# GoTo Connect vs RingEX Comparison
---
## AI Generated Summary
- **G2 reviewers report** that RingEX excels in providing a seamless communication experience, integrating various tools like phone calls, team messaging, SMS, and video meetings into one platform. Users appreciate how this integration helps streamline workflows, making it easy to connect via video, call, and text without switching between different apps.
- **Users say** that GoTo Connect is a reliable tool for business communication, particularly praising its excellent sound quality and ease of setup. The customization features are highlighted as beneficial, especially for field users who rely on the mobile app for communication on the go.
- **According to verified reviews** , RingEX has a higher overall satisfaction score, indicating that users feel more positively about their experience with the platform. Reviewers mention that managing and changing settings is straightforward, which is a significant advantage for administrators.
- **Reviewers mention** that while GoTo Connect is a solid product, it could benefit from modern tech updates to enhance its functionality. Some users feel that it lacks the advanced features found in competitors, which may limit its appeal for businesses looking for cutting-edge solutions.
- **G2 reviewers highlight** that RingEX's user-friendly interface contributes to its high ratings in ease of use and setup. Users find it efficient and intuitive, which is crucial for teams that need to get up and running quickly without extensive training.
- **Users report** that GoTo Connect effectively streamlines internal and customer communications, but it may not match the comprehensive capabilities of RingEX. While it serves its purpose well, some users feel that RingEX offers a more robust set of features that cater to diverse communication needs.



| | GoTo Connect | RingEX | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 1,414 | 1,355 | 
| **Largest Market Segment** | Small-Business (70.5% of reviews) | Small-Business (58.0% of reviews) | 
| **Entry Level Price** | Starting at $27.00 1 User, Per month | $30.00 1 User Per Month | 

---
## Top Pros & Cons

### GoTo Connect

Pros:
- Ease of Use (128 reviews)
- Customer Support (46 reviews)

Cons:
- Call Issues (30 reviews)
- Limitations (20 reviews)

### RingEX

Pros:
- Ease of Use (216 reviews)
- Customer Support (127 reviews)

Cons:
- Poor Customer Support (55 reviews)
- Complex Processes (49 reviews)

---
## Ratings Comparison
| Rating | GoTo Connect | RingEX | 
|---|---|---|
  | **Meets Requirements** | 9.0 (1140 reviews) | 8.8 (1105 reviews) | 
  | **Ease of Use** | 9.0 (1153 reviews) | 8.6 (1122 reviews) | 
  | **Ease of Setup** | 8.7 (813 reviews) | 8.2 (704 reviews) | 
  | **Ease of Admin** | 8.9 (781 reviews) | 8.3 (623 reviews) | 
  | **Quality of Support** | 8.8 (1114 reviews) | 8.0 (1007 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (774 reviews) | 8.3 (612 reviews) | 
  | **Product Direction (% positive)** | 8.4 (1103 reviews) | 7.9 (1083 reviews) | 

---
## Pricing

### GoTo Connect

#### Entry-Level Pricing

Plan: Basic

Price: Starting at $27.00 1 User, Per month

Description: A simple business phone system with chat and video conferencing built right in

Key Features:
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants

[Browse all 2 editions](https://www.g2.com/products/goto-connect/pricing)

#### Free Trial

No

### RingEX

#### Entry-Level Pricing

Plan: Core

Price: $30.00 1 User Per Month

Description: A reliable, core phone system to get your business up and running

Key Features:
- Unlimited domestic calling
- SMS and MMS
- IVR

[Browse all 3 editions](https://www.g2.com/products/ringex/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.8/10 | 12 |
| **RingEX** | N/A | N/A |

#### Dialing Options

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Preview Dialing** | 8.9 (12 reviews) | Not enough data | 
| **Progressive Dialing** | 8.8 (11 reviews) | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Whisper Coaching ** | 7.1 (12 reviews) | Not enough data | 
| **Callback Scheduling ** | 6.7 (12 reviews) | Not enough data | 
| **Call Recording ** | 7.1 (12 reviews) | Not enough data | 

#### Automation

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Voice Activity Detection** | 6.4 (11 reviews) | Not enough data | 
| **Interactive Voice Response (IVR)** | 6.9 (12 reviews) | Not enough data | 
| **Call Scrubbing** | 6.7 (10 reviews) | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.9/10 | 65 |
| **RingEX** | 8.7/10 | 182 |

#### Documents

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Editing** | 7.3 (55 reviews) | Feature Not Available | 
| **Document Signature ** | 6.9 (54 reviews) | 7.3 (148 reviews) | 
| **Storage** | 8.0 (57 reviews) | 8.1 (156 reviews) | 

#### Agentic AI - Online Fax

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | 6.5 (10 reviews) | 8.5 (11 reviews) | 
| **Cross-system Integration** | 6.8 (10 reviews) | 8.6 (11 reviews) | 

#### Sending

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Fax Number** | 9.0 (64 reviews) | 9.1 (172 reviews) | 
| **Existing Numbers** | 9.1 (61 reviews) | 9.1 (169 reviews) | 
| **Cross-Platform Sending** | 8.4 (59 reviews) | 8.9 (158 reviews) | 
| **Unlimited Sending** | 8.8 (59 reviews) | 9.2 (161 reviews) | 
| **Contact Management** | 8.5 (56 reviews) | 8.9 (164 reviews) | 
| **Alerts** | 8.7 (58 reviews) | 9.1 (165 reviews) | 

### Webinar

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **RingEX** | 8.3/10 | 106 |

#### Host Tools

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Branding** | Not enough data | 8.5 (76 reviews) | 
| **Role-based Access** | Not enough data | 8.7 (81 reviews) | 
| **Recording** | Not enough data | 9.0 (91 reviews) | 

#### Attendee Tools

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Registration** | Not enough data | 8.7 (85 reviews) | 
| **Attendee Live Chat** | Not enough data | 8.9 (85 reviews) | 
| **Polls and Surveys** | Not enough data | 8.1 (68 reviews) | 

#### Post-Event Tools

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Event Analytics** | Not enough data | 8.5 (65 reviews) | 
| **Attendee Reports** | Not enough data | 8.3 (68 reviews) | 

#### Integrations

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Social Media Integration** | Not enough data | 8.1 (59 reviews) | 
| **Software Integrations** | Not enough data | 8.4 (66 reviews) | 

#### Agentic AI - Webinar

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (8 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (8 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 6.6/10 | 32 |
| **RingEX** | N/A | N/A |

#### Channels

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Multi-Channel Coverage** | 7.4 (30 reviews) | Not enough data | 
| **Open Listening** | 6.9 (30 reviews) | Not enough data | 
| **Physical Media** | 6.0 (29 reviews) | Not enough data | 

#### Design

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Communications Strategy Development** | 7.9 (31 reviews) | Not enough data | 
| **Create Content** | 6.1 (26 reviews) | Not enough data | 
| **Personalization** | 7.1 (28 reviews) | Not enough data | 
| **Inbound Identification** | 7.6 (29 reviews) | Not enough data | 
| **Regulatory Compliance** | 7.4 (29 reviews) | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **AI Text Generation** | 4.5 (20 reviews) | Not enough data | 
| **AI Text Summarization** | 5.2 (21 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Quality Assurance

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.3/10 | 29 |
| **RingEX** | N/A | N/A |

#### Channels

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Voice** | 8.6 (22 reviews) | Not enough data | 
| **Social** | 6.4 (18 reviews) | Not enough data | 
| **Web Chat** | 6.3 (20 reviews) | Not enough data | 
| **Mobile SMS** | 7.8 (19 reviews) | Not enough data | 
| **Email** | 6.4 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **AI Text-to-Speech** | 7.7 (13 reviews) | Not enough data | 

#### Functions

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Session Routing** | 8.3 (21 reviews) | Not enough data | 
| **Session Queuing** | 8.1 (18 reviews) | Not enough data | 
| **Concurrent Calling** | 8.0 (18 reviews) | Not enough data | 
| **Speech Analytics** | 6.7 (16 reviews) | Not enough data | 
| **Auto Dialer** | 7.0 (17 reviews) | Not enough data | 
| **IVR** | 7.6 (17 reviews) | Not enough data | 
| **Inbound Screen Pop** | 6.6 (16 reviews) | Not enough data | 
| **Persistent Data** | 6.8 (16 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | 4.4 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 4.4 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.8 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 3.9 (6 reviews) | Not enough data | 

#### Administrative

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Session Summary Notes** | 6.7 (14 reviews) | Not enough data | 
| **Administrator Access** | 8.3 (21 reviews) | Not enough data | 
| **Reporting & Dashboards** | 7.5 (20 reviews) | Not enough data | 
| **Session Recording** | 7.9 (16 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 7.2 (16 reviews) | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **RingEX** | 8.9/10 | 299 |

#### Collaboration Tools

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.1 (253 reviews) | 
| **Presentations** | Not enough data | 9.1 (141 reviews) | 
| **Whiteboarding** | Not enough data | 8.6 (116 reviews) | 
| **Live Chat** | Not enough data | 8.9 (140 reviews) | 
| **Hand Raising** | Not enough data | 9.1 (122 reviews) | 

#### Meeting Coordination

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Scheduling** | Not enough data | 8.8 (243 reviews) | 
| **Recording** | Not enough data | 9.1 (235 reviews) | 
| **Participant Permissions** | Not enough data | 8.9 (223 reviews) | 
| **One-Click Join** | Not enough data | 9.0 (145 reviews) | 

#### Software Type

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Mobile** | Not enough data | 9.0 (244 reviews) | 
| **Browser Application** | Not enough data | 9.0 (143 reviews) | 
| **Desktop Application** | Not enough data | 9.2 (160 reviews) | 

#### Agentic AI - Video Conferencing

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 8.5 (12 reviews) | 
| **Decision Making** | Not enough data | 8.3 (12 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Conversational Platform

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **RingEX** | 8.8/10 | 254 |

#### Platform

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Omnichannel** | Not enough data | Feature Not Available | 
| **Mobile Access** | Not enough data | 9.0 (237 reviews) | 
| **Queue Management** | Not enough data | 8.7 (222 reviews) | 
| **Call Routing** | Not enough data | 9.1 (232 reviews) | 
| **Call Back** | Not enough data | 8.7 (220 reviews) | 
| **IVR** | Not enough data | 8.5 (213 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.7 (218 reviews) | 

#### Generative AI

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Workforce Management

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.8 (221 reviews) | 
| **Performance Evaluation** | Not enough data | 8.6 (214 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.9 (22 reviews) | 
| **Cross-system Integration** | Not enough data | 8.9 (22 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.1 (22 reviews) | 
| **Proactive Assistance** | Not enough data | 8.9 (22 reviews) | 

#### Administrative

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Call Recording** | Not enough data | 8.8 (224 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.6 (222 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Generative AI

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Generative AI

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Generative AI

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **RingEX** | 8.8/10 | 64 |

#### Basic Communication - Cloud PBX

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Call Management** | Not enough data | 8.9 (59 reviews) | 
| **Communication Management** | Not enough data | 8.9 (58 reviews) | 
| **Scalability** | Not enough data | 9.1 (56 reviews) | 
| **Integrations** | Not enough data | 8.3 (57 reviews) | 
| **Mobile Accessibility** | Not enough data | 9.1 (58 reviews) | 
| **Accessibility** | Not enough data | 8.8 (55 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Security and Compliance** | Not enough data | 8.7 (52 reviews) | 
| **Analytics and Reporting** | Not enough data | 8.5 (55 reviews) | 
| **Support and Reliability** | Not enough data | 8.6 (54 reviews) | 
| **Automated attendant** | Not enough data | 8.9 (54 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 8.2/10 | 950 |
| **RingEX** | 8.4/10 | 569 |

#### Platform Basics - VoIP Providers

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (52 reviews) | 8.5 (95 reviews) | 
| **Call Management** | 9.1 (59 reviews) | 8.7 (114 reviews) | 
| **Network monitoring** | 8.3 (51 reviews) | 8.4 (86 reviews) | 
| **Integrations** | 7.4 (54 reviews) | 8.1 (100 reviews) | 
| **Virtual PBX** | 9.0 (48 reviews) | 8.0 (82 reviews) | 
| **SIP trunking services** | 7.9 (48 reviews) | 8.1 (80 reviews) | 

#### Basic Communication

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Phone Calls** | 9.2 (913 reviews) ✓ Verified | 9.1 (528 reviews) ✓ Verified | 
| **Video Calls** | 8.0 (397 reviews) ✓ Verified | 8.3 (398 reviews) ✓ Verified | 
| **Instant Messaging** | 7.8 (451 reviews) ✓ Verified | 8.7 (434 reviews) ✓ Verified | 
| **Screen Sharing** | 7.9 (384 reviews) ✓ Verified | 8.2 (361 reviews) ✓ Verified | 
| **Conference Calls** | 8.7 (652 reviews) ✓ Verified | 8.5 (428 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.1 (738 reviews) ✓ Verified | 9.0 (436 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (26 reviews) | 7.9 (52 reviews) | 
| **Cross-system Integration** | 7.3 (25 reviews) | 8.1 (54 reviews) | 
| **Adaptive Learning** | 7.2 (25 reviews) | 8.0 (52 reviews) | 
| **Proactive Assistance** | 6.9 (26 reviews) | 8.0 (50 reviews) | 

#### Access

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Software Pairing** | 8.2 (478 reviews) ✓ Verified | 8.2 (379 reviews) ✓ Verified | 
| **Browser Extension** | 8.2 (504 reviews) | 8.4 (393 reviews) ✓ Verified | 
| **Individual Download** | 8.4 (507 reviews) ✓ Verified | 8.6 (425 reviews) | 

#### Advanced Features

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Hold Music** | 8.6 (733 reviews) ✓ Verified | 8.3 (445 reviews) | 
| **Automated Attendants** | 9.0 (693 reviews) ✓ Verified | 8.4 (405 reviews) ✓ Verified | 
| **VOiP Number** | 9.1 (781 reviews) ✓ Verified | 9.0 (470 reviews) ✓ Verified | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 8.8/10 | 130 |
| **RingEX** | 8.5/10 | 70 |

#### Agentic AI - UCaaS Platforms

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Native VoIP** | 9.0 (101 reviews) ✓ Verified | 8.7 (53 reviews) ✓ Verified | 
| **CCaaS Option** | Feature Not Available | 8.2 (18 reviews) | 

#### Features

| Feature | GoTo Connect | RingEX | 
|---|---|---|
| **Voicemail to Email** | Feature Not Available | 8.8 (57 reviews) ✓ Verified | 
| **File Sharing** | 8.3 (82 reviews) ✓ Verified | 8.6 (53 reviews) ✓ Verified | 
| **Voice Conferencing** | 9.0 (109 reviews) ✓ Verified | 8.5 (52 reviews) ✓ Verified | 
| **Video Conferencing** | 8.9 (96 reviews) ✓ Verified | 8.6 (53 reviews) ✓ Verified | 
| **Conference Transcripts** | Feature Not Available | 8.2 (49 reviews) | 

---
## Categories
**Shared Categories (3):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Online Fax Software](https://www.g2.com/categories/online-fax), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to GoTo Connect (8):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)

**Unique to RingEX (4):** [Webinar Platforms](https://www.g2.com/categories/webinar), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | GoTo Connect | RingEX | 
|---|---|---|
| **Small-Business** | 70.5% | 58.0% | 
| **Mid-Market** | 24.8% | 35.3% | 
| **Enterprise** | 4.7% | 6.6% | 

### By Industry

#### GoTo Connect

- **Information Technology and Services:** 8.6%
- **Hospital & Health Care:** 5.6%
- **Financial Services:** 5.4%
- **Insurance:** 5.2%
- **Computer Software:** 4.3%
- **Non-Profit Organization Management:** 3.5%
- **Marketing and Advertising:** 3.4%
- **Construction:** 2.9%
- **Accounting:** 2.7%
- **Health, Wellness and Fitness:** 2.6%
- **Other:** 55.8%

#### RingEX

- **Computer Software:** 9.4%
- **Insurance:** 5.2%
- **Information Technology and Services:** 5.1%
- **Financial Services:** 4.9%
- **Staffing and Recruiting:** 4.8%
- **Marketing and Advertising:** 4.2%
- **Hospital & Health Care:** 4.1%
- **Real Estate:** 3.5%
- **Construction:** 3.5%
- **Health, Wellness and Fitness:** 3.4%
- **Other:** 51.8%

---
## Alternatives

### Alternatives to GoTo Connect

- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (252 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3547 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1580 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4154 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (915 reviews)

### Alternatives to RingEX

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3547 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (915 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (631 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4154 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1759 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56353 reviews)

---
## Top Discussions

### GoTo Connect

- Title: [I](https://www.g2.com/discussions/goto-connect-i) — 2 comments, 1 upvote
  > **Top comment:** "So far this product has fulfilled our companies needs 100% "
- Title: [The Call prompter](https://www.g2.com/discussions/the-call-prompter) — 2 comments, 1 upvote
  > **Top comment:** "I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter."
- Title: [Can I Port My Existing Number?](https://www.g2.com/discussions/phone-numbers) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  You can port your number."
- Title: [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) — 1 comment
  > **Top comment:** "Phone, Fax, Meetings. Been a user for more than 10 years."
- Title: [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) — 1 comment
  > **Top comment:** "Comment deleted by user."

### RingEX

- Title: [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "There is no PBX hardware to install or technical contractors needed for an on-site setup to start using your phone system. Once you’ve purchased RingCentral..."
- Title: [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) — 1 comment
  > **Top comment:** "We love RingCentral! It's great that it allows us to call from a main office phone number and provides each user their own work cell/direct number from which..."
- Title: [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) — 1 comment, 1 upvote
  > **Top comment:** "Brianna, thanks for this feedback. Can you tell us more about what you'd like to customize? If we can't make recommendations, we would love to have you visit..."
- Title: [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Set up your phone system to work the way you do
- Connect your office, remote employees and mobile users under one phone system.
- Easily support multiple..."
- Title: [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "RingCentral Office is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/goto-connect-vs-ringex)