--- title: RingEX Reviews meta_title: 'RingEX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1431 reviews by the users' company size, role or industry to find out how RingEX works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 1431 scale: '5' date_modified: '2026-08-13' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # RingEX Reviews **Vendor:** RingCentral **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,431 ## About RingEX WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful. ## RingEX Pros & Cons **What users like:** - Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates. (216 reviews) - Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction. (127 reviews) - Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use. (109 reviews) - Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration. (108 reviews) - Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences. (107 reviews) - Users commend the **user-friendly interface and robust features** of RingEX, enhancing communication and collaboration effortlessly. (100 reviews) - Intuitive (87 reviews) - Easy Communication (85 reviews) - Easy Setup (80 reviews) - Simple (71 reviews) **What users dislike:** - Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance. (55 reviews) - Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges. (49 reviews) - Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience. (49 reviews) - Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support. (47 reviews) - Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration. (47 reviews) - Users find the **overwhelming interface** and slow support responses of RingEX to be notable drawbacks in their experience. (38 reviews) - Users face **missing features** like fax visibility issues and customer service difficulties impacting overall usability. (37 reviews) - Learning Curve (36 reviews) - Difficult Navigation (32 reviews) - Difficult Configuration (31 reviews) ## RingEX Reviews ### 1. Terrible to cancel, lacking honesty from their reps. **Rating:** 0.0/5.0 stars **Reviewed by:** Bruce C. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about RingEX?** I liked that my users could download the app and use their cell phones with the service. Nobody wants to be tied to a desk phone, so this made it much more convenient. **What do you dislike about RingEX?** The price was the reason I looked to make a switch, and I found that other well known services cost half. They lacked morals when I tried to cancel. During cancellation, support repeatedly told us we could not cancel or even reduce licenses because of a contract they could not produce. After reviewing our own agreement, we found no minimum seat requirement. Once we pointed this out, support suddenly agreed to reduce the account to a single line. The issue was eventually resolved, but only after significant back-and-forth. I recommend obtaining and reading your contract before accepting statements about what changes are or are not permitted. **What problems is RingEX solving and how is that benefiting you?** They do not seem to have any problem solving tools that other services do not also have. **Official Response from Madi Hayford:** > Hey Bruce, thank you for sharing your feedback with us. We are pleased to hear that your users found our mobile application convenient and flexible for their day-to-day communication needs; however, we apologize for any frustration you experienced. We appreciate your diligence in reviewing your specific agreement guidelines to achieve a resolution. If you are interested in continuing the conversation, please reference this review and email the Review Team directly at review@ringcentral.com. We would love the opportunity to help improve your experience in any way we can! ### 2. Spotty HubSpot Integration and Segmented, Cookie-Cutter Support **Rating:** 1.0/5.0 stars **Reviewed by:** 📈 Kyle B. | Member, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about RingEX?** It seems to do a decent job with recording calls. **What do you dislike about RingEX?** The customer service is horrible. The response are cookie cutter, there is no attempt to identify the challenges you are facing. The support team is segmented. If you call in with an integration problem, the person you talk to cannot help with a technical or account issue and vice versa. The integration with HubSpot is spotty at best. **What problems is RingEX solving and how is that benefiting you?** It is a downgrade from our previous phone system and does still allow us to answer most of our calls (with significant routing issues). **Official Response from Madi Hayford:** > Hi Kyle, thank you for sharing your review with us. We are glad to hear that RingEX is doing a decent job with your call recordings, but we are sorry for the frustration you have experienced. Please reference this review and email the Review Team directly at review@ringcentral.com with additional information so we can continue the conversation and help improve your experience in any way we can. We hope to hear more from you soon, Kyle! ### 3. Misleading 10DLC guidance and lack of transparency on SMS features **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about RingEX?** The platform provides reliable call quality and basic phone system features that work consistently. **What do you dislike about RingEX?** Lack of upfront transparency around SMS/10DLC eligibility, combined with incorrect guidance across multiple departments during setup. We clearly explained our business model and use case prior to signing, but were not informed of any potential limitations. After onboarding, we were told our business was categorically disallowed for 10DLC and that there was no viable path forward. After getting no meaningful assistance, we made adjustments ourselves and were able to successfully obtain approval, directly contradicting the information provided by RingCentral. Once approved, we then discovered that the functionality we originally needed, a shared SMS inbox, requires an additional paid add-on per user, which was not clearly disclosed during the sales process. Support has also been inconsistent. We have had to follow up multiple times to receive responses, including from our assigned account representative, and have submitted technical questions that went unanswered. When attempting to escalate the issue and discuss options for resolving or exiting the contract, one representative provided a non-functional scheduling link and another had availability several weeks out. Follow-up emails went unanswered. Overall, the experience has been defined by incorrect guidance, lack of transparency, and difficulty getting timely support when issues arise. **What problems is RingEX solving and how is that benefiting you?** Provides a unified phone system for handling inbound and outbound calls, team communication, and basic business telephony needs. **Official Response from Madi Hayford:** > Thank you for sharing your experience. Please continue to work with our Executive Response Team to help improve your experience in any way they can. If you run into a hurdle or need additional assistance, please continue to email the Review Team at review@ringcentral.com so we can ensure our teams are connected and engaged. We value your business and are committed to assisting and restoring your trust however we can! ### 4. Tech Support Needs Stronger Apple Expertise **Rating:** 1.0/5.0 stars **Reviewed by:** Martha W. | Call center Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about RingEX?** I like Ace and the fact it reviews every call **What do you dislike about RingEX?** tech support not knowledgeable on apple products **What problems is RingEX solving and how is that benefiting you?** so i have a mac mini and we use ringcentral phone system when my agent aswers a call it keeps ringing customer can not hear it how to fix this. it did not benefit me at all I resolved it by using ChatGPT i called you guys to many times to count **Official Response from Madi Hayford:** > Hey Martha, we appreciate your insights. We are thrilled that you are finding value in ACE for your call reviews, and we apologize for any frustration you faced regarding your Mac Mini. The Review Team would love the opportunity to continue the conversation so we can help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com with additional information. We hope to hear more from you soon, Martha! ### 5. Confusing Service and Poor Support Hinder Usability **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about RingEX?