Link copied to clipboard # Dialpad Connect vs RingEX Comparison - What are their main differences? Share [ Export ](/compare/dialpad-connect/ringex/export.csv) Dialpad ConnectRingEX[+ Add Product](#) Reviews **Dialpad Connect** [ 4.4/5(4,215) ](https://www.g2.com/products/dialpad-connect/reviews#reviews) **RingEX** [ 4.2/5(1,489) ](https://www.g2.com/products/ringex/reviews#reviews) Pricing **Dialpad Connect** Free Trial **$25** Per user, per month invoiced annually · Pro **RingEX** Free Trial **$30.00** 1 User Per Month · Core **Pricing Insights** from reviews Time to Implement **Dialpad Connect** 1 month Based on 594 responses **RingEX** 1 month Based on 67 responses Return on Investment **Dialpad Connect** 12 months Based on 434 responses **RingEX** 12 months Based on 65 responses Perceived Cost **Dialpad Connect** $$$$$ **RingEX** $$$$$ Average Discount **Dialpad Connect** 9% **RingEX** 11%2% more ![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect") ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") G2 offers free advice on this comparison. Chat with an expert How do we contact you? ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call Who do you want to talk with? ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human Pros & Cons **Dialpad Connect** [ Ease of Use (130) ](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1570876&qs=pros-and-cons#reviews)[ Call Management (71) ](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1571189&qs=pros-and-cons#reviews)[ Call Issues (57) ](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1574632&qs=pros-and-cons#reviews)[ Connection Issues (43) ](https://www.g2.com/products/dialpad-connect/reviews?filters%5Bsentiment_snippet%5D=1573638&qs=pros-and-cons#reviews) **RingEX** [ Ease of Use (195) ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778475&qs=pros-and-cons#reviews)[ Customer Support (124) ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778227&qs=pros-and-cons#reviews)[ Complex Processes (44) ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778806&qs=pros-and-cons#reviews)[ Call Issues (42) ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778034&qs=pros-and-cons#reviews) Integrations **Dialpad Connect** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_82fc1e9c237ef89f7dfac67a73569ec0/appfolio.png "Product Avatar Image") AppFolio ](https://www.g2.com/products/appfolio/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ee74cc542892f17dc5873ec632e4f9aa/datarails.png "Product Avatar Image") Datarails ](https://www.g2.com/products/datarails/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_51ec513e6ad628878d6541b01b22ba4c/front.png "Product Avatar Image") Front ](https://www.g2.com/products/front/reviews)[ View all ](https://www.g2.com/products/dialpad-connect/integrations) **RingEX** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign ](https://www.g2.com/products/activecampaign/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ff47c687f709c1066319182e9ab0b3b5/apple-ios.png "Product Avatar Image") iOS ](https://www.g2.com/products/apple-ios/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_58892ae6dbe98f8c5ff1112541c64b94/athenaone.jpeg "Product Avatar Image") athenaOne ](https://www.g2.com/products/athenaone/reviews)[ View all ](https://www.g2.com/products/ringex/integrations) Screenshots **Dialpad Connect** No screenshot available **RingEX** ![RingEX screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/58552/1.JPG) Ratings Meets Requirements **Dialpad Connect** 8.9 8.93,243 **RingEX** 8.8 8.81,195 Ease of Use **Dialpad Connect** 9.1 9.13,443 **RingEX** 8.6 8.61,213 Ease of Setup **Dialpad Connect** 9.0 9.01,249 **RingEX** 8.2 8.2792 Ease of Admin **Dialpad Connect** 8.9 8.91,149 **RingEX** 8.3 8.3684 Quality of Support **Dialpad Connect** 8.5 8.52,552 **RingEX** 8.1 8.11,097 Has the product been a good partner in doing business? **Dialpad Connect** 8.9 8.91,073 **RingEX** 8.3 8.3672 Product Direction (% positive) **Dialpad Connect** 8.2 8.23,087 **RingEX** 7.9 7.91,151 Features Video Conferencing[Hide 77 FeaturesShow 77 Features](javascript:void(0);) 8.9 1,590 9.0 309 Collaboration Tools Screen Sharing 8.7 1271 9.1(won by 0.4) 258 Presentations 8.8 287 9.1(won by 0.3) 144 Whiteboarding 8.9(won by 0.2) 44 8.7 118 Real-Time Chat 8.9(tied score) 323 8.9(tied score) 144 Hand Raising 9.2(won by 0.1) 47 9.1 125 File Sharing Not enough data Not enough data Private Chat Not enough data Not enough data Real-Time Chat Not enough data Not enough data Meeting Coordination Scheduling 8.7 1185 8.9(won by 0.2) 247 Video Call Recording 8.8 1107 9.1(won by 0.3) 239 Participant Permissions 8.9(tied score) 354 8.9(tied score) 226 One-Click Join 9.2(won by 0.1) 357 9.1 148 Video Streaming Not enough data Not enough data On-Demand Recording Not enough data Not enough data Call Recording Not enough data Not enough data Call Recording Not enough data Not enough data Event Scheduling Not enough data Not enough data Software Type Mobile 8.6 1034 9.0(won by 0.4) 250 Browser Application 9.0 345 9.1(won by 0.1) 145 Desktop Application 8.9 264 9.2(won by 0.3) 166 Agentic AI - Video Conferencing Autonomous Task Execution Feature Not Available 8.6(won by default) 15 Proactive Assistance Feature Not Available 8.7(won by default) 14 Decision Making Feature Not Available 8.6(won by default) 14 Additional Functionality Video Support Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Attendance Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Single Sign On Not enough data Not enough data Registration Management Not enough data Not enough data Email Management Not enough data Not enough data Calendar Management Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Activity Dashboard Not enough data Not enough data Data Security Not enough data Not enough data Document Storage Not enough data Not enough data Document Management Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Customizable Branding Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data Drag & Drop Not enough data Not enough data Conferencing Not enough data Not enough data Breakout Rooms Not enough data Not enough data Third-Party Integrations Not enough data Not enough data API Not enough data Not enough data Generative AI Not enough data Not enough data Chat/Messaging Not enough data Not enough data Whiteboard Not enough data Not enough data Reminders Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Meeting Management Not enough data Not enough data Brainstorming Not enough data Not enough data Presentation Streaming Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Mobile Access Not enough data Not enough data Video Conferencing Not enough data Not enough data User Management Not enough data Not enough data AI Copilot Not enough data Not enough data SSL Security Not enough data Not enough data File Transfer Not enough data Not enough data Email Reminders Not enough data Not enough data Remote Access/Control Not enough data Not enough data Content Management Not enough data Not enough data Microsoft Outlook Integration Not enough data Not enough data CRM Not enough data Not enough data Auto Framing Not enough data Not enough data On-Demand Webcasting Not enough data Not enough data Automatic Transcription Not enough data Not enough data Two Way Audio & Video Not enough data Not enough data User Profiles Not enough data Not enough data Video Management Not enough data Not enough data Polls/Voting Not enough data Not enough data Event Management Not enough data Not enough data Brand Management Not enough data Not enough data HD Audio/Video Not enough data Not enough data Presentation Tools Not enough data Not enough data Communication Management Not enough data Not enough data Host Controls Not enough data Not enough data VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);) 8.6 1,035 8.9 683 Platform Basics - VoIP Providers PBX systems, VoIP Softphone 8.0 27 8.5(won by 0.5) 98 (There is a greater than 0.5 difference between this product's rating and its competitors) Call Management 9.1(won by 0.4) 50 8.7 158 Network monitoring 9.1(won by 0.6) 30 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.5 95 Integrations 8.6(won by 0.6) 53 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.0 120 Virtual PBX 7.6 24 8.0(won by 0.4) 82 SIP trunking services 8.1(tied score) 24 8.1(tied score) 80 Third-Party Integrations Not enough data 8.3(won by default) 6 Contact Management Not enough data Not enough data Communication Management Not enough data Not enough data Fax Management Not enough data Not enough data Call List Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Call Monitoring Not enough data Not enough data Workflow Management Not enough data Not enough data Call Center Integration Not enough data Not enough data Basic Communication Phone Calls 9.3(won by 0.2) 954 | Verified 9.1 583 | Verified Video Calls 8.4(won by 0.1) 443 | Verified 8.3 417 | Verified Instant Messaging 9.1(won by 0.3) 732 | Verified 8.8 460 | Verified Screen Sharing 8.4(won by 0.2) 455 | Verified 8.2 371 | Verified Conference Calls 8.9(won by 0.3) 636 | Verified 8.6 438 | Verified Desk-to-Desk Calls 9.2(won by 0.2) 632 | Verified 9.0 448 | Verified SMS Messaging Not enough data 10.0(won by default) 9 Chat/Messaging Not enough data 9.2(won by default) 11 Two-Way Audio & Video Not enough data 9.2(won by default) 8 Video Call Recording Not enough data Not enough data SIP Trunking Not enough data Not enough data Agentic AI - VoIP Providers Autonomous Task Execution 8.1(won by 0.1) 25 8.0 55 Cross-system Integration 8.6(won by 0.4) 25 8.2 56 Adaptive Learning 8.0 23 8.1(won by 0.1) 53 Proactive Assistance 8.3(won by 0.2) 23 8.1 55 Access Software Pairing 8.7(won by 0.4) 519 | Verified 8.3 383 | Verified Browser Extension 8.7(won by 0.3) 576 | Verified 8.4 399 | Verified Individual Download 9.1(won by 0.5) 691 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.6 434 Advanced Features Hold Music 8.6(won by 0.3) 642 | Verified 8.3 455 Automated Attendants 8.7(won by 0.3) 510 | Verified 8.4 420 | Verified VOiP Number 9.3(won by 0.2) 793 | Verified 9.1 485 | Verified Additional Functionality Multi-Channel Communication Not enough data 10.0(won by default) 10 Customizable Reports Not enough data 8.3(won by default) 5 Automatic Call Distribution Not enough data 9.7(won by default) 5 Real-Time Data Not enough data 10.0(won by default) 5 Real-Time Reporting Not enough data 9.4(won by default) 6 Real-Time Analytics Not enough data 10.0(won by default) 6 Activity Dashboard Not enough data 9.0(won by default) 5 Reporting & Statistics Not enough data 9.0(won by default) 8 CRM Not enough data 7.0(won by default) 5 Generative AI Not enough data 9.3(won by default) 7 Call Transfer Not enough data 9.3(won by default) 7 Call Reporting Not enough data 9.7(won by default) 6 Voice Mail Not enough data 8.6(won by default) 6 Mobile Access Not enough data 8.9(won by default) 14 IVR Not enough data 8.6(won by default) 7 Interaction Tracking Not enough data 9.8(won by default) 7 Call Routing Not enough data 9.4(won by default) 11 Alerts/Notifications Not enough data 10.0(won by default) 5 Video Conferencing Not enough data 9.4(won by default) 6 Multiple User Accounts Not enough data 9.7(won by default) 5 VoIP Connection Not enough data 8.6(won by default) 6 Reporting/Analytics Not enough data 8.8(won by default) 7 VoIP Not enough data 9.3(won by default) 5 Call Queues Not enough data 10.0(won by default) 6 Access Controls/Permissions Not enough data 9.0(won by default) 5 Unified Communications Not enough data 9.6(won by default) 9 Voicemail Transcription Not enough data 10.0(won by default) 5 Live Chat Not enough data Not enough data Call Tracking Not enough data Not enough data Purchasing & Receiving Not enough data Not enough data Employee Directory Not enough data Not enough data AI Copilot Not enough data Not enough data Activity Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Call Scripting Not enough data Not enough data Call Recording Not enough data Not enough data Virtual Call Center Not enough data Not enough data Auto-Dialer Not enough data Not enough data Contact Database Not enough data Not enough data Call Logging Not enough data Not enough data Caller ID Not enough data Not enough data Customizable Caller ID Not enough data Not enough data Callback Scheduling Not enough data Not enough data API Not enough data Not enough data Call Conferencing Not enough data Not enough data Call Disposition Not enough data Not enough data Predictive Dialer Not enough data Not enough data Spam Blocker Not enough data Not enough data On-Demand Recording Not enough data Not enough data Caller Profiles Not enough data Not enough data Conferencing Not enough data Not enough data Text to Speech Not enough data Not enough data Call Screening Not enough data Not enough data Online Voice Transmission Not enough data Not enough data UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);) 9.1 165 9.5 86 Agentic AI - UCaaS Platforms Cross-system Integration Not enough data 9.0(won by default) 5 Natural Language Interaction Not enough data 9.7(won by default) 5 Autonomous Task Execution Not enough data Not enough data Adaptive Learning Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Extensions Native VoIP 9.2(won by 0.4) 99 | Verified 8.8 56 | Verified CCaaS Option 9.1(won by 0.7) 81 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.4 20 Tenancy Flexibility 8.8(won by default) 91 | Verified Feature Not Available Features Voicemail to Email 9.1(won by 0.1) 127 | Verified 9.0 67 | Verified File Sharing 9.3(won by 0.6) 92 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.7 57 | Verified Voice Conferencing 9.3(won by 0.6) 114 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.7 60 | Verified Video Conferencing 9.3(won by 0.6) 85 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.7 60 | Verified Conference Transcripts 8.8(won by 0.5) 101 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 53 IVR Not enough data 9.7(won by default) 5 Customizable Reports Not enough data 10.0(won by default) 5 Voicemail to SMS Feature Not Available Feature Not Available Electronic Faxes Not enough data Not enough data Video Call Recording Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Meeting Management Not enough data Not enough data Screen Sharing Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data Virtual Voicemail Not enough data Not enough data Additional Functionality Voice Mail Not enough data 10.0(won by default) 5 SSL Security Not enough data 10.0(won by default) 5 Caller ID Not enough data 10.0(won by default) 5 Alerts/Notifications Not enough data 10.0(won by default) 5 Mobile Access Not enough data 10.0(won by default) 5 Contact Management Not enough data 10.0(won by default) 5 Call Center Management Not enough data 9.3(won by default) 5 Access Controls/Permissions Not enough data 9.3(won by default) 5 Call Tracking Not enough data 10.0(won by default) 5 Call Transfer Not enough data 10.0(won by default) 5 Group Messaging Not enough data 10.0(won by default) 5 Call Recording Not enough data 10.0(won by default) 5 Call Monitoring Not enough data 10.0(won by default) 5 SMS Messaging Not enough data 10.0(won by default) 5 Reporting & Statistics Not enough data 10.0(won by default) 5 Chat/Messaging Not enough data 10.0(won by default) 5 Trend Analysis Not enough data Not enough data Generative AI Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Activity Tracking Not enough data Not enough data Interaction Tracking Not enough data Not enough data Virtual Backgrounds Not enough data Not enough data AI Copilot Not enough data Not enough data Task Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Routing Not enough data Not enough data Multi-User Collaboration Not enough data Not enough data Single Sign On Not enough data Not enough data Online Fax[Hide 60 FeaturesShow 60 Features](javascript:void(0);) Not enough data 8.7 188 Documents Document Signature Not enough data 7.4(won by default) 150 Storage Not enough data 8.1(won by default) 158 Editing Not enough data Feature Not Available Fax to Email Not enough data Not enough data Document Storage Not enough data Not enough data Secure Data Storage Not enough data Not enough data Electronic Signature Not enough data Not enough data Agentic AI - Online Fax Autonomous Task Execution Not enough data 8.5(won by default) 11 Cross-system Integration Not enough data 8.6(won by default) 11 Active Directory Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data File Transfer Not enough data Not enough data Sending Fax Number Not enough data 9.0(won by default) 176 Existing Numbers Not enough data 9.1(won by default) 173 Cross-Platform Sending Not enough data 8.9(won by default) 160 Unlimited Sending Not enough data 9.2(won by default) 163 Contact Management Not enough data 8.9(won by default) 166 Alerts Not enough data 9.1(won by default) 167 Print Management Not enough data Not enough data File Management Not enough data Not enough data Invoice Management Not enough data Not enough data Email Management Not enough data Not enough data Compliance Management Not enough data Not enough data Communication Management Not enough data Not enough data Call Center Management Not enough data Not enough data User Management Not enough data Not enough data Email to Fax Not enough data Not enough data Fax Management Not enough data Not enough data Additional Functionality Full Text Search Not enough data Not enough data HIPAA Compliant Not enough data Not enough data Audit Trail Not enough data Not enough data Delivery Tracking Not enough data Not enough data Multiple Format Support Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data FoIP Not enough data Not enough data Purchasing & Receiving Not enough data Not enough data SMS Messaging Not enough data Not enough data CRM Not enough data Not enough data Whitelisting/Blacklisting Not enough data Not enough data Status Tracking Not enough data Not enough data Multiple User Accounts Not enough data Not enough data Archiving & Retention Not enough data Not enough data Encryption Not enough data Not enough data Document Templates Not enough data Not enough data Generative AI Not enough data Not enough data Self Service Portal Not enough data Not enough data Electronic Faxes Not enough data Not enough data Collaboration Tools Not enough data Not enough data AI Copilot Not enough data Not enough data Voice Mail Not enough data Not enough data Automated Routing Not enough data Not enough data Reporting & Statistics Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Caller ID Not enough data Not enough data SSL Security Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Activity Tracking Not enough data Not enough data Monitoring Not enough data Not enough data Contact Database Not enough data Not enough data Webinar[Hide 53 FeaturesShow 53 Features](javascript:void(0);) Not enough data 8.3 107 Host Tools Customizable Branding Not enough data 8.5(won by default) 77 Role-based Access Not enough data 8.7(won by default) 82 Recording Not enough data 9.0(won by default) 92 Mobile Access Not enough data Not enough data Attendee Tools Registration Not enough data 8.8(won by default) 86 Attendee Live Chat Not enough data 8.9(won by default) 86 Polls and Surveys Not enough data 8.2(won by default) 69 Post-Event Tools Reporting/Analytics Not enough data 8.5(won by default) 66 Attendee Reports Not enough data 8.4(won by default) 69 Integrations Social Media Integration Not enough data 8.1(won by default) 60 Third-Party Integrations Not enough data 8.4(won by default) 67 Agentic AI - Webinar Autonomous Task Execution Not enough data 7.7(won by default) 8 Multi-step Planning Not enough data 7.7(won by default) 8 Cross-system Integration Not enough data 7.5(won by default) 8 Natural Language Interaction Not enough data 8.1(won by default) 8 Proactive Assistance Not enough data 8.1(won by default) 8 Additional Functionality Electronic Hand Raising Not enough data Not enough data Surveys & Feedback Not enough data Not enough data On-Demand Webinars Not enough data Not enough data Email Reminders Not enough data Not enough data AI Copilot Not enough data Not enough data Customizable Templates Not enough data Not enough data Content Management Not enough data Not enough data Social Promotion Not enough data Not enough data Audience Engagement Not enough data Not enough data Presentation Streaming Not enough data Not enough data Contact Management Not enough data Not enough data Quizzes Not enough data Not enough data Video Support Not enough data Not enough data User Management Not enough data Not enough data Real-Time Data Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Breakout Rooms Not enough data Not enough data Video Conferencing Not enough data Not enough data Event Management Not enough data Not enough data Polls/Voting Not enough data Not enough data API Not enough data Not enough data File Sharing Not enough data Not enough data Calendar Management Not enough data Not enough data Screen Sharing Not enough data Not enough data Generative AI Not enough data Not enough data Registration Management Not enough data Not enough data Engagement Tracking Not enough data Not enough data Q&A Management Not enough data Not enough data Multi hosts Not enough data Not enough data Event Scheduling Not enough data Not enough data CRM Not enough data Not enough data Document Storage Not enough data Not enough data Whiteboard Not enough data Not enough data Activity Dashboard Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data Meeting Management Not enough data Not enough data Video Streaming Not enough data Not enough data Call Center Infrastructure (CCI)[Hide 62 FeaturesShow 62 Features](javascript:void(0);) Not enough data 8.8 266 Platform Mobile Access Not enough data 9.0(won by default) 242 Queue Management Not enough data 8.7(won by default) 226 Call Routing Not enough data 9.1(won by default) 239 Call Back Not enough data 8.7(won by default) 223 IVR Not enough data 8.5(won by default) 215 Automatic Call Distribution Not enough data 8.8(won by default) 222 Omnichannel Not enough data Feature Not Available Call Transfer Not enough data Not enough data Contact Management Not enough data Not enough data Call Center Management Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Campaign Management Not enough data Not enough data Call List Management Not enough data Not enough data Generative AI AI Text-to-Speech Not enough data Feature Not Available Generative AI Not enough data Not enough data Workforce Management Call Monitoring Not enough data 8.8(won by default) 226 Performance Evaluation Not enough data 8.7(won by default) 219 Real-Time Monitoring Not enough data Not enough data Monitoring Not enough data Not enough data Call Center Infrastructure (CCI) Autonomous Task Execution Not enough data 8.9(won by default) 23 Cross-system Integration Not enough data 8.8(won by default) 24 Natural Language Interaction Not enough data 9.1(won by default) 23 Proactive Assistance Not enough data 9.0(won by default) 23 Third-Party Integrations Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Multi-Language Not enough data Not enough data Administrative Call Recording Not enough data 8.8(won by default) 229 Reporting & Dashboards Not enough data 8.6(won by default) 228 Call Reporting Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customer History Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Phone Key Input Not enough data Not enough data Call Logging Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Data Not enough data Not enough data AI Copilot Not enough data Not enough data CRM Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Activity Tracking Not enough data Not enough data Live Chat Not enough data Not enough data Call Scripting Not enough data Not enough data Contact Database Not enough data Not enough data Voice Mail Not enough data Not enough data Voice Customization Not enough data Not enough data API Not enough data Not enough data Call Tracking Not enough data Not enough data SMS Messaging Not enough data Not enough data Callback Scheduling Not enough data Not enough data Caller ID Not enough data Not enough data Predictive Dialer Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Auto-Dialer Not enough data Not enough data Pre-recorded Messages Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Multiple Scripts Not enough data Not enough data Interaction Tracking Not enough data Not enough data Call Disposition Not enough data Not enough data Cloud PBX Platforms[Hide 46 FeaturesShow 46 Features](javascript:void(0);) Not enough data 8.8 73 Basic Communication - Cloud PBX Call Management Not enough data 9.0(won by default) 64 Communication Management Not enough data 8.9(won by default) 63 Scalability Not enough data 9.1(won by default) 58 Integrations Not enough data 8.3(won by default) 60 Mobile Accessibility Not enough data 9.1(won by default) 60 Accessibility Not enough data 8.8(won by default) 57 Contact Management Not enough data Not enough data Queue Management Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Call List Management Not enough data Not enough data Fax Management Not enough data Not enough data Advanced Features - Cloud PBX Security and Compliance Not enough data 8.7(won by default) 54 Analytics and Reporting Not enough data 8.5(won by default) 59 Support and Reliability Not enough data 8.6(won by default) 58 Automated attendant Not enough data 8.9(won by default) 55 Real-Time Analytics Not enough data Not enough data Additional Functionality Virtual Extensions Not enough data Not enough data Call Disposition Not enough data Not enough data Customizable Caller ID Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Generative AI Not enough data Not enough data Call Tracking Not enough data Not enough data SMS Messaging Not enough data Not enough data Call Routing Not enough data Not enough data Call Recording Not enough data Not enough data Conferencing Not enough data Not enough data Call Transfer Not enough data Not enough data Callback Scheduling Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Interaction Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Real-Time Updates Not enough data Not enough data On-Demand Recording Not enough data Not enough data Mobile Access Not enough data Not enough data AI Copilot Not enough data Not enough data IVR Not enough data Not enough data Customizable Reports Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Monitoring Not enough data Not enough data Voice Mail Not enough data Not enough data Video Conferencing Not enough data Not enough data Caller ID Not enough data Not enough data SIP Trunking Not enough data Not enough data For Cloud Phone Systems Not enough data Not enough data Ring Groups Not enough data Not enough data Show 7 feature categories with incomplete data Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Call Reporting Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Call Whispering Not enough data Not enough data Callback Scheduling Not enough data Not enough data CRM Not enough data Not enough data Call Tagging Not enough data Not enough data Dashboard Not enough data Not enough data Call Recording Not enough data Not enough data Alerts/Escalation Not enough data Not enough data AI Copilot Not enough data Not enough data Call Transcription Not enough data Not enough data Queue Management Not enough data Not enough data Manual Dialer Not enough data Not enough data Call Tracking Not enough data Not enough data Auto-Dialer Not enough data Not enough data Call Monitoring Not enough data Not enough data Activity Tracking Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Contact Management Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Progressive Dialer Not enough data Not enough data Voice Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Monitoring Not enough data Not enough data IVR Not enough data Not enough data Call Logging Not enough data Not enough data Chatbot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Outbound Call Center Not enough data Not enough data Interaction Tracking Not enough data Not enough data Voice Mail Not enough data Not enough data Call Routing Not enough data Not enough data Automated Responses Not enough data Not enough data API Not enough data Not enough data Call Transfer Not enough data Not enough data AI Summarization Not enough data Not enough data Call Center Management Not enough data Not enough data Inbound Call Center Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Predictive Dialer Not enough data Not enough data Blended Call Center Not enough data Not enough data Caller ID Not enough data Not enough data Generative AI Not enough data Not enough data Performance Management Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Call Scripting Not enough data Not enough data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Conversation Intelligence[Hide 48 FeaturesShow 48 Features](javascript:void(0);) Not enough data Not enough data Call Analytics Call Analysis Not enough data 9.0(won by default) 5 Call Recording Not enough data Not enough data Machine Learning Not enough data Not enough data Lead Qualification Not enough data Not enough data Trend Analysis Not enough data Not enough data Real-Time Data Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Artificial Intelligence - Conversation Intelligence Customer Scoring Not enough data Not enough data Speech-to-Text Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Generative AI AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Agentic AI - Conversation Intelligence Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Forecasting Not enough data Not enough data Additional Functionality Performance Metrics Not enough data Not enough data Keyword Filtering Not enough data Not enough data Natural Language Processing Not enough data Not enough data For Contact Centers Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Call Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data AI Copilot Not enough data Not enough data Automatic Transcription Not enough data Not enough data Playbooks Not enough data Not enough data Employee Coaching Tools Not enough data Not enough data Text Mining Not enough data Not enough data Trend/Problem Indicators Not enough data Not enough data Notes Management Not enough data Not enough data Retention Tracking Not enough data Not enough data Feedback Management Not enough data Not enough data Recommendations Not enough data Not enough data Dashboard Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Compliance Tracking Not enough data Not enough data API Not enough data Not enough data Rules-Based Workflow Not enough data Not enough data Intent Recognition Not enough data Not enough data Tagging Not enough data Not enough data Collaboration Tools Not enough data Not enough data Prioritization Not enough data Not enough data Contact Center Quality Assurance[Hide 43 FeaturesShow 43 Features](javascript:void(0);) Not enough data Not enough data Quality Assurance Evaluation Not enough data Not enough data Calibration Not enough data Not enough data Reports Not enough data Not enough data Engagement Feedback Not enough data Not enough data Dashboards Not enough data Not enough data Training Not enough data Not enough data Activity Dashboard Not enough data Not enough data Performance Third-Party Integrations Not enough data Not enough data Compliance Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Call Routing Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Customer Journey Mapping Not enough data Not enough data Employee Coaching Tools Not enough data Not enough data Queue Management Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Call Monitoring Not enough data Not enough data Quality Management Not enough data Not enough data Customer Surveys Not enough data Not enough data Agent Interface Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Leaderboards Not enough data Not enough data Employee Reward Programs Not enough data Not enough data Workforce Management Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Customer Experience Management Not enough data Not enough data Predictive Dialer Not enough data Not enough data Video Conferencing Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data KPI Monitoring Not enough data Not enough data AI Copilot Not enough data Not enough data Feedback Management Not enough data Not enough data IVR Not enough data Not enough data Contact Management Not enough data Not enough data Multiple Scoring Models Not enough data Not enough data Real-Time Updates Not enough data Not enough data Interaction Tracking Not enough data Not enough data Call Recording Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Screen Recording Not enough data Not enough data Workflow Automation Not enough data Not enough data Speech Analytics[Hide 75 FeaturesShow 75 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Live Chat Not enough data Not enough data Call Transfer Not enough data Not enough data Archiving & Retention Not enough data Not enough data Call Center Management Not enough data Not enough data Call Tagging Not enough data Not enough data Call List Management Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Queue Management Not enough data Not enough data Real-Time Data Not enough data Not enough data API Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data CRM Not enough data Not enough data Performance Metrics Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Activity Tracking Not enough data Not enough data IVR Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Scheduled Recording Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Call Monitoring Not enough data Not enough data File Transfer Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Reporting Not enough data Not enough data Call Transcription Not enough data Not enough data Campaign Management Not enough data Not enough data Call Disposition Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Contact Management Not enough data Not enough data Predictive Dialer Not enough data Not enough data Voice Mail Not enough data Not enough data Caller ID Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Call Routing Not enough data Not enough data Call Tracking Not enough data Not enough data Recording Not enough data Not enough data Auto-Dialer Not enough data Not enough data Chat/Messaging Not enough data Not enough data On-Demand Recording Not enough data Not enough data Customizable Reports Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Conferencing Not enough data Not enough data AI Copilot Not enough data Not enough data Interaction Tracking Not enough data Not enough data Predictive Analytics Not enough data Not enough data Visual Analytics Not enough data Not enough data Sales Trend Analysis Not enough data Not enough data Audio Capture Not enough data Not enough data Email Alerts Not enough data Not enough data Tagging Not enough data Not enough data Self-Service Search Not enough data Not enough data Natural Language Processing Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Automatic Transcription Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Request Assignment Not enough data Not enough data Speech-to-Text Analysis Not enough data Not enough data Self Service Portal Not enough data Not enough data Performance Management Not enough data Not enough data Call Recording Not enough data Not enough data Search/Filter Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Compliance Management Not enough data Not enough data Multi-Language Not enough data Not enough data HIPAA Compliant Not enough data Not enough data Data Security Not enough data Not enough data Call Scripting Not enough data Not enough data Customer Service Analytics Not enough data Not enough data Quality Assurance Not enough data Not enough data Customer Experience Management Not enough data Not enough data Communication Management Not enough data Not enough data Categorization/Grouping Not enough data Not enough data Language Detection Not enough data Not enough data Google Workspace Communication Tools[Hide 1 FeatureShow 1 Feature](javascript:void(0);) Not enough data Not enough data Agentic AI - Google Workspace Communication Tools Cross-system Integration Not enough data Not enough data Sales Coaching[Hide 50 FeaturesShow 50 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - Sales Coaching Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Decision Making Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Training Knowledge Base Not enough data Not enough data Coaching Materials Not enough data Not enough data Playbook Creation Not enough data Not enough data Video Record Not enough data Not enough data Feedback Review Not enough data Not enough data Scorecard Not enough data Not enough data Coaching Card Not enough data Not enough data Leaderboard Not enough data Not enough data Real-Time Updates Not enough data Not enough data Notifications Not enough data Not enough data Competition Not enough data Not enough data Generative AI AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Performance Metrics Not enough data Not enough data Feedback Management Not enough data Not enough data AI Copilot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Mobile Access Not enough data Not enough data Collaboration Tools Not enough data Not enough data Gamification Not enough data Not enough data Automatic Transcription Not enough data Not enough data Call Recording Not enough data Not enough data Sales Reports Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Commenting/Notes Not enough data Not enough data Built-in Course Authoring Not enough data Not enough data Learning Paths/Tracks Not enough data Not enough data Assessment Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Call Monitoring Not enough data Not enough data Goal Setting/Tracking Not enough data Not enough data Workflow Management Not enough data Not enough data Learning Management Not enough data Not enough data Content Management Not enough data Not enough data Training Management Not enough data Not enough data Document Management Not enough data Not enough data Content Library Not enough data Not enough data Recommendations Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Tracking Not enough data Not enough data Performance Management Not enough data Not enough data Onboarding Not enough data Not enough data Search/Filter Not enough data Not enough data User Insights Reviewers' Company Size [![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect")](https://www.g2.com/products/dialpad-connect/reviews) Dialpad Connect Small-Business(50 or fewer emp.) 57.8% Mid-Market(51-1000 emp.) 32.7% Enterprise(\> 1000 emp.) 9.5% [![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")](https://www.g2.com/products/ringex/reviews) RingEX Small-Business(50 or fewer emp.) 57.8% Mid-Market(51-1000 emp.) 34.9% Enterprise(\> 1000 emp.) 7.3% Small-Business (50 or fewer emp.) 57.8% 57.8% Mid-Market (51-1000 emp.) 32.7% 34.9% Enterprise (\> 1000 emp.) 9.5% 7.3% Reviewers' Industry [![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect")](https://www.g2.com/products/dialpad-connect/reviews) Dialpad Connect Information Technology and Services 8.2% Marketing and Advertising 8.1% Computer Software 7.7% Financial Services 4.6% Real Estate 3.8% Other 67.5% [![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")](https://www.g2.com/products/ringex/reviews) RingEX Computer Software 9.4% Information Technology and Services 5.4% Insurance 5.2% Financial Services 4.9% Staffing and Recruiting 4.6% Other 70.5% FAQs ## Dialpad Connect vs RingEX FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between RingEX vs Dialpad Connect? Dialpad Connect stands out for higher reviewer satisfaction on ease of use, setup, and support, while RingEX is recognized for reliability and unified communications. | | [RingEX](https://www.g2.com/products/ringex/reviews) | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 4.2/5 (1,432 reviews) | 4.4/5 (4,201 reviews) | | Largest Segment | Small-Business | Small-Business | | Ease of Setup score | 8.2 | 9.0 | | Quality of Support score | 8.0 | 8.5 | | Top Reviewer-Cited Strength | Reliability (107 all-time mentions) | Ease of Use (126 all-time mentions) | ### How do the pricing models of RingEX and Dialpad Connect compare? Dialpad Connect is rated higher for value, with a stronger Price/Cost satisfaction score than RingEX. - **RingEX:** Reviewers describe the pricing as flexible and user-friendly, but several mention that add-ons can make it feel expensive for small teams. - **Dialpad Connect:** Reviewers highlight fair pricing and strong value, with positive sentiment around affordability and included features. - **Switching reasons:** Recent reviewers cite moving from RingEX to alternatives due to perceived high costs and from Dialpad Connect to alternatives for more intuitive setup or lower complexity for small businesses. ### What are the best alternatives to RingEX and Dialpad Connect? The top three alternatives to RingEX and Dialpad Connect are CloudTalk, Genesys Cloud CX, and 3CX. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5 (1,432 reviews) | Small-Business | Flexible pricing, but add-ons can increase cost | Reliability (107 all-time mentions) | | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | 4.4/5 (4,201 reviews) | Small-Business | Fair pricing and strong value | Ease of Use (126 all-time mentions) | | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5 (1,851 reviews) | Small-Business | — | — | | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5 (1,558 reviews) | Mid-Market | — | — | | [3CX](https://www.g2.com/products/3cx/reviews) | 4.4/5 (547 reviews) | Mid-Market | — | — | ### Which VoIP Providers features should I prioritize when comparing RingEX and Dialpad Connect? Buyers comparing RingEX and Dialpad Connect should prioritize ease of use, ease of setup, quality of support, integrations, and mobile experience. - **Ease of Use:** Dialpad Connect scores 9.1, RingEX 8.6. - **Ease of Setup:** Dialpad Connect scores 9.0, RingEX 8.2. - **Quality of Support:** Dialpad Connect scores 8.5, RingEX 8.0. - **Integrations:** RingEX reviewers mention integrations with Google, Microsoft, and CRMs; Dialpad Connect reviewers highlight Front integration (35 all-time mentions). - **Mobile:** Both products are frequently cited for mobile capabilities, with RingEX and Dialpad Connect each receiving consistent positive feedback on mobile use in recent reviews. ### What are the pros and cons of RingEX vs Dialpad Connect? Dialpad Connect's headline strength is ease of use, while RingEX is most recognized for reliability. - **RingEX strengths:** Reliability (107 all-time mentions), easy communication (85), unified platform for calls, messages, and meetings, strong integrations with Google and Microsoft, and robust mobile and desktop experiences. - **RingEX trade-offs:** Reviewers cite a learning curve due to feature breadth, occasional interface complexity, higher perceived cost for small teams (23 mentions of "expensive"), and some support and integration challenges. - **Dialpad Connect strengths:** Ease of use (126 all-time mentions), call management (70), AI-powered transcription (49), call recording (55), and strong cross-platform support. - **Dialpad Connect trade-offs:** Reviewers note call and connection issues (55 and 42 mentions), some missing or less customizable features (29 and 25 mentions), and occasional support delays or complexity for small businesses. ### Is RingEX or Dialpad Connect better for small businesses? Dialpad Connect is the better fit for small businesses, with higher satisfaction scores and a strong small-business reviewer base. - **RingEX:** Largest segment is Small-Business; reviewers appreciate unified communications but mention a steeper learning curve and higher cost for small teams. - **Dialpad Connect:** Largest segment is Small-Business; reviewers consistently highlight ease of use, intuitive setup, and strong value for small business needs. ### Which VoIP Providers platform has better integrations? RingEX is favored for integrations, with reviewers citing a broader range of supported platforms. - **RingEX:** Reviewers mention integrations with Google, Microsoft, and CRMs, with positive sentiment around breadth and utility. - **Dialpad Connect:** Front integration is cited in 35 reviews, with recent reviewers highlighting its value for daily operations. ### How do RingEX and Dialpad Connect compare on customer support? Dialpad Connect holds a modest lead in Quality of Support, with a 0.5-point advantage over RingEX. - **RingEX:** Reviewers describe support as knowledgeable and helpful, though some mention inconsistent experiences and a need for more streamlined assistance. - **Dialpad Connect:** Reviewers highlight responsive and helpful support, with several noting fast resolution times and positive interactions, though a few mention occasional delays. ### Which is easier to implement, RingEX or Dialpad Connect? Dialpad Connect is rated higher for Ease of Setup, with a 0.8-point advantage over RingEX. - **RingEX:** Reviewers describe setup as straightforward but note a learning curve for advanced features and administration. - **Dialpad Connect:** Reviewers consistently praise easy deployment, intuitive onboarding, and minimal setup challenges, especially for small teams. ### Which product has better Mobile? Both RingEX and Dialpad Connect are highly rated for mobile capabilities, with strong reviewer sentiment and frequent positive mentions. - **RingEX:** Mobile is frequently cited as a key benefit in recent reviews, with reviewers highlighting the ability to manage calls, texts, and meetings on the go. - **Dialpad Connect:** Mobile is a standout feature, with reviewers praising the mobile app's reliability, cross-device functionality, and positive user experience. Alternatives **Dialpad Connect Alternatives** ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") [ 3CX ](/products/3cx/reviews) ![8x8 Work](https://images.g2crowd.com/uploads/product/hd_favicon/68620669986358e605a41e1bbdf0fcbf/8x8-work.svg "8x8 Work") [ 8x8 Work ](/products/8x8-work/reviews) ![Zoom Workplace](https://images.g2crowd.com/uploads/product/hd_favicon/c7b3378ce337ba60fdf54bb51ab3eebf/zoom-workplace.svg "Zoom Workplace") [ Zoom Workplace ](/products/zoom-workplace/reviews) ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva") [ Nextiva ](/products/nextiva/reviews) **RingEX Alternatives** ![CloudTalk](https://images.g2crowd.com/uploads/product/hd_favicon/34c81740336bdca5c84a6359c8022c68/cloudtalk.svg "CloudTalk") [ CloudTalk ](/products/cloudtalk/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") [ 3CX ](/products/3cx/reviews) ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva") [ Nextiva ](/products/nextiva/reviews)