--- title: RingEX Reviews meta_title: 'RingEX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1414 reviews by the users' company size, role or industry to find out how RingEX works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 1414 scale: '5' date_modified: '2026-07-18' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # RingEX Reviews **Vendor:** RingCentral **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,414 ## About RingEX WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful. ## RingEX Pros & Cons **What users like:** - Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates. (216 reviews) - Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction. (127 reviews) - Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use. (109 reviews) - Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration. (108 reviews) - Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences. (107 reviews) - Users commend the **user-friendly interface and robust features** of RingEX, enhancing communication and collaboration effortlessly. (100 reviews) - Intuitive (87 reviews) - Easy Communication (85 reviews) - Easy Setup (80 reviews) - Simple (71 reviews) **What users dislike:** - Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance. (55 reviews) - Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges. (49 reviews) - Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience. (49 reviews) - Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support. (47 reviews) - Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration. (47 reviews) - Users find the **overwhelming interface** and slow support responses of RingEX to be notable drawbacks in their experience. (38 reviews) - Users face **missing features** like fax visibility issues and customer service difficulties impacting overall usability. (37 reviews) - Learning Curve (36 reviews) - Difficult Navigation (32 reviews) - Difficult Configuration (31 reviews) ## RingEX Reviews ### 1. Amazing Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Joe C. | Director of Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about RingEX?** We have been using RingCentral for a few years now and enjoy it. The platform is stable and we can easily access our call logs and records as needed. The system is user friendly enough that it doesn't require us to contact support. Integration was fairly easy as far as these platforms go. We use this platform daily for our business operations and it's allowed us to provide a greater customer experience **What do you dislike about RingEX?** The marketing calls are a little frustrating but they're easily ignored. **What problems is RingEX solving and how is that benefiting you?** Now we have all of our team under the same umbrella. We can call and text, so my staff no longer has to use their personal cell phones. This cuts down immensely on the team being bothered after hours, and being able to record all incoming and outgoing calls allows us to protect our team if there's ever a discrepancy about what information we provided. Being able to text has also been a godsend, as we are able to communicate with our clients in the most modern methods available. It's such a fantastic platform! **Official Response from Madi Hayford:** > Joe, the Review Team values your insightful feedback. We are pleased that RingCentral MVP exceeds your expectations and has provided you with the right tools to accomplish your work effectively; our mission is to diminish barriers you may come across and to ensure that your experience is exceptional by empowering your business! If you want to share more about your experience, please email us at review@ringcentral.com. Thank you for being a loyal customer! ### 2. Excellent Text, Video, and Phone Features **Rating:** 5.0/5.0 stars **Reviewed by:** Amber F. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about RingEX?** The text, video feature and phone feature **What do you dislike about RingEX?** The AI receptionist is hard to use- it needs more work **What problems is RingEX solving and how is that benefiting you?** They are always rolling out new updates **Official Response from Madi Hayford:** > Amber, we are thrilled to hear that our core text, video, and phone features are serving you well. We also appreciate your honest feedback on the AI Receptionist. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Amber! ### 3. Good Usability but Room for UI Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** BP R. **Reviewed Date:** November 06, 2025 **What do you like best about RingEX?** I find RingEX to be quite easy to use, which is a significant advantage for me. This ease of use ensures that interacting with the tool does not require extensive training or a steep learning curve, making it accessible both to new users and to those like me who may not use it heavily but still need to navigate it efficiently for necessary tasks. Moreover, the initial setup of RingEX proved to be pretty straightforward, adding to the overall user-friendly experience. This simplicity in setup and operation is vital, as it minimizes the time spent on configuration and allows more focus on the core activities it supports or enhances. **What do you dislike about RingEX?** I find it difficult to navigate the admin UI, which seems a bit challenging to maneuver around. Additionally, getting a hold of customer service or tech support is problematic, causing delays in resolving issues. **What problems is RingEX solving and how is that benefiting you?** None **Official Response from Madi Hayford:** > Thank you for sharing your experience with RingEX. We are thrilled to hear that the platform is easy to use and that the straightforward setup makes it efficient and accessible for you and your team! To help us directly resolve any current issues and gather more details about your experience, please reference this review and email the Review Team at review@ringcentral.com to continue the conversation. We hope to help improve your experience in any way we can. Thank you again for your valuable feedback; we appreciate you for being a loyal RingCentral customer, and hope to hear more from you soon! ### 4. Streamlined Call Management with Impressive Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Brecken W. **Reviewed Date:** January 27, 2026 **What do you like best about RingEX?** I think RingEX is such an awesome platform! Everything works super smoothly, and it's super easy to set up. I use it to take all my receptionist calls, and it helps us with call analytics. The shared lines for departments are a big help too. I'm particularly fond of the APIs for custom workflows, which help us control how calls are handled via specific business logic. Overall, nothing works great! **What do you dislike about RingEX?** N/A **What problems is RingEX solving and how is that benefiting you?** I use RingEX to take receptionist calls with shared lines for departments and call analytics, which helps us manage calls better. The APIs let me control call handling using specific business logic. **Official Response from Madi Hayford:** > Hey Brecken, thank you for the glowing review! We are thrilled to hear that RingEX is helping you manage your receptionist duties so effectively. It’s particularly exciting to see a user leveraging our APIs for custom workflows, using specific business logic to control call handling is exactly how we envision the platform empowering modern businesses. We are glad to hear that shared lines and call analytics are providing the visibility and collaboration your departments need to stay productive. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Brecken! ### 5. Easy Call and Text Management Made Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Diane A. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2026 **What do you like best about RingEX?** Easty to transfer and answer calls, text and etc.. **What do you dislike about RingEX?** expensive and the number of texts is limited **What problems is RingEX solving and how is that benefiting you?** easier to seperate business and personal calls **Official Response from Madi Hayford:** > Hi Diane, thank you for your fantastic feedback! We appreciate you highlighting these aspects of your daily workflow, as your insights are valuable to us. It is wonderful to hear that RingEX is successfully helping you separate your business and personal calls, making it simpler to handle, transfer, and answer calls or text messages within a unified app ecosystem. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Diane! ### 6. Effortless Use Fuels Our Communication Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Jason N. **Reviewed Date:** October 23, 2025 **What do you like best about RingEX?