# What is the best platform for automating incident workflows?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">One of the biggest challenges I run into is getting incident workflows out of spreadsheets, docs, and Slack pings — and into something that actually runs automatically. Between routing alerts, assigning tasks, and kicking off playbooks, the right platform can save hours in the middle of an incident.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Looking at the latest G2 data on<a class="a a--md" elv="true" href="https://www.g2.com/categories/incident-management"> incident management platforms</a>, here are some of the top platforms reviewers highlight for automation:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/servicenow-it-service-management/reviews"><strong>ServiceNow IT Service Management</strong></a><strong>:</strong> sits at the top of the grid with high satisfaction and market presence. Enterprise teams love how it standardizes and automates workflows end-to-end.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/ninjaone/reviews"><strong>NinjaOne:</strong> </a>gets perfect satisfaction scores and is often mentioned for how lightweight but effective its automation can be, especially for IT and security ops teams.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/clickup/reviews"><strong>ClickUp</strong></a><strong>:</strong> not a traditional IR tool, but reviewers point to flexible workflow automation that teams repurpose for incident management.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/xmatters/reviews"><strong>xMatters</strong></a><strong>:</strong> well-regarded for automating communications and response processes during major incidents.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/freshservice/reviews"><strong>Freshservice</strong></a><strong>:</strong> strong adoption in IT teams; its workflow automations are simple but effective for standardizing incident handling.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/pagerduty/reviews"><strong>PagerDuty</strong></a><strong>:</strong> known for on-call and escalation automation; reviews show it’s a backbone for response workflows in many orgs.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/new-relic/reviews"><strong>New Relic</strong></a><strong>:</strong> more of an observability platform, but users mention tying monitoring data directly into automated incident workflows.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/incident-io/reviews"><strong>incident.io</strong></a><strong>:</strong> newer on the grid but gets positive mentions for how fast teams can spin up workflows directly inside Slack.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">From what I’m seeing, <strong>ServiceNow</strong> is the enterprise heavyweight, <strong>NinjaOne</strong> is loved for its simplicity, and <strong>incident.io</strong> feels like the scrappy up-and-comer for teams that live in Slack.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Curious what others here are using. Which platform actually automates workflows in a way that saves you time when incidents hit?</p>

##### Post Metadata
- Posted at: 10 months ago
- Author title: SaaS and Software Research
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;For those using automation-heavy platforms, how much do you rely on out-of-the-box workflows vs. custom ones?&lt;/p&gt;

##### Comment Metadata
- Posted at: 10 months ago
- Author title: SaaS and Software Research





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