--- title: RingEX Reviews meta_title: 'RingEX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1415 reviews by the users' company size, role or industry to find out how RingEX works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 1415 scale: '5' date_modified: '2026-07-19' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # RingEX Reviews **Vendor:** RingCentral **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,415 ## About RingEX WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful. ## RingEX Pros & Cons **What users like:** - Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates. (216 reviews) - Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction. (127 reviews) - Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use. (109 reviews) - Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration. (108 reviews) - Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences. (107 reviews) - Users commend the **user-friendly interface and robust features** of RingEX, enhancing communication and collaboration effortlessly. (100 reviews) - Intuitive (87 reviews) - Easy Communication (85 reviews) - Easy Setup (80 reviews) - Simple (71 reviews) **What users dislike:** - Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance. (55 reviews) - Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges. (49 reviews) - Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience. (49 reviews) - Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support. (47 reviews) - Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration. (47 reviews) - Users find the **overwhelming interface** and slow support responses of RingEX to be notable drawbacks in their experience. (38 reviews) - Users face **missing features** like fax visibility issues and customer service difficulties impacting overall usability. (37 reviews) - Learning Curve (36 reviews) - Difficult Navigation (32 reviews) - Difficult Configuration (31 reviews) ## RingEX Reviews ### 1. Ring Central Gets the Job Done **Rating:** 2.5/5.0 stars **Reviewed by:** Rachel W. | Program Director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about RingEX?** The platform is very easy to navigate when it comes to adding new users. If you have a team that is constantly growing or changing, this platform is for you. **What do you dislike about RingEX?** Registering for a text campaign has been very challenging and we have received minimal help from Ring Central. However, we are still expected to pay $20 every time we submit, which is disappointing and a waste of of program funding. **What problems is RingEX solving and how is that benefiting you?** I can easily add new team members to call queues, as well as forward lines entirely if I have team members who are out of the office. This ensures seamless coverage for my program at all times. **Official Response from Madi Hayford:** > Hey Rachel, thank you for your feedback! The Review Team is pleased that the platform has been easy for you to navigate, especially when managing a growing team. It is excellent to know that RingEX helps ensure seamless coverage for your program! We apologize for any challenges you have encountered with the text campaign registration. Your concerns are important to us; please email review@ringcentral.com, and we will escalate this issue internally to try to help improve your experience. ### 2. Easy to use with the best mobile app! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about RingEX?** RingEX sofftware is easy to use and manage with confidence in their portal. Their mobile app is the best phone system app I have ever used. **What do you dislike about RingEX?** Very few downsided. It would be nice if they had a mobile app for account management. **What problems is RingEX solving and how is that benefiting you?** They are solving the ease of use for our employees by using the software on their computer and mobile phone. Going to a new phone system is scary but training was a breeze and our employees love it! **Official Response from Madi Hayford:** > Thank you for your kind feedback! We are so glad to hear that RingEX has been easy to use and that our mobile app has positively impacted your experience. It is excellent to know that your team found the transition smooth and that they are enjoying the software across both computers and mobile phones. To share more about your experience, please email the Review Team at reveiw@ringcentral.com; we would love to continue the conversation. We appreciate you for choosing RingCentral! ### 3. Helpful and Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about RingEX?** Anytime we need help or issues addressed, if we call into Ring Central Customer Support, we receive quick help and the agents are patient and willing to help. The software is easy to use every day and has a variety of features beneficial to our team. **What do you dislike about RingEX?** Occasionally we will have issues contacting our account manager, but are still able to receive help. And we do get a lost of ghost calls from random extensions. **What problems is RingEX solving and how is that benefiting you?** Allows us to have meetings with our whole remote team and allows us to easily communicate among each other and our clients all day. **Official Response from Madi Hayford:** > It makes the Review Team pleased to hear that our Support Team has been able to provide exceptional help whenever you need assistance! We love to hear that our user-friendly software allows you to communicate efficiently and that your Account Manager has been communicative and helpful. If you are interested in continuing the conversation, please email us at review@ringcentral.com. We would love to hear more from you! Thank you for choosing RingCentral! ### 4. Longtime user - Great for small or large businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Michael R. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about RingEX?** I like the options to customize. That's helpful in making it fit our needs. The support is excellent, too. So, if I get stuck, I can reach out and get the help I need. **What do you dislike about RingEX?** I haven't found any yet. It's been the best product I've used to date. **What problems is RingEX solving and how is that benefiting you?** I feel like RingEx addresses our need to connect with clients. **Official Response from Madi Hayford:** > Thank you for your great review, Michael! The Review Team would love to learn more from you; please email us at review@ringcentral.com to continue the conversation. We appreciate you for being a loyal RingCentral customer! ### 5. RingEX Convenience **Rating:** 5.0/5.0 stars **Reviewed by:** Justin G. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about RingEX?** The convenience of using the internet for phones. I can digital fax and digital text right from my computer. **What do you dislike about RingEX?** The product is fantastic. There are no problems with the functions the product performs. **What problems is RingEX solving and how is that benefiting you?** The digital fax helps with sending large faxes. PDF files are uploaded directly from the computer. The digital fax easily faxes documents containing 100 pages. It even allows you to schedule faxes to send on a later date and time. **Official Response from Madi Hayford:** > Thank you for your thoughtful review, Justin! We are thrilled that RingEX’s digital faxing and texting features provide the convenience and flexibility you need. It is excellent to know the ability to handle large faxes and schedule them for later has been beneficial for you. If there is anything else you would like to share about your experience, please email the Review Team at review@ringcentral.com. Thanks for being a loyal RingCentral customer! ### 6. Ring Central & Contact Center **Rating:** 4.5/5.0 stars **Reviewed by:** Michael C. | Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about RingEX?** Easy administration through the Application **What do you dislike about RingEX?** occasional failures of hardware integrations like Door Phones and pagers **What problems is RingEX solving and how is that benefiting you?** Continuity across the organization, Multi site **Official Response from Madi Hayford:** > Thank you for your feedback, Michael! The Review Team is proud that our products have empowered you and your business. We would love to learn more from you; please email us at review@ringcentral.com to continue the conversation. We appreciate you for being a loyal RingCentral customer! ### 7. Superior Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** David P. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about RingEX?** The customer service is the best of the best. When you call you get an answer, and they will work with you until you are satisfied as a customer. **What do you dislike about RingEX?** RingCentral has the products, service and professionalism that I like in doing business. There isn't anything that I dislike. **What problems is RingEX solving and how is that benefiting you?** Productivity, efficiency, cost and minimizing the need for multiple platforms. **Official Response from Madi Hayford:** > Hi David, thank you for your wonderful feedback! We are thrilled our customer service has left such a positive impression and that our team has been able to support you effectively. Providing exceptional service and ensuring customer satisfaction is always our top priority. It is also fantastic to know that RingCentral has enhanced your productivity, efficiency, and cost management while simplifying your operations with an all-in-one platform. Your success drives us to keep improving and delivering the best solutions! To share more and continue the conversation, please email the Review Team at review@ringcentral.com. Thank you for being a loyal RingCentral customer! ### 8. Happy with the experience, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jenni S. | Administrative/Customer Service Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about RingEX?** I like the flow of being able to control the Queues and IVR menues **What do you dislike about RingEX?** So far flow can be a problem sometimes, knowing where to find things. **What problems is RingEX solving and how is that benefiting you?** We had trouble with call flow, this helps us with that and I like being able to manage the queues and how people are contacted. **Official Response from Madi Hayford:** > Jenni, thank you for your review and sharing your experience with RingCentral! We are pleased that you are enjoying the control over queues and IVR menus and that RingCentral has helped improve your call flow management. It is excellent to know that our solution is making a positive impact on your operations! We understand that navigating the system can occasionally be challenging. Your feedback is valuable and helps us identify areas where we can simplify and enhance the user experience. If you want to share more about your experience and continue the conversation, please email the Review Team at review@ringcentral.com. Thank you for being a valued RingCentral customer! ### 9. Optimal Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Denis R. | Case Manager, Legal Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about RingEX?** It allows my firm to be on top of communication in any direction whether to communicate internally or externally. The software is user friendly and allows you to call, send SMS, Fax, Video Conferencing and more. **What do you dislike about RingEX?** PDF files cannot be shared via SMS, you just can't do it. **What problems is RingEX solving and how is that benefiting you?** None. **Official Response from Madi Hayford:** > Hey Denis, thank you for your thoughtful review! We are thrilled that RingEX is an effective communication tool for your firm, enabling seamless internal and external communication across multiple channels like calls, SMS, fax, and video conferencing. Knowing the user-friendly interface makes such a positive difference for you is excellent. We appreciate your feedback regarding the inability to share PDF files via SMS. We encourage you to explore and engage with our Ideas Portal; we have included the link below for your convenience. This input is essential as we explore enhancing our platform’s features and functionality. The Review Team would love to learn more from you. Please email us at review@ringcentral.com if you want to share more about our experience and continue the conversation together. We appreciate you choosing RingCentral; we are committed to continuing to empower you and your firm’s success! ### 10. RingCentral for your business **Rating:** 5.0/5.0 stars **Reviewed by:** April L. | Director, Patient Engagement, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about RingEX?** I like the flexibility of ring central and the wide variety of reports to evaluate my staff's effectiveness. **What do you dislike about RingEX?** Sometimes I wish it was easier to get support for my needs. **What problems is RingEX solving and how is that benefiting you?** Ring Central has allowed our organization that has multiple business to easily and effectively communicate with potential patients. **Official Response from Madi Hayford:** > Thank you for your thoughtful review and for choosing RingCentral for your business needs! The Review Team is thrilled that you find significant value in the platform’s flexibility and the reporting tools to help evaluate staff effectiveness. It is excellent that RingCentral supports your organization in maintaining effective communication with potential patients across multiple businesses. We understand that easy access to support is vital, and we apologize if it hasn’t always met your expectations. Your feedback is essential, and we are committed to improving the support experience to make it as seamless as possible for you. If you would like to share further insights, please email us at review@ringcentral.com. We are here to help and ensure you continue to experience the best of RingCentral. Thank you again for your valuable input and for being a loyal RingCentral customer, April! ### 11. The customer service is excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie L. | Nebo Tools Sales Manager Social Media Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about RingEX?** We have recieved the best customer service and have been so helpful and professional. I have had many questions with the On Boarding process and needed help and every single time they have been there helping me along the way. So patient and kind as well. I highly recommend this company. We have had all great experiences especially with onboarding and the help we have received. **What do you dislike about RingEX?** There really isn't anything we don't like about RingEX now that we are complete with our onboarding and have all of our questions answered. **What problems is RingEX solving and how is that benefiting you?** they have helped me with so many issues that were very resolvable **Official Response from Madi Hayford:** > Hey Natalie, the Review Team appreciates your valuable insights! We are proud the customer service deployed by our RingCentral employees has been consistently informative, professional, beneficial, and genuine whenever you have needed assistance or had any questions. It is fantastic that our team's patience and integrity make such a positive impact on your experience with RingEX! Your feedback allows us to continue providing you with a phenomenal experience, so if you ever want to continue the conversation and share more, please do not hesitate to email us at review@ringcentral.com. We would love to learn more about how our product helps empower you and your business! Thank you for choosing RingCentral! ### 12. Ring Central is seamless, easy, and extremely functional **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2024 **What do you like best about RingEX?** I love how easy it is to use and how many useful functions it has. It has been extremely helpful between our two locations to not only centralize external calls, but interoffice communications as well. The fact that our communication needs in one place is amazing! Having all of our calls, texts, fax, interoffice messaging, and video meetings all in one place tremendously simplifies communications. The set up process was a breeze. Our business had multiple phone and fax lines, from multiple office locations. Integration was effortless and everything was transferred very smoothly without any problems or hiccups. Ring Central is extremely user friendly, but when I have to reach out to customer support they have always been great, and it is always a pleasant experience. It only takes a minute to connect with someone, with just a few words they understand what it is I am asking for, and it takes them no time to instruct me on how to complete the action or task I am inquiring about. We use Ring Central and all of the features daily. It has been such a great tool with great resources. Switching to Ring Central was a great decision for our company and I recoomned it to everyone no matter how large or how small the business! **What do you dislike about RingEX?** I have yet to have a negative experience. It would be nice to have additional IVR options, such as different voices to choose from. I have no doubts that Ring Central will continue to improve over time. **What problems is RingEX solving and how is that benefiting you?** It has centralized our communications I benefit from the ease of use and allocating calls through the easy to use IVR. Having all of our communication needs on one easy-to-use dashboard has made things so much easier and increased effeciency. **Official Response from Madi Hayford:** > Hey Jesse, thank you for your positive review! The Review Team is thrilled that RingCentral has been seamless and beneficial for your business communication needs. We are committed to providing you with the best possible experience! Your feedback regarding additional IVR options is valuable; feel free to share this feature suggestion on our Ideas Portal! You can access this portal by clicking the link we shared below or going to ideas.ringcentral.com. We appreciate your continued support and loyalty! ### 13. The product is excellent, implementation was tricky. **Rating:** 5.0/5.0 stars **Reviewed by:** Maureen M. | VP Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about RingEX?** it is very user friendly the ai functionality along with transcription is helpful. **What do you dislike about RingEX?** down side is the AI is not the best, seems to be improving with use. **What problems is RingEX solving and how is that benefiting you?** assisting with updating crm with call data **Official Response from Madi Hayford:** > The Review Team appreciates you for sharing your raving review, Maureen! We are pleased to hear that you find RingEX user-friendly and that the AI functionality and transcription features benefit you and your business. We understand that implementation can sometimes be challenging, and we appreciate your patience. Your feedback on AI accuracy is valuable, and we are continually working on improvements to enhance performance over time. We are glad RingEX is assisting with updating your CRM and streamlining your workflow. If you are interested in sharing more about your experience, we would love to continue the conversation with you; our email address is review@ringcentral.com. Thank you for being a loyal RingCentral customer! ### 14. RingCentral **Rating:** 5.0/5.0 stars **Reviewed by:** Jose A. C. | Human Resource Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2023 **What do you like best about RingEX?** RingCentral has been an essential tool for our company. What we like best about RingCentral is its reliability. Reliable communication is necessary for any business and RingCentral is consistent with its up-time. This allows our daily operations to run smoothly without any interruptions. Whenever we have had any issues their customer support team is ready to help via chat or phone call. **What do you dislike about RingEX?** The cost. Depending on your company’s size and needs, the pricing can be quite high, which might not be suitable for smaller budgets. It's important to determine whether the cost is justified for your specific requirements. Some features are complex for new users. This can be a drawback, especially for smaller teams with limited resources. **What problems is RingEX solving and how is that benefiting you?** The main problem it solved was providing our employess with a mobile extension, which is especially valuable for those who work from home (WFH) or have flexible work arrangements. RingCentral allows our employess working remotely to stay connected to their work line, enabling them to send and receive phone calls seamlessly. Our employees can use their work extension, maintaing a professional impression when communicating with clients and partners. **Official Response from Madi Hayford:** > Hey Jose, thank you for sharing your experience with RingCentral and RingEX! The Review Team is proud that our reliability has been instrumental in your company's operations and that our Support Team has been consistently helpful whenever you need assistance. We are glad to provide you with a solution for your remote workforce, allowing them to stay connected and maintain professionalism with clients and partners regardless of location. If you would like to share more about your experience, please email us at review@ringcentral.com. Thank you for choosing RingCentral! ### 15. Stable platform with many features **Rating:** 4.5/5.0 stars **Reviewed by:** David M. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about RingEX?** The options of using a desktop phone, a PC app, and a mobile app. **What do you dislike about RingEX?** Getting support sometimes can be a long wait. **What problems is RingEX solving and how is that benefiting you?** The company is no longer needed to maintain the infrastructure of a traditional PBX system. The uptime is improved using RingCentral's cloud PBX platform. **Official Response from Madi Hayford:** > Thank you for sharing your experience, David! The Review Team is pleased you value RingEX's flexibility with its desktop phone, PC app, and mobile app options. Providing versatile solutions for different work styles is one of our priorities, so it is excellent to hear this is a massive benefit for your company. It is significant that transitioning to our cloud PBX platform has eliminated the need to maintain traditional PBX infrastructure and enhanced your company's uptime. We appreciate your feedback regarding wait times. Ensuring a smooth and efficient support experience is essential to us. Please email us directly at review@ringcentral.com with more information to continue the conversation; we would love to help improve your experience however we can. We appreciate you choosing RingCentral! ### 16. We have been a constumer of Ringcentral for almost more than 4 years **Rating:** 4.5/5.0 stars **Reviewed by:** Karthik D. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about RingEX?** For any kind of technical issue we face, the suppoert team would promptly get back to us and help us in resolving those issues. **What do you dislike about RingEX?** 1. There is nothing to dislike about them, but it would be great if they can help us in resolving the few things directly by themself, instad of going to service providers, like removing our numbers from spam list. 2. Previously we use to have whatsapp business with ringcentral numbers, but now that has been removed. 3. Previously we are not paying for SMS charges, but now we are paying it seperately. But, that can be undestandable that it is due to change in rules with US government. **What problems is RingEX solving and how is that benefiting you?** Most of our support team works from India, They need US numbers to get in touch with our consultants working in USA. Using VoIP we were able to connect with them and there are many advantage with VoIP, like we don't have to worry about the SIM registratiosn, easy to assign the numbers to the users, same number can be resued for new joiners in the company. **Official Response from Madi Hayford:** > Hey Karthik, the Review Team appreciates your loyalty over the past four years, and we thank you for sharing your feedback with us! We are proud that you have had positive experiences with our Support Team and that our VoIP service has benefited your team in India to connect with consultants in the USA. Your suggestions for improvement are noted; should you want to discuss your feedback further, please email us at review@ringcentral.com. Thank you for being a loyal RingCentral customer! ### 17. It's been a great experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about RingEX?** The AI is really helpful when documenting. **What do you dislike about RingEX?** Unable to select dispositions when it comes to resolution of the calls. **What problems is RingEX solving and how is that benefiting you?** When our site is down, we are able to make videos calls from RingEX **Official Response from Madi Hayford:** > Thank you for your review! The Review Team is happy to hear that you are having a great experience and that the AI-powered documentation has been beneficial. Ensuring smooth communication, especially during site outages, is a key benefit, and we are proud that our product is meeting your needs! If you are interested in sharing more about your experience, please feel free to email us at review@ringcentral.com —we would love to continue the conversation. We appreciate you for choosing RingCentral! ### 18. Flawless replacement of existing VoIP service...and more features! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2024 **What do you like best about RingEX?** RingEX is a complete VoIP service that includes items we used to be charged for, like Softphone applications. Their desktop application is fully integrated and full featured. Not only can you anser the phone and retrieve voicemails, but you can also direct text message, internal isntant messaging, and much more! The implementation was flawless and easy with Ring taking on all of the heavy lifting. Their customer support is exceptional, we have only needed to use them once and they sent us all of the critical information we needed to troubleshoot the issue timely and accurately. The integration with our team was easy, our customer service reps got used to the interface and the new way of calls coming into a queue quickly. **What do you dislike about RingEX?** There is only one downside to RingEx and it is also a downside to all VoIP cloud based services...lose your internet or direct circuit connectivity and you lose everything...you can mitigate this with the Mobile App if you can without compromising any security or compliance requirements. **What problems is RingEX solving and how is that benefiting you?** RingEX helped us to reduce the large overhead costs of Customer Service telephony along with internal instant communications. **Official Response from Madi Hayford:** > Thank you for sharing your experience! The Review Team is delighted that RingEX has successfully replaced your existing VoIP service and provides you with additional features you require and appreciate. It is fantastic that our customer support has been extraordinary and that your team has adapted quickly to the new system with the help of our seamless implementation process. We understand there can be challenges associated with internet dependency, and we appreciate your feedback. We are constantly working to improve and provide solutions that meet your needs, such as you mentioned our call continuation feature. We would love the opportunity to learn more about your experience. Please email us at review@ringcentral.com to continue the conversation. Thank you for choosing RingCentral! ### 19. Easy Breezy! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashleigh M. | Insurance Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about RingEX?** Balto helps me make sure I follow the script and touch base on each subject. **What do you dislike about RingEX?** My agency has it set where I can't edit my phrases, but I don't think that is a Balto thing. **What problems is RingEX solving and how is that benefiting you?** Reminds me to ask every question. **Official Response from Madi Hayford:** > Thank you for your amazing review, Ashleigh! We love hearing that RingEX helps you stay on track and ensures thorough conversations! It is great that the platform supports your workflow and keeps everything running smoothly. If you are interested in sharing more, the Review Team would love to continue the conversation together. Please email us at reveiw@ringcentral.com. ### 20. Great for my business **Rating:** 5.0/5.0 stars **Reviewed by:** Victor B. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about RingEX?** RingCentral makes it easy to call and text my customers anywhere I am with there iOS app **What do you dislike about RingEX?** I do not like that there is a limit of texts I can send per day **What problems is RingEX solving and how is that benefiting you?** I can set up users all over the world **Official Response from Madi Hayford:** > Victor, the Review Team appreciates your feedback and review! We would love to continue the conversation and learn more about your experience with us and our products. To share more, please email us at review@ringcentral.com. Thank you for choosing RingCentral! ### 21. RingCentral allows my business to reach my customers and vise versa. **Rating:** 4.5/5.0 stars **Reviewed by:** Artem K. | Client manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about RingEX?** I like the fact that I can easily call/text any number in USA without any hasitation. Also, I like the automatic recording which is very convenient. **What do you dislike about RingEX?** I dislike the most the hideous approval process of the SMS feature. I simply don't understand why they need to do that. **What problems is RingEX solving and how is that benefiting you?** My employees don't have to use their personal phones and it allows me to run my business smoothly. **Official Response from Madi Hayford:** > Hey Artem, the Review Team appreciates you sharing your experience with RingCentral! We are glad that the call, text, and automatic recording features provide convenience and professional support for your business needs. We understand that the TCR process can feel confusing. This process is in place to ensure compliance with industry standards and regulations and protect your communications. Still, we are always here to help make it as seamless as possible however we can. Below, we have included an article with answers to frequently asked questions you may encounter during registration with The Campaign Registry (TCR) and our process for resolving them. If you have more questions or would like to share more about your experience with us, please email review@ringcentral.com. Your feedback is valuable, and we love empowering you and your business. Thank you for choosing RingCentral! ### 22. Probably Does More Than I Know It Does **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about RingEX?** The thing I like about RingCentral is it has both mobile/iOS App as well as Windows App, which allows me to use it on my phone or computer. **What do you dislike about RingEX?** The Phone Tab was confusing for a while because there was no magnifying glass icon so it looked like you could not search contacts from the Phone Tab. This meant I was going to Contacts Tab to do a seach and dial each time. I just noticed the Phone Tab says "Enter a name or number" above the Dial Pad, and this then solved my issue. **What problems is RingEX solving and how is that benefiting you?** Our MSP is remote based, so we do not have physical office phones, and this allows our mobile phones or computers to be used to make and receive calls. **Official Response from Madi Hayford:** > Thank you for your detailed review! The Review Team is delighted you enjoy the flexibility of using RingEX on mobile and desktop, which helps keep your remote-based team connected without needing physical office phones. We appreciate your feedback on the Phone Tab experience. It is great that you discovered the search function, but we understand the initial confusion and will pass your comments along to our team for consideration. If you are interested in continuing the conversation or sharing more about your experience, please email us at review@ringcentral.com; we would love the opportunity to learn more from you and help improve your experience however we can. Thank you for choosing RingCentral! ### 23. RingCentral is a highly competent ever evolving comm platform **Rating:** 3.5/5.0 stars **Reviewed by:** Byron M. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about RingEX?** I like that RingCentral gives me options to separate my business/personal life while still having access to phone, advanced video meetings, SMS and so forth. I love that I can setup call trees and not just have direct separate lines. I also love that it does cost me to have extra simultaneous incoming calls like a physical phone system, and that improvements happen relatively quickly even if not in each category. **What do you dislike about RingEX?** I dislike that I get spammed via SMS on our queue and can't reply as the queue. I wish it would integrate better with rival platforms like Google Chat or Google Meet, so our users who don't have need of a phone can still find coworkers in their directory and communicate together better. **What problems is RingEX solving and how is that benefiting you?** It allows us to have separate business and private lines, run analytics on things run through the platform and conduct high level video calls if needed. Unfortunately, we have a dwindling number of users who need a phone, and others opt to use Google Meet over RingCentral for client calls if they have the capabilty to join a Meet due to familiarity as far as I can determine. **Official Response from Madi Hayford:** > Byron, thank you for your detailed review of RingEX! The Review Team is proud that our platform allows you to efficiently and effectively balance your business and personal communications and that you appreciate the flexibility and various features we offer, such as call trees and advanced video meetings. We understand your expressed concerns, and your feedback is important; please email us at review@ringcentral.com so we can continue to discuss your input. We are committed to learning from you and doing what we can to improve your experience! ### 24. Good service overall but, admin portal is a little difficult to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about RingEX?** Great receptionist, and now we implemented a phone tree. We use this every day, and our customers enjoy being able to get directly to the person they are calling. **What do you dislike about RingEX?** Admin portal is a little difficult to use. **What problems is RingEX solving and how is that benefiting you?** The new phone tree we put in place is helping our customers get to the right person the first time they call. **Official Response from Madi Hayford:** > Thank you for your review! We are delighted to hear that the receptionist feature and the phone tree benefit your organization and that your customers enjoy our smooth experience. If you want to share more or need assistance navigating the Admin Portal, please email us at review@ringcentral.com to continue the conversaton. ### 25. RingCentral is a robust, Ultimate, Communication platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan N. | Training Engineer and driver, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about RingEX?** Being a user of RingCentral since 2014, I can say that RingCentral is only getting better and better. Anywhere from having a cloud based PBX system, it also have workspace platform to keep your workday organized, an internal messaging system to communicate with your fellow co-workers, and much much more **What do you dislike about RingEX?** I guess the service/admin control could be more user friendly, but it not too difficult to figure it out. **What problems is RingEX solving and how is that benefiting you?** I don't have to have a bunch of hardware to have a PBX system **Official Response from Madi Hayford:** > Hey Ryan, thank you for being a longtime loyal RingCentral customer! The Review Team is delighted that you have been with us since 2014 and that you are enjoying the continuous improvements, including the cloud-based PBX system and workspace platform. It is excellent that RingEX is helping you stay organized and connected without needing extra hardware. If you want to share more about your experience, please email us at review@ringcentral.com; we would love to continue the conversation together! ### 26. A RingCentral Business Owner that Loves the RingEX and Cant Do Without It! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about RingEX?** RingEX offers everything I need with voice, video and text messaging and the QoS and Uptime are reliable and without fail. I have never experienced issues as a user and business owner. **What do you dislike about RingEX?** Sometimes the video features can require review, or a refresher course, but I can always reference RingCentral Universisty and the abundance of helpful content and tutorials on their website. **What problems is RingEX solving and how is that benefiting you?** The integration of AI was a major step forward and need this feature for sales and business development. **Official Response from Madi Hayford:** > Thank you for your glowing review! The Review Team is delighted that RingEX has become integral to your business operations, delivering reliable voice, video, and messaging capabilities. It is wonderful that our platform meets your needs as both a user and a business owner, with quality and uptime you can count on. We are also glad to hear that RingCentral University and our online resources have helped navigate features when needed. Your mention of the AI integration's impact on sales and business development is exciting—it is a testament to the value we strive to provide with our innovations. If you want to share more, please email us at review@ringcentral.com. Thank you for your continued trust in RingCentral! ### 27. Ring Central - RingEx **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about RingEX?** We absolutely love using RingEx as a team. It’s incredibly easy to implement and set up, and the customer support team is both patient and highly responsive. The features are excellent for fostering daily communication, making our workflow much smoother. **What do you dislike about RingEX?** We haven't found anything that we dislike since using. **What problems is RingEX solving and how is that benefiting you?** As a cloud-based communication and VoIP platform, RingEx enables seamless collaboration, regardless of location. It simplifies information sharing and facilitates real-time responses from colleagues, enhancing overall productivity. **Official Response from Madi Hayford:** > Thank you for your thoughtful review and for sharing your positive experience! The Review Team is thrilled that our platform makes communication and collaboration smoother for your team and that you found the setup process straightforward. Knowing our customer support and Support Team has been helpful and responsive makes us proud! We are delighted that RingEX has been a seamless solution for your team’s communication needs and has contributed to enhanced productivity. If there is more you would like to share about your experience, please don’t hesitate to email us at review@ringcentral.com. We would love to continue the conversation. Thank you for being a loyal customer and for choosing RingCentral! ### 28. Excellent for my new AirBNB **Rating:** 5.0/5.0 stars **Reviewed by:** E. Victor G. | Staff Product Data Scientist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about RingEX?** RingEX is an excellent service that allows me to know which customers are contacting me from which of my AirBNBs! **What do you dislike about RingEX?** The customer service was super helpful in all cases, so there is nothing to dislike! **What problems is RingEX solving and how is that benefiting you?** RingEX allows me to know which guests are calling me for help with my AirBNB - without having to give out my personal phone number! **Official Response from Madi Hayford:** > Thank you for sharing how RingCentral supports your Airbnb business! The Review Team is proud that our service helps you stay organized and connected with your guests while keeping your personal number private. It is wonderful to know that our Support Team has also been able to assist you effectively. If you want to share more about your experience, please email us at review@ringcentral.com. Thank you for being a loyal RingCentral customer! ### 29. A Seamless Communication Solution for Modern Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Namesha G. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about RingEX?** I love how RingCentral streamlines communication for our team. The user-friendly interface and seamless integration of voice, video, and messaging make remote work easy and efficient. It has really improved our collaboration! **What do you dislike about RingEX?** I find the occasional lag during video calls frustrating, which can disrupt our meetings and overall flow **What problems is RingEX solving and how is that benefiting you?** remote users, easy to communicate with them. **Official Response from Madi Hayford:** > Hey Namesha, thank you for your kind words and highlighting how RingCentral has streamlined communication for your team! It is wonderful that our platform mades remote collaboration smoother and more efficient for you. We understand that occasional video lags can be disruptive, and we are continually working to improve call stability and optimize your experience. If there is ever a specific issue or you would like assistance with call quality, please do not hesitate to reach out to our Support Team at your convenience using the link we shared below. You can also email the Review Team at review@ringcentral.com, and we would love to learn more about your experience with us and our product. Thank you again for sharing your experience and choosing RingCentral to support you and your business! ### 30. Great small business option for phone and voicemail **Rating:** 4.5/5.0 stars **Reviewed by:** Vic C. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2024 **What do you like best about RingEX?** The option of using the RingCentral app to divert calls to staff mobile phones is very convenient. **What do you dislike about RingEX?** Set up is a bit tricky for phone greetings and messages but the personalized service makes short work of it as needed. **What problems is RingEX solving and how is that benefiting you?** Saving money on a conventional PABX system is the major benefit for us as well as the scheduled opening times and vm recordings duriing out of hours or busy periods when we are open by can't take calls. **Official Response from Madi Hayford:** > Hey Vic, the Review Team appreciates your review! We are proud that RingEX is a convenient and cost-saving option for your small business. It is fantastic that our solution benefits your business, especially with the available features such as the flexibility of diverting calls to mobile phones! We appreciate your feedback on the setup process for phone greetings and messages, and we are glad our personalized service was able to assist you efficiently. If you want to share more, please email review@ringcentral.com to continue the conversation. We would love the opportunity to learn more from you and help improve your experience however we can. Thank you for choosing RingCentral! ### 31. Worst experience in my business career **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2024 **What do you like best about RingEX?** We used ring central for our phone services from day one - for over 13 years. It worked but then when employees left or were terminated - you were locked into a 3 year contract and they would make you pay for the lines you were not using! **What do you dislike about RingEX?** This company is only interested in ripping you off. They were charging me 950 a month for using 8 lines and would not let me out of the contract as i had sold off a portion of my business and reduced the size of my company! Even though i had been their client for over 10 years - there is no flexibility. No for the same services and more, and better customer care and service i pay $110 a month!!!!! Do not ever get into a contract with them - they could care less to help you and your business in whatever situation you find yourself in! **What problems is RingEX solving and how is that benefiting you?** We need a phone system ### 32. the customer service is great. **Rating:** 5.0/5.0 stars **Reviewed by:** Rose J. | office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about RingEX?** being able to send out mass message to our employees is very benificial. its also very easy to use. **What do you dislike about RingEX?** sometimes my issues take too long to get resolved **What problems is RingEX solving and how is that benefiting you?** the ease of contacting employees and clients. **Official Response from Madi Hayford:** > Thank you for your feedback, Rose! The Review Team is delighted that you find RingEX easy to use and beneficial for sending mass messages to your employees. Communication is key, and we are glad RingEX helps you stay connected with employees and clients. We understand that timely issue resolution is vital, and we apologize for any delays you have experienced. Your input is invaluable in helping us enhance our support processes, and we are committed to continuously improving your experience however we can. If you are interested in sharing more about your experience, please do not hesitate to email us at review@ringcentral.com. We appreciate your continued trust in RingCentral! ### 33. Nurse Practitioner **Rating:** 5.0/5.0 stars **Reviewed by:** Paulette M. | Nurse Practitioner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about RingEX?** All calls are handled- no missed calls, and great customer service **What do you dislike about RingEX?** It's sort of confusing at times to make changes with messaging **What problems is RingEX solving and how is that benefiting you?** No missed calls and pts get routed to the appropriate departments while listening relaxing sounds **Official Response from Madi Hayford:** > Thank you for your feedback, Paulette! The Review Team is pleased that RingEX is instrumental in ensuring no calls are missed and that patients are seamlessly routed to the appropriate departments. It is excellent to know that the customer service provided and the relaxing hold music contribute positively to your practice’s operations. We understand that making changes to messaging can feel a bit complex at times. Please don’t hesitate to reach out to our Support Team, they are always ready to guide you through any adjustments and ensure a smooth experience, or email us at review@ringcentral.com with more information and we will help improve your experience however we can. Thank you for trusting RingCentral for your communication needs. We are honored to support your work as a Nurse Practitioner and your dedication to patient care! ### 34. A Personal Customer Relationship Using Ring Central **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan E. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about RingEX?** I don't have my phone ringing all day. The option of multiple users is great for my business. **What do you dislike about RingEX?** I would like to see an AI chat bot for help on support. I am not dissapointed at all though. **What problems is RingEX solving and how is that benefiting you?** By allowing customers to reach our administration instead of ringing my phone all day. **Official Response from Madi Hayford:** > The Review Team appreciates your fantastic feedback, Bryan! We would love to learn more about your experience with our products and service; please email us at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral! ### 35. Deleted all my data after repeatedly saying that wouldn't happen **Rating:** 0.0/5.0 stars **Reviewed by:** Chris L. | Head of Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about RingEX?** It does work as an application based call system for customers to contact staff as if it was their cell phone. **What do you dislike about RingEX?** Their customer support is abysmal. After confirming more than 3 times on the phone that transferring my extension would not delete my call recording or text messages (support said only voicemail recordings), she did the switch and it wiped evertything. Then she had the nerve to say it must have been a miscommunication. Making changes your account is not easy and support is terrible. **What problems is RingEX solving and how is that benefiting you?** We want customers to be able to contact our team with the equivalent of a cell number, without it being a cell. **Official Response from Madi Hayford:** > Hey Chris, the Review Team is sorry to hear about the frustration you have experienced. We appreciate your positive feedback about RingCentral’s application-based call system and how it has helped your team stay connected with customers. We take your concerns about support seriously. Please email us at review@ringcentral.com with more information so we can better understand your situation and help improve your experience however we can. Thank you, and we hope to continue the conversation soon! ### 36. Migration to RingCentral **Rating:** 3.5/5.0 stars **Reviewed by:** Todd F. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about RingEX?** After migrating to RingEX I have heard many people from the firm that its much easier than our previous vendor. Are Integration went smoothly once we had someone that was knowledgeable of the platform we were migratin from. The end users aggreed that the features were much better than our other platform. We used to have major isseus trying to recah out to Customer Support on our old platform but have been very successful with RingEX. **What do you dislike about RingEX?** WE had an in experienced person helping wiht the migration and had to request asomeone else to get our migration back on track. **What problems is RingEX solving and how is that benefiting you?** This allow our firm to be able to answer or make phone calls from Desk Phone, SoftPhone or Mobile with ease. **Official Response from Ring Central:** > We're thrilled to hear about your migration experience, Todd! We're sorry to hear about the hiccup with implementation, but pleased to hear that we got things back on track. Our Support Team will be happy to hear you're feeling supported too. If you run into any further hurdles or just need something to help keep things moving, don't hesitate to reach out to the Review Team. Review@RingCentral.com ### 37. Reliable service, prompt and knowledgeable customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Chris G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about RingEX?** Reliable service, prompt and knowledgeable customer support **What do you dislike about RingEX?** There are so many features when setting things up, I can get lost and need support **What problems is RingEX solving and how is that benefiting you?** One price for 800 number, several extentions, fax, and email. **Official Response from Madi Hayford:** > Thank you for sharing your experience with RingEX! The Review Team is pleased you find our service reliable and our customer support prompt, professional, and knowledgeable. Ensuring smooth and dependable communication is our priority, and it is great to know we are meeting your expectations! We understand that the wide range of features can feel overwhelming during setup, and we are here to help every step of the way. Our Support Team is always ready to assist and ensure you get the most out of RingEX. It is fantastic that our all-in-one solution has simplified your operations with a single package for your 800 number, extensions, fax, and email. If you are interested in sharing more about your experience, please email us at review@ringcentral.com. Thank you for choosing RingCentral, Chris! ### 38. Valuable tool for a team **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan E. | Executive Search Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about RingEX?** There are so many organizations using the same platforms. I find Ring Central just as capable, if not more capable, of providing my team and our external stakeholders with an exceptional tool for communication. **What do you dislike about RingEX?** I have not encountered any tech or user issues with the platform. I would say that the more the platform can integrate with other products, the better it will be for me and my team. **What problems is RingEX solving and how is that benefiting you?** Ring Central is great for internal and external calls and use of AI to record **Official Response from Madi Hayford:** > Thank you for sharing your positive experience with us and our product! The Review Team is thrilled that RingEX has been such a valuable, reliable, and effective communication tool for your team and stakeholders. It is terrific that the AI features and calling capabilities significantly benefit your team. If you are interested, we encourage you to explore our Ideas Portal, where you can share and vote on your favorite ideas; for your convenience, we provided the link below. We would love to continue the conversation and learn from you as you continue using RingEX! Please email us at review@ringcentral.com to share more about your experience. Thank you for choosing RingCentral, Bryan! ### 39. One of our most Feature Rich, Easy to Use, Consistent, Problem (almost) Free Tools **Rating:** 4.5/5.0 stars **Reviewed by:** Jen C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about RingEX?** The constant modifications based on customer feedback. In addition to the MINIMAL down time we ever have. The feature rich software is user friendly and rarely have to do much "troubleshooting" or issues. **What do you dislike about RingEX?** I find the tech support to me intermittently helpful. It either is amazing or absolutely frustrating. **What problems is RingEX solving and how is that benefiting you?** SMS reusable templates. We have many repeated text (studies, appts, etc) Bulk SMS exporting! I have been waiting for this as we didn't have a great way with our system to export these and for data retention very important! Translator (when implemented fully) This is amazing as we do have many studies in various countries and even within our own US based studies often Spanish, etc. We have people speaking the language but in the middle to connect people or if someone is gone, this is helpful. Smart Notes! This will save MUCH MUCH of the time! **Official Response from Madi Hayford:** > Thank you for your feedback on RingEX! The Review Team is glad you find our platform feature-rich, easy to use, and consistent. We take pride in continuously improving our services based on customer feedback and strive to minimize user downtime. It is excellent that RingEX is helping you solve various communication challenges, such as SMS templates, bulk SMS exporting, translator features, and smart notes. We strive to provide tools that make your workflow more efficient and effective! If you would like to share more about your experience, please email us at review@ringcentral.com. Thank you for being a loyal RingCentral customer! ### 40. Easiest VoIP system I have ever setup. **Rating:** 5.0/5.0 stars **Reviewed by:** Dustin R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about RingEX?** Customer service and ease of use with the system v **What do you dislike about RingEX?** Nothing I can think of except for certain customer support service hours. **What problems is RingEX solving and how is that benefiting you?** They have helped solved many years of troublesome VoIP systems. **Official Response from Madi Hayford:** > Thank you for your great review, Dustin! The Review Team is thrilled that RingEX stands out as the most straightforward VoIP system you’ve set up and that our customer service and user-friendly design have contributed to your positive experience. It is excellent that we’ve been able to resolve challenges you faced with previous systems—helping simplify your communication needs is what we aim for! If you want to share more, please email us at review@ringcentral.com. We are grateful for your trust in RingCentral and look forward to supporting your communication needs for years to come! ### 41. A Good Platform That Can Handle Complex Functions **Rating:** 4.5/5.0 stars **Reviewed by:** Jaime S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about RingEX?** The customer service is really good. I always receive a quick response. They will either walk you through how to set things up, or they will do it for you and tell you how they did it. I like that there are so many options of how you want to set up the calls. **What do you dislike about RingEX?** There is definitely a learning curve to setting everything up. There are so many features and functions that it can be complex when you want something set up in a very particular way. **What problems is RingEX solving and how is that benefiting you?** This was great during covid when we left the office setting and still needed to receive calls and messages. We kept this system in place even after we returned to the office because it actually works better this way and has made us more efficient. **Official Response from Madi Hayford:** > Hey Jamie, thank you for sharing your experience with RingCentral! The Review Team is happy you appreciate our Support Team's top-notch customer service and our platform's flexibility and customization abilities. We understand that setting up complex functions may have a learning curve, but we are here to assist you however we can. We are proud to have been able to support your business, especially during challenging times, and we are thrilled to hear that our system has improved your efficiency even after returning to the office! If you would like to share more about your experience, please email us at review@ringcentral.com. We appreciate you choosing RingEX for your communication needs! ### 42. Easy Transition **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about RingEX?** After being with a legacy phone service provider, the swtich to Ring Central was one of the easiest we've gone through. **What do you dislike about RingEX?** It was so easy, it felt almost too simple, like something was missing. However, all is working well. **What problems is RingEX solving and how is that benefiting you?** Ring Central has provided excellent service at a much lower cost than what we had in the past. The team at Ring Central also understood our needs and did not try to oversell things we did not need. **Official Response from Madi Hayford:** > The Review Team is proud to hear that your switch to RingCentral has proven seamless and beneficial! It is terrific that our product and service have lived up to and exceeded expectations. We would love to learn more about your excellent experience; if you are interested, please email review@ringcentral.com. Thank you for choosing RingCentral! ### 43. Good Features, Great Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Connie L. | Marketing director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about RingEX?** Customer Support Team is very knowledgeable and helpful. **What do you dislike about RingEX?** It's not a very easy to use platform. I find myself challenged with certain set ups. **What problems is RingEX solving and how is that benefiting you?** Tracking calls by user. **Official Response from Madi Hayford:** > Hey Connie, we appreciate your terrific review! The Review Team is proud that our Support Team provides aid that exceeds expectations whenever needed. We would love to hear more from you; please email us at review@ringcentral.com with more information so we can continue the conversation. Thank you for being a loyal RingCentral customer! ### 44. Great service of Ring Central **Rating:** 5.0/5.0 stars **Reviewed by:** Pawan K. | Sr. System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2024 **What do you like best about RingEX?** I love this application 1. Easy to handle calls flow. 2. We can customize all the settings. 3. Support is fabulous. 4. Easy to impliment in environment. **What do you dislike about RingEX?** This works only for US. This should be have feature to use in India also. **What problems is RingEX solving and how is that benefiting you?** Support is great. Last time we need to change the call flow to pick up the calls in different time schedule and in different counteries agents. They help me on this issue and fix it. **Official Response from Madi Hayford:** > Hey Pawan, thank you for your terrific feedback! It is great that you love using RingEX and find it easy to handle call flows, customize settings, and implement. The Review Team is glad that our Support Team provides the best assistance whenever you need it, especially with handling different time schedules across countries. Your input is valuable; if you are interested in sharing more, please email us at review@ringcentral.com. We appreciate you being a loyal RingCentral customer! ### 45. Ring is a fantastic platform to replace traditional phone systems **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about RingEX?** Easy to administrate, functionally similar to MS Teams. Removes redundant sytstems and incorporates them into one product. **What do you dislike about RingEX?** This system is 100% reliant on operational network connectivity. If your ISP goes down, so does your phone functionality. Its imperative that you have redundant ISP functionality for ciritcal team members or you could lose connectivity in Emergency/Crisis situations. **What problems is RingEX solving and how is that benefiting you?** It incorporates multiple platforms into one package. **Official Response from Madi Hayford:** > Thank you for taking the time to share your feedback about RingEX! The Review Team is glad you find our product a fantastic replacement for traditional phone systems and that its ease of administration and integration of multiple platforms into one package works well for you; we aim to simplify operations and reduce redundant systems for our users. We also appreciate your thoughtful observation about the reliance on network connectivity. If you want to share more and continue the conversation, please email us at review@ringcentral.com; we would love to continue the conversation together. Thank you for trusting RingEX as your communication platform and being a loyal RingCentral customer! ### 46. Easy to Use, No Compaints **Rating:** 4.0/5.0 stars **Reviewed by:** Meg C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about RingEX?** RingEX is easy to use, set up, integrate, implement, and understand. I get calls straight to my phone and have no problems receiving calls and texts. I use it often, and there are a lot of customization possibilities. **What do you dislike about RingEX?** Customer service is hard to get to at times. Also the SMS registration is a little confusing. **What problems is RingEX solving and how is that benefiting you?** Being able to receive calls to my business on my phone while being able to have a different phone number other than my personal cell. **Official Response from Madi Hayford:** > Hey Meg, thank you for your feedback and for highlighting the ease of use and customization options with RingEX! The Review Team is glad that receiving calls and texts directly on your phone has been beneficial for your business. We apologize for any difficulties you have experienced and we would love to help improve your experience however we can. If you would like to continue the conversation or share more about your experience, please email us at review@ringcentral.com. We appreciate you for choosing RingCentral! ### 47. RingEX has played a vital role in my Organization's business communication **Rating:** 5.0/5.0 stars **Reviewed by:** Tristen C. | IT Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about RingEX?** The ease of setup with RingEX has been one of my favorite features. We are able to get new Users up and running quickly and seamlessly. **What do you dislike about RingEX?** A minor complaint: availability of documentation of advanced features. **What problems is RingEX solving and how is that benefiting you?** The vast majority of our business communication is built on RingEX. RingEX has allowed us to set up our phones systems just the way we need them for smooth communication. **Official Response from Madi Hayford:** > Hi Tristen, thank you for your thoughtful review! The Review Team is pleased to hear RingEX plays such a vital role in your organization’s communication and that the ease of setup has been a standout feature for you. It is fantastic that RingEX allows you to configure your phone systems for smooth business communications. We appreciate your feedback about the availability of documentation, and we would love to continue the conversation and learn more from you; please email us at review@ringcentral.com. Thank you for choosing RingCentral! ### 48. Easy switch, everything taken care of. Great Support. **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel G. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about RingEX?** Useful support, asking relevent questions. **What do you dislike about RingEX?** Account reps don't understand putting an out of office reply on email. **What problems is RingEX solving and how is that benefiting you?** Phone, SMS, Voicemail, and call management. **Official Response from Madi Hayford:** > Hey Daniel, thank you for your feedback. The Review Team is thrilled the switch to RingCentral was smooth and that our Support Team was helpful, especially in asking the right questions to meet your needs! Providing reliable assistance is a top priority for us, and it is great to know it made such a significant impact on your experience. It is wonderful that RingEX simplifies your communication by integrating phone, SMS, voicemail, and call management. To share more about your experience, please email review@ringcentral.com. Thank you for choosing RingCentral! ### 49. Excellent soft phone provider **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2024 **What do you like best about RingEX?** We have been using RingCentral daily for about a year. The call quality is superb, and the platform is very easy to navigate and implement. Both the sales and technical support teams are friendly and patient. Additionally, the pricing is reasonable and offers great value. **What do you dislike about RingEX?** Ring centrla do not offer sms services in Australia however it was not essential for our business **What problems is RingEX solving and how is that benefiting you?** We are an outsourcing company which providing services from a different contry. RingCentral enables seamless communication from any device, anywhere, with cloud-based tools that support remote and hybrid work models **Official Response from Madi Hayford:** > Thank you for sharing your experience and highlighting the key aspects of RingCentral that have positively impacted your business! The Review Team is delighted to hear that our platform's call quality, ease of use, and value have been beneficial for your operations. It is especially great that our sales and technical support teams have been friendly and patient in assisting you. We appreciate your feedback and value insights like yours to guide future enhancements. It is terrific that RingCentral has been instrumental in supporting your outsourcing business by enabling seamless communication and flexibility for remote and hybrid work models. To share more or continue the conversation, please email us at review@ringcentral.com. Thank you for choosing RingCentral to empower your business! ### 50. Reliable & Generally Great for Inbounds **Rating:** 4.0/5.0 stars **Reviewed by:** Paul G. | Internal Sales Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about RingEX?** The inbound calls that come in are relevant over 90% of the time, making it simple to connect. They also do a great job funneling calls location to location **What do you dislike about RingEX?** It is not the easiest to dial on. We use it only to a limited extent. **What problems is RingEX solving and how is that benefiting you?** This is our reliable phone interface we count on everyday. ## RingEX Discussions - [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) - 1 comment, 1 upvote - [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) - 2 comments, 1 upvote - [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) - 1 comment, 1 upvote - [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) - 1 comment, 1 upvote - [Is there a free trial for RingCentral Office?](https://www.g2.com/discussions/4544-ringcentral-free-trial) - 1 comment, 1 upvote - [View RingEX pricing details and edition comparison](https://www.g2.com/products/ringex/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+00%3A46%3A09+-0500&secure%5Bsession_id%5D=5c1efee3-3626-4218-b2a1-823388e2ddd6&secure%5Btoken%5D=d39612cfb89e27060f1c675652954cf55332ca3fdde56e77958245954804a828&format=llm_user) ## RingEX Integrations - [Act!](https://www.g2.com/products/act/reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Beetexting](https://www.g2.com/products/beetexting/reviews) - [blueButler](https://www.g2.com/products/bluebutler/reviews) - [Box](https://www.g2.com/products/box/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Compass CRM](https://www.g2.com/products/compass-crm/reviews) - [Crelate](https://www.g2.com/products/crelate/reviews) - [DrChrono by EverHealth.](https://www.g2.com/products/drchrono-by-everhealth/reviews) - [Drive Uploader](https://www.g2.com/products/drive-uploader/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [eAgent](https://www.g2.com/products/eagent/reviews) - [Friday CRM](https://www.g2.com/products/friday-crm/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) - [LeadManager](https://www.g2.com/products/lead-manager-leadmanager/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft PowerPoint](https://www.g2.com/products/microsoft-powerpoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Redtail Technology](https://www.g2.com/products/redtail-technology/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Simple Poll](https://www.g2.com/products/simple-poll/reviews) - [Streamline](https://www.g2.com/products/streamline-pty-ltd-streamline/reviews) - [Streamline](https://www.g2.com/products/gmdh-streamline/reviews) - [StreamLine](https://www.g2.com/products/multitv-tech-solution-pvt-ltd-streamline/reviews) - [TOPdesk](https://www.g2.com/products/topdesk/reviews) - [WelcomeHome](https://www.g2.com/products/welcomehome/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## RingEX Features **Documents** - Document Signature - Storage **Host Tools** - Branding - Role-based Access - Recording **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Platform** - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Summarization **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts **Attendee Tools** - Registration - Attendee Live Chat - Polls and Surveys **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Extensions** - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Post-Event Tools** - Event Analytics - Attendee Reports **Performance** - Integrations - Compliance **Software Type** - Mobile - Browser Application - Desktop Application **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Summarization **Access** - Software Pairing - Browser Extension - Individual Download **Integrations** - Social Media Integration - Software Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Agentic AI - Webinar** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top RingEX Alternatives - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - 4.4/5.0 (1,810 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,467 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews)