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Compare GoTo Connect and RingEX 
Featured Products
At a Glance
Market Segments
Small-Business (70.9% of reviews)
Small-Business (57.3% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
$30.00 1 User Per Month
GoTo Connect
Star Rating
(1,387)4.4 out of 5
Market Segments
Small-Business (70.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansRingEX
Star Rating
(1,291)4.1 out of 5
Market Segments
Small-Business (57.3% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 User Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that RingEX excels in providing a seamless communication experience, integrating various tools like phone calls, team messaging, SMS, and video meetings into one platform. Users appreciate how this integration helps streamline workflows, making it easy to connect via video, call, and text without switching between different apps.
- Users say that GoTo Connect is a reliable tool for business communication, particularly praising its excellent sound quality and ease of setup. The customization features are highlighted as beneficial, especially for field users who rely on the mobile app for communication on the go.
- According to verified reviews, RingEX has a higher overall satisfaction score, indicating that users feel more positively about their experience with the platform. Reviewers mention that managing and changing settings is straightforward, which is a significant advantage for administrators.
- Reviewers mention that while GoTo Connect is a solid product, it could benefit from modern tech updates to enhance its functionality. Some users feel that it lacks the advanced features found in competitors, which may limit its appeal for businesses looking for cutting-edge solutions.
- G2 reviewers highlight that RingEX's user-friendly interface contributes to its high ratings in ease of use and setup. Users find it efficient and intuitive, which is crucial for teams that need to get up and running quickly without extensive training.
- Users report that GoTo Connect effectively streamlines internal and customer communications, but it may not match the comprehensive capabilities of RingEX. While it serves its purpose well, some users feel that RingEX offers a more robust set of features that cater to diverse communication needs.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
RingEX
Core
$30.00
1 User Per Month
A reliable, core phone system to get your business up and running
- Unlimited domestic calling
- SMS and MMS
- IVR
Free Trial
GoTo Connect
No trial information availableRingEX
Free Trial is available
Ratings
Meets Requirements
9.0
1,125
8.8
1,063
Ease of Use
9.0
1,138
8.6
1,079
Ease of Setup
8.7
799
8.2
663
Ease of Admin
8.9
779
8.3
585
Quality of Support
8.8
1,099
8.0
967
Has the product been a good partner in doing business?
9.1
772
8.3
574
Product Direction (% positive)
8.4
1,090
7.9
1,046
Features by Category
Dialing Options
9.1
11
Not enough data
9.0
10
Not enough data
Not enough data
Not enough data
Agent Tools
7.6
11
Not enough data
7.3
11
Not enough data
7.6
11
Not enough data
Automation
7.0
10
Not enough data
7.6
11
Not enough data
7.4
9
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
7.3
54
7.7
156
6.8
53
7.4
150
7.9
56
8.1
158
Agentic AI - Online Fax
6.1
9
8.7
13
6.5
9
8.8
13
Sending
9.0
61
9.1
174
9.0
58
9.1
171
8.4
58
8.9
160
8.7
58
9.2
163
8.5
55
8.9
166
8.7
57
9.1
167
Host Tools
Not enough data
8.5
76
Not enough data
8.7
81
Not enough data
9.0
91
Attendee Tools
Not enough data
8.7
85
Not enough data
8.9
85
Not enough data
8.1
68
Post-Event Tools
Not enough data
8.5
65
Not enough data
8.3
68
Integrations
Not enough data
8.1
59
Not enough data
8.4
66
Agentic AI - Webinar
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.1
8
Channels
7.3
29
Not enough data
6.9
29
Not enough data
5.9
28
Not enough data
Design
7.8
29
Not enough data
5.9
25
Not enough data
6.9
26
Not enough data
7.5
28
Not enough data
7.3
28
Not enough data
Generative AI
4.7
19
Not enough data
5.4
20
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
20
Not enough data
6.5
16
Not enough data
6.4
18
Not enough data
7.6
17
Not enough data
6.5
16
Not enough data
Generative AI
7.6
12
Not enough data
Functions
8.6
20
Not enough data
8.5
17
Not enough data
8.4
17
Not enough data
7.1
15
Not enough data
7.4
16
Not enough data
8.1
16
Not enough data
6.9
15
Not enough data
7.2
15
Not enough data
Agentic AI - Contact Center
5.3
5
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
4.7
5
Not enough data
Administrative
7.2
13
Not enough data
8.8
20
Not enough data
7.9
19
Not enough data
8.4
15
Not enough data
7.7
15
Not enough data
Collaboration Tools
Not enough data
9.1
256
Not enough data
9.1
144
Not enough data
8.7
119
Not enough data
8.9
143
Not enough data
9.1
125
Meeting Coordination
Not enough data
8.8
246
Not enough data
9.1
238
Not enough data
8.9
226
Not enough data
9.1
148
Software Type
Not enough data
9.0
246
Not enough data
9.1
146
Not enough data
9.2
163
Agentic AI - Video Conferencing
Not enough data
8.6
16
Not enough data
8.8
15
Not enough data
8.7
15
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.2
203
Not enough data
9.0
237
Not enough data
8.7
222
Not enough data
9.1
232
Not enough data
8.7
221
Not enough data
8.5
213
Not enough data
8.8
220
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
8.8
221
Not enough data
8.6
215
Call Center Infrastructure (CCI)
Not enough data
9.0
24
Not enough data
9.0
24
Not enough data
9.2
24
Not enough data
9.0
24
Administrative
Not enough data
8.8
225
Not enough data
8.7
223
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
Not enough data
8.9
58
Not enough data
8.9
56
Not enough data
9.1
55
Not enough data
8.2
54
Not enough data
9.1
56
Not enough data
8.8
55
Advanced Features - Cloud PBX
Not enough data
8.7
52
Not enough data
8.5
54
Not enough data
8.6
53
Not enough data
9.0
54
Platform Basics - VoIP Providers
8.5
48
8.5
96
9.0
50
8.8
107
8.5
48
8.4
89
7.5
49
8.2
92
9.1
46
8.1
88
8.0
46
8.2
85
Basic Communication
9.2
903
|
Verified
9.1
504
|
Verified
8.0
394
|
Verified
8.3
397
|
Verified
7.8
446
|
Verified
8.7
426
|
Verified
7.9
382
|
Verified
8.2
366
|
Verified
8.7
648
|
Verified
8.5
430
|
Verified
9.1
735
|
Verified
9.0
437
|
Verified
Agentic AI - VoIP Providers
7.3
24
8.0
57
7.5
23
8.2
57
7.4
23
8.1
57
7.2
23
8.1
55
Access
8.2
476
|
Verified
8.2
383
|
Verified
8.2
502
8.4
398
|
Verified
8.4
505
|
Verified
8.6
428
Advanced Features
8.6
729
|
Verified
8.3
445
9.0
688
|
Verified
8.4
408
|
Verified
9.1
777
|
Verified
9.0
466
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
8.7
51
|
Verified
9.0
100
|
Verified
8.7
53
|
Verified
Feature Not Available
Feature Not Available
Features
Feature Not Available
8.8
56
|
Verified
Feature Not Available
8.4
50
|
Verified
8.3
81
|
Verified
8.6
54
|
Verified
9.0
108
|
Verified
8.6
53
|
Verified
8.9
95
|
Verified
8.6
54
|
Verified
Feature Not Available
8.2
51
Categories
Categories
Shared Categories
GoTo Connect and RingEX are categorized as UCaaS Platforms, Online Fax, and VoIP Providers
Unique Categories
GoTo Connect is categorized as Customer Communications Management, Auto Dialer, Contact Center, Contact Center Quality Assurance, Conversational Support, Customer Self-Service, Digital Customer Service Platforms, and Social Customer Service
RingEX is categorized as Webinar, Call Center Infrastructure (CCI), Video Conferencing, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingEX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.5%
Hospital & Health Care
5.6%
Financial Services
5.4%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Computer Software
9.7%
Information Technology and Services
5.2%
Insurance
5.1%
Staffing and Recruiting
4.8%
Financial Services
4.8%
Other
70.4%
Discussions
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
What’s involved in setting up my RingCentral Office business phone system?
2 Comments
AG
For us it was really simple. The account manager actually did the setup over screen share and showed us how he was setting it up as he was going along. So...Read more
How much does RingCentral Office cost?
1 Comment
Official Response from RingEX
RingCentral Office offers simple, all-inclusive pricing with a predictable low monthly cost.
All editions include everything you need for your business,...Read more
Is there a free trial for RingCentral Office?
1 Comment
Official Response from RingEX
RingCentral Office comes with a 30-day money-back guarantee, so there’s no risk in purchasing and trying it for your business. The phones can also be...Read more
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