RingEX Reviews & Product Details

RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, and SMS, all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. With built-in AI capabilities like the RingCentral Personal AI Assistant, RingEX helps every employee work smarter. Capture and summarize meetings automatically, generate follow-up actions, and compose clear messages in seconds. AI-driven insights make conversations more productive and ensure that critical information never gets lost. New: Customer Engagement Bundle For customer-facing teams, RingEX now offers the Customer Engagement Bundle — a new tier purpose-built for small to mid-sized businesses that need to deliver faster, more connected support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace, so your team can manage every customer conversation together. Key capabilities include: Shared SMS Inbox: Give teams shared visibility into customer text threads to ensure no message is missed. SMS Opt-Out Compliance: Simplify regulatory adherence and protect customer trust. Reply Templates: Speed up response times while maintaining a consistent brand voice. Queue Transparency: Show callers their place in line or offer convenient callbacks to reduce frustration. RingCentral Live Reports: Gain real-time visibility into call queues and agent performance to optimize staffing and improve service quality. Why RingEX: Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Built on a 99.999% uptime SLA and backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain: Smarter communication with AI — Work faster and reduce manual tasks with the built-in Personal AI Assistant. Unified collaboration — Seamless voice, video, messaging, and SMS in one platform. Better customer experiences — Real-time insights, automated workflows, and faster responses through the Customer Engagement Bundle. RingEX isn’t just a phone system. It’s how modern businesses keep every conversation — internal or external — connected, intelligent, and impactful.

Product Website

Seller

RingCentral

Discussions

RingEX Community

Languages Supported

German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)

Product Description

RingCentral is a cloud-based business phone system

Overview by

Ring Central

Pricing

Pricing provided by RingEX.

Core

$30.00

1 User Per Month

View More Pricing Information

RingEX Media

Message. Video. Phone

Team Messaging

Video Meetings

Business Phone System

Mobile App

Desktop App

Official Downloads

(4)

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How RingCentral has Modernized Some of Today's Biggest Businesses

Interactive Demo

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Ester D.

WC Dept Administrator

Small-Business (50 or fewer emp.)

10/29/2025

"AI Notes and Receptionist Streamline My Workflow Effortlessly"

5/5

What do you like best about RingEX?

AI Notes, the AI receptionist, and all the communication services offered have been quite useful. I appreciate how these features help streamline my daily tasks and improve overall efficiency. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Nothing so far, it's very efficient and useful. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Ester, thank you for sharing your experience! We are pleased to hear that features like AI Notes and the AI Receptionist help streamline your workflow and boost efficiency. It is great to know RingEX makes communication and collaboration easier for your team. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for being a loyal RingCentral customer, Ester!

See how RingEX improved

Remi K.

Team Lead

Small-Business (50 or fewer emp.)

7/24/2025

Guest users or non-business users of the software, not included in G2 scores.

"Ring EX Delivers Next-Level Home Security"

5/5

What do you like best about RingEX?

The real-time alerts and crystal-clear video quality make monitoring effortless, while the two-way audio adds a level of interaction and control that's incredibly reassuring. I also appreciate how quickly it integrates with other smart home devices, giving me a centralized, secure system without any hassle. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

While Ring EX offers excellent features, one downside is that some of the more advanced functions require a subscription. It would be great if basic features like extended video history or smart alerts were included without an added cost. Additionally, occasional connectivity issues can occur if Wi-Fi signal strength is weak, so placement and network setup are important. Review collected by and hosted on G2.com.

What problems is RingEX solving and how is that benefiting you?

I use Ring EX primarily for home security and real-time monitoring. It helps me keep an eye on my property when I'm away, monitor package deliveries, and stay aware of any unusual activity around my home. The two-way audio also allows me to communicate with visitors or delivery personnel directly, adding an extra layer of convenience and safety. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Remi, the Review Team appreciates your excellent review. Thank you for being a loyal RingCentral customer!

JP D.

Partner

Small-Business (50 or fewer emp.)

6/27/2025

"Many tools - complex for SMBs / entrepreneurs"

3.5/5

What do you like best about RingEX?

Really enjoy being able to answer from either my mobile device and computer; being able to have extensions with different rules as to when to ring, etc. Great to easily be able to merge calls, or forward. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

As an entrepreneur that has many different sides of the business to worry about, I would prefer to have a contact within RingCentral to whom we could tell exactly our needs, and they set up. Having to figure out how to create call flows, messages, faxes, sms, phone lines, extensions when running your business is extremely time consuming, and the system honestly seems cumbersome. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey JP, thank you for sharing your feedback and highlighting the flexibility RingEX provides your remote team! The Review Team is glad features like multi-device access and custom call routing benefit you. We understand that set up and system complexity can challenge entrepreneurs and small businesses such as yourself. We would love to discuss options and resources available, such as RingCentral University. For your convenience, we included a link below to RingCentral University, which we hope you will find helpful for your management and setup needs. If you are interested in continuing the conversation, we would love to learn more from you! Please reference this review and email us directly at review@ringcentral.com with more details.

Thank you for choosing RingCentral!

See how RingEX improved

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

7/22/2025

"Unreliable and Disruptive Experience with No Timely Support"

0/5

What do you like best about RingEX?

RingEX offers a wide range of features and integrations that, when functional, can be useful for remote teams. The platform has potential and a good interface design, and the concept behind RingEX is solid. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

The platform has been extremely unreliable—we’ve been facing a major browser freezing issue since 2nd July 2025, and despite multiple follow-ups, the issue remains unresolved. This has significantly disrupted our daily operations. Even worse, the support team has failed to act with urgency or provide a concrete resolution. For a service we’re paying premium rates for, this is absolutely unacceptable. It’s affecting our client interactions and causing loss of business. If issues like this are not fixed immediately, we will have no choice but to switch to an alternative platform. Poor support, lack of accountability, and unresolved technical bugs have made this experience extremely frustrating. Review collected by and hosted on G2.com.

What problems is RingEX solving and how is that benefiting you?

RingEX is intended to streamline communication and support processes by centralizing calls, messages, and video meetings into a single platform. Initially, it helped reduce the number of tools we had to manage and improved internal collaboration. However, due to recent unresolved issues, the benefits have drastically diminished. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Thank you for taking the time to share such detailed feedback. We understand how critical reliable communication tools are to your operations, and we apologize for any disruption this has caused your team. What you have described falls short of the standard we aim to uphold, and we take your concerns seriously. We would like to ensure this issue is escalated appropriately and addressed with the urgency it deserves. If you are open to it, please email the Review Team directly at review@ringcentral.com with more details so we can continue the conversation and help improve your experience however we can. Your business and trust matter to us; we hope to have the opportunity to earn it back!

Ashley S.

Director of Information Technology & Logistics

Mid-Market (51-1000 emp.)

10/23/2025

"Effortless to Use and Implement"

5/5

What do you like best about RingEX?

The ease of use and implementation. The texting has been a game changer for our business. Customer Support is so responsive and quick to get back to you and resolve your issue. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Some of the issues we have are the language barrier with support on some occasions. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Thank you for your fantastic review, Ashley! The Review Team is delighted to hear that ease of use and implementation have been great for your team, and that texting has been a game changer for communicating with your customers on their time. We are also happy to know that our Support Team is responsive and quick to resolve your issues. We would love to continue the conversation together; please reference this review and email us directly at review@ringcentral.com to share more about your experience. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you for being a loyal RingCentral customer, Ashley!

See how RingEX improved

Naresh K.

IT Manager

Small-Business (50 or fewer emp.)

12/4/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"All-in-One Communication Solution."

5/5

What do you like best about RingEX?

Ringcentral makes communication simple by calls, messages, and meetings into one easy-to-use platform. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Sometime Messages is not working and sometime RingEX application usage high CPU. Review collected by and hosted on G2.com.

Rochelle M.

Office Manager

Small-Business (50 or fewer emp.)

6/18/2025

"A Great Virtual Phone System"

4.5/5

What do you like best about RingEX?

I love the fact that all of our office staff can download the app on their personal phone. allowing us to be mobile, while still able to provide customer support to customers. It was really easy to install as well, and port our other cellphone to your system. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

There is nothing I don't like. I researched 4 other companies and none of them compared to Ring Central's feature and ease of use. Review collected by and hosted on G2.com.

What problems is RingEX solving and how is that benefiting you?

It solves our office communication. We started with 3 employees and now have over 20 field and 5 office workers. We needed an office phone that ring to all office staff, had a voicemail for customers to leave messages. Also within the app we can message each other to ask questions, provide screenshots, etc. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Rochelle, thank you for sharing your thoughtful review! We are proud that RingEX helps your growing team stay connected and support customers on the go. It is excellent to hear that our app’s flexibility, ease of use, and communication features make a real difference for your business. We are honored to hear that you chose us after such careful research. If you are interested in sharing more about your experience with our products and service, we would love to hear from you! Please email the Review Team directly at review@ringcentral.com to continue the conversation together.

We appreciate you for choosing RingCentral, Rochelle!

Christopher D.

SVP

Small-Business (50 or fewer emp.)

5/27/2025

"RingEX, great product with excellent depth"

4.5/5

What do you like best about RingEX?

Ease of setup, we were up and running with a short deadline. There is a depth of features that fulfill needs as you grown the program. Reporting is very good with the advanced package. Support has been excellent, especial with complex solutions.

The option to use AI voice or use your own is a really nice feature. You can create a library of recordings to pull from.

Competitively proced Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Its a lot to navigate, as it is feature rich. Online help could be improved. The consulting firm that does the implementation (optional) is nowhere near as knowledgeable by a far amount than RingEX. Granted some of what we did was complex, as we are using it for 24x7 call rounding based on time. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Thank you for your fantastic review, Christopher; the Review Team values your detailed and thoughtful feedback! We are proud that RingEX supported your team's setup under a tight timeline and that our features and reporting capabilities meet your needs as you grow. We appreciate your recognition of our Support Team and the flexibility our AI and voice tools provide. It is also great to know RingEX effectively replaced your after-hours services. That said, we hear you on the learning curve and your comments about online help and the implementation experience; your input helps us identify any areas for improvement. We would love to learn more about your experience. To continue the conversation, please email us directly at review@ringcentral.com.

Thank you again for choosing RingCentral!

Derik W.

IT Coordinator

Mid-Market (51-1000 emp.)

8/14/2025

"Quality service and suite of options"

5/5

What do you like best about RingEX?

My end-users are able to mask their personal cell numbers and use integrated chat for inter-office communication. Fax options are very useful as well. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Bulk SMS functionality is not good, interface needs a lot of work for it to be useable. Extra cost for webinar option, only able to use a single camera source simultaneously during video meetings. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hi Derik, thank you for taking the time to share such a detailed review! We are glad to hear that features like number masking, integrated chat, and faxing are helping your team communicate more efficiently while reducing costs. The Review Team would love to hear more about your experience; if you are interested in continuing the conversation, please reference this review and email us at review@ringcentral.com. We also encourage you to explore and engage with resources such as our Community and Ideas portal. For your convenience, we have included a link to the Community below.

We appreciate you for being a loyal RingCentral customer and look forward to continuing to support your team’s communication needs!

See how RingEX improved

Anas B.

Safety Assistant

Mid-Market (51-1000 emp.)

10/30/2025

"Great for Managing Driver Calls, But Robo Faxes Are Annoying"

4.5/5

What do you like best about RingEX?

i Can Call and Record the Business Calls for my Drivers in the company and even Text them

, it's easy to use and simple Review collected by and hosted on G2.com.

What do you dislike about RingEX?

I Receive many commercial Faxes, and Wrong Number Calls Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

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Hey Anas, thank you for sharing your experience and for highlighting how RingEX supports your team’s communication and call management needs. We are pleased to know it helps you stay connected and productive wherever you are. The Review Team would love to learn more about your experience; please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

Thank you for being a loyal RingCentral customer!