[ RingEX Reviews ](https://www.g2.com/products/ringex/reviews) [ RingEX Reviews ](https://www.g2.com/products/ringex/reviews) # RingEX Features ##### ## Training (4) Knowledge Base Organizes knowledge from fellow sales representatives and other experienced employees for reference. Coaching Materials Offers content and training for new hires within the tool. Playbook Creation Allows for the creation of a customized playbook that new hires can use for reference in understanding company-specific sales processes. Video Record Records users' practice or live pitches for future reference and improvement. Show More ##### ## Feedback (7) Review Lets managers review recorded video pitches to discuss areas of skill and areas that require improvement. Scorecard Provides a scorecard to display team and/or individual performance. Coaching Card Allows managers to utilize and snapshot scorecards to coach new hires and assign action items. Leaderboard Projects team sales performance publicly to reward and motivate employees. Real-Time Updates Updates sales data in real-time so as to help teams remain close to their goals. Notifications Notifies users of company-specified "danger zones" to correct behaviors and re-align sales processes in the right direction. Competition Motivates employees by creating time-sensitive competititons that drive performance. Show More ##### ## Basic Communication (6) Phone Calls Enables users to place phone calls over the internet. Video Calls Enables users to place video calls over the internet. Instant Messaging Enables users to send instant messages over the internet. Screen Sharing Enables users to share screens over the internet. Conference Calls Enables multiple users to make phone or video calls over the internet at once. Desk-to-Desk Calls Enables users to contact one anothers through mobile phones and landlines. Show More ##### ## Advanced Features (3) Hold Music Offers users the option to play music for contacts who are on hold. Automated Attendants Offers users the option to set up an automated attendant to field calls and information when employees are unavailable. VOiP Number Offers users a unique number that can be dialed from anywhere. Show More ##### ## Access (3) Software Pairing Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365. Browser Extension Allows users to download the tool along as an extension to their browser of choice. Individual Download Requires users download the software on its own. Show More ##### ## Documents (2) Document Signature Recipients can electronically sign documents when they are sent. Storage Ability to store an unlmited amount of faxes. Show More ##### ## Sending (6) Fax Number Chose between a local, international or toll-free number to send faxes from. Existing Numbers Integrate your existing fax number with the software. Cross-Platform Sending Send a fax from the platform, a mobile app, or an email account. Unlimited Sending Ability to send an unlmited amount of faxes from your account. Contact Management Ability to store and manage your addess book within the platform. Alerts Recieve notifications of new faxes on any platform. Show More ##### ## Host Tools (3) Branding Allows hosts to add official branding to their webinar. Role-based Access Allows hosts to gate access to specific tools based on role. Recording Allows hosts to record webinars for later viewing. Show More ##### ## Attendee Tools (3) Registration Allows attendees to register for webinar attendance within the application. Attendee Live Chat Allows attendees to interact with one another via chat in real time. Polls and Surveys Allows attendees to participate in polls and surveys posted by the host. Show More ##### ## Post-Event Tools (2) Event Analytics Provides insights into event performance (viewers, downloads, etc.). Attendee Reports Consolidates attendee information for analysis. Show More ##### ## Integrations (2) Social Media Integration Integrates with social media sites to allow for streaming across sites. Software Integrations Integrates with outside software to provide other features. Show More ##### ## Call Analytics (4) Call Recording Records sales calls and facilitates playback Machine Learning Utilizes machine learning technology to analyze recorded sales calls Call Analysis Analyzes or facilitates the analysis of recorded and stored sales calls for insight Lead Qualification Leverages analytics to qualify and score calls in real time Show More ##### ## Artificial Intelligence - Conversation Intelligence (3) Customer Scoring Leverages technology to rate or "read" recordings to determine the impact of sales calls Speech-to-Text Transcribes sales calls from speech to text Sentiment Analysis Utilizes artifical intelligence to analyze emotional tone and interactions in a conversation Show More ##### ## Quality Assurance (3) Evaluation Provides tools