Link copied to clipboard # GoTo Connect vs RingEX Comparison - What are their main differences? Share [ Export ](/compare/goto-connect/ringex/export.csv) GoTo ConnectRingEX[+ Add Product](#) Reviews **GoTo Connect** [ 4.4/5(1,422) ](https://www.g2.com/products/goto-connect/reviews#reviews) **RingEX** [ 4.2/5(1,489) ](https://www.g2.com/products/ringex/reviews#reviews) Pricing **GoTo Connect** **Contact Us** 1 User, Per month · Phone System **RingEX** Free Trial **$30.00** 1 User Per Month · Core **Pricing Insights** from reviews Time to Implement **GoTo Connect** 1 month Based on 68 responses **RingEX** 1 month Based on 67 responses Return on Investment **GoTo Connect** 12 months Based on 50 responses **RingEX** 12 months Based on 65 responses Perceived Cost **GoTo Connect** $$$$$ **RingEX** $$$$$ Average Discount **GoTo Connect** 11% **RingEX** 11% ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect") ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") G2 offers free advice on this comparison. Chat with an expert How do we contact you? ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call Who do you want to talk with? ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human Pros & Cons **GoTo Connect** [ Ease of Use (127) ](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1402117&qs=pros-and-cons#reviews)[ Customer Support (46) ](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1403327&qs=pros-and-cons#reviews)[ Call Issues (28) ](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1401383&qs=pros-and-cons#reviews)[ Limitations (20) ](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1402181&qs=pros-and-cons#reviews) **RingEX** [ Ease of Use (195) ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778475&qs=pros-and-cons#reviews)[ Customer Support (124) ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778227&qs=pros-and-cons#reviews)[ Complex Processes (44) ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778806&qs=pros-and-cons#reviews)[ Call Issues (42) ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778034&qs=pros-and-cons#reviews) Integrations **GoTo Connect** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a9f46b15d804a2abbb8138a7bf78b88/calendly%282%29.png "Product Avatar Image") Calendly Sales ](https://www.g2.com/products/calendly/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_89731116024b6de6f2666da73acf814e/cdk-crm.jpeg "Product Avatar Image") CDK CRM ](https://www.g2.com/products/cdk-crm/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8d1468ac83883156804fee560dfbc033/crmone.jpg "Product Avatar Image") CRMOne ](https://www.g2.com/products/crmone/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a9a6d57cdd833bf0381d21fd9246641/google-workspace.png "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ View all ](https://www.g2.com/products/goto-connect/integrations) **RingEX** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign ](https://www.g2.com/products/activecampaign/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ff47c687f709c1066319182e9ab0b3b5/apple-ios.png "Product Avatar Image") iOS ](https://www.g2.com/products/apple-ios/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_58892ae6dbe98f8c5ff1112541c64b94/athenaone.jpeg "Product Avatar Image") athenaOne ](https://www.g2.com/products/athenaone/reviews)[ View all ](https://www.g2.com/products/ringex/integrations) Screenshots **GoTo Connect** ![GoTo Connect screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/125625/Dial-Plan-editor.png) **RingEX** ![RingEX screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/58552/1.JPG) Ratings Meets Requirements **GoTo Connect** 9.0 9.01,148 **RingEX** 8.8 8.81,195 Ease of Use **GoTo Connect** 9.0 9.01,161 **RingEX** 8.6 8.61,213 Ease of Setup **GoTo Connect** 8.7 8.7821 **RingEX** 8.2 8.2792 Ease of Admin **GoTo Connect** 8.9 8.9788 **RingEX** 8.3 8.3684 Quality of Support **GoTo Connect** 8.8 8.81,122 **RingEX** 8.1 8.11,097 Has the product been a good partner in doing business? **GoTo Connect** 9.1 9.1781 **RingEX** 8.3 8.3672 Product Direction (% positive) **GoTo Connect** 8.4 8.41,108 **RingEX** 7.9 7.91,151 Features Online Fax[Hide 60 FeaturesShow 60 Features](javascript:void(0);) 7.9 65 8.7 188 Documents Document Signature 6.9 54 7.4(won by 0.5) 150 (There is a greater than 0.5 difference between this product's rating and its competitors) Storage 8.0 57 8.1(won by 0.1) 158 Editing 7.3(won by default) 55 Feature Not Available Fax to Email Not enough data Not enough data Document Storage Not enough data Not enough data Secure Data Storage Not enough data Not enough data Electronic Signature Not enough data Not enough data Agentic AI - Online Fax Autonomous Task Execution 6.5 10 8.5(won by 2.0) 11 (There is a greater than 0.5 difference between this product's rating and its competitors) Cross-system Integration 6.8 10 8.6(won by 1.8) 11 (There is a greater than 0.5 difference between this product's rating and its competitors) Active Directory Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data File Transfer Not enough data Not enough data Sending Fax Number 9.0(tied score) 64 9.0(tied score) 176 Existing Numbers 9.1(tied score) 61 9.1(tied score) 173 Cross-Platform Sending 8.4 59 8.9(won by 0.5) 160 (There is a greater than 0.5 difference between this product's rating and its competitors) Unlimited Sending 8.8 59 9.2(won by 0.4) 163 Contact Management 8.5 56 8.9(won by 0.4) 166 Alerts 8.7 58 9.1(won by 0.4) 167 Print Management Not enough data Not enough data File Management Not enough data Not enough data Invoice Management Not enough data Not enough data Email Management Not enough data Not enough data Compliance Management Not enough data Not enough data Communication Management Not enough data Not enough data Call Center Management Not enough data Not enough data User Management Not enough data Not enough data Email to Fax Not enough data Not enough data Fax Management Not enough data Not enough data Additional Functionality Full Text Search Not enough data Not enough data HIPAA Compliant Not enough data Not enough data Audit Trail Not enough data Not enough data Delivery Tracking Not enough data Not enough data Multiple Format Support Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data FoIP Not enough data Not enough data Purchasing & Receiving Not enough data Not enough data SMS Messaging Not enough data Not enough data CRM Not enough data Not enough data Whitelisting/Blacklisting Not enough data Not enough data Status Tracking Not enough data Not enough data Multiple User Accounts Not enough data Not enough data Archiving & Retention Not enough data Not enough data Encryption Not enough data Not enough data Document Templates Not enough data Not enough data Generative AI Not enough data Not enough data Self Service Portal Not enough data Not enough data Electronic Faxes Not enough data Not enough data Collaboration Tools Not enough data Not enough data AI Copilot Not enough data Not enough data Voice Mail Not enough data Not enough data Automated Routing Not enough data Not enough data Reporting & Statistics Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Caller ID Not enough data Not enough data SSL Security Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Activity Tracking Not enough data Not enough data Monitoring Not enough data Not enough data Contact Database Not enough data Not enough data VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);) 8.3 957 8.9 683 Platform Basics - VoIP Providers PBX systems, VoIP Softphone 8.5(tied score) 52 8.5(tied score) 98 Call Management 9.1(won by 0.4) 61 8.7 158 Network monitoring 8.4 52 8.5(won by 0.1) 95 Integrations 7.6 57 8.0(won by 0.4) 120 Virtual PBX 9.0(won by 1.0) 48 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.0 82 SIP trunking services 7.9 48 8.1(won by 0.2) 80 Third-Party Integrations Not enough data 8.3(won by default) 6 Contact Management Not enough data Not enough data Communication Management Not enough data Not enough data Fax Management Not enough data Not enough data Call List Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Call Monitoring Not enough data Not enough data Workflow Management Not enough data Not enough data Call Center Integration Not enough data Not enough data Basic Communication Phone Calls 9.2(won by 0.1) 920 | Verified 9.1 583 | Verified Video Calls 8.0 398 | Verified 8.3(won by 0.3) 417 | Verified Instant Messaging 7.9 453 | Verified 8.8(won by 0.9) 460 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Screen Sharing 7.9 384 | Verified 8.2(won by 0.3) 371 | Verified Conference Calls 8.7(won by 0.1) 654 | Verified 8.6 438 | Verified Desk-to-Desk Calls 9.1(won by 0.1) 740 | Verified 9.0 448 | Verified SMS Messaging Not enough data 10.0(won by default) 9 Chat/Messaging Not enough data 9.2(won by default) 11 Two-Way Audio & Video Not enough data 9.2(won by default) 8 Video Call Recording Not enough data Not enough data SIP Trunking Not enough data Not enough data Agentic AI - VoIP Providers Autonomous Task Execution 7.2 26 8.0(won by 0.8) 55 (There is a greater than 0.5 difference between this product's rating and its competitors) Cross-system Integration 7.4 26 8.2(won by 0.8) 56 (There is a greater than 0.5 difference between this product's rating and its competitors) Adaptive Learning 7.2 25 8.1(won by 0.9) 53 (There is a greater than 0.5 difference between this product's rating and its competitors) Proactive Assistance 7.0 25 8.1(won by 1.1) 55 (There is a greater than 0.5 difference between this product's rating and its competitors) Access Software Pairing 8.2 478 | Verified 8.3(won by 0.1) 383 | Verified Browser Extension 8.2 505 8.4(won by 0.2) 399 | Verified Individual Download 8.4 507 | Verified 8.6(won by 0.2) 434 Advanced Features Hold Music 8.6(won by 0.3) 734 | Verified 8.3 455 Automated Attendants 9.0(won by 0.6) 695 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.4 420 | Verified VOiP Number 9.1(tied score) 782 | Verified 9.1(tied score) 485 | Verified Additional Functionality Multi-Channel Communication Not enough data 10.0(won by default) 10 Customizable Reports Not enough data 8.3(won by default) 5 Automatic Call Distribution Not enough data 9.7(won by default) 5 Real-Time Data Not enough data 10.0(won by default) 5 Real-Time Reporting Not enough data 9.4(won by default) 6 Real-Time Analytics Not enough data 10.0(won by default) 6 Activity Dashboard Not enough data 9.0(won by default) 5 Reporting & Statistics Not enough data 9.0(won by default) 8 CRM Not enough data 7.0(won by default) 5 Generative AI Not enough data 9.3(won by default) 7 Call Transfer Not enough data 9.3(won by default) 7 Call Reporting Not enough data 9.7(won by default) 6 Voice Mail Not enough data 8.6(won by default) 6 Mobile Access Not enough data 8.9(won by default) 14 IVR Not enough data 8.6(won by default) 7 Interaction Tracking Not enough data 9.8(won by default) 7 Call Routing Not enough data 9.4(won by default) 11 Alerts/Notifications Not enough data 10.0(won by default) 5 Video Conferencing Not enough data 9.4(won by default) 6 Multiple User Accounts Not enough data 9.7(won by default) 5 VoIP Connection Not enough data 8.6(won by default) 6 Reporting/Analytics Not enough data 8.8(won by default) 7 VoIP Not enough data 9.3(won by default) 5 Call Queues Not enough data 10.0(won by default) 6 Access Controls/Permissions Not enough data 9.0(won by default) 5 Unified Communications Not enough data 9.6(won by default) 9 Voicemail Transcription Not enough data 10.0(won by default) 5 Live Chat Not enough data Not enough data Call Tracking Not enough data Not enough data Purchasing & Receiving Not enough data Not enough data Employee Directory Not enough data Not enough data AI Copilot Not enough data Not enough data Activity Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Call Scripting Not enough data Not enough data Call Recording Not enough data Not enough data Virtual Call Center Not enough data Not enough data Auto-Dialer Not enough data Not enough data Contact Database Not enough data Not enough data Call Logging Not enough data Not enough data Caller ID Not enough data Not enough data Customizable Caller ID Not enough data Not enough data Callback Scheduling Not enough data Not enough data API Not enough data Not enough data Call Conferencing Not enough data Not enough data Call Disposition Not enough data Not enough data Predictive Dialer Not enough data Not enough data Spam Blocker Not enough data Not enough data On-Demand Recording Not enough data Not enough data Caller Profiles Not enough data Not enough data Conferencing Not enough data Not enough data Text to Speech Not enough data Not enough data Call Screening Not enough data Not enough data Online Voice Transmission Not enough data Not enough data UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);) 8.8 130 9.5 86 Agentic AI - UCaaS Platforms Cross-system Integration Not enough data 9.0(won by default) 5 Natural Language Interaction Not enough data 9.7(won by default) 5 Autonomous Task Execution Not enough data Not enough data Adaptive Learning Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Extensions Native VoIP 9.0(won by 0.2) 101 | Verified 8.8 56 | Verified CCaaS Option Feature Not Available 8.4(won by default) 20 Tenancy Flexibility Feature Not Available Feature Not Available Features File Sharing 8.3 82 | Verified 8.7(won by 0.4) 57 | Verified Voice Conferencing 9.0(won by 0.3) 109 | Verified 8.7 60 | Verified Video Conferencing 8.9(won by 0.2) 96 | Verified 8.7 60 | Verified Voicemail to Email Feature Not Available 9.0(won by default) 67 | Verified Conference Transcripts Feature Not Available 8.3(won by default) 53 IVR Not enough data 9.7(won by default) 5 Customizable Reports Not enough data 10.0(won by default) 5 Voicemail to SMS Feature Not Available Feature Not Available Electronic Faxes Not enough data Not enough data Video Call Recording Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Meeting Management Not enough data Not enough data Screen Sharing Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data Virtual Voicemail Not enough data Not enough data Additional Functionality Voice Mail Not enough data 10.0(won by default) 5 SSL Security Not enough data 10.0(won by default) 5 Caller ID Not enough data 10.0(won by default) 5 Alerts/Notifications Not enough data 10.0(won by default) 5 Mobile Access Not enough data 10.0(won by default) 5 Contact Management Not enough data 10.0(won by default) 5 Call Center Management Not enough data 9.3(won by default) 5 Access Controls/Permissions Not enough data 9.3(won by default) 5 Call Tracking Not enough data 10.0(won by default) 5 Call Transfer Not enough data 10.0(won by default) 5 Group Messaging Not enough data 10.0(won by default) 5 Call Recording Not enough data 10.0(won by default) 5 Call Monitoring Not enough data 10.0(won by default) 5 SMS Messaging Not enough data 10.0(won by default) 5 Reporting & Statistics Not enough data 10.0(won by default) 5 Chat/Messaging Not enough data 10.0(won by default) 5 Trend Analysis Not enough data Not enough data Generative AI Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Activity Tracking Not enough data Not enough data Interaction Tracking Not enough data Not enough data Virtual Backgrounds Not enough data Not enough data AI Copilot Not enough data Not enough data Task Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Routing Not enough data Not enough data Multi-User Collaboration Not enough data Not enough data Single Sign On Not enough data Not enough data Auto Dialer[Hide 76 FeaturesShow 76 Features](javascript:void(0);) 7.6 12 Not enough data Dialing Options Preview Dialing 8.9(won by default) 12 Not enough data Progressive Dialing 8.8(won by default) 11 Not enough data Predictive Dialing Not enough data Not enough data Agent Tools Whisper Coaching 7.1(won by default) 12 Not enough data Callback Scheduling 6.7(won by default) 12 Not enough data Call Recording 7.1(won by default) 12 Not enough data Real-Time Data Not enough data Not enough data Live Chat Not enough data Not enough data Call Scheduling Not enough data Not enough data Automation Voice Activity Detection 6.4(won by default) 11 Not enough data Interactive Voice Response (IVR) 6.9(won by default) 12 Not enough data Call Scrubbing 6.7(won by default) 10 Not enough data Agentic AI - Auto Dialer Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data AI Capabilities - Auto Dialer Call Prioritization and List Optimization Not enough data Not enough data Compliance Monitoring Not enough data Not enough data Speech Analytics and Sentiment Analysis Not enough data Not enough data Call Monitoring Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Text to Speech Not enough data Not enough data Additional Functionality AI Copilot Not enough data Not enough data Activity Tracking Not enough data Not enough data Call Routing Not enough data Not enough data Call Scripting Not enough data Not enough data Contact Management Not enough data Not enough data Power Dialer Not enough data Not enough data Preview Dialer Not enough data Not enough data Auto-Dialer Not enough data Not enough data Call Tracking Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customer Database Not enough data Not enough data Lead Management Not enough data Not enough data Predictive Dialer Not enough data Not enough data Call Center Management Not enough data Not enough data Integrations Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Campaign Management Not enough data Not enough data Generative AI Not enough data Not enough data Interaction Tracking Not enough data Not enough data Caller ID Not enough data Not enough data Call Transfer Not enough data Not enough data Call Disposition Not enough data Not enough data Voice Mail Not enough data Not enough data Chat/Messaging Not enough data Not enough data Automatic Outbound Dialer Not enough data Not enough data Call Reporting Not enough data Not enough data API Not enough data Not enough data Contact Database Not enough data Not enough data Lead Capture Not enough data Not enough data CRM Not enough data Not enough data Call List Management Not enough data Not enough data Progressive Dialer Not enough data Not enough data Campaign Specific Caller ID Not enough data Not enough data List Management Not enough data Not enough data Customizable Fields Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Multi-Campaign Not enough data Not enough data Workflow Management Not enough data Not enough data Call Logging Not enough data Not enough data Lead Distribution Not enough data Not enough data Queue Management Not enough data Not enough data Inbound Call Center Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Data Security Not enough data Not enough data Outbound Call Center Not enough data Not enough data Performance Management Not enough data Not enough data Compliance Management Not enough data Not enough data Mobile Access Not enough data Not enough data Email Management Not enough data Not enough data Webinar[Hide 53 FeaturesShow 53 Features](javascript:void(0);) Not enough data 8.3 107 Host Tools Customizable Branding Not enough data 8.5(won by default) 77 Role-based Access Not enough data 8.7(won by default) 82 Recording Not enough data 9.0(won by default) 92 Mobile Access Not enough data Not enough data Attendee Tools Registration Not enough data 8.8(won by default) 86 Attendee Live Chat Not enough data 8.9(won by default) 86 Polls and Surveys Not enough data 8.2(won by default) 69 Post-Event Tools Reporting/Analytics Not enough data 8.5(won by default) 66 Attendee Reports Not enough data 8.4(won by default) 69 Integrations Social Media Integration Not enough data 8.1(won by default) 60 Third-Party Integrations Not enough data 8.4(won by default) 67 Agentic AI - Webinar Autonomous Task Execution Not enough data 7.7(won by default) 8 Multi-step Planning Not enough data 7.7(won by default) 8 Cross-system Integration Not enough data 7.5(won by default) 8 Natural Language Interaction Not enough data 8.1(won by default) 8 Proactive Assistance Not enough data 8.1(won by default) 8 Additional Functionality Electronic Hand Raising Not enough data Not enough data Surveys & Feedback Not enough data Not enough data On-Demand Webinars Not enough data Not enough data Email Reminders Not enough data Not enough data AI Copilot Not enough data Not enough data Customizable Templates Not enough data Not enough data Content Management Not enough data Not enough data Social Promotion Not enough data Not enough data Audience Engagement Not enough data Not enough data Presentation Streaming Not enough data Not enough data Contact Management Not enough data Not enough data Quizzes Not enough data Not enough data Video Support Not enough data Not enough data User Management Not enough data Not enough data Real-Time Data Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Breakout Rooms Not enough data Not enough data Video Conferencing Not enough data Not enough data Event Management Not enough data Not enough data Polls/Voting Not enough data Not enough data API Not enough data Not enough data File Sharing Not enough data Not enough data Calendar Management Not enough data Not enough data Screen Sharing Not enough data Not enough data Generative AI Not enough data Not enough data Registration Management Not enough data Not enough data Engagement Tracking Not enough data Not enough data Q&A Management Not enough data Not enough data Multi hosts Not enough data Not enough data Event Scheduling Not enough data Not enough data CRM Not enough data Not enough data Document Storage Not enough data Not enough data Whiteboard Not enough data Not enough data Activity Dashboard Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data Meeting Management Not enough data Not enough data Video Streaming Not enough data Not enough data Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);) 6.6 32 Not enough data Channels Multi-Channel Coverage 7.4(won by default) 30 Not enough data Open Listening 6.9(won by default) 30 Not enough data Physical Media 6.0(won by default) 29 Not enough data Design Communications Strategy Development 7.9(won by default) 31 Not enough data Create Content 6.1(won by default) 26 Not enough data Personalization 7.1(won by default) 28 Not enough data Inbound Identification 7.6(won by default) 29 Not enough data Regulatory Compliance 7.4(won by default) 29 Not enough data Batch Communications Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data On-Demand Communications Not enough data Not enough data Interactive Content Not enough data Not enough data Generative AI AI Text Generation 4.5(won by default) 20 Not enough data AI Text Summarization 5.2(won by default) 21 Not enough data Generative AI Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Customer Database Not enough data Not enough data Customizable Branding Not enough data Not enough data Call Recording Not enough data Not enough data Autoresponders Not enough data Not enough data IVR Not enough data Not enough data Email Management Not enough data Not enough data Template Management Not enough data Not enough data SMS Messaging Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Content Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Compliance Management Not enough data Not enough data Multi-Language Not enough data Not enough data Interaction Tracking Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Workflow Management Not enough data Not enough data Customer History Not enough data Not enough data Activity Dashboard Not enough data Not enough data AI Copilot Not enough data Not enough data Video Support Not enough data Not enough data CRM Not enough data Not enough data Inbox Management Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Feedback Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Collaboration Tools Not enough data Not enough data Activity Tracking Not enough data Not enough data Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);) 7.2 31 Not enough data Channels Voice 8.6(won by default) 23 Not enough data Social 6.4(won by default) 18 Not enough data Live Chat 6.3(won by default) 20 Not enough data Mobile SMS 7.8(won by default) 19 Not enough data Email 6.4(won by default) 18 Not enough data Generative AI AI Text-to-Speech 7.7(won by default) 13 Not enough data Generative AI Not enough data Not enough data Functions Call Routing 8.3(won by default) 22 Not enough data Session Queuing 8.1(won by default) 18 Not enough data Concurrent Calling 8.0(won by default) 18 Not enough data Speech Analytics 6.7(won by default) 16 Not enough data Auto Dialer 7.0(won by default) 17 Not enough data IVR 7.6(won by default) 17 Not enough data Inbound Screen Pop 6.8(won by default) 17 Not enough data Persistent Data 6.8(won by default) 16 Not enough data Predictive Dialer Not enough data Not enough data Automated Routing Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Agentic AI - Contact Center Autonomous Task Execution 4.4(won by default) 6 Not enough data Cross-system Integration 4.4(won by default) 6 Not enough data Natural Language Interaction 5.8(won by default) 6 Not enough data Proactive Assistance 3.9(won by default) 6 Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Administrative Session Summary Notes 6.7(won by default) 14 Not enough data Administrator Access 8.4(won by default) 22 Not enough data Reporting & Dashboards 7.6(won by default) 21 Not enough data Session Recording 7.9(won by default) 16 Not enough data Agent Scheduling and Assignment 7.2(won by default) 16 Not enough data Callback Scheduling Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Reporting Not enough data Not enough data Additional Functionality API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Call Transfer Not enough data Not enough data Data Import/Export Not enough data Not enough data Call Scripting Not enough data Not enough data Interaction Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Call Monitoring Not enough data Not enough data Customizable Reports Not enough data Not enough data Contact Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Contact Database Not enough data Not enough data Chatbot Not enough data Not enough data Call Center Management Not enough data Not enough data Performance Management Not enough data Not enough data Call Tracking Not enough data Not enough data CRM Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Quality Management Not enough data Not enough data Agent Interface Not enough data Not enough data Queue Management Not enough data Not enough data Customer History Not enough data Not enough data Voice Mail Not enough data Not enough data Monitoring Not enough data Not enough data Call List Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Workforce Management Not enough data Not enough data Campaign Management Not enough data Not enough data AI Copilot Not enough data Not enough data Email Management Not enough data Not enough data Caller ID Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Video Conferencing[Hide 77 FeaturesShow 77 Features](javascript:void(0);) Not enough data 9.0 309 Collaboration Tools Screen Sharing Not enough data 9.1(won by default) 258 Presentations Not enough data 9.1(won by default) 144 Whiteboarding Not enough data 8.7(won by default) 118 Real-Time Chat Not enough data 8.9(won by default) 144 Hand Raising Not enough data 9.1(won by default) 125 File Sharing Not enough data Not enough data Private Chat Not enough data Not enough data Real-Time Chat Not enough data Not enough data Meeting Coordination Scheduling Not enough data 8.9(won by default) 247 Video Call Recording Not enough data 9.1(won by default) 239 Participant Permissions Not enough data 8.9(won by default) 226 One-Click Join Not enough data 9.1(won by default) 148 Video Streaming Not enough data Not enough data On-Demand Recording Not enough data Not enough data Call Recording Not enough data Not enough data Call Recording Not enough data Not enough data Event Scheduling Not enough data Not enough data Software Type Mobile Not enough data 9.0(won by default) 250 Browser Application Not enough data 9.1(won by default) 145 Desktop Application Not enough data 9.2(won by default) 166 Agentic AI - Video Conferencing Autonomous Task Execution Not enough data 8.6(won by default) 15 Proactive Assistance Not enough data 8.7(won by default) 14 Decision Making Not enough data 8.6(won by default) 14 Additional Functionality Video Support Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Attendance Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Single Sign On Not enough data Not enough data Registration Management Not enough data Not enough data Email Management Not enough data Not enough data Calendar Management Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Activity Dashboard Not enough data Not enough data Data Security Not enough data Not enough data Document Storage Not enough data Not enough data Document Management Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Customizable Branding Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data Drag & Drop Not enough data Not enough data Conferencing Not enough data Not enough data Breakout Rooms Not enough data Not enough data Third-Party Integrations Not enough data Not enough data API Not enough data Not enough data Generative AI Not enough data Not enough data Chat/Messaging Not enough data Not enough data Whiteboard Not enough data Not enough data Reminders Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Meeting Management Not enough data Not enough data Brainstorming Not enough data Not enough data Presentation Streaming Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Mobile Access Not enough data Not enough data Video Conferencing Not enough data Not enough data User Management Not enough data Not enough data AI Copilot Not enough data Not enough data SSL Security Not enough data Not enough data File Transfer Not enough data Not enough data Email Reminders Not enough data Not enough data Remote Access/Control Not enough data Not enough data Content Management Not enough data Not enough data Microsoft Outlook Integration Not enough data Not enough data CRM Not enough data Not enough data Auto Framing Not enough data Not enough data On-Demand Webcasting Not enough data Not enough data Automatic Transcription Not enough data Not enough data Two Way Audio & Video Not enough data Not enough data User Profiles Not enough data Not enough data Video Management Not enough data Not enough data Polls/Voting Not enough data Not enough data Event Management Not enough data Not enough data Brand Management Not enough data Not enough data HD Audio/Video Not enough data Not enough data Presentation Tools Not enough data Not enough data Communication Management Not enough data Not enough data Host Controls Not enough data Not enough data Call Center Infrastructure (CCI)[Hide 62 FeaturesShow 62 Features](javascript:void(0);) Not enough data 8.8 266 Platform Mobile Access Not enough data 9.0(won by default) 242 Queue Management Not enough data 8.7(won by default) 226 Call Routing Not enough data 9.1(won by default) 239 Call Back Not enough data 8.7(won by default) 223 IVR Not enough data 8.5(won by default) 215 Automatic Call Distribution Not enough data 8.8(won by default) 222 Omnichannel Not enough data Feature Not Available Call Transfer Not enough data Not enough data Contact Management Not enough data Not enough data Call Center Management Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Campaign Management Not enough data Not enough data Call List Management Not enough data Not enough data Generative AI AI Text-to-Speech Not enough data Feature Not Available Generative AI Not enough data Not enough data Workforce Management Call Monitoring Not enough data 8.8(won by default) 226 Performance Evaluation Not enough data 8.7(won by default) 219 Real-Time Monitoring Not enough data Not enough data Monitoring Not enough data Not enough data Call Center Infrastructure (CCI) Autonomous Task Execution Not enough data 8.9(won by default) 23 Cross-system Integration Not enough data 8.8(won by default) 24 Natural Language Interaction Not enough data 9.1(won by default) 23 Proactive Assistance Not enough data 9.0(won by default) 23 Third-Party Integrations Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Multi-Language Not enough data Not enough data Administrative Call Recording Not enough data 8.8(won by default) 229 Reporting & Dashboards Not enough data 8.6(won by default) 228 Call Reporting Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customer History Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Phone Key Input Not enough data Not enough data Call Logging Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Data Not enough data Not enough data AI Copilot Not enough data Not enough data CRM Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Activity Tracking Not enough data Not enough data Live Chat Not enough data Not enough data Call Scripting Not enough data Not enough data Contact Database Not enough data Not enough data Voice Mail Not enough data Not enough data Voice Customization Not enough data Not enough data API Not enough data Not enough data Call Tracking Not enough data Not enough data SMS Messaging Not enough data Not enough data Callback Scheduling Not enough data Not enough data Caller ID Not enough data Not enough data Predictive Dialer Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Auto-Dialer Not enough data Not enough data Pre-recorded Messages Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Multiple Scripts Not enough data Not enough data Interaction Tracking Not enough data Not enough data Call Disposition Not enough data Not enough data Cloud PBX Platforms[Hide 46 FeaturesShow 46 Features](javascript:void(0);) Not enough data 8.8 73 Basic Communication - Cloud PBX Call Management Not enough data 9.0(won by default) 64 Communication Management Not enough data 8.9(won by default) 63 Scalability Not enough data 9.1(won by default) 58 Integrations Not enough data 8.3(won by default) 60 Mobile Accessibility Not enough data 9.1(won by default) 60 Accessibility Not enough data 8.8(won by default) 57 Contact Management Not enough data Not enough data Queue Management Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Call List Management Not enough data Not enough data Fax Management Not enough data Not enough data Advanced Features - Cloud PBX Security and Compliance Not enough data 8.7(won by default) 54 Analytics and Reporting Not enough data 8.5(won by default) 59 Support and Reliability Not enough data 8.6(won by default) 58 Automated attendant Not enough data 8.9(won by default) 55 Real-Time Analytics Not enough data Not enough data Additional Functionality Virtual Extensions Not enough data Not enough data Call Disposition Not enough data Not enough data Customizable Caller ID Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Generative AI Not enough data Not enough data Call Tracking Not enough data Not enough data SMS Messaging Not enough data Not enough data Call Routing Not enough data Not enough data Call Recording Not enough data Not enough data Conferencing Not enough data Not enough data Call Transfer Not enough data Not enough data Callback Scheduling Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Interaction Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Real-Time Updates Not enough data Not enough data On-Demand Recording Not enough data Not enough data Mobile Access Not enough data Not enough data AI Copilot Not enough data