navigate, as it is feature-rich. Online help could be improved. The consulting firm that does the implementation (optional) is nowhere near as knowledgeable by a far amount than RingEX. Granted some of what we did was complex, as we are using it for 24x7 call rounding based on time. **What problems is RingEX solving and how is that benefiting you?** Replaces a live person and after-hours answering service **Official Response from Madi Hayford:** > Thank you for your fantastic review, Christopher; the Review Team values your detailed and thoughtful feedback! We are proud that RingEX supported your team's setup under a tight timeline and that our features and reporting capabilities meet your needs as you grow. We appreciate your recognition of our Support Team and the flexibility our AI and voice tools provide. It is also great to know RingEX effectively replaced your after-hours services. That said, we hear you on the learning curve and your comments about online help and the implementation experience; your input helps us identify any areas for improvement. We would love to learn more about your experience. To continue the conversation, please email us directly at review@ringcentral.com. Thank you again for choosing RingCentral! ### 48. Quality service and suite of options **Rating:** 5.0/5.0 stars **Reviewed by:** Derik W. | IT Coordinator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 14, 2025 **What do you like best about RingEX?** My end-users are able to mask their personal cell numbers and use integrated chat for inter-office communication. Fax options are very useful as well. **What do you dislike about RingEX?** Bulk SMS functionality is not good, interface needs a lot of work for it to be useable. Extra cost for webinar option, only able to use a single camera source simultaneously during video meetings. **What problems is RingEX solving and how is that benefiting you?** Reducing cost of services by using integrated chat and fax functions rather than paying for additional products. Video Pro accounts are used by many of my end-users for chat and video conference attendance. **Official Response from Madi Hayford:** > Hi Derik, thank you for taking the time to share such a detailed review! We are glad to hear that features like number masking, integrated chat, and faxing are helping your team communicate more efficiently while reducing costs. The Review Team would love to hear more about your experience; if you are interested in continuing the conversation, please reference this review and email us at review@ringcentral.com. We also encourage you to explore and engage with resources such as our Community and Ideas portal. For your convenience, we have included a link to the Community below. We appreciate you for being a loyal RingCentral customer and look forward to continuing to support your team’s communication needs! ### 49. Reliable Call & Text Capture with Instant Email Alerts **Rating:** 4.5/5.0 stars **Reviewed by:** Jasmine E. | Director of Operations, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 16, 2026 **What do you like best about RingEX?** It captures all calls and text and I receive an email any time someone does one of the 2 **What do you dislike about RingEX?** Not very user friendly as far as phone functions **What problems is RingEX solving and how is that benefiting you?** Any calls that are missed I get an email and it also rings on my cell phone if I am out of the office **Official Response from Madi Hayford:** > Thank you for your review, Jasmine! We are glad to hear that our instant email alerts for calls and texts, along with our mobile app mirroring, are helping you stay connected to your clients even when you are away from your desk. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Jasmine! ### 50. Flexible Call Routing to App or Desk Phone **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 06, 2026 **What do you like best about RingEX?** I like being able to send calls to the app or have them ring on my desk phone. **What do you dislike about RingEX?** The older desktop phones don’t have Bluetooth. **What problems is RingEX solving and how is that benefiting you?** The ability to work remotely is a big plus. I also appreciate the flexibility to answer calls when I’m outside the office. **Official Response from Madi Hayford:** > Thank you for sharing your experience! We are thrilled to hear that the flexibility to switch between your desk phone and the mobile app has made working remotely easier for you. That work-from-anywhere freedom is exactly what we aim for with RingEX. Regarding your note on Bluetooth—we hear you! While many older hardware models do not have built-in Bluetooth, we have a wide range of modern Poly, Yealink, and Mitel models that fully support Bluetooth headsets for that extra wire-free mobility. If you are ever looking to upgrade your desk setup, please feel free to reach out or check our supported devices list; for your convenience, we have included a link below. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you choosing RingCentral for all your business communication needs! ## RingEX Discussions - [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) - 2 comments, 1 upvote - [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) - 1 comment, 1 upvote - [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) - 2 comments, 1 upvote - [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) - 1 comment, 1 upvote - [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) - 1 comment, 1 upvote - [View RingEX pricing details and edition comparison](https://www.g2.com/products/ringex/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-10-01+21%3A17%3A56+-0500&secure%5Bsession_id%5D=f880c278-88b4-4ff2-89b5-45f189830ea1&secure%5Btoken%5D=6d8971a8823b80d040870066d124ec69a4da26d811c174bc822b404e84a432b9&format=llm_user) ## RingEX Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Documents** - Document Signature - Storage - Fax to Email - Document Storage - Secure Data Storage - Electronic Signature **Host Tools** - Customizable Branding - Role-based Access - Recording - Mobile Access **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Real-Time Chat - Hand Raising - File Sharing - Private Chat - Real-Time Chat **Platform** - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration - Active Directory Integration - Third-Party Integrations - File Transfer **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts - Print Management - File Management - Invoice Management - Email Management - Compliance Management - Communication Management - Call Center Management - User Management - Email to Fax - Fax Management **Attendee Tools** - Registration - Attendee Live Chat - Polls and Surveys **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Extensions** - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Video Call Recording - Participant Permissions - One-Click Join - Video Streaming - On-Demand Recording - Call Recording - Call Recording - Event Scheduling **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Additional Functionality** - Full Text Search - HIPAA Compliant - Audit Trail - Delivery Tracking - Multiple Format Support - Access Controls/Permissions - FoIP - Purchasing & Receiving - SMS Messaging - CRM - Whitelisting/Blacklisting - Status Tracking - Multiple User Accounts - Archiving & Retention - Encryption - Document Templates - Generative AI - Self Service Portal - Electronic Faxes - Collaboration Tools - AI Copilot - Voice Mail - Automated Routing - Reporting & Statistics - API - Alerts/Notifications - Caller ID - SSL Security - Role-Based Permissions - Activity Tracking - Monitoring - Contact Database **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Post-Event Tools** - Reporting/Analytics - Attendee Reports **Performance** - Third-Party Integrations - Compliance **Software Type** - Mobile - Browser Application - Desktop Application **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Integrations** - Social Media Integration - Third-Party Integrations **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Additional Functionality** - Video Support - AI/Machine Learning - Attendance Management - Collaboration Tools - Single Sign On - Registration Management - Email Management - Calendar Management - Transcripts/Chat History - Activity Dashboard - Data Security - Document Storage - Document Management - Alerts/Notifications - Customizable Branding - Two-Way Audio & Video - Drag & Drop - Conferencing - Breakout Rooms - Third-Party Integrations - API - Generative AI - Chat/Messaging - Whiteboard - Reminders - Reporting & Statistics - Meeting Management - Brainstorming - Presentation Streaming - Surveys & Feedback - Mobile Access - Video Conferencing - User Management - AI Copilot - SSL Security - File Transfer - Email Reminders - Remote Access/Control - Content Management - Microsoft Outlook Integration - CRM - Auto Framing - On-Demand Webcasting - Automatic Transcription - Two Way Audio & Video - User Profiles - Video Management - Polls/Voting - Event Management - Brand Management - HD Audio/Video - Presentation Tools - Communication Management - Host Controls **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Agentic AI - Webinar** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Electronic Hand Raising - Surveys & Feedback - On-Demand Webinars - Email Reminders - AI Copilot - Customizable Templates - Content Management - Social Promotion - Audience Engagement - Presentation Streaming - Contact Management - Quizzes - Video Support - User Management - Real-Time Data - Alerts/Notifications - Breakout Rooms - Video Conferencing - Event Management - Polls/Voting - API - File Sharing - Calendar Management - Screen Sharing - Generative AI - Registration Management - Engagement Tracking - Q&A Management - Multi hosts - Event Scheduling - CRM - Document Storage - Whiteboard - Activity Dashboard - Two-Way Audio & Video - Meeting Management - Video Streaming **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top RingEX Alternatives - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - 4.4/5.0 (1,894 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,484 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 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