for evaluating customer interactions Calibration Offers features for maintaining fair and consistent scoring Reports Generates quality and performance reports Show More ##### ## Engagement (3) Feedback Tools for providing personalized feedback and coaching sessions Dashboards Provides a centralized dashboard for agents to view their scores and feedback Training Tools for educating and training agents Show More ##### ## Performance (2) Integrations Integrates with other customer service or CRM software Compliance Helps ensure customer privacy and data protection Show More ##### ## Features (5) Voicemail to Email Transcribes voice messages to email. File Sharing Includes a way to easily share files between users. Voice Conferencing Allows multi-participant phone conferences. Video Conferencing Can host video conferences. Conference Transcripts Records and transcribes voice and video conferences. Show More ##### ## Extensions (2) Native VoIP Contains its own IP telephony system. CCaaS Option Is also able to serve as contact center software. Show More ##### ## Collaboration Tools (5) Screen Sharing Able to share your desktop screen or an application with the rest of the conference. Presentations Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference. Whiteboarding Provides a virtual whiteboard for collaborative use. Live Chat Conferences have a text chat feature. Hand Raising Allows conference participants to notifiy conference hosts when they want to speak. Show More ##### ## Meeting Coordination (4) Scheduling Scheduling web meetings is streamlined, intuitive, and integrated into calendar and email software. Recording Conferences can be recorded for future use with native functionality. Participant Permissions The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group. One-Click Join Allows users to join a conference without requiring a download or a sign-in Show More ##### ## Software Type (3) Mobile Offers a mobile app or mobile optimized website to video conference from smartphones or tablets. Browser Application Conferences can be launched within a browser without requiring a user to download an application to their desktop. Desktop Application Software is available as a downloadable desktop application. Show More ##### ## Platform (6) Mobile Access Allows users to access the software using mobile devices. Queue Management Provides queue management in case of increase in case/call inflow. Call Routing Allows distribution of incoming calls to agents. Call Back Allows users to request a call back. IVR Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system. Automatic Call Distribution Allows automatic distribution of incoming calls to the agents. Show More ##### ## Workforce Management (2) Call Monitoring Allow managers/supervisors to monitor calls for quality assurance purposes. Performance Evaluation Allows managers/supervisors to evaluate the performance of agents. Show More ##### ## Administrative (2) Call Recording Allows supervisors/managers to record and review telephone conversations of agents. Reporting & Dashboards Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. Show More ##### ## Generative AI (5) AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Basic Communication - Cloud PBX (6) Call Management Supports incoming calls, call forwarding, transferring and conferencing. Communication Management Can handle voicemail, instant messaging, screen sharing, video calls, text messages or other forms of communication for the business. Scalability Scales to add additional phone capacity in order to accommodate growth in an organization. Integrations Integrates with business tools such as CRMs, APIs, browsers, business music and more. Mobile Accessibility Able to connect with employee's mobile devices for further ease of access. Accessibility Accessible from any location with wifi connection via cloud infrastructure. Show More ##### ## Advanced Features - Cloud PBX (4) Security and Compliance Ensures security of voice communications with encryption for calls. Analytics and Reporting Provides call analytics based on data such as call volumes, durations, and other metrics. Support and Reliability Provides virtual technical support for business communication services for improving phone performance. Automated attendant Offers an automated attendant to field calls when employees are unavailable. Show More ##### ## Platform Basics - VoIP Providers (6) PBX systems, VoIP Softphone Contains PBX & VoIP softphone that can be used within the VoIP business system. Call Management Manages incoming calls with features such as call forwarding, transferring, and routing. Network monitoring Supports real-time network monitoring via dashboards and alerts to identify and resolve issues. Integrations Enables integrations with communication and CRM platforms. Virtual PBX Provides compatibility