Not enough data IVR Not enough data Not enough data Customizable Reports Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Monitoring Not enough data Not enough data Voice Mail Not enough data Not enough data Video Conferencing Not enough data Not enough data Caller ID Not enough data Not enough data SIP Trunking Not enough data Not enough data For Cloud Phone Systems Not enough data Not enough data Ring Groups Not enough data Not enough data Show 10 feature categories with incomplete data Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Call Reporting Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Call Whispering Not enough data Not enough data Callback Scheduling Not enough data Not enough data CRM Not enough data Not enough data Call Tagging Not enough data Not enough data Dashboard Not enough data Not enough data Call Recording Not enough data Not enough data Alerts/Escalation Not enough data Not enough data AI Copilot Not enough data Not enough data Call Transcription Not enough data Not enough data Queue Management Not enough data Not enough data Manual Dialer Not enough data Not enough data Call Tracking Not enough data Not enough data Auto-Dialer Not enough data Not enough data Call Monitoring Not enough data Not enough data Activity Tracking Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Contact Management Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Progressive Dialer Not enough data Not enough data Voice Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Monitoring Not enough data Not enough data IVR Not enough data Not enough data Call Logging Not enough data Not enough data Chatbot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Outbound Call Center Not enough data Not enough data Interaction Tracking Not enough data Not enough data Voice Mail Not enough data Not enough data Call Routing Not enough data Not enough data Automated Responses Not enough data Not enough data API Not enough data Not enough data Call Transfer Not enough data Not enough data AI Summarization Not enough data Not enough data Call Center Management Not enough data Not enough data Inbound Call Center Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Predictive Dialer Not enough data Not enough data Blended Call Center Not enough data Not enough data Caller ID Not enough data Not enough data Generative AI Not enough data Not enough data Performance Management Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Call Scripting Not enough data Not enough data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Conversation Intelligence[Hide 48 FeaturesShow 48 Features](javascript:void(0);) Not enough data Not enough data Call Analytics Call Analysis Not enough data 9.0(won by default) 5 Call Recording Not enough data Not enough data Machine Learning Not enough data Not enough data Lead Qualification Not enough data Not enough data Trend Analysis Not enough data Not enough data Real-Time Data Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Artificial Intelligence - Conversation Intelligence Customer Scoring Not enough data Not enough data Speech-to-Text Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Generative AI AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Agentic AI - Conversation Intelligence Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Forecasting Not enough data Not enough data Additional Functionality Performance Metrics Not enough data Not enough data Keyword Filtering Not enough data Not enough data Natural Language Processing Not enough data Not enough data For Contact Centers Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Call Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data AI Copilot Not enough data Not enough data Automatic Transcription Not enough data Not enough data Playbooks Not enough data Not enough data Employee Coaching Tools Not enough data Not enough data Text Mining Not enough data Not enough data Trend/Problem Indicators Not enough data Not enough data Notes Management Not enough data Not enough data Retention Tracking Not enough data Not enough data Feedback Management Not enough data Not enough data Recommendations Not enough data Not enough data Dashboard Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Compliance Tracking Not enough data Not enough data API Not enough data Not enough data Rules-Based Workflow Not enough data Not enough data Intent Recognition Not enough data Not enough data Tagging Not enough data Not enough data Collaboration Tools Not enough data Not enough data Prioritization Not enough data Not enough data Contact Center Quality Assurance[Hide 43 FeaturesShow 43 Features](javascript:void(0);) Not enough data Not enough data Quality Assurance Evaluation Not enough data Not enough data Calibration Not enough data Not enough data Reports Not enough data Not enough data Engagement Feedback Not enough data Not enough data Dashboards Not enough data Not enough data Training Not enough data Not enough data Activity Dashboard Not enough data Not enough data Performance Third-Party Integrations Not enough data Not enough data Compliance Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Call Routing Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Customer Journey Mapping Not enough data Not enough data Employee Coaching Tools Not enough data Not enough data Queue Management Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Call Monitoring Not enough data Not enough data Quality Management Not enough data Not enough data Customer Surveys Not enough data Not enough data Agent Interface Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Leaderboards Not enough data Not enough data Employee Reward Programs Not enough data Not enough data Workforce Management Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Customer Experience Management Not enough data Not enough data Predictive Dialer Not enough data Not enough data Video Conferencing Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data KPI Monitoring Not enough data Not enough data AI Copilot Not enough data Not enough data Feedback Management Not enough data Not enough data IVR Not enough data Not enough data Contact Management Not enough data Not enough data Multiple Scoring Models Not enough data Not enough data Real-Time Updates Not enough data Not enough data Interaction Tracking Not enough data Not enough data Call Recording Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Screen Recording Not enough data Not enough data Workflow Automation Not enough data Not enough data Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);) Not enough data Not enough data Conversational Platform Personalization Not enough data Not enough data Omnichannel Not enough data Not enough data Contextual Engagement Not enough data Not enough data Proactive Engagement Not enough data Not enough data Support Automation Intelligent Routing Not enough data Not enough data Seamless Escalation Not enough data Not enough data Transcripts Not enough data Not enough data Self-Serve Support Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Summarization Not enough data Not enough data Self-Service Experience Knowledge Base Not enough data Not enough data Searchable Articles Not enough data Not enough data Community Forums Not enough data Not enough data Mobile Optimization Not enough data Not enough data Personalization Not enough data Not enough data Self-Service Platform Branding Not enough data Not enough data Automation Not enough data Not enough data Artificial Intelligence Not enough data Not enough data Integrations Not enough data Not enough data Agentic AI - Customer Self-Service Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Process Mentions Not enough data Not enough data Tickets Not enough data Not enough data Macros Not enough data Not enough data Channels Email Not enough data Not enough data Social Not enough data Not enough data Live Chat Not enough data Not enough data Phone Not enough data Not enough data Text Not enough data Not enough data Insight Surveys Not enough data Not enough data Reporting Not enough data Not enough data Visitor Activity Not enough data Not enough data Help Desk Not enough data Not enough data Speech Analytics[Hide 75 FeaturesShow 75 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Live Chat Not enough data Not enough data Call Transfer Not enough data Not enough data Archiving & Retention Not enough data Not enough data Call Center Management Not enough data Not enough data Call Tagging Not enough data Not enough data Call List Management Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Queue Management Not enough data Not enough data Real-Time Data Not enough data Not enough data API Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data CRM Not enough data Not enough data Performance Metrics Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Activity Tracking Not enough data Not enough data IVR Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Scheduled Recording Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Call Monitoring Not enough data Not enough data File Transfer Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Reporting Not enough data Not enough data Call Transcription Not enough data Not enough data Campaign Management Not enough data Not enough data Call Disposition Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Contact Management Not enough data Not enough data Predictive Dialer Not enough data Not enough data Voice Mail Not enough data Not enough data Caller ID Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Call Routing Not enough data Not enough data Call Tracking Not enough data Not enough data Recording Not enough data Not enough data Auto-Dialer Not enough data Not enough data Chat/Messaging Not enough data Not enough data On-Demand Recording Not enough data Not enough data Customizable Reports Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Conferencing Not enough data Not enough data AI Copilot Not enough data Not enough data Interaction Tracking Not enough data Not enough data Predictive Analytics Not enough data Not enough data Visual Analytics Not enough data Not enough data Sales Trend Analysis Not enough data Not enough data Audio Capture Not enough data Not enough data Email Alerts Not enough data Not enough data Tagging Not enough data Not enough data Self-Service Search Not enough data Not enough data Natural Language Processing Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Automatic Transcription Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Request Assignment Not enough data Not enough data Speech-to-Text Analysis Not enough data Not enough data Self Service Portal Not enough data Not enough data Performance Management Not enough data Not enough data Call Recording Not enough data Not enough data Search/Filter Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Compliance Management Not enough data Not enough data Multi-Language Not enough data Not enough data HIPAA Compliant Not enough data Not enough data Data Security Not enough data Not enough data Call Scripting Not enough data Not enough data Customer Service Analytics Not enough data Not enough data Quality Assurance Not enough data Not enough data Customer Experience Management Not enough data Not enough data Communication Management Not enough data Not enough data Categorization/Grouping Not enough data Not enough data Language Detection Not enough data Not enough data Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Sales Coaching[Hide 50 FeaturesShow 50 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - Sales Coaching Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Decision Making Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Training Knowledge Base Not enough data Not enough data Coaching Materials Not enough data Not enough data Playbook Creation Not enough data Not enough data Video Record Not enough data Not enough data Feedback Review Not enough data Not enough data Scorecard Not enough data Not enough data Coaching Card Not enough data Not enough data Leaderboard Not enough data Not enough data Real-Time Updates Not enough data Not enough data Notifications Not enough data Not enough data Competition Not enough data Not enough data Generative AI AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Performance Metrics Not enough data Not enough data Feedback Management Not enough data Not enough data AI Copilot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Mobile Access Not enough data Not enough data Collaboration Tools Not enough data Not enough data Gamification Not enough data Not enough data Automatic Transcription Not enough data Not enough data Call Recording Not enough data Not enough data Sales Reports Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Commenting/Notes Not enough data Not enough data Built-in Course Authoring Not enough data Not enough data Learning Paths/Tracks Not enough data Not enough data Assessment Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Call Monitoring Not enough data Not enough data Goal Setting/Tracking Not enough data Not enough data Workflow Management Not enough data Not enough data Learning Management Not enough data Not enough data Content Management Not enough data Not enough data Training Management Not enough data Not enough data Document Management Not enough data Not enough data Content Library Not enough data Not enough data Recommendations Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Tracking Not enough data Not enough data Performance Management Not enough data Not enough data Onboarding Not enough data Not enough data Search/Filter Not enough data Not enough data User Insights Reviewers' Company Size [![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect")](https://www.g2.com/products/goto-connect/reviews) GoTo Connect Small-Business(50 or fewer emp.) 70.6% Mid-Market(51-1000 emp.) 24.7% Enterprise(\> 1000 emp.) 4.7% [![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")](https://www.g2.com/products/ringex/reviews) RingEX Small-Business(50 or fewer emp.) 57.8% Mid-Market(51-1000 emp.) 34.9% Enterprise(\> 1000 emp.) 7.3% Small-Business (50 or fewer emp.) 70.6% 57.8% Mid-Market (51-1000 emp.) 24.7% 34.9% Enterprise (\> 1000 emp.) 4.7% 7.3% Reviewers' Industry [![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect")](https://www.g2.com/products/goto-connect/reviews) GoTo Connect Information Technology and Services 8.5% Hospital & Health Care 5.7% Financial Services 5.3% Insurance 5.2% Computer Software 4.2% Other 71.0% [![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")](https://www.g2.com/products/ringex/reviews) RingEX Computer Software 9.4% Information Technology and Services 5.4% Insurance 5.2% Financial Services 4.9% Staffing and Recruiting 4.6% Other 70.5% FAQs ## GoTo Connect vs RingEX FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between RingEX vs GoTo Connect? GoTo Connect stands out for higher reviewer satisfaction on ease of use, setup, and support, while RingEX is noted for its unified communications and reliability. | [RingEX](https://www.g2.com/products/ringex/reviews) | [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) | | --- | --- | | 4.2/5 (1,432 reviews) | 4.4/5 (1,415 reviews) | | Small-Business | Small-Business | | 8.2 | 8.7 | | 8.0 | 8.8 | | Reliability (107 all-time mentions) | Ease of Use (128 all-time mentions) | ### How do the pricing models of RingEX and GoTo Connect compare? GoTo Connect is rated higher for value, with reviewers expressing greater satisfaction with its pricing and cost structure. - **RingEX:** Reviewers frequently mention that RingEX can be expensive, with 23 all-time mentions of "Expensive" and 21 of "High Cost"; some note that add-ons increase the total bill. - **GoTo Connect:** Recent reviews highlight GoTo Connect's reasonable pricing for small businesses and its ability to consolidate multiple services into one platform, reducing overall communication costs. ### What are the best alternatives to RingEX and GoTo Connect? The top three alternatives to RingEX and GoTo Connect are 8x8 Contact Center, CloudTalk, and Genesys Cloud CX. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5 (1,432 reviews) | Small-Business | Reviewers mention it can be expensive, especially with add-ons | Reliability (107 all-time mentions) | | [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) | 4.4/5 (1,415 reviews) | Small-Business | Reviewers highlight reasonable pricing and cost consolidation | Ease of Use (128 all-time mentions) | | [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) | 4.1/5 (257 reviews) | Mid-Market | — | — | | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5 (1,851 reviews) | Small-Business | — | — | | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5 (1,558 reviews) | Mid-Market | — | — | ### Which VoIP Providers features should I prioritize when comparing RingEX and GoTo Connect? Buyers should prioritize ease of use, ease of setup, quality of support, reliability, and unified communications features when comparing RingEX and GoTo Connect. - **Ease of Use:** GoTo Connect scores 9.0, RingEX 8.6; GoTo Connect has 128 all-time mentions for ease of use, RingEX is noted for a learning curve in some reviews. - **Ease of Setup:** GoTo Connect scores 8.7, RingEX 8.2; GoTo Connect has 40 all-time mentions for easy setup, RingEX reviewers mention straightforward but sometimes complex initial configuration. - **Quality of Support:** GoTo Connect scores 8.8, RingEX 8.0; GoTo Connect has 46 all-time mentions for customer support, RingEX has mixed support experiences. - **Reliability:** RingEX has 107 all-time mentions for reliability, GoTo Connect has 44; both are praised for uptime and call quality. - **Unified Communications:** RingEX is frequently cited for consolidating calls, messages, meetings, and team communication in one platform, with 85 all-time mentions for easy communication. ### What are the pros and cons of RingEX vs GoTo Connect? GoTo Connect's headline strength is ease of use, while RingEX is most noted for reliability and unified communications. - **RingEX strengths:** Reliability (107 all-time mentions), easy communication (85), unified communications platform, strong integrations, and AI-powered features. - **RingEX trade-offs:** Complexity for new users, overwhelming admin portal, higher cost (23 mentions of "Expensive"), and some support inconsistencies. - **GoTo Connect strengths:** Ease of use (128 all-time mentions), easy setup (40), strong customer support (46), intuitive admin portal, and flexibility for remote work. - **GoTo Connect trade-offs:** Occasional call issues (30 mentions), some reviewers cite a less modern interface, and a few note integration limitations and initial setup challenges for physical phones. ### Is RingEX or GoTo Connect better for small businesses? GoTo Connect is the better fit for small businesses, with higher satisfaction scores and strong small-business reviewer sentiment. - **RingEX:** Largest segment is Small-Business; reviewers appreciate unified communications but note a steeper learning curve and higher cost for small teams. - **GoTo Connect:** Largest segment is Small-Business; reviewers consistently highlight ease of use, easy setup, and cost-effectiveness for small business needs. ### Which VoIP Providers platform has better integrations? RingEX is favored for integrations, with reviewers highlighting its breadth of integrations and APIs. - **RingEX:** Reviewers mention integrations with Google, Microsoft, Salesforce, and HubSpot, with positive sentiment around the ability to connect with CRMs and productivity tools. - **GoTo Connect:** Reviewers mention integration with Microsoft Teams and Entra, but also note a desire for more CRM and third-party integrations. ### How do RingEX and GoTo Connect compare on customer support? GoTo Connect is rated higher for Quality of Support, with a 0.8-point advantage over RingEX (8.8 vs 8.0). - **RingEX:** Reviewers describe support as knowledgeable and helpful in many cases, but some mention inconsistent experiences and slow response times. - **GoTo Connect:** Reviewers consistently praise customer support, citing prompt, helpful, and knowledgeable assistance, with 46 all-time mentions for customer support. ### Which is easier to implement, RingEX or GoTo Connect? GoTo Connect is rated higher for Ease of Setup, with a 0.5-point advantage over RingEX (8.7 vs 8.2). - **RingEX:** Reviewers describe setup as straightforward but sometimes complex due to the breadth of features and admin options; some note a learning curve for advanced configuration. - **GoTo Connect:** Reviewers highlight easy and smooth initial setup, intuitive admin portal, and effective onboarding support, with 40 all-time mentions for easy setup. ### Which product has better Mobile? GoTo Connect is favored for Mobile, with reviewers citing its strong mobile app experience and flexibility for remote and field staff. - **RingEX:** Reviewers note reliable mobile capability and the ability to switch between desktop and mobile, but some mention occasional mobile app slowness and syncing delays. - **GoTo Connect:** Reviewers consistently praise the mobile app for enabling communication on the go, supporting remote work, and providing a professional experience across devices. 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