Ricochet360 Reviews & Product Details

I like that Ricochet360 is super fast and never gets stuck. It helps me meet my goal by calling all the prospects and I have everything there, like my call history, which helps me a lot in my everyday job. I enjoy using Ricochet360 for tasking, calling my customers, and properly keeping track of the status of every single call. The initial setup was very easy, just required getting my credentials, username, and password, and that’s it. I think it's one of the best applications or CRMs I have used. Review collected by and hosted on G2.com.

There are two versions of Ricochet360, and on the new, more colorful version, you cannot see the call history for one specific day. I'd like that to be improved because I need to send my numbers every day and see the exact number I did today. Review collected by and hosted on G2.com.

I love the native integrated dialer with auto-linked, encrypted call recordings because it simplifies long-distance calls with publishers across various regions. Every call automatically attaches a timestamped recording to the partner’s profile, ensuring that we have complete audio records, which is crucial for verifying verbal agreements. The flexible automation system is fantastic for handling long-cycle creative partnerships, saving me hours of repetitive administrative work each week by allowing me to set layered follow-up sequences and automatically generate actionable tasks after meetings. The tiered, customizable access controls are excellent for maintaining data security and complying with GDPR by allowing me to restrict access to sensitive materials. I really appreciate the unified source of truth for all partner communication, making it easy to access historical context quickly without the hassle of dealing with disorganized email threads. Review collected by and hosted on G2.com.

The automation rules in Ricochet360 are rigid and lack custom conditional logic for the long game partnership lifecycles. It only supports simple fixed-timing triggers, and every reminder and escalation alert must be configured manually per partner. This adds repetitive administrative work, especially when onboarding multiple European studios each quarter. Additionally, there's a lack of native automatic synchronization with other tools we use, such as Fluxiom, EntComm, and UXWizz, which leads to frequent manual data entry and link replacement. Review collected by and hosted on G2.com.

I like that Ricochet360 is very easy to use and very user-friendly. You have access to a lot of call information, which is great. It is overall very simple and easy to use. Really without needing to configure much, it is the tool that allows me to communicate with the people I need to contact and do my job. Review collected by and hosted on G2.com.

Suddenly the application freezes a bit, well, on the website, only sometimes I think it's an issue with the platform that maybe gets overloaded and starts lagging, it's not that common. I mean, it only happens occasionally. Review collected by and hosted on G2.com.

I like that Ricochet360 is purpose-built for high-volume outbound sales teams. It's incredibly effective at what it does, especially with the power dialer and call efficiency. It's fast, reliable, and cuts out all the dead time between calls—no more manual dialing or waiting for rings. The one-click voicemail drops and automated SMS follow-ups are great, boosting our reps' connect rates and daily output almost immediately. I also really appreciate that everything lives in one place: calls, texts, emails, lead status, and call recordings. Every interaction logs automatically, keeping our data clean and letting our reps focus on talking to prospects. Review collected by and hosted on G2.com.

I've had occasional issues with SMS deliverability and carrier filtering in Ricochet360. Some messages get delayed or blocked without a clear explanation, and troubleshooting can take time. The platform doesn’t give us enough tools to work proactively around carrier filtering and spam detection. More transparency around deliverability and better built-in tools to monitor that would be really helpful. Right now, I just see 'failed' or 'undelivered' without details, and I need actual carrier response codes and explanations. A tool that scores SMS copy in real time and flags phrases that trigger carriers would be huge, as small changes to wording can keep messages from being blocked. Review collected by and hosted on G2.com.

Rico has everything I need. It’s really convenient because I can dial while viewing all the lead details in a single tab. The navigation is also straightforward and easy to use. Review collected by and hosted on G2.com.

Sometimes Rico can be a bit slow, but it’s usually easy to fix by doing a bit of troubleshooting on your own. Review collected by and hosted on G2.com.

I like that Ricochet360 is easy to use. Even my interns and other coworkers are able to use it without issues. The initial setup was also very easy for us. Review collected by and hosted on G2.com.

nothing, it's all worked well for me Review collected by and hosted on G2.com.

The interface is very easy to use and its easy to connect my lead vendor to the website. Review collected by and hosted on G2.com.

nothing very good website to use for leads. Review collected by and hosted on G2.com.

I like using this software because it helps to grow my management team, and its automation helped us raise more and reach my audience smoothly. It enables us to manage and maintain all the data and allows us to analyze it. Review collected by and hosted on G2.com.

Mainly do not dislike this product; it looks a little hard to understand for starting phase, but once we learn it's functional, it's beneficial. One point is this product seems costly. Review collected by and hosted on G2.com.

Ricochet360 allows users to capture, track, and manage leads from various sources. It provides lead distribution and routing capabilities, ensuring that leads are assigned to the right sales representatives in real-time. Review collected by and hosted on G2.com.

Reporting and Analytics. Need to improve in report and analytics Review collected by and hosted on G2.com.

I can now make calls, send text messages and tend to my emails with minimal person-hours. Review collected by and hosted on G2.com.

If any at all, it would be the subscription plans Review collected by and hosted on G2.com.