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At a Glance
Market Segments
Small-Business (57.9% of reviews)
Small-Business (57.2% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
$30.00 1 User Per Month
Dialpad Connect
Star Rating
(3,947)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansRingEX
Star Rating
(1,256)4.1 out of 5
Market Segments
Small-Business (57.2% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 User Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dialpad Connect excels in Ease of Use with a score of 9.1 compared to RingEX's 8.6, making it more intuitive for new users. Reviewers mention that the user interface is clean and straightforward, which significantly reduces the learning curve.
- Reviewers mention that Dialpad Connect offers superior Call Management features, scoring 9.2 against RingEX's 8.9. Users appreciate the advanced call routing and analytics that help them manage their communications more effectively.
- Users on G2 highlight Dialpad Connect's Live Chat functionality, scoring 9.0 compared to RingEX's 8.9. Reviewers say that the integration of live chat into their workflow has improved customer engagement and response times.
- G2 users report that RingEX shines in Screen Sharing with a score of 9.1, while Dialpad Connect scores 8.7. Users mention that RingEX's screen sharing is seamless and allows for easy collaboration during meetings.
- Reviewers mention that Dialpad Connect's Video Conferencing capabilities are robust, scoring 9.3 compared to RingEX's 8.6. Users appreciate features like high-definition video and easy scheduling, which enhance their virtual meetings.
- Users say that RingEX provides excellent Recording features, scoring 9.1, while Dialpad Connect scores 8.8. Reviewers highlight the ease of accessing recorded calls and meetings, which is crucial for training and reference purposes.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
RingEX
Core
$30.00
1 User Per Month
A reliable, core phone system to get your business up and running
- Unlimited domestic calling
- SMS and MMS
- IVR
Free Trial
Dialpad Connect
Free Trial is available
RingEX
Free Trial is available
Ratings
Meets Requirements
8.9
3,196
8.8
1,043
Ease of Use
9.1
3,216
8.6
1,058
Ease of Setup
9.0
1,201
8.2
644
Ease of Admin
8.9
1,111
8.3
564
Quality of Support
8.5
2,485
8.0
946
Has the product been a good partner in doing business?
8.9
1,035
8.3
554
Product Direction (% positive)
8.2
3,051
7.9
1,025
Features by Category
Lead Facilitation
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
Organization
8.3
27
Not enough data
9.0
27
Not enough data
8.9
26
Not enough data
Performance Analysis
8.3
28
Not enough data
8.5
28
Not enough data
Sales Analysis
8.2
26
Not enough data
8.1
26
Not enough data
Generative AI
9.1
17
Not enough data
9.3
17
Not enough data
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Documents
Not enough data
7.7
156
Not enough data
7.4
150
Not enough data
8.1
158
Agentic AI - Online Fax
Not enough data
8.7
13
Not enough data
8.8
13
Sending
Not enough data
9.1
173
Not enough data
9.1
171
Not enough data
8.9
159
Not enough data
9.2
162
Not enough data
8.9
165
Not enough data
9.1
166
Host Tools
Not enough data
8.5
76
Not enough data
8.7
81
Not enough data
9.0
91
Attendee Tools
Not enough data
8.7
85
Not enough data
8.9
85
Not enough data
8.1
68
Post-Event Tools
Not enough data
8.5
65
Not enough data
8.3
68
Integrations
Not enough data
8.1
59
Not enough data
8.4
66
Agentic AI - Webinar
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.1
8
Collaboration Tools
8.7
1276
9.1
256
8.8
292
9.1
144
9.0
49
8.7
119
9.0
327
8.9
142
9.3
52
9.1
125
Meeting Coordination
8.7
1191
8.8
245
8.8
1112
9.1
238
8.9
359
8.9
226
9.2
362
9.1
148
Software Type
8.6
1039
9.0
245
9.0
350
9.1
146
8.9
267
9.2
162
Agentic AI - Video Conferencing
9.4
8
8.6
16
9.4
8
8.8
15
9.8
8
8.7
15
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Not enough data
Feedback Analysis
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Not enough data
Feedback Sources
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Platform
Not enough data
8.2
204
Not enough data
9.0
237
Not enough data
8.7
222
Not enough data
9.1
232
Not enough data
8.7
221
Not enough data
8.6
213
Not enough data
8.8
220
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
8.8
221
Not enough data
8.6
215
Call Center Infrastructure (CCI)
Not enough data
9.0
24
Not enough data
9.0
24
Not enough data
9.2
24
Not enough data
9.0
24
Administrative
Not enough data
8.8
224
Not enough data
8.7
222
Basic Communication - Cloud PBX
Not enough data
8.9
57
Not enough data
8.9
56
Not enough data
9.1
55
Not enough data
8.2
54
Not enough data
9.1
56
Not enough data
8.8
55
Advanced Features - Cloud PBX
Not enough data
8.7
52
Not enough data
8.5
54
Not enough data
8.6
53
Not enough data
9.0
54
Platform Basics - VoIP Providers
8.3
29
8.4
91
9.3
31
9.0
97
9.1
29
8.4
88
8.6
32
8.3
90
8.0
29
8.0
85
8.4
29
8.1
83
Basic Communication
9.2
900
|
Verified
9.0
494
|
Verified
8.3
437
|
Verified
8.3
394
|
Verified
9.1
711
|
Verified
8.7
421
|
Verified
8.4
457
|
Verified
8.2
365
|
Verified
8.9
636
|
Verified
8.5
429
|
Verified
9.2
630
|
Verified
9.0
436
|
Verified
Agentic AI - VoIP Providers
8.3
27
8.0
56
8.8
28
8.2
56
8.3
28
8.1
56
8.5
27
8.0
54
Access
8.7
523
|
Verified
8.2
382
|
Verified
8.7
578
|
Verified
8.4
397
|
Verified
9.1
691
|
Verified
8.6
424
Advanced Features
8.7
643
|
Verified
8.3
443
8.7
514
|
Verified
8.4
406
|
Verified
9.3
787
|
Verified
9.1
463
|
Verified
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
Not enough data
8.7
14
Not enough data
Calling
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
637
Not enough data
9.1
652
Not enough data
8.8
14
Not enough data
Contacts
8.7
649
Not enough data
8.6
576
Not enough data
8.6
517
Not enough data
Insights
8.5
493
Not enough data
8.7
554
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
405
Not enough data
9.3
16
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
8.7
51
|
Verified
9.2
97
|
Verified
8.7
53
|
Verified
9.0
80
|
Verified
Feature Not Available
Features
9.1
122
|
Verified
8.8
56
|
Verified
Feature Not Available
8.4
51
|
Verified
9.3
89
8.5
55
|
Verified
9.3
113
|
Verified
8.6
53
|
Verified
9.3
84
|
Verified
8.6
54
|
Verified
8.9
99
|
Verified
8.2
51
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and RingEX are categorized as UCaaS Platforms, VoIP Providers, and Video Conferencing
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, and Outbound Call Tracking
RingEX is categorized as Online Fax, Webinar, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingEX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Computer Software
9.8%
Information Technology and Services
5.3%
Insurance
5.0%
Staffing and Recruiting
4.8%
Financial Services
4.8%
Other
70.3%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
What’s involved in setting up my RingCentral Office business phone system?
2 Comments
AG
For us it was really simple. The account manager actually did the setup over screen share and showed us how he was setting it up as he was going along. So...Read more
How much does RingCentral Office cost?
1 Comment
Official Response from RingEX
RingCentral Office offers simple, all-inclusive pricing with a predictable low monthly cost.
All editions include everything you need for your business,...Read more
Is there a free trial for RingCentral Office?
1 Comment
Official Response from RingEX
RingCentral Office comes with a 30-day money-back guarantee, so there’s no risk in purchasing and trying it for your business. The phones can also be...Read more
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