HighLevel Reviews & Product Details

HighLevel provides an all-in-one platform for managing email campaigns, automations, and client communication at scale. As a marketing agency, we use it to run email outreach, nurture sequences, and automated workflows for artists, record labels, and business clients. The ability to manage campaigns, track performance, and automate follow-ups in one system helps streamline operations and maintain consistency across multiple clients. Review collected by and hosted on G2.com.

Because HighLevel offers a wide range of features, there can be a learning curve when setting up more advanced automations and workflows. Some areas of the interface require time to configure properly, especially when managing multiple campaigns or clients. However, once set up, the platform is stable and effective for ongoing marketing operations. Review collected by and hosted on G2.com.

My only experience so far with HL is the customer support team since I just signed up last night but they have all been very helpful and welcoming to the platform. Bikram and Neebesh were both superb! I actually have an ongoing issue with receiving a snapshot from an affiliate link I signed up with and although, there has been no resolution found yet, the cs reps are prompt and generous with their help in researching and escalating the issue. Hopefully it will get resolved soon. Review collected by and hosted on G2.com.

I have to research further, but I have not been able to find out if or how it would be possible to preview a snapshots features BEFORE adding them to a sub-account and was advised the only way to remove them if they are not what I am looking for to assist a particular client is to delete them altogether which would be unfortunate if they would work for another client in the future. I have yet to use these features but this has already caused me a bit of nervousness because I have access to quite a few snapshots from an ai learning group I am a member of and would like to view them before deploying them into an account. If there is a solution to this, I would very much appreciate a notification to such. I will continue to search for the answer until then. Review collected by and hosted on G2.com.

What I appreciate most is the all-in-one platform design, along with its robust automation features and the white-label options that are especially useful for agencies. Review collected by and hosted on G2.com.

The steep learning curve and complicated interface can be challenging, and I have found the inconsistent customer support to be frustrating. There are also potential hidden costs, particularly when it comes to third-party integrations. Additionally, the CRM features feel clunky, such as having to use multiple screens for simple tasks, and there are missing advanced functionalities that larger clients might expect, which is disappointing given its "all-in-one" promise. Review collected by and hosted on G2.com.

I am a 53 year old male and I am a complete novice to AI and GHL, and it has taken me more than a few months to get my head around the things that I have needed to do to be able to provide a SAAS to my first client. I have really enjoyed the learning curve and really seeing how someone can utilize AI through a platform as expansive as GHL to help businesses to actually benefit from the service in many ways. I am still drinking too much coffee and scratching my head often. During these moments I have found the GHL support team invaluable. In particular Krishna Nair was able to somehow speak my process language and cleared up many things in just 1 call. Really.... I am so grateful to Krishna because he was patient and seemed to understand where and why i was stuck in each situation I asked about. He seamlessly helped me through all of them while explaining why it is done that way.

Thanks Krishna and GHL for the new experience and journey and help getting to where I am. Review collected by and hosted on G2.com.

Nothing to dislike yet. I just need more guidance and tutoring to learn, grow and become more efficient Review collected by and hosted on G2.com.

I appreciate that this CRM allows us to fully tailor the experience for each user. It starts as a blank slate, giving us the flexibility to implement the changes we need. The customizable user interface also helps make the time spent using it more enjoyable. Also they have world class customer support. Review collected by and hosted on G2.com.

The SaaS level comes with a high price tag. While it does allow for complete customization of the selling features, the cost can be quite steep, especially if you are just starting out as a CRM agency. Additionally, although setting the price is straightforward, managing those settings can be challenging. Review collected by and hosted on G2.com.

I appreciate that HighLevel provides an all-in-one experience which keeps me more organized and keeps the cost reasonable. As a small business owner, having to pay for multiple different tools can get very expensive, so this combination offers a great solution. I also find the automations incredibly useful, allowing processes to happen more seamlessly without the need for as much manual oversight and prevents things from falling through the cracks. This is particularly beneficial for managing onboarding, email marketing campaigns, and post-purchase signup campaigns without needing additional integration tools. Review collected by and hosted on G2.com.

I found the user interface to be a bit overwhelming and confusing at first but was able to pick it up quickly with guided tutorials. I also don't love how restrictive the landing page/website builder is. Lastly, I wish it had more AI integration. Review collected by and hosted on G2.com.

Go HighLevel is extremely configurable and modular. It is also incredibly feature-rich. These attributes make it a viable and stand-out unified or all-in-one platform. If that is what you're looking for then you came to the right place. Review collected by and hosted on G2.com.

There are two primary downsides to using HighLevel as your primary or all-in-one platform. First, it has a very steep learning curve. It definitely isn't for the faint of heart or those who like to wing it when it comes to training and learning a new platform. The other is that the incredible modularity and configurability come at the cost of efficiency and reliability. Review collected by and hosted on G2.com.

I really appreciate the 24/7 support team with HighLevel that's available all the time, even on weekends. They're never closed, which I think is the best part. Another aspect I find valuable is the workflow automation, where I can set triggers and actions, like automatically sending out an email when someone fills out a form. This adds great value to business operations. I also like that HighLevel supports extensive integrations, allowing for connection with third-party apps through simple setups, and that it has native integrations with over sixteen hundred apps. Review collected by and hosted on G2.com.

I think the support system could be really strong when it comes to building websites and all. There should be someone who is a specialist to actually help the clients learn because they are paying to HighLevel and then directly again signing up any other people from the market. So it could be a disadvantage there. Also, the initial setup is a bit difficult, but once it's set up, it's like a plug and play. Review collected by and hosted on G2.com.

I like HighLevel's ability to set up automations that are pretty intuitive and can be triggered with any kind of web trigger, even integrating custom code from your website. The website builder is also quite easy to use, feeling similar to Elementor. I appreciate that HighLevel offers the same value and much more functionality for less money compared to competitors like Birdeye. As an affiliate for HighLevel, I'm confident to give it a 10 when recommending it to others. Review collected by and hosted on G2.com.

I find HighLevel not intuitive, and it takes a lot of time to run a bit of trial and error before things work right. It feels like a mediocre cafeteria that offers everything but nothing really tastes good. I think they need to update existing features instead of always focusing on new things. They could make the internal system more intuitive because sometimes things are really hard to find. Review collected by and hosted on G2.com.

I really like HighLevel's automation features, particularly in SEO and the review management system. These features really stand out for me. As someone from a website and SEO background, I find the automation is incredibly handy. It helps my small team upsell services with ease, requiring less effort on our part. For example, while selling website design, I can include the review management system as an additional feature, which lets me charge a bit extra. This makes it very beneficial for our business. I also appreciate the website templates; they are useful when I offer a complete website setup in just three days. Overall, these aspects really help me streamline my work. Setting up HighLevel was also quite easy for me, except for the Facebook and Google Ads pixel integration, which was a bit challenging. But aside from that, everything was easy to get started with. Review collected by and hosted on G2.com.

I would just like more options in the template section for a website or landing page. Review collected by and hosted on G2.com.