with both hosted and virtual PBX solutions. SIP trunking services Supports SIP trunking services for local and long-distance calls. Show More ##### ## Agentic AI - Webinar (5) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Call Center Infrastructure (CCI) (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Sales Coaching (4) Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Conversation Intelligence (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Video Conferencing (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - VoIP Providers (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Online Fax (2) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Show More ##### ## Agentic AI - UCaaS Platforms (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Show More ## Top-Rated Alternatives [ ![CloudTalk](https://images.g2crowd.com/uploads/product/hd_favicon/34c81740336bdca5c84a6359c8022c68/cloudtalk.svg "CloudTalk") CloudTalk 4.4/5 (1,800) ](https://www.g2.com/products/cloudtalk/reviews) [ ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") Genesys Cloud CX 4.4/5 (1,462) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") 3CX 4.4/5 (430) ](https://www.g2.com/products/3cx/reviews) [ View All Alternatives ](https://www.g2.com/products/ringex/competitors/alternatives) RingEX Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7cc2ede4a4767cf50c6bf9f259bd9c23/dialpad-connect.png "Product Avatar Image") Dialpad Connect 4.4/5 (4,179) [ Compare Now ](https://www.g2.com/compare/dialpad-connect-vs-ringex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_27d98954e8b06558c3af0cdfcdea1b40/goto-connect.jpg "Product Avatar Image") GoTo Connect 4.4/5 (1,415) [ Compare Now ](https://www.g2.com/compare/goto-connect-vs-ringex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e4029f90aa02b12ad570377a645f5ed9/zoom-workplace.png "Product Avatar Image") Zoom Workplace 4.5/5 (56,438) [ Compare Now ](https://www.g2.com/compare/ringex-vs-zoom-workplace) ##### Categories on G2 [ Video Conferencing ](https://www.g2.com/categories/video-conferencing)[ Conversation Intelligence ](https://www.g2.com/categories/conversation-intelligence)[ Sales Coaching ](https://www.g2.com/categories/sales-coaching) [ UCaaS Platforms ](https://www.g2.com/categories/ucaas-platforms)[ VoIP Providers ](https://www.g2.com/categories/voip-providers)[ Call Center Infrastructure (CCI) ](https://www.g2.com/categories/call-center-infrastructure-cci)[ Contact Center Quality Assurance ](https://www.g2.com/categories/contact-center-quality-assurance)[ Speech Analytics ](https://www.g2.com/categories/speech-analytics)[ Webinar ](https://www.g2.com/categories/webinar)[ Cloud PBX Platforms ](https://www.g2.com/categories/cloud-pbx-platforms)[ Online Fax ](https://www.g2.com/categories/online-fax) Show More ##### Explore More [ Which equity management tools integrate with payroll and accounting without manual syncs? ](https://www.g2.com/discussions/which-equity-management-tools-integrate-with-payroll-and-accounting-without-manual-syncs)[ Best Accounting Software ](https://www.g2.com/discussions/looking-for-the-best-accounting-software-on-the-market)[ What are the best enterprise service bus platforms for connecting legacy banking systems without rebuilding infrastructure? ](https://www.g2.com/discussions/what-are-the-best-enterprise-service-bus-platforms-for-connecting-legacy-banking-systems-without-rebuilding-infrastructure) [ Which is the best AI content creation platform for marketers? ](https://www.g2.com/discussions/which-is-the-best-ai-content-creation-platform-for-marketers)[ What is the top tool for building complex apps without coding? ](https://www.g2.com/discussions/what-is-the-top-tool-for-building-complex-apps-without-coding)[ Pros and Cons Details ](https://www.g2.com/products/ringex/reviews?qs=pros-and-cons) Show More [ Which equity management tools integrate with payroll and accounting without manual syncs? ](https://www.g2.com/discussions/which-equity-management-tools-integrate-with-payroll-and-accounting-without-manual-syncs)[ Best Accounting Software ](https://www.g2.com/discussions/looking-for-the-best-accounting-software-on-the-market)[ What are the best enterprise service bus platforms for connecting legacy banking systems without rebuilding infrastructure? ](https://www.g2.com/discussions/what-are-the-best-enterprise-service-bus-platforms-for-connecting-legacy-banking-systems-without-rebuilding-infrastructure) [ Which is the best AI content creation platform for marketers? ](https://www.g2.com/discussions/which-is-the-best-ai-content-creation-platform-for-marketers)[ What is the top tool for building complex apps without coding? ](https://www.g2.com/discussions/what-is-the-top-tool-for-building-complex-apps-without-coding)[ Pros and Cons Details ](https://www.g2.com/products/ringex/reviews?qs=pros-and-cons)