** Sometimes they send faxes, and that's helpful. **What do you dislike about RingEX?** {"I've never been onboarded, and I've been a member of RingCentral for about three years.","The Filipino call representatives speak English, but not well enough for business purposes.","I give the offshore call representatives a zero or a negative score because they waste so much time.","Your promotional literature is so poor that I don't even know what the service is.","The dashboard seems overly complicated.","It would be helpful to have a search bar in a very obvious place where you can type in what you'd like to search for.","I'm not able to use the SMS feature, which is terrible. You've got to allow us to send a few SMSes without going through a giant PCR process.","We're considering canceling the service because the offshore call representatives are so terrible in their ability to communicate business-wise in English."} **What problems is RingEX solving and how is that benefiting you?** Sometimes they send faxes, which is helpful, but the dashboard seems overly complicated. **Official Response from Madi Hayford:** > The Review Team is sorry to hear about your overall experience and the challenges you have faced with usability, support, and the complexity of the service. We appreciate you for providing us with your valued feedback. Regarding the SMS feature and the need to follow The Campaign Registry (TCR) process, we understand your frustration. This registration is a mobile carrier requirement for all business SMS users to ensure compliance with industry regulations. We would love the opportunity to continue the conversation so we can help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com with more details. We hope to hear more from you soon! ### 6. Find another phone solution. **Rating:** 0.0/5.0 stars **Reviewed by:** Paul S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2026 **What do you like best about RingEX?** Nothing. The billing and plans are inconsistent, the contracts fraudulent. **What do you dislike about RingEX?** Ring Central refuses to let us speak to anyone based in the US. **What problems is RingEX solving and how is that benefiting you?** It causes problems and costs a lot of money. We cannot use attachments when using RC through our integrated software provider. Very antiquated system. **Official Response from Madi Hayford:** > We apologize for the frustration you have experienced, Paul. The Review Team would love the opportunity to continue the conversation so we can help improve your experience in any way we can. Please reference this review and email us with more information directly at review@ringcentral.com. We hope to hear more from you soon! ### 7. Unreliable and Disruptive Experience with No Timely Support **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about RingEX?** RingEX offers a wide range of features and integrations that, when functional, can be useful for remote teams. The platform has potential and a good interface design, and the concept behind RingEX is solid. **What do you dislike about RingEX?** The platform has been extremely unreliable—we’ve been facing a major browser freezing issue since 2nd July 2025, and despite multiple follow-ups, the issue remains unresolved. This has significantly disrupted our daily operations. Even worse, the support team has failed to act with urgency or provide a concrete resolution. For a service we’re paying premium rates for, this is absolutely unacceptable. It’s affecting our client interactions and causing loss of business. If issues like this are not fixed immediately, we will have no choice but to switch to an alternative platform. Poor support, lack of accountability, and unresolved technical bugs have made this experience extremely frustrating. **What problems is RingEX solving and how is that benefiting you?** RingEX is intended to streamline communication and support processes by centralizing calls, messages, and video meetings into a single platform. Initially, it helped reduce the number of tools we had to manage and improved internal collaboration. However, due to recent unresolved issues, the benefits have drastically diminished. **Official Response from Madi Hayford:** > Thank you for taking the time to share such detailed feedback. We understand how critical reliable communication tools are to your operations, and we apologize for any disruption this has caused your team. What you have described falls short of the standard we aim to uphold, and we take your concerns seriously. We would like to ensure this issue is escalated appropriately and addressed with the urgency it deserves. If you are open to it, please email the Review Team directly at review@ringcentral.com with more details so we can continue the conversation and help improve your experience however we can. Your business and trust matter to us; we hope to have the opportunity to earn it back! ### 8. Predatory billing policies **Rating:** 0.0/5.0 stars **Reviewed by:** george b. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about RingEX?** there customer service is offshore and ineffective **What do you dislike about RingEX?** the company was billing me $24.55 a day for spam voicemails and refused to disallow voicemail and refused to refund me. Zoom calls is a much better alternative **What problems is RingEX solving and how is that benefiting you?** voip calling and no other servcies **Official Response from Madi Hayford:** > Hey George, thank you for sharing your feedback. The Review Team is sorry to hear about the billing concerns and frustrations you have encountered; this is not the experience we aim to deliver. We would appreciate the opportunity to review your case more closely. If you are open to it, please email us directly at review@ringcentral.com with your account details so we can investigate further and do whatever we can to help make things right. We hope to hear more from you soon, George! ### 9. Very disconcerting experience working with support and billing **Rating:** 0.0/5.0 stars **Reviewed by:** Nathan M. | Owner/Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2024 **What do you like best about RingEX?** Nice to have all you phone lines and ability to modify them in one place. Also like the phone over IP experience and cost. **What do you dislike about RingEX?** It has truly been a terrible experience trying to get out of the contract as business needs have changed. The contract has an auto-renewal feature for an additional two years, so after two years, I was opted in by contract with no notification and stuck. Then, when the contract was over, I canceled half of my lines and was assured this was done. They continue to charge me for these lines and refuse to respond to my requests for review. I am now moving my service to anyone but them. Horrible customer service experience. Please read everything carefully before signing and do not expect your account manager to be able to help you much. You usually get referred to a number to call. Also, the platform to manage your phones is not intuitive. **What problems is RingEX solving and how is that benefiting you?** Not having to put in the infrastructure for in house phone system **Official Response from Madi Hayford:** > The Review Team apologizes for your frustrating experience, Nathan. We understand how important it is for businesses to adapt to changing needs, and we would like the opportunity to help improve your experience however we can. Please email us directly at review@ringcentral.com with more information so we can continue the conversation. We hope to hear back from you soon; thank you! ### 10. Disappointed with customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Huma T. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about RingEX?** I am frustrated with customer service at Ring Central. So i will not be saying anything good about the product even i wanted to **What do you dislike about RingEX?** - Customer Service - Account Executive's professionalism **What problems is RingEX solving and how is that benefiting you?** Calling **Official Response from Madi Hayford:** > Hey Huma, thank you for taking the time to share your feedback. The Review Team is sorry to hear about your disappointment with the level of service you have received. This is not the experience we aim to provide, and we understand how important it is to feel supported. We would love the opportunity to help turn this around. If you are open to it, please reference this review and email us directly at review@ringcentral.com with more information so we can review your case in more detail and work toward a resolution. We hope to hear more from you soon, Huma, so we can help improve your experience in any way we can! ### 11. Worst experience in my business career **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2024 **What do you like best about RingEX?** We used ring central for our phone services from day one - for over 13 years. It worked but then when employees left or were terminated - you were locked into a 3 year contract and they would make you pay for the lines you were not using! **What do you dislike about RingEX?** This company is only interested in ripping you off. They were charging me 950 a month for using 8 lines and would not let me out of the contract as i had sold off a portion of my business and reduced the size of my company! Even though i had been their client for over 10 years - there is no flexibility. No for the same services and more, and better customer care and service i pay $110 a month!!!!! Do not ever get into a contract with them - they could care less to help you and your business in whatever situation you find yourself in! **What problems is RingEX solving and how is that benefiting you?** We need a phone system ### 12. Deleted all my data after repeatedly saying that wouldn't happen **Rating:** 0.0/5.0 stars **Reviewed by:** Chris L. | Head of Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about RingEX?** It does work as an application based call system for customers to contact staff as if it was their cell phone. **What do you dislike about RingEX?** Their customer support is abysmal. After confirming more than 3 times on the phone that transferring my extension would not delete my call recording or text messages (support said only voicemail recordings), she did the switch and it wiped evertything. Then she had the nerve to say it must have been a miscommunication. Making changes your account is not easy and support is terrible. **What problems is RingEX solving and how is that benefiting you?** We want customers to be able to contact our team with the equivalent of a cell number, without it being a cell. **Official Response from Madi Hayford:** > Hey Chris, the Review Team is sorry to hear about the frustration you have experienced. We appreciate your positive feedback about RingCentral’s application-based call system and how it has helped your team stay connected with customers. We take your concerns about support seriously. Please email us at review@ringcentral.com with more information so we can better understand your situation and help improve your experience however we can. Thank you, and we hope to continue the conversation soon! ### 13. Terrible Service and Billing – A Complete Nightmare! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about RingEX?** There is nothing i like about Ringcentral **What do you dislike about RingEX?** RingCentral’s service and billing are a nightmare. Constant errors, unclear charges, and their support team is useless at best. We’ve spent countless hours trying to fix basic billing issues, and it feels like they couldn’t care less. The whole experience has been frustrating and unprofessional. Stay far away if you value your time and sanity. **What problems is RingEX solving and how is that benefiting you?** Making calls and receiving calls from the US **Official Response from Madi Hayford:** > The Review Team would love the opportunity to learn more about your experience so we can help improve it however we can. Please email us directly at review@ringcentral.com with more information so we can address the challenges you have encountered. We appreciate your feedback and look forward to hearing back from you. ### 14. Gets The Job Done **Rating:** 0.0/5.0 stars **Reviewed by:** Adam V. | Technical Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about RingEX?** Editing review because review was incentivized, but incentive was never received. **What do you dislike about RingEX?** RingCX integration is extremely buggy and the lack of presence sync between CX and EX is very detrimental **What problems is RingEX solving and how is that benefiting you?** Provides a great call flow for our whole company **Official Response from Madi Hayford:** > Hey Adam, thank you for your feedback. The Review Team is glad that the call-flipping feature is helpful and that RingEX provides an excellent call flow for your company anywhere! We appreciate your honest feedback and understand how vital smooth integration is; please email us at review@ringcentral.com with more information, and we will share this internally for further review. We look forward to hearing more from you and working together to help improve your experience. Thank you for being a valued RingCentral customer! ### 15. Frustrating Experience **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about RingEX?** Not much. We use it for cloud based phone system. **What do you dislike about RingEX?** We are being billed higher than expected because just cancelling the phone numbers doesn't remove licenses, even though Account Manager said that it would be the case. They claim we didn't cancel in time and it can't be undone. We've also had horrible customer service where they deleted history and had promised that wouldn't be the case. **What problems is RingEX solving and how is that benefiting you?** The reason I'm leaving this review is that they are causing problems, not solving them **Official Response from Madi Hayford:** > The Review Team is sorry to hear about the challenges you have faced; this is not the level of service we aim to provide. Please email us at review@ringcentral.com with more information so we can better understand your situation and help improve your experience however we can. We hope to hear from you soon! ### 16. unresponsive to issues and constantly ran around when trying to call **Rating:** 0.0/5.0 stars **Reviewed by:** Ben C. | Buisness Development Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about RingEX?** user interface works well. Call quality is typically very good **What do you dislike about RingEX?** Customer support is terrible. When trying to call get constantly pushed around to different departments **What problems is RingEX solving and how is that benefiting you?** calling out to clients **Official Response from Madi Hayford:** > Hey Ben, thank you for sharing your feedback and highlighting RingEX's good call quality and user interface! We are, however, sorry to hear about the difficulties you have experienced. Please know that we take this feedback seriously and would like to help resolve any ongoing issues as quickly as possible. Email us with more information directly at review@ringcentral.com so we can assist you personally and ensure you are directed to the right team moving forward. The Review Team is here to help improve your experience however we can! ### 17. Expect to pay more for low quality service **Rating:** 0.0/5.0 stars **Reviewed by:** Alex K. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about RingEX?** They have to capabilities we require to run our business. **What do you dislike about RingEX?** I had a significant and unexpected charge on my bill for the last 3 months. And for the last 2 months, I have emailed my account rep 4 times and still have answer on the extra charge. I got one email saying she is looking into it but still have not recieved a response. From the start, this company has been very misleading and went back on their word during negotiations. Expect to pay more for low quality service. **What problems is RingEX solving and how is that benefiting you?** They were supposed to provide a value based solution for our use case but will all the additional costs that they cannot explain, there is no benefit. **Official Response from Madi Hayford:** > Hey Alex, the Review Team is genuinely sorry to hear about the challenges you've encountered, and we appreciate you bringing this to our attention. Your experience does not reflect the service we aim to provide, and we are committed to resolving this matter promptly; please email us at review@ringcentral.com so we can work on improving your overall experience. We appreciate your patience and the opportunity to make this right, and we look forward to restoring your confidence in our services! ### 18. Unclear billing and awful customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about RingEX?** They have a good phone numbers software. **What do you dislike about RingEX?** Their customer service is AWFUL, and their billing process leaves a lot to desire as well. **What problems is RingEX solving and how is that benefiting you?** it is definitely not solving anything as the problems are more than the benefits. **Official Response from Madi Hayford:** > Thank you for taking the time to share your feedback. The Review Team is glad that you appreciate and enjoy our software. We apologize to hear about the frustrations you have experienced. Your feedback is essential, and we are committed to helping to improve your experience however we can. Please email us at review@ringcetral.com with more information so we can continue the conversation and learn more about your situation. We look forward to the opportunity to help to make things right! ### 19. Good account management & support. TERRIBLE renewals process **Rating:** 0.0/5.0 stars **Reviewed by:** Laura D. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about RingEX?** The account managers and response to technical support requests are good. Overall phone quality and ease of system administration are also good. They also have CTI with most popular CRMs without any additional cost. **What do you dislike about RingEX?** The renewals process is beyond painful. If you want to make any changes to your account, it is going to be next to impossible. The renewals team also seems uninformed about the features and limitations of their products, does not provide timely responses to emails, will overcharge your account and then will drag their feet on submitting any refund request. I would not recommend RC based on my experience with the renewals team alone, it is that frustrating and terrible. **What problems is RingEX solving and how is that benefiting you?** RingCentral is our voice solution. However their SMS automation could still use a lot of development. We use HeyMarket for SMS. **Official Response from Madi Hayford:** > Hey Laura, the Review Team appreciates your feedback! It is great to hear that our product, management, and support have all lived up to your expectations and have proven to be an asset for you. We would love the opportunity to learn more from you and assist you however possible. Please email us at review@ringcentral.com so we can better understand your feedback and do our best to improve your experience. We hope to hear back from you soon; thank you! ### 20. AVOID AT ALL COSTS **Rating:** 0.0/5.0 stars **Reviewed by:** Stephanie Y. | Attorney, Law Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2023 **What do you like best about RingEX?** The service worked well for a while, although the settings were finicky. **What do you dislike about RingEX?** Customer service was atrocious. You had to make a request and wait for a callback from a person in a totally different time zone. If you missed the call, you had to wait for *that agent* to call you back, nobody else. When I canceled and wanted to port my numbers, this was a multi-week saga where I could not get a respnose from anyone. My agent told me I had to speak by phone with the "cancellations team," despite the fact my contract said I could cancel in writing. After I finally completed this process and was assured my contract was canceled, RingCentral has billed me for TWO CONSECUTIVE YEARS of service. I was unable to get a response from anyone at the company and have had to dispute the charges with my credit card company. They are unethical and do not care about customers. Stay away. **What problems is RingEX solving and how is that benefiting you?** I needed a business phone system and they provided that. **Official Response from Madi Hayford:** > Stephanie, the Review Team is sorry to hear about your experience. Please email us at review@ringcentral.com if there is anything we can attempt to assist you with moving forward; thank you! ### 21. After 15 minutes of waiting on chat again... it was just too much... **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about RingEX?** The initial salesperson that signed me up was very nice. Everyone was super quick to call me back and super helpful when I was starting out... Unfortunately it went straight downhill from there. **What do you dislike about RingEX?** They do not service you as a customer. * The setup is clunky * The admin panel is difficult to use * You can't get someone to help you if you have any kind of question Chat takes 20 minutes to pick up and then they ask you another question and that takes them 10 minutes to answer.... and then you repeat the process over and over. So the slightest little problem takes a minimum of an hour to resolve. My last challenge was a small one but it took a period of 3 days and about 5 hours and still no resolution - I eventually figured it out myself. The final straw was when I had a very small question on using the admin panel. After 15 minutes of waiting on chat again... it was just too much. I have a business to run, this service was sucking away my most precious resource - TIME. I had to cancel. If your phone service is not working and you can't get anybody at the company to help you, you really don't have a phone service. Do you? Then to add insult to injury, they connected me up with the cancellation department. And the person and cancellations... Was not nice. They tried to tell me that they had a contract and I couldn't cancel. It was an unbelievably unpleasant experience. I cannot recall another supplier in recent memory who is treated me with so much disdain after having giving me such horrible service. I would advise you to steer clear as far as you can away from this company. **What problems is RingEX solving and how is that benefiting you?** I was using them as my primary phone service as I have a remote Workforce. **Official Response from Madi Hayford:** > The Review Team appreciates your feedback. We would like to understand better and try to turn your experience around how we can; please email us at review@ringcentral.com to get this conversation started. We hope to hear from you soon; thank you! ### 22. Simply does not work. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about RingEX?** What I like best about RingCentral is the fact that I no longer use it. **What do you dislike about RingEX?** 1. I experienced fax sounds when calling in, the only way to fix it was to disable my fax service. 2. There was a busy signal, when calling out, even when the recipient was not using the line. 3. The android app will not ring after checking all settings on the phone & in the app, and re-installing the app. 4. C.I.D. does not work, rep says its the receiving carriers issue, but the receiving carrier shows everyone elses C.I.D. just fine. 5. I called tech support, from the ringcentral app, waited 10 min, call disconnected, the app said "bad connection" despite full bars and good throughput/ping on the phone, I called tech support again, waited another 10 minutes, finally got in touch 6. after about 10 calls to tech support in the 1st 2 days, I decided to cancel. I called the number provided for canceling, I was left on hold for 10 minutes before being dumped at a voicemail box, TWICE, had to use chat. 7. Over and over again, a chat agent connects with me, makes me verify everything, but when I ask to cancel, the agent ends the chat. THIS LASTED FOR ALMOST 2 HOURS. ( I have screenshots to prove it) Finally one of the agents set me free from this torture. **What problems is RingEX solving and how is that benefiting you?** It solves no problems, because it does not work properly. ### 23. Wouldn't recommend, poor customer service, and contracts autorenewed without advance checkin. **Rating:** 0.5/5.0 stars **Reviewed by:** Brendan M. | Principal Technical Recruiter - Director , Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2023 **What do you like best about RingEX?