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RingEX Reviews & Product Details

Pricing

Pricing provided by RingEX.

Core

$30.00
1 User Per Month

RingEX Media

RingEX Demo - Message. Video. Phone
Message. Video. Phone
RingEX Demo - Team Messaging
Team Messaging
RingEX Demo - Video Meetings
Video Meetings
RingEX Demo - Business Phone System
Business Phone System
RingEX Demo - Mobile App
Mobile App
RingEX Demo - Desktop App
Desktop App
Play RingEX Video
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RingEX Reviews (1,234)

View 6 Video Reviews
Reviews

RingEX Reviews (1,234)

View 6 Video Reviews
4.1
1,235 reviews

Pros & Cons

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Ester D.
ED
WC Dept Administrator
Small-Business (50 or fewer emp.)
"AI Notes and Receptionist Streamline My Workflow Effortlessly"
What do you like best about RingEX?

AI Notes, the AI receptionist, and all the communication services offered have been quite useful. I appreciate how these features help streamline my daily tasks and improve overall efficiency. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Nothing so far, it's very efficient and useful. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

Hey Ester, thank you for sharing your experience! We are pleased to hear that features like AI Notes and the AI Receptionist help streamline your workflow and boost efficiency. It is great to know RingEX makes communication and collaboration easier for your team. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for being a loyal RingCentral customer, Ester!

See how RingEX improved
Remi K.
RK
Team Lead
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Ring EX Delivers Next-Level Home Security"
What do you like best about RingEX?

The real-time alerts and crystal-clear video quality make monitoring effortless, while the two-way audio adds a level of interaction and control that's incredibly reassuring. I also appreciate how quickly it integrates with other smart home devices, giving me a centralized, secure system without any hassle. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

While Ring EX offers excellent features, one downside is that some of the more advanced functions require a subscription. It would be great if basic features like extended video history or smart alerts were included without an added cost. Additionally, occasional connectivity issues can occur if Wi-Fi signal strength is weak, so placement and network setup are important. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

Hey Remi, the Review Team appreciates your excellent review. Thank you for being a loyal RingCentral customer!

JP D.
JD
Partner
Small-Business (50 or fewer emp.)
"Many tools - complex for SMBs / entrepreneurs"
What do you like best about RingEX?

Really enjoy being able to answer from either my mobile device and computer; being able to have extensions with different rules as to when to ring, etc. Great to easily be able to merge calls, or forward. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

As an entrepreneur that has many different sides of the business to worry about, I would prefer to have a contact within RingCentral to whom we could tell exactly our needs, and they set up. Having to figure out how to create call flows, messages, faxes, sms, phone lines, extensions when running your business is extremely time consuming, and the system honestly seems cumbersome. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

Hey JP, thank you for sharing your feedback and highlighting the flexibility RingEX provides your remote team! The Review Team is glad features like multi-device access and custom call routing benefit you. We understand that set up and system complexity can challenge entrepreneurs and small businesses such as yourself. We would love to discuss options and resources available, such as RingCentral University. For your convenience, we included a link below to RingCentral University, which we hope you will find helpful for your management and setup needs. If you are interested in continuing the conversation, we would love to learn more from you! Please reference this review and email us directly at review@ringcentral.com with more details.

Thank you for choosing RingCentral!

See how RingEX improved
Verified User in Information Technology and Services
UI
Mid-Market (51-1000 emp.)
"Unreliable and Disruptive Experience with No Timely Support"
What do you like best about RingEX?

RingEX offers a wide range of features and integrations that, when functional, can be useful for remote teams. The platform has potential and a good interface design, and the concept behind RingEX is solid. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

The platform has been extremely unreliable—we’ve been facing a major browser freezing issue since 2nd July 2025, and despite multiple follow-ups, the issue remains unresolved. This has significantly disrupted our daily operations. Even worse, the support team has failed to act with urgency or provide a concrete resolution. For a service we’re paying premium rates for, this is absolutely unacceptable. It’s affecting our client interactions and causing loss of business. If issues like this are not fixed immediately, we will have no choice but to switch to an alternative platform. Poor support, lack of accountability, and unresolved technical bugs have made this experience extremely frustrating. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

Thank you for taking the time to share such detailed feedback. We understand how critical reliable communication tools are to your operations, and we apologize for any disruption this has caused your team. What you have described falls short of the standard we aim to uphold, and we take your concerns seriously. We would like to ensure this issue is escalated appropriately and addressed with the urgency it deserves. If you are open to it, please email the Review Team directly at review@ringcentral.com with more details so we can continue the conversation and help improve your experience however we can. Your business and trust matter to us; we hope to have the opportunity to earn it back!

AS
Director of Information Technology & Logistics
Mid-Market (51-1000 emp.)
"Effortless to Use and Implement"
What do you like best about RingEX?

The ease of use and implementation. The texting has been a game changer for our business. Customer Support is so responsive and quick to get back to you and resolve your issue. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Some of the issues we have are the language barrier with support on some occasions. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

Thank you for your fantastic review, Ashley! The Review Team is delighted to hear that ease of use and implementation have been great for your team, and that texting has been a game changer for communicating with your customers on their time. We are also happy to know that our Support Team is responsive and quick to resolve your issues. We would love to continue the conversation together; please reference this review and email us directly at review@ringcentral.com to share more about your experience. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you for being a loyal RingCentral customer, Ashley!

See how RingEX improved
NK
IT Manager
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"All-in-One Communication Solution."
What do you like best about RingEX?

Ringcentral makes communication simple by calls, messages, and meetings into one easy-to-use platform. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Sometime Messages is not working and sometime RingEX application usage high CPU. Review collected by and hosted on G2.com.

Rochelle M.
RM
Office Manager
Small-Business (50 or fewer emp.)
"A Great Virtual Phone System"
What do you like best about RingEX?

I love the fact that all of our office staff can download the app on their personal phone. allowing us to be mobile, while still able to provide customer support to customers. It was really easy to install as well, and port our other cellphone to your system. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

There is nothing I don't like. I researched 4 other companies and none of them compared to Ring Central's feature and ease of use. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

Hey Rochelle, thank you for sharing your thoughtful review! We are proud that RingEX helps your growing team stay connected and support customers on the go. It is excellent to hear that our app’s flexibility, ease of use, and communication features make a real difference for your business. We are honored to hear that you chose us after such careful research. If you are interested in sharing more about your experience with our products and service, we would love to hear from you! Please email the Review Team directly at review@ringcentral.com to continue the conversation together.

We appreciate you for choosing RingCentral, Rochelle!

Christopher D.
CD
SVP
Small-Business (50 or fewer emp.)
"RingEX, great product with excellent depth"
What do you like best about RingEX?

Ease of setup, we were up and running with a short deadline. There is a depth of features that fulfill needs as you grown the program. Reporting is very good with the advanced package. Support has been excellent, especial with complex solutions.

The option to use AI voice or use your own is a really nice feature. You can create a library of recordings to pull from.

Competitively proced Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Its a lot to navigate, as it is feature rich. Online help could be improved. The consulting firm that does the implementation (optional) is nowhere near as knowledgeable by a far amount than RingEX. Granted some of what we did was complex, as we are using it for 24x7 call rounding based on time. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

Thank you for your fantastic review, Christopher; the Review Team values your detailed and thoughtful feedback! We are proud that RingEX supported your team's setup under a tight timeline and that our features and reporting capabilities meet your needs as you grow. We appreciate your recognition of our Support Team and the flexibility our AI and voice tools provide. It is also great to know RingEX effectively replaced your after-hours services. That said, we hear you on the learning curve and your comments about online help and the implementation experience; your input helps us identify any areas for improvement. We would love to learn more about your experience. To continue the conversation, please email us directly at review@ringcentral.com.

Thank you again for choosing RingCentral!

Derik W.
DW
IT Coordinator
Mid-Market (51-1000 emp.)
"Quality service and suite of options"
What do you like best about RingEX?

My end-users are able to mask their personal cell numbers and use integrated chat for inter-office communication. Fax options are very useful as well. Review collected by and hosted on G2.com.

What do you dislike about RingEX?

Bulk SMS functionality is not good, interface needs a lot of work for it to be useable. Extra cost for webinar option, only able to use a single camera source simultaneously during video meetings. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

Hi Derik, thank you for taking the time to share such a detailed review! We are glad to hear that features like number masking, integrated chat, and faxing are helping your team communicate more efficiently while reducing costs. The Review Team would love to hear more about your experience; if you are interested in continuing the conversation, please reference this review and email us at review@ringcentral.com. We also encourage you to explore and engage with resources such as our Community and Ideas portal. For your convenience, we have included a link to the Community below.

We appreciate you for being a loyal RingCentral customer and look forward to continuing to support your team’s communication needs!

See how RingEX improved
Anas B.
AB
Safety Assistant
Mid-Market (51-1000 emp.)
"Great for Managing Driver Calls, But Robo Faxes Are Annoying"
What do you like best about RingEX?

i Can Call and Record the Business Calls for my Drivers in the company and even Text them

, it's easy to use and simple Review collected by and hosted on G2.com.

What do you dislike about RingEX?

I Receive many commercial Faxes, and Wrong Number Calls Review collected by and hosted on G2.com.

Response from Madi Hayford of RingEX

Hey Anas, thank you for sharing your experience and for highlighting how RingEX supports your team’s communication and call management needs. We are pleased to know it helps you stay connected and productive wherever you are. The Review Team would love to learn more about your experience; please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

Thank you for being a loyal RingCentral customer!

Pricing Options

Pricing provided by RingEX.

Core

$30.00
1 User Per Month

Advanced

$35.00
1 User Per Month

Ultra

$45.00
1 User Per Month
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RingEX Features
Phone Calls
Video Calls
Instant Messaging
Hold Music
Automated Attendants
VOiP Number
Software Pairing
Browser Extension
Individual Download
Screen Sharing
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