# Dialpad Connect vs RingEX Comparison
---
## AI Generated Summary
- **G2 reviewers report** that RingEX excels in **ease of use** , with many users appreciating its straightforward interface that simplifies client connections. One user noted, "I like RingEX for its ease of use, which makes it simple for me to connect with clients."
- **Users say** that Dialpad Connect offers a **clean interface** that allows new team members to quickly adapt with minimal training. A reviewer mentioned, "I find Dialpad Connect easy to use with its clean interface where nothing feels buried."
- **Reviewers mention** that RingEX provides a comprehensive **all-in-one communication solution** , integrating calls, fax, and text features seamlessly. One user highlighted, "I like that RingEX is an all-in-one app for business communication."
- **According to verified reviews** , Dialpad Connect shines in **call management** and reliability, with users praising its ability to manage calls, messages, and meetings on a single platform. A user stated, "The best feature of Dialpad Connect that I like is that it allows me to manage the calls, messages and meetings on one platform with ease."
- **G2 reviewers report** that RingEX has a strong **customer support** system, with users appreciating the dedicated representatives who assist with setup and ongoing needs. One user expressed, "It's great to have a dedicated representative... allowing us to handle everything effortlessly."
- **Users say** that Dialpad Connect's integration capabilities with tools like Salesforce and Hubspot enhance its functionality, making it a valuable asset for businesses looking to streamline their operations. A reviewer noted, "good service, good application and API connection to Salesforce and Hubspot."



| | Dialpad Connect | RingEX | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 4,152 | 1,355 | 
| **Largest Market Segment** | Small-Business (57.9% of reviews) | Small-Business (58.0% of reviews) | 
| **Entry Level Price** | $25 Per user, per month invoiced annually | $30.00 1 User Per Month | 

---
## Top Pros & Cons

### Dialpad Connect

Pros:
- Ease of Use (130 reviews)
- Call Management (71 reviews)

Cons:
- Call Issues (57 reviews)
- Connection Issues (43 reviews)

### RingEX

Pros:
- Ease of Use (216 reviews)
- Customer Support (127 reviews)

Cons:
- Poor Customer Support (55 reviews)
- Complex Processes (49 reviews)

---
## Ratings Comparison
| Rating | Dialpad Connect | RingEX | 
|---|---|---|
  | **Meets Requirements** | 8.9 (3215 reviews) | 8.8 (1105 reviews) | 
  | **Ease of Use** | 9.1 (3390 reviews) | 8.6 (1122 reviews) | 
  | **Ease of Setup** | 9.0 (1221 reviews) | 8.2 (704 reviews) | 
  | **Ease of Admin** | 8.9 (1128 reviews) | 8.3 (623 reviews) | 
  | **Quality of Support** | 8.5 (2503 reviews) | 8.0 (1007 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (1052 reviews) | 8.3 (612 reviews) | 
  | **Product Direction (% positive)** | 8.2 (3066 reviews) | 7.9 (1083 reviews) | 

---
## Pricing

### Dialpad Connect

#### Entry-Level Pricing

Plan: Pro

Price: $25 Per user, per month invoiced annually

Description: + UberConference Free

Key Features:
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration

[Browse all 3 editions](https://www.g2.com/products/dialpad-connect/pricing)

#### Free Trial

Yes

### RingEX

#### Entry-Level Pricing

Plan: Core

Price: $30.00 1 User Per Month

Description: A reliable, core phone system to get your business up and running

Key Features:
- Unlimited domestic calling
- SMS and MMS
- IVR

[Browse all 3 editions](https://www.g2.com/products/ringex/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.3/10 | 31 |
| **RingEX** | N/A | N/A |

#### Lead Facilitation

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Customer-facing Chatbot** | 7.7 (25 reviews) | Not enough data | 
| **Lead Qualification** | 7.5 (25 reviews) | Not enough data | 
| **Lead Follow-up** | 8.2 (25 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.1 (26 reviews) | Not enough data | 

#### Organization

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.1 (25 reviews) | Not enough data | 
| **Data Entry** | 8.9 (25 reviews) | Not enough data | 
| **Integrations / APIs** | 8.9 (25 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Coaching ** | 8.2 (26 reviews) | Not enough data | 
| **Peformance Tracking** | 8.4 (26 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **ROI Forecasting ** | 8.1 (24 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.0 (24 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | 9.3 (16 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **RingEX** | 8.7/10 | 182 |

#### Documents

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Editing** | Not enough data | Feature Not Available | 
| **Document Signature ** | Not enough data | 7.3 (148 reviews) | 
| **Storage** | Not enough data | 8.1 (156 reviews) | 

#### Agentic AI - Online Fax

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (11 reviews) | 

#### Sending

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Fax Number** | Not enough data | 9.1 (172 reviews) | 
| **Existing Numbers** | Not enough data | 9.1 (169 reviews) | 
| **Cross-Platform Sending** | Not enough data | 8.9 (158 reviews) | 
| **Unlimited Sending** | Not enough data | 9.2 (161 reviews) | 
| **Contact Management** | Not enough data | 8.9 (164 reviews) | 
| **Alerts** | Not enough data | 9.1 (165 reviews) | 

### Webinar

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **RingEX** | 8.3/10 | 106 |

#### Host Tools

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Branding** | Not enough data | 8.5 (76 reviews) | 
| **Role-based Access** | Not enough data | 8.7 (81 reviews) | 
| **Recording** | Not enough data | 9.0 (91 reviews) | 

#### Attendee Tools

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Registration** | Not enough data | 8.7 (85 reviews) | 
| **Attendee Live Chat** | Not enough data | 8.9 (85 reviews) | 
| **Polls and Surveys** | Not enough data | 8.1 (68 reviews) | 

#### Post-Event Tools

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Event Analytics** | Not enough data | 8.5 (65 reviews) | 
| **Attendee Reports** | Not enough data | 8.3 (68 reviews) | 

#### Integrations

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Social Media Integration** | Not enough data | 8.1 (59 reviews) | 
| **Software Integrations** | Not enough data | 8.4 (66 reviews) | 

#### Agentic AI - Webinar

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (8 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (8 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.9/10 | 1587 |
| **RingEX** | 8.9/10 | 299 |

#### Collaboration Tools

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Screen Sharing** | 8.7 (1271 reviews) | 9.1 (253 reviews) | 
| **Presentations** | 8.8 (287 reviews) | 9.1 (141 reviews) | 
| **Whiteboarding** | 8.9 (44 reviews) | 8.6 (116 reviews) | 
| **Live Chat** | 8.9 (322 reviews) | 8.9 (140 reviews) | 
| **Hand Raising** | 9.2 (47 reviews) | 9.1 (122 reviews) | 

#### Meeting Coordination

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Scheduling** | 8.7 (1185 reviews) | 8.8 (243 reviews) | 
| **Recording** | 8.8 (1107 reviews) | 9.1 (235 reviews) | 
| **Participant Permissions** | 8.9 (354 reviews) | 8.9 (223 reviews) | 
| **One-Click Join** | 9.2 (357 reviews) | 9.0 (145 reviews) | 

#### Software Type

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Mobile** | 8.6 (1033 reviews) | 9.0 (244 reviews) | 
| **Browser Application** | 9.0 (345 reviews) | 9.0 (143 reviews) | 
| **Desktop Application** | 8.9 (262 reviews) | 9.2 (160 reviews) | 

#### Agentic AI - Video Conferencing

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | 8.3 (13 reviews) | 
| **Proactive Assistance** | Feature Not Available | 8.5 (12 reviews) | 
| **Decision Making** | Feature Not Available | 8.3 (12 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Responses

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.5/10 | 22 |
| **RingEX** | N/A | N/A |

#### Feedback Management

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Tagging** | 8.3 (20 reviews) | Not enough data | 
| **Segmentation** | 8.5 (19 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.8 (20 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Thematic Analysis** | 9.0 (20 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.8 (20 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 8.5 (19 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Online Reviews** | 8.4 (18 reviews) | Not enough data | 
| **Surveys** | 8.2 (17 reviews) | Not enough data | 
| **Social Media** | 7.6 (18 reviews) | Not enough data | 
| **Customer Service Channels** | 8.8 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **AI Text Generation** | 8.7 (18 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (18 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **RingEX** | 8.8/10 | 254 |

#### Platform

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Omnichannel** | Not enough data | Feature Not Available | 
| **Mobile Access** | Not enough data | 9.0 (237 reviews) | 
| **Queue Management** | Not enough data | 8.7 (222 reviews) | 
| **Call Routing** | Not enough data | 9.1 (232 reviews) | 
| **Call Back** | Not enough data | 8.7 (220 reviews) | 
| **IVR** | Not enough data | 8.5 (213 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.7 (218 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Workforce Management

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.8 (221 reviews) | 
| **Performance Evaluation** | Not enough data | 8.6 (214 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.9 (22 reviews) | 
| **Cross-system Integration** | Not enough data | 8.9 (22 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.1 (22 reviews) | 
| **Proactive Assistance** | Not enough data | 8.9 (22 reviews) | 

#### Administrative

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Call Recording** | Not enough data | 8.8 (224 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.6 (222 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **RingEX** | 8.8/10 | 64 |

#### Basic Communication - Cloud PBX

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Call Management** | Not enough data | 8.9 (59 reviews) | 
| **Communication Management** | Not enough data | 8.9 (58 reviews) | 
| **Scalability** | Not enough data | 9.1 (56 reviews) | 
| **Integrations** | Not enough data | 8.3 (57 reviews) | 
| **Mobile Accessibility** | Not enough data | 9.1 (58 reviews) | 
| **Accessibility** | Not enough data | 8.8 (55 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Security and Compliance** | Not enough data | 8.7 (52 reviews) | 
| **Analytics and Reporting** | Not enough data | 8.5 (55 reviews) | 
| **Support and Reliability** | Not enough data | 8.6 (54 reviews) | 
| **Automated attendant** | Not enough data | 8.9 (54 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.6/10 | 979 |
| **RingEX** | 8.4/10 | 569 |

#### Platform Basics - VoIP Providers

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.0 (24 reviews) | 8.5 (95 reviews) | 
| **Call Management** | 9.3 (35 reviews) | 8.7 (114 reviews) | 
| **Network monitoring** | 9.0 (27 reviews) | 8.4 (86 reviews) | 
| **Integrations** | 8.6 (37 reviews) | 8.1 (100 reviews) | 
| **Virtual PBX** | 7.6 (24 reviews) | 8.0 (82 reviews) | 
| **SIP trunking services** | 8.1 (24 reviews) | 8.1 (80 reviews) | 

#### Basic Communication

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Phone Calls** | 9.2 (919 reviews) ✓ Verified | 9.1 (528 reviews) ✓ Verified | 
| **Video Calls** | 8.3 (436 reviews) ✓ Verified | 8.3 (398 reviews) ✓ Verified | 
| **Instant Messaging** | 9.1 (716 reviews) ✓ Verified | 8.7 (434 reviews) ✓ Verified | 
| **Screen Sharing** | 8.4 (453 reviews) ✓ Verified | 8.2 (361 reviews) ✓ Verified | 
| **Conference Calls** | 8.9 (632 reviews) ✓ Verified | 8.5 (428 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.1 (627 reviews) ✓ Verified | 9.0 (436 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (22 reviews) | 7.9 (52 reviews) | 
| **Cross-system Integration** | 8.5 (24 reviews) | 8.1 (54 reviews) | 
| **Adaptive Learning** | 8.0 (23 reviews) | 8.0 (52 reviews) | 
| **Proactive Assistance** | 8.2 (22 reviews) | 8.0 (50 reviews) | 

#### Access

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Software Pairing** | 8.7 (518 reviews) ✓ Verified | 8.2 (379 reviews) ✓ Verified | 
| **Browser Extension** | 8.7 (575 reviews) ✓ Verified | 8.4 (393 reviews) ✓ Verified | 
| **Individual Download** | 9.1 (689 reviews) ✓ Verified | 8.6 (425 reviews) | 

#### Advanced Features

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Hold Music** | 8.6 (641 reviews) ✓ Verified | 8.3 (445 reviews) | 
| **Automated Attendants** | 8.7 (510 reviews) ✓ Verified | 8.4 (405 reviews) ✓ Verified | 
| **VOiP Number** | 9.3 (785 reviews) ✓ Verified | 9.0 (470 reviews) ✓ Verified | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.6/10 | 789 |
| **RingEX** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (10 reviews) | Not enough data | 

#### Calling

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Record Calls** | 9.0 (602 reviews) | Not enough data | 
| **Generate Location** | Feature Not Available | Not enough data | 
| **Call Types** | 9.1 (634 reviews) | Not enough data | 
| **Click-to-Call** | 9.1 (648 reviews) | Not enough data | 
| **Auto Dialer** | 8.3 (10 reviews) | Not enough data | 

#### Contacts

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Personalization** | 8.7 (644 reviews) | Not enough data | 
| **Information Locater** | 8.6 (571 reviews) | Not enough data | 
| **Record Prospect Data** | 8.6 (513 reviews) | Not enough data | 

#### Insights

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Notes** | 8.5 (488 reviews) | Not enough data | 
| **Daily Summary** | 8.7 (550 reviews) | Not enough data | 
| **Automated Voicemails** | 8.8 (262 reviews) | Not enough data | 
| **Automated Emails** | Feature Not Available | Not enough data | 
| **Sorts Prospects** | 8.3 (400 reviews) | Not enough data | 
| **Automated Note Taking** | 9.1 (13 reviews) | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 9.1/10 | 158 |
| **RingEX** | 8.5/10 | 70 |

#### Agentic AI - UCaaS Platforms

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Tenancy Flexibility** | 8.8 (91 reviews) ✓ Verified | Feature Not Available | 
| **Native VoIP** | 9.2 (98 reviews) ✓ Verified | 8.7 (53 reviews) ✓ Verified | 
| **CCaaS Option** | 9.1 (81 reviews) ✓ Verified | 8.2 (18 reviews) | 

#### Features

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Voicemail to Email** | 9.1 (123 reviews) ✓ Verified | 8.8 (57 reviews) ✓ Verified | 
| **File Sharing** | 9.3 (90 reviews) | 8.6 (53 reviews) ✓ Verified | 
| **Voice Conferencing** | 9.3 (114 reviews) ✓ Verified | 8.5 (52 reviews) ✓ Verified | 
| **Video Conferencing** | 9.3 (84 reviews) ✓ Verified | 8.6 (53 reviews) ✓ Verified | 
| **Conference Transcripts** | 8.9 (100 reviews) ✓ Verified | 8.2 (49 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 

#### Autonomy

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Dialpad Connect | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to Dialpad Connect (6):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking)

**Unique to RingEX (4):** [Online Fax Software](https://www.g2.com/categories/online-fax), [Webinar Platforms](https://www.g2.com/categories/webinar), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Dialpad Connect | RingEX | 
|---|---|---|
| **Small-Business** | 57.9% | 58.0% | 
| **Mid-Market** | 32.7% | 35.3% | 
| **Enterprise** | 9.5% | 6.6% | 

### By Industry

#### Dialpad Connect

- **Marketing and Advertising:** 8.2%
- **Information Technology and Services:** 8.2%
- **Computer Software:** 7.8%
- **Financial Services:** 4.7%
- **Real Estate:** 3.8%
- **Hospital & Health Care:** 2.9%
- **Non-Profit Organization Management:** 2.8%
- **Staffing and Recruiting:** 2.5%
- **Internet:** 2.4%
- **Construction:** 2.3%
- **Other:** 54.4%

#### RingEX

- **Computer Software:** 9.4%
- **Insurance:** 5.2%
- **Information Technology and Services:** 5.1%
- **Financial Services:** 4.9%
- **Staffing and Recruiting:** 4.8%
- **Marketing and Advertising:** 4.2%
- **Hospital & Health Care:** 4.1%
- **Real Estate:** 3.5%
- **Construction:** 3.5%
- **Health, Wellness and Fitness:** 3.4%
- **Other:** 51.8%

---
## Alternatives

### Alternatives to Dialpad Connect

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1579 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3365 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (915 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56352 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3547 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1759 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)

### Alternatives to RingEX

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3547 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (915 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (631 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1759 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56352 reviews)

---
## Top Discussions

### Dialpad Connect

- Title: [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) — 11 comments, 3 upvotes
  > **Top comment:** "I use it for all audio conference and screen sharing day to day.  Also, I have weekly company meetings scheduled to dial out to the team."
- Title: [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) — 5 comments, 2 upvotes
  > **Top comment:** "No, there is no limit for the Business Plan"
- Title: [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) — 4 comments
  > **Top comment:** "You can find the prices here:..."
- Title: [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) — 3 comments, 4 upvotes
  > **Top comment:** "We thought exactly the same thing...so we tried something a little different. Listen here... https://www.uberconference.com/holdmusiccover"
- Title: [Is Dialpad a VoIP?](https://www.g2.com/discussions/is-dialpad-a-voip) — 2 comments
  > **Top comment:** "It appears that Dialpad has VoIP capabilities: https://www.dialpad.com/features/voip-services/"

### RingEX

- Title: [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "There is no PBX hardware to install or technical contractors needed for an on-site setup to start using your phone system. Once you’ve purchased RingCentral..."
- Title: [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) — 1 comment
  > **Top comment:** "We love RingCentral! It's great that it allows us to call from a main office phone number and provides each user their own work cell/direct number from which..."
- Title: [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) — 1 comment, 1 upvote
  > **Top comment:** "Brianna, thanks for this feedback. Can you tell us more about what you'd like to customize? If we can't make recommendations, we would love to have you visit..."
- Title: [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Set up your phone system to work the way you do
- Connect your office, remote employees and mobile users under one phone system.
- Easily support multiple..."
- Title: [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "RingCentral Office is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dialpad-connect-vs-ringex)