** Budget friendly, has phone app. New account executive who took over my account was helpful **What do you dislike about RingEX?** Contacting technical support challenging. Alot of bugs over time of use, with dial tones change from normal to sounding like your somewhere international even though location hasn't change. Technical support can takes hours testing and resolving reoccurring issues Onboarded incorrectly In the initial term and initial account manager left in lurch, and provided incorrect numbers which didn't correspond with actual address. Issue only raised later when new account manager took over account. I've decided to cancel service after 1.5 year, but autorenew clause in contract resulting I'm paying for 7 month, despite no advance warning of autorenewal at time having already completed 12 months. No sense of good will and care surrounding poor support, bugs and incorrect onboarding. **What problems is RingEX solving and how is that benefiting you?** Remote working nationally and internationally **Official Response from Madi Hayford:** > Hey Brendan, the Review Team would love to do our best to help you and turn your experience around however we can. Please email us at review@ringcentral.com so we can get the conversation started! ### 24. Non-Responsive Customer Service **Rating:** 0.0/5.0 stars **Reviewed by:** Bruce Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2024 **What do you like best about RingEX?** Provided a low benchmark of features and customer service, teaching me what to look for in a replacement VOIP provider. **What do you dislike about RingEX?** Unable to get Archiver repaired to resume backing up SMS data. Unable to receive meaningful communication with customer service about resolving the issue. **What problems is RingEX solving and how is that benefiting you?** I have been using RingCentral primarily for phone and SMS communication with clients of my law firm. **Official Response from Madi Hayford:** > The Review Team is sorry to hear about this, Bruce. Please continue working with our teams to try and find a solution. If you need additional assistance, please let the Review Team know, and we will do our best to ensure the appropriate people are connected and engaged. We appreciate you; thank you. ### 25. The support and villing are literally the worst you will ever have to deal with **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2023 **What do you like best about RingEX?** The service itself is ok but be warned they will not let you cancel lines **What do you dislike about RingEX?** I tried numerous ties to remove 2 lines I didn't want. Each call they would have a reason why I could or just straight up disconnect me. These guys are bad. Really bad. I would never ever use their services again. **What problems is RingEX solving and how is that benefiting you?** It's not the right service for me and given the support is so bad do not recommend. **Official Response from Ring Central:** > Sorry to hear about your experience. As for the removal of lines, if you were under contract, we provide clear information regarding the terms for downgrades and cancellation of services upon signing up for RingCentral. If you have further concerns, we encourage you to read through our Terms of Service thoroughly to ensure you understand our policies and your obligations as a user of our products. If you need further assistance, the review team is happy to support you. Please reach out to us at Review@RIngCentral.com We hope to hear back from you soon. ### 26. Ringcentral is the windstream of ip phones, I would rather send smoke signals in a storm. **Rating:** 0.0/5.0 stars **Reviewed by:** Douglas H. | Executive Vice President of IT Infrastructure, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about RingEX?** The UI is okay to use, not the worst i've ever used. **What do you dislike about RingEX?** Their support is outrageous, took us over 2 months to cancel and steal dealing with monthly bills for a service we do not use in the tens of thousands. Escalating to managers dont work as nobody will ever call you back. Stay far away from this company if you can. **What problems is RingEX solving and how is that benefiting you?** Solved the call center while using it, rarely downtime in the beginning, more and more with the latest releases. **Official Response from Madi Hayford:** > The Review Team appreciates your feedback, Douglas. Our apologies for your cancellation experience; we see that your account has since been closed, and a refund has been approved. If you have questions or would like to continue this conversation, please email us at review@ringcentral.com. We wish you the best moving forward! ### 27. Worst Company EVER **Rating:** 0.0/5.0 stars **Reviewed by:** Steve A. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about RingEX?** There are so many negatives, I'm struggling to find anything nice to say. **What do you dislike about RingEX?** Horrible tech support. And their customer service is worse. **What problems is RingEX solving and how is that benefiting you?** I love VoIP calling services. The integration with HubSpot was ideal. But RingCentral's consistent failures have turned me away. My RingCentral service was down for months at a time. When I called Tech Support, they said that it shouldn't be happening, that a supervisor would be calling, and...crickets. When speaking with tech support, they said "we have 30 days to address any helpdesk tickets". Seriously??!!! And guess what...it took them almost 3 months to fix it. The first time. My service is down again, and after 2 months, I gave up and transferred my service to another company. When I called my Account Manager, he said "that shouldn't be happening" and promised to take care of it. And...crickets. I've moved my VoIP to another company. If you want to go out of business, use RingCentral. **Official Response from Ring Central:** > Thanks for your feedback, Steve. We'll share this with the appropriate teams. ### 28. Terrible reception and audio **Rating:** 1.0/5.0 stars **Reviewed by:** Jana A. | Wireless Account Mgr, Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about RingEX?** It tracks my calls in order to validate my working commitment of what is expected of me daily. **What do you dislike about RingEX?** Very few clients can hear me. I rarely hear it ring or notify. I cannot hardly make or receive calls at home. **What problems is RingEX solving and how is that benefiting you?** Tracking my calls validating work expectations. **Official Response from Madi Hayford:** > Jana, the Review Team would love to work with you to do our best to resolve the audio and reception issues that you are experiencing; please email us at review@ringcentral.com so we can get started. We appreciate you taking the time to provide us with your valuable feedback, and we are happy that you are enjoying the features of RingCentral MVP that help validate your working commitment! The Review Team hopes to hear back from you soon; thank you. ### 29. Horrible Customer Service **Rating:** 1.0/5.0 stars **Reviewed by:** Neil T. | Director of Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2023 **What do you like best about RingEX?** It is a pretty robust system with most of the tools that you need. **What do you dislike about RingEX?** They have way too many changes throughout the course of your subscription. When in need to change something, update something, or when something seems to not be working, their customer service isn't great not one bit. They keep transferring you from one foreign call center to the next with everyone to afraid it seems to give you a proper answer as to what, why, where, etc. regarding the problem at hand. **What problems is RingEX solving and how is that benefiting you?** It helped me with allowing me to have a second line in order to use for my business rather than just my personal cell phone. Due to the many hiccups that I faced with their service, I really can't give any credit to any business increase from them. They also then rolled out some new policy that you can only send out 25 SMS per month, so which means had one conversation with a client over text, those 25 SMS can be used up pretty quickly. **Official Response from Ring Central:** > Neil, Thanks for this feedback. We'd like to help, if you're open to it. Please reach out to our Review Team. Review@RingCentral.com ### 30. Buyer Beware! **Rating:** 0.0/5.0 stars **Reviewed by:** Spencer L. | Chief Financial Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about RingEX?** It's functionality is what you expect from a virtual phone service. Provides phone and message functionality, including meetings, etc. The online help is better than some of its competitors. **What do you dislike about RingEX?** Customer service is terrible. It is almost impossible to get help, either via phone or via chat. The chat agent gives you responses that either don't make sense or are unrelated to what you're asking about. **What problems is RingEX solving and how is that benefiting you?** We're a startup manufacturer and want a VOIP phone solution that does not require us to purchase equipment. RingCentral fits that bill, but their execution is unsatisfactory. **Official Response from Ring Central:** > Spencer, Please reach out to our Review Team and we'll be glad to look into your issues. Review@RingCentral.com ### 31. Fooled me twice, shame on me. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about RingEX?** Easy to set-up IF you buy a NEW PHONE each time. Portability when you move offices just take your phone and plug it in at the new location and it works. (VOIP technology is awesome.) **What do you dislike about RingEX?** They auto-renew your contracts WITHOUT notification. I am stuck paying for 3 phone lines no longer needed because I didn't realize the contract I signed back in 2015 auto-renews every 2 years. Tech support is difficult to connect with. Frust **What problems is RingEX solving and how is that benefiting you?** We use it for FAX and telephone/voice mail. **Official Response from Madi Hayford:** > The Review Team is sorry to hear about your experience, and we want to do our best to assist you in turning this into a more positive relationship! Please email us at review@ringcentral so we can get the conversation started. Thank you! ### 32. DO NOT USE RingCentral MVP - keep looking **Rating:** 0.0/5.0 stars **Reviewed by:** Patricia V. | Family Law Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2022 **What do you like best about RingEX?** There are no upsides to using them. We have several handsets, that often do not work. They have the worst customer service. We can not have issues resolved and they will not work with you to reduce services that you do not need. **What do you dislike about RingEX?** Their lines have routine outages. Their website is not user friendly. They unilaterally renew contracts for periods of two years and will not work with you to reduce lines that you are not currently using. **What problems is RingEX solving and how is that benefiting you?** I receive NO benefits from RingCentral, they are causing problems not solving them. I wanted to use the main line for texting for all numbers, this does not work. Customer service is non-existient. ### 33. Pandemic Service Suffered **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about RingEX?** Initially, they were way ahead of everyone on the technology side, though they ultimately didn't have a robust enough call center package and we had to upgrade soon after. **What do you dislike about RingEX?** Getting anything done with your account, billing, or support is bureaucratic, slow, and frustrating. They have everything so siloed that it can be hard to find the right person to speak to, even when you go through their ticketing system. You get passed around a lot, and the onus is on the customer to keep following up, calling, and staying on top of them for resolutions. **What problems is RingEX solving and how is that benefiting you?** None. Initially, it was better than our previous partner and got us to a VOIP solution for better Disaster Recovery. However, they did not keep up with technology as it evolved. ### 34. Ranked way too high **Rating:** 0.0/5.0 stars **Reviewed by:** Keiron M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about RingEX?** I liked the app and how easy it was to use. Our admin had no issues with it. **What do you dislike about RingEX?** The customer service is terrible. The sales person is supposed to be your rep but they are never to be heard from again. Then the charges keep piling on. **What problems is RingEX solving and how is that benefiting you?** We needed a phone system to communicate with our customers. ### 35. Contract forces you to pay for lines you don't use. **Rating:** 0.0/5.0 stars **Reviewed by:** Leo P. | CFO, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2021 **What do you like best about RingEX?** Service is fine. If you purchase additional items it can enhance the product. **What do you dislike about RingEX?** RingCentral contract is rip off. Do not sign up with this company. Because of COVID and other economical reasons we have had to reduce our headcount in order to stay in business. Ring central is not willing to reduce the number of lines we originally signed up with and if we cancel and shut down our business they will still go after us with a cancellation charge. They have no problem charging us for phone lines we don't use but if we increase phone lines they would charge us for additional lines. They locked me in a 2-year contract that I have to pay for lines I will not use. IF you get them to make any change they will add another 2 years to the contract. Yes, you will be in contract to pay them for 4 years regardless of what happens to your business. **What problems is RingEX solving and how is that benefiting you?** Customers call us, the phone rings, and we are able to answer the phone. So it solves that I suppose. ### 36. Terrible Customer Support, User Interface, & SMS Rates **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2022 **What do you like best about RingEX?** I wish I could leave this slot blank because there is not much to talk about that I appreciate. **What do you dislike about RingEX?** Their user interface is completely outdated. Additionally, it takes at least 3 transfers to get to the proper support department that will be able to solve your issue. **Recommendations to others considering RingEX:** Recommend talking to them about their SMS charges before signing any contracts **What problems is RingEX solving and how is that benefiting you?** I was hoping to solve communication problems within my cleaning company. However, in the end, I spent hours figuring out their portal and then being charged extra for SMS. ### 37. Do not purchase, won't honor contract and will be a waste. **Rating:** 0.0/5.0 stars **Reviewed by:** Kenneth S. | Owner/Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2022 **What do you like best about RingEX?** Nothing, the service is terrible, overpriced, and the company cannot even honor their agreements. **What do you dislike about RingEX?** Cannot honor its contracts, cannot do what they say, most calls dropped on the first ring so quality is terrible. Would not recommend buying. **What problems is RingEX solving and how is that benefiting you?** Call quality as the calls are constantly dropped, porting issues, and they do not wish to honor their agreement so they breached their contract. ### 38. Technical support is an issue **Rating:** 0.5/5.0 stars **Reviewed by:** Rich D. | Executive Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2021 **What do you like best about RingEX?** It basically does what I need. Texting works great, visually easy to use.... most of the time the call quality is good. **What do you dislike about RingEX?** The Tech support system is terrible. In my latest bout, I would call the tech support number, input endless information , wait on hold for long periods. Then in 6 separate instances over a period of 3 days, I would promptly be disconnected after going through a description of the problem. As frustrating as that is, even worse is the fact the NO ONE EVER CALLED ME BACK after the disconnect !! Even in some cases, after the person asked me for my call back number in the event we got cut off!! Unreal but true. My issues are still unresolved, hence why I am in the process of switching to a new company. **What problems is RingEX solving and how is that benefiting you?** It's a phone service, I'm using it to make phone calls and text **Official Response from Rylie Perrault:** > Rich, we're sorry to hear about this. Please email us at review@ringcentral.com with your account details so we can escalate this. ### 39. Average video call app **Rating:** 0.5/5.0 stars **Reviewed by:** Marissa Y. | Editorial Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2021 **What do you like best about RingEX?** It works for what it's supposed to - it allows you to call and video chat others who do or don't also have a RingCentral account. If others don't have an account, they can still access meetings through your links. **What do you dislike about RingEX?** I feel like the video quality is grainier than it should be for 2021, though this might be more of an issue with the webcam. Calls lag somewhat frequently, which again could be for reasons outside of RingCentral's control. For instance, every couple of minutes my video feed goes dark for a second. I hate that you can't preview your video before joining a call with it. I even though I changed the setting to enable a preview, but that obviously wasn't what that setting was for. Considering other video conferencing platforms allow for previewing, I don't see any reason to choose RingCentral over them. **What problems is RingEX solving and how is that benefiting you?** It's easy to work remotely and still have meetings, even company-wide ones. ### 40. Great Soft ware, Horrible Customer Service **Rating:** 1.0/5.0 stars **Reviewed by:** Laura G. | Field Systems Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2021 **What do you like best about RingEX?** The software works across platforms and is easy to use. Setting up users is simple. All info in one place for calls, texts, meetings, and voicemail. **What do you dislike about RingEX?** Billing is a nightmare, and any corrections take forever. Account managers are no help, either by their design or the limitations of supervisors. **What problems is RingEX solving and how is that benefiting you?** With locations in 48 states and staff moving locations based on need, we can ensure customers always reach someone to help them even if their rep is no longer in the area. ### 41. Customer service is atrocious **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2021 **What do you like best about RingEX?** The actual phone service, when it works, is good. **What do you dislike about RingEX?** When any issues arise, the customer service is terrible. Tickets are closed without actually being resolved and the company's agents don't seem to actually read tickets before reaching out. Our admin was no longer with the company, and when we needed admin privileges transferred, RingCentral was insistent on contacting our former admin for authorization. When we added users, they weren't working properly and the response was so slow (the first ticket was closed without being resolved, the second took days to get a reply) that we ended up having to just figure it out on our own. **What problems is RingEX solving and how is that benefiting you?** The service itself, when working, is fine. Our sales team uses it to make calls. ### 42. Constant dropped calls and poor call quality **Rating:** 0.0/5.0 stars **Reviewed by:** Alexander K. | CEO and Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2021 **What do you like best about RingEX?** The interface and apps are well designed. IVR system had many features. **What do you dislike about RingEX?** Quality of the call. We used Ring Central for quite a while and experienced constant dropped calls and poor call quality. In many cases, we had to call customers back via our personal phones. **Recommendations to others considering RingEX:** Consider testing multiple solutions before committing to a plan. **What problems is RingEX solving and how is that benefiting you?** Office phone system and IVR. The IVR configuration and system are easy to configure. ### 43. Calls drop often, can't share screen effectively. **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2021 **What do you like best about RingEX?** There's very little to like about Ringcentral compared to the other video conferencing apps out there these days **What do you dislike about RingEX?** It's very unreliable. Many times, prospective customers or investors are not able to join a call/see my screenshare/figure out how to make audio work **What problems is RingEX solving and how is that benefiting you?** We tried to get a good video conferencing solution that would scale with our business so eventually sales reps could use it to make customer calls. We haven't seen the value of ring central ### 44. Ring Central is the bain of my existence, the only system I hate when working **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2020 **What do you like best about RingEX?** The calls work and don't drop. I don't run into issues with calls dropping which is nice. **What do you dislike about RingEX?** Ringcentral SUCKS. I hate using this system. Our company was terrible at implementing it - they basically said your old phone system is gone, here's ringcentral. Our ringcentral training was so bizarre, they went over features that we won't even use and were talking crap about Zoom on the call which is hilarious because they white label Zoom on their platform! -You cannot search calls or texts by typing in the number, good luck finding a previous conversation in RC! -We have no integration so none of the calls are logged -Theres a terrible ringback tone you cannot get rid of so every customer thinks they are calling a call center -None of the calls are recorded, good luck getting feedback from your team -No MMS -You have to click 4 different buttons in the mobile app to go to texts or phone calls **What problems is RingEX solving and how is that benefiting you?** Benefits are few and far between, only benefit is you can call and text. The app sucks to use both in browser and on phone. This system is the worst part of my job. ### 45. Good luck accessing your product! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2021 **What do you like best about RingEX?** Nothing because they won't let me access the product I paid an annual plan upfront for. **What do you dislike about RingEX?** Their account set-up produce requires that they verify with a mobile phone number but acknowledge that you cannot use Sprint/Cricket phones, VOIP phones, etc... Better call your friends on Verizon and have them help you verify. I do. Their software rejects the code their robo-caller provides! Tried two different Verizon phone numbers and after it rejects 2 codes for each number it locks. I call support and sorry...go twist in the wind after a 30 minute wait. **What problems is RingEX solving and how is that benefiting you?** None. Ring Central won't let me access my account and support is worthless. ### 46. Just dont **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2021 **What do you like best about RingEX?** I can't think of a single redeeming feature. **What do you dislike about RingEX?** Would you use anything else that hasn't been updated since 2001? No. So don't use this. The UX is atrocious, the call quality is bad even plugged into great bandwidth. It's just bad. **What problems is RingEX solving and how is that benefiting you?** A few months into our contract, we just got a different provider. ### 47. Problematic & terrible support **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2020 **What do you like best about RingEX?** The admin web interface is easy to use and there are a lot of good features in our offering such as Monitor, Barge, Whisper. **What do you dislike about RingEX?** Call quality is not consistent at all. Audio will drop about 30 seconds into the call and the quality of the connections is pretty poor when the audio doesn't drop out. When asking support engineers to assist, they will cold call out the blue and will try to troubleshoot the issue and ultimately blame it something that's not on their side such as a Huawei router causing issues because of the factory settings and will prompt you to acquire "new" routers that have been discontinued by their manufacturers (yes, the KB isn't up to date with current hardware models. They're all end-of-life models). If for some reason you do end up being assisted but can't take the call because you're on a meeting, expect a long and arduous process to get someone to try you again because they don't try very hard. The analytics are also pretty buggy and don't reflect many changes that are made via the admin interface and when you escalate a ticket, you get a response claiming that the values will update in 24 hours (it's been at least a month...). **Recommendations to others considering RingEX:** Best look elsewhere for a telephony provider **What problems is RingEX solving and how is that benefiting you?** Provisinioning phone lines is a breeze ### 48. STAY AWAY **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2021 **What do you like best about RingEX?** The underlying product made by its competitor, which Ring Central sells at an upcharge with software nobody wants. **What do you dislike about RingEX?** Do not enter into an agreement with this company. They will let you add services, but not decrease them within a year. Same thing for additional lines. Also, they can unilaterally increase prices, then you still cannot discontinue using the service within a year period. **What problems is RingEX solving and how is that benefiting you?** It was helping us manage our phone lines. We realized it was a ripoff and they wouldn't let us downgrade. ### 49. Features list was good but service was awfull. **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2020 **What do you like best about RingEX?** Ring Central has an impressive list of features. **What do you dislike about RingEX?** Service was horrible. We dropped calls al the time. Connections were horrible even though our internet speeds were with in their recommended specs. Customer support was difficult to reach and generally unhelpful. **What problems is RingEX solving and how is that benefiting you?** We used it as our primary business phone system but have since switched to a different provider. ### 50. Too Bulky **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2019 **What do you like best about RingEX?** I like the Glip application features. It is nice to be able to send internal and external messages from one app. The meetings are pretty good as well, I like the ability to take control of one's screen. **What do you dislike about RingEX?** I do not like that it does not have traditional PBX functions such as ring groups(hunt groups) and that there are too many apps. There is Glip, Meetings, RC for Google, and RingCentral Phone. Can we get one streamlined app? The sales teams are extremely pushy and aggressive, to the point that it is almost excessive. **Recommendations to others considering RingEX:** Do your research, ask questions and make sure that they will show all the features or lack thereof. The demos are great, but if you need a desk phone, or want a desk phone, the solution is clunky and they cannot portray that over the demo. **What problems is RingEX solving and how is that benefiting you?** I do like the Glip app a lot. You can set up "teams" or groups for messages, set tasks, etc. This has solved the problem of being able to really control meetings. ## RingEX Discussions - [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) - 1 comment, 1 upvote - [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) - 2 comments, 1 upvote - [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) - 1 comment, 1 upvote - [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) - 1 comment, 1 upvote - [Is there a free trial for RingCentral Office?](https://www.g2.com/discussions/4544-ringcentral-free-trial) - 1 comment, 1 upvote - [View RingEX pricing details and edition comparison](https://www.g2.com/products/ringex/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A30%3A57+-0500&secure%5Bsession_id%5D=5e8ea43e-6c3a-4022-8013-b93154483b3e&secure%5Btoken%5D=17a2afdf1de5f14667c355a0ac4114054980241cbceb9cc735b9947b05b2fd54&format=llm_user) ## RingEX Integrations - 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[Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## RingEX Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Documents** - Document Signature - Storage - Fax to Email - Document Storage - Secure Data Storage - Electronic Signature **Host Tools** - Customizable Branding - Role-based Access - Recording - Mobile Access **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Real-Time Chat - Hand Raising - File Sharing - Private Chat - Real-Time Chat **Platform** - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration - Active Directory Integration - Third-Party Integrations - File Transfer **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts - Print Management - File Management - Invoice Management - Email Management - Compliance Management - Communication Management - Call Center Management - User Management - Email to Fax - Fax Management **Attendee Tools** - Registration - Attendee Live Chat - Polls and Surveys **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Extensions** - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Video Call Recording - Participant Permissions - One-Click Join - Video Streaming - On-Demand Recording - Call Recording - Call Recording - Event Scheduling **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Additional Functionality** - Full Text Search - HIPAA Compliant - Audit Trail - Delivery Tracking - Multiple Format Support - Access Controls/Permissions - FoIP - Purchasing & Receiving - SMS Messaging - CRM - Whitelisting/Blacklisting - Status Tracking - Multiple User Accounts - Archiving & Retention - Encryption - Document Templates - Generative AI - Self Service Portal - Electronic Faxes - Collaboration Tools - AI Copilot - Voice Mail - Automated Routing - Reporting & Statistics - API - Alerts/Notifications - Caller ID - SSL Security - Role-Based Permissions - Activity Tracking - Monitoring - Contact Database **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Post-Event Tools** - Reporting/Analytics - Attendee Reports **Performance** - Third-Party Integrations - Compliance **Software Type** - Mobile - Browser Application - Desktop Application **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Integrations** - Social Media Integration - Third-Party Integrations **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Additional Functionality** - Video Support - AI/Machine Learning - Attendance Management - Collaboration Tools - Single Sign On - Registration Management - Email Management - Calendar Management - Transcripts/Chat History - Activity Dashboard - Data Security - Document Storage - Document Management - Alerts/Notifications - Customizable Branding - Two-Way Audio & Video - Drag & Drop - Conferencing - Breakout Rooms - Third-Party Integrations - API - Generative AI - Chat/Messaging - Whiteboard - Reminders - Reporting & Statistics - Meeting Management - Brainstorming - Presentation Streaming - Surveys & Feedback - Mobile Access - Video Conferencing - User Management - AI Copilot - SSL Security - File Transfer - Email Reminders - Remote Access/Control - Content Management - Microsoft Outlook Integration - CRM - Auto Framing - On-Demand Webcasting - Automatic Transcription - Two Way Audio & Video - User Profiles - Video Management - Polls/Voting - Event Management - Brand Management - HD Audio/Video - Presentation Tools - Communication Management - Host Controls **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Agentic AI - Webinar** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Electronic Hand Raising - Surveys & Feedback - On-Demand Webinars - Email Reminders - AI Copilot - Customizable Templates - Content Management - Social Promotion - Audience Engagement - Presentation Streaming - Contact Management - Quizzes - Video Support - User Management - Real-Time Data - Alerts/Notifications - Breakout Rooms - Video Conferencing - Event Management - Polls/Voting - API - File Sharing - Calendar Management - Screen Sharing - Generative AI - Registration Management - Engagement Tracking - Q&A Management - Multi hosts - Event Scheduling - CRM - Document Storage - Whiteboard - Activity Dashboard - Two-Way Audio & Video - Meeting Management - Video Streaming **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top RingEX Alternatives - 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