** I have been using RingEX for seven years primarily for voice, SMS, and faxing, and I find it incredibly reliable for these functions. The video conferencing feature and AI assistant are functionalities that I also utilize and appreciate. Setup was not difficult, and although porting numbers took some time, the dedicated support and implementation team from RingCentral made the process much easier. RingEX has significantly solved the issue of unanswered calls by using queue groups that allow us to spread resources across departments effectively, improving coverage for incoming crisis calls. The call queue groups, auto receptionist routing, and AI assistant are standout features that I find most useful. The ease of use is a major reason I would purchase it again, and I find it integrates well with other tools, like Microsoft Teams. Overall, I would highly recommend RingEX for its reliability and comprehensive support. **What do you dislike about RingEX?** I dislike the limited availability of RingEX's beta program. I believe that given the size of our organization, we should have the opportunity to participate in the beta program. There's a need for the expansion of this program to include more users like us. **What problems is RingEX solving and how is that benefiting you?** I use RingEX to manage call queues, improving coverage for crisis calls and resolving unanswered call issues. The AI assistant and auto receptionist routing enhance our efficiency, spreading resources effectively across departments. **Official Response from Madi Hayford:** > Hey Jason, thank you for your incredible loyalty over the past seven years and for sharing this wonderful review! We are delighted that RingEX remains incredibly reliable for your voice, SMS, and faxing needs. It is fantastic that features like call queue groups, auto receptionist routing, and the AI assistant are so effective in helping your organization manage incoming crisis calls and spread resources efficiently. The Review Team would love the opportunity to learn more from you about your experience; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate your continued loyalty and high recommendation of RingCentral, Jason! ### 7. Exceptionally Simple Setup with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Seina F. **Reviewed Date:** October 23, 2025 **What do you like best about RingEX?** I have been using RingEX for a year at my law firm primarily for calls and chats. I love how simple and easy the setup process was, largely thanks to the superb customer service that guided me every step of the way. This transition from a previously terrible phone service to RingEX has been problem-free and wonderful. RingEX offers all the features I need, including IM, calling and voicemail, and AI summaries, which I find incredibly useful in my daily operations. The platform effectively fulfills all my communication needs without requiring any additional software. RingEX stands out for its reliability and effectiveness, making it a perfect fit for my business. Its performance is commendable, and having such a seamless experience is why I would never consider leaving RingEX, unlike my previous vendor, 8x8. My satisfaction with RingEX is so high that I would rate my likelihood of recommending it to others a full 10 out of 10. There is nothing I would change about it, illustrating its robust capability in meeting our business requirements entirely. **What do you dislike about RingEX?** nothing **What problems is RingEX solving and how is that benefiting you?** I find RingEX resolves our previous phone service issues, offering wonderful, problem-free calling and chat solutions for our law firm. **Official Response from Madi Hayford:** > Hey Seina, we appreciate your exceptional review. Thank you for taking the time to share your experience with RingEX! It is fantastic to hear that the simple setup, superb customer service, and platform reliability have made your transition from your previous vendor a problem-free and wonderful success for your law firm. We are especially pleased that features like AI summaries and the all-in-one calling and chat solution are proving to be so incredibly useful in your daily operations. The Review Team would love to continue the conversation together so we can learn more from you about your experience; please reference this review and email us directly at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Your high recommendation and kind words about our commitment to service mean the world to our team. Thank you for being a loyal RingCentral customer, Seina! ### 8. Crystal-Clear Calls and Highly Customizable User Profiles **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about RingEX?** The call volume is incredibly clear, and I really appreciate the highly customizable user profiles along with the robust admin portal. **What do you dislike about RingEX?** Several features were added to our account that the onboarding team never actually set up, and it was incredibly difficult to have them removed afterward. **What problems is RingEX solving and how is that benefiting you?** It’s a flexible platform that lets our four-office company communicate easily and efficiently, all at a price point that feels appropriate for what we need. **Official Response from Madi Hayford:** > We appreciate your review! Maintaining a four-office operation requires exactly what you have highlighted: crystal-clear audio to ensure no detail is lost between locations and a robust admin portal to keep those offices synced. It is great to hear that the price point for RingEX feels right for your scale. The Review Team would love the opportunity to learn more about your experience with our products and services and help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral! ### 9. Versatile Options: Softphone, Desktop App, and Phone **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about RingEX?** I like the list of options, softphone, desktop app and phone for our usrs **What do you dislike about RingEX?** The unability to correctly use the Anaytics **What problems is RingEX solving and how is that benefiting you?** The mulitple UI experience **Official Response from Madi Hayford:** > We appreciate your awesome review and feedback! We are pleased to hear that RingEX’s multi-UI flexibility, giving your users seamless options across softphones, our desktop application, and hardware desk phones, is benefiting your team's workflow. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us at review@ringcentral.com to continue the conversation. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral! ### 10. Easy Platform with Great Tech Support—Highly Recommend RC **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about RingEX?** Easy Platform - Been using RC for over 10 years. Great tech support. **What do you dislike about RingEX?** Nothing - love the product. Highly recommend RC to anyone. Great SAAS application. **What problems is RingEX solving and how is that benefiting you?** Easy to manage and very familiar with the product. Been using it over 10 years. Easy platform with Great technical support. Pricing is reasonable as well. **Official Response from Madi Hayford:** > Thank you for your incredible review; it is an honor to be your communication partner for over a decade! There have been significant changes in the tech landscape since you first signed up, and we are proud that RingEX has remained a go-to for your business throughout that time. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com so we can continue the conversation together. We look forward to supporting your business for the next decade. Thank you for being a loyal RingCentral customer! ### 11. Feature-Rich, but Navigation and Support Feel Hard to Access **Rating:** 2.5/5.0 stars **Reviewed by:** Rohit J. | Client Care Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about RingEX?** The myriad of features you are able to access. **What do you dislike about RingEX?** Things seem to be buried. I find myself having to call often for resources, and it appears the service rep is also looking up the answers from the support.ringcentral.com website, so it feels counter-productive to reach out to them. **What problems is RingEX solving and how is that benefiting you?** Routing Calls. The metrics are helpful to find pain points and be able to implement change as necessary. **Official Response from Madi Hayford:** > Thank you for your feedback, Rohit. We are pleased to hear that our routing features and metrics are helping you identify and solve pain points within your business. However, we apologize that our vast feature set has led to a buried feeling. The Review Team would love the opportunity to learn more from you about your experience with our products and service, so we can help improve your experience however we can. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. ### 12. RING CENTRAL REVIEW **Rating:** 5.0/5.0 stars **Reviewed by:** John Dave P. | Utilization Review Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about RingEX?** What I like best about RingEX is its all-in-one unified communication system. It allows me to make and receive calls, send messages, hold video meetings, and manage voicemails all in one platform. The interface is user-friendly and works seamlessly across desktop and mobile devices. The call quality is consistently clear, and the integrations with tools like Microsoft Teams and Google Workspace save a lot of time. It’s especially helpful for remote teams, making collaboration smooth and efficient no matter where you are. **What do you dislike about RingEX?** One thing I dislike about RingEX is that the mobile app can sometimes be laggy or slow to sync with recent activity, especially when switching between devices. There are occasional glitches with call forwarding or voicemail notifications not appearing right away. While the platform is feature-rich, the number of settings and options can feel overwhelming at first, especially for new users. Some advanced features also require a bit of a learning curve or technical support to configure properly. **What problems is RingEX solving and how is that benefiting you?** RingEX has solved the challenge of fragmented communication in our team. Before, we had to juggle between multiple apps for calls, messaging, and meetings. With RingEX, everything is centralized—voice, video, SMS, and team messaging—making it easier to stay connected and organized. It also helps manage remote work efficiently, allowing seamless communication across different locations and time zones. The ability to access the platform on both mobile and desktop ensures I never miss important updates or calls, which has improved our responsiveness and overall productivity. **Official Response from Madi Hayford:** > Thank you so much for your thoughtful and detailed review, John! We are glad that RingEX helps streamline your team's communication and improves collaboration across locations. It is great to know that the unified platform, clear call quality, and integrations with tools like Microsoft Teams and Google Workspace are making a positive impact on your workflow. We also appreciate your honest feedback about the mobile app and the learning curve for newer users; your input helps us continue refining the experience! If you ever run into ongoing sync or notification issues, our Support Team would be happy to assist; we also invite you to explore our Webinars and Community Hub for tips and feature guidance. For your convenience, we have linked our RingCentral Community below. If you are interested in continuing the conversation and sharing more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com. Thanks again for choosing RingCentral and for taking the time to share your experience! ### 13. Reliable and Intuitive Communication Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Chandan S. | Team Leader - Customer Support Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about RingEX?** What I like best about RingEX is its reliability and ease of use. The interface is intuitive, and it provides seamless communication across calling, messaging, and video, which really improves productivity and collaboration. **What do you dislike about RingEX?** When I’m on an active call, another incoming call pops up on the screen, which seems to be a bug and becomes distracting. **What problems is RingEX solving and how is that benefiting you?** For customer-facing teams, RingEX enables smoother communication and faster issue resolution. The ability to manage calls and messages from a single interface helps improve service quality and consistency. **Official Response from Madi Hayford:** > Hey Chandan, thank you for your fantastic feedback and review! We are pleased to hear that our platform provides your team with a reliable and intuitive communication experience. We would love to learn more about your experience. To continue the conversation, please reference this review and email the Review Team at review@ringcentral.com. We appreciate you for being a loyal RingCentral customer! ### 14. Efficient Phone Tree Solution with Top-Notch Support **Rating:** 3.5/5.0 stars **Reviewed by:** David G. | Director of Clinical Services **Reviewed Date:** November 22, 2025 **What do you like best about RingEX?** I really appreciate the ease of use that RingEX offers, especially in handling administrative functions. This simplicity makes navigating the platform straightforward and efficient for my everyday work tasks. Additionally, I am impressed by the customer service provided by RingEX. Their support was very helpful when I needed to set up multiple users, demonstrating responsiveness and competence. Overall, these features contribute significantly to streamlining the operations in our clinical services department, particularly through the phone tree system, which allows us to handle calls efficiently by offering multiple options under a single number. **What do you dislike about RingEX?** Nothing **What problems is RingEX solving and how is that benefiting you?** I find RingEX simplifies call management by allowing one number to provide multiple options, aiding the Clinical Services Department. It offers ease of use for administrative tasks and robust customer service, enhancing my overall work efficiency. **Official Response from Madi Hayford:** > Hey David, thank you for your stellar review! The Review Team enjoys hearing how RingEX improves your experiences, particularly with its ease of use for administrative functions and the efficiency it brings to your Clinical Services Department through the phone tree system. We are especially pleased to hear about the helpful and responsive support you received when setting up multiple users. Ultimately, we want to provide you with a product and a service that supports our customers in diminishing barriers faced and ensures an exceptional experience by empowering your business! If you would like to elaborate and tell us more about how RingEX impacts your company, please reference this review and email us directly at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, David! ### 15. Seamless Team Communication Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about RingEX?** The ability to communicate with my team seamlessly. **What do you dislike about RingEX?** Sometimes the call quality is poor depending on my location. **What problems is RingEX solving and how is that benefiting you?** Communicating with my team seamlessly. **Official Response from Madi Hayford:** > Thank you for your great review! The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you for choosing RingCentral! ### 16. Easy Call Queue Management, But Admin Panel Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Jacob W. | Assistant General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about RingEX?** Managing call queues is simple to toggle. Adding and managing extensions is straightforward. Call quality is good and we can manage a large volume of calls across a larger business without challenge. **What do you dislike about RingEX?** Online menus in the admin panel can be challenging to navigate without experience. The knowledge base and youtube videos help, but anything complex requires a call into tech support. **What problems is RingEX solving and how is that benefiting you?** Call handling for the company. EG: Routing incoming calls to various extensions and call queues, including management of after-hours forwarding and voicemail. **Official Response from Madi Hayford:** > Hey Jacob, thank you for your terrific feedback! We are glad to hear that you find managing call queues and extensions to be simple and straightforward, and that the call quality is good, allowing you to manage a large volume of calls without challenge. We are focused on providing a product and a service that supports our customers in diminishing barriers faced and to ensure an exceptional experience by empowering your business. We understand your concern that the online menus in the admin panel can be challenging to navigate without experience. We are sorry to hear that complex issues can require a call to tech support, even when using online resources; however, we are glad to hear that our Support Team is helpful and available whenever you need further assistance. We also encourage you to explore our Community, where you can find additional information and resources; for your convenience, we have included a link below. If you are interested in discussing your experience in more detail, please reference this review and email the Review Team directly at review@ringcentral.com. We would love the opportunity to learn more from you and help improve your experience however we can. We appreciate you for being a loyal RingCentral customer, Jacob! ### 17. Great software **Rating:** 5.0/5.0 stars **Reviewed by:** Elisa L. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about RingEX?** RingEX is easy to use and makes communication between my staff and patients simple. The messaging, video calling, phone, texting, and fax is all encrypted and very efficient. We use all of the functions daily and it keeps our organization running smoothly. The customer service is excellent as well! **What do you dislike about RingEX?** There's nothing I dislike about RingEX. The only thing that is "not helpful" is the AI note taking. I just don't use it or need it so I turned it off. **What problems is RingEX solving and how is that benefiting you?** It's the only way we can communicate with our patients because it allows us to do so with HIPAA compliancy. It also solves the in-office communication between staff members, whether it's messaging, phone calls, or video calls. It allows our organization to continue to do what we do. **Official Response from Madi Hayford:** > Hey Elisa, thank you for sharing such thoughtful feedback about your experience with RingEX! We are pleased to hear that the platform helps your team stay connected with both patients and staff, while supporting HIPAA-compliant communication. It is great to know you find value across messaging, video, phone, fax, and texting every day. We also appreciate your note about the AI note-taking feature; it is always helpful to hear how customers tailor the platform to fit their needs! If you are interested in sharing more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com so we can continue the conversation. We also encourage you to explore and engage with our RingCentral Community; for your convenience, we have included a link below. Thank you for trusting RingCentral to support the important work you do, Elisa! ### 18. Easy to Use with Responsive Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about RingEX?** Ease of Use and access to customer support **What do you dislike about RingEX?** in the live reports to have a featyre when user place themselves on DND to mark DND and start timing them and disply time length user has been on DND **What problems is RingEX solving and how is that benefiting you?** We have been using Ring for the last 6 yearsa and will continue to use it for its ease use **Official Response from Madi Hayford:** > We appreciate you taking the time to share your feedback! We are thrilled that your organization has trusted RingCentral for the past six years, and that our ongoing ease of use and responsive customer support continue to make us a reliable partner for you and your team. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, suggest ideas, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a longtime loyal RingCentral customer! ### 19. Great Price, Easy to Use, and a Super Helpful Chat Feature **Rating:** 4.5/5.0 stars **Reviewed by:** Trish F. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about RingEX?** The price is great and ease of use is perfect for us. Customer service is pretty good, but the chat feature is super helpful **What do you dislike about RingEX?** It is hard to get a live customer service person when needed **What problems is RingEX solving and how is that benefiting you?** It has simplified our phone fax and video all in one. It has a user friendly app. **Official Response from Madi Hayford:** > Thank you for your fantastic review, Trish! We are glad to hear that RingEX successfully simplified your communications by bringing your phone, fax, and video all into one user-friendly app. It is also fantastic to know that our Chat Support has been a helpful resource for you. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral, Trish! ### 20. Effortless Setup and Superior Features—A Major Upgrade from Traditional Phone Systems **Rating:** 4.5/5.0 stars **Reviewed by:** Jon M. | Director of Client Care, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about RingEX?** Setup was easy, and training was a breeze. As we've added new employees, it is easier to add them than our old, traditional phone system. We're also able to improve our customer support through the use of a calling queue, something our previous system was going to charge more for, with less features. **What do you dislike about RingEX?** So far we have not found an issue, especially when compared to our old phone system. **What problems is RingEX solving and how is that benefiting you?** We were unable to answer a lot of the calls to our customer support through our older, traditional phone system. RingCentral has made this easy to use, and change as needed. **Official Response from Madi Hayford:** > Hey Jon, thank you for this outstanding review! We are thrilled to hear that RingEX is a major upgrade for your business communication. It is fantastic to know that the effortless setup, easy training, and simple onboarding of new employees have made your transition so smooth. We are especially proud that the calling queue features have helped you significantly improve your customer support and eliminate missed calls. The Review Team would love to learn more from you about your experience with us; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Jon! ### 21. Confusing Service and Poor Support Hinder Usability **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about RingEX?** Sometimes they send faxes, and that's helpful. **What do you dislike about RingEX?** {"I've never been onboarded, and I've been a member of RingCentral for about three years.","The Filipino call representatives speak English, but not well enough for business purposes.","I give the offshore call representatives a zero or a negative score because they waste so much time.","Your promotional literature is so poor that I don't even know what the service is.","The dashboard seems overly complicated.","It would be helpful to have a search bar in a very obvious place where you can type in what you'd like to search for.","I'm not able to use the SMS feature, which is terrible. You've got to allow us to send a few SMSes without going through a giant PCR process.","We're considering canceling the service because the offshore call representatives are so terrible in their ability to communicate business-wise in English."} **What problems is RingEX solving and how is that benefiting you?** Sometimes they send faxes, which is helpful, but the dashboard seems overly complicated. **Official Response from Madi Hayford:** > The Review Team is sorry to hear about your overall experience and the challenges you have faced with usability, support, and the complexity of the service. We appreciate you for providing us with your valued feedback. Regarding the SMS feature and the need to follow The Campaign Registry (TCR) process, we understand your frustration. This registration is a mobile carrier requirement for all business SMS users to ensure compliance with industry regulations. We would love the opportunity to continue the conversation so we can help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com with more details. We hope to hear more from you soon! ### 22. Intuitive and Reliable Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa D. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about RingEX?** RingEX is an intuitive system, and I really love the mobile app. **What do you dislike about RingEX?** The system relies heavily on Wi-fi, so there are times that technical difficulties arise. **What problems is RingEX solving and how is that benefiting you?** Video, messaging, fax, and calls are all wrapped into one **Official Response from Madi Hayford:** > Thank you for your great feedback and rating! We are thrilled to hear that you find RingEX intuitive and that you are loving the mobile app. The Review Team would love the opportunity to learn more about your experience with our products and services, as well as provide resources that could help further improve your experience. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Lisa! ### 23. Everything that you need in one platform **Rating:** 4.0/5.0 stars **Reviewed by:** Todd S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about RingEX?** We still use fax because our line of business, and having the fax feature is nice **What do you dislike about RingEX?** Not everyone can see the faxes. It is only to one user and that is it. **What problems is RingEX solving and how is that benefiting you?** We have multiple offices, and it let us know who is on the phone or away from their desk **Official Response from Madi Hayford:** > Thank you for sharing your experience, Todd! The Review Team is glad RingEX supports your business needs, especially with features like fax and presence indicators across multiple offices. If you are open to it, please reference this review and email us directly at review@ringcentral.com so we can continue the conversation and learn how we can help further improve your experience. We appreciate you for being a loyal RingCentral customer, Todd! ### 24. Exceptionally User-Friendly and Effortlessly Scalable **Rating:** 5.0/5.0 stars **Reviewed by:** Julia B. | Customer Service Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2025 **What do you like best about RingEX?** It is SO user-friendly and SO easy to scale **What do you dislike about RingEX?** I honestly have not found a feature that I do not like or that causes bugs yet! **What problems is RingEX solving and how is that benefiting you?** Having a very reliable & fairly-priced VOIP system that WE can actually access and customize to our needs, rather than having to hire 3rd party technicians or go to the vendor every time we need something (and potentially/usually being told "no, we can't do that for you" even if we have done our research and KNOW that they technically can). **Official Response from Madi Hayford:** > Thank you for sharing such a thoughtful review, Julia! The Review Team is pleased to know that RingEX is user-friendly, scalable, and customizable for your team. It is great to hear the system supports your needs without requiring outside help. We appreciate you taking the time to share your experience and look forward to continuing to support your success. If you are interested in sharing more about your experience, please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. ### 25. My experience with ring has expanded the possible contact with my customers and prospects. **Rating:** 4.5/5.0 stars **Reviewed by:** Emma S. | Licensed Insurance Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about RingEX?** I like the most about ring the ability to call from different numbers in order to reach more clients and to receive direct calls in a simple and organized manner. It is super easy to include in my daily outbound calling schedule and it greatly increases contact. It has quickly become a necessary part of daily operation here in the office. Whether a customer is trying to reach sales or customer service, or a specific team member, Ring has made it an easy process. **What do you dislike about RingEX?** Something I don't like about ring is that when I decline to answer a call it will stop for a few seconds, but continue to ring until the caller hangs up. **What problems is RingEX solving and how is that benefiting you?** Ring solves the problem of calling customers from unknown numbers. It is easier to get in contact with cutomers who have their phone on do not disturb and for customers whose phones are sensitive to out of area numbers. My contact with daily customers and leads has doubled since implementing Ring into my daily schedule. **Official Response from Madi Hayford:** > Hey Emma, thank you for your thoughtful feedback! We are pleased to hear how RingEX helps streamline your outreach and improve customer and prospect engagement, especially with outbound calling and team connectivity. We also appreciate you pointing out the experience around declined calls. Your insight helps us identify opportunities for improvement. The Review Team would love to hear more from you; to share more about your experience, please reference this review and email us directly at review@ringcentral.com. We are proud to be a part of your daily operations and look forward to supporting and empowering your continued success! ### 26. Efficient and Feature-Rich—Makes Daily Operations Easier **Rating:** 5.0/5.0 stars **Reviewed by:** kasandra v. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about RingEX?** It's very efficient, has awesome features that make our day-to-day operations easier. **What do you dislike about RingEX?** I wish it could connect to our AMS system (Applied EPIC), which would make things even better. **What problems is RingEX solving and how is that benefiting you?** Efficiency, Note-taking, and communication **Official Response from Madi Hayford:** > Thank you for your feedback, Kasandra! We are thrilled to hear that RingEX is helping make your day-to-day operations more efficient, especially with our note-taking and communication features. We know that in the insurance industry, saving even a few minutes on administrative tasks can make a huge difference in your ability to serve clients. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. ### 27. Exceptional Support and User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Rich W. | Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2025 **What do you like best about RingEX?** Admin portal is well designed, online support is more complete and accurate than most, phone support is excellent. Our users seem to be able to use the mobile app with little or no assistance. **What do you dislike about RingEX?** For someone like me with little or no experience in telephony it can be quite confusing. Terminology in unfamiliar. **What problems is RingEX solving and how is that benefiting you?** Communication between our 40 franchises and between them and their various customers. **Official Response from Madi Hayford:** > Hey Rich, it is wonderful to hear that your transition to RingEX has been so smooth, especially across 40 franchises! We are glad that your team has found the mobile app easy to use and that our support team has been there to help whenever needed. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral, Rich! ### 28. RingEX: The Core Cloud Communications Platform We Love for Our Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Borg I. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about RingEX?** As an MSP and RingCentral reseller, we use RingEX as the core cloud communications platform we deliver and support for our customers **What do you dislike about RingEX?** Licensing can be confusing for customers and there is some administrative complexity for certain setups. **What problems is RingEX solving and how is that benefiting you?** RingCentral solves the problem of outdated and unreliable business communications by replacing legacy phone systems and disconnected tools with a cloud‑based communication platform. **Official Response from Madi Hayford:** > Hi Borg, we appreciate you sharing your valued feedback! We are pleased to hear that RingEX serves as the core cloud communications platform you trust to deliver to your customers, effectively replacing legacy systems with a reliable cloud-based solution. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Borg! ### 29. Systems Manager **Rating:** 5.0/5.0 stars **Reviewed by:** SJ B. | Systems Manager Director of Information Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about RingEX?** We love the seamless setup and portability of the product. With the world always on the go, we love the fact that we always can be connected to our telecommunication systems when we have to! **What do you dislike about RingEX?** We would love the call recordings to be centrally located without a 3rd party. **What problems is RingEX solving and how is that benefiting you?** There are no issues at this time that are applicable. **Official Response from Madi Hayford:** > It is great to hear that RingEX is providing the seamless portability your on-the-go team requires! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer! ### 30. Reliable Service with Fast, Accessible Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about RingEX?** The reliability of the it and I am able to get to Customer Support quickly. **What do you dislike about RingEX?** Notinng I can think of, I've been with Ring Central for many years. **What problems is RingEX solving and how is that benefiting you?** RingEx keeps me in the know about limits I may be reaching and offers me the opportunity to get more. **Official Response from Madi Hayford:** > Thank you for being a loyal RingCentral customer for so many years! We are thrilled to hear that RingEX provides you with highly reliable service and that our Support Team is always fast and accessible when you need assistance. We are glad that our proactive account tracking keeps you clearly informed about usage limits and provides seamless opportunities to add capacity as your business grows. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We look forward to continuing to empower you and your business for many years to come! ### 31. Find another phone solution. **Rating:** 0.0/5.0 stars **Reviewed by:** Paul S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2026 **What do you like best about RingEX?** Nothing. The billing and plans are inconsistent, the contracts fraudulent. **What do you dislike about RingEX?** Ring Central refuses to let us speak to anyone based in the US. **What problems is RingEX solving and how is that benefiting you?** It causes problems and costs a lot of money. We cannot use attachments when using RC through our integrated software provider. Very antiquated system. **Official Response from Madi Hayford:** > We apologize for the frustration you have experienced, Paul. The Review Team would love the opportunity to continue the conversation so we can help improve your experience in any way we can. Please reference this review and email us with more information directly at review@ringcentral.com. We hope to hear more from you soon! ### 32. Reliable Service and Outstanding Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jae Yeon L. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about RingEX?** Reliable service with great customer service. **What do you dislike about RingEX?** Pricing. I think pricing is little high compared to other service provider **What problems is RingEX solving and how is that benefiting you?** First, it solves the issue of app overload. Instead of juggling separate apps for calls, messages, and video meetings, RingEX consolidates everything into one interface. This streamlines my workflow and allows me to collaborate without constant context switching. Second, it solves the inefficiency of manual note-taking. With RingSense AI, the platform automatically generates summaries and action items from my calls. This benefits me directly by allowing me to focus 100% on the conversation, knowing that the key details are being captured accurately. Ultimately, it saves me time on administrative tasks and lets me focus on high-value work. **Official Response from Madi Hayford:** > Hey Jae, thank you for your valuable feedback! We are thrilled to hear that you find RingEX a reliable service with great customer support. It is wonderful that RingEX is solving key problems by consolidating your apps and that RingSense AI saves you significant time by automatically generating summaries and action items! We understand your concern regarding pricing compared to other providers, and we would be happy to help ensure you are maximizing the value of all included features. To continue the conversation, or to share more details about your experience, please reference this review and email the Review Team directly at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Jae! ### 33. Great Phone System Solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Wynter P. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about RingEX?** No hardware needed, great customer support, and easy to navigate. The implementation process was a breeze. The team got us up and running quickly, and porting over all our existing numbers was very easy and quick with very little to no interruption to the workday. With 1 phone system for the whole team, whether they work remotely at home, out in the field, or here in the office, transferring calls is as easy as typing a few keystrokes, and it's off. **What do you dislike about RingEX?** Sometimes there are too many options to fulfill a need, and I lose track of where I can make adjustments. **What problems is RingEX solving and how is that benefiting you?** Connects all users in one integrated phone system and makes it easy to record and track calls through the Admin dashboard. **Official Response from Madi Hayford:** > Hey Wynter, thank you for your amazing review and for highlighting your experience with RingEX! The Review Team is thrilled that the implementation process was seamless and that our system supports your team in the office, remote, and out in the field. It is excellent that features like easy number porting and call transferring add such value to your daily operations. We also appreciate your feedback about the platform’s depth. With so many features designed to support flexibility and scale, we understand that navigating can sometimes feel like a lot. If you need guidance or would like to share more about your experience, please email us at review@ringcentral.com. Thanks again for choosing RingCentral and for being part of our community! ### 34. User-Friendly UI and Great Support, Minor Annoyances **Rating:** 4.5/5.0 stars **Reviewed by:** Sanath S. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about RingEX?** UI is very good, user friendly. Easily manageable. Support team is good as well. **What do you dislike about RingEX?** The size of dail pad. Why it needs to be this big? It becomes a bit difficult to navigate on your website. **What problems is RingEX solving and how is that benefiting you?** Having fax, call, and video features all integrated in one platform is very convenient. **Official Response from Madi Hayford:** > Hey Sanath, thank you for taking the time to leave a review and share your experience with RingEX. We sincerely appreciate your positive feedback regarding our user-friendly UI and the quality of our Support team. It is our goal to make unified communications easy and effective, so it is great to hear that the all-in-one platform for fax, call, and video is proving to be convenient and manageable for your needs! The Review Team would love to continue the conversation; please reference this review and email us directly at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, submit ideas, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Sanath! ### 35. Effortless Setup and Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Kyle B. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about RingEX?** Setting up and using it is straightforward, and I have never experienced any issues with dropped calls. If a problem does arise, their support team is excellent to work with and always resolves issues quickly and efficiently. **What do you dislike about RingEX?** We have been using the product for some time now and have not encountered any problems or found anything we dislike about it. **What problems is RingEX solving and how is that benefiting you?** The SMS feature makes it easy for us to quickly connect with a large number of customers. **Official Response from Madi Hayford:** > Thank you for this wonderful review! We are thrilled to hear that RingEX's setup and use are straightforward and that you have never experienced dropped calls. It is fantastic that our Support Team resolves any issues quickly and efficiently, and that the SMS feature makes it easy for you to connect with your customers. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Kyle! ### 36. New Implementation **Rating:** 4.5/5.0 stars **Reviewed by:** Stuart H. | IT Support, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about RingEX?** The implementation team did a great job of helping us switch from our old on premises PBX. We're really excited about the opportunities that RingCentral opens us up to. They have been quick to respond to any tickets we submit. Our employees learned the system quickly and use it consistently throughout the day. **What do you dislike about RingEX?** The ONLY bad thing I can say is that RingCentral needs to expand their training department. The backlog for booking live training sessions is a month and a half out. Other than that, there hasn't been any major issues. The few things that we've come across we have submitted to the ideas for improvement section of their site. **What problems is RingEX solving and how is that benefiting you?** The main reason we switched was to keep our phone system up through all of our sites, even during emergencies. Hurricane Helene took down our main site, so phones went down company wide because of our old PBX. **Official Response from Madi Hayford:** > Stuart, thank you for your thoughtful and detailed review! We are pleased to hear that your implementation went smoothly and that your team has adapted quickly to RingEX. Knowing our Support Team and platform reliability help you stay connected across all your sites is fantastic! We also appreciate your feedback on training availability; your input helps guide improvements. If you are interested in continuing the conversation and sharing more about your experience, please email the Review Team directly at review@ringcentral.com. We would love to hear more from you about your experience with our products and service! We appreciate you for choosing RingCentral, Stuart! ### 37. Convenient and Easy-to-Use Solution for On-the-Go Business **Rating:** 5.0/5.0 stars **Reviewed by:** Denise L. **Reviewed Date:** November 21, 2025 **What do you like best about RingEX?** I appreciate the convenience of RingEX, as it enables me to have it with me at all times, regardless of whether I’m using a table phone or a desktop phone. This flexibility allows me to take it anywhere I go, making it integral to my daily routine and business operations. Additionally, the initial setup of RingEX was very easy, allowing me to get started without any hassle, which was a significant plus for me. **What do you dislike about RingEX?** I do get multiple boxes on my desktop, and I don't know how to make them close. **What problems is RingEX solving and how is that benefiting you?** I use RingEX all day on the go, eliminating the need for a desk phone and providing ease and convenience in communication. **Official Response from Madi Hayford:** > Hey Denise, thank you for your feedback! The Review Team enjoys hearing how RingEX provides you with convenience and flexibility, eliminating the need for a desk phone and making communication integral to your daily operations. We are glad the setup process was very easy. We understand that you are running into an issue with multiple boxes appearing on your desktop. We would like to better understand this so we can assist you with the proper resolution. Please reference this review and email us at review@ringcentral.com with more information so we can continue the conversation and learn more about your experience. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Denise! ### 38. Efficient Call Handling with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Management A. **Reviewed Date:** December 16, 2025 **What do you like best about RingEX?** I like the efficiency and the reporting tabs in RingEX, as they make it easy to see when our phone lines are busiest and who was working during those times. The initial setup was easy, which I appreciate. **What do you dislike about RingEX?** I'm not able to answer calls coming in without disconnecting the current call. If I could answer an incoming call and put it on hold without leaving the current call, that would change the game. **What problems is RingEX solving and how is that benefiting you?** RingEX helps manage incoming problems and booking solutions efficiently, and the reporting tabs let us see when our phone lines are busiest and who was working then. **Official Response from Madi Hayford:** > The Review Team appreciates your fantastic feedback! We are happy to hear that our reporting tabs and easy setup have provided you with the efficiency and insight needed to manage your phone lines effectively. For your convenience, we have included a link below that explains how to handle multiple calls; we hope this helps! The Review Team would love the opportunity to learn more about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for being a loyal RingCentral customer! ### 39. Seamless VoIP for Healthcare with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Juan M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about RingEX?** I really like RingEX's availability on different devices and the seamless user experience it offers across them. I also appreciate the great support from the tech reps and the service provided by the account manager. The initial setup was easy and quick. **What do you dislike about RingEX?** sometimes if the internet is not good, the access to RingEX functions is limited **What problems is RingEX solving and how is that benefiting you?** RingEX solves communication issues with clients and team members. **Official Response from Madi Hayford:** > Thank you for your fantastic review, Juan! We are pleased to hear that RingEX is providing the seamless, multi-device experience your healthcare practice needs. It is rewarding to know that our Account Management and Support teams have been there to ensure your setup was quick and easy; we understand that in healthcare, every second of uptime counts. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. ### 40. RingEX: Easy to Use, Navigate, and Configure for a Small School **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph W. | Technology Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about RingEX?** RingEX is very easy to use, navigate, and configure for our use case as a small school. **What do you dislike about RingEX?** I do not have any complaints about the platform. **What problems is RingEX solving and how is that benefiting you?** RingEX allows our school to easily answer and route calls within a building with eight staff members. **Official Response from Madi Hayford:** > Hi Joseph, thank you for the wonderful review! We are proud to support your school and your team of eight. It is great to hear that RingEX makes it easy to route calls and keep your staff connected within the building. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCental customer, Joseph! ### 41. Easy to Use for Admins **Rating:** 5.0/5.0 stars **Reviewed by:** Pranjal S. | Senior Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about RingEX?** Ease of Use from Administrator perspective **What do you dislike about RingEX?** Not as such, but portal needs to more User Friendly **What problems is RingEX solving and how is that benefiting you?** We newly subscribed to Ring Services for PBX solution as we migrated from on prem PBX solution **Official Response from Madi Hayford:** > Hey Pranjal, we are proud to be your partner as you migrate from your on-premises PBX to our cloud solution. We know that transition is a big step for any IT team, so we are thrilled to hear that the ease of use for your administrators has been a highlight! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral, Pranjal! ### 42. Empowered Communication with Customizable Dashboards **Rating:** 5.0/5.0 stars **Reviewed by:** Hayes J. **Reviewed Date:** December 16, 2025 **What do you like best about RingEX?** I love the ability to create dashboards that allow us to keep up with our different call queues. Building call queues is a game changer because it allows us to create exactly what we need anytime. The implementation was great, and everyone was responsive and helped with all of our needs. **What do you dislike about RingEX?** I wish there was more space in each call queue for more members. Allow more associates to be added to each queue. **What problems is RingEX solving and how is that benefiting you?** I use RingEX to customize and pull important data, create dashboards for call queues, and build call queues tailored to our needs. **Official Response from Madi Hayford:** > Hey Hayes, thank you for providing us with your valued feedback! We are delighted to hear that building customizable dashboards and call queues has been a game changer for your team and that our implementation process was responsive to your needs. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Hayes! ### 43. User-Friendly with Great Voicemail Features, But Holiday Updates Are Tedious **Rating:** 4.5/5.0 stars **Reviewed by:** Susan W. | Front office supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about RingEX?** easy to use system with our staff - love the feature being able to have voicemails sent to email formate **What do you dislike about RingEX?** the hardest part about the system is when I have to change the voicemail messages for holiday times . there are so many steps involved Also I still have figured out how to change the on hold music when transferring to specific extenstions **What problems is RingEX solving and how is that benefiting you?** Recently I called that no all our voice mail messages are being transcribed into email format . Unsure why this is happening **Official Response from Madi Hayford:** > Thank you for taking the time to share your experience, Susan! We are happy to hear that you find RingEX user-friendly and that voicemail-to-email has been helpful for your team. We understand that updating holiday messages and on-hold music can feel complex, and we would love to help simplify that process for you. Please reference this review and email the Review Team directly at review@ringcentral.com, so we can share some helpful resources with you! ### 44. Efficient Call Management, Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Meghan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about RingEX?** I really like the customer service from RingEX. When I call them, they are more than willing to help me and brainstorm additional solutions to the problems that I have. **What do you dislike about RingEX?** Sometimes connectivity can be an issue when not on Wi-Fi. **What problems is RingEX solving and how is that benefiting you?** RingEX decreases our need for extra staff and facilitates transcribed messages, allowing us to keep working while reading them. **Official Response from Madi Hayford:** > Hey Meghan, thank you for the fantastic review! We are glad to hear that our Support Team has been a valuable partner in helping you brainstorm solutions for your business. It is also great to know that RingEX is helping you scale more efficiently. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Meghan! ### 45. Reliable Communication Tool with Great Accessibility **Rating:** 4.5/5.0 stars **Reviewed by:** Elizabeth C. **Reviewed Date:** December 04, 2025 **What do you like best about RingEX?** I like the accessibility of RingEX. I use its AI feature for taking notes to document every conversation, which helps in case anything is forgotten or left out. The initial setup was pretty easy, assisted by a tech company, and I've found it straightforward to add new employees onto RingEX during onboarding. **What do you dislike about RingEX?** The most recent was our SMS campaign, but that has now been resolved. **What problems is RingEX solving and how is that benefiting you?** RingEX lets me call customers and employees using an outsourced number instead of our admin number, improving communication. The AI notes feature is valuable for documenting conversations to ensure nothing is forgotten or left out. **Official Response from Madi Hayford:** > Thank you for your feedback, Elizabeth! The Review Team enjoys hearing how RingEX's accessibility and AI notes feature improve your communication and documentation processes. We are glad the initial setup was easy and that adding new employees to RingEX is straightforward during onboarding. We also appreciate you bringing your concern about the SMS campaign to our attention and are happy to hear that it has been resolved. To continue this conversation, please reference this review and email us directly at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Elizabeth! ### 46. Great **Rating:** 4.5/5.0 stars **Reviewed by:** Info H. | Alter Administrater, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about RingEX?** I love all new sections of RingEX and excited to use from now on. **What do you dislike about RingEX?** none as of now. everthing is good and we love it so far **What problems is RingEX solving and how is that benefiting you?** none at the moment **Official Response from Madi Hayford:** > Thank you for your great review! We are delighted to hear that you are enjoying the new sections of RingEX. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral! ### 47. Creating Meetings Is Effortless with the Desktop App **Rating:** 5.0/5.0 stars **Reviewed by:** Ben V. | Systems Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about RingEX?** It is very easy to create meetings from the desktop app. **What do you dislike about RingEX?** So far, I have been very pleased with everything. **What problems is RingEX solving and how is that benefiting you?** It is making my ability to reach out to external customers more simple using the messaging feature. **Official Response from Madi Hayford:** > Hey Ben, thank you for your review! We are pleased to hear that you find creating meetings from our desktop app effortless. We aim to make the transition from a chat or a call to a full video meeting as seamless as possible, so it is great to know that it is working well for you. It is also fantastic to hear that our external messaging features simplify how you reach out to your customers. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral, Ben! ### 48. Using RingCentral at a Basic Level, but Need More Guidance on Its Capabilities **Rating:** 2.5/5.0 stars **Reviewed by:** Nancy B. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about RingEX?** We use RingCentral at a very basic level, mainly sticking to the core features without getting into anything advanced. Phone calls are good. **What do you dislike about RingEX?** Since we’re currently using the program at a basic level, I’d like to learn more about it and better understand the capabilities we have available. **What problems is RingEX solving and how is that benefiting you?** Unknown. At this point only using for phone calls **Official Response from Madi Hayford:** > We are glad to hear that the core calling experience is working well for you. Since you are looking to grow beyond the basics, we would love to help you discover the features that can save your team time and make your daily operations even smoother. Please reference this review and email the Review Team directly at review@ringcentral.com with more information, and we will do our best to help improve your experience. Thank you for choosing RingCentral, Nancy! ### 49. Highly Configurable, Capable VoIP Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about RingEX?** Very configurable and capable voip platform **What do you dislike about RingEX?** higher costs and setup on the platfrom is quite complex **What problems is RingEX solving and how is that benefiting you?** Phone and text message system **Official Response from Madi Hayford:** > Thank you for your review! We are glad you find RingEX to be a highly configurable and capable platform for your voice and messaging needs. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. ### 50. All-in-One Communication Powerhouse for Daily Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Sean M. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about RingEX?** Very Robust Features that I can use as Tools through out my Day, from Making and taking calls, Video Conferencing, with Screen sharing, and soft phone. **What do you dislike about RingEX?** I find Googling my questions get faster results than knowledge base articles **What problems is RingEX solving and how is that benefiting you?** As a Project manager, the video conferencing with screen share has saved so much driving and time to review programming information and to provide remote training. **Official Response from Madi Hayford:** > Thank you for your valuable feedback, Sean! We are thrilled to hear that RingEX is an all-in-one communication powerhouse, and that the robust features like video conferencing and screen sharing help you save significant time as a Project Manager. The Review Team would love the opportunity to learn more about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you again for choosing RingCentral, Sean! ## RingEX Discussions - [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) - 1 comment, 1 upvote - [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) - 2 comments, 1 upvote - [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) - 1 comment, 1 upvote - [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) - 1 comment, 1 upvote - [Is there a free trial for RingCentral Office?](https://www.g2.com/discussions/4544-ringcentral-free-trial) - 1 comment, 1 upvote - [View RingEX pricing details and edition comparison](https://www.g2.com/products/ringex/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+01%3A30%3A30+-0500&secure%5Bsession_id%5D=fd9f39e6-a819-475a-a062-9a03dedefb0d&secure%5Btoken%5D=71f7cf35b574f3a8b07f53f61f26ccbd634e80feb6b2abf0f4c669613fc6ff61&format=llm_user) ## RingEX Integrations - 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Document Signature - Storage **Host Tools** - Branding - Role-based Access - Recording **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Platform** - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Summarization **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts **Attendee Tools** - Registration - Attendee Live Chat - Polls and Surveys **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Extensions** - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Post-Event Tools** - Event Analytics - Attendee Reports **Performance** - Integrations - Compliance **Software Type** - Mobile - Browser Application - Desktop Application **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Summarization **Access** - Software Pairing - Browser Extension - Individual Download **Integrations** - Social Media Integration - Software Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Agentic AI - Webinar** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top RingEX Alternatives - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - 4.4/5.0 (1,810 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,467 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews)