--- title: RingEX Reviews meta_title: 'RingEX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1430 reviews by the users' company size, role or industry to find out how RingEX works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 1430 scale: '5' date_modified: '2026-08-13' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # RingEX Reviews **Vendor:** RingCentral **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,430 ## About RingEX WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful. ## RingEX Pros & Cons **What users like:** - Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates. (216 reviews) - Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction. (127 reviews) - Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use. (109 reviews) - Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration. (108 reviews) - Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences. (107 reviews) - Users commend the **user-friendly interface and robust features** of RingEX, enhancing communication and collaboration effortlessly. (100 reviews) - Intuitive (87 reviews) - Easy Communication (85 reviews) - Easy Setup (80 reviews) - Simple (71 reviews) **What users dislike:** - Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance. (55 reviews) - Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges. (49 reviews) - Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience. (49 reviews) - Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support. (47 reviews) - Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration. (47 reviews) - Users find the **overwhelming interface** and slow support responses of RingEX to be notable drawbacks in their experience. (38 reviews) - Users face **missing features** like fax visibility issues and customer service difficulties impacting overall usability. (37 reviews) - Learning Curve (36 reviews) - Difficult Navigation (32 reviews) - Difficult Configuration (31 reviews) ## RingEX Reviews ### 1. Great for Tracking Calls & Voicemails **Rating:** 3.5/5.0 stars **Reviewed by:** Justin K. | Supervisor, PR and Outside Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2026 **What do you like best about RingEX?** Ease of using for locating current and missed calls. Along with also having a voicemail system to easily view even while performing other in store tasks. For us, we are also able to capture after hours missed calls easily for staff to follow up with guests in a timely manner. **What do you dislike about RingEX?** We are researching the use of adding SMS to our account and daily use. I understand having a subscription service, but it seems like each individual angle is an added on cost to be to use. I would also like to see a bit of a format re-design to see calls, missed calls, and voicemails all at the same time. **What problems is RingEX solving and how is that benefiting you?** Currently it is serving as our main answering system But we are looking at angle of SMS for our guests to help with ordering notifications. We are also looking at the angle of having live video calls with our guests for virtual shoe fittings. **Official Response from Madi Hayford:** > Hey Justin, we appreciate your great feedback! We are pleased that RingEX makes it easy for your staff to track calls, manage voicemails, and capture after-hours inquiries, ensuring timely follow-ups with guests. The Review Team would love the opportunity to learn more about your experience. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for being a loyal RingCentral customer, Justin! ### 2. RingEX Keeps Calls, Messages, and Team Communication Organized in One Place **Rating:** 4.0/5.0 stars **Reviewed by:** RISHABH Y. | Freelance Graphic Designer, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2026 **What do you like best about RingEX?** What I like most about RingEX is that it keeps our day to day communication simple. I can manage calls, messages and team communication from one place without having to jump between different tools. **What do you dislike about RingEX?** One thing I don't like about RingEX is that some settings and features can feel a little confusing at first. It took me some time to get familiar with everything and there are occasional small glitches but overall it hasn't been a major issue for me. **What problems is RingEX solving and how is that benefiting you?** RingEX mainly helps us keep our calls and team communication in one place. It saves me from switching between different tool and makes it easier to keep track of conversations and follow ups. It's especially useful when things get busy and I need quick access to call history and messages. **Official Response from Madi Hayford:** > Rishabh, thank you for your great insights! It is wonderful to hear that RingEX is making day-to-day operations easier for your team, especially how keeping calls, team messaging, and customer communication in a single platform eliminates tool-switching and keeps call history and follow-ups organized during busy workdays. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us at review@ringcentral.com to continue the conversation. We appreciate you choosing RingCentral to help empower you and your business communication needs, Rishabh! ### 3. Intuitive Onboarding and Helpful AI Notes, but Support Can Be Time-Consuming **Rating:** 3.5/5.0 stars **Reviewed by:** Tricia T. | Information Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about RingEX?** It’s pretty easy to onboard new employees because the UI/UX is straightforward and intuitive. The AI Transcript Notes are also helpful for keeping the conversation flowing and making sure we don’t miss key points. **What do you dislike about RingEX?** Their technical support team consistently takes up our time, especially when problems could have been resolved with straightforward answers instead of putting us through a loop of the same responses. I also feel that some features should have been included in the subscription plan rather than placed in the Add-Ons. Performance-wise, even though we’ve been using RingCentral for a long time, there are still unresolved issues, and our company will likely have to find workarounds instead. **What problems is RingEX solving and how is that benefiting you?** The AI transcription feature has been extremely helpful. Call Monitoring has also helped our teams improve the quality of their calls. Recently, we've integrated RingCentral with HubSpot and have been helping our team to keep up with their KPIs. **Official Response from Madi Hayford:** > Hey Tricia, thank you for your great feedback! We are pleased to hear that RingEX’s intuitive user interface simplifies your new employee onboarding, and that our native AI Transcript Notes and Call Monitoring features are helping your team maintain call quality. It is also fantastic to know that your HubSpot CRM integration is successfully keeping your team aligned with their critical KPIs through automated activity syncs. We appreciate your candid comments regarding your experiences with our technical Support Team, as well as your feedback regarding subscription tier features versus paid add-ons. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Tricia! ### 4. Efficient, Easily configurable and to understand. **Rating:** 4.0/5.0 stars **Reviewed by:** Michael D. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about RingEX?** The ability to make changes quickly and efficiently. The logging and call visibility is easily accessible and detailed. **What do you dislike about RingEX?** Overflow queues do not work correctly like every other phone system or VoIP system. Normally, when an overflow queue is rung, it rings only the members that are logged into that queue. With RingCentral, it rings everyone in the group no matter if they are taking calls from that queue or not. This flaw breaks the whole feature of having overflow queues and creates more network traffic than is needed. **What problems is RingEX solving and how is that benefiting you?** It's solved the call quality issues and gives us more flexibility to where our employees can work. It also decentralizes our phone system so we no longer have one single point of failure. **Official Response from Madi Hayford:** > Hey Michael, thank you for sharing your review and feedback! We are glad that RingEX successfully resolves your call quality issues, decentralizes your communication setup to eliminate single points of failure, and delivers accessible call logging visibility. It is fantastic to hear that our platform allows you and your team to work from anywhere! We also appreciate your candid feedback regarding how our call queue overflow feature handles member routing. We have attached an article below that hopefully will help you with overflow queues. The Review Team would love the opportunity to continue the conversation and learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com. We appreciate you being a loyal RingCentral customer, Michael! ### 5. Reliable, Feature-Rich Unified Communications with Great Call Quality **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2026 **What do you like best about RingEX?** It provides a reliable, feature-rich unified communications platform that brings voice, video, messaging, and team collaboration together in one place. Call quality is consistently good, the interface feels intuitive, and the integrations with CRM and productivity tools help streamline work and coordination across teams. **What do you dislike about RingEX?** The admin portal can feel overwhelming for first-time users because of the sheer number of configuration options. Some advanced analytics and call management features are only available on higher-tier plans, and occasional syncing delays can occur with certain third-party integrations. **What problems is RingEX solving and how is that benefiting you?** It centralises business communication by bringing calls, video meetings, messaging, and collaboration into a single platform. This reduces the need for multiple communication tools, improves team productivity, enhances customer interactions, and supports remote and hybrid work with reliable connectivity. **Official Response from Madi Hayford:** > Thank you for taking the time to share your review! We are thrilled that RingEX is serving as a reliable unified platform for your voice, video, and messaging needs, and that the CRM integrations and call quality are helping streamline your team's workflow. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you choosing RingCentral to empower your business communication needs! ### 6. Convenient Management for a Phone System **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about RingEX?** I like how RingEX centralizes phone and messaging systems, making it convenient to manage many different phone lines and numbers, as well as messaging. I can log into the admin portal and block unwanted numbers, set up new users easily when they join our company, and see how many calls our employees make in a given time period. The initial setup was very easy. I like to use the analytics to see whether sales reps are actually completing the calls. We've also connected it to Salesforce so that calls are logged immediately. Performance wise we haven't had any issues. Price is fine. We haven't really used the AI features to be able to speak on it. **What do you dislike about RingEX?** Not having everyone on the same version of the system is annoying. We are still waiting for over a month for a confirmation to setup text messaging for a user. The support around reporting wasn't helpful either. Reporting could be better. **What problems is RingEX solving and how is that benefiting you?** RingEX centralizes our phone and messaging system, making it convenient to manage multiple lines and numbers. I can block unwanted numbers, set up new users easily, and track employee call activity. To be honest, it's the same as all other platforms for communication. I wouldn't say its worse or better than others I have used. **Official Response from Madi Hayford:** > Thank you for taking the time to share your feedback! We are glad that RingEX successfully centralizes your phone and messaging systems, making it highly convenient to manage multiple numbers, onboard new users, and block unwanted calls. It is also wonderful to know that your initial setup was easy, that our platform performance remains stable, and that your automated Salesforce integration seamlessly logs your team's call activity. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We hope to hear more from you soon! ### 7. Great AI Call Tools, but needs better support and shared features in Call Queue **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2026 **What do you like best about RingEX?** Mobile capability, call recording, AI notes, AI transcript and how call queue allow many people to answer incoming calls to 1 number. **What do you dislike about RingEX?** The least helpful part has been support. Getting help to change settings and calibrate our system correctly has been a big pain. We’d like our call queue to include a shared SMS inbox, shared AI notes and transcription, shared call logs, shared call recordings, and shared voicemail. What we dislike is that some of these features don’t exist. **What problems is RingEX solving and how is that benefiting you?** It helps us communicate with our customers who are all calling or texting in to 1 company number. It allows us to answer these call away from the office and keep track of converstiaons with recordings, notes and transcripts **Official Response from Madi Hayford:** > Thank you for sharing your valuable feedback! We are pleased that you are enjoying RingEX's mobile capability, call recording, AI notes, AI transcripts, and the ability to distribute incoming calls across your team with call queues. The Review Team would love the opportunity to learn more about your experience. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you choosing RingCentral and being a loyal customer! ### 8. Strong platform with room to streamline the experience **Rating:** 4.0/5.0 stars **Reviewed by:** Laura W. | Owner/CRTP/Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about RingEX?** I really like the brand recognition and the ability to support an international team. That was a big driver for me in making the switch, along with having everything in one place for communication. **What do you dislike about RingEX?** The setup and onboarding process was more challenging than expected, and there have been a few workflow areas that feel less intuitive than I’d like. I’ve had to spend more time than anticipated figuring things out. **What problems is RingEX solving and how is that benefiting you?** It’s helping centralize communication and bring everything into one place instead of using multiple tools. For me, that supports working with an international team and creates a more streamlined, efficient day-to-day workflow. I can see the value in having a system like this as I continue to build it out and refine how I use it. **Official Response from Madi Hayford:** > Hey Laura, we appreciate your wonderful insights! We are proud to be the foundation for your international team's communication; centralizing everything into one place is a big task, and we are honored you chose us to help you scale. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral to empower you and your business, Laura! ### 9. Effortless Communication, Small Setup Hurdles **Rating:** 4.0/5.0 stars **Reviewed by:** Zyanya G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about RingEX?** I like RingEX because it's easy to use, user-friendly, and not complicated. This makes it really accessible for me and my team. I can use it on my phone, which is great for last-minute work tasks. It gives me easy access to team communication while keeping my personal messages private, a feature I appreciate a lot. The initial setup was pretty easy too, even though it was a bit expensive for just one user, the setup process itself was seamless. **What do you dislike about RingEX?** I think that setting up text messaging, at least in California, is a little bit complicated. And, I wish there was a little bit more guidance on how to set it up, with, you know, the customer service or our rep. Rather than having to, you know, have a specific IT person can set it up. I think that's the only thing that, hasn't been the best. **What problems is RingEX solving and how is that benefiting you?** I use RingEX for seamless communication with offshore employees, enabling them to make calls and send texts without extra hardware. It allows for international communication and preserves privacy by separating work and personal contacts. **Official Response from Madi Hayford:** > Hi Zyanya, it is great to hear that RingEX is user-friendly and helps you maintain that privacy wall between your personal life and your work tasks, especially when managing a team across different time zones. Your frustration with the SMS setup is valid; we understand that the rules for business texting, due to industry-wide requirements, can sometimes feel complicated. The Review Team would love to learn more about your experience with our products and services, and also help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We have also included an article below that could help with any TCR questions you may have. Thank you for your fantastic feedback and for choosing RingCentral, Zyanya! ### 10. Great Salesforce Integration, Needs Better Texting Features **Rating:** 3.5/5.0 stars **Reviewed by:** Lisa M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about RingEX?** I like how RingEX integrates with different platforms, especially with our Salesforce. This integration helps us by performing a data dip into Salesforce to identify if an incoming call is from a current client, existing lead, or a brand new lead, and then it routes the call appropriately. The initial setup was pretty easy too. **What do you dislike about RingEX?** The texting feature is absolutely horrible. It doesn't work regularly and texts send super late or arrive super late. Also, the reporting could be better. It would be best if we didn't have to pay for the RSI subscription to get this deep of reporting. RingEX should just have this available on its interface. **What problems is RingEX solving and how is that benefiting you?** RingEX allows multiple queues for different teams, capturing all calls. It seamlessly integrates with Salesforce, identifying and routing calls based on client status. **Official Response from Madi Hayford:** > Hey Lisa, thank you for your detailed feedback! We are delighted to hear how empowering RingEX has proven to be, especially with the integration with Salesforce. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral, Lisa! ### 11. Streamlined Call Management with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Kinsey S. | Human Resources Generalist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about RingEX?** I use RingEX for work, and I specifically like the HUD and ACE features a lot. HUD helps with easy phone call transferring, letting me know who's available and who's on a line. ACE helps ensure that standards are met on every phone call. I also like that past calls are easily accessible, and I can re-read my calls if I forget information. The initial setup of RingEX was easy. **What do you dislike about RingEX?** Sometimes ACE call ratings could be better. Some calls are rated high even when the agent's customer service isn't the best, and some are rated low due to short call times. **What problems is RingEX solving and how is that benefiting you?** I use RingEX for easy phone call transferring with HUD and ensuring call standards with ACE, making past calls accessible to review forgotten information. **Official Response from Madi Hayford:** > Hey Kinsey, thank you for your fantastic feedback! We are glad that the HUD makes your call transfers seamless and that ACE helps you stay organized with call summaries. We also really appreciate your feedback on the ACE call ratings. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Kinsey! ### 12. Great AI Access, Frequent Updates, and Strong Cross-Team Support **Rating:** 4.0/5.0 stars **Reviewed by:** Sriha K. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about RingEX?** The access to the AI as well as the new updates that are being added. As well all the support provided through different departments. **What do you dislike about RingEX?** The ring central sometimes gets caught in screener calls which affects us. **What problems is RingEX solving and how is that benefiting you?** Having the ability to switch between numbers for different coutries and areas. As well as the meeting and AI notes. The integration of AI is helpful, especially for training. **Official Response from Madi Hayford:** > Hi Sriha, thank you for sharing your feedback with us! We are proud that RingEX’s cross-departmental support, frequent system updates, and advanced AI implementations are delivering valuable efficiency and enhancements to your daily operations. It is fantastic to know that the platform's multi-country number switching, integrated video meetings, and automated AI training notes are successfully keeping your teams aligned across various territories. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral to empower your business communication needs, Sriha! ### 13. Efficient Team Communication with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Hammad . | AI & ML Specialist (Intern) **Reviewed Date:** August 11, 2026 **What do you like best about RingEX?** I like that RingEX keeps calling and messaging in one place. It's simple and makes team communication easier. The initial setup was pretty easy, and it was straightforward to configure and get everything working. **What do you dislike about RingEX?** I find the interface a bit busy, and it can take me time to find certain settings. I feel the mobile experience could be smoother. **What problems is RingEX solving and how is that benefiting you?** I use RingEX to organize calls and messages, streamlining team communication without needing multiple tools. **Official Response from Madi Hayford:** > Hey Hammad, thank you for your wonderful insights! It is great to know that RingEX is streamlining your team's communication, especially how consolidating calling and messaging into a single platform makes daily collaboration simpler and eliminates the need for multiple tools. We are also pleased to hear that your initial setup and configuration went smoothly. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us at review@ringcentral.com to continue the conversation. We appreciate you choosing RingCentral to empower you and your business communication needs, Hammad! ### 14. RingEX Makes Calls, Texts, and Fax Easy in One Organized Place **Rating:** 4.0/5.0 stars **Reviewed by:** Denis G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about RingEX?** I like how easy RingEX is to use day to day. Calls, texts, and fax are all in one place, and it keeps everything organized so I can focus on my work without worrying about communication issues. **What do you dislike about RingEX?** At times, the interface feels a little cluttered, and a few features take some time to learn. Still, once you get used to it, everything works well overall. **What problems is RingEX solving and how is that benefiting you?** RingEX addresses the challenge of managing multiple communication channels by bringing calls, texts, and fax into a single platform. This has made it much easier for me to stay organized and respond to patients efficiently, saving time and improving my overall workflow. **Official Response from Madi Hayford:** > Thank you for your review, Denis! We are so pleased to hear that RingEX is helping you manage calls, texts, and faxes in one organized place. We know that in a healthcare setting, every minute saved on administration is a minute you can reinvest in your patients, and we’re glad to be a part of that improved workflow. We also appreciate your feedback regarding the interface density. While we aim to provide a robust toolset, we understand that it can feel a bit cluttered or overwhelming during the initial learning phase. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. ### 15. Streamlined and Feature-Rich, with a Bit of a Learning Curve **Rating:** 3.5/5.0 stars **Reviewed by:** Ronnie V. | IT Systems Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2026 **What do you like best about RingEX?** Many features and how the app is streamilned. **What do you dislike about RingEX?** Due to so many features, it's a bit of a learning curve. **What problems is RingEX solving and how is that benefiting you?** Same application across all platforms **Official Response from Madi Hayford:** > Hey Ronnie, thank you for taking the time to share your review! We are pleased to hear that you find RingEX streamlined and feature-rich, and that having the same application across all platforms is working well for you. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you being a loyal RingCentral customer, Ronnie! ### 16. Centralized Communication with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Rogene R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about RingEX?** I love that everything with RingEX is just in one place. Calls, messages, voicemails, and fax all being within the same app means I don't have to jump between systems. The initial setup was pretty straightforward, making it easy to set up the phones and extensions. It works well handling calls while updating our EMR systems, keeping our communication organized and efficient for the team. **What do you dislike about RingEX?** Sometimes the app can feel a bit laggy, especially when switching between calls and messages. The interface could be more intuitive for new users too. It sometimes takes a minute to find certain settings. **What problems is RingEX solving and how is that benefiting you?** RingEX keeps all our work communication in one place, including calls, messages, voicemails, and fax. I don't have to switch between systems, making it very reliable and organized for our team. **Official Response from Madi Hayford:** > Hi Rogene, thank you for the review! We are thrilled to hear that RingEX helps your team stay organized by centralizing calls, faxes, and EMR updates into one efficient workflow. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral to power your practice, Rogene! ### 17. Effortless Setup, Reliable Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Hailey M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about RingEX?** I use RingEX for phone calls and chats and appreciate how it easily gets calls where they need to go and provides quick chat answers with coworkers. I find it easy to use, which is a big plus. The initial setup was VERY EASY, and when it wasn't, help was easy to find with chats. **What do you dislike about RingEX?** we do not care for the text **What problems is RingEX solving and how is that benefiting you?** I use RingEX to easily get calls where they need to go and for quick chat answers with coworkers. **Official Response from Madi Hayford:** > Hi Hailey, thank you for your feedback! We are pleased to hear that RingEX makes it effortless for your team to stay connected. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Hailey! ### 18. Seamless PC-to-Phone App That Keeps Work Calls Separate **Rating:** 4.0/5.0 stars **Reviewed by:** Chris S. | IT Security Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about RingEX?** Seamless working options from PC app to Phone app. Allows me to keep my work calls, texts, etc seperated thru an app and not have Vendors using my direct mobile number. **What do you dislike about RingEX?** The license model should be more flexible for customers with high turnover. We have to purchase a license and then are stuck until the annual renewal date. Monthly or quarterly flex within lets say 10-15% of call lines to go up/down without being obligated for a full annual term. **What problems is RingEX solving and how is that benefiting you?** Integrating teams and entities with merger and acquisition growth is a relatively seamless project. **Official Response from Madi Hayford:** > Chris, thank you for your review! We are pleased to hear that RingEX helps you maintain a professional work-life balance by keeping your personal mobile number private while using our seamless PC and phone apps. It is also fantastic to know that our platform makes your merger and acquisition growth and team integration a smooth experience. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Chris! ### 19. Smooth HubSpot Integration for Individuals, but Lacking SMS Automation **Rating:** 3.5/5.0 stars **Reviewed by:** Emmett H. | Account Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about RingEX?** RingEX works well for individual users and integrates smoothly with HubSpot. **What do you dislike about RingEX?** It doesn’t include the SMS automation functionality we need, so it isn’t a good fit for our use case. **What problems is RingEX solving and how is that benefiting you?** It’s flexible and easy to integrate with HubSpot, which helps our retention team track communications more smoothly. **Official Response from Madi Hayford:** > Hi Emmett, thank you for your feedback! We are thrilled to hear that our HubSpot integration is helping your retention team stay synchronized and that RingEX is providing the flexibility your individual users need. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you being a loyal RingCentral customer, Emmett! ### 20. Clean UI, Reliable Calls & Integrations—But Email Sequencing Still Missing **Rating:** 3.5/5.0 stars **Reviewed by:** Jubin T. | BDR Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about RingEX?** Easy to use, UI is clean. Is capable of handling international calls. Integrates with SF & ZOHO. No downtime in performance. Is reasonably priced. Tending towards the higher side. Very prompt support and CSM. AI Dashboarding is an add-on but at an additional cost. **What do you dislike about RingEX?** Needs to streamline and include an email sequencing piece to make them a proper Sales Engagement platform. **What problems is RingEX solving and how is that benefiting you?** Click to call dialler. Dashboard of call metrics. **Official Response from Madi Hayford:** > Hey Jubin, thank you for the detailed review! We are glad that you enjoy RingEX's clean user interface, reliable international calling, and our Salesforce and Zoho integrations. We also appreciate your praise for our prompt support! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a loyal RingCentral customer, Jubin! ### 21. Lots of Functionality but Some Clunky Aspects in Admin Portal **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah V. | Firm Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about RingEX?** RingEX provides a lot of customization and functionality to meet diverse needs, which I think is very important since this program isn't specific to any industry or area of business. From an admin standpoint, setting up a new user is pretty easy, and I especially like a newer update of being able to schedule the invitation email in advance. That's very helpful! We have three office locations with staff working remotely some of the time and calls run smoothly as if everyone was in one place. The RingCentral chat is also very nice, as is the ability to text our clients from within the desktop app. I recently contacted support in order to cancel some extra RingEX licenses we were not using during our contract renewal period and they made if very easy. It only took one chat session to accomplish exactly what I needed to, and quickly. We use the RC video very frequently and sometimes record meetings and both are easy to use. I love that you can send a link to a video participant and they do not need to download the program to join a video call. Makes it very easy for them and we rarely have anyone who experiences issues getting into the video call. Sending faxes is easy and received faxes can easily be forwarded via email to the proper person in our team. Text messages and voicemails can also be easily transferred. **What do you dislike about RingEX?** I've found that some settings in the admin portal move randomly and become difficult to find. We also have had issues with certain settings within the admin portal changing on their own and that is very frustrating. Luckily this isn't a common issue, but the one we've experienced is incoming calls get routed to a welcome message (which ends up being our voicemail recording) instead of ringing through. It hasn't happened recently, but has happened several times. Maybe this is fixed now, I do not know. Recording a new voicemail is easy enough form the handset, but navigating to the importing/exporting so that the voicemail plays both during and after hours is a bit labor-intensive. I also wish voicemails could be saved from within the RC admin portal. Features/settings in the admin portal that we don't use often are sometimes difficult to find/get to as it's not as intuitively located as I think it could be. **What problems is RingEX solving and how is that benefiting you?** RingEX gives us voice, text, internal messaging, faxing, and video conferencing with just one program/application. That's huge when you already have multiple programs to log into every day! Streamlining communications bother externally and internally is supremely important, especially in a technology driven world. **Official Response from Madi Hayford:** > Hey Sarah, the Review Team is grateful that you took the time to share such detailed feedback! We are thrilled that RingEX helps streamline communication across your multiple locations and supports your team with voice, text, video, fax, and chat all in one platform. It is also great to know that recent updates, like scheduling invitation emails and simplifying license management, make such a positive impact. We appreciate your honesty regarding the admin portal challenges. Your feedback is valuable, and we would love the opportunity to help further improve your experience however we can. Please reference this review and email us directly at review@ringcentral.com to continue the conversation. We have also included a link to RingCentral University below; hopefully, this resource can provide you with helpful admin settings insights. Thank you for being a loyal RingCentral customer, Sarah! ### 22. RingEX Makes School Communication Seamless in One Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2026 **What do you like best about RingEX?** RingEX help teacher communicate with students, parents, and staff through calls, video meeting, messaging, and file sharing from one platform **What do you dislike about RingEX?** RingEX is a communication platform, not a learning Management System (LMS), so it does not provide features like grading, assignment, or course management **What problems is RingEX solving and how is that benefiting you?** It is easy to use, works across desktop and mobile devices, and provides reliable communication for schools and educational institutions. **Official Response from Madi Hayford:** > Thank you for taking the time to share your review! It is wonderful to hear how RingEX is supporting your school community, especially how bringing calling, video meetings, messaging, and file sharing onto a single platform makes communication between teachers, students, parents, and staff seamless across desktop and mobile devices. Maintaining reliable, accessible communication is crucial for educational institutions, and we are proud the platform is making daily coordination easier for your team. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. ### 23. Client Services Manager **Rating:** 3.5/5.0 stars **Reviewed by:** Helene G. | Senior Client Services Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about RingEX?** the portal is easy to use and set up new users and call queues. i also like the customer support. When i have a problem, i call customer suport and they walk me through my problem. It might take some time, but they are patient and work through my issue with me and resolve the issue. **What do you dislike about RingEX?** If i have a problem, i can't easily find an answer within the online questions, i usually have to call customer support. But once i call customer support, they can help me with my problem and resolve my issue. **What problems is RingEX solving and how is that benefiting you?** We have complex system with many users, many phone trees and many call queues. **Official Response from Madi Hayford:** > Thank you for your review and feedback, Helene! It is great to hear that you find the portal easy to use for setting up new users and call queues. We also appreciate your positive feedback regarding our customer support, noting that they are patient, walk you through issues, and help improve your experience. We understand that you sometimes have difficulty finding answers easily within our online resources and usually have to contact customer support. We encourage you to explore our Community, where you can find helpful information and resources. For your convenience, we have included a link below. If you are interested in continuing the conversation and sharing more about your experience, please reference this review and email us at review@ringcentral.com. We would love the opportunity to learn more from you. We appreciate you for being a loyal RingCentral customer, Helene! ### 24. Versatile, Seamlessly Integrated, and Ready to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Chi Y. | Owner/Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about RingEX?** the versatility, seamless integration and ready use **What do you dislike about RingEX?** sometimes it has too many options hard to find **What problems is RingEX solving and how is that benefiting you?** too much spam calls, they have it where the person has to push a button to get connected **Official Response from Madi Hayford:** > Thank you for the great review. We are glad to hear that you find RingEX versatile, seamlessly integrated, and ready to use! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for choosing RingCentral! ### 25. Great Support and Communication, Needs Simpler Modules **Rating:** 4.0/5.0 stars **Reviewed by:** Anthony T. **Reviewed Date:** November 06, 2025 **What do you like best about RingEX?** I find RingEX incredibly valuable for facilitating communication across our offices. It allows us to seamlessly transfer vendor, customer, and intra-office calls, which is crucial for our business operations. The support provided is exceptional, especially in building custom routines that align with our unique business needs. This support has been instrumental in executing our communication strategy effectively, saving us time and enhancing our confidence in the system's performance. Additionally, RingEX's capabilities have allowed us to discontinue other chat tools like Slack, as it offers a comprehensive service that meets all our communication requirements. **What do you dislike about RingEX?** I find it troublesome that texting outside the company is challenging with RingEX, potentially due to regulatory issues. Additionally, managing after-hours and on-call schedules is cumbersome, as the current setup isn't straightforward and could benefit from a simpler module. **What problems is RingEX solving and how is that benefiting you?** I find the product solves communication issues across offices, allowing for easy call transfers, and offers strong support in building custom routines, streamlining our workflow and saving time. **Official Response from Madi Hayford:** > Thank you for your fantastic review! We are thrilled to hear that RingEX is incredibly valuable for seamless inter-office communication and that our exceptional support in building custom routines saves your team time and enhances confidence. It is great that we helped you simplify your tech stack by consolidating chat tools! If you have an interest in continuing the conversation, please reference this review and email the Review Team directly at review@ringcentral.com with more information. We would love to learn more about your experience from you. We appreciate you for being a loyal RingCentral customer, Anthony! ### 26. Good Features, But Setup Challenges **Rating:** 4.0/5.0 stars **Reviewed by:** David L. **Reviewed Date:** October 29, 2025 **What do you like best about RingEX?** I truly appreciate the features that RingEX offers, such as text messaging and voicemails, which facilitate much easier communication internally with my employees. These features are particularly valuable for running everything we need, from PDFs to video and audio file shares, through the platform, ensuring a seamless operation within my insurance agency. I also find it very useful to have the ability to manage multiple phone numbers, allowing me to choose which number to receive calls or make outgoing calls from, which significantly supports my business communications. Furthermore, RingEX has proven to be an effective voice over IP solution that enables me to work virtually and remotely, even from outside the country, making it exceptionally versatile for my needs. **What do you dislike about RingEX?** I found setting up RingEX a bit challenging initially because I wasn't familiar with the back office settings. I had to rely heavily on customer service to help with the setup, as I lacked the expertise to do it on my own. Additionally, I'm not exactly fond of the customer service staff being overseas. **What problems is RingEX solving and how is that benefiting you?** I find RingEX enhances communication through features like text messaging and voicemails, streamlining internal employee communication. It also supports sharing PDFs, videos, and audio files, which is crucial for my virtual and remote work environment. **Official Response from Madi Hayford:** > Thank you for sharing your thoughtful feedback, David! We are pleased to hear that RingEX’s communication features and flexibility support your business operations and enable you to work effectively from anywhere. We also value your comments regarding setup and support; your input helps us identify opportunities to make onboarding and customer assistance even smoother. To continue the conversation, please reference this review and email us directly at review@ringcentral.com. The Review Team would love the opportunity to learn more about your experience and to help improve it in any way we can. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, David! ### 27. Crystal-Clear Calls and Highly Customizable User Profiles **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about RingEX?** The call volume is incredibly clear, and I really appreciate the highly customizable user profiles along with the robust admin portal. **What do you dislike about RingEX?** Several features were added to our account that the onboarding team never actually set up, and it was incredibly difficult to have them removed afterward. **What problems is RingEX solving and how is that benefiting you?** It’s a flexible platform that lets our four-office company communicate easily and efficiently, all at a price point that feels appropriate for what we need. **Official Response from Madi Hayford:** > We appreciate your review! Maintaining a four-office operation requires exactly what you have highlighted: crystal-clear audio to ensure no detail is lost between locations and a robust admin portal to keep those offices synced. It is great to hear that the price point for RingEX feels right for your scale. The Review Team would love the opportunity to learn more about your experience with our products and services and help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral! ### 28. Versatile Options: Softphone, Desktop App, and Phone **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about RingEX?** I like the list of options, softphone, desktop app and phone for our usrs **What do you dislike about RingEX?** The unability to correctly use the Anaytics **What problems is RingEX solving and how is that benefiting you?** The mulitple UI experience **Official Response from Madi Hayford:** > We appreciate your awesome review and feedback! We are pleased to hear that RingEX’s multi-UI flexibility, giving your users seamless options across softphones, our desktop application, and hardware desk phones, is benefiting your team's workflow. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us at review@ringcentral.com to continue the conversation. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral! ### 29. Efficient Phone Tree Solution with Top-Notch Support **Rating:** 3.5/5.0 stars **Reviewed by:** David G. | Director of Clinical Services **Reviewed Date:** November 22, 2025 **What do you like best about RingEX?** I really appreciate the ease of use that RingEX offers, especially in handling administrative functions. This simplicity makes navigating the platform straightforward and efficient for my everyday work tasks. Additionally, I am impressed by the customer service provided by RingEX. Their support was very helpful when I needed to set up multiple users, demonstrating responsiveness and competence. Overall, these features contribute significantly to streamlining the operations in our clinical services department, particularly through the phone tree system, which allows us to handle calls efficiently by offering multiple options under a single number. **What do you dislike about RingEX?** Nothing **What problems is RingEX solving and how is that benefiting you?** I find RingEX simplifies call management by allowing one number to provide multiple options, aiding the Clinical Services Department. It offers ease of use for administrative tasks and robust customer service, enhancing my overall work efficiency. **Official Response from Madi Hayford:** > Hey David, thank you for your stellar review! The Review Team enjoys hearing how RingEX improves your experiences, particularly with its ease of use for administrative functions and the efficiency it brings to your Clinical Services Department through the phone tree system. We are especially pleased to hear about the helpful and responsive support you received when setting up multiple users. Ultimately, we want to provide you with a product and a service that supports our customers in diminishing barriers faced and ensures an exceptional experience by empowering your business! If you would like to elaborate and tell us more about how RingEX impacts your company, please reference this review and email us directly at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, David! ### 30. Easy Call Queue Management, But Admin Panel Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Jacob W. | Assistant General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about RingEX?** Managing call queues is simple to toggle. Adding and managing extensions is straightforward. Call quality is good and we can manage a large volume of calls across a larger business without challenge. **What do you dislike about RingEX?** Online menus in the admin panel can be challenging to navigate without experience. The knowledge base and youtube videos help, but anything complex requires a call into tech support. **What problems is RingEX solving and how is that benefiting you?** Call handling for the company. EG: Routing incoming calls to various extensions and call queues, including management of after-hours forwarding and voicemail. **Official Response from Madi Hayford:** > Hey Jacob, thank you for your terrific feedback! We are glad to hear that you find managing call queues and extensions to be simple and straightforward, and that the call quality is good, allowing you to manage a large volume of calls without challenge. We are focused on providing a product and a service that supports our customers in diminishing barriers faced and to ensure an exceptional experience by empowering your business. We understand your concern that the online menus in the admin panel can be challenging to navigate without experience. We are sorry to hear that complex issues can require a call to tech support, even when using online resources; however, we are glad to hear that our Support Team is helpful and available whenever you need further assistance. We also encourage you to explore our Community, where you can find additional information and resources; for your convenience, we have included a link below. If you are interested in discussing your experience in more detail, please reference this review and email the Review Team directly at review@ringcentral.com. We would love the opportunity to learn more from you and help improve your experience however we can. We appreciate you for being a loyal RingCentral customer, Jacob! ### 31. Easy to Use with Responsive Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about RingEX?** Ease of Use and access to customer support **What do you dislike about RingEX?** in the live reports to have a featyre when user place themselves on DND to mark DND and start timing them and disply time length user has been on DND **What problems is RingEX solving and how is that benefiting you?** We have been using Ring for the last 6 yearsa and will continue to use it for its ease use **Official Response from Madi Hayford:** > We appreciate you taking the time to share your feedback! We are thrilled that your organization has trusted RingCentral for the past six years, and that our ongoing ease of use and responsive customer support continue to make us a reliable partner for you and your team. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, suggest ideas, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for being a longtime loyal RingCentral customer! ### 32. Everything that you need in one platform **Rating:** 4.0/5.0 stars **Reviewed by:** Todd S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about RingEX?** We still use fax because our line of business, and having the fax feature is nice **What do you dislike about RingEX?** Not everyone can see the faxes. It is only to one user and that is it. **What problems is RingEX solving and how is that benefiting you?** We have multiple offices, and it let us know who is on the phone or away from their desk **Official Response from Madi Hayford:** > Thank you for sharing your experience, Todd! The Review Team is glad RingEX supports your business needs, especially with features like fax and presence indicators across multiple offices. If you are open to it, please reference this review and email us directly at review@ringcentral.com so we can continue the conversation and learn how we can help further improve your experience. We appreciate you for being a loyal RingCentral customer, Todd! ### 33. Highly Configurable, Capable VoIP Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about RingEX?** Very configurable and capable voip platform **What do you dislike about RingEX?** higher costs and setup on the platfrom is quite complex **What problems is RingEX solving and how is that benefiting you?** Phone and text message system **Official Response from Madi Hayford:** > Thank you for your review! We are glad you find RingEX to be a highly configurable and capable platform for your voice and messaging needs. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. ### 34. Effective Communication Tool with Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** Maryam R. **Reviewed Date:** January 15, 2026 **What do you like best about RingEX?** I like RingEX for their technical support, recording calls, and managing schedules for different users. **What do you dislike about RingEX?** The name ID on RingEX is too short, currently limited to just 15 characters, which isn't enough for our complete clinic name. Also, the initial setup was hard because some agents aren't specialized enough. **What problems is RingEX solving and how is that benefiting you?** RingEX lets us reach third parties with shared numbers and supports call recording and scheduling, which were previously challenging. **Official Response from Madi Hayford:** > Thank you for your stellar review, Maryam! We are pleased to hear that RingEX is effectively supporting your clinic with call recording, user scheduling, and seamless third-party communication. It is also great to know that our Support Team has provided the high-quality assistance you need. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you for choosing RingCentral, Maryam! ### 35. Many tools - complex for SMBs / entrepreneurs **Rating:** 3.5/5.0 stars **Reviewed by:** JP D. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2025 **What do you like best about RingEX?** Really enjoy being able to answer from either my mobile device and computer; being able to have extensions with different rules as to when to ring, etc. Great to easily be able to merge calls, or forward. **What do you dislike about RingEX?** As an entrepreneur that has many different sides of the business to worry about, I would prefer to have a contact within RingCentral to whom we could tell exactly our needs, and they set up. Having to figure out how to create call flows, messages, faxes, sms, phone lines, extensions when running your business is extremely time consuming, and the system honestly seems cumbersome. **What problems is RingEX solving and how is that benefiting you?** We have a remote team, so being able to have our main line, plus extensions to which we can transfer calls to is positive. **Official Response from Madi Hayford:** > Hey JP, thank you for sharing your feedback and highlighting the flexibility RingEX provides your remote team! The Review Team is glad features like multi-device access and custom call routing benefit you. We understand that set up and system complexity can challenge entrepreneurs and small businesses such as yourself. We would love to discuss options and resources available, such as RingCentral University. For your convenience, we included a link below to RingCentral University, which we hope you will find helpful for your management and setup needs. If you are interested in continuing the conversation, we would love to learn more from you! Please reference this review and email us directly at review@ringcentral.com with more details. Thank you for choosing RingCentral! ### 36. User-Friendly but Needs Better Team Features **Rating:** 3.5/5.0 stars **Reviewed by:** Ashleigh H. **Reviewed Date:** January 21, 2026 **What do you like best about RingEX?** I like that the RingEX app is easy to use. It's user-friendly and easy to navigate, which really helps when I'm calling clients. **What do you dislike about RingEX?** I find transferring between team members a bit problematic. I wish shared contacts were available instead of relying on bulk upload. **What problems is RingEX solving and how is that benefiting you?** RingEX lets me call clients without using my personal phone and is user-friendly, making calling simple. **Official Response from Madi Hayford:** > Thank you for your review, Ashleigh! We are glad to hear that you find the RingEX app user-friendly and that it helps you protect your privacy by keeping your personal phone number separate from work. The Review Team would love the opportunity to help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for choosing RingCentral, Ashleigh! ### 37. User-Friendly Interface, But Lacks Customization Options **Rating:** 3.5/5.0 stars **Reviewed by:** Jon H. | I.T, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about RingEX?** The UI is easy to navigate and use. Admin panel seems easy as well to use and navigate. **What do you dislike about RingEX?** Some customization options like ringtones and call logs other are overlooked **What problems is RingEX solving and how is that benefiting you?** Forwarding and holding calls easily **Official Response from Madi Hayford:** > Hey Jon, thank you for providing us with your valued feedback! We are happy to hear that you find the RingEX interface and Admin Portal easy to navigate, and that our call forwarding and holding features are benefiting your workflow. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for choosing RingCentral, Jon! ### 38. Easy to Use, Great Mobile App Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about RingEX?** Easy to use and works great on the mobile app **What do you dislike about RingEX?** Some of the admin config options are not intuitive and don't always make logical sense **What problems is RingEX solving and how is that benefiting you?** It makes it easy for teams in different work environments—whether in the office or working remotely—to communicate smoothly and stay connected. **Official Response from Madi Hayford:** > Thank you for your great review! We are so pleased to hear that you find RingEX easy to use and that our mobile app is providing a great experience for your team across different work environments. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for choosing RingCentral! ### 39. User-Friendly with Stellar Audio Quality **Rating:** 4.0/5.0 stars **Reviewed by:** Martin R. | IT admin, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about RingEX?** I find RingEX user-friendly and easy to use for both admins and users, which is a big plus. I also like the audio quality, and I appreciate the integration with Salesforce, which is really helpful for managing enterprise calls and call groups. **What do you dislike about RingEX?** I find the paging devices provisioning is troublesome. **What problems is RingEX solving and how is that benefiting you?** RingEX handles call groups and integrates with Salesforce for us. **Official Response from Madi Hayford:** > Hi Martin, thank you for your fantastic review! We are proud that RingEX supports you and your team. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Martin! ### 40. Helpful Customer Communication Features That Keep Me Connected **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about RingEX?** The features that help me communicate with my customers are really helpful and make it easier to stay in touch. **What do you dislike about RingEX?** Paying the extra add on fees. Everything cost **What problems is RingEX solving and how is that benefiting you?** Running my small business more efficiently. **Official Response from Madi Hayford:** > Thank you for your great feedback! We are glad that the communication features RingEX provides help you stay connected and run your business more efficiently. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you choosing RingCentral! ### 41. User Friendly and Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about RingEX?** Ring Central is straightforward to use and provides a variety of features, including texting, faxing, and phone calls, among others. **What do you dislike about RingEX?** I’m not happy that the fax history disappears after a certain period. It would be better if the records stayed available for longer. **What problems is RingEX solving and how is that benefiting you?** Ring Ex has been helpful for me because it allows me to make calls from my work number directly on my computer, even when I am not near my phone. The text feature also enables me to connect with more patients, making communication much easier. **Official Response from Madi Hayford:** > Thank you for taking the time to share your feedback and experience with RingEX! We are pleased to hear that the platform’s flexibility and features, like calling and texting from your computer, help streamline your communication and support your work. We also appreciate your note about fax history retention. Feedback like yours helps us identify where we can enhance functionality and deliver even greater value to our users. We have shared this suggestion internally. To continue the conversation and share more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com. We also encourage you to explore and engage with our RingCentral Community,  which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included the link below. We are grateful to have you as a loyal RingCentral customer and appreciate your thoughtful insights! ### 42. The Good and Bad of RingCentral **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about RingEX?** I like how streamlined a lot of the processes are. It is easy to add users and queues. **What do you dislike about RingEX?** I do not like that you cannot pre-template users or queues. Having to manually toggle recording on for queues and users is highly frustrating and easily forgotten. **What problems is RingEX solving and how is that benefiting you?** RingEX is allowing us to connect with clients without needing to be physically onsite. **Official Response from Madi Hayford:** > Thank you for taking the time to share your experience with RingEX! We are thrilled to hear that you find it user-friendly and that it allows you to connect with your customers from various locations. The Review Team would love the opportunity to learn more about your experience with our products and service. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer! ### 43. Excellent Value and Flexible Options, but problems porting numbers in. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Farming | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about RingEX?** The cost and options are all excellent. We enjoy moving all of our locations to one platform. **What do you dislike about RingEX?** We have been having problems porting in numbers that are business critical. **What problems is RingEX solving and how is that benefiting you?** We are enjoying getting all of our company moved to one platform. **Official Response from Madi Hayford:** > Thank you for your feedback! It is great to hear that you are successfully consolidating all your locations onto RingEX and finding excellent value in our platform. The Review Team would love the opportunity to help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com with more information so we can continue the conversation. We hope to hear more from you soon! We appreciate you for being a loyal RingCentral customer! ### 44. Budget-Friendly, Challenging Onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Sidney P. **Reviewed Date:** December 08, 2025 **What do you like best about RingEX?** I like how easy the upgrade to RingEX was and the price. **What do you dislike about RingEX?** The onboarding was long and difficult. The initial setup was difficult. **What problems is RingEX solving and how is that benefiting you?** I use RingEX to upgrade our old copper phone lines. I like how easy and affordable the upgrade was. **Official Response from Madi Hayford:** > Hey Sidney, thank you for your great review! We are glad to hear that the upgrade to RingEX was easy and that you find the pricing budget-friendly. We appreciate that RingEX has helped you upgrade your old copper phone lines. We understand that implementing new systems can sometimes be challenging, and we apologize that the initial setup and onboarding process felt a bit taxing. If you would like to continue the conversation with the Review Team, please reference this review and email us at review@ringcentral.com so we can learn more about your experience and try our best to help. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral! ### 45. Easy onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Amy Murray Hyde C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about RingEX?** We have been working with this service for a few months and I love the ease of generating reports, the capabilities that allowed us to cancel other products and the price is pretty competitive! **What do you dislike about RingEX?** I still have not figured out how to use the fax feature and I would love to be able to see the total call handling time without going through multiple report steps. **What problems is RingEX solving and how is that benefiting you?** Allow everyone to be out of office but still use our phone number. **Official Response from Madi Hayford:** > Thank you for sharing your experience, Amy! The Review Team is pleased to hear that RingEX made onboarding simple, streamlined your tools, and provides value for your business. It is great to know RingEX helps your team stay connected and productive from anywhere. If you are interested in discussing your experience or your feedback further, please reference this review and email us directly at review@ringcentral.com. We would love to connect you with some resources to hopefully help further improve your experience. In the meantime, we have included some faxing information below. We appreciate you for choosing RingCentral! ### 46. RingCentral Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Erik U. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about RingEX?** Features that are available through the platform and available integrations **What do you dislike about RingEX?** Phone support until you get a case escalated. **What problems is RingEX solving and how is that benefiting you?** Centralized Phone System for the Business **Official Response from Madi Hayford:** > Hey Erik, thank you for sharing your experience and highlighting the features and integrations you find valuable with RingEX. We are glad the platform helps centralize your business communications. If you are interested in sharing more about your experience, please reference this review and email us directly at reiview@ringcentral.com. We hope to continue the conversation together soon! ### 47. Reliable Communication Platform with Room for Improvement on Flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** KC I. | Director of Finance & Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2024 **What do you like best about RingEX?** We’ve been using RingCentral at Office Pride since 2017, I joined the company in 2019, and overall, it’s been a great solution for our communication needs. The platform provides excellent phone clarity, and their 24/7 support is very reliable. We love the convenience of the phone and computer apps for team messaging, text messaging, task management, and calendar tracking—all of which keep our team connected and organized. **What do you dislike about RingEX?** Last year, we discovered that while adding new lines is easy and can be done at any time, removing unused lines is restricted to within 30 days of the annual renewal. Unfortunately, we weren’t notified when our renewal date was approaching, and even though we contacted them before the renewal date, their delayed response resulted in unnecessary complications to cancel those lines. As loyal customers, this felt like an unnecessary hurdle. **What problems is RingEX solving and how is that benefiting you?** As a commercial janitorial company, clear and streamlined communication is critical to our operations. RingEX has been instrumental in consolidating communications and collaboration across various teams and locations. It allows our cleaners and supervisors to stay connected effortlessly, while also ensuring smooth communication between our customers and our operations team. We use RingEX to track customer complaints, manage supply requests for different sites, and handle work orders efficiently. One particularly helpful feature is the ability for employees to text the office and their supervisors when they miss a time punch, so corrections can be made quickly without disruption. Additionally, RingEX enables us to monitor phone lines remotely, whether from home or while on vacation, ensuring that we stay on top of operations no matter where we are. By integrating these capabilities into one platform, RingEX has significantly improved our workflow, reduced response times, and made our operations more efficient and customer-focused. **Official Response from Madi Hayford:** > Thank you for taking the time to share your experience with RingEX and for being a valued customer since 2017, KC. The Review Team is proud that our platform is essential in keeping Office Pride’s team connected, organized, and efficient. It is wonderful to hear how features like team messaging, task management, and remote monitoring streamline your operations and allow seamless communication across multiple locations. It is excellent that RingEX helps you efficiently manage tasks like handling customer complaints, supply requests, and work orders. We are committed to ensuring the platform meets your evolving needs and enhances your business operations. We regret to hear about any challenges you’ve faced; your feedback is invaluable, and we would love to continue the conversation and help improve your experience however we can. Please email us at review@ringcentral.com with more information so we can learn more about your experience. Thank you for your continued trust and partnership; we appreciate you being a loyal RingCentral customer! ### 48. Overall, we are satisfied with our service. **Rating:** 3.5/5.0 stars **Reviewed by:** Laura S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about RingEX?** Ring has been great with the options they provide with uses and services. We use Ring for our large dental practice phones, along with the team chat features. We find making and receiving calls to be easy. Setting up our phones was much more diffcult than represented by the sales person. It took roughly a month to get all the kinks worked out. Its a very complex system, so navigating the options typically required making a call to support for a reminder on how to make necessary changes. Support tends to be helpful and quick to answer. But I have also found I sometimes get different answers from different agents. **What do you dislike about RingEX?** We were unable to get our desk phones to update to compatibility. I wish the team chat feature was not connected to the phone system. I'm either getting too many notifications from phones, or missing out on everything going on in the team chat messages. Its a very complex system to navigate on the portal. It always requires a call for support to help. **What problems is RingEX solving and how is that benefiting you?** Its helping us with phone calls, to be on our computer, with headset, vs a desk phone that takes up desk real estate. **Official Response from Madi Hayford:** > Hey Laura, thank you for sharing your thoughtful feedback! The Review Team is proud to hear that RingEX has been a valuable asset for your dental practice, simplifying call management and enhancing team communication. It is fantastic to know that features like team chat and the ability to handle calls via computer headsets are meeting your needs and saving space in your office setup. We apologize for any challenges you faced. Your feedback is incredibly valuable; please email us directly at review@ringcentral.com to share more and continue the conversation so we can help improve your experience however we can. We appreciate your trust in RingCentral and look forward to continuing to support your practice’s communication needs, Laura! ### 49. Overall a happy customer! **Rating:** 4.0/5.0 stars **Reviewed by:** Angel C. | General Manager • Kia 417, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about RingEX?** We've had the system for almost a year now (used daily) and we enjoy it much more than our previous analog phones. The implementationa and integration didn't take too long and it's user friendly/easy to use, and the phone systems we have are good looking as well. We like that it can transition from the desktop phone, to mobile, and over to desktop pretty seamlessly. The tech support team themselves are quite persistent and helpful whenever we inquire. **What do you dislike about RingEX?** Asides from the connectivity issues we have from time to time, we are pretty happy with the system and the ease of use. The LDAP search function sometimes indefinitely loads and we have issues transferring. The systems also require a re-sync from time to time which can get annoying. **What problems is RingEX solving and how is that benefiting you?** RingEX helped digitalize our system from the analog one we had before, and it's helpful for our team to be able to answer calls remotely. **Official Response from Madi Hayford:** > Hey Angel, the Review Team appreciates you sharing your experience. We are thrilled to hear that transitioning from an analog to a digital system has been a positive change for your team and that the flexibility to handle calls seamlessly across devices has been beneficial. It is excellent our Support Team has been helpful, professional, and persistent in addressing your inquiries—that is precisely what we aim for! We appreciate your candid feedback, and your insights are incredibly valuable. If you want to continue the conversation and share more about your experience, please email us at review@ringcentral.com. Thank you for being a loyal RingCentral customer! We are proud that RingEX is making a difference in your operations, and we look forward to continuing to support and empower you and your team. ### 50. Super Easy to Use, But Reporting Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Pam C. | Senior Operations Service Center Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about RingEX?** Easy of use. Being able to find things fast and easy. **What do you dislike about RingEX?** Basic reporting, unable to get all details needed. **What problems is RingEX solving and how is that benefiting you?** Allowing us to get intake calls fast and easy **Official Response from Madi Hayford:** > Hey Pam, thank you for sharing your experience with RingEX! We are thrilled to hear that the platform's ease of use is a major benefit for you, allowing your team to handle intake calls fast and easily. Your feedback reinforces our commitment to providing a user-friendly and highly efficient communication solution. The Review Team would love to learn more about your experience; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, share ideas, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below. We appreciate you for being a loyal RingCentral customer, Pam! ## RingEX Discussions - [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) - 1 comment, 1 upvote - [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) - 2 comments, 1 upvote - [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) - 1 comment, 1 upvote - [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) - 1 comment, 1 upvote - [Is there a free trial for RingCentral Office?](https://www.g2.com/discussions/4544-ringcentral-free-trial) - 1 comment, 1 upvote - [View RingEX pricing details and edition comparison](https://www.g2.com/products/ringex/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+04%3A34%3A37+-0500&secure%5Bsession_id%5D=33b8cfb8-3ced-4e0a-a772-bcf31464b613&secure%5Btoken%5D=d9d18ad2c5eb809428d8c4c4efe1cd5ab1eac7fdcb74f90c51240e4ae94eb7d9&format=llm_user) ## RingEX Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [Beetexting](https://www.g2.com/products/beetexting/reviews) - [blueButler](https://www.g2.com/products/bluebutler/reviews) - [Box](https://www.g2.com/products/box/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Clio Manage](https://www.g2.com/products/clio-clio-manage/reviews) - [Compass CRM](https://www.g2.com/products/compass-crm/reviews) - [Crelate](https://www.g2.com/products/crelate/reviews) - [DrChrono by EverHealth.](https://www.g2.com/products/drchrono-by-everhealth/reviews) - [Drive Uploader](https://www.g2.com/products/drive-uploader/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [eAgent](https://www.g2.com/products/eagent/reviews) - [Friday CRM](https://www.g2.com/products/friday-crm/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HaloPSA](https://www.g2.com/products/halopsa/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) - [LeadManager](https://www.g2.com/products/lead-manager-leadmanager/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Redtail Technology](https://www.g2.com/products/redtail-technology/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Simple Poll](https://www.g2.com/products/simple-poll/reviews) - [Streamline](https://www.g2.com/products/streamline-pty-ltd-streamline/reviews) - [StreamLine](https://www.g2.com/products/multitv-tech-solution-pvt-ltd-streamline/reviews) - [TOPdesk](https://www.g2.com/products/topdesk/reviews) - [WelcomeHome](https://www.g2.com/products/welcomehome/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## RingEX Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Documents** - Document Signature - Storage - Fax to Email - Document Storage - Secure Data Storage - Electronic Signature **Host Tools** - Customizable Branding - Role-based Access - Recording - Mobile Access **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Real-Time Chat - Hand Raising - File Sharing - Private Chat - Real-Time Chat **Platform** - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration - Active Directory Integration - Third-Party Integrations - File Transfer **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts - Print Management - File Management - Invoice Management - Email Management - Compliance Management - Communication Management - Call Center Management - User Management - Email to Fax - Fax Management **Attendee Tools** - Registration - Attendee Live Chat - Polls and Surveys **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Extensions** - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Video Call Recording - Participant Permissions - One-Click Join - Video Streaming - On-Demand Recording - Call Recording - Call Recording - Event Scheduling **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Additional Functionality** - Full Text Search - HIPAA Compliant - Audit Trail - Delivery Tracking - Multiple Format Support - Access Controls/Permissions - FoIP - Purchasing & Receiving - SMS Messaging - CRM - Whitelisting/Blacklisting - Status Tracking - Multiple User Accounts - Archiving & Retention - Encryption - Document Templates - Generative AI - Self Service Portal - Electronic Faxes - Collaboration Tools - AI Copilot - Voice Mail - Automated Routing - Reporting & Statistics - API - Alerts/Notifications - Caller ID - SSL Security - Role-Based Permissions - Activity Tracking - Monitoring - Contact Database **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Post-Event Tools** - Reporting/Analytics - Attendee Reports **Performance** - Third-Party Integrations - Compliance **Software Type** - Mobile - Browser Application - Desktop Application **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Integrations** - Social Media Integration - Third-Party Integrations **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Additional Functionality** - Video Support - AI/Machine Learning - Attendance Management - Collaboration Tools - Single Sign On - Registration Management - Email Management - Calendar Management - Transcripts/Chat History - Activity Dashboard - Data Security - Document Storage - Document Management - Alerts/Notifications - Customizable Branding - Two-Way Audio & Video - Drag & Drop - Conferencing - Breakout Rooms - Third-Party Integrations - API - Generative AI - Chat/Messaging - Whiteboard - Reminders - Reporting & Statistics - Meeting Management - Brainstorming - Presentation Streaming - Surveys & Feedback - Mobile Access - Video Conferencing - User Management - AI Copilot - SSL Security - File Transfer - Email Reminders - Remote Access/Control - Content Management - Microsoft Outlook Integration - CRM - Auto Framing - On-Demand Webcasting - Automatic Transcription - Two Way Audio & Video - User Profiles - Video Management - Polls/Voting - Event Management - Brand Management - HD Audio/Video - Presentation Tools - Communication Management - Host Controls **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Agentic AI - Webinar** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Electronic Hand Raising - Surveys & Feedback - On-Demand Webinars - Email Reminders - AI Copilot - Customizable Templates - Content Management - Social Promotion - Audience Engagement - Presentation Streaming - Contact Management - Quizzes - Video Support - User Management - Real-Time Data - Alerts/Notifications - Breakout Rooms - Video Conferencing - Event Management - Polls/Voting - API - File Sharing - Calendar Management - Screen Sharing - Generative AI - Registration Management - Engagement Tracking - Q&A Management - Multi hosts - Event Scheduling - CRM - Document Storage - Whiteboard - Activity Dashboard - Two-Way Audio & Video - Meeting Management - Video Streaming **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top RingEX Alternatives - 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