--- title: RingEX Reviews meta_title: 'RingEX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1431 reviews by the users' company size, role or industry to find out how RingEX works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 1431 scale: '5' date_modified: '2026-08-13' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # RingEX Reviews **Vendor:** RingCentral **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,431 ## About RingEX WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful. ## RingEX Pros & Cons **What users like:** - Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates. (216 reviews) - Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction. (127 reviews) - Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use. (109 reviews) - Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration. (108 reviews) - Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences. (107 reviews) - Users commend the **user-friendly interface and robust features** of RingEX, enhancing communication and collaboration effortlessly. (100 reviews) - Intuitive (87 reviews) - Easy Communication (85 reviews) - Easy Setup (80 reviews) - Simple (71 reviews) **What users dislike:** - Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance. (55 reviews) - Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges. (49 reviews) - Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience. (49 reviews) - Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support. (47 reviews) - Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration. (47 reviews) - Users find the **overwhelming interface** and slow support responses of RingEX to be notable drawbacks in their experience. (38 reviews) - Users face **missing features** like fax visibility issues and customer service difficulties impacting overall usability. (37 reviews) - Learning Curve (36 reviews) - Difficult Navigation (32 reviews) - Difficult Configuration (31 reviews) ## RingEX Reviews ### 1. Excellent Support, but Not Yet Sleek or User-Friendly **Rating:** 3.0/5.0 stars **Reviewed by:** Alex B. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about RingEX?** Customer service and tech support is very good! **What do you dislike about RingEX?** It does not feel very sleek or user friendly. It took a few weeks for my team to transition and even then still took some time to learn all of the features. Still glitchy at times as well. **What problems is RingEX solving and how is that benefiting you?** It does combine text and calls into one interface. So it does help with housing everything into one place. **Official Response from Madi Hayford:** > Hey Alex, thank you for taking the time to share your review! We are pleased to hear that you have had an excellent experience with our customer service and support, and that keeping your calls and texts combined in one interface helps your team stay organized. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Alex! ### 2. Mixed Experience: Powerful Features, But Difficult Onboarding **Rating:** 3.0/5.0 stars **Reviewed by:** Dina G. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about RingEX?** I like the feature of being able to answer calls from anywhere as long as we're signed in on our cell phones. It keeps our personal information safe when calling customers. I also appreciate seeing who's available, who's offline, and who's on a call. I like the simplicity of the HUD extension review. I enjoy the text messages, the easiness of the voicemails, and the HUD. The ability to mask my call and transfer calls to our technicians in the field, along with the capability to treat calls easily from desk to desk, are beneficial. **What do you dislike about RingEX?** Definitely the onboarding. The onboarding was very confusing and I was misinformed about how the extensions, licenses, and porting worked. I was told to port out all my numbers when I really didn't need to, which was a big pain. Customer service was not sympathetic when I hadn't been able to use the product for three months and was still being billed. It took speaking to a manager to get some kind of compensation. Learning the product was also challenging as it has more features than I'm used to. Setting up the phones was difficult, and I had to keep calling support. It's confusing trying to figure out how the product works with other platforms like Google Chat and ServiceTitan. **What problems is RingEX solving and how is that benefiting you?** I like that RingEX lets me see who's available, streamline call transfers, mask my call, and manage voicemails easily. The text messaging is great, but I wish voicemails could be sent to more users. **Official Response from Madi Hayford:** > Thank you for your candid feedback, Dina! While we are glad to hear that the HUD, call masking, and mobile flexibility are now helping your team manage field technicians more effectively, we apologize for the difficult road it took to get there. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Dina! ### 3. Quick Support, But Account Manager Email Responses Take Far Too Long **Rating:** 2.5/5.0 stars **Reviewed by:** Jonathan J. | IT manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about RingEX?** The quick turnaround from Support is appreciated. However, the product’s capabilities and features can be found elsewhere for a fraction of the price. **What do you dislike about RingEX?** Our account manager takes too long to respond to emails—we consistently wait at least four days for a reply. This is not a good look, especially as we are considering leaving RingCentral. **What problems is RingEX solving and how is that benefiting you?** Nothing. If anything, having this account adds to our problems. We were locked into a contract for 170 licenses when we only needed 30. We operate on year-to-year agreements, yet our account manager continues to push 24- and 36-month renewals. Since we raise funding each quarter, we are not in a position to commit to terms that long. **Official Response from Madi Hayford:** > The Review Team sincerely appreciates your candor, Jonathan. While we are glad to hear that our Support Team has provided quick turnarounds, it is clear that a significant breakdown in communication and flexibility with your Account Manager is putting your partnership with RingCentral at risk. Please reference this review and email us directly at review@ringcentral.com so we can continue the conversation together and help improve your experience in any way we can. We hope to hear more from you soon, Jonathan! ### 4. A competent suite, but bogged down by redundant features **Rating:** 3.0/5.0 stars **Reviewed by:** Andrew R. | Telephony Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about RingEX?** Very flexible and powerful. Overall solid audio quaility. Very feature rich. The app is generally very usable for everyday users. **What do you dislike about RingEX?** There are a number of ways to do essentially the same thing. This makes implementation and maintenance tricky if multiple people manage the system. It will take time before it becomes intuitive where to go if something isn't working the way you intended. Creating multiple schedules for a menu is not possible without creating multiple versions of the menu. Powerful but cumbersome and complicated. **What problems is RingEX solving and how is that benefiting you?** Consolidating phones across a multiude of business units and locations. **Official Response from Madi Hayford:** > Hey Andrew, thank you for your feedback! The Review Team appreciates your positive comments about RingEX's flexibility, audio quality, and usability. We are glad that RingEX is helping you consolidate phones across multiple business units and locations. We understand your concerns about redundant features and the complexity they may introduce during implementation and maintenance. Our team continuously works to streamline the user experience and simplify navigation within the platform. If you have any further suggestions or feedback, please feel free to explore and engage with ideas on our Ideas Portal; we have included the link below. We are committed to learning more from our customers and delivering the best possible user experience. If you want to share more about your experience, please email us at review@ringcentral.com. We appreciate you being a loyal RingCentral customer! ### 5. Easy User Management, but IVR and Call Center Setup Review Needs Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about RingEX?** Easy ability to assign new users, and remove users **What do you dislike about RingEX?** It's hard to edit the IVR menu, and it is hard to review call center set-up layout wise, it could be more easily reviewed **What problems is RingEX solving and how is that benefiting you?** It creates accessible ways to communicate across hybrid and remote environments, and is a path towards communication **Official Response from Madi Hayford:** > Thank you for taking the time to share your feedback! We are pleased to hear that RingEX makes user management straightforward, allowing you to easily assign and remove team members. It is wonderful that our platform is successfully establishing accessible paths toward communication across your hybrid and remote environments. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. ### 6. Great Desktop & Mobile Apps, but Desktop Phone Use and Customer Service Need Work **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about RingEX?** We are not fully set up yet so I find this hard to answer. But I like the desktop and cell app. **What do you dislike about RingEX?** The desk top phone use. And customer service **What problems is RingEX solving and how is that benefiting you?** Nothing yet **Official Response from Madi Hayford:** > Thank you for taking the time to share your insights! We are glad to hear that you are enjoying our desktop and mobile applications. The Review Team would love the opportunity to learn more about your experience so we can help improve it in any way we can. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We hope to hear more from you soon! ### 7. Promising Platform, but We Need Better Training and Telehealth Clarity **Rating:** 2.5/5.0 stars **Reviewed by:** Nicole A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about RingEX?** I need to learn more on how to use it, we do not use it much because I believe my team and myself do not have enough knowledge of the bells and whistles so we tend to keep using other platforms **What do you dislike about RingEX?** Need to understand more on how it will work with our telehealth programs **What problems is RingEX solving and how is that benefiting you?** None due to lack of knowledge **Official Response from Madi Hayford:** > Hey Nicole, thank you for taking the time to share your feedback with us! We understand that implementing new communication platforms can sometimes be challenging, and we apologize for any difficulties you and your team may have encountered while getting familiar with our tools. The Review Team would love the opportunity to help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for choosing RingCentral, Nicole! ### 8. Good Usability but Room for UI Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** BP R. **Reviewed Date:** November 06, 2025 **What do you like best about RingEX?** I find RingEX to be quite easy to use, which is a significant advantage for me. This ease of use ensures that interacting with the tool does not require extensive training or a steep learning curve, making it accessible both to new users and to those like me who may not use it heavily but still need to navigate it efficiently for necessary tasks. Moreover, the initial setup of RingEX proved to be pretty straightforward, adding to the overall user-friendly experience. This simplicity in setup and operation is vital, as it minimizes the time spent on configuration and allows more focus on the core activities it supports or enhances. **What do you dislike about RingEX?** I find it difficult to navigate the admin UI, which seems a bit challenging to maneuver around. Additionally, getting a hold of customer service or tech support is problematic, causing delays in resolving issues. **What problems is RingEX solving and how is that benefiting you?** None **Official Response from Madi Hayford:** > Thank you for sharing your experience with RingEX. We are thrilled to hear that the platform is easy to use and that the straightforward setup makes it efficient and accessible for you and your team! To help us directly resolve any current issues and gather more details about your experience, please reference this review and email the Review Team at review@ringcentral.com to continue the conversation. We hope to help improve your experience in any way we can. Thank you again for your valuable feedback; we appreciate you for being a loyal RingCentral customer, and hope to hear more from you soon! ### 9. Feature-Rich, but Navigation and Support Feel Hard to Access **Rating:** 2.5/5.0 stars **Reviewed by:** Rohit J. | Client Care Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about RingEX?** The myriad of features you are able to access. **What do you dislike about RingEX?** Things seem to be buried. I find myself having to call often for resources, and it appears the service rep is also looking up the answers from the support.ringcentral.com website, so it feels counter-productive to reach out to them. **What problems is RingEX solving and how is that benefiting you?** Routing Calls. The metrics are helpful to find pain points and be able to implement change as necessary. **Official Response from Madi Hayford:** > Thank you for your feedback, Rohit. We are pleased to hear that our routing features and metrics are helping you identify and solve pain points within your business. However, we apologize that our vast feature set has led to a buried feeling. The Review Team would love the opportunity to learn more from you about your experience with our products and service, so we can help improve your experience however we can. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. ### 10. Using RingCentral at a Basic Level, but Need More Guidance on Its Capabilities **Rating:** 2.5/5.0 stars **Reviewed by:** Nancy B. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about RingEX?** We use RingCentral at a very basic level, mainly sticking to the core features without getting into anything advanced. Phone calls are good. **What do you dislike about RingEX?** Since we’re currently using the program at a basic level, I’d like to learn more about it and better understand the capabilities we have available. **What problems is RingEX solving and how is that benefiting you?** Unknown. At this point only using for phone calls **Official Response from Madi Hayford:** > We are glad to hear that the core calling experience is working well for you. Since you are looking to grow beyond the basics, we would love to help you discover the features that can save your team time and make your daily operations even smoother. Please reference this review and email the Review Team directly at review@ringcentral.com with more information, and we will do our best to help improve your experience. Thank you for choosing RingCentral, Nancy! ### 11. One System That Scales Seamlessly Across Offices and States **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about RingEX?** Using 1 system in multiple offices and states **What do you dislike about RingEX?** The complexity of the system............ **What problems is RingEX solving and how is that benefiting you?** 1 system in multiple offices **Official Response from Madi Hayford:** > The Review Team appreciates your insights. It is great to hear that RingEX is successfully acting as the single system bridge for your various offices and states. We would love the opportunity to help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com with additional information to continue the conversation together. We hope to hear more from you soon! ### 12. Easy to use but lacks useful features **Rating:** 3.0/5.0 stars **Reviewed by:** charlotte s. | operations assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about RingEX?** it is easy to use and easy to update. we use it for our oncall rota **What do you dislike about RingEX?** it is very basic and doesn't offer video calling or an option to view the number ringing if you miss the call **What problems is RingEX solving and how is that benefiting you?** it is our source of providing our on call rota making it an easy process for clients to call through **Official Response from Madi Hayford:** > Thank you for sharing your feedback and for using RingEX to manage your on-call rota. We are glad to hear you find the platform easy to use and helpful for your clients. We also appreciate your suggestions; your input is valuable, and we would love to continue the conversation. Please reference this review and email the Review Team directly at review@ringcentral.com with more information, and we will help improve your experience however we can. We appreciate you for being a loyal RingCentral customer, Charlotte! ### 13. Easy and Efficient, but queues need work. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about RingEX?** I really like how simple RingEX makes communication. Whether it’s calling, messaging, everything is in one place. It’s easy to use, and it helps our team stay connected without jumping between different apps. **What do you dislike about RingEX?** Sometimes the queues can run a little slow, especially during busy times, but overall it works well and does what we need it to do. **What problems is RingEX solving and how is that benefiting you?** It makes calling and receiving calls much easier and efficient. **Official Response from Madi Hayford:** > The Review Team appreciates your valued feedback! We are happy to hear that RingEX has made communication simple and helped your team stay connected efficiently. We would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral and for being a loyal customer! ### 14. Improvements Needed, but not bad **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2019 **What do you like best about RingEX?** The user interface is good, and support is readily available. Integration and Implementation was relatively easy, other than porting in numbers. **What do you dislike about RingEX?** It doesn't fit our needs- you can only have access to 5 voicemail boxes, but we have more that our people need access too. Faxes can't have folders for organization. Porting in numbers was a PAIN. We had all info and they kept rejecting it for months, and then magically were able to port in after months with the original info entered. **What problems is RingEX solving and how is that benefiting you?** Online phone system with fax that can be accessed anywhere is nice. **Official Response from Madi Hayford:** > Thank you for your honest review and for highlighting our strengths and areas for improvement. We are glad you find the user interface and implementation experience generally positive. We are sorry to hear about the voicemail limitations and the frustration with number porting. Your feedback is helpful, and we would love the opportunity to learn more so we can help improve your experience in any way we can. Please reference this review and email the Review Team directly at review@ringcentral.com to continue the conversation. We appreciate your feedback and hope to hear more from you soon! ### 15. RingCentral is a fantastic solution for companies that want full control over their Phone System **Rating:** 3.0/5.0 stars **Reviewed by:** Erica W. | Sr. Operations Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about RingEX?** I like that there are more features being rolled out such as the AI Note taker. These types of roll outs make the app worth it as we grow as an organization with increasing needs and changes. **What do you dislike about RingEX?** I dislike that customer support is a long tedious process which sometimes does not yield results despite having to call them. I would prefer to email them a ticket and have a response with an answer within 24 hours. **What problems is RingEX solving and how is that benefiting you?** It is allowing us to take control of our systems without having to go through a third party to implement changes immediately and gather data and analytics on our call volume which is important internally for hiring purposes as well as marketing purposes. **Official Response from Madi Hayford:** > Thank you for your review, Erica! We are thrilled that RingEX empowers your organization with greater control over your phone system and that features like AI Note Taker add value as your needs evolve. We appreciate your feedback on customer support; we understand the importance of a streamlined support process and are always looking for ways to improve response times and resolution efficiency. Your insights are invaluable, and we will be sure to share them with our team. Knowing that our platform helps you manage call volume, make informed hiring decisions, and support marketing efforts is excellent. If you want to continue the conversation, we would love to help improve your experience however we can. Please email the Review Team directly at review@ringcentral.com. ### 16. Slow customer service and difficult to navigate **Rating:** 2.5/5.0 stars **Reviewed by:** Lisa M. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about RingEX?** I like that there are many options for front end receivign of calls and ability re get fax. When customer service is avaialble, they are very helpful. **What do you dislike about RingEX?** Very difficult to get assistance from customer service. Continual problems with messaging registration without any guidance how to resolve. The features are VERY difficult to configure without a roadmap from customer service on the line with you. **What problems is RingEX solving and how is that benefiting you?** Having my busienss phone and fax on the same service is super important to me. RingEX has that offering and makes it really convenient. **Official Response from Madi Hayford:** > Hey Lisa, thank you for sharing your feedback and highlighting the convenience of having your business phone and fax on a unified platform with RingEX. The Review Team is delighted that our solution supports your business needs and that you find our customer service helpful! We regret any frustrations you’ve experienced; your feedback is crucial. We would love to help improve your experience however we can. Please email us directly at review@ringcentral.com with more information so we can continue the conversation. Thank you for choosing RingCentral, Lisa! ### 17. Ring Central Gets the Job Done **Rating:** 2.5/5.0 stars **Reviewed by:** Rachel W. | Program Director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about RingEX?** The platform is very easy to navigate when it comes to adding new users. If you have a team that is constantly growing or changing, this platform is for you. **What do you dislike about RingEX?** Registering for a text campaign has been very challenging and we have received minimal help from Ring Central. However, we are still expected to pay $20 every time we submit, which is disappointing and a waste of of program funding. **What problems is RingEX solving and how is that benefiting you?** I can easily add new team members to call queues, as well as forward lines entirely if I have team members who are out of the office. This ensures seamless coverage for my program at all times. **Official Response from Madi Hayford:** > Hey Rachel, thank you for your feedback! The Review Team is pleased that the platform has been easy for you to navigate, especially when managing a growing team. It is excellent to know that RingEX helps ensure seamless coverage for your program! We apologize for any challenges you have encountered with the text campaign registration. Your concerns are important to us; please email review@ringcentral.com, and we will escalate this issue internally to try to help improve your experience. ### 18. Probably Does More Than I Know It Does **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about RingEX?** The thing I like about RingCentral is it has both mobile/iOS App as well as Windows App, which allows me to use it on my phone or computer. **What do you dislike about RingEX?** The Phone Tab was confusing for a while because there was no magnifying glass icon so it looked like you could not search contacts from the Phone Tab. This meant I was going to Contacts Tab to do a seach and dial each time. I just noticed the Phone Tab says "Enter a name or number" above the Dial Pad, and this then solved my issue. **What problems is RingEX solving and how is that benefiting you?** Our MSP is remote based, so we do not have physical office phones, and this allows our mobile phones or computers to be used to make and receive calls. **Official Response from Madi Hayford:** > Thank you for your detailed review! The Review Team is delighted you enjoy the flexibility of using RingEX on mobile and desktop, which helps keep your remote-based team connected without needing physical office phones. We appreciate your feedback on the Phone Tab experience. It is great that you discovered the search function, but we understand the initial confusion and will pass your comments along to our team for consideration. If you are interested in continuing the conversation or sharing more about your experience, please email us at review@ringcentral.com; we would love the opportunity to learn more from you and help improve your experience however we can. Thank you for choosing RingCentral! ### 19. Process for Set Up is Frustrating **Rating:** 2.5/5.0 stars **Reviewed by:** Lorie P. | Executive Assistant to Leadership Team, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2024 **What do you like best about RingEX?** The phone tree is the reason we switched to this provider. The online tutorials are helpful. **What do you dislike about RingEX?** Integrating our phone #'s and the SMS application/approval process are time consuming, confusing and it's hard to get help from a person. **What problems is RingEX solving and how is that benefiting you?** I'm currently in the review process to get the SMS set up. I can't get help because it's being reviewed and have to wait for a rejection before I can process. **Official Response from Madi Hayford:** > Hey Lorie, please email the Review Team directly at review@ringcentral.com so we can connect with our internal partners for TCR to help you. We hope to hear from you soon so we can work together to improve your experience. Thank you! ### 20. Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about RingEX?** I enjoy being able to set up multiple employees with phone numbers, to help protect their privacy with our clients. **What do you dislike about RingEX?** TCR processes are difficult to manage and complete. **What problems is RingEX solving and how is that benefiting you?** Helping keep our employees connected to our clients. **Official Response from Madi Hayford:** > Thank you for your feedback! It is terrific that our product helps keep your business connected internally and externally. We would love to improve your experience however we can. Please email the Review Team directly at review@ringcentral.com with more information so we can learn more about your situation; we understand TCR can be tricky, and we want to help however we can. We hope to hear back from you soon! ### 21. Passable VOIP Solution **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about RingEX?** The user friendlyness of Ring Central MVP is great. It has nice integrations with Microsoft 365. The installation packages are easily available. It is very easy for my entire team to communicate every day using Ring Central. **What do you dislike about RingEX?** Their customer support is somewhere between fair and very poor. Multiple points of contact for one issue, different account representatives every few months. **What problems is RingEX solving and how is that benefiting you?** They are a useable and easy to implement VoIP provider. **Official Response from Madi Hayford:** > The Review Team appreciates your feedback! We are glad to hear how easily our product has made communication amongst your team. We would love to hear more from you about your experience and work toward improving it however we can. Please email us at review@ringcentral.com if you would like to begin that conversation. We thank you for your loyalty! ### 22. RingCentral Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2023 **What do you like best about RingEX?** It can be downloaded and can be used with multiple devices like Android, Windows and apple devices without any additional configuration. **What do you dislike about RingEX?** I think to get a support from ringcentral is very long process and their response time is very slow **What problems is RingEX solving and how is that benefiting you?** I believe connecting people all over the world with Ringcentral is very easy no configuration is required, you just have to login with your credentials. Looking from the call prespective, call quality is very good. **Official Response from Madi Hayford:** > The Review Team thanks you for sharing your positive experience with RingCentral's ease of use and multi-device compatibility. We appreciate your feedback about our support process; if you want to discuss this further, please email us at review@ringcentral.com. We would love to do whatever we can to improve your experience further. We're delighted that RingCentral has made global communication easy for you with excellent call quality. Your satisfaction is our priority, and we appreciate your business! ### 23. RingCentral **Rating:** 3.0/5.0 stars **Reviewed by:** Cortney G. | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about RingEX?** RingCentral MVP integrates all of the essential communication necessities on one app on your computer. I am able to receive phone calls, text messages, faxes and instant messages from other users, in one dashboard. **What do you dislike about RingEX?** The downside of RingCentral MVP is the initial switch from an office phone to a computer app. Anywhere you take your laptop your calls now go as well. It took a little time to get used to, but overall has been a good experience. **What problems is RingEX solving and how is that benefiting you?** RingCentral has included multiple forms of communication in one app, which can be reviewed on a dashboard. Overall the dashboard has proved to be very beneficial in our day-to-day operation. As an extra perk, we have been able to remove all desk phones, providing additional space on our desks. **Official Response from Ring Central:** > Hey, Cortney! Thank you so kindly for taking the time to share this feedback. We know change can be challenging, but here to support you. If you run into any issues, please don't hesitate to reach out. Review@RingCentral.co ### 24. Clear calls **Rating:** 3.0/5.0 stars **Reviewed by:** Sonjanique M. | Receptionist , Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2023 **What do you like best about RingEX?** Easy to use, different sections for each thing that is being used, such as fax, voicemail, text, etc **What do you dislike about RingEX?** Can only send a certain amount of texts with their new program **What problems is RingEX solving and how is that benefiting you?** Receiving messages **Official Response from Madi Hayford:** > Sonjanique, thank you for your feedback; the Review Team enjoys hearing how RingCentral MVP benefits our users! Below is an article explaining why our paid plans have SMS/MMS monthly allowances; if you want to continue this conversation, please email us at review@ringcentral.com. ### 25. OK Reception Signal Sometimes **Rating:** 2.5/5.0 stars **Reviewed by:** Raymundo R. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2022 **What do you like best about RingEX?** I like the ease of use and the app for RingCentral. The organization and design of the app makes a big difference. You want to use the app on a mobile phone as it integrates seamlessly. **What do you dislike about RingEX?** I dislike the signal and reception I get off the app when my phone is connected to the internet router. I often ask the person on the other line to hold up while I turn off Wifi on my phone. The data usage for calling gives the end user a clearer voice output. **What problems is RingEX solving and how is that benefiting you?** It solves our communication in our day-to-day operations. It also does a fantastic job of making the job easier for an administrator to maintain the call order and queue. **Official Response from Ring Central:** > Hey, Raymundo - thanks so much for taking the time to review RingCentral. We'd love to assist in troubleshooting your concern. Please reach out to the Review Team at Review@RingCentral.com ### 26. Good for Calls but Bad for Video Conferences **Rating:** 2.5/5.0 stars **Reviewed by:** Pravin D. | Helpdesk, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about RingEX?** Ability to place calls and ability to send/receive e-faxes on an individual basis. Chat feature on the platform was good and did not run into any issues with that. **What do you dislike about RingEX?** Many of our external clients have not heard about RingCentral so there was a learning curve anytime they joined a video call with us. Also, Video Call on the platform was pretty bad **What problems is RingEX solving and how is that benefiting you?** Used it for a couple of years when we were in COVID lockdown when all our users were completely remote. Was able to help us out when we were completely remote for those years. ### 27. Difficult to use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2022 **What do you like best about RingEX?** It is a very powerful platform IF you have and take the time to learn it. They provide very little training or guidance - in fact we received no on-boarding training at all. **What do you dislike about RingEX?** We found RingCentral's service confusing and it was very difficult to get help on the phone. They couldn't help us integrate their system with our phone system which was from AT&T which just led to a lot of finger pointing as to whose responsibility it was to "fix" an issue. All we really needed RingCentral for was voicemail since AT&T doesn't offer business voicemail any more but we never did get it to work properly. **What problems is RingEX solving and how is that benefiting you?** They provided voicemail since AT&T wouldn't but we have moved on from RingCentral. ### 28. Expensive if you don't use many phones. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2022 **What do you like best about RingEX?** Quality of calls and IVR / voicemail was definitely one of the most noticeably good things RingCentral has in it's service, although the provider I switched to has similar service quality for significantly cheaper. **What do you dislike about RingEX?** Customer service is frequently missing the mark. I reached out to RingCentral before switching providers as the new provider required a CSR to port lines, and RingCentral never reached out, provided CSR, or tried to offer any sort of deal before canceling our account. Unfortunate for RingCentral as they may have been able to save us from switching if they caught it on time. **Recommendations to others considering RingEX:** If you don't like wasting money, pick another cheaper provider as VoIP is a dwindling medium in the business world. Most people I work with prefer chat, video calls, email more than picking up a phone and dialing. **What problems is RingEX solving and how is that benefiting you?** Solved the problem of having an automated secretary with our IVR system. The IVR system is not unique to RingCentral, however, and would like to mention other services provide IVR just as well. ### 29. Setup was not easy **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about RingEX?** It worked when we needed it to, and it would covert voicemails to sound files in an email **What do you dislike about RingEX?** If we needed to make a change or tweak something, we would often have to allocated a whole day because tech support was often an ordeal of several hours. **What problems is RingEX solving and how is that benefiting you?** Businesses that need VOIP phone services and more. ### 30. What's the point of RingCentral Meetings **Rating:** 2.5/5.0 stars **Reviewed by:** Jesse P. | Senior Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2021 **What do you like best about RingEX?** RingCentral meetings is relatively easy to use. Being on the zoom platform is helpful for first-time users. **What do you dislike about RingEX?** RingCentral meetings is Zoom but can't run off Zoom. If the company is using the zoom platform, why can't they just use zoom? It's frustrating that every new person that joins my meeting has to download additional software on their computer. Especially because the software is nearly identical to Zoom Meetings. I constantly have to explain to people what they're doing and why they have to download a new app on their computer to join my meeting. **Recommendations to others considering RingEX:** Honestly, I would avoid using RingCentral Meetings if you can. It's simply a whitelabel of Zoom Meetings which most people already have downloaded on their computers. RingCentral meetings is not a bad product, it is just redundant in the industry. I wish RingCentral would just use the regular Zoom meetings instead of white labeling it. **What problems is RingEX solving and how is that benefiting you?** RingCentral Meetings allows me to run online meetings effectively. The platform is great and reliable. I have been able to connect with my customers in a more personal way which has helped my sales grow. ### 31. For the most part, works well for our needs **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2021 **What do you like best about RingEX?** For the most part, the service works and is relatively easy to administer. Our company was able to transition to WFH easily without our clients struggling to get a hold of us. Our reps could answer calls on their cellphones via the RingCentral Phone app which made the transition seamless. **What do you dislike about RingEX?** They are constantly releasing features to enhance their Glip and Video offerings, but they had a huge issue with their call recording feature. It was a known issue for over a year. I spoke to their highest level of support and even product managers and over a year later they finally fixed the issue. They also have a confusing interface for adding new phones and users. It is overly complicated. **What problems is RingEX solving and how is that benefiting you?** We no longer have to purchase physical desk phones and our employees can work from anywhere. ### 32. VOIP phone system is OK, customer service leaves a lot to be desired **Rating:** 3.0/5.0 stars **Reviewed by:** Bill B. | Documentation Specialist and Teamsupport Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2021 **What do you like best about RingEX?** The phone system while it is confusing to set up, works very well. You can set up automated operators and agent call queues for both business hours and after hours support. **What do you dislike about RingEX?** Whenever there is an outage, customer service response is slow or non-existent. Problems are usually handled through the community forum. They usually do not consider suggested enhancements to the product. **What problems is RingEX solving and how is that benefiting you?** We have set up a VOIP system and call queues for our support agents, and voip numbers for everyone in the company. ### 33. Clunky white label version of Zoom **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2021 **What do you like best about RingEX?** The video and audio quality are standard. **What do you dislike about RingEX?** Slow to open. Updates can interfere with joining a meeting on time if you have other meeting platforms you're also using. Is not as seamless to use as something that is more integrated into my existing email program or calendar program. **What problems is RingEX solving and how is that benefiting you?** One of several necessary tools for maintaining communications while teams are working remote and hybrid. ### 34. Not bad, could be better **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2021 **What do you like best about RingEX?** It works well for both small internal/external meetings and large all-hands types of meetings **What do you dislike about RingEX?** RingCentral is fine since it's powered by zoom, but working on the sales side, prospects and customers more often than not have problems logging into my meetings. it also does not integrate with my meeting intelligence platform **Recommendations to others considering RingEX:** RingCentral definitely works **What problems is RingEX solving and how is that benefiting you?** it's fine for meetings both internal and external. ### 35. Whitelabeled Zoom - but with issues **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2021 **What do you like best about RingEX?** integrates well w/ my Ring Central phone app **What do you dislike about RingEX?** hard for people outside firm to use vs zoom. You can launch via web without the Ring app, but it's not inuitive and often we'll lose 5 minutes in the beginning with an external user figuring everything out. **What problems is RingEX solving and how is that benefiting you?** video conferencing has been solved. ### 36. Useful, but you have to have the app on at all times **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2021 **What do you like best about RingEX?** It's really good for the desktop. If you don't have a landline but use a voip connection on the desktop. This is a fantastic solution. **What do you dislike about RingEX?** You need to keep the app on the desktop at all times, and on your personal phone. Otherwise you will lose calls. **What problems is RingEX solving and how is that benefiting you?** Having a connection to a landline. ### 37. Remote Meeting Tool For Meeting With Consultants **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2020 **What do you like best about RingEX?** -Simple application to use -Good performance for audio, video, and screensharing **What do you dislike about RingEX?** -There doesn't seem to be an easy way to include a link in email to open directly to a RingMeetings meeting. The links take you to the Ring website, download a client, and then launch the client, regardless if you already have the client installed. **What problems is RingEX solving and how is that benefiting you?** Consultant company that have hired uses Ring as their meeting manager, and having the app let's us easily set up meetings with them versus having to add them to our Office365 instance to effectively use Teams. ### 38. Good Support Tool **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2021 **What do you like best about RingEX?** Being able to handle support calls, in-house meetings and also record sessions for trainings. **What do you dislike about RingEX?** Slowness at some times. RingCentral gets glitchy at times **What problems is RingEX solving and how is that benefiting you?** We use it for tech Support and also trainings ### 39. Basic **Rating:** 2.5/5.0 stars **Reviewed by:** Dawn H. | Call Center Supervisor, Newspapers, Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2018 **What do you like best about RingEX?** Ease of use & training materials included. **What do you dislike about RingEX?** Basic functionlaity- detailed information unavailable. **What problems is RingEX solving and how is that benefiting you?** Training & performance enhancing. ### 40. Switched from Zoom to RingCentral **Rating:** 3.0/5.0 stars **Reviewed by:** Jakub A. | Creative Systems Solutions Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2020 **What do you like best about RingEX?** RingCentral has an instant messaging and ability to call from the app to phone numbers. **What do you dislike about RingEX?** RingCentral uses Zoom technology , so for those that trying to get away from Zoom might not be best option. **What problems is RingEX solving and how is that benefiting you?** We got rid of Cisco physical phones and Zoom and replace it with RingCentral App. ### 41. Be sure to clarify what you want from RingCentral **Rating:** 3.0/5.0 stars **Reviewed by:** Adam R. | IT Specialist, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2019 **What do you like best about RingEX?** Honestly, the meetings and the phone services are really good. Both the desktop and mobile apps work as advertised. **What do you dislike about RingEX?** The settings can be a bit confusing, but their chat support is on point. For instance, if you chat with a support rep, after they verify you are you, tell them " I want my desk phone to ring, then my mobile app, then my desktop app" they will do it for you. **Recommendations to others considering RingEX:** Yes, I'd say this was worth it **What problems is RingEX solving and how is that benefiting you?** We recently replaced our entire phone system with RingCentral phones and the RingCentral Meetings app. Cloud based IP and web connecting apps are all up to date and run as they should. ### 42. Complicated tool to connect with customers **Rating:** 2.5/5.0 stars **Reviewed by:** Felix S. | ID Verification Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2019 **What do you like best about RingEX?** You can easily add people to meetings and manage the conferences, such as all the conference systems. It can be connected to Outlook and sends all the invitations automatically. It is also connected to the phone number of the company allowing easy communication between colleagues and customers. **What do you dislike about RingEX?** Usually customers that don't have Ringcentral have problems opening it. A program must me quickly installed and sometimes the system does not work properly. Then takes time to set up the camera and microphone. This way I lost valuable time to talk to prospects and the conversation starts very bad. **Recommendations to others considering RingEX:** I don't recommend RingCentral as there are better options in the market. Ringcentral constantly gives me problem with prospects and customers at the moment of starting a conference. It does not offer something special compared with the competition, so if it would be my decision, I would not take Ringcentral for my company. **What problems is RingEX solving and how is that benefiting you?** I am connecting with customers worldwide, but the system is giving me more problems than solving them. There are other tools easier to use with the same features. Around 50% of the times that I try to connect with anyone, they present problems at the moment of installing the software to join the conference. This made me lose valuable time and the meetings don't finish properly as I have to speed up with my speech. This is unacceptable for a system that pretends to have strong presence in the industry. ### 43. It works... **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2019 **What do you like best about RingEX?** I do like the access from anywhere. Its useful, but its not intuitive. The apps really tax any computer system, and I find it annoying that they drag down the speed of my phone, as well. **What do you dislike about RingEX?** Its not intuitive, and the apps are problematic. **Recommendations to others considering RingEX:** It gets the job done, pricing is pretty decent. **What problems is RingEX solving and how is that benefiting you?** We have a largely remote team, and RC gives us the ability to all be in one virtual place at one virtual time. ### 44. recorded lines **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2019 **What do you like best about RingEX?** automatic record all call outgoing and incoming call to verify if sales staff over promised or quoting correctly or if customers lied , review calls for coaching and training **What do you dislike about RingEX?** does not always record whole calls cuts out recording and just repeats from the beginning , stops recording if you transfer the call to another extension and does not record rest of the call **What problems is RingEX solving and how is that benefiting you?** working with difficult customer and having proof we stated on the call terms , pricing ect during call, and to help train new staff ### 45. Decent Software, Isn't Widely Used **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2019 **What do you like best about RingEX?** The software launches quickly once downloaded to your computer and has decent video quality and screen share capabilities. The mobile app for iOS is great. **What do you dislike about RingEX?** RingCentral is not widely used by organizations, so if you are meeting with someone for the first time, they have trouble downloading the software and it often causes meetings to start late. The integration with Microsoft Outlook is terrible and breaks often. **What problems is RingEX solving and how is that benefiting you?** Global screen share and calling is convenient for our international teams and clients/partners. ### 46. Adequate but old tech **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2019 **What do you like best about RingEX?** Ring central is an ok option for internet fax. The software fills a need that regrettably still exists in modern business. **What do you dislike about RingEX?** It leveraged old tech. Although it does so in a modern way. **What problems is RingEX solving and how is that benefiting you?** Ring central allows us to send and receive faxes without a dedicated landline and fax machine. It’s cheaper and more convenient than a traditional machine but I shouldn’t have to use this old technology at all. ### 47. Effective but Costly **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about RingEX?** I like most the ability to use the platform on a mobile device in addition to hardwiring **What do you dislike about RingEX?** The application is very glitchy and does not sync well. **Recommendations to others considering RingEX:** Be sure about what your needs are before deciding to use RC **What problems is RingEX solving and how is that benefiting you?** We use it as our phone system for our entire office. ### 48. Not a bad meeting product **Rating:** 2.5/5.0 stars **Reviewed by:** Jordan G. | Senior Solutions Engineer, Enterprise, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about RingEX?** Really nice to be able to annotate on the screen, easy interface to get going and find what you're looking for with the UI. Screen sharing is easy for everyone that's on the call. **What do you dislike about RingEX?** The tool isn't as widely used as the competitors. You'll find attendees coming in to the tool late having to download a package to install for the first time or you'll see that some companies don't approve this meeting vendor and it will be firewalled off. **Recommendations to others considering RingEX:** Works decent, might not be an industry standard yet tho. **What problems is RingEX solving and how is that benefiting you?** Meetings to show demonstrations of our companies software. Webinars, internal meeting, etc. ### 49. Good app but features hidden **Rating:** 3.0/5.0 stars **Reviewed by:** Matthew M. | Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2019 **What do you like best about RingEX?** The app has a clean look and works well for the simple features like call, speaker, search contacts etc. **What do you dislike about RingEX?** It is difficult to find the more nuanced but necessary features like call forwarding and ring splash. Also, there are 3 different places to update settings. On the phone, on the desktop app, and on the portal. Difficult to know where to go to update something. **What problems is RingEX solving and how is that benefiting you?** We are using Ring Central as a communications management tool. ### 50. Ring Central - Not the best. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about RingEX?** Ring central is primarily used within my organization as a collaboration / screen sharing tool for virtual meetings. **What do you dislike about RingEX?** The product is frequently blocked by clients and the reliability of the tools seems a bit low. **What problems is RingEX solving and how is that benefiting you?** Virtual meetings, video conferencing ## RingEX Discussions - [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) - 1 comment, 1 upvote - [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) - 2 comments, 1 upvote - [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) - 1 comment, 1 upvote - [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) - 1 comment, 1 upvote - [Is there a free trial for RingCentral Office?](https://www.g2.com/discussions/4544-ringcentral-free-trial) - 1 comment, 1 upvote - [View RingEX pricing details and edition comparison](https://www.g2.com/products/ringex/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+08%3A44%3A20+-0500&secure%5Bsession_id%5D=7d3ea6ca-d2ce-42f0-a280-b2d599be10f5&secure%5Btoken%5D=41885791c0db03d3027ac4fd1738e011fcf29a1d94f27d6a809aef86302c1ced&format=llm_user) ## RingEX Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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[HaloPSA](https://www.g2.com/products/halopsa/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) - [LeadManager](https://www.g2.com/products/lead-manager-leadmanager/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Redtail Technology](https://www.g2.com/products/redtail-technology/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Simple Poll](https://www.g2.com/products/simple-poll/reviews) - [Streamline](https://www.g2.com/products/streamline-pty-ltd-streamline/reviews) - [StreamLine](https://www.g2.com/products/multitv-tech-solution-pvt-ltd-streamline/reviews) - [TOPdesk](https://www.g2.com/products/topdesk/reviews) - [WelcomeHome](https://www.g2.com/products/welcomehome/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## RingEX Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Documents** - Document Signature - Storage - Fax to Email - Document Storage - Secure Data Storage - Electronic Signature **Host Tools** - Customizable Branding - Role-based Access - Recording - Mobile Access **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Real-Time Chat - Hand Raising - File Sharing - Private Chat - Real-Time Chat **Platform** - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration - Active Directory Integration - Third-Party Integrations - File Transfer **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts - Print Management - File Management - Invoice Management - Email Management - Compliance Management - Communication Management - Call Center Management - User Management - Email to Fax - Fax Management **Attendee Tools** - Registration - Attendee Live Chat - Polls and Surveys **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Extensions** - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Video Call Recording - Participant Permissions - One-Click Join - Video Streaming - On-Demand Recording - Call Recording - Call Recording - Event Scheduling **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Additional Functionality** - Full Text Search - HIPAA Compliant - Audit Trail - Delivery Tracking - Multiple Format Support - Access Controls/Permissions - FoIP - Purchasing & Receiving - SMS Messaging - CRM - Whitelisting/Blacklisting - Status Tracking - Multiple User Accounts - Archiving & Retention - Encryption - Document Templates - Generative AI - Self Service Portal - Electronic Faxes - Collaboration Tools - AI Copilot - Voice Mail - Automated Routing - Reporting & Statistics - API - Alerts/Notifications - Caller ID - SSL Security - Role-Based Permissions - Activity Tracking - Monitoring - Contact Database **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Post-Event Tools** - Reporting/Analytics - Attendee Reports **Performance** - Third-Party Integrations - Compliance **Software Type** - Mobile - Browser Application - Desktop Application **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Integrations** - Social Media Integration - Third-Party Integrations **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Additional Functionality** - Video Support - AI/Machine Learning - Attendance Management - Collaboration Tools - Single Sign On - Registration Management - Email Management - Calendar Management - Transcripts/Chat History - Activity Dashboard - Data Security - Document Storage - Document Management - Alerts/Notifications - Customizable Branding - Two-Way Audio & Video - Drag & Drop - Conferencing - Breakout Rooms - Third-Party Integrations - API - Generative AI - Chat/Messaging - Whiteboard - Reminders - Reporting & Statistics - Meeting Management - Brainstorming - Presentation Streaming - Surveys & Feedback - Mobile Access - Video Conferencing - User Management - AI Copilot - SSL Security - File Transfer - Email Reminders - Remote Access/Control - Content Management - Microsoft Outlook Integration - CRM - Auto Framing - On-Demand Webcasting - Automatic Transcription - Two Way Audio & Video - User Profiles - Video Management - Polls/Voting - Event Management - Brand Management - HD Audio/Video - Presentation Tools - Communication Management - Host Controls **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Agentic AI - Webinar** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Electronic Hand Raising - Surveys & Feedback - On-Demand Webinars - Email Reminders - AI Copilot - Customizable Templates - Content Management - Social Promotion - Audience Engagement - Presentation Streaming - Contact Management - Quizzes - Video Support - User Management - Real-Time Data - Alerts/Notifications - Breakout Rooms - Video Conferencing - Event Management - Polls/Voting - API - File Sharing - Calendar Management - Screen Sharing - Generative AI - Registration Management - Engagement Tracking - Q&A Management - Multi hosts - Event Scheduling - CRM - Document Storage - Whiteboard - Activity Dashboard - Two-Way Audio & Video - Meeting Management - Video Streaming **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top RingEX Alternatives - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - 4.4/5.0 (1,813 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews)