# HighLevel Reviews **Vendor:** HighLevel **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.6/5.0 **Total Reviews:** 637 ## About HighLevel HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial! ## HighLevel Pros & Cons **What users like:** - Users appreciate the **abundance of integrated marketing tools** in HighLevel, offering a cost-effective all-in-one platform. (156 reviews) - Users appreciate the **all-in-one functionality** of HighLevel, which streamlines marketing and significantly boosts operational efficiency. (140 reviews) - Users commend the **excellent customer support** of HighLevel, enhancing their experience and satisfaction with the platform. (139 reviews) - Users value the **feature richness** of HighLevel, offering numerous tools and innovative solutions at a low cost. (127 reviews) - Users value the **intuitive automation setup** in HighLevel, enhancing efficiency and streamlining their workflow. (124 reviews) - Ease of Use (111 reviews) - Automation Features (104 reviews) - Business Growth (98 reviews) - Centralized Management (95 reviews) - Integrations (89 reviews) **What users dislike:** - Users find the **learning curve steep** , requiring significant time and effort to master HighLevel's features and updates. (141 reviews) - Users highlight **missing features** in HighLevel, wishing for better integration and enhanced functionality for live interactions. (91 reviews) - Users find the **steep learning curve** of HighLevel challenging, requiring consistent effort to master its features and updates. (90 reviews) - Users find the **interface not intuitive** , struggling with the complex functionalities and lacking clear documentation. (56 reviews) - Users struggle with **poor customer support** , facing long wait times and inadequate assistance for technical issues. (53 reviews) - Difficult Learning (48 reviews) - Limited Features (45 reviews) - Overwhelming Experience (45 reviews) - Not User-Friendly (42 reviews) - Bugs (35 reviews) ## HighLevel Reviews ### 1. HighLevel centralizes CRM and automations with great flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Francisco P. | Presidente, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2026 **What do you like best about HighLevel?** What I like most about HighLevel is that it allows centralizing several key functions on a single platform: CRM, automations, funnels, forms, communications, and commercial tracking. For an organization like ours, this helps to organize processes, reduce scattered tools, and have better visibility of the progress of each lead or client. I also greatly value the flexibility to create automated flows and adapt the platform to different businesses or sub-accounts. **What do you dislike about HighLevel?** What I like least about HighLevel is that, being such a comprehensive platform, some configurations can feel unintuitive at first. The learning curve is steep, especially when working with automations, pipelines, permissions, subaccounts, and integrations. I also think that some areas of the interface could be simpler and more consistent for non-technical users. It would be very valuable to have better step-by-step guides within the platform and a more structured onboarding experience for enterprise teams. **What problems is HighLevel solving and how is that benefiting you?** HighLevel solves the dispersion of tools by centralizing CRM, forms, automations, communications, and pipelines in a single platform. This allows us to save time, reduce manual tasks, improve lead tracking, and have greater visibility of the progress of each business process. ### 2. High Level Streamlined Our Marketing with Powerful Automation Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Orlando M. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about HighLevel?** Before adopting High Level in my organization, I was using so many different tools for each client. Time spent learning and setting up marketing systems has been drastically reduced by using High Level. My favorite part of High Level is building out automation workflows. I also love that it is a white label platform because this adds value to my organization when pitching clients. **What do you dislike about HighLevel?** The website and landing page builders are not as robust as I need for most of my projects so I usually build these outside of High Level and integrate with High Level through embedding High Level forms into my websites. **What problems is HighLevel solving and how is that benefiting you?** High Level provides a singular platform for me to work on automated workflows, CRM, email marketing, social planning and posting, and paid digital ads dashboard. I don't have to move around between as many platforms as I used to do to perform marketing tasks. **Official Response from Chase Buckner:** > Thanks so much for the review Orlando! Glad to see you've been able to consolidate tools and speed up your client onboarding. Definitely check out the new AI Studio builder - the feedback has been insane! ### 3. HighLevel: A Game-Changing All-in-One Platform for Marketing and Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Henriech J. | 100% Job Success | Tech & Systems VA | Notion, GoHighLevel, Zapier, ChatGPT, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about HighLevel?** HighLevel is a game-changer. It is an all-in-one platform for a business' marketing and operational needs. It's like 6 different software in one login. **What do you dislike about HighLevel?** Sometimes it's buggy, but only like 2/10 buggy - in loading sites > forms! **What problems is HighLevel solving and how is that benefiting you?** HighLevel helped me set up everything a business needs to do marketing and manage customers. From setting up simple forms to collect information to creating branded email templates and turning it into a campaign, to segmenting contacts leads based on where we get them from through smart lists and to setting up landing pages and funnels to be visible online. Before HighLevel, those different marketing needs are done with 3-6 different platforms - now all possible just by using HighLevel. **Official Response from Chase Buckner:** > Thanks so much for the awesome review Henriech! 🙌 We’re thrilled to hear HighLevel has helped simplify your marketing and operations by bringing everything into one platform. Replacing multiple tools with a single system is exactly the experience we aim to create, so it’s great to hear features like forms, campaigns, Smart Lists, funnels, and landing pages are making a real impact for your business. We also appreciate the honest feedback around occasional bugs in sites/forms. Reliability and performance are areas we’re continuously investing in, and feedback like yours helps us keep improving. Thanks again for being part of the HighLevel community! ### 4. Streamlined Our Arts & Crafts Workflow with One Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Midou C. | Art & Craft Design Manager, Arts and Crafts, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about HighLevel?** I love that HighLevel is an all-in-one tool, eliminating the need for multiple software. The marketing automation function is powerful, allowing me to save a huge amount of manual sending time through scheduled automated messages. The centralized customer database is super practical, storing all relevant client information in one place and making cross-team coordination smooth. I also appreciate the simple and clear operation interface, which is user-friendly even for non-technical staff, allowing us to classify customers and arrange follow-up plans easily. HighLevel's affordability and cost-effectiveness, packing practical functions at a reasonable cost without extra expenses for additional plug-ins, is a significant highlight for our medium-sized company. **What do you dislike about HighLevel?** First off, the template customization options are a bit limited for our industry needs. We often need to make delicate, stylish promotional emails and custom design proposal messages that match our art and craft brand style, but most built-in templates are too generic and business-oriented. It lacks more elegant, artistic style templates suitable for handmade crafts and design industries, and adjusting layout and visual styles takes us quite a lot of extra time. Secondly, its data analysis and report functions are too basic. As a design management team, we want to clearly check client follow-up efficiency, popular craft project inquiry trends and customer preference statistics. But right now the system can only show simple basic data, it cannot generate detailed classified industry reports, nor support multi-dimensional combined data screening, which makes it hard for us to make precise business adjustment plans. **What problems is HighLevel solving and how is that benefiting you?** HighLevel consolidates all our client data, automates customer outreach, streamlines team task assignments, and boosts lead management, making our operations more efficient and organized. **Official Response from Chase Buckner:** > Thank you for the thoughtful review Midou! We’re excited to hear HighLevel has helped streamline your workflow by combining automation, customer management, and follow-ups into one platform. It’s also great to know the platform has been easy for your team to use while delivering strong value for your business. We also appreciate your feedback around template customization and reporting. Insights like yours are incredibly helpful as we continue improving the platform for creative and design focused businesses. Thanks again for being part of the HighLevel community! ### 5. HighLevel: All-in-One Platform with Smooth UI, Powerful AI, and Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Chandan M. | Senior Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2026 **What do you like best about HighLevel?** HighLevel is an all in one solution that saves time, effort and money spent of several different tools. It has funnel and website builder, smart automations, email marketing, tagging, calling and most of all AI implemented in everything. The UI is also very user friendly and smooth. You can integrate as many 3rd party tools you want. The pricing is affordable and can easily put cap to get more ROI. Their support is also very good and quick. Overall performance is 100/100. **What do you dislike about HighLevel?** Sometimes the software takes a while to load, and it can feel a bit laggy at times. **What problems is HighLevel solving and how is that benefiting you?** It helps me save time and avoid juggling multiple tools with multiple logins. It brings together the tools and features a business needs to stay online, all in one place. **Official Response from Jonathan Evans:** > Hi there, thank you so much for the detailed and thoughtful review—we truly appreciate it! We’re thrilled to hear that HighLevel has been helping you streamline your tools, save time, and improve your overall workflow. It’s great to know the UI, automations, AI features, and support team are making a positive impact for you. We also appreciate your feedback regarding performance and occasional lag. That’s something we’re continuously working to improve, and insights like yours help us get better. Thanks again for your support—we’re excited to be part of your growth! ### 6. HighLevel: Top-Tier CRM for Marketing with Powerful Integrations and ROI **Rating:** 5.0/5.0 stars **Reviewed by:** Haley M. | O, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about HighLevel?** HighLevel is the platform for CRM that I recommend to EVERYONE! It easily integrates with most softwares that you use on a day-to-day basis, especially for marketing needs. The UI/UX can be as simple or complex as needed. Performance is absolutely TOP TIER especially considering the pricing of the platform - it provides a substantial ROI when leveraged right, especially with the capability of creating sub accounts. Easily create landing pages, forms, automations, sms blasts... literally anything you could possibly need for marketing. The high level team is constantly innovating to provide more and stay competitive, so that you can remain competitive. **What do you dislike about HighLevel?** The random glitches where it will remove leads or add leads in bulk. This is an absolute NIGHTMARE to go through and manually correct. The support is okay, but most times it feels like they know just as much as you and don't help to troubleshoot as quickly. **What problems is HighLevel solving and how is that benefiting you?** HighLevel is a top tier CRM to capture, nurture, and manage leads. Really really love this platform the ability to implement holistic comprehensive marketing campaigns from ppc ads, email campaigns, sms campaigns, and all around lead management. **Official Response from Chase Buckner:** > Thanks for the awesome review Haley! We’re glad you’re getting strong ROI and making the most of features like sub-accounts, automations, and integrations. We also hear you on the glitches and support experience. Those are areas we’re actively improving. Appreciate you being part of the HighLevel community! ### 7. All-in-One Marketing and CRM Powerhouse **Rating:** 4.5/5.0 stars **Reviewed by:** Janko J. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about HighLevel?** I like that HighLevel is an all-in-one tool. It includes everything you need like email marketing software, automations, workflows, and communities. It's really all-inclusive and handles everything a CRM should do and more, including forms, quizzes, and funnels. I find it really convenient to have all these tools in one place. When I get a new client at my digital marketing agency, creating a sub-account for them is easy, giving them automatic access to all the automations and workflows, which helps to enhance their digital presence. Switching from other tools like Mailchimp to HighLevel also allowed us to save money. The setup was pretty easy, and the support team was very helpful. **What do you dislike about HighLevel?** Definitely, the API side of things is challenging. I tried creating a scraper to send data to HighLevel. While it's possible through Zapier to connect certain platforms, building something yourself for HighLevel is really challenging. Sometimes there are conflicts and issues because of old, outdated data. It's really helpful to have up-to-date information and guidelines and remove the old guidelines. **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel for managing client relationships and automating marketing tasks. It's an all-in-one tool for email marketing, workflows, forms, and more, enhancing our digital presence easily. **Official Response from Jonathan Evans:** > Hi there, thank you for the detailed and thoughtful review—we really appreciate it! We’re glad to hear HighLevel has been a valuable all-in-one solution for your agency and that it’s helping streamline client onboarding, automations, and overall operations while saving costs. It’s great to know our support team has been helpful along the way as well. We also appreciate your feedback on the API and documentation experience. That’s an area we’re continuously working to improve, especially around clarity and keeping resources up to date. Thanks again for your support—we’re excited to continue growing with you! ### 8. Comprehensive Marketing Tool with a Steep Learning Curve **Rating:** 3.5/5.0 stars **Reviewed by:** Whitney B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about HighLevel?** I like that HighLevel is an all-in-one solution. The processes are easy to understand, which makes it user-friendly. They offer on-the-spot training sessions that are great for figuring out how to streamline processes. Many applications we use are synced up with HighLevel, which is convenient. **What do you dislike about HighLevel?** I honestly feel like, because it is all in one, it can be a little overwhelming. But, also, I think that a lot of other applications can do similar features. And so it's not so, cutting edge where I feel like I have to pay of per month for something that I could easily get for free as part of another subscription that I'm currently using. **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel to manage client campaigns and automate marketing processes. It helps streamline customer data and integrates well with social media platforms for posting marketing content. It's an all-in-one tool with easy-to-understand processes and handy on-the-spot training. **Official Response from Chase Buckner:** > Thanks for the review Whitney! Glad to hear you're enjoying the all-in-one tool kit. Have you tested Voice and Conversation AI yet? They're both changing the game for local businesses! ### 9. All-in-One Solution with Automation, Needs Better Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jim B. | Firm Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about HighLevel?** I appreciate HighLevel being a one-stop source for all our follow-up and marketing needs, offering a far better value than others. The software makes it really easy to set up campaigns and provides all the tools to automate follow-up and track results. Having everything in one dashboard along with the AI assistant for automation is a tremendous help. HighLevel also offers a lot of integrations with other tools like email providers and SMS. **What do you dislike about HighLevel?** It's a huge tool, so that makes a quality knowledge base important. I think they could improve their training. Some of the people available by phone are tough to work with, mostly just difficulty in communicating. **What problems is HighLevel solving and how is that benefiting you?** HighLevel is a one-stop solution for our marketing and follow-up needs, providing better value than other tools. It simplifies campaign setup, automates follow-ups, and tracks results all on one dashboard, with an AI assistant for further automation support. **Official Response from Chase Buckner:** > Thanks for the review Jim! Glad to hear you're enjoying the all-in-one tool kit! Hopefully you've checked out some of the new AI tools like Voice AI and Conversation AI. We're seeing huge wins for business owners in those areas! ### 10. HighLevel: Comprehensive, Easy, But a Pricing Puzzle **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher H. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2026 **What do you like best about HighLevel?** I like that HighLevel does everything well. For every service that you pay for, you get all of it. Writing the emails is very easy, connecting with customers is also easy, and fulfilling your service is easy as well. The integrations are incredible, and using HighLevel is so good that you don't really need other tools anymore. **What do you dislike about HighLevel?** The pricing can be a bit of a pain sometimes because so many different people sell it in so many different ways. Sometimes the subscription ask could be a little confusing. It was very complicated. It is a process, and it does take a long time, but it's worth it. **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel to easily run my entire online business from one place, handling everything from landing pages and emails to selling products and fulfilling services. It makes writing emails, connecting with customers, and service fulfillment straightforward. **Official Response from Jonathan Evans:** > Thank you for the thoughtful review and for taking the time to share such detailed feedback. We’re really glad to hear you’re finding HighLevel easy to use and valuable for running your business end-to-end—from emails and customer communication to funnels, integrations, and fulfillment. It’s great to know the “all-in-one” approach is making things simpler for you. We also appreciate your honest note on pricing. We understand that the different ways HighLevel can be purchased and resold can sometimes feel confusing, and we’re actively working on improving clarity around that. Thanks again for being part of the community and sharing your experience—it truly helps us improve. ### 11. HighLevel Streamlines Email Campaigns, Automations, and Client Communication at Scale **Rating:** 4.0/5.0 stars **Reviewed by:** Christian K. | Company Owner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about HighLevel?** HighLevel provides an all-in-one platform for managing email campaigns, automations, and client communication at scale. As a marketing agency, we use it to run email outreach, nurture sequences, and automated workflows for artists, record labels, and business clients. The ability to manage campaigns, track performance, and automate follow-ups in one system helps streamline operations and maintain consistency across multiple clients. **What do you dislike about HighLevel?** Because HighLevel offers a wide range of features, there can be a learning curve when setting up more advanced automations and workflows. Some areas of the interface require time to configure properly, especially when managing multiple campaigns or clients. However, once set up, the platform is stable and effective for ongoing marketing operations. **What problems is HighLevel solving and how is that benefiting you?** HighLevel helps us centralize email marketing, automation, and campaign performance tracking for multiple clients in one platform. We use it to manage outreach, nurture leads, and automate follow-ups without relying on separate tools. This reduces manual work, improves response consistency, and gives us clear visibility into campaign performance, allowing our team to scale marketing efforts more efficiently. **Official Response from Chase Buckner:** > Thanks for the review Christian! Glad to hear the all-in-one toolkit is helping you scale. Rest assured we're constantly at work making the user experience more intuitive to combat the learning curve 👍 ### 12. Seamless Dashboard, Effortless Automation **Rating:** 5.0/5.0 stars **Reviewed by:** SATYAM S. | Performance Marketing, PPC, SEO & Lead Generation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about HighLevel?** I find HighLevel to be really great for managing everything from one dashboard, which includes my payments and outreach setup. The ease of building websites, stores, or funnels, and having numerous funnels working is something I really appreciate. Hosting is very easy, making organization simple. I mainly use HighLevel for my funnel, and having it live there is fantastic. The automation capabilities, like WhatsApp, SMS, or email automations, are extremely easy to set up and use. The billing process is straightforward too. I enjoy the very easy dashboard and clean navigation; it makes finding settings straightforward. Additionally, setup with HighLevel was flawless, as everything is accessible once you have access to the account. I can start creating funnels, automations, and have everything in the same dashboard. Pricing is also flawless. **What do you dislike about HighLevel?** Nothing really **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel to manage everything from one dashboard, handle payments, set up outreaches, build websites, and run numerous funnels. It's extremely easy to use WhatsApp, SMS, or email automations. Setup and billing are simple and straightforward. **Official Response from Chase Buckner:** > Thanks for your feedback Satyam! Love the term "the all-rounder"! We've got some great updates rolling out to Website builder soon that you're going to love. We're also rolling out the ability for third-party developers to build plugins for the website builder similar to Wordpress. Stay tuned! ### 13. Effective Automation, Confusing Interface **Rating:** 3.5/5.0 stars **Reviewed by:** Sebastian P. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about HighLevel?** I like using HighLevel because it allows me to automate various marketing workflows for clients, which helps us do more with less. The integration with WhatsApp is good and easy to use. Additionally, I value that HighLevel has many settings and integrations, although what I use the most are the workflows. **What do you dislike about HighLevel?** I believe that HighLevel could greatly improve its interface. With so many functions, it is sometimes confusing to know how to get to what you need to execute. I think the user experience is what needs the most improvement. Also, I don't like that besides paying for the plan, there are many additional costs you also have to cover, it seems like they are always looking for ways to get more money out of you. **What problems is HighLevel solving and how is that benefiting you?** HighLevel primarily solves order problems and allows us to automate digital marketing workflows, helping to do more with less. **Official Response from Jonathan Evans:** > Thank you for your review Sebastian! We really appreciate it! ### 14. Scales with Ease, Ideal for Agencies **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about HighLevel?** I like that HighLevel is always adding new features, which is great since I pay a flat fee and can have unlimited subaccounts and white label it as my own software. This setup helps me generate monthly recurring revenue and manage over 100 clients from one dashboard, charging each of them a monthly fee. The initial setup was also really easy. **What do you dislike about HighLevel?** The AI studio is powerful but a bit raw. The UI/UX requires improvement, and the reporting and analytics need work. Email deliverability and setup are also areas that could be better. The mobile experience in web builders and the general client experience could be cleaner. **What problems is HighLevel solving and how is that benefiting you?** HighLevel solves issues like having no website or CRM, and handles Google reviews, an AI chat widget, calendar, and payments, making it easier to manage over 100 clients and generate recurring revenue. **Official Response from Jonathan Evans:** > Hi there, thank you for sharing such a detailed review—we really appreciate it! It’s great to hear that HighLevel is helping you scale your agency, manage a large client base, and build recurring revenue with ease. We’re especially glad the flexibility with sub-accounts and white labeling has been valuable for your business. We also appreciate your honest feedback around AI Studio, UI/UX, reporting, and deliverability. These are areas we’re actively improving, and insights like yours help guide those enhancements. Thanks again for your support—we’re excited to continue growing alongside you! ### 15. The most amazing all-in-one White Label CRM solution for Agencies! **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph S. K. | Chief Technical Officer and Director of SEO Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2022 **What do you like best about HighLevel?** I like that I can "white label" the CRM to be our own and also get other solutions to bolt right in and service our clients and customers in a seamless platform. It's absolutely amazing at omnichannel integration and it keeps getting better from here with blogging and multi-payment invoicing! **What do you dislike about HighLevel?** There isn't much to dislike other than features missing that are "on the way." It is just a matter of time for these features to be there. **What problems is HighLevel solving and how is that benefiting you?** High level is connecting my prospects and clients with communication from multiple different channels including email, texting, blogging, and social messaging. **Official Response from Jonathan Evans:** > Hi Joseph, thank you so much for your continued support and for updating your review—we truly appreciate it! It’s great to hear that HighLevel has been helping you deliver a seamless, white-labeled experience for your clients and that features like omnichannel communication and integrations are making an impact. We’re always working to expand the platform, so your patience as new features roll out means a lot. Thanks again for being part of the HighLevel community—we’re excited to keep growing with you! ### 16. Useful Features, but UI/UX and Configuration Need Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** António M. | Founder & Physiotherapist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about HighLevel?** I like the Social Planner, the AI Chat, the AI Voice, the Referral Programs, and the Gift Cards on HighLevel. Creating, teaching, and incorporating the AI Chat into the available channels is very easy, quick, and very effective. I also appreciate the centralization provided by HighLevel, where everything essential is on a single platform. **What do you dislike about HighLevel?** The website builder is terrible. The UI and UX are very complicated and there is a tendency to have everything without basic things working 100%. The calendars are a nightmare. The design capabilities of the website builder are far from advanced and the editing is very outdated. The interface is confusing and very cluttered, in addition to unclear informative tooltips. The initial setup of HighLevel was very complicated. **What problems is HighLevel solving and how is that benefiting you?** HighLevel centralizes everything essential in a single platform, making it easy, fast, and effective to create, teach, and embed AI Chat in the available channels. **Official Response from Chase Buckner:** > Thanks for the review António! Glad to hear you're liking so much of the platform, and we hear you loud and clear on the constructive feedback. Hopefully you saw that we dropped the new AI Builder in Labs last week, which is a quantum leap forward when it comes to building Sites, Funnels, Forms, Surveys and more to come 👍 ### 17. Versatile Platform Connecting Social Media and Client Management **Rating:** 4.5/5.0 stars **Reviewed by:** Benjamin V. | Permitting administrative, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about HighLevel?** I like how easy HighLevel is to use and how the different modules are readily available. The texting, voice calls, and documentation links are particularly handy. The way everything interconnects with social media is fantastic. **What do you dislike about HighLevel?** I think there could be a better understanding of databases. For example, when I try to configure pipelines or set up automation, it doesn't always work well. Also, keeping track of invoices or other information is not as good as it could be. I wish it were more like Asana, Zoho or Salesforce in that regard. The initial setup was fairly easy but needed a lot of tweaking to get everything to function perfectly for the tasks. **What problems is HighLevel solving and how is that benefiting you?** HighLevel connects different platforms for social media and client management, streamlines client database connectivity for my agents to close deals, and allows project staging to track customer progress precisely. **Official Response from Jonathan Evans:** > Thank you for taking the time to share your feedback—we really appreciate it. We’re glad you’re enjoying the platform’s ease of use and connectivity, and we also value your input on areas like automation and database management. Your insights help us continue to improve. If you ever need help optimizing your setup, feel free to reach out—we’re here for you. ### 18. All-in-One Solution with Room for Email Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Corpuz B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about HighLevel?** I like that HighLevel acts as a single, unified platform that consolidates nearly all of our sales and marketing workflows into one place. I also love how flexible and customizable the funnels and workflows are. We can build highly tailored automation for lead nurturing, client onboarding, follow-ups, and retention without needing coding skills. The visual workflow builder is intuitive but powerful, so we can adapt quickly for different industries or client types. **What do you dislike about HighLevel?** I find the email deliverability and local delivery options to be not as strong as specialized tools. For German and EU businesses, compliance with GDPR and local email practices is critical. We’ve noticed slightly lower deliverability compared to dedicated tools, and some region-specific settings feel like an afterthought rather than fully integrated. The initial setup of HighLevel was functional but definitely came with a steep learning curve, especially for our team focused on B2B use in Germany. **What problems is HighLevel solving and how is that benefiting you?** HighLevel lets us manage everything in one platform instead of using separate tools, eliminating messy data silos and missed follow-ups. It centralizes lead sources, automates follow-ups, and ensures consistent outreach, so we don't lose track of prospects or tasks. **Official Response from Chase Buckner:** > Thanks for the thoughtful review Corpuz! Glad to hear you've been able to consolidate and streamline so much of your business with HighLevel. On the email deliverability front, definitely book some time with our team to ensure your configuration is fully optimized. With the flexibility we provide, custom sending domains, dedicated IPs, etc., you should be able to get better stats than ever before! ### 19. First 24 hours using GHL - Looking forward to learning more in order to leave a proper review. **Rating:** 4.0/5.0 stars **Reviewed by:** Let's G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about HighLevel?** My only experience so far with HL is the customer support team since I just signed up last night but they have all been very helpful and welcoming to the platform. Bikram and Neebesh were both superb! I actually have an ongoing issue with receiving a snapshot from an affiliate link I signed up with and although, there has been no resolution found yet, the cs reps are prompt and generous with their help in researching and escalating the issue. Hopefully it will get resolved soon. **What do you dislike about HighLevel?** I have to research further, but I have not been able to find out if or how it would be possible to preview a snapshots features BEFORE adding them to a sub-account and was advised the only way to remove them if they are not what I am looking for to assist a particular client is to delete them altogether which would be unfortunate if they would work for another client in the future. I have yet to use these features but this has already caused me a bit of nervousness because I have access to quite a few snapshots from an ai learning group I am a member of and would like to view them before deploying them into an account. If there is a solution to this, I would very much appreciate a notification to such. I will continue to search for the answer until then. **What problems is HighLevel solving and how is that benefiting you?** I am hopeful HL will be the comprehensive business platform capable of streamlining all our processes, maximizing our growth potential, and enabling us to scale to the next level. **Official Response from Chase Buckner:** > Thank's so much for the detailed and thoughtful review! And welcome to HighLevel 😀 We’re thrilled to hear that Bikram and Neebesh have made such a positive first impression - we'll pass along your kind words, which will make their day! Feel free to hop on Zoom with our Success Team to chat more about Snapshots. Just hit he ? icon at the top right of your account to find the Success link 👍 ### 20. All-in-One Platform with Powerful Automation and White-Label Perks **Rating:** 5.0/5.0 stars **Reviewed by:** Eric S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about HighLevel?** What I appreciate most is the all-in-one platform design, along with its robust automation features and the white-label options that are especially useful for agencies. **What do you dislike about HighLevel?** The steep learning curve and complicated interface can be challenging, and I have found the inconsistent customer support to be frustrating. There are also potential hidden costs, particularly when it comes to third-party integrations. Additionally, the CRM features feel clunky, such as having to use multiple screens for simple tasks, and there are missing advanced functionalities that larger clients might expect, which is disappointing given its "all-in-one" promise. **What problems is HighLevel solving and how is that benefiting you?** This platform addresses the challenge of managing multiple marketing tools and the complexities of client management for agencies by providing an all-in-one solution that covers CRM, automation, funnels, and communication. Users benefit from reduced costs, improved efficiency, higher lead conversion rates, and the ability to white-label the platform to generate additional revenue streams. By centralizing lead nurturing, reporting, and client engagement, it eliminates the need for several separate subscriptions and simplifies workflows. Features such as automated SMS and email, AI integration, funnels, and scheduling further enhance the user experience and streamline daily operations. **Official Response from Jonathan Evans:** > Thank you for your thoughtful review — we’re glad the automation and white-label features are delivering value for you. We also appreciate your honest feedback around usability, CRM functionality, support consistency, and integration costs. That input helps us continue improving the platform. If you’re open to it, we’d welcome the chance to connect and learn more about your experience. — The HighLevel Team ### 21. Seamless CRM Setup with Exceptional Support **Rating:** 4.5/5.0 stars **Reviewed by:** Bryan P. | Partner & Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about HighLevel?** I like how easy it was to set up HighLevel and how their onboarding specialist worked with me to answer all of my questions right off the bat. It's a very clean CRM system that helps us stay organized with all of the people we need to talk to. HighLevel also made me join a Zoom right after signing up, where I could speak to someone who answered the three or four questions I had. This allowed me to set up all of my opportunity boards, making onboarding much easier. **What do you dislike about HighLevel?** There is currently nothing that we dislike about HighLevel. **What problems is HighLevel solving and how is that benefiting you?** HighLevel is a clean CRM system that helps us stay organized by tracking all the prospects in our pipeline. **Official Response from Chase Buckner:** > Thanks for the review Bryan! Glad to hear you took advantage of the Live Zoom Onboarding. Be sure to try out the new AI Studio vibe builder - it's insane! ### 22. if you can survive the learning curve which is very steep you can make money with this program **Rating:** 5.0/5.0 stars **Reviewed by:** Bill B. | Chief Executive Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2026 **What do you like best about HighLevel?** Go high level is an extremely difficult program. This is because it integrates so many different types of marketing into one platform. It's taken me about a year to get to the point where I can actually use it. And I am still a novice. This should be a university course that is taught for credit just like you have Adobe fully integrated into the university system. There's no way to start using this program easily. It takes way more than a month just to figure things out if you have a lot of time on your hands. I'm not stupid. But I feel stupid when I use go high level. My advice, fine someone who teaches this and go step by step and try to learn only the tools that you think you can make money with in the beginning. After you've gotten a couple of clients then when your monthly not and UT NUT is covered can you begin to try to learn some of the other things to add on. That is my honest evaluation of the program you will not find as money tools in one place for such a small amount of money anywhere else. I'm still spending at least 500 or more dollars on other programs that are mostly to create artwork and videos but at least I know that my $200 is well spent with go high level **What do you dislike about HighLevel?** As I mentioned in the previous box go high level is extremely difficult to learn there's no easy way. If you took it and you only sold it as each individual tool then maybe people wouldn't know so much about the fact that all the tools are together and it would be easier mentally to wrap your head around the fact that you can do anything with this program **What problems is HighLevel solving and how is that benefiting you?** I now have a AI assistant that answers my telephone and can schedule meetings bearing in mind that I haven't begun to advertise yet. But that alone without anything else makes the program worth the money that I'm paying. And the fact that I can turn around and sell it to someone else or a hundred someone else's makes the ability for expansion and revenue generation solid. **Official Response from Chase Buckner:** > Thanks for the candid review Bill! Glad to hear you're up and running and that Voice AI is delivering solid ROI already. Rest assured we're hard at work to make the platform more intuitive and easy to get into. If you ever need anything, we're just a live Zoom away! ### 23. The best motivating feeling is growing every day towards becoming more of what you are capable of. **Rating:** 5.0/5.0 stars **Reviewed by:** Mik N. | Currently Painter... Soon to be AI Solutions Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about HighLevel?** I am a 53 year old male and I am a complete novice to AI and GHL, and it has taken me more than a few months to get my head around the things that I have needed to do to be able to provide a SAAS to my first client. I have really enjoyed the learning curve and really seeing how someone can utilize AI through a platform as expansive as GHL to help businesses to actually benefit from the service in many ways. I am still drinking too much coffee and scratching my head often. During these moments I have found the GHL support team invaluable. In particular Krishna Nair was able to somehow speak my process language and cleared up many things in just 1 call. Really.... I am so grateful to Krishna because he was patient and seemed to understand where and why i was stuck in each situation I asked about. He seamlessly helped me through all of them while explaining why it is done that way. Thanks Krishna and GHL for the new experience and journey and help getting to where I am. **What do you dislike about HighLevel?** Nothing to dislike yet. I just need more guidance and tutoring to learn, grow and become more efficient **What problems is HighLevel solving and how is that benefiting you?** As I am a novice everything seems to be on a higher difficult scale than easy for the moment. I guess GHL has helped me to understand that I need to "focus and fail quickly (which has been happening a lot) Because the faster I fail and learn, the quicker i will succeed" **Official Response from Jonathan Evans:** > Thank you for sharing your experience—this was great to read! We’re so glad HighLevel has supported you on your learning journey and helped you build confidence as you get your first SaaS client up and running. It’s especially wonderful to hear that Krishna Nair was able to provide patient, clear guidance when you needed it most. We’ll be sure to pass along your kind words to him. Thanks for being part of the HighLevel community—we’re excited to continue supporting your growth! ### 24. Fantastic All-in-One Platform for Streamlining Marketing, Sales, and Client Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about HighLevel?** Its all-in-one approach is fantastic. It helps streamline marketing, sales, and client management by centralizing the tools needed to run campaigns, track leads, and automate follow-up. **What do you dislike about HighLevel?** Because it does so much, the platform can feel overwhelming at times. There can be a learning curve, and some areas are not as intuitive as they could be, especially when setting up more advanced automations or workflows. It’s powerful, but it can take time to fully understand and use efficiently. **What problems is HighLevel solving and how is that benefiting you?** It solves the challenge of managing leads, marketing, automation, and client communication across different systems. It helps centralize everything, which saves time, improves efficiency, and makes it easier to keep campaigns and workflows organized. **Official Response from Chase Buckner:** > Thanks for the review! Glad to hear you're digging the expansive tool kit. Have you played with Ask AI yet? It does an awesome job of helping to know what to work on next! ### 25. Robust, Feature-Rich Tool That’s Well Worth It **Rating:** 5.0/5.0 stars **Reviewed by:** CJ P. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about HighLevel?** High level offers a robust amount of options and services. It’s an incredible tool once you learn how to use it. Great buy for the money **What do you dislike about HighLevel?** The initial learning curve can be quite steep and occasionally frustrating but I find that it’s well worth the effort **What problems is HighLevel solving and how is that benefiting you?** It has helped scale our agency and enabled us to help our clients in innumerable ways. The CRM tools, chat bots, agents and more are incredible! **Official Response from Chase Buckner:** > Thanks for the review CJ! Glad you're enjoying the tool set. Sounds like you've already tapped to Voice and Chat AI - wait till you see what comes next! ### 26. Versatile Tool with Room for Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Frederic H. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about HighLevel?** I like HighLevel because it's an all-in-one tool that combines functionalities I usually need separate tools for. The e-mail automations are especially useful, allowing us to reach customers more easily with features like DRIP campaigns and automated reminders when they open emails. I also appreciate that as they continue to add better workflows, it's reducing my need to integrate with other tools like N8N. **What do you dislike about HighLevel?** The UI is often buggy, and lots of features are half-baked. It's a bit complex at first. **What problems is HighLevel solving and how is that benefiting you?** HighLevel provides a single place to store customers and automations, reducing the need for multiple tools. Its email automation helps reach customers easily with DRIP campaigns and reminders. **Official Response from Chase Buckner:** > Thanks for the thoughtful and balanced review Frederic. We really appreciate it. 🙏 We’re glad the all-in-one approach and email automation features (like DRIP campaigns and reminders) are helping you simplify your stack and reach customers more effectively. That’s exactly what we’re aiming for. We also hear you on the UI and complexity. Those are areas we’re actively investing in to make the experience more intuitive and reliable as we continue to expand functionality. Your feedback helps us prioritize what matters most for sure. Thanks again for being part of the community! ### 27. Unmatched Customization and Flexibility in CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Christian E. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about HighLevel?** I appreciate that this CRM allows us to fully tailor the experience for each user. It starts as a blank slate, giving us the flexibility to implement the changes we need. The customizable user interface also helps make the time spent using it more enjoyable. Also they have world class customer support. **What do you dislike about HighLevel?** The SaaS level comes with a high price tag. While it does allow for complete customization of the selling features, the cost can be quite steep, especially if you are just starting out as a CRM agency. Additionally, although setting the price is straightforward, managing those settings can be challenging. **What problems is HighLevel solving and how is that benefiting you?** The main issue that HL addressed for us was automation. Setting up automation with HL is straightforward and much easier to manage and implement than with Keap. Additionally, HL handles calendar appointments far better than most other CRMs. **Official Response from Jonathan Evans:** > Thank you for the thoughtful review! We’re glad to hear that the flexibility, customization, and automation capabilities are delivering real value for your team — especially compared to other platforms. It’s also great to know our support team has made a positive impact on your experience. We understand that pricing at the SaaS level can feel significant, particularly for newer agencies. We’re continuously working to enhance value and simplify management so scaling feels more seamless. We appreciate you being part of the HighLevel community! — The HighLevel Team ### 28. Useful Built-In CRM for Calls & Texts, but Needs More Integrations **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about HighLevel?** The CRM they built in is very useful for handling text and phone calls at this price level, being able to communicate with customers directly through the dashboard makes a huge difference and saves me using external services. **What do you dislike about HighLevel?** Could have more integrations, wish they had more apps available to work with existing systems, dashboard UI can be a little clunky at times but it gets the job done. The invoices and sales page feature is somewhat confusing to wire together the products with the settings but I'm glad to have it. **What problems is HighLevel solving and how is that benefiting you?** CRM and outreach to our small business clients, SMS and phone enrichment of conversations **Official Response from Jonathan Evans:** > Thank you for taking the time to share such detailed feedback. We’re glad to hear the built-in CRM is helping you manage calls and text conversations directly inside the platform—it’s great to know that it’s saving you time and reducing the need for external tools. We also appreciate your honest notes around integrations and the UI. We understand that flexibility and ease of use are important, especially when connecting existing systems, and feedback like this helps guide ongoing improvements to both the interface and integrations ecosystem. It’s great to hear HighLevel is supporting your CRM and outreach needs for small business clients through SMS and phone-based communication. We really appreciate you sharing your experience. ### 29. All-in-One Solution with Room for UI Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Sam J. | CEO + Coach, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2026 **What do you like best about HighLevel?** I appreciate that HighLevel provides an all-in-one experience which keeps me more organized and keeps the cost reasonable. As a small business owner, having to pay for multiple different tools can get very expensive, so this combination offers a great solution. I also find the automations incredibly useful, allowing processes to happen more seamlessly without the need for as much manual oversight and prevents things from falling through the cracks. This is particularly beneficial for managing onboarding, email marketing campaigns, and post-purchase signup campaigns without needing additional integration tools. **What do you dislike about HighLevel?** I found the user interface to be a bit overwhelming and confusing at first but was able to pick it up quickly with guided tutorials. I also don't love how restrictive the landing page/website builder is. Lastly, I wish it had more AI integration. **What problems is HighLevel solving and how is that benefiting you?** HighLevel provides an all-in-one experience, keeping everything organized and cost-effective. It reduces manual work with automations for onboarding and email campaigns, ensuring nothing gets missed. **Official Response from Chase Buckner:** > Thanks for the feedback Sam! Glad to hear you've been able to consolidate your tech stack to keep operating costs down. Love that you're digging Workflows as well (my favorite part of the platform too!). Rest assured that continued refinement of the interface is our top priority, and more AI is being added every day. Hopefully you already have Voice AI set up to answer calls when you can't. It's such a powerful way to stop prospects from going on to call your competitors. ### 30. Feature-Rich and Modular, but a Steep Learning Curve and Some Reliability Tradeoffs **Rating:** 3.5/5.0 stars **Reviewed by:** Matthew M. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about HighLevel?** Go HighLevel is extremely configurable and modular. It is also incredibly feature-rich. These attributes make it a viable and stand-out unified or all-in-one platform. If that is what you're looking for then you came to the right place. **What do you dislike about HighLevel?** There are two primary downsides to using HighLevel as your primary or all-in-one platform. First, it has a very steep learning curve. It definitely isn't for the faint of heart or those who like to wing it when it comes to training and learning a new platform. The other is that the incredible modularity and configurability come at the cost of efficiency and reliability. **What problems is HighLevel solving and how is that benefiting you?** The primary business problem HighLevel solves is being our one-stop, all-in-one solution for all things CRM and marketing-oriented. This is an important, and I'd say vital, component of our ability to attract new clients and service our current base. It allows us to let our customers focus on sales, which is how they earn a living, instead of spending valuable time learning how to use sales tools. It's broad reach and configurability also allows us to keep our promise of staying on top of new technologies and sales tools as they become industry norms. **Official Response from Chase Buckner:** > Thanks for the thoughtful review Matthew! You’re exactly right that HighLevel’s power and flexibility come with a learning curve, and improving efficiency and ease of use without losing that configurability is a major focus for us. We’re grateful you trust HighLevel as your all-in-one platform and love hearing that it helps your customers focus on selling instead of managing tools 🚀 ### 31. Comprehensive CRM with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Piyush M. **Reviewed Date:** January 27, 2026 **What do you like best about HighLevel?** I really appreciate the 24/7 support team with HighLevel that's available all the time, even on weekends. They're never closed, which I think is the best part. Another aspect I find valuable is the workflow automation, where I can set triggers and actions, like automatically sending out an email when someone fills out a form. This adds great value to business operations. I also like that HighLevel supports extensive integrations, allowing for connection with third-party apps through simple setups, and that it has native integrations with over sixteen hundred apps. **What do you dislike about HighLevel?** I think the support system could be really strong when it comes to building websites and all. There should be someone who is a specialist to actually help the clients learn because they are paying to HighLevel and then directly again signing up any other people from the market. So it could be a disadvantage there. Also, the initial setup is a bit difficult, but once it's set up, it's like a plug and play. **What problems is HighLevel solving and how is that benefiting you?** HighLevel lets me handle lead capture, nurturing, and closing, acting as a CRM, marketing, and sales tool. It supports automations, AI bots, invoicing, and integrates with apps for email and social media marketing. **Official Response from Chase Buckner:** > Thanks for the awesome review Piyush! Glad to hear you're enjoying the platform and support. As always, jump on Zoom with us if you need anything! ### 32. Versatile Automation Tool, Needs Intuitive Enhancements **Rating:** 5.0/5.0 stars **Reviewed by:** Josh R. | Project Manager **Reviewed Date:** January 27, 2026 **What do you like best about HighLevel?** I like HighLevel's ability to set up automations that are pretty intuitive and can be triggered with any kind of web trigger, even integrating custom code from your website. The website builder is also quite easy to use, feeling similar to Elementor. I appreciate that HighLevel offers the same value and much more functionality for less money compared to competitors like Birdeye. As an affiliate for HighLevel, I'm confident to give it a 10 when recommending it to others. **What do you dislike about HighLevel?** I find HighLevel not intuitive, and it takes a lot of time to run a bit of trial and error before things work right. It feels like a mediocre cafeteria that offers everything but nothing really tastes good. I think they need to update existing features instead of always focusing on new things. They could make the internal system more intuitive because sometimes things are really hard to find. **What problems is HighLevel solving and how is that benefiting you?** HighLevel helps by providing a central hub for my business, offering everything needed for a small service-based or e-commerce setup. The intuitive automations and easy-to-use website builder streamline work, even with custom website code. **Official Response from Chase Buckner:** > Thanks for the feedback Josh! We really appreciate you taking the time to share both what’s working well and what feels frustrating. We’re glad to hear you’re finding value in the platform, and it means a lot that you feel confident recommending HighLevel as an affiliate. At the same time, your feedback around intuitiveness, discoverability, and the learning curve is completely fair, and it’s something we’re actively working to improve. As the platform has grown, we know that clarity, consistency, and refinement matter just as much as new capabilities, and improving the experience of existing features is a big focus for us this year. Thanks again for being honest, and for sticking with us — feedback like this directly shapes what we build next. ### 33. Boosts Sales with Powerful SEO Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Madhav T. | Digital Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about HighLevel?** I really like HighLevel's automation features, particularly in SEO and the review management system. These features really stand out for me. As someone from a website and SEO background, I find the automation is incredibly handy. It helps my small team upsell services with ease, requiring less effort on our part. For example, while selling website design, I can include the review management system as an additional feature, which lets me charge a bit extra. This makes it very beneficial for our business. I also appreciate the website templates; they are useful when I offer a complete website setup in just three days. Overall, these aspects really help me streamline my work. Setting up HighLevel was also quite easy for me, except for the Facebook and Google Ads pixel integration, which was a bit challenging. But aside from that, everything was easy to get started with. **What do you dislike about HighLevel?** I would just like more options in the template section for a website or landing page. **What problems is HighLevel solving and how is that benefiting you?** HighLevel helps manage everything in one place for web design and marketing, including running Facebook and Google Ads. It provides templates and automates the review system, enhancing my services. It's easy to upsell features like review management, increasing my revenue with little effort. **Official Response from Jonathan Evans:** > Thank you for the detailed review! We’re thrilled to hear that the automation features — especially SEO and review management — are helping you streamline delivery and increase revenue through upsells. It’s great to know the templates and all-in-one setup are supporting your fast website turnarounds and marketing services. We also appreciate your feedback about expanding template options. Our team is continuously adding and refining templates to give you more flexibility and variety. Thanks for being part of the HighLevel community and for sharing how you’re using the platform to grow your business! — The HighLevel Team ### 34. Efficient Automation, Outdated Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Sophie V. | Business Developer , Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about HighLevel?** I really like the pipeline, it's really very good. I also love the automations, they are extremely powerful and work really well. We both use it to do automation within HighLevel, which allows us to save a lot of time. It is possible to automate all processes, like sending follow-ups automatically and automating appointment requests. Additionally, there is a dedicated team that helps with the setup, which makes everything super smooth. **What do you dislike about HighLevel?** The interface is a bit outdated. **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel for my CRM and my pipeline. It solves my problem of organizing and following up with leads. **Official Response from Jonathan Evans:** > Thank you for your review Sophie! ### 35. Intuitive CRM with Robust Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie K. | Founder & C.E.O., Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2026 **What do you like best about HighLevel?** I like that HighLevel is easy to use and intuitive. It's not clunky like some other CRMs, and things fit together really nicely without being overly modular. I also find HighLevel was much easier to use than HubSpot and had better support. It's less expensive, with better integration across different tools and modules. **What do you dislike about HighLevel?** The website builder, groups, and ecommerce features are still being worked out. The social media integration doesn't work with all platforms, but it's still very good and usable. **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel as a CRM and for email marketing, social media calendar, and website management. ### 36. Great CRM with Critical Automatic Follow-Ups for Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Bill O. | Sales Account Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about HighLevel?** Great CRM all the automatic follow up features are critical in our sales business **What do you dislike about HighLevel?** There are a lot of features just learning. The mall is a bit difficult, but you can pick and choose the ones you want to use. **What problems is HighLevel solving and how is that benefiting you?** Emailing and texting automation is what the biggest benefit is for us and then keeping track of notes. Multiple people can use the CRM at a time. **Official Response from Chase Buckner:** > Thanks for the review Bill! Hopefully you're already aware, but our Success Team is standing by, 24/7, in Zoom so hop on any time we can help. Be sure to ask them to show you Voice AI and Conversation AI if you haven't checked those out already! ### 37. Automation in minutes: easy to use and very efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Abraham A. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about HighLevel?** I like how easy it is to use. I've integrated automation solutions for my company in just a few minutes, something that would have taken me weeks with other tools. **What do you dislike about HighLevel?** The availability of their API in the full plan initially complicated some functions. **What problems is HighLevel solving and how is that benefiting you?** The integration of marketing and sales has helped me to capitalize on my marketing campaigns. **Official Response from Jonathan Evans:** > Thank you! ### 38. Feature-Rich but Glitchy CRM Experience **Rating:** 1.5/5.0 stars **Reviewed by:** Samantha C. | Certified Lazaris Nerve Release™ Practitioner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2026 **What do you like best about HighLevel?** I have used HighLevel for clients and my own business, focusing on all marketing efforts, especially lifecycle marketing. HighLevel allowed for the easy build of funnels, which was quite beneficial. I like that it has all the features in one platform; chat, email, website, and CRM, making it a comprehensive tool. The customer profile email tracking feature is helpful as it allows me to see what emails and chats certain leads have received, enabling me to continue optimizing their lifecycle experience. **What do you dislike about HighLevel?** I find the platform technologically glitchy and unreliable, almost like the Walmart of CRM platforms. It's hard to keep your email domain healthy because they share your email server with many IP addresses, and it often misfires from a tech perspective. **What problems is HighLevel solving and how is that benefiting you?** HighLevel allows for easy funnel building and consolidates features like chat, email, website, and CRM in one platform. It tracks customer emails and chats, helping optimize lead lifecycle experiences. **Official Response from Chase Buckner:** > Thanks for the feedback Samantha. I'm bummed to see such a low score when it sounds like there was a lot you liked. We definitely encourage everyone to configure custom sending domains so you can take full control over your email deliverability, but that being said our shared domains actually perform better than industry standards. We actually post monthly performance reports on gohighlevel.com/blog where you can see how we stack up against the industry. I'd be happy to personally help configure custom sending domains if you're up for it. - Chase (chase at gohighlevel.com) ### 39. Valuable Funnel Building, But Needs UI Improvements **Rating:** 1.5/5.0 stars **Reviewed by:** Emily H. | Chief Creative Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about HighLevel?** I like that HighLevel makes it easy to build funnels. The initial setup was also easy, especially when creating lists with CSVs of contact information. **What do you dislike about HighLevel?** I find HighLevel kind of clunky and not as user-friendly as some other platforms. It just has a not intuitive design, and there's more manual work needed to build the funnels. Some of the filtering didn't work like others. **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel for CRM and email marketing, helping keep client information and build lead funnels efficiently. It's easy to build funnels, aiding in campaigns to acquire more clients for the company. **Official Response from Chase Buckner:** > Thanks for the review Emily. Glad to hear you found setup and build outs to be easy. We hear you as far as the UI and rest assured we're investing heavily in UI and UX. You'll start to see major upgrades to the visual experience roll out shortly 👍 ### 40. Streamlined All-in-One Platform with a Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** shadab s. **Reviewed Date:** January 06, 2026 **What do you like best about HighLevel?** I like that HighLevel centralizes everything — CRM, automations, funnels, email, SMS, and scheduling — into one platform, replacing multiple tools and keeping my entire workflow organized and automated. This all-in-one setup saves me time, reduces costs, and makes my workflow simple and efficient. I switched to HighLevel because it combines tools like ClickFunnels, Mailchimp, and a separate CRM, greatly simplifying my day-to-day tasks. **What do you dislike about HighLevel?** The main areas that could be improved in HighLevel are usability and stability in some features. The platform can feel a bit complex and overwhelming for new users, and some parts of the UI aren’t always intuitive. A few tools occasionally feel buggy or slow, especially when working with workflows or page builder elements. More polished design flexibility and smoother onboarding would make the overall experience even better. **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel to manage leads, pipelines, and automate client communication. It centralizes CRM, email, SMS, and scheduling, replacing multiple tools and saving time, reducing costs, and simplifying my workflow. **Official Response from Jonathan Evans:** > Thank you for the detailed and thoughtful feedback! We’re so glad to hear that HighLevel has helped you consolidate tools like ClickFunnels, Mailchimp, and your CRM into one streamlined platform. Simplifying workflows, reducing costs, and keeping everything centralized is exactly what we strive to provide. We also truly appreciate your honest input about usability, stability, and onboarding. We know the platform can feel complex at first, and we’re continuously working to improve UI clarity, performance, and the overall onboarding experience to make things smoother for new and growing users. Thanks again for being part of the HighLevel community and for sharing insights that help us keep improving. — The HighLevel Team ### 41. All-in-One Solution with Stellar CRM and AI Features **Rating:** 5.0/5.0 stars **Reviewed by:** Beant S. **Reviewed Date:** January 23, 2026 **What do you like best about HighLevel?** I really like HighLevel's conversation inbox; it's my personal favorite feature. It lets me communicate with potential and existing customers while having a complete history and record of their account and interactions with us. Besides that, HighLevel offers a variety of features that I use both in the background and on the front end. The AI agents we previously discussed are also great, and I appreciate the ability to quickly create funnels. Additionally, the social media planner is another favorite tool of mine, allowing me to share and respond to reviews through AI. **What do you dislike about HighLevel?** Sometimes, the UI could be more consistent across the platform. **What problems is HighLevel solving and how is that benefiting you?** HighLevel provides an all-in-one platform, integrating multiple tools that function together. It includes voice AI agents for 24/7 customer interaction and a chat widget for website queries. The conversation inbox maintains a complete contact history, streamlining communication. **Official Response from Chase Buckner:** > Appreciate the feedback Beant! Glad to hear the AI tools are delivering so much value for your businesses as well. ### 42. Comprehensive Solution with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Wasim D. | CSM, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about HighLevel?** I love their customer support, to be honest. I think they're very fast. I love that as soon as you sign up, you have your onboarding call, and they incentivize you by adding $25 into your wallet if you attend, to make sure you're actually successful with your journey. I think they're really great, and I like that they're always updating their product according to industry needs. **What do you dislike about HighLevel?** I think there's like too much going on at once. Maybe, like, you know, you have the agency view, you have the dashboard, etcetera. So maybe just like dumbing it down a little bit. **What problems is HighLevel solving and how is that benefiting you?** HighLevel centralizes my operations in one platform, serving as a complete package for my company. I use it for prospecting, gaining insights on companies, as a CRM, and as a dialer. **Official Response from Chase Buckner:** > Thanks for the review Wasim! I passed your kudos on to our onboarding teams - rest assured you've made their day! ### 43. All-in-One Automation Powerhouse, But a Bit Overwhelming to Learn **Rating:** 3.5/5.0 stars **Reviewed by:** Holly D. | Marketing and Sales Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about HighLevel?** Everything is all in one place. Once you figure out how to use it all it's very easy to duplicate automation and workflows to get more work done faster. **What do you dislike about HighLevel?** It has a lot of capabilities that I don't use. There is so much to learn that it can feel overwhelming. **What problems is HighLevel solving and how is that benefiting you?** HighLevel is the equivalent of 10 products in one. Instead of doing my social media marketing, email marketing, funnels, blog, course, community and payments in all different places... I can do it all in HighLevel. **Official Response from Chase Buckner:** > Thanks for the review Holly! We're glad to hear you're enjoying having all your marketing and payment tools in one place. With so many possibilities, it's understandable that it can feel overwhelming at times; but remember we're always just a Zoom away if you ever need a hand! ### 44. Flexibility and Affordability Make It Stand Out **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about HighLevel?** I find HighLevel flexible and easy to use. It's very easy to set up and helps us keep all our customer data in one place. It streamlines the collection of data on new leads and prospects. I also appreciate the affordable pricing compared to our previous tool, HubSpot, which included many features we never used. We use HighLevel to maintain our customer list and deals, send marketing emails, and build forms for our website. I also like how we can integrate their forms and calendars with our website built on Squarespace. **What do you dislike about HighLevel?** I wish the email marketing side had a few more features. **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel to maintain our customer list, manage deals, and collect visitor data. It consolidates our customer data in one place and helps us manage leads efficiently. **Official Response from Chase Buckner:** > Thanks for the great review John! We’re glad HighLevel’s flexibility, ease of setup, and affordability are helping you streamline your customer data, leads, and deals in one place, and we appreciate your feedback on email features as we continue improving that area. ### 45. A Comprehensive Solution for Digital Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Julio R. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about HighLevel?** I love the power of HighLevel and the possibilities it offers to address so many different aspects from one place. I appreciate how it facilitates customer service and improves their experience day by day. It's impressive not having to be subscribed to more than a dozen different tools, as HighLevel does it all in one and is fully integrated. Its updates are amazing and the functionalities, such as automations, email marketing, AI agents, web design platform, social media schedulers, and calendars, are numerous, which practically solves any marketing problem a company wants to tackle. **What do you dislike about HighLevel?** They are working on its improvement, but the acquisition of phones for South American and European countries is still a pending task. **What problems is HighLevel solving and how is that benefiting you?** HighLevel allows me to use multiple tools on a single integrated platform, eliminating the need for subscriptions to various tools. It offers automations, email marketing, web design, and more, solving almost any marketing problem. **Official Response from Jonathan Evans:** > Thank you for sharing such a detailed and thoughtful review! We’re thrilled to hear that HighLevel’s all-in-one platform has helped you centralize your marketing efforts and eliminate the need for multiple tools. It’s great to know that features like automations, email marketing, AI agents, web design, social scheduling, and calendars are making a meaningful impact on both your workflow and your customers’ experience. We also appreciate your feedback regarding phone number availability for South American and European regions. Expanding global telephony coverage is an ongoing focus for our team, and feedback like yours helps us prioritize improvements that matter most to our international users. Thank you again for being part of the HighLevel community—we’re excited to continue building and improving the platform with you in mind! ### 46. All-in-One Platform with Room for UX Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca Sloan B. | Owner and Photographer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2026 **What do you like best about HighLevel?** I feel like you get a lot for a good price with HighLevel. It's really nice to have everything in one platform. I really appreciate the twenty-four-seven support on Zoom calls, which makes the setup process easy. **What do you dislike about HighLevel?** I think it should be made to be more user friendly. The UX design layout could be improved. **What problems is HighLevel solving and how is that benefiting you?** HighLevel streamlines several automation tools into one platform, making it convenient to use for CRM, project management, and social media scheduling. **Official Response from Jonathan Evans:** > Thank you for sharing your feedback and for highlighting both the strengths and areas for improvement. We’re glad to hear you’re getting strong value from the all-in-one platform and finding the 24/7 Zoom support helpful during setup—that’s something we put a lot of focus on to make onboarding as smooth as possible. We also appreciate your note on UX and usability. Feedback like this is really important to us, and our team is continuously working on improving the user experience to make the platform more intuitive and easier to navigate. It’s great to hear HighLevel is helping you streamline CRM, automation, project management, and social scheduling all in one place. Thanks again for taking the time to share your experience—it’s truly appreciated. ### 47. Promising Potential to Supplement My Core Business **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew E. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about HighLevel?** That had yet to be determined. I believe I’ll be able to supplement my core business. **What do you dislike about HighLevel?** I still need to build out a few workflows to create some supplemental income. **What problems is HighLevel solving and how is that benefiting you?** It isn’t solving any problems for me yet, but I can see how it will eventually. **Official Response from Chase Buckner:** > Thanks for the review Matt! Hopefully you're already aware, but the team is standing by live, 24/7, in Zoom in case you need anything 👍 ### 48. Powerful CRM with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** sadaf H. | Social Media Coach and Branding Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about HighLevel?** I love the way that we are able to call the leads from the system, organize them, and categorize them to easily follow up with bulk email and bulk text messages. I also find HighLevel user-friendly and appreciate its functionality. The initial setup was very simple and easy. **What do you dislike about HighLevel?** Sometimes there are some glitches when using the app, and it's much easier than using the desktop version. **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel as a CRM to keep all our accounts in one place, update contacts, move them into the right stages, and get new leads. It helps in maintaining relationships and organizing leads for follow-up with bulk emails and text messages. **Official Response from Jonathan Evans:** > Thank you for your thoughtful review! We’re glad to hear that HighLevel makes it easy for you to call, organize, and follow up with leads through bulk email and text, and that the initial setup felt simple and user-friendly. We also appreciate your feedback regarding occasional app glitches. Our team is continuously working on performance improvements to ensure a smoother experience across both mobile and desktop. Thanks for being part of the HighLevel community—we’re excited to keep supporting your growth! ### 49. Great For Marketing Agencies **Rating:** 4.0/5.0 stars **Reviewed by:** Kimberly C. | Leadership Development Consultant, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about HighLevel?** I like how everything is in one system. Instead of paying for separate tools for funnels, email campaigns, and text messaging, I can do it all in HighLevel. The automations are especially helpful because they keep things moving even when I am busy. **What do you dislike about HighLevel?** What I dislike is the learning curve. There are so many features that it can feel confusing at first, and the interface could be smoother. Also, if you are not running a business or agency, a lot of it feels like overkill. **What problems is HighLevel solving and how is that benefiting you?** HighLevel solved the problem of using too many separate apps for marketing and client communication. Now I can keep client info, messages, funnels, and campaigns in one place. The benefit is that I save time switching back and forth and I feel more organized when managing multiple clients at once. **Official Response from Jonathan Evans:** > Thank you so much for your thoughtful review! We’re thrilled to hear that HighLevel has helped streamline your workflow by bringing all your funnels, campaigns, and communications together under one platform — saving you time and helping you stay organized while managing multiple clients. We completely understand your feedback about the learning curve — with so many tools in one system, it can take a little time to get familiar with everything. Our team is continually improving the interface and onboarding experience to make getting started smoother and more intuitive. We’re so glad HighLevel is helping you consolidate your tools and automate your marketing processes. Thank you for sharing your experience and for being part of the HighLevel community! — The GoHighLevel Team ### 50. Set up your business using GHL - you won't regret it! **Rating:** 5.0/5.0 stars **Reviewed by:** Atila O. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about HighLevel?** huge possibilities for nearly all use cases, awesome customer support, easy to set up, easy to use, nearly every software can easily be integrated **What do you dislike about HighLevel?** until now high level was only available with English support. for me now issue, as a I speak fluently. but now there is also a german certified specialist. **What problems is HighLevel solving and how is that benefiting you?** I can easily set up funnels and websites, have all my contacts in a perfect working crm and am able to install ai agents to my clients accounts and projects **Official Response from Chase Buckner:** > Thanks for the review Atila! Glad you're enjoying the platform. Hopefully you've already checked out Martin's German tutorials in University! ## HighLevel Discussions - [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment, 1 upvote - [Unstable workflows and random glitches slow down client work and force me to recheck everything](https://www.g2.com/discussions/unstable-workflows-and-random-glitches-slow-down-client-work-and-force-me-to-recheck-everything) - 1 comment, 1 upvote - [Is HighLevel a CRM?](https://www.g2.com/discussions/is-highlevel-a-crm) - 1 comment, 1 upvote - [Why less options for funnel and website section?](https://www.g2.com/discussions/why-less-options-for-funnel-and-website-section) - 1 comment, 1 upvote - [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 2 comments - [View HighLevel pricing details and edition comparison](https://www.g2.com/products/highlevel/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+11%3A45%3A45+-0500&secure%5Bsession_id%5D=5f6c2afc-d8bc-42cb-bffe-be4fcd918c44&secure%5Btoken%5D=975143543ea68a259456b0b8b60ceb5895dcc13a8d82994b579c3bd2cf070bd5&format=llm_user) ## HighLevel Integrations - [Airtable](https://www.g2.com/products/airtable/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Cloudflare One (SASE)](https://www.g2.com/products/cloudflare-one-sase/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Follow Up Boss](https://www.g2.com/products/follow-up-boss/reviews) - [GitHub Models](https://www.g2.com/products/github-models/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Meet](https://www.g2.com/products/google-meet/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - [Launchpad](https://www.g2.com/products/canonical-ltd-launchpad/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) - [Mobiz](https://www.g2.com/products/mobiz/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Vercel](https://www.g2.com/products/vercel/reviews) - [Wazzup](https://www.g2.com/products/wazzup-wazzup/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## HighLevel Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Customer Support** - Case Management - Call Center Features - Support Analytics **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Customizations** - Templates - Drag and Drop - HTML Input - Domain Name **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Reporting & Analytics** - Reporting - Dashboards **Campaign Management** - Event / Webinar Marketing - Calendaring **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Media Management ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Growth** - Site Analytics - Marketing Tools - E-Commerce - Hosting **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Social** - Social Campaigns - Social Media Advertising **Access** - Software Pairing - Browser Extension - Individual Download **Content** - Email Integrations - Content Management - Permissions - WordPress Tool **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Support** - Customer Support **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Performance and Reliability **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top HighLevel Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,935 reviews) - [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) - 4.5/5.0 (500 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 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