--- title: Skybox IncontactCTI Reviews meta_title: 'Skybox IncontactCTI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Skybox IncontactCTI works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 2 scale: '5' date_modified: '2026-06-30' parent_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # Skybox IncontactCTI Reviews **Vendor:** Skybox Technologies **Category:** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps) **Average Rating:** 4.3/5.0 **Total Reviews:** 2 ## About Skybox IncontactCTI Skybox IncontactCTI is a web-based agent application designed to seamlessly integrate NICE CXone contact center capabilities within the ServiceNow platform. Leveraging ServiceNow's OpenFrame technology, it enables agents to manage various CXone contact types—including emails, chats, phone calls, voicemails, and work items—directly from the ServiceNow interface. Key Features and Functionality: - Unified Agent Experience: Provides a cohesive interface for handling multiple communication channels, enhancing agent productivity. - Comprehensive Contact Management: Supports the management of emails, chats, phone calls, voicemails, and work items within ServiceNow. - Data Memorialization: Stores CXone call data in custom ServiceNow tables, facilitating easy access to call histories and enabling the generation of detailed reports. - Customizable Interface: Allows modification of the OpenFrame title and subtitle to align with organizational branding. Primary Value and User Benefits: Skybox IncontactCTI streamlines contact center operations by embedding CXone functionalities directly into ServiceNow, eliminating the need for agents to switch between platforms. This integration enhances efficiency, reduces response times, and improves overall customer satisfaction. By memorializing contact center data within ServiceNow, it also provides valuable insights into customer interactions, aiding in informed decision-making and continuous service improvement. ## Skybox IncontactCTI Pros & Cons **What users like:** - Users value the **seamless call management** of Skybox IncontactCTI, enhancing their ability to serve callers effectively. (1 reviews) - Users appreciate the **customer support integration** of Skybox IncontactCTI, improving call handling and efficiency. (1 reviews) **What users dislike:** - Users feel the **lack of customization** limits their ability to configure essential customer fields in Skybox IncontactCTI. (1 reviews) ## Skybox IncontactCTI Reviews ### 1. Optimising communication processes within the Incontact framework **Rating:** 4.0/5.0 stars **Reviewed by:** Izael J. | Mobile App Developer, Enterprise (> 1000 emp.) **Reviewed Date:** January 02, 2025 **What do you like best about Skybox IncontactCTI?** Skybox IncontactCTI is fully compatible with our current Incontact phone system. That way I can have the caller’s information and their past transactions with the company, thus giving me a better way of handling the call. **What do you dislike about Skybox IncontactCTI?** The customization options I must admit don’t seem all that varied or extensive. As I cannot configure the click-to-dial pop-ups in order to show certain customer fields that I need to have in front of me at all times. **What problems is Skybox IncontactCTI solving and how is that benefiting you?** Skybox IncontactCTI’s integration with Incontact means that I don’t have to switch out of the application and helps me keep all my key data in view. This in turn makes me produce my work faster hence enhancing customer satisfaction and increasing my output. ### 2. Great for big companies or small one to get bigger **Rating:** 4.5/5.0 stars **Reviewed by:** Vanessa O. | Patient Enrollment Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2022 **What do you like best about Skybox IncontactCTI?** we use this for every day at work with inbound and outbound calls, in tandem with fuze we also use this to monitor the number of calls coming in and skill set who will assist each call. using the reports generated, we can safely watch the trends and the number of calls at any given week or month. I highly recommend thi service to any corporate and specially if you want to grow. I it easy to use and you can also have calls recordings. t's being used across multiple hierarchys to communicate and stablish an appropriate workflow, to give visibility of all contacts stablished with clients and to analyze the metrics and performance attained by the workforce. Its been a powerful tool for some time now for the organization and I don't see them switching to a different software any time soon. **What do you dislike about Skybox IncontactCTI?** The only downside i see is you have to integrate/ link this program/software with another software in order to make inbound and outbound calls, plus there is not a backup plan when InContact is unavailable and you can't put more than one person on hold at a time during a call. The tool will be perfect if those features improve. It would be grat to improve more flexibility in regards of control customization, the Possibility to make three calls or more at once, and the The ability to view what number the caller will receiving the call from **Recommendations to others considering Skybox IncontactCTI:** It would be grat to improve more flexibility in regards of control customization, the Possibility to make three calls or more at once, and the ability to view what number the caller will be receiving the call from **What problems is Skybox IncontactCTI solving and how is that benefiting you?** The best benefit I can find it is Easy time keep. It is fast to make a call or transfer it. You have a lot of options with the call, like transfer it, or set it in conference, you can look other people up in the contact list, and you can see the status of each person, meaning you know if the other person is available or not to take a call. So it has helped me to use my time efficiently and effective, I have been able to make over 150 calls per day, with this I've been able to enroll more patients every day and share the benefits that thei insurance has to offer. I know if I was to use a differnt softare I would not be able to make an impact so fat not get to contact so many people in one single day. ## Skybox IncontactCTI Discussions - [What is Skybox IncontactCTI used for?](https://www.g2.com/discussions/what-is-skybox-incontactcti-used-for) - [View Skybox IncontactCTI pricing details and edition comparison](https://www.g2.com/products/skybox-incontactcti/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-13+12%3A10%3A11+-0500&secure%5Bsession_id%5D=774410d2-f8fe-4651-ac93-6eeef85ce28c&secure%5Btoken%5D=d34f547f22b8d56ea70436c975c25b6f9c8ed3458a6ac9511a1036acb6a71ec1&format=llm_user) ## Skybox IncontactCTI Features **ServiceNow Apps** - ServiceNow Integration - Value **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance