What do you like best?
The best part about the system are it's reporting capabilities. It's like working in a live excel spreadsheet. You can filter and sort columns, add in additional data if you need to, and even create custom columns where you can use formulas to get the information you need.
If you can't get the information exactly the way you need it you can always export into excel to manipulate it to get it to work.
Other great features are the auto emailing of reports to yourself, or anyone else in the system, almost on whatever schedule you would like (days of the week, 1st of the month, etc).
HR actions allow you and your managers to submit changes for employees and approve/modify/reject them. There's some checking that is required to make sure managers selected the right thing, but other than that once you approve it the changes are made, no need for paper change forms.
Onboarding and benefit enrollment are great as well, it helps streamline a lot of the tasks involved with those. Once the benefit enrollment is approved the deductions/plans are added to the employees account with you having to manually add them or add in additional information.
What do you dislike?
There is a learning curve to how things are submitted in the system. If you have a lot of HR actions being done you'll have a good number of people not submit them correctly. They are working on this with a new UI to be released in late 2019, but that comes with it's own issues.
There's a lot to learn in the system so its very hard to jump in and learn it all quickly. There are so many parts of the system that touch/effect other parts it can be hard to see how the web all connects. You may do a lot of learning by trial and error.
The user guides are structured so that they will tell you what the system does, not necessarily what you can do with it. For example the instructions on the training/certification tracking will tell you what to enter in each field, but what it doesn't tell you is that in order to report on people that don't have the training/certification, you have to add a blank item to their account. That way you can report on the completed date for those that have it, and then those that don't have it are out of compliance.
There are also updates every 2 months. This is good because you are getting constant updates to the system and you are always on the latest version. This is also bad since any bugs that come with the update you'll need to deal with until they are resolved. This doesn't happen very often though but is still an annoyance every so often. Not really a way around it.
The area of the system that needs the most improvement is the ATS. It works and is usable, but if you were to use a different ATS you would likely get more functionality. Things like applicant status, questionnaires, etc are all very basic. The reporting is still great but there's a lot that could be improved.
Recommendations to others considering the product
Implementation may take a long time due to the complexity of the system. Learning the system will also take time since it is so complex and there are so many parts of the system that can be utilized.
What business problems are you solving with the product? What benefits have you realized?
Workforce Ready replaced 4 or 5 different systems and turn it into one. We had a payroll system, an ATS, an onboarding system, used an archaic time & attendance system, and paper scheduling. We also used paper submissions for all employee changes, benefit enrollments, etc.
This has all been replaced and merged into one system. Applicants can apply, are hired, complete their on boarding, do their benefit enrollment, submit an information change, view their pay statement, etc all in one system so it's really simplified HR and Operations job duties.