--- title: RingEX Reviews meta\_title: 'RingEX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1430 reviews by the users' company size, role or industry to find out how RingEX works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 1430 scale: '5' date\_modified: '2026-08-12' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # RingEX Reviews & Product Details Visit Website WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful. * * * Product Website RingEX Seller [RingCentral](https://www.g2.com/sellers/ringcentral) Discussions [RingEX Community](https://www.g2.com/products/ringex/discuss) Languages Supported German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Ring Central Show More ## Pricing Pricing provided by RingEX. ### Core $30.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/ringex/pricing) ## RingEX Integrations (44) What do users say about integrations? Verified by RingEX [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ActiveCampaign ](https://www.g2.com/products/activecampaign/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Marketing (formerly Salesforce Marketing Cloud) ](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure Active Directory Domain Services ](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Beetexting ](https://www.g2.com/products/beetexting/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") blueButler ](https://www.g2.com/products/bluebutler/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Box ](https://www.g2.com/products/box/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ChatGPT ](https://www.g2.com/products/chatgpt/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Clio Manage ](https://www.g2.com/products/clio-clio-manage/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Compass CRM ](https://www.g2.com/products/compass-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Crelate ](https://www.g2.com/products/crelate/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") DrChrono by EverHealth. ](https://www.g2.com/products/drchrono-by-everhealth/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Drive Uploader ](https://www.g2.com/products/drive-uploader/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dropbox ](https://www.g2.com/products/dropbox/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") eAgent ](https://www.g2.com/products/eagent/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Friday CRM ](https://www.g2.com/products/friday-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HaloPSA ](https://www.g2.com/products/halopsa/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") JobDiva ](https://www.g2.com/products/jobdiva/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") JumpCloud ](https://www.g2.com/products/jumpcloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LeadManager ](https://www.g2.com/products/lead-manager-leadmanager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") monday CRM ](https://www.g2.com/products/monday-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") NetSuite ](https://www.g2.com/products/oracle-netsuite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Odoo ERP ](https://www.g2.com/products/odoo-odoo-erp/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Okta ](https://www.g2.com/products/okta/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Outreach ](https://www.g2.com/products/outreach/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Redtail Technology ](https://www.g2.com/products/redtail-technology/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Agentforce ](https://www.g2.com/products/salesforce-agentforce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Simple Poll ](https://www.g2.com/products/simple-poll/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Streamline ](https://www.g2.com/products/streamline-pty-ltd-streamline/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") StreamLine ](https://www.g2.com/products/multitv-tech-solution-pvt-ltd-streamline/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TOPdesk ](https://www.g2.com/products/topdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WelcomeHome ](https://www.g2.com/products/welcomehome/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Mid-Market (51-1000 emp.) 7/17/2026 "Does the job but Salesforce integration needs work" 1.5/5 What do you like best about RingEX? The Salesforce integration is helpful when it's working- it auto logs calls and notes to the contacts/accounts Review collected by and hosted on G2.com. What do you dislike about RingEX? The Salesforce integration is very buggy. I spend a lot of time troubleshooting issues the team is having- they get disconnected often and are constantly having to log out/in, clear cache and other things to fix the connection. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? Auto logging of team calls and notes which are then used to assess things like account risk and renewal. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-13123415/official_response/edit) Thank you for your feedback. The Review Team would love the opportunity to continue the conversation so we can help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com with additional information. We hope to hear more from you soon! Current UserValidated ReviewerIncentivizedSource: Seller invite JB Jasmia B. Owner Small-Business (50 or fewer emp.) 10/23/2025 "A Solo Business Owner's Perspective" 2/5 What do you like best about RingEX? I really appreciate all the features that RingEx provides. I especially enjoy using Air, although I think its booking features could use some improvement. Review collected by and hosted on G2.com. What do you dislike about RingEX? While RingCentral offers robust features and functionality, my experience as a solo business owner has revealed several areas for improvement in both onboarding support and platform flexibility. Onboarding and Account Management As an online business setup, I was not assigned an account manager and received no proactive outreach during the critical implementation phase. When I initiated contact for assistance, the support representatives provided inconsistent information and failed to follow through on commitments. This left me navigating the platform setup independently with numerous unresolved questions. A dedicated onboarding specialist who actively engages new customers would significantly improve the initial experience rather than relying solely on self service resources like Ring University. Feature Limitations for Solo Entrepreneurs The platform's architecture appears optimized for team environments, which creates inefficiencies for single user businesses. Many features remain unutilized in my current configuration, representing unnecessary overhead for a solo operation. Most critically, RingCentral's handling of multiple phone numbers presents a significant operational challenge. My previous platform allowed a single user account to manage two distinct numbers (toll free and local) for separate business entities, with full SMS/MMS capabilities and clear customer identification for each line. This functionality enabled appropriate auto responses and maintained clear business separation without requiring additional user licenses. RingCentral's current structure requires separate user accounts for this same functionality, effectively doubling my operational costs a substantial burden for small business budgets. Feature Parity Request As a RingEX Ultra user, I would greatly benefit from access to the omnichannel capabilities currently exclusive to the CX platform. The ability to engage customers seamlessly across multiple communication channels would enhance customer experience and streamline operations, even for smaller businesses. This feature integration would provide significant value without requiring a full platform migration. Recommendations for Improvement \*Implement true multi-site/multi-number functionality within single user accounts \*Develop a structured onboarding program with dedicated specialists for new customers \*Update and maintain help documentation to align with current platform features and eliminate broken links \*Consider creating a tier specifically designed for solo entrepreneurs with appropriate feature sets and pricing While RingCentral's core technology is solid, addressing these gaps would make it a more viable solution for the growing segment of solo business owners and micro-enterprises. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? The AI Receptionist makes it possible to receive calls directly through the app. This feature has streamlined my communication and made it much more convenient to handle incoming calls. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-11853076/official_response/edit) Hey Jasmia, thank you for providing such comprehensive and valuable feedback from the perspective of a solo business owner and RingEX Ultra user. We are delighted you appreciate the rich features and that the AI Receptionist successfully streamlines your incoming calls. However, we are sorry to hear about the frustrations you have experienced. Your loyalty and detailed feedback are crucial, and the Review Team would love the opportunity to help improve your experience however we can. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you again for sharing your feedback; we hope to hear more from you soon, Jasmia! Current UserValidated ReviewerIncentivizedSource: Seller invite MR Martin R. Product Owner Enterprise (\> 1000 emp.) 1/21/2026 "Simple platform, but Spam marking is a deal-breaking issue" 2/5 What do you like best about RingEX? RingEX is a simple platform that is easy to learn and easy to teach my coworkers how to use. Call quality has been solidly good since launch. Review collected by and hosted on G2.com. What do you dislike about RingEX? RingEX is a good product. However, our outbound calls are STILL being marked as potential spam. We are not making robocalls, or mass calls of any kind. Calls to our consistent customer base are being marked as spam. RC has been very unhelpful in resolving this issue. It is incredibly frustrating and would make it unlikely for me to recommend RingEX. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? Our customers depend on us being available by phone. RingEX helps us fufill that need. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-12242371/official_response/edit) Thank you for your feedback. We are glad to hear that you find RingEX easy to use and that our call quality has been reliable and strong for your team. However, we apologize for the ongoing frustration regarding your outbound calls being marked as potential spam. We have reached out to the agent assigned to your current case; we want to help improve your experience however we can. To contniue the conversation with the Review Team directly, please reference this review and email us at review@ringcentral.com with more information. We appreciate you for being a loyal RingCentral customer, Martin! [See how RingEX improved](https://support.ringcentral.com/article-v2/Change-Company-Caller-ID-Name-CNAM.html?brand=RingCentral&product=RingEX&language=en_US) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 3/15/2024 "Audio / Video Quality" 1.5/5 What do you like best about RingEX? I like using Ring Central's chat function and having the ability to pin important messages within groups to help organize content. Review collected by and hosted on G2.com. What do you dislike about RingEX? I have had several audio and video quality issues. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? Ring Central helps the team stay connected and share information in a HIPPA compliant manner. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-9431899/official_response/edit) Thank you for sharing your feedback with us. The Review Team is happy that RingCentral has kept your team connected and has assisted in facilitating HIPAA-compliant communications. We apologize for the audio and video quality issues you have experienced; please email us at review@ringcentral.com so we can assist you in addressing these concerns to try and ensure a smoother experience for you and your team. Your satisfaction is important to us, and we appreciate your continued support! Validated ReviewerSource: Organic ![Verified User in Alternative Medicine](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Alternative Medicine") AA Verified User in Alternative Medicine Small-Business (50 or fewer emp.) 5/11/2023 "Support Team" 1.5/5 What do you like best about RingEX? The ability to use it remotely on your computer or phone. Review collected by and hosted on G2.com. What do you dislike about RingEX? The Support Team is not good at resolving issues. Each phone call has been over an hour and the issue still is not fixed. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? The cost is less than using a phone carrier such as Spectrum. Being able to utilize the system remotely. Review collected by and hosted on G2.com. Show More Response from Madi Hayford of RingEX [Editedit](https://www.g2.com/survey_responses/ringex-review-8066886/official_response/edit) The Review Team is sorry to hear about this; please email us at review@ringcentral.com so we can do our best to assist you. Thank you for your feedback, and we hope to hear from you soon! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CM Carmen M. D Mid-Market (51-1000 emp.) 9/5/2022 "Lack of customer service and support" 2/5 What do you like best about RingEX? It's a complete platform, easy to use in both admin portal and user experience. Reporting side is really good, you can schedule reports to be sent without having to do that manually. Review collected by and hosted on G2.com. What do you dislike about RingEX? There is no support whatsover, whenever an issue arises and we contact tech support or our sales rep, the response is non-existent. The resolution they give have already been done on our end and they don't know how else to help resolve it, By the time they respond with an answer, it has already been fixed. Porting out from RingCentral is extremely tedious Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? We had to reach out to the Chief executives on LinkedIn to be able to have someone help us out with the port out. The amount of calls made to have a solution to our issue were just too much and we always received the same useless answer Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 3/5/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "A reliable service that is a nightmare for admins" 2/5 What do you like best about RingEX? RingCentral tries very hard to have their phone service be reliable. Their service itself rarely goes down which is great. Their support was actually not bad. They would flat out tell you if something in the admin portal was bad and would either teach you or do the process themselves depending on what you want. I like that. Review collected by and hosted on G2.com. What do you dislike about RingEX? RingCentral has the following struggles: - App management. RingCentral had multiple competing apps while we used them, and it was never clear which ones were deprecated. For example, their phone only app, was technically deprecated, but their other app (Glip) did not work with the Salesforce integration. - User management. Device and user management is archaic at best. Let's say you need to add a phone number that you have previously used to another user. If you aren't careful, it will double bill the user. Same if you want to add a physical phone to a softphone user. I found one user who was billed three times, or over $100! - Relationship management. Our RMs did not care that RingCentral naturally billed users more than expected due to the previous issue. They also didn't care that we could't delete unused users, since that would lower our bill. Due to these issues, I don't recommend RingCentral. Although, I recognize there must be good engineers and support workers. Review collected by and hosted on G2.com. Recommendations to others considering RingEX: Look elsewhere. There are better options that actually want your business. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? We wanted a reliable VoIP solution that was easily to administrate. We did not get that. Review collected by and hosted on G2.com. Show More 3/7/2022 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") AL Verified User in Law Practice Small-Business (50 or fewer emp.) 8/31/2022 "Not Quite What We Were Looking For" 2/5 What do you like best about RingEX? It makes it easy to communicate between colleagues and customers. Review collected by and hosted on G2.com. What do you dislike about RingEX? Some of its features are difficult to find in the user panel. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? Communicating with other people in different countries through VoIP. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 8/24/2021 "RingCentral - Serves the essential need" 2/5 What do you like best about RingEX? The seamless transition of calls between devices such as softphones, computer application, and the desktop phone is effortless and not noticeable to the caller. The Salesforce integration was simple to set up and maintain. Review collected by and hosted on G2.com. What do you dislike about RingEX? Each time I make a call, I have the acknowledge the E911 warning, which becomes annoying. The call recording feature only stores calls going back 90 days. The administration panel is not the smoothest out there and can be frustrating to work within. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? Having a dedicated office line instead of using our personal phones allows for us to be able to disconnect from work when we are "off the clock". The shared fax line is nice, though we have never used it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in E-Learning](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in E-Learning") UE Verified User in E-Learning Mid-Market (51-1000 emp.) 10/15/2021 "Meh - That's all there is to say about this software." 1.5/5 What do you like best about RingEX? It makes calls. That's really just about it. It has no notable good features. There is really not a lot that can be added to the positives column on this one beyond that. Review collected by and hosted on G2.com. What do you dislike about RingEX? Ring Central is slow, clunky, and quite meh. It's not a great program, though it does the job in a semi-adequate manner, I suppose. But it is always a hassle to deal with. Review collected by and hosted on G2.com. What problems is RingEX solving and how is that benefiting you? It makes calls. There is no other usage for it that our organization made, or has made of the software, now or in the past. The ability to make calls from one's computer. Review collected by and hosted on G2.com. Show More 12/1/2021 Validated ReviewerIncentivizedSource: G2 invite ## Questions about RingEX? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about RingEX ](https://www.g2.com/products/ringex/discussions/new) ![Brianna C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brianna C.") BC Brianna Clark • Last activity almost 5 years ago Why don't you make it more user-friendly? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) ![JC C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JC C.") JC JC Creson • Last activity 3 months ago How are you handling advanced RingEX configuration and call routing setup? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/how-are-you-handling-advanced-ringex-configuration-and-call-routing-setup) [ View all Discussions ](https://www.g2.com/products/ringex/discuss) ## Pricing Options Pricing provided by RingEX. ### Core $30.00 1 User Per Month ### Advanced $35.00 1 User Per Month ### Ultra $45.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/ringex/pricing) RingEX Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7cc2ede4a4767cf50c6bf9f259bd9c23/dialpad-connect.png "Product Avatar Image") Dialpad Connect 4.4/5(4,201) [ Compare Now ](https://www.g2.com/compare/dialpad-connect-vs-ringex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_27d98954e8b06558c3af0cdfcdea1b40/goto-connect.jpg "Product Avatar Image") GoTo Connect 4.4/5(1,415) [ Compare Now ](https://www.g2.com/compare/goto-connect-vs-ringex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e4029f90aa02b12ad570377a645f5ed9/zoom-workplace.png "Product Avatar Image") Zoom Workplace 4.5/5(56,556) [ Compare Now ](https://www.g2.com/compare/ringex-vs-zoom-workplace) ##### ##### RingEX Features Basic Communication Phone Calls Video Calls Instant Messaging Advanced Features Hold Music Automated Attendants VOiP Number Access Software Pairing Browser Extension Individual Download Collaboration Tools Screen Sharing [ View More Features ](https://www.g2.com/products/ringex/features) ## Top-Rated Alternatives [ ![CloudTalk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CloudTalk") CloudTalk 4.4/5(1,851) ](https://www.g2.com/products/cloudtalk/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![3CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "3CX") 3CX 4.4/5(547) ](https://www.g2.com/products/3cx/reviews) [ View All Alternatives ](https://www.g2.com/products/ringex/competitors/alternatives) ##### Categories on G2 [Video Conferencing](https://www.g2.com/categories/video-conferencing)[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Sales Coaching](https://www.g2.com/categories/sales-coaching) [Video Conferencing](https://www.g2.com/categories/video-conferencing)[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Sales Coaching](https://www.g2.com/categories/sales-coaching)[UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Webinar](https://www.g2.com/categories/webinar)[Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms)[Online Fax](https://www.g2.com/categories/online-fax) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What's the top-rated SaaS backup solution](https://www.g2.com/discussions/what-s-the-top-rated-saas-backup-platform-right-now)[Which AR training simulator software has the best customer support and integrations?](https://www.g2.com/discussions/which-ar-training-simulator-software-has-the-best-customer-support-and-integrations)[Which mobility consulting firms provide risk assessment and vendor selection support for organisations in highly regulated industries?](https://www.g2.com/discussions/which-mobility-consulting-firms-provide-risk-assessment-and-vendor-selection-support-for-organisations-in-highly-regulated-industries) [How accurately does the platform track SaaS licenses, including per-user, per-feature, or tiered licensing models?](https://www.g2.com/discussions/how-accurately-does-the-platform-track-saas-licenses-including-per-user-per-feature-or-tiered-licensing-models)[What on-premise data integration tools work well with PostgreSQL, REST APIs and GIS systems for a data team with a heterogeneous source environment?](https://www.g2.com/discussions/what-on-premise-data-integration-tools-work-well-with-postgresql-rest-apis-and-gis-systems-for-a-data-team-with-a-heterogeneous-source-environment)[Pros and Cons Details](https://www.g2.com/products/